I have a Dell desktop Dimension with Windows XP 2002 service pack 2. I had service pack 3 and had to delete it. My Internet provider is IE 6. I still can't get to the images. I deleted all of my .ocx files and ative x files, as well. Now when I go to Ancestry.com I do not click on the enhanced viewer, but the screen freezes the moment I click on basic viewer. I have searched all over the Internet, on Rootsweb and Ancestry and tried all the suggestions, even ones on this list, to no avail! I am feeling pretty hopeless, here! If I can't get the images, I will not renew my subscription with Ancestry! I have wasted a lot of time already!
Darlene [EMAIL PROTECTED] You are never too old to set another goal or to dream a new dream." ~ C.S. Lewis, 1898-1963 --- On Mon, 6/16/08, Mark K <[EMAIL PROTECTED]> wrote: > From: Mark K <[EMAIL PROTECTED]> > Subject: RE: [LegacyUG] Off topic, but need help, off of this list, > concerning Ancestry.com! > To: legacyusergroup@legacyfamilytree.com > Date: Monday, June 16, 2008, 6:48 PM > If you are having problems with ancestry.com it will help if > you state the brand of processor (intel or amd), the > operating system (XP or Vista) and what service pack you > are on. It has already been stated that an amd based > computer with XP SP3 has known issues with ancestry.com and > it is not the fault of the user. It is also worth > mentioning which browser and version. > > Mark > > > Date: Mon, 16 Jun 2008 13:28:48 -0700From: > [EMAIL PROTECTED]: > [EMAIL PROTECTED]: Re: [LegacyUG] > Off topic, but need help, off of this list, concerning > Ancestry.com!Got this announcement when I finished the > email"Announcing: updating system 6-11-08, may be > preventing viewing original records" > On Mon, Jun 16, 2008 at 1:25 PM, Christina > <[EMAIL PROTECTED]> wrote: > Darlene,I am having problems as well. I have not done > anything to my computer and tried both browsers IE 7 and > Netscape 9. I have sent a message to Ancestry about the > problem.Christina > > > > On Sun, Jun 15, 2008 at 10:50 PM, Darlene & Don Hicks > <[EMAIL PROTECTED]> wrote: > Hi I cannot see the images on Ancestry.com, any longer. I > had automatic updates on my Windows XP Service pack two and > it downloaded the update with service pack three. Over the > weekend I had all kinds of problenms with My Dell desktop > computer and finally got Dell tech support to help me. I > had two viruses while I had Norton turned off, for 1/2 a > day and so the techs reinstalled Windows and I have service > pack 2, now. When I first did searches, at Ancestry.com, > last evening, it accessed the census images fine, but when > I tried it today, it freezes the screen, again! Norton 360 > is up and running and I have no threats. I went into > Ancestry image viewer and deleted it, but it made no change > in my access to images. There are probably more files > hidden. Can someone please give me a heads up on what > could be the problem? I payed $300 for another year with > Ancestry.com in March and not getting the census images is > a real bummer! Thanks for any and all help with this > [EMAIL PROTECTED] are never too old to > set another goal or to dream a new dream." ~ C.S. > Lewis, 1898-1963Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.aspArchived > messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online > technical support: > http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp-- - > Christina Hruška--And the Dragon Grins...-- - Christina > Hruška--And the Dragon Grins... > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.aspArchived > messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online > technical support: > http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp > _________________________________________________________________ > Be part of history. Take part in Australia's first > e-mail archive with Email Australia. > http://emailaustralia.ninemsn.com.au > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
