Hello, IBM Service Request (SR) is supported via the "Help" link on the left navigation within SR or via e-mail. While this may be a departure from how IBMLink support is handled, it is in line with how IBM generally delivers support on its enterprise Electronic Support web applications. The direct links for SR support are:
SR Online Support - http://www.ibm.com/support/servicerequest/help SR Email Support - srh...@us.ibm.com Thanks, Christian On Sat, 12 Mar 2011 20:00:15 -0500, Don Williams <donb...@gmail.com> wrote: >When I started trying to use SR, I encountered several problems, so I tried to >open a ticket against SR. I ended up just opening a ticket against an arbitrary >product with a problem description concerning SR. Of course, the ticket was >sent to entitlement. They ended up calling me. When I asked them how to >open a ticket against SR, they seemed totally confused. After some discussion, >I've came to the conclusion that they are trained to authorize entitlement only >for hardware/software installed at the customers site. So my guess is that SR >and any other tools on IBM's website cannot be supported via SR. > >Where possible IBM should provide support for SR and other IBM web-based >tools via SR. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
