Perhaps I wasn't clear enough... MSSQL is a reference to Microsoft SQL
Server, NOT MySQL. MySQL support is far superior to M$'s offerings... And
I've only had experience with free MySQL support as compared to Pay Per
Incident M$ Support... I'm sure the paid MySQL support is an order of
magnitude better than M$.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 16, 2001 4:29 PM
To: [EMAIL PROTECTED]
Subject: Re: Downsides of MySQL?
>
> In my previous job supporting MSSQL at hospitals all across North America,
> Europe and Australia, Critical Incident support from M$, ranged from 36
> hours to 4 days for a resolution. Often we solved it ourselves long before
> we had an answer from M$... Sad really... MySQL support is far superior,
but
> to pointy heads, if they don't pay a lot of money for something, it can't
be
> good. Maybe MySQL needs to charge support fees comparable to M$ and Oracle
> to make these pinheads happier. Have a special support contract, don't
offer
> anything different, just call it something "Corporate" sounding and charge
> 10 times as much...
Then buy extended login support. You get truely excellent service (often
replies from Monty himself), and the pointy-hairs should be happy at being
able
to spend money.
Also, you're encouraging support for a good product.
Paul Wilson
iiNet Ltd
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