Message tracking doesn't show duplicate messages for internal users so far. I'm waiting for the user to give me exact details about the internal users: Sender, time, date etc so i can narrow it down. But so far, based on a time period given to me as to when the user received duplicate e-mail, i don't see anything out of the ordinary in Message Tracking.
FWIW, this particular's user's smtp, display and logon name changed as a result of a name change, but the mailbox obviously didn't change. I doubt this would cause an issue, but just throwing it out there. On Tue, Jul 28, 2009 at 10:28 AM, Wulff Jr, Ronald J. <rwu...@reedsmith.com>wrote: > Is the header the same on both copies of the duplicate message? > > > > *Ronald Wulff Jr* > 412.288.3601 > rwu...@reedsmith.com > > Reed Smith LLP > 20 Stanwix St > > Suite 1200 > Pittsburgh, PA 15222 > > > > *From:* Harry Singh [mailto:hbo...@gmail.com] > *Sent:* Tuesday, July 28, 2009 10:26 AM > *To:* MS-Exchange Admin Issues > *Subject:* Duplicate E-mails. > > > > All - > > Exchange 2003 SP1 - > Windows 2003 R2 AD FFL > Outlook 2003 , various SP levels. > > I recently received reports from 2 users who are receiving the same e-mail > twice. It happens sporadically and for both internal users and external > contacts as well. I confirmed with the sending user that the message only > appears once in their sent items. > > I tried blowing the outlook profile, but the problem came back. Any ideas > how i can try and troubleshoot this ? > > * * * > > This E-mail, along with any attachments, is considered confidential and > may well be legally privileged. If you have received it in error, you are on > notice of its status. Please notify us immediately by reply e-mail and then > delete this message from your system. Please do not copy it or use it for > any purposes, or disclose its contents to any other person. Thank you for > your cooperation. > * * * > To ensure compliance with Treasury Department regulations, we inform you > that, unless otherwise indicated in writing, any U.S. Federal tax advice > contained in this communication (including any attachments) is not intended > or written to be used, and cannot be used, for the purpose of (1) avoiding > penalties under the Internal Revenue Code or applicable state and local > provisions or (2) promoting, marketing or recommending to another party any > tax-related matters addressed herein. > > Disclaimer Version RS.US.1.01.03 > > pdc1 >
