Hello Anne,

Monday, September 22, 2003, 12:31:31 AM, you wrote:

AAW> Don't want to rain on your parade, rikona, but 'natural language'
AW> searches never seemed to give me answers either.

It is VERY likely that your "natural language" search was nothing at
all like what I am proposing. Just because you can type in a regular
sentence into a search engine means almost nothing. It may only remove
the 'noise' words and look for others, perhaps even with an 'and'
between them. Yech.

For starters, I am talking about a help system that uses a thesaurus
to translate between the 'natural language' words and the 'jargon'
used in the docs. The system also understands 'help' ideas such as
'how do I' etc. Other ideas are also used, such as clustering. It is
not just a simple search.

Also note that almost all inquiries here need more info in addition to
the original question. The system must be interactive to be really
useful. After the first request, the system then makes a request for
more info, just as happens on this list. Based on this improved
'understanding' of the problem, solutions are then offered. If need
be, these can be further refined.

AW> Back again, I think, to the fact that no search can give an answer
AW> that isn't in  the docs,

It may be in the docs, but not in a form that is readily accessible by
a simple search.

AW> the docs are written by those who didn't need to ask

True. :-)

-- 

 rikona                            mailto:[EMAIL PROTECTED]


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