I'd just send as-is, but make a hard drive backup if you have the equipment to do so.
On Wed, Dec 21, 2011 at 1:54 PM, andrew strasfogel <astrasfo...@gmail.com>wrote: > I just bought a new battery. Should I remove it before sending it > along with the computer if I do need to ship it for repairr? I think > I know the answer - they would need the battery to rule out a battery > problem, right? > > On 12/21/11, Brian Toscano <brian.tosc...@gmail.com> wrote: > > The flat rate option which requires shipping was about $300 for my buddy. > > In-store repair was about $900-1000. > > > > Since the free motherboard replacement, all I've had to do is replace the > > battery & SuperDrive. For as much as I use the laptop, I really can't > > complain. Upgrading the hard drive and memory gave it a speed boost. If > > this one craps out, I'll probably buy another. If it doesn't crap out, > > I'll probably get another sometime after the 5-6 year mark. Thunderbolt > > would be nice, if it works more reliably than eSATA. > > > > Brian > > > > > > > > > > > > On Wed, Dec 21, 2011 at 1:21 PM, andrew strasfogel > > <astrasfo...@gmail.com>wrote: > > > >> I hope that the SN is engraved into the case and not part of the Mac > >> info on the hard drive that can only revealed by viewing it on the > >> display! > >> > >> On 12/21/11, Dan Penoff <lwb...@yahoo.com> wrote: > >> > Worst case if it's not something covered under a campaign would be to > go > >> the > >> > flat fee repair they offer if you want to keep it. > >> > > >> > If I had a serial number I could look up the part on GSX and tell you, > >> but > >> > rest assured, it won't be cheap. > >> > > >> > Dan > >> > > >> > On Dec 21, 2011, at 3:11 PM, andrew strasfogel wrote: > >> > > >> >> "He" being me, I am curious as to what it will cost for a new > >> motherboard. > >> >> > >> >> On 12/21/11, Brian Toscano <brian.tosc...@gmail.com> wrote: > >> >>> Dan, > >> >>> > >> >>> I'm not sure if they changed the procedures since my motherboard was > >> >>> diagnosed and replaced, but back then they used a FireWire hard > drive > >> to > >> >>> boot externally and it generated a light pattern that told the tech > >> "bad > >> >>> graphics controller". > >> >>> > >> >>> Troubleshooting procedures should be followed to correctly diagnose > >> >>> the > >> >>> problem, but I can say that from personal experience that he > probably > >> >>> needs > >> >>> a new motherboard since the graphics controller cannot be changed > >> >>> independently and that it may or may not be covered under the > recall. > >> >>> > >> >>> > >> >>> Brian > >> >>> > >> >>> > >> >>> > >> >>> > >> >>> On Wed, Dec 21, 2011 at 11:50 AM, Dan Penoff <lwb...@yahoo.com> > wrote: > >> >>> > >> >>>> The resets are part of the troubleshooting process, and are > >> >>>> documented > >> >>>> in > >> >>>> the Apple service literature. While they don't always yield a > change > >> in > >> >>>> the > >> >>>> issue, they are valid steps that the Genius or repair personnel > will > >> >>>> enlist > >> >>>> before moving forward. > >> >>>> > >> >>>> The nVidia issue is clearly documented on Apple's Support site, > which > >> I > >> >>>> believe also includes a serial number check utility that will tell > >> >>>> the > >> >>>> user > >> >>>> if their machine is included in the replacement campaign. > >> >>>> > >> >>>> Dan (GSX certified Apple Tech) > >> >>>> > >> >>>> > >> >>>> On Dec 21, 2011, at 1:02 PM, Brian Toscano wrote: > >> >>>> > >> >>>>> In my experience, all of these resets are a waste of time. > >> >>>>> Basically > >> >>>>> the > >> >>>>> graphics card will flake out a couple of time and then its just > >> >>>> completely > >> >>>>> dead. My buddy went through all of the resets, battery swaps, as > I > >> did > >> >>>> and > >> >>>>> in both cases a new motherboard was the only fix. If his computer > >> was > >> >>>>> subject to the nVIDIA issue, they didn't know that or didn't tell > >> him. > >> >>>>> > >> >>>>> > >> >>>>> On Wed, Dec 21, 2011 at 10:55 AM, andrew strasfogel > >> >>>>> <astrasfo...