Give them a chance. It never hurts to ask. You know...all those lovely
platitudes said to us by our mothers while growing up.
Seriously, it is worth a shot, even though you are outside the warranty
period. And, assuming the lenses are still good, you could always just
order a frame without lenses...that'd be half the base price. That way you
could transfer them into the replacement frame, since the other pair was
"obviously defective."
But, first, give them a call. Give them a chance to make it right for you.
Just a thought, from an eternal optimist.
-- Chuck Knight
On Mon, Sep 22, 2008 at 10:08 PM, PitSpaniel <[EMAIL PROTECTED]> wrote:
>
> I think you're sunk.
>
> "If the glasses are being returned for a warranty issue, this must be
> completed within the 30 day period, as well. We do not address
> warranty issues beyond a thirty day period."
>
> http://zennioptical.com/cart/pages.php?pageid=11
>
>
> On Sep 22, 6:41 pm, MNM <[EMAIL PROTECTED]> wrote:
> > I got my first pair of glasses from Zenni optical in June. At the time
> > I wrote a sparkling favorable post about the service, turn around time
> > and satisfaction with the product. Now I must post a retraction. On
> > Saturday September 20th, I picked up my glasses to put them on in the
> > morning and cleaned them with spray lenses cleaner using the special
> > soft cloth I got from Zenni. I was holding the glasses by one lense
> > while apolishing the the other lense when all of the sudden I hear a
> > snap and the glasses fell in half in my hand. The supposed Titanium
> > Flexible metal nose piece broke right in the middle. Not at joint or
> > weld but right smack in the middle of the round flexible metal peice
> > that joins the two lenses. I was shocked as the pair of glasses that I
> > had previously purchased from Walmart Vision is almost identical,
> > nearly three years old, and still in perfect shape. The reason why I
> > got new glasses was for the lenses as Walmart Optical wanted $120 just
> > for a new pair of lenses and I got the entire pair of glasses from
> > Zenni for $52.80 delivered.
> >
> > Why I must retract is that I have been calling Zenni all day and I get
> > a recorded message that says "Your call will be answered in order
> > recieved" then a few seconds later a new message says "You may hit 7
> > at any time to leave a message, 3 second later it automatically goes
> > into the message que and then says, "Sorry but the mailbox is full and
> > can not take any more messages, then click and I am disconnected. Have
> > they gone down the tubes or what? I will continue to try them again
> > tommorrow but I have a bad feeling about this..
> >
> > Mark Cline
>
> >
>
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