On Friday 24 Jan 2003 6:02 pm, Margot wrote: > I can't surf, send or receive email, or access newsgroups. I've set up my > account details in all the applications I can find - Kmail etc. - and I > don't mind which I use for the moment... will probably develop a preference > over time, but for now would be happy with anything I can get to work! > > I have followed "et"s suggestion - found "gateway" in kppp and changed it > to 0.0.0.0, but still no luck. > I don't remember gateway in kppp - but that would be because I was not connecting over a lan. You don't need gateway for a single modem connection. If this is a cable adsl connection that may be different - I don't know.
> I have also added the DNS server IP addresses as instructed by Derek. > > Still getting the same error message "host eurobell unknown". Unless > Mandrake/Linux follows the Microsoft tradition of generating error messages > that are completely unrelated to the actual problem, I assume the problem > is something to do with "host" - but what? This and your related comment on the original post seem to me to point to the dns problem. I presume that your 'host eurobell unknown' comes when you put their url into a browser? If so, then it means that either you have spelled it wrong - unlikely - or that you are not connecting to a dns server to resolve it. Your isp will assign you a number, but unless you have told your setup the primary (and secondary if you know it) dns lookup address for your isp it cannot find the numerical address that it needs to translate a url. Does that make sense to you? It should sort out the web browsing. > > Would be grateful for any further suggestions. > > Margot > > Text of original message from 22/1/03: > > I'm a very newbie running Mandrake 9 and I can't get it to connect to the > internet. > > My ISP is eurobell. I've set up the connection in MCC, and that bit seems > to work OK - it dials, verifies my username and password, and is clocking > up a penny a minute for the connection when I test it - but I can't get any > further than that. > > I've tried setting up my details (username, password, server names as > supplied by eurobell), but when I use the various applications to try to > access www, usenet, email accounts I just get error messages - message > wording varies depending on the application, but amounting to "host > eurobell unknown". > For email, the usual problem is the login. ISPs have different ideas about how you need to give the username (tiscali, for instance, require the whole [EMAIL PROTECTED], but most just require abc). Don't forget that it is case sensitive, as is your password. Another stumbling block is the authentication protocal. Eurobell should have told you whether it uses, for instance, chap or pap. Get the wrong one and you will get no further. > I've checked the documentation on the machine and printed out several trees > worth, but still can't crack this. The only documentation I found that > seems relevant told me that the host name should be in the /etc/hosts file. > This is what my /etc/hosts file contains: > > 127.0.0.1 localhost.localdomain localhost > 192.168.0.50 home > > No mention of eurobell in the file. Should I add something here and, if so, > what? > > I've been reading this list for a couple of weeks and picked up some useful > tips, but nobody seems to have exactly the same problem as me. Luckily I > still have the old Win 98 machine running so I can access the mailing list > - but it is annoying to have to unplug the modem and keep moving it from > one machine to the other as they are in different rooms! > This is a big plus. If you go into the windows setup and go through the properties screen for tcp/ip noting down every setting that's there it should help. Post the settings here if you need any clarification. > I tried eurobell's tech support, but their first question was "which > version of Windows do you have?" and the conversation went downhill from > there..... It's absolutely ludicrous. They probably can't talk you through as easily as in windows, because they can't see the screen layout, but the questions and answers are exactly the same whether it is windows or linux. Sorry I can't be too specific, as I don't know your setup, but I hope this has given you a few pointers. Come back with the windows settings if you need to. Anne -- Registered Linux User No.293302
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