Hi, Linda. Responses to each concern are below.

Thanks,
Christian

On Sat, 12 Mar 2011 03:32:18 +0000, Linda Mooney <linda.lst...@comcast.net>
wrote:
>My users were lost, except for one. 

I have submitted a ticket to our help desk on your behalf regarding the two
users who were not migrated. This kind of data issue is one of the reasons
IBM has chosen to slow the migration to ensure we are completely capturing
all users.

>My authority to 'approve' users is gone. 

The ETR/SR migration does not change your user management procedure. Please
continue to manage your user list via ServiceLink.

>My contract is missing. 

I am not sure I understand your concern here.

>My product list is missing.

This concern will be addressed with an update to our Technical Note and
possible near future alterations to our user interface and/or profile
options. I believe the core issue here is that your search likely yielded
results at a component level but not at a product level. On the right side
of the product and component result sets is an arrow that can be clicked to
maximize/minimize that set. I would bet that if you tried again and clicked
on one of those arrows, you would see matching results in your component list.

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