If you are having problems with ancestry.com it will help if you state the brand of processor (intel or amd), the operating system (XP or Vista) and what service pack you are on. It has already been stated that an amd based computer with XP SP3 has known issues with ancestry.com and it is not the fault of the user. It is also worth mentioning which browser and version. Mark
Date: Mon, 16 Jun 2008 13:28:48 -0700From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!Got this announcement when I finished the email"Announcing: updating system 6-11-08, may be preventing viewing original records" On Mon, Jun 16, 2008 at 1:25 PM, Christina <[EMAIL PROTECTED]> wrote: Darlene,I am having problems as well. I have not done anything to my computer and tried both browsers IE 7 and Netscape 9. I have sent a message to Ancestry about the problem.Christina On Sun, Jun 15, 2008 at 10:50 PM, Darlene & Don Hicks <[EMAIL PROTECTED]> wrote: Hi I cannot see the images on Ancestry.com, any longer. I had automatic updates on my Windows XP Service pack two and it downloaded the update with service pack three. Over the weekend I had all kinds of problenms with My Dell desktop computer and finally got Dell tech support to help me. I had two viruses while I had Norton turned off, for 1/2 a day and so the techs reinstalled Windows and I have service pack 2, now. When I first did searches, at Ancestry.com, last evening, it accessed the census images fine, but when I tried it today, it freezes the screen, again! Norton 360 is up and running and I have no threats. I went into Ancestry image viewer and deleted it, but it made no change in my access to images. There are probably more files hidden. Can someone please give me a heads up on what could be the problem? I payed $300 for another year with Ancestry.com in March and not getting the census images is a real bummer! Thanks for any and all help with this [EMAIL PROTECTED] are never too old to set another goal or to dream a new dream." ~ C.S. Lewis, 1898-1963Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online technical support: http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp-- - Christina Hruška--And the Dragon Grins...-- - Christina Hruška--And the Dragon Grins... Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online technical support: http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp _________________________________________________________________ Be part of history. Take part in Australia's first e-mail archive with Email Australia. http://emailaustralia.ninemsn.com.au Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
