+1 on the Red Hat. Ticket had been open with RH for _months_ with reports of 'unable to replicate' type responses, in other words, playing 'tech support tennis' passing the ball back and forth over the net just to get it out of their side of the court w/o any real effort to resolve, before it landed in my court. Well, not really in my court but peripherally affecting stuff I was responsible for. After that problem was solved in less than a week because I had recalled hearing of similar issue on FBSD mailing list, dug back through the archives, confirmed problem with FBSD driver maintainer, pulled FBSD driver code down from CVS, patched one of the problem Linux boxes to confirm solution, and then waited around a few days whilst upstream approval before the solution was subsequently deployed to hundreds of RH boxes in the farm. I don't know what happened on the RH support side after that, as I was HP-UX admin at the time and not responsible for the Linux servers. So yeah, I will take an experienced, resourceful inhouse sysadmin over 3rd party support. Of course this presumes that your enterprise is of sufficient size for this to be an option, but were talking enterprise support here, so that is pretty much a given.
No experience with Sun, so cannot comment. -- This message posted from opensolaris.org _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
