All great services & suggestions, should create customer loyalty. Ha! Meanwhile it
seems generally customer's will shell out $100's to GS to not even fix a problem but
tend to hesitate when given the honest offer of "truly needed options & upgrades" to
prevent problems from returning or keeping a machine running properly even at a
cheaper price. The human animal is a paradox! Though once they take the chance to
trust & you deliver, that's a customer for life from my experience.
Good AV that doesn't FORCE paying a fee each year is a rarity that stops me from
recommending AV solutions in an age when most can get a mediocre one from the ISP for
free. AVG free had my vote until I figured out how much it affects HDD throughput.
SAVCE 10.x in the right flavor never enforced the 1yr thing which meant staying
protected. That outweighs the annual cost to comply with EULA when choosing a product
since users are notorious for letting subscriptions expire & thinking they are still
protected but are willing to pay up at some point.
OMG, the 512MB or less to 1GB upgrade is so night & day it's not funny! My sales
pitch is always "is the HDD light on constantly? Bet you a free service call that's
low RAM!" and I never had to give a free on yet. XP leaves < 100MB free on a 512MB
system and swaps near constantly. Do you remember when 24MB was the sweet spot for 9x
back in the day when systems commonly shipped with 8MB or less? =)
On 5/26/2010 11:22 AM, Christopher Fisk wrote:
One of the most important things I try to do (and this is kinda on the
sales side) is whenever I point out something I recommend they upgrade I
also point out something that I think is ok with the system.
If they only have 512MB of memory, I'll recommend that they upgrade the
system memory to whatever, but at the same time I will say "It looks
like your hard drive is only 50% full (Or whatever) so there is no need
to upgrade that.
By telling them both what they need and what they don't need people will
be more inclined to believe you, whereas if you just tell them what they
should upgrade they are more cynical, thinking you're trying to make
them spend more money and they're more likely to decline.
Yes, you're trying to get them to spend more, but only because they
really should get what you're recommending. Point out the options for
free AV, etc and they'll see the value you're giving them.
