Hi Mark, Yes, I know you cannot just delete SP3. I was on the phone with Dell for over 10 hours on Saturday and they removed it and got me a clean install of SP2. Norton was my final rescue, as they deleted Norton 360 2008 and installed the Norton I had last year. They first went to Ancestry with just deleting Norton 2008 and I had no issues. Then they installed Norton from 2007, and again I had no problems, so it is something with Norton 360 2.0 2008. I suggest if anyone has the same issues as I had, to go to their website for help. If you call them it will cost $69 but no charge to do a live chat with a tech. The tech was very helpful and patient and I was so very grateful! :-D Thanks Mark for responding to my call out for help! :)
Darlene [EMAIL PROTECTED] You are never too old to set another goal or to dream a new dream." ~ C.S. Lewis, 1898-1963 --- On Tue, 6/17/08, Mark K <[EMAIL PROTECTED]> wrote: > From: Mark K <[EMAIL PROTECTED]> > Subject: RE: [LegacyUG] Off topic, but need help, off of this list, > concerning Ancestry.com! > To: legacyusergroup@legacyfamilytree.com > Date: Tuesday, June 17, 2008, 2:07 AM > Hi Darlene > > First you Internet provider is not IE 6. That is the web > browser you are using. The ISP is completely different and > should not make any difference to viewing a web page. > > While I do not use it, it may be worthwhile to try > accessing ancestry.com with a different web browser called > firefox2. (mozilla.com/firefox I am pretty sure.) > > I am not sure what you mean when you say that "I had > service pack 3 and had to delete it". You can not > simply delete SP3. It needs to be uninstalled. Have a > read of the microsoft knowledge base article here > http://support.microsoft.com/kb/950249. Of these methods I > prefer using system restore if you have not added anything > important since then. > > I know this is pedantic, but computers are very black and > white, the grey is where they do not work. It is very > likely that any uninstall of SP3 has left odd files on your > computer. > > If you have no luck, and you had no trouble viewing > ancestry.com before sp3 I would consider reinstalling the > OS from scratch, but this will depend on how many > applications you have installed and what backups you have > and your level of understanding. > > The best way is to reformat your hard drive which means > everything on it will be deleted. You will need backups > for everything and anything you want. > > While this is a big step, if you have had XP on your > computer for several years it is normally a great way to > clean up your computer. I do my computer every 6-12 months > and it is an enormous headache but it does tend to clear up > all the little issues computers get. > > Mark > > > > > > > > > > Date: Mon, 16 Jun 2008 23:18:03 -0700> From: > [EMAIL PROTECTED]> Subject: RE: [LegacyUG] Off topic, > but need help, off of this list, concerning > Ancestry.com!> To: > LegacyUserGroup@legacyfamilytree.com> > I have a Dell > desktop Dimension with Windows XP 2002 service pack 2. I had > service pack 3 and had to delete it. My Internet provider is > IE 6. I still can't get to the images. I deleted all of > my .ocx files and ative x files, as well. Now when I go to > Ancestry.com I do not click on the enhanced viewer, but the > screen freezes the moment I click on basic viewer. I have > searched all over the Internet, on Rootsweb and Ancestry > and tried all the suggestions, even ones on this list, to > no avail! I am feeling pretty hopeless, here! If I > can't get the images, I will not renew my subscription > with Ancestry! I have wasted a lot of time already!> > > Darlene> [EMAIL PROTECTED]> > You are never > too old to set another goal or to dream a new dream." > ~ C.S. Lewis, 1898-1963 > > > > --- On Mon, > 6/16/08, Mark K <[EMAIL PROTECTED]> wrote:> > > > From: Mark K <[EMAIL PROTECTED]>> > > Subject: RE: [LegacyUG] Off topic, but need help, off of > this list, concerning Ancestry.com!