Everything we do here with BB is OTA , so no cradling. And i doubt these particular users are copying e-mails to specific folders or even have rules setup to do so, but i could be wrong.
On Tue, Jul 28, 2009 at 11:16 AM, Wulff Jr, Ronald J. <rwu...@reedsmith.com>wrote: > So, is it possible, that the user is copying the e-mail to another > folder, then deleting the original, then cradling the BB after that, thus > causing the BB to put it back into the inbox where it started? > > > > *Ronald Wulff Jr* > 412.288.3601 > rwu...@reedsmith.com > > Reed Smith LLP > 20 Stanwix St > > Suite 1200 > Pittsburgh, PA 15222 > > > > *From:* Harry Singh [mailto:hbo...@gmail.com] > *Sent:* Tuesday, July 28, 2009 11:14 AM > > *To:* MS-Exchange Admin Issues > *Subject:* Re: Duplicate E-mails. > > > > Yes, they have BB's. > > > On Tue, Jul 28, 2009 at 10:59 AM, Wulff Jr, Ronald J. < > rwu...@reedsmith.com> wrote: > > Does your user have a blackberry? > > > > *Ronald Wulff Jr* > 412.288.3601 > rwu...@reedsmith.com > > Reed Smith LLP > 20 Stanwix St > > Suite 1200 > Pittsburgh, PA 15222 > > > > *From:* Harry Singh [mailto:hbo...@gmail.com] > *Sent:* Tuesday, July 28, 2009 10:58 AM > > > *To:* MS-Exchange Admin Issues > > *Subject:* Re: Duplicate E-mails. > > > > Message tracking doesn't show duplicate e-mails for the external contact > i'm looking up right now. Based on the headers and corresponding MSG ID in > Message Tracking, i only see it once. > > On Tue, Jul 28, 2009 at 10:54 AM, Harry Singh <hbo...@gmail.com> wrote: > > Message tracking doesn't show duplicate messages for internal users so far. > I'm waiting for the user to give me exact details about the internal users: > Sender, time, date etc so i can narrow it down. But so far, based on a time > period given to me as to when the user received duplicate e-mail, i don't > see anything out of the ordinary in Message Tracking. > > FWIW, this particular's user's smtp, display and logon name changed as a > result of a name change, but the mailbox obviously didn't change. I doubt > this would cause an issue, but just throwing it out there. > > On Tue, Jul 28, 2009 at 10:28 AM, Wulff Jr, Ronald J. < > rwu...@reedsmith.com> wrote: > > Is the header the same on both copies of the duplicate message? > > > > *Ronald Wulff Jr* > 412.288.3601 > rwu...@reedsmith.com > > Reed Smith LLP > 20 Stanwix St > > Suite 1200 > Pittsburgh, PA 15222 > > > > *From:* Harry Singh [mailto:hbo...@gmail.com] > *Sent:* Tuesday, July 28, 2009 10:26 AM > *To:* MS-Exchange Admin Issues > *Subject:* Duplicate E-mails. > > > > All - > > Exchange 2003 SP1 - > Windows 2003 R2 AD FFL > Outlook 2003 , various SP levels. > > I recently received reports from 2 users who are receiving the same e-mail > twice. It happens sporadically and for both internal users and external > contacts as well. I confirmed with the sending user that the message only > appears once in their sent items. > > I tried blowing the outlook profile, but the problem came back. Any ideas > how i can try and troubleshoot this ? > > > > * * * > > > > This E-mail, along with any attachments, is considered confidential and may > well be legally privileged. If you have received it in error, you are on > notice of its status. Please notify us immediately by reply e-mail and then > delete this message from your system. Please do not copy it or use it for > any purposes, or disclose its contents to any other person. Thank you for > your cooperation. > > * * * > > To ensure compliance with Treasury Department regulations, we inform you > that, unless otherwise indicated in writing, any U.S. Federal tax advice > contained in this communication (including any attachments) is not intended > or written to be used, and cannot be used, for the purpose of (1) avoiding > penalties under the Internal Revenue Code or applicable state and local > provisions or (2) promoting, marketing or recommending to another party any > tax-related matters addressed herein. > > Disclaimer Version RS.US.1.01.03 > > pdc1 > > > > > > >
