Yeah, I could have chosen a better example. You will spend more at 39$. Bendable titanium flat tops will cost you $129 there. That's more than twice the cost of MNM's purchase at Zenni.
On Sep 23, 1:07 pm, Ira Mitchell <[EMAIL PROTECTED]> wrote: > ...and you're not getting Varilux at Zenni -- and don't need to spend > that much at 39$ either. Not sure what your point was. > > As for warranty, and this situation, they're no better than the others > and really no worse either -- and I'm including the brick and mortars. > They'd be sure to point out that this could and been sat on or broken > otherwise. Of course, those same mall stores made a ton of money off > of the original sale and really should replace them, but wouldn't. > > I'm not sure what Zenni will do for you, if anything, but it won't > hurt to ask. > > On Sep 23, 11:35 am, PitSpaniel <[EMAIL PROTECTED]> wrote: > > > This is one of those situations where you just have to choke back the > > rage. > > > Say something like, "I know I don't have a leg to stand on but after > > all, these frames are titanium..." The only hope of getting favorable > > consideration is to be nice. > > > I presume Zenni sets prices based on operating costs. That includes > > the cost of rework as set by their stated warranty. Zenni doesn't hide > > it. Their warranty policy doesn't make them bad guys. A more generous > > warranty would require Zenni to increase the price they charge for > > eyeglasses. With high priced glasses the optician should bear the risk > > of replacing a bad set of frames. With low priced glasses the customer > > has to bear most of this risk. This makes good economic sense to me. > > > I've ordered from Zenni before (most recent order was yesterday). As a > > presbyop I know what progressives cost. But even if I had to replace > > the Zenni's frames on my own nickel I would still feel like I got a > > good deal. Look at the price of Varilux Ellipse lenses (just the > > lenses) at 39dollarglasses. > > > On Sep 23, 12:34 am, "Chuck Knight" <[EMAIL PROTECTED]> wrote: > > > > Give them a chance. It never hurts to ask. You know...all those lovely > > > platitudes said to us by our mothers while growing up. > > > > Seriously, it is worth a shot, even though you are outside the warranty > > > period. And, assuming the lenses are still good, you could always just > > > order a frame without lenses...that'd be half the base price. That way > > > you > > > could transfer them into the replacement frame, since the other pair was > > > "obviously defective." > > > > But, first, give them a call. Give them a chance to make it right for > > > you. > > > > Just a thought, from an eternal optimist. > > > > -- Chuck Knight > > > > On Mon, Sep 22, 2008 at 10:08 PM, PitSpaniel <[EMAIL PROTECTED]> wrote: > > > > > I think you're sunk. > > > > > "If the glasses are being returned for a warranty issue, this must be > > > > completed within the 30 day period, as well. We do not address > > > > warranty issues beyond a thirty day period." > > > > >http://zennioptical.com/cart/pages.php?pageid=11 > > > > > On Sep 22, 6:41 pm, MNM <[EMAIL PROTECTED]> wrote: > > > > > I got my first pair of glasses from Zenni optical in June. At the time > > > > > I wrote a sparkling favorable post about the service, turn around time > > > > > and satisfaction with the product. Now I must post a retraction. On > > > > > Saturday September 20th, I picked up my glasses to put them on in the > > > > > morning and cleaned them with spray lenses cleaner using the special > > > > > soft cloth I got from Zenni. I was holding the glasses by one lense > > > > > while apolishing the the other lense when all of the sudden I hear a > > > > > snap and the glasses fell in half in my hand. The supposed Titanium > > > > > Flexible metal nose piece broke right in the middle. Not at joint or > > > > > weld but right smack in the middle of the round flexible metal peice > > > > > that joins the two lenses. I was shocked as the pair of glasses that I > > > > > had previously purchased from Walmart Vision is almost identical, > > > > > nearly three years old, and still in perfect shape. The reason why I > > > > > got new glasses was for the lenses as Walmart Optical wanted $120 just > > > > > for a new pair of lenses and I got the entire pair of glasses from > > > > > Zenni for $52.80 delivered. > > > > > > Why I must retract is that I have been calling Zenni all day and I get > > > > > a recorded message that says "Your call will be answered in order > > > > > recieved" then a few seconds later a new message says "You may hit 7 > > > > > at any time to leave a message, 3 second later it automatically goes > > > > > into the message que and then says, "Sorry but the mailbox is full and > > > > > can not take any more messages, then click and I am disconnected. Have > > > > > they gone down the tubes or what? I will continue to try them again > > > > > tommorrow but I have a bad feeling about this.. > > > > > > Mark Cline --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! 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