Hello, IBM Service Request (SR) is hosted in the same infrastructure as our special events clients. It enjoys 150% capacity in usual operation due to a three site deployment. We can perform maintenance on one site while the other two are available at 100% capacity, resulting in zero downtime.
SR has also opted out of the ibm.com single sign-on solution because it cannot guarantee a high enough level of availability, so even if SSO or the underlying Web Identity services become unavailable, our existing users can continue to log onto and utilize SR. Thanks, Christian On Fri, 11 Mar 2011 14:38:09 -0600, Staller, Allan <allan.stal...@kbmg.com> wrote: >As an example, the problems with the "new IBMLINK" are legendary in this >domain. We went from a 24x7x365 application and quarterly(?) maintenance to >numerous prime-time outages and scheduled outages far in excess of the "old >IBMLINK". The problems were sufficiently aggravating that IBM Executive >Management's attention was drawn (by several large customers directly and >numerous SEV 1 incidents). To give credit where due, the "new IBMLINK" has i >mproved and is now "acceptable" (for some value of acceptable), however, the >bad taste lingers. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
