Re: [otrs] emails with large attachments takes very long
hi michiel, thanks a lot for your answer. so, i did the comparison. everything excepting sending an email is pretty fast (about 2-5s für 10MB). sending an email with 10MB as an attachment takes about 3 minutes. at this point you will say, that there is a problem with the mailserver... but i am not sure. if i really had a problem with the mail server, then i would experiencing exactly the same behaviour with unsing an email client... but the email client sends also pretty fast and so i would say that this is not the bottleneck. what about perl? if i understand otrs code well, there is a transformation into base64 and during the 3 minutes trying to send the email, i recognize a very high load of the server cpu (100% on one core). don't you think that there is another problem that is maybe placed into the transformation into base64 or maybe something directly with perl... thanks again for your help. regards, patrick. -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Michiel Beijen Gesendet: Mittwoch, 7. April 2010 14:04 An: User questions and discussions about OTRS. Betreff: Re: [otrs] emails with large attachments takes very long Hi Patrick, An obvious question would be: is the mail server the component here causing the trouble? If adding the attachment to a note takes as much time as adding it to an email, it is caused by OTRS. Otherwise, your mail server is the bottleneck here. ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess wrote: > hi, > > > > first my setup: > > > > otrs 2.4.7 > > win 2003 > > mssql 2008 > > perl 5.10 > > apache 2.2.10 > > mod_perl 2.0.4/dev > > > > we are experiencing that sending emails with large attachments (> 5MB) > through otrs takes very long. i am talking about 2 minutes or even more... 4 > minutes when the attachment ist about 10MB. i tried to change the storage > placement from DB to FS, but it didn’t change anything. unfortunately i > don’t get any more specific informations in the log files. > > > > does anyone have some similar issues or maybe someone of you guys has a > solution to this problem ? > > > > thanks for your help. > > > > regards, > > patrick. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] emails with large attachments takes very long
Additionally, it would not be better to send a link to a file somewhere ? ;) On Wed, Apr 7, 2010 at 2:04 PM, Michiel Beijen wrote: > Hi Patrick, > > An obvious question would be: is the mail server the component here > causing the trouble? > If adding the attachment to a note takes as much time as adding it to > an email, it is caused by OTRS. Otherwise, your mail server is the > bottleneck here. > > ((enjoy)) > - > Michiel Beijen > R&D > > Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > > > On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess > wrote: > > hi, > > > > > > > > first my setup: > > > > > > > > otrs 2.4.7 > > > > win 2003 > > > > mssql 2008 > > > > perl 5.10 > > > > apache 2.2.10 > > > > mod_perl 2.0.4/dev > > > > > > > > we are experiencing that sending emails with large attachments (> 5MB) > > through otrs takes very long. i am talking about 2 minutes or even > more... 4 > > minutes when the attachment ist about 10MB. i tried to change the storage > > placement from DB to FS, but it didn’t change anything. unfortunately i > > don’t get any more specific informations in the log files. > > > > > > > > does anyone have some similar issues or maybe someone of you guys has a > > solution to this problem ? > > > > > > > > thanks for your help. > > > > > > > > regards, > > > > patrick. > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] emails with large attachments takes very long
Hi Patrick, An obvious question would be: is the mail server the component here causing the trouble? If adding the attachment to a note takes as much time as adding it to an email, it is caused by OTRS. Otherwise, your mail server is the bottleneck here. ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess wrote: > hi, > > > > first my setup: > > > > otrs 2.4.7 > > win 2003 > > mssql 2008 > > perl 5.10 > > apache 2.2.10 > > mod_perl 2.0.4/dev > > > > we are experiencing that sending emails with large attachments (> 5MB) > through otrs takes very long. i am talking about 2 minutes or even more... 4 > minutes when the attachment ist about 10MB. i tried to change the storage > placement from DB to FS, but it didn’t change anything. unfortunately i > don’t get any more specific informations in the log files. > > > > does anyone have some similar issues or maybe someone of you guys has a > solution to this problem ? > > > > thanks for your help. > > > > regards, > > patrick. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] emails with large attachments takes very long
