I seem to remember there were some install.log problems in March (registry problems?) that were reported by different users. Evert
2009/9/2 ronald ferguson <ronfe...@msn.com> > > Mary Jo, > > A new update is now out I suggest that you try downloading the full Legacy > from the website - ie.*not* the update only. > > Before you do anything please see if you now have the INSTALL.Log file in > C:\Legacy\ folder and if so uninstall and reinstall. If not please let us > know. > > > > Ron Ferguson > > _____________________________________________________________________ > > Tutorials: Programme of adding videos commenced > http://www.fergys.co.uk/ > View the Grimshaw Family Tree at: > http://www.fergys.co.uk/Grimshaw/ > For The Fergusons of N.W. England See: > http://myweb.tiscali.co.uk/fergys/ > _____________________________________________________________________ > > > > > > ---------------------------------------- > > Date: Tue, 1 Sep 2009 12:37:34 -0700 > > To: LegacyUserGroup@legacyfamilytree.com > > From: mjohar...@comcast.net > > Subject: RE: [LegacyUG] Can't Recover Functionality from Crash > > > > > > At 07:35 AM 9/1/2009, you wrote: > >>Yes, I have had *part* of this problem. I didn't have the Locations > >>problem, but I was unable to cleanly uninstall Legacy because of > >>that install.log problem. > >> > >>I was afraid to delete all the files and folders as some have > >>suggested. I ended up re-installing a new Legacy pgm from the > >>website and all appears OK except for my original problems relating > >>to Vista. (which don't pertain to this thread) > > > > > > Well, I've un and re and un and re installed several times > > now. There is no INSTALL.LOG.file that I can find in C:\\Legacy, and > > using the search function, I'm told that that's not a valid > > file/folder. (Which is consistent with the message that the program > > can't be uninstalled because Windows can't find the > > INSTALL.LOG.file.) Everything I try with the program in the > > meantime, in terms of setting preferences, index columns and all > > that, comes undone the next time I boot up,if not the next time I > > start the program. So I'm going to have to call Legacy and talk with > > them in person. I'm afraid to do anything with my data until this > > post-crash unintelligibility is fixed. > > > > BTW, many of the online tech help instructions are way out of > > date. Some refer to reinstalling, for instance, Legacy 5 or on > > another page Legacy 6, and there are various other obviously > > not-looked-at-for-a-time instructions as well. For instance, at one > > point they say to run ScanDisk, and I remember that > > functionality. But I couldn't find any reference to it on my XP > > edition. Using Windows Help, I learn that ScanDisk no longer > > functions, but there is ChkDsk instead. Those instructions were > > sufficiently complicated that I didn't want to touch that > > process. Especially since there's no assurance at all that that > > would do any more good than anything else I've tried. > > > > I thought there was someone from Legacy monitoring this list who > > would step in with suggestions or talk with me off list about it, but > > that hasn't happened, so maybe that doesn't exist, either. So it > > looks like all I can do is call them, and they say they'll call me > > back the next day or two. Great -- thanks, folks. I love the > > program, but the tech support doesn't make the grade, and I'm a bit > > disgusted about the whole thing. > > > > > > > > > > Mary Jo Harper > > mjohar...@comcast.net > > Legacy Deluxe > > Version 7.0.0.107 > > Build 20 Aug 2009 > _________________________________________________________________ > View your other email accounts from your Hotmail inbox. Add them now. > http://clk.atdmt.com/UKM/go/167688463/direct/01/ > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytree.com/Etiquette.asp> > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> > > > >
