I agree, the support has deteriorated to a frustrating level. I
remember the days when you could talk with terrific people who knew
the software and would work tirelessly to resolve issues. I felt I
had friends among the support staff. This is no longer the case.
More answers seem to come from this list than from MM.
Chuck
On Feb 23, 2009, at 9:34 AM, Bob Morabito wrote:
Count me in on this..
my most recent support ticket was a TOTAL disaster..the two techs
they gave me were horrible, so I asked for a supervisor,who was even
worse, and ended up rudely closing my ticket off without addressing
everything, as he really was incompetent. ..
He had insisted on a score, and when I gave him one, he couldnt
dispute what I was saying, so he stopped the ticket..
Also threw the work back on me saying he "didn't have a sequencer
there to check things out, so could I do it"..then tried to take
bows for doing it...
Once again I end up answering my own support ticket for what was
answered, and the rest was closed off.
Bob Morabito
PS--and its funny..its a WHOLE different story with Sibelius..
On Feb 23, 2009, at 11:33 AM, J D Thomas wrote:
On Feb 23, 2009, at 7:59 AM, Johannes Gebauer wrote:
Alas, MakeMusic has stopped listening to my complaints...
I have had a feeling for far too long that MM just doesn't listen,
especially to me. ......
J D Thomas
ThomaStudios
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Chuck Israels
230 North Garden Terrace
Bellingham, WA 98225-5836
phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
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