hi, first my setup: otrs 2.4.7 win 2003 mssql 2008 perl 5.10 apache 2.2.10 mod_perl 2.0.4/dev we are experiencing that sending emails with large attachments (> 5MB) through otrs takes very long. i am talking about 2 minutes or even more... 4 minutes when the attachment ist about 10MB. i tried to change the storage placement from DB to FS, but it didn't change anything. unfortunately i don't get any more specific informations in the log files. does anyone have some similar issues or maybe someone of you guys has a solution to this problem ? thanks for your help. regards, patrick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Emails via IMAP is fetched by server but never gets insertedto SQL(OTRS)
Found the problem. I had changed the priority names. Eg. Priority: 3 normal -> 3 medium When I changed it back from "3 medium" to "3 normal" it problem was solved and emails was inserted into SQL again. The setting can be adjusted at OTRS -> Admin -> System->Priority I found this by looking at the log files under: C:\Program Files\OTRS\OTRS\var\log\otrs.log [Wed Jun 3 12:56:01 2009][Error][Kernel::System::Ticket::TicketCreate][422] No PriorityID (invalid Priority Name?)! ) Best regards Daniel Tangen Fra: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Sendt: 3. juni 2009 10:17 Til: otrs@otrs.org Emne: [otrs] Emails via IMAP is fetched by server but never gets insertedto SQL(OTRS) Hi, I have installed OTRS successfully and setup an IMAP account towards an Exchange 2003 server. This worked fine for a while but then stopped working. The IMAP service is running on the Exchange server. I've installed wireshark (network analyzer) to see that the email is fetched via IMAP protocol into the server when the cronw is running. I can see that it finds the new email, fetches it, deletes it from the Exchange server, but it never gets inserted into the SQL database. Anyone have any idea where I can search for the error? Server: Windows 2003 Server SP2 OTRS v. 2.3.4 CronW (for fetching emails) (uses crontab.txt) Best regards Daniel Tangen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Emails via IMAP is fetched by server but never gets inserted to SQL(OTRS)
Hi, I have installed OTRS successfully and setup an IMAP account towards an Exchange 2003 server. This worked fine for a while but then stopped working. The IMAP service is running on the Exchange server. I've installed wireshark (network analyzer) to see that the email is fetched via IMAP protocol into the server when the cronw is running. I can see that it finds the new email, fetches it, deletes it from the Exchange server, but it never gets inserted into the SQL database. Anyone have any idea where I can search for the error? Server: Windows 2003 Server SP2 OTRS v. 2.3.4 CronW (for fetching emails) (uses crontab.txt) Best regards Daniel Tangen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] http address in OTRS emails
Open SysConfig in the admin Area Got to Framework -> Core Edit FQDN: Full qualified domain name of your system. Insert the FQDN of your server. Gabriele - Original Message - From: Andrew Meyer To: otrs@otrs.org Sent: Monday, August 27, 2007 5:45 PM Subject: [otrs] http address in OTRS emails Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] http address in OTRS emails
Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] eMails with wide characters blocking mailbox
Hello, I got an OTRS installation on a Redhat ES Linux 4 box. This OTRS fetches mails from our Exchange 2003 server. Sometimes there are mails with special characters in the subject header. The OTRS PostMasterPOP3.pl will fail on these mails and thus no tickets will be fetched until this blocking mail is removed manually from the Mailbox. The problem seems to be in one of the Perl-Modules OTRS is using. This is the error message I get when running the PostMasterPOP3.pl from the command line: Message 3/17 ([EMAIL PROTECTED]) Wide character in syswrite at /usr/lib/perl5/5.8.5/Net/Cmd.pm line 436. Is there a way to fix this problem? Thanks and kind regards --- Falko Zurell Head of Application Management /i-d media AG Ohlauer Straße 43 D-10999 Berlin Tel +49 (0)30 - 2 59 47 - 357 Fax +49 (0)30 - 2 59 47 - 471 www.idmedia.com ___ Board: Regine Haschka-Helmer (CEO), Franz Klose (CFO) Chairman of the Supervisory Board: Christian A. Hufnagl Headquarters: Berlin, Place of Jurisdiction: Berlin HRB 76342 UST-Id. DE812698340 ___ This message may contain confidential information and must not be copied, disclosed or used by anybody other than the intended recipient. If you have received this message in error, please notify us immediately by reply e-mail and delete all records of the message from your computer. The views represented in this message are solely those of the author. Neither the author nor I-D Media AG accepts any liability for the contents of this message. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Emails from Agent appear as from Customer in 2.1.2
