Many thanks to everyone in this forum who helped fix this problem particularly Jim.
I do hope Ipswitch read this and put the fix in the knowledge base for others to follow. Best Regards Mike Forbes ----- Original Message ----- From: "Mike Forbes (RAF Henlow)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, September 15, 2003 8:39 PM Subject: Re: [IMail Forum] Can't Delete Email in Web Messaging > Thanks Jim - I'll giove this a go and let you know. I'm talking to Christian > at Ipswitch support and why oh why didn't he come up with this? > > Best Regards > > Mike > > ----- Original Message ----- > From: "Jim Comerford" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 15, 2003 1:27 PM > Subject: RE: [IMail Forum] Can't Delete Email in Web Messaging > > > > Ipswitch support Actually found an answer for me... The mailbox file was > > corrupt > > > > 1. Open the affected mailbox in IMAP client > > 2. Create "NEW" folder > > 3. Move all messages from affected folder into new folder. > > 4. Logout of mailbox, Return to Server directory structure. > > 5. Delete "Main.mbx" (or whatever folder was the problem) > > 6. Rename "New.mbx" to "main.mbx" > > 7. Delete the Main.uid, Main.srt, New.uid, new.srt files if they exist. > > > > This should fix it. They told me they never heard of this problem > > before. > > > > -Jim > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Mike Forbes > > (Portsmouth) > > Sent: Saturday, September 13, 2003 12:58 PM > > To: [EMAIL PROTECTED] > > Subject: Re: [IMail Forum] Can't Delete Email in Web Messaging > > > > > > Hi Jim > > > > I have had exactly the same problem for over a month now with users > > unable to delete mail using webmail and some of those users complaining > > heatedly that IMail has removed a large chunk of their inboxes! > > > > I have tried the following: > > > > Examining for temp or locked files - none. > > > > Checked that the problem is WebMail as IMail client run on the server > > deletes correctly. > > > > Saved only the *.mbx files and deleted the user, cleared the directory, > > added the user back and copied over the *.mbx files - the problem > > remained. > > > > Deleted all the index files and forced a rebuild - problem remained. > > > > The users concerned are fuming and I am now at my wits end. I have been > > speaking with Christian at Ipswitch but he has not found a solution. > > > > The problem only seemed to start when I upgraded to V8 - I wonder? > > > > All the very best > > > > Mike Forbes > > > > ----- Original Message ----- > > From: "Jim Comerford" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, September 10, 2003 7:32 PM > > Subject: [IMail Forum] Can't Delete Email in Web Messaging > > > > > > > In the last two days I have had three users report that they cannot > > > delete messages using web-messaging... Two of those users seem to have > > > > > also lost some good e-mail when this initially happened. They claim > > > they were deleting some spam when there was a long time-out and then > > > were kicked out. Upon logging in again some (not all, but enough to > > > have them mad) of their inbox was gone! > > > > > > I have verified the couple of users who say they cannot delete > > > messages. When they try there is a 10-second delay (at which time > > > server cpu utilization maxes at 100%) and the message is not deleted. > > > > > It also takes 10 seconds to change between mailboxes (also 100% cpu at > > > > > that time). These users were from 3 different domains... Most other > > > users seem to be not affected. > > > > > > Any ideas... > > > > > > Thanks, > > > Jim C > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