> > To: > legacyusergroup@legacyfamilytree.com> > Date: Monday, > June 16, 2008, 6:48 PM> > If you are having problems > with ancestry.com it will help if> > you state the > brand of processor (intel or amd), the> > operating > system (XP or Vista) and what service pack you> > are > on. It has already been stated that an amd based> > > computer with XP SP3 has known issues with ancestry.com > and> > it is not the fault of the user. It is also > worth> > mentioning which browser and version.> > > > > Mark> > > > > > Date: Mon, > 16 Jun 2008 13:28:48 -0700From:> > > [EMAIL PROTECTED]:> > > [EMAIL PROTECTED]: Re: > [LegacyUG]> > Off topic, but need help, off of this > list, concerning> > Ancestry.com!Got this > announcement when I finished the> > > email"Announcing: updating system 6-11-08, may be> > > preventing viewing original records"> > On > Mon, Jun 16, 2008 at 1:25 PM, Christina> > > <[EMAIL PROTECTED]> wrote:> > Darlene,I am > having problems as well. I have not done> > anything > to my computer and tried both browsers IE 7 and> > > Netscape 9. I have sent a message to Ancestry about the> > > problem.Christina> > > > > > > > > On Sun, Jun 15, 2008 at 10:50 PM, Darlene & Don > Hicks> > <[EMAIL PROTECTED]> wrote:> > > Hi I cannot see the images on Ancestry.com, any longer. > I> > had automatic updates on my Windows XP Service > pack two and> > it downloaded the update with service > pack three. Over the> > weekend I had all kinds of > problenms with My Dell desktop> > computer and > finally got Dell tech support to help me. I> > had > two viruses while I had Norton turned off, for 1/2 a> > > day and so the techs reinstalled Windows and I have > service> > pack 2, now. When I first did searches, at > Ancestry.com,> > last evening, it accessed the census > images fine, but when> > I tried it today, it freezes > the screen, again! Norton 360> > is up and running and > I have no threats. I went into> > Ancestry image > viewer and deleted it, but it made no change> > in my > access to images. There are probably more files> > > hidden. Can someone please give me a heads up on what> > > could be the problem? I payed $300 for another year > with> > Ancestry.com in March and not getting the > census images is> > a real bummer! Thanks for any and > all help with this> > > [EMAIL PROTECTED] are never too old > to> > set another goal or to dream a new dream." > ~ C.S.> > Lewis, 1898-1963Legacy User Group > guidelines: > > > http://www.LegacyFamilyTree.com/Etiquette.aspArchived> > > messages: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online> > > technical support:> > > http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe:> > > http://www.LegacyFamilyTree.com/LegacyLists.asp-- -> > > Christina Hruška--And the Dragon Grins...-- - > Christina> > Hruška--And the Dragon Grins...> > > Legacy User Group guidelines: > > > http://www.LegacyFamilyTree.com/Etiquette.aspArchived> > > messages: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online> > > technical support:> > > http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe:> > > http://www.LegacyFamilyTree.com/LegacyLists.asp> > > > _________________________________________________________________> > > Be part of history. Take part in Australia's > first> > e-mail archive with Email Australia.> > > http://emailaustralia.ninemsn.com.au> > > > > > > > > > > Legacy User Group > guidelines: > > > > > http://www.LegacyFamilyTree.com/Etiquette.asp> > > > > Archived messages: > > > > > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/> > > > > Online technical support:> > > http://www.LegacyFamilyTree.com/Help.asp> > > > > To unsubscribe:> > > http://www.LegacyFamilyTree.com/LegacyLists.asp> > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp> Archived > messages: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/> > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp> To > unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp> > > > > _________________________________________________________________ > Are you paid what you're worth? Find out: SEEK Salary > Centre > http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fninemsn%2Eseek%2Ecom%2Eau%2Fcareer%2Dresources%2Fsalary%2Dcentre%2F%3Ftracking%3Dsk%3Ahet%3Asc%3Anine%3A0%3Ahot%3Atext&_t=764565661&_r=OCT07_endtext_salary&_m=EXT > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages: > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
