Reminds me of the story I read in "A Short History of Nearly Everything" by Bill Bryson. Seems that there was an anthropologist who had engaged the local natives to assist in collecting bones and bone fragments from a fossil bed. The enterprising natives were being paid a bounty for every bone and fragment that they brought. Soon afterwards the anthropologist discovered that the natives had been smashing the bones into small pieces to increase the count and thereby their profit.
Sigh. -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] Behalf Of Art Douglas Sent: Wednesday, August 20, 2008 7:23 PM To: 'Craig Dunham'; [email protected] Subject: RE: [EDI-L] - the "In-house vs Hosted" debate - was software install Lol, that reminds me of the time one company I worked for decided to outsource customer service. After all, they were a manufacturing company. Contracting with an expert in dealing with customers who could enter orders at a lower cost-per-order made sense, right? At that time, about 45% of their orders came in EDI, the rest were entered by the outsourced customer service firm. One of the things I looked at when I started work there was the trends of EDI usage. Were our TPs sending all their POs via EDI? More than before? I found one TP that had been sending virtually all EDI in the past now sending zero EDI, all orders were now faxed. We investigated and found out that the outsource customer service firm had contacted the trading partner and told them to stop sending their orders via EDI, and fax them in to be hand keyed instead. It seems the outsource firm was paid on a per-order-keyed basis. We re-instituted in-house customer service. Art Douglas Lead Consultant Blackwater Network (877) 464-8915 ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