@gmail.com>wrote: > >> >>>>> > >> >>>>>> Thanks. Apple support told me the same thing so I will do this > >> when I > >> >>>>>> get home tonight. > >> >>>>>> > >> >>>>>> What puzzles me is why the screen came back to life the first > time > >> >>>>>> - > >> >>>>>> after I removed the battery for several hours and then > reinstalled > >> it. > >> >>>>>> Could this have been a coincidence? > >> >>>>>> > >> >>>>>> > >> >>>>>> On 12/21/11, Dan Penoff <lwb...@yahoo.com> wrote: > >> >>>>>>> Even before you reset the NVRAM and the power controller, which > is > >> >>>>>>> the > >> >>>>>>> procedure you describe, try resetting the PRAM, which you do by > >> >>>>>>> holding > >> >>>>>> down > >> >>>>>>> the P + R + Command + Option keys during startup until you hear > >> >>>>>>> the > >> >>>>>> "bong" > >> >>>>>>> sound - keep holding them down and let the machine restart 3 > times > >> >>>>>>> with > >> >>>>>> the > >> >>>>>>> "bong" sound and then let it start up. > >> >>>>>>> > >> >>>>>>> This won't hurt anything and will reset the machine back to > >> >>>>>>> default > >> >>>>>>> settings. Try your display after this and if no joy, try the > >> >>>>>>> procedure > >> >>>>>> you > >> >>>>>>> have. Again, it won't break anything. > >> >>>>>>> > >> >>>>>>> Dan > >> >>>>>>> > >> >>>>>>> On Dec 21, 2011, at 11:52 AM, Dan Penoff wrote: > >> >>>>>>> > >> >>>>>>>> Unlike a Windows based PC, Macs do not require that the > external > >> >>>> display > >> >>>>>>>> port be toggled on and off. There is no "Fn + F4" function on > a > >> >>>>>>>> Mac. > >> >>>>>>>> When you plug in the external display, you get it. > >> >>>>>>>> > >> >>>>>>>> I checked, and the NVidia graphics issue went through late 2008 > >> with > >> >>>>>> MBPs, > >> >>>>>>>> so there might be a possibility that your machine is one of the > >> >>>>>> affected. > >> >>>>>>>> If you take it to the Apple Store they will check it out and > see > >> if > >> >>>> this > >> >>>>>>>> applies. If so, they'll fix it for free. > >> >>>>>>>> > >> >>>>>>>> Dan > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> On Dec 21, 2011, at 11:39 AM, andrew strasfogel wrote: > >> >>>>>>>> > >> >>>>>>>>> Thanks! Fortunately, there is an Apple Store in nearby > >> >>>>>>>>> Bethesda, > >> >>>>>>>>> MD. > >> >>>>>>>>> > >> >>>>>>>>> My son said to toggle the external screen display setting on > and > >> >>>>>>>>> off, > >> >>>>>>>>> using a combination of keystrokes that I may have > inadvertently > >> >>>>>>>>> triggered. Does anyone know what those keystrokes are? > >> >>>>>>>>> > >> >>>>>>>>> > >> >>>>>>>>> On 12/21/11, Allan Streib <str...@cs.indiana.edu> wrote: > >> >>>>>>>>>> Even if you don't have a local apple store, you probably have > >> >>>>>>>>>> an > >> >>>> apple > >> >>>>>>>>>> authorized repair shop. I'd go with Best Buy only as a last > >> >>>>>>>>>> resort, > >> >>>>>>>>>> based on the one here nobody working there has a clue about > >> >>>>>> technology. > >> >>>>>>>>>> > >> >>>>>>>>>> Allan > >> >>>>>>>>>> > >> >>>>>>>>>> > >> >>>>>>>>>> On Wed, Dec 21, 2011, at 11:13 AM, Dan Penoff wrote: > >> >>>>>>>>>>> Before you panic, try connecting it to an external display > and > >> >>>>>>>>>>> see > >> >>>> if > >> >>>>>>>>>>> you get a signal. If so, your graphics card is OK, you have > >> >>>>>>>>>>> an > >> >>>> issue > >> >>>>>>>>>>> with the display. > >> >>>>>>>>>>> > >> >>>>>>>>>>> If you don't have an adapter for an external monitor, swing > by > >> an > >> >>>>>>>>>>> Apple Store or a Best Buy and see if they will check it for > >> you. > >> >>>>>> Apple > >> >>>>>>>>>>> Store = free, Best Buy will nick you for a bench fee, I'll > >> >>>>>>>>>>> bet. > >> >>>>>>>>>>> > >> >>>>>>>>>>> Dan > >> >>>>>>>>>>> > >> >>>>>>>>>> > >> >>>>>>>>>> _______________________________________ > >> >>>>>>>>>> http://www.okiebenz.com > >> >>>>>>>>>> For new and used parts go to www.okiebenz.com > >> >>>>>>>>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>>>>>>>> > >> >>>>>>>>>> To Unsubscribe or change