Hi Darlene,
You really should take this problem to Ancestry for assistance.
They have a Help Desk (click on Help in the top right-hand corner of the
screen when you're at their site), or there are message boards for peer
support (click on Community in the bar at the top of the screen, or go
straight to http://boards.ancestry.com/). From a quick look just now, I
think the board at Topics > Ancestry.com > Ancestry Site Comments
(http://boards.ancestry.com/topics.ancestry.ancsite/mb.ashx) might be
the one you need right now.
Kind Regards,
Wendy Howard
--
Kaiwaka, Northland, New Zealand
http://freepages.genealogy.rootsweb.com/~wendyh65/
<http://freepages.genealogy.rootsweb.com/%7Ewendyh65/>
----- Original Message -----
*From:* Darlene & Don Hicks <[EMAIL PROTECTED]>
*To:* LegacyUserGroup@legacyfamilytree.com
*Sent:* 06/16/2008 5:50:40 PM +1200
*Subject:* [LegacyUG] Off topic, but need help, off of this list,
concerning Ancestry.com!
Hi
I cannot see the images on Ancestry.com, any longer. I had automatic
updates on my Windows XP Service pack two and it downloaded the update with
service pack three. Over the weekend I had all kinds of problenms with My Dell
desktop computer and finally got Dell tech support to help me. I had two
viruses while I had Norton turned off, for 1/2 a day and so the techs
reinstalled Windows and I have service pack 2, now. When I first did searches,
at Ancestry.com, last evening, it accessed the census images fine, but when I
tried it today, it freezes the screen, again! Norton 360 is up and running and
I have no threats. I went into Ancestry image viewer and deleted it, but it
made no change in my access to images. There are probably more files hidden.
Can someone please give me a heads up on what could be the problem? I payed
$300 for another year with Ancestry.com in March and not getting the census
images is a real bummer! Thanks for any and all
help with this problem!
Darlene
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