>
> In my previous job supporting MSSQL at hospitals all across North America,
> Europe and Australia, Critical Incident support from M$, ranged from 36
> hours to 4 days for a resolution. Often we solved it ourselves long before
> we had an answer from M$... Sad really... MySQL support is far superior, but
> to pointy heads, if they don't pay a lot of money for something, it can't be
> good. Maybe MySQL needs to charge support fees comparable to M$ and Oracle
> to make these pinheads happier. Have a special support contract, don't offer
> anything different, just call it something "Corporate" sounding and charge
> 10 times as much...
Then buy extended login support. You get truely excellent service (often
replies from Monty himself), and the pointy-hairs should be happy at being able
to spend money.
Also, you're encouraging support for a good product.
Paul Wilson
iiNet Ltd
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