So, is it possible, that the user is copying the e-mail to another folder, then deleting the original, then cradling the BB after that, thus causing the BB to put it back into the inbox where it started?
Ronald Wulff Jr 412.288.3601 rwu...@reedsmith.com Reed Smith LLP 20 Stanwix St Suite 1200 Pittsburgh, PA 15222 From: Harry Singh [mailto:hbo...@gmail.com] Sent: Tuesday, July 28, 2009 11:14 AM To: MS-Exchange Admin Issues Subject: Re: Duplicate E-mails. Yes, they have BB's. On Tue, Jul 28, 2009 at 10:59 AM, Wulff Jr, Ronald J. <rwu...@reedsmith.com> wrote: Does your user have a blackberry? Ronald Wulff Jr 412.288.3601 rwu...@reedsmith.com Reed Smith LLP 20 Stanwix St Suite 1200 Pittsburgh, PA 15222 From: Harry Singh [mailto:hbo...@gmail.com] Sent: Tuesday, July 28, 2009 10:58 AM To: MS-Exchange Admin Issues Subject: Re: Duplicate E-mails. Message tracking doesn't show duplicate e-mails for the external contact i'm looking up right now. Based on the headers and corresponding MSG ID in Message Tracking, i only see it once. On Tue, Jul 28, 2009 at 10:54 AM, Harry Singh <hbo...@gmail.com> wrote: Message tracking doesn't show duplicate messages for internal users so far. I'm waiting for the user to give me exact details about the internal users: Sender, time, date etc so i can narrow it down. But so far, based on a time period given to me as to when the user received duplicate e-mail, i don't see anything out of the ordinary in Message Tracking. FWIW, this particular's user's smtp, display and logon name changed as a result of a name change, but the mailbox obviously didn't change. I doubt this would cause an issue, but just throwing it out there. On Tue, Jul 28, 2009 at 10:28 AM, Wulff Jr, Ronald J. <rwu...@reedsmith.com> wrote: Is the header the same on both copies of the duplicate message? Ronald Wulff Jr 412.288.3601 rwu...@reedsmith.com Reed Smith LLP 20 Stanwix St Suite 1200 Pittsburgh, PA 15222 From: Harry Singh [mailto:hbo...@gmail.com] Sent: Tuesday, July 28, 2009 10:26 AM To: MS-Exchange Admin Issues Subject: Duplicate E-mails. All - Exchange 2003 SP1 - Windows 2003 R2 AD FFL Outlook 2003 , various SP levels. I recently received reports from 2 users who are receiving the same e-mail twice. It happens sporadically and for both internal users and external contacts as well. I confirmed with the sending user that the message only appears once in their sent items. I tried blowing the outlook profile, but the problem came back. Any ideas how i can try and troubleshoot this ? * * * This E-mail, along with any attachments, is considered confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. Thank you for your cooperation. * * * To ensure compliance with Treasury Department regulations, we inform you that, unless otherwise indicated in writing, any U.S. Federal tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (1) avoiding penalties under the Internal Revenue Code or applicable state and local provisions or (2) promoting, marketing or recommending to another party any tax-related matters addressed herein. Disclaimer Version RS.US.1.01.03 pdc1