delivery options go to: > >> >>>>>>>>>> > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>>>>>>>> > >> >>>>>>>>> > >> >>>>>>>>> _______________________________________ > >> >>>>>>>>> http://www.okiebenz.com > >> >>>>>>>>> For new and used parts go to www.okiebenz.com > >> >>>>>>>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>>>>>>> > >> >>>>>>>>> To Unsubscribe or change delivery options go to: > >> >>>>>>>>> > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> _______________________________________ > >> >>>>>>>> http://www.okiebenz.com > >> >>>>>>>> For new and used parts go to www.okiebenz.com > >> >>>>>>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>>>>>> > >> >>>>>>>> To Unsubscribe or change delivery options go to: > >> >>>>>>>> > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> _______________________________________ > >> >>>>>>> http://www.okiebenz.com > >> >>>>>>> For new and used parts go to www.okiebenz.com > >> >>>>>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>>>>> > >> >>>>>>> To Unsubscribe or change delivery options go to: > >> >>>>>>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>>>>> > >> >>>>>> > >> >>>>>> _______________________________________ > >> >>>>>> http://www.okiebenz.com > >> >>>>>> For new and used parts go to www.okiebenz.com > >> >>>>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>>>> > >> >>>>>> To Unsubscribe or change delivery options go to: > >> >>>>>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>>>> > >> >>>>> _______________________________________ > >> >>>>> http://www.okiebenz.com > >> >>>>> For new and used parts go to www.okiebenz.com > >> >>>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>>> > >> >>>>> To Unsubscribe or change delivery options go to: > >> >>>>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>> > >> >>>> > >> >>>> _______________________________________ > >> >>>> http://www.okiebenz.com > >> >>>> For new and used parts go to www.okiebenz.com > >> >>>> To search list archives http://www.okiebenz.com/archive/ > >> >>>> > >> >>>> To Unsubscribe or change delivery options go to: > >> >>>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>>> > >> >>> _______________________________________ > >> >>> http://www.okiebenz.com > >> >>> For new and used parts go to www.okiebenz.com > >> >>> To search list archives http://www.okiebenz.com/archive/ > >> >>> > >> >>> To Unsubscribe or change delivery options go to: > >> >>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> >>> > >> >> > >> >> _______________________________________ > >> >> http://www.okiebenz.com > >> >> For new and used parts go to www.okiebenz.com > >> >> To search list archives http://www.okiebenz.com/archive/ > >> >> > >> >> To Unsubscribe or change delivery options go to: > >> >> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> > > >> > > >> > _______________________________________ > >> > http://www.okiebenz.com > >> > For new and used parts go to www.okiebenz.com > >> > To search list archives http://www.okiebenz.com/archive/ > >> > > >> > To Unsubscribe or change delivery options go to: > >> > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> > > >> > >> _______________________________________ > >> http://www.okiebenz.com > >> For new and used parts go to www.okiebenz.com > >> To search list archives http://www.okiebenz.com/archive/ > >> > >> To Unsubscribe or change delivery options go to: > >> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> > > _______________________________________ > > http://www.okiebenz.com > > For new and used parts go to www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > > > To Unsubscribe or change delivery options go to: > > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > > > _______________________________________ > http://www.okiebenz.com > For new and used parts go to www.okiebenz.com > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com For new and used parts go to www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
