We're a small organization, and I purchase all toner & ink. It's really no big deal here as I don't get many cold calls from toner venders, but I usually do take the time to explain that we're very happy with our current vendor and no intention of changing at this time. While we're on the subject of cold calls, I do have a technique for getting rid of cold callers. I admit that I used to be a salesman and I understand that they need to make a lot of calls to get a sale. I suggest that they might want to not waste their time on me but move on and make some other calls. That seems to cut off the really agressive types, and placates the less agressive types. It never takes more than a minute or so, probably less time than reading and responding to a listserv, if you catch my drift. As to calls that wind up in my voicemail, I listen for about 5 seconds and decide to just erase if I'm not interested, which is most of the time.
Murray ________________________________ From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:06 PM To: NT System Admin Issues Subject: Ink & toner "cold callers" I'm assuming most of you are like me and in charge of the "consumables" for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink & toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my "users" J) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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