>I can update the documentation to include the escrow period, the renewal fee >(which I believe is in addition to the redemption fee, > > Thanks Clare. now you have me stumped, redemption fee? Is there another charge you pass along?
Just to be clear, the documentation to the end user needs to clearly state the following information. (1) escrow timing considerations (2) renewal fee (3) possibility of the loss of a winning auction domain (4) refund timing if a wining domain is lost due to a renewal or redemption retrieval by the original registrant during the escrow period (5) 60 day lock (6) the Auction trustee (Tucows) - this would be helpful if there are any liability issues relating to the sale of a domain asset. Thank you >I can't promise any changes to the auction UI, but will forward your request >for an "I have read and agree to the terms..." checkbox to the product >manager. > >Thanks again, >Clara > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Maxine >Appleby >Sent: Thursday, November 09, 2006 9:18 AM >To: domains_gen >Subject: Re: [domains-gen] auction proceedure > > >Hi Clara, > >I'm sorry if I was not clear. It's not the documentation in the >resellers area, it is the documentation in the Tucows auction area for >the end-user. If you click on the Help link and you are using a mozilla >browser it opens the help section, however, the navigation does not >always work. In checking this morning it does seem to be working, at >least on the first page. I have not opened all help links. Up until >recently the help section opened in a small 100px by 100px box that >could not even be re-sized. > >However, no where in the help section does it advise the bidder of the >escrow period, or the fact that the winning bidder MAY be subject to a >charge by their respective auction provider. It's my feeling this >information should be handled much like a domain registration is >handled. The bidder should be subjected to a check box that would >indicate they have read and agree with the auction terms, including the >fact that a domain can not be transferred to another registrar within >the first 60 days. > >Thank you. > >Maxine Appleby >namebids.com > >Clara Cabral Allan wrote: > > > >>Hi Maxine, >> >>I'm sorry to hear the documentation for the Auction service isn't as useful >>to you as you'd like. I'm also surprised to hear that it doesn't work in >>Mozilla; that's the first I've heard of that. From my experience, both the >>online help and PDF version work in Mozilla; however, I may be the >> >> >minority. > > >>Does anyone else on the list have this problem? If so, which version of >>Acrobat Reader are you using? >> >>Are these the documents you're referring to? >> >>Online help >>http://documentation.tucows.com/domainauction/enduser/index.html >> >>PDF >>http://documentation.tucows.com/domainauction/domainauction_enduser.pdf >> >>I also include a zip file of the online help so that Resellers can >> >> >customize > > >>it: >>http://documentation.tucows.com/domainauction/domainauction_enduser_html.zi >> >> >p > > >>If required, I can post a Word version. Please let me know. >> >>All of the above documents are available from >>http://documentation.tucows.com/ >> >>Thank you, >>Clara >> >> >>Clara Cabral Allan >>Senior Technical Writer >>[EMAIL PROTECTED] >>416-535-0123 x1239 >> >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] Behalf Of >>[EMAIL PROTECTED] >>Sent: Thursday, November 09, 2006 7:31 AM >>To: [email protected] >>Cc: Nick Wilsdon >>Subject: Re: [domains-gen] auction proceedure >> >> >>Hi Nick, >> >>In my opinion there are problems with this model. There is >>nothing in any of the Auction help documentation, which as >>you know, we as resellers can't modify, that advises the >>auction bidder they are responsible for the annual renewal >>payment to the reseller. >> >>It is also my opinion that the auction escrow timing >>should be spelled out very clearly to the bidder. Right >>now it is hidden in the documentation, and if you are >>using mozilla browser, can't even read. >> >>Other then lowering the starting price, I don't see a lot >>of Tucows resources going into this model. I've decided >>to table any marketing until I see some progress. >> >>Maxine Appleby >>NameBids.com >> >> >> >> >> >> >> >> >> >> >>On Thu, 9 Nov 2006 14:38:25 +0300 >> "Nick Wilsdon" <[EMAIL PROTECTED]> wrote: >> >> >> >> >>>Hi, >>> >>>Can someone help me better understand the auction domain >>>procedure? >>> >>>As far as I get it, we make a commission on each domain >>>successfully >>>auctioned through us. At day -81 we get charged for a >>>year's renewal of the >>>domain (the money is taken from our Tucows account). On >>>day -100-105 the >>>auction commission is put into our account. >>> >>>Does this mean we are meant to charge the auction winner >>>for a year's >>>renewal *after* they have already paid the auction >>>price? I'm really hoping >>>that the year renewal is included in the auction fee >>>they pay or I can see >>>some problems with this. >>> >>>Best Regards, >>> >>>Nick >>> >>>CEO >>>e3internet >>>http://www.e3internet.com >>> >>> >>>_______________________________________________ >>>domains-gen mailing list >>>[email protected] >>>http://discuss.tucows.com/mailman/listinfo/domains-gen >>> >>> >>> >>> >>_______________________________________________ >>domains-gen mailing list >>[email protected] >>http://discuss.tucows.com/mailman/listinfo/domains-gen >> >> >> >> >> >> > >_______________________________________________ >domains-gen mailing list >[email protected] >http://discuss.tucows.com/mailman/listinfo/domains-gen > > > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
