Interestingly, this case is the one always brought up when the subject of lawsuits (in the U.S.) raises its head, and the facts of this case are more interesting than just the anecdotal mention would suggest.
Why the corporation was found to be culpable was because their coffee was served too hot. Why it was served so hot is the interesting part. More cups of coffee can be brewed from a pound of ground when the water is set to 180 degrees (F) than when set to 140 deg (F). Managers of the restaurant franchises actually complained that the coffee was being brewed too hot, because the cups would soften when the coffee was poured, and they were worried that their employees were being exposed to an unsafe condition. Documents showed that letters had been exchanged between local managers and upper management, and essentially, the upper managers had vetoed lowering the brew temps of the coffeee because it would effect the "bottom line" -- profits on the sale of coffee would be lower. When the customer was severely burned (badly enough to require skin grafts) and subsequently sued, the documents were "discovered", and the jury found the upper management was at fault because they knew, and in fact had been warned on numerous occasions, that the restaurant's policy of brewing coffee at 180 degrees (F) was creating an unsafe condition. On Saturday 19 July 2003 09:00 pm, Keith wrote: > In most Western countries, much of the wealth of middle class people is > transferred to lawyers via the likes of lawsuits against a restaurant for > serving hot coffee (spilled WHILE driving)
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