In my last few days' experience I can categorically say they don't care at all - at least the Customer Service department don't. The technical support people are much better, particularly the Dutch division if you're lucky enough to get directed to them.
My experience this week: My G4 Powerbook optical drive has packed up for a second time. I bought the Applecare extended warranty last year, so took it to Honeylight Computers (also digging the depths in customer relations) for a warranty repair. Seven days later I phoned Honeylight to chase the repair, and to cut a long story short, was told that the Apple ordering system was down and therefore they couldn't order the part. After a day of no help whatsoever from either Apple or HLC it transpired that Apple were blaming HL for not telling me that their ordering system had been out of action for 2 weeks with no fix date in sight. This news was delivered to me by possibly the least helpful CS person I have ever spoken to, and when I relayed this info to HLC they spoke to Apple and phoned me back to say that I was lying and that Apple hadn't said that about them, and that the fault was with their 'good friends' at Apple. Deep breaths were needed at this stage. After a day on the phone it was a tech support manager who delved further to find that my Applecare warranty was 'on hold' since I bought it before Xmas as Apple hadn't quite managed to transfer info when their systems had changed. I had to fax a copy of my bank statement to prove that I'd paid for it. I'm still waiting for the laptop to be collected for the second attempt at fixing it. No apology at any stage from Apple. Such a shame that such pretty machines are let down by dreadful customer 'service'. Apologies list-mum if this is straying off topic. Jo =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
