On Mar 20, 2008, at 8:44 PM, Cat Okita wrote: > On Thu, 20 Mar 2008, Michael Smith wrote: >> I think we're saying the same thing; I'm advising we expand the FAQ >> to >> include off-NANOG resources that will be helpful to the new folks, >> rather than having 50 people refer someone to the same outside >> resource. I'd much prefer that to the repetitive Descartian "who/ >> what >> are we" debates that arise every time we someone asks a simple >> question about how to configure their device. > > Do you mean something like the existing section about other places to > try asking questions? > Yep. Perhaps a tacit agreement amongst us to refer new folks, in a polite way, to that resource when it's apparent that is where they need to be. And then we agree to update that resource so that's it's current and helpful.
> I believe that we've misplaced the "I'm an end-user customer, and $foo > isn't working" section - but that boiled down to "Call your ISP, not > us". > Which is ironic given that, in many cases, $isp is us. :-) Mike _______________________________________________ Nanog-futures mailing list [email protected] http://mailman.nanog.org/mailman/listinfo/nanog-futures
