At 09:58 AM 26/05/2010, Christopher Fisk wrote:
Imaging is a very good policy. I don't do it for all my customers, but I have been seriously considering starting. I had a "duh!" moment earlier when I read your message about USB being slow and eSATA being an option. Part of the reason we don't image is due to the relative slowness of USB. May as well toss an eSATA port in the machine, we have plenty of USB enclosures that support eSATA.

http://www.newegg.com/Product/Product.aspx?Item=N82E16817153112

Allows quick plug and unplug of both 3.5 and 2.5 inch drives. If using both drives on the eSATA port your eSATA on your computer needs to support port multiplication.

Yeah, with eSATA, I should be able to do imaging as well (at least as an upcharge option.)

We service businesses only and charge "keyboard time" for any cleanups. generally $170 for a cleanup for business customers. We have prior relationships for them. Actual employee time for the cleanup is about 2 hours, but due to the nature of the cleanups we try to finish within 24 hours as well.

At $47 you better be getting a lot of volume...

Might want to try to value add to that. bump the price to $75 and you install a free antivirus and zonealarm free, Foxit, 7zip, vlc media player, etc.

Always always give them a quote on upgrading their memory if they need memory, as we all know it is the cheapest upgrade you can do for an immediate speed increase.

All good points. I'm definitely raising prices here. For $170, what do your clients get? (feel free to back channel if you prefer, since this is a public list.)

T

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