Darlene, At the risk of being asked if the topic hasn't been flogged enough and off topic to boot. I think in a way it does connect to using Legacy. Have you tried to access the images on a different computer? I cannot access the images on my computer Acer laptop Vista Home Premium, I can access them on my husband's computer HP desktop running XP, whatever the latest service pack is. Now I will hunch down to receive the flogging.
Ann New Mexico, USA ----- Original Message ----- From: "Darlene & Don Hicks" <[EMAIL PROTECTED]> To: <LegacyUserGroup@legacyfamilytree.com> Sent: Tuesday, June 17, 2008 11:42 AM Subject: Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com! Thanks to all of you who responded to my problems with Ancestry! I am sorry that I brought this problem up, on this list, but I contacted Dell, Norton, Ancestry.com and read lots of blogs about this problem and have tried each and every one, with no success. :( I finally wrote to Ancestry and told them if this problem is not fixed, post haste, that I would not be renewing next March. The calls to the various programs, listed above, resulted in each one passing the blame unto the next one. I guess I was desperate and still am. So for now, I guess my searching will have to be put on hold; at least where Ancestry is concerned. I have plenty to do, though with Legacy7 and cleaning up my sources; being consistant has never been one of my high points, in dealing with genealogy. :-] Thanks, again, to all of you who tried to help me! I appreciate it so very much! :) Darlene [EMAIL PROTECTED] You are never too old to set another goal or to dream a new dream." ~ C.S. Lewis, 1898-1963 --- On Mon, 6/16/08, Christina <[EMAIL PROTECTED]> wrote: > From: Christina <[EMAIL PROTECTED]> > Subject: Re: [LegacyUG] Off topic, but need help, off of this list, > concerning Ancestry.com! > To: LegacyUserGroup@legacyfamilytree.com > Date: Monday, June 16, 2008, 3:28 PM > Got this announcement when I finished the email > > "Announcing: updating system 6-11-08, may be > preventing viewing original > records" > > On Mon, Jun 16, 2008 at 1:25 PM, Christina > <[EMAIL PROTECTED]> wrote: > > > Darlene, > > > > I am having problems as well. I have not done anything > to my computer and > > tried both browsers IE 7 and Netscape 9. I have sent a > message to Ancestry > > about the problem. > > > > Christina > > > > > > On Sun, Jun 15, 2008 at 10:50 PM, Darlene & Don > Hicks <[EMAIL PROTECTED]> > > wrote: > > > >> Hi > >> I cannot see the images on Ancestry.com, any > longer. I had automatic > >> updates on my Windows XP Service pack two and it > downloaded the update with > >> service pack three. Over the weekend I had all > kinds of problenms with My > >> Dell desktop computer and finally got Dell tech > support to help me. I had > >> two viruses while I had Norton turned off, for 1/2 > a day and so the techs > >> reinstalled Windows and I have service pack 2, > now. When I first did > >> searches, at Ancestry.com, last evening, it > accessed the census images fine, > >> but when I tried it today, it freezes the screen, > again! Norton 360 is up > >> and running and I have no threats. I went into > Ancestry image viewer and > >> deleted it, but it made no change in my access to > images. There are > >> probably more files hidden. Can someone please > give me a heads up on what > >> could be the problem? I payed $300 for another > year with Ancestry.com in > >> March and not getting the census images is a real > bummer! Thanks for any > >> and all > >> help with this problem! > >> > >> Darlene > >> [EMAIL PROTECTED] > >> > >> > >> You are never too old to set another goal or to > dream a new dream." ~ > >> C.S. Lewis, 1898-1963 > >> > >> > >> > >> > >> > >> > >> > >> Legacy User Group guidelines: > >> http://www.LegacyFamilyTree.com/Etiquette.asp > >> Archived messages: > >> > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > >> Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > >> To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp > >> > >> > >> > >> > > > > > > -- > > - Christina Hruška > > > > --And the Dragon Grins... > > > > > > -- > - Christina Hruška > > --And the Dragon Grins... > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
