>Thanks for that list; I'll add those items. Would you mind reviewing it >before I post it? > > Of course. Thank you!
>Thanks, >Clara > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Maxine >Appleby >Sent: Thursday, November 09, 2006 10:10 AM >To: domains_gen >Subject: Re: [domains-gen] auction proceedure > > > > > >>I can update the documentation to include the escrow period, the renewal >> >> >fee > > >>(which I believe is in addition to the redemption fee, >> >> >> >> >Thanks Clara. now you have me stumped, redemption fee? Is there another >charge you pass along? > >Just to be clear, the documentation to the end user needs to clearly >state the following information. > >(1) escrow timing considerations >(2) renewal fee >(3) possibility of the loss of a winning auction domain >(4) refund timing if a wining domain is lost due to a renewal or >redemption retrieval by the original registrant during the escrow period >(5) 60 day lock >(6) the Auction trustee (Tucows) - this would be helpful if there are >any liability issues relating to the sale of a domain asset. > >Thank you > > > >>I can't promise any changes to the auction UI, but will forward your >> >> >request > > >>for an "I have read and agree to the terms..." checkbox to the product >>manager. >> >>Thanks again, >>Clara >> >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] Behalf Of Maxine >>Appleby >>Sent: Thursday, November 09, 2006 9:18 AM >>To: domains_gen >>Subject: Re: [domains-gen] auction proceedure >> >> >>Hi Clara, >> >>I'm sorry if I was not clear. It's not the documentation in the >>resellers area, it is the documentation in the Tucows auction area for >>the end-user. If you click on the Help link and you are using a mozilla >>browser it opens the help section, however, the navigation does not >>always work. In checking this morning it does seem to be working, at >>least on the first page. I have not opened all help links. Up until >>recently the help section opened in a small 100px by 100px box that >>could not even be re-sized. >> >>However, no where in the help section does it advise the bidder of the >>escrow period, or the fact that the winning bidder MAY be subject to a >>charge by their respective auction provider. It's my feeling this >>information should be handled much like a domain registration is >>handled. The bidder should be subjected to a check box that would >>indicate they have read and agree with the auction terms, including the >>fact that a domain can not be transferred to another registrar within >>the first 60 days. >> >>Thank you. >> >>Maxine Appleby >>namebids.com >> >>Clara Cabral Allan wrote: >> >> >> >> >> >>>Hi Maxine, >>> >>>I'm sorry to hear the documentation for the Auction service isn't as >>> >>> >useful > > >>>to you as you'd like. I'm also surprised to hear that it doesn't work in >>>Mozilla; that's the first I've heard of that. From my experience, both >>> >>> >the > > >>>online help and PDF version work in Mozilla; however, I may be the >>> >>> >>> >>> >>minority. >> >> >> >> >>>Does anyone else on the list have this problem? If so, which version of >>>Acrobat Reader are you using? >>> >>>Are these the documents you're referring to? >>> >>>Online help >>>http://documentation.tucows.com/domainauction/enduser/index.html >>> >>>PDF >>>http://documentation.tucows.com/domainauction/domainauction_enduser.pdf >>> >>>I also include a zip file of the online help so that Resellers can >>> >>> >>> >>> >>customize >> >> >> >> >>>it: >>>http://documentation.tucows.com/domainauction/domainauction_enduser_html.z >>> >>> >i > > >>> >>> >>p >> >> >> >> >>>If required, I can post a Word version. Please let me know. >>> >>>All of the above documents are available from >>>http://documentation.tucows.com/ >>> >>>Thank you, >>>Clara >>> >>> >>>Clara Cabral Allan >>>Senior Technical Writer >>>[EMAIL PROTECTED] >>>416-535-0123 x1239 >>> >>> >>>-----Original Message----- >>>From: [EMAIL PROTECTED] >>>[mailto:[EMAIL PROTECTED] Behalf Of >>>[EMAIL PROTECTED] >>>Sent: Thursday, November 09, 2006 7:31 AM >>>To: [email protected] >>>Cc: Nick Wilsdon >>>Subject: Re: [domains-gen] auction proceedure >>> >>> >>>Hi Nick, >>> >>>In my opinion there are problems with this model. There is >>>nothing in any of the Auction help documentation, which as >>>you know, we as resellers can't modify, that advises the >>>auction bidder they are responsible for the annual renewal >>>payment to the reseller. >>> >>>It is also my opinion that the auction escrow timing >>>should be spelled out very clearly to the bidder. Right >>>now it is hidden in the documentation, and if you are >>>using mozilla browser, can't even read. >>> >>>Other then lowering the starting price, I don't see a lot >>>of Tucows resources going into this model. I've decided >>>to table any marketing until I see some progress. >>> >>>Maxine Appleby >>>NameBids.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>>On Thu, 9 Nov 2006 14:38:25 +0300 >>>"Nick Wilsdon" <[EMAIL PROTECTED]> wrote: >>> >>> >>> >>> >>> >>> >>>>Hi, >>>> >>>>Can someone help me better understand the auction domain >>>>procedure? >>>> >>>>As far as I get it, we make a commission on each domain >>>>successfully >>>>auctioned through us. At day -81 we get charged for a >>>>year's renewal of the >>>>domain (the money is taken from our Tucows account). On >>>>day -100-105 the >>>>auction commission is put into our account. >>>> >>>>Does this mean we are meant to charge the auction winner >>>>for a year's >>>>renewal *after* they have already paid the auction >>>>price? I'm really hoping >>>>that the year renewal is included in the auction fee >>>>they pay or I can see >>>>some problems with this. >>>> >>>>Best Regards, >>>> >>>>Nick >>>> >>>>CEO >>>>e3internet >>>>http://www.e3internet.com >>>> >>>> >>>>_______________________________________________ >>>>domains-gen mailing list >>>>[email protected] >>>>http://discuss.tucows.com/mailman/listinfo/domains-gen >>>> >>>> >>>> >>>> >>>> >>>> >>>_______________________________________________ >>>domains-gen mailing list >>>[email protected] >>>http://discuss.tucows.com/mailman/listinfo/domains-gen >>> >>> >>> >>> >>> >>> >>> >>> >>_______________________________________________ >>domains-gen mailing list >>[email protected] >>http://discuss.tucows.com/mailman/listinfo/domains-gen >> >> >> >> >> >> > >_______________________________________________ >domains-gen mailing list >[email protected] >http://discuss.tucows.com/mailman/listinfo/domains-gen > > > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
