At 2002-03-18 10:56 -0800, Ray Olszewski wrote: > >Alternate Support: > >If your employer attaches a footer to all outgoing mail that isn't > >text/plain, you may submit a support request using the LEAF Tracker [2]. > >Please forgive my usual absent mindedness ... but what actually happens >when someone submits a support request? Who sees it and acts on it? >Have we gotten any, and have they been handled well?
Ray, I had the SF tracker setup to forward new SF tracker support requests to the leaf-devel list. You may have noticed ocasional posts from [EMAIL PROTECTED] These were forwards to the leaf-devel list on new tracker submissions. I just changed this to forward to our leaf-user list for support requests, and post on every change to the request. New SF support requests are auto assigned depending on the category selected. Our project summary indicates: * Bugs (1 open / 10 total) * Support Requests (5 open / 14 total) * Patches (26 open / 33 total) * Feature Requests (1 open / 8 total) The backlog in our "Patches" will be corrected once I get our packages tree setup in CVS. I try to monitor all of our SF trackers periodically. Note: I'm not doing a very good job with this. :-( >I'm not trying to criticise whoever handles these things ... I'm more >inclined to empathize with any difficulties he or she faces. But the >strength of the list is that *many* knowledgeable people see the >questions, so even if an occasional wrong response gets posted, the >correct one is also likely to be provided. If the support requests >reach a smaller audience of troubleshooters, the chances of either a >mistake or no response at all go up. Neither is a good thing. Agreed. Do you have an alternate solution for companies that add incompatible footers to outgoing mail? -- Mike Noyes <[EMAIL PROTECTED]> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ _______________________________________________ Leaf-user mailing list [EMAIL PROTECTED] https://lists.sourceforge.net/lists/listinfo/leaf-user
