Hi Christian, Sorry, I'm kind of overwhelmed with all the links on the SR home page. There must be over a hundred links (direct links or links in pull downs across the top, down the left side, down the right side, and across the bottom). I've not had the time to explore most of them. I am still working my way across the top.
I guess I'm not the first person to try to get help with SR via SR. ETR help is not provided via ETR; so I did not really expect to get SR help via SR. However, many years ago, when I needed assistance with ETR, I was not sure how to get it. So, I attempted to open a ticket against ETR. The answer was not you cannot do that, but rather ETR help is provided via Feedback link, and they gave instructions on how to use Feedback. So when I tried to open a ticket against SR I expected a similar response. The first 3 or 4 SR entitlement people were rather clueless about how I could get assistance with SR. The 5th or 6th person finally pointed me to srh...@us.ibm.com. Thanks, Don Williams -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Christian Gilmore Sent: Sunday, March 13, 2011 12:23 PM To: IBM-MAIN@bama.ua.edu Subject: Re: IBM Service Request (SR) Hello, IBM Service Request (SR) is supported via the "Help" link on the left navigation within SR or via e-mail. While this may be a departure from how IBMLink support is handled, it is in line with how IBM generally delivers support on its enterprise Electronic Support web applications. The direct links for SR support are: SR Online Support - http://www.ibm.com/support/servicerequest/help SR Email Support - srh...@us.ibm.com Thanks, Christian On Sat, 12 Mar 2011 20:00:15 -0500, Don Williams <donb...@gmail.com> wrote: >When I started trying to use SR, I encountered several problems, so I tried to >open a ticket against SR. I ended up just opening a ticket against an arbitrary >product with a problem description concerning SR. Of course, the ticket was >sent to entitlement. They ended up calling me. When I asked them how to >open a ticket against SR, they seemed totally confused. After some discussion, >I've came to the conclusion that they are trained to authorize entitlement only >for hardware/software installed at the customers site. So my guess is that SR >and any other tools on IBM's website cannot be supported via SR. > >Where possible IBM should provide support for SR and other IBM web-based >tools via SR. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
