Ipswitch support Actually found an answer for me... The mailbox file was corrupt
1. Open the affected mailbox in IMAP client 2. Create "NEW" folder 3. Move all messages from affected folder into new folder. 4. Logout of mailbox, Return to Server directory structure. 5. Delete "Main.mbx" (or whatever folder was the problem) 6. Rename "New.mbx" to "main.mbx" 7. Delete the Main.uid, Main.srt, New.uid, new.srt files if they exist. This should fix it. They told me they never heard of this problem before. -Jim -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Forbes (Portsmouth) Sent: Saturday, September 13, 2003 12:58 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Can't Delete Email in Web Messaging Hi Jim I have had exactly the same problem for over a month now with users unable to delete mail using webmail and some of those users complaining heatedly that IMail has removed a large chunk of their inboxes! I have tried the following: Examining for temp or locked files - none. Checked that the problem is WebMail as IMail client run on the server deletes correctly. Saved only the *.mbx files and deleted the user, cleared the directory, added the user back and copied over the *.mbx files - the problem remained. Deleted all the index files and forced a rebuild - problem remained. The users concerned are fuming and I am now at my wits end. I have been speaking with Christian at Ipswitch but he has not found a solution. The problem only seemed to start when I upgraded to V8 - I wonder? All the very best Mike Forbes ----- Original Message ----- From: "Jim Comerford" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, September 10, 2003 7:32 PM Subject: [IMail Forum] Can't Delete Email in Web Messaging > In the last two days I have had three users report that they cannot > delete messages using web-messaging... Two of those users seem to have > also lost some good e-mail when this initially happened. They claim > they were deleting some spam when there was a long time-out and then > were kicked out. Upon logging in again some (not all, but enough to > have them mad) of their inbox was gone! > > I have verified the couple of users who say they cannot delete > messages. When they try there is a 10-second delay (at which time > server cpu utilization maxes at 100%) and the message is not deleted. > It also takes 10 seconds to change between mailboxes (also 100% cpu at > that time). These users were from 3 different domains... Most other > users seem to be not affected. > > Any ideas... > > Thanks, > Jim C > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