Wes Plate schrieb: For some of our tickets we generate information in another database that is emailed to the customer, and our OTRS system is CCed. In the past (1.3) these emails appeared in OTRS as agent messages, but now in 2.1.2 these appear as customer emails and generate follow-up notices. Can I change this behavior? Use the Postmaster Filter. There, first you have to recognize when a mail comes from your other DB which CC's to OTRS. Then set e.g. * X-OTRS-SenderType to agent or system or a self-defined value (which must be added in DB-table article_sender_type * X-OTRS-ArticleType to e.g. note or a self defined article-type (e.g. db-note) which must be added to DB-table article_type Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Emails from Agent appear as from Customer in 2.1.2
For some of our tickets we generate information in another database that is emailed to the customer, and our OTRS system is CCed. In the past (1.3) these emails appeared in OTRS as agent messages, but now in 2.1.2 these appear as customer emails and generate follow-up notices. Can I change this behavior? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Emails to remain in the inbox
Is it possible to retain all the emails that are send to inbox that the otrs reads. I want the cron to read the emails and send a copy of the email to to otrs. At the moment it seems as if it flushes the emails from the inbox to the otrs Please advise Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self->{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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=> http://www.otrs.de/
[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self->{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
RE: [otrs] No Sent Date and Time in OTRS Emails and notification
Asim, Do you mean “Sent:None” in the email header you receive or do you mean that OTRS is not sending the reply notification? Art Powell Diamond IT Services 1-512-517-6472 [EMAIL PROTECTED] For support email [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Asim Ansari Sent: Thursday, September 15, 2005 4:49 PM To: otrs@otrs.org Subject: [otrs] No Sent Date and Time in OTRS Emails and notification Hi, I see “Sent: None” in email (Ms Outlook 2003) replies/notifications sent by OTRS (1.3.2) running on RHEL 3 AS, I have tried sending this email from my two different email servers (qmail and VPOP) but both have the same results. I am sure there is some thing wrong with OTRS, email servers are working perfectly. Please help. Asim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] No Sent Date and Time in OTRS Emails and notification
Hi, I see “Sent: None” in email (Ms Outlook 2003) replies/notifications sent by OTRS (1.3.2) running on RHEL 3 AS, I have tried sending this email from my two different email servers (qmail and VPOP) but both have the same results. I am sure there is some thing wrong with OTRS, email servers are working perfectly. Please help. Asim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Emails Importing
Hello, I have message history for several years in my e-mail client. And I want to import these emails into OTRS system. Is there way to do that? Requirements: 1) Ticket create date should be taken from original message (not current date). 2) All tickets from/to same email address should be combined into one ticket. 3) All imported tickets should be "Closed". Thank you. -- Thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Emails
RTFM :-))
Copied from the manual:
-
OTRS has many config options. There are two config files. Kernel/Config.pm and
Kernel/Config/Defaults.pm.
Kernel/Config/Defaults.pm is the default config file which should not be
changed. You will find all possible config options in this file. Is quite
simple to read.
Kernel/Config.pm.dist is the example file for Kernel/Config.pm (custom config
file) which must be copied (cp Kernel/Config.pm.dist Kernel/Config.pm).
How it works! The Kernel/Config/Defaults.pm (default config settings) is loaded
at first, then the Kernel/Config.pm (custom config file). So if you want to
change the default config settings, copy (copy and paste) the needed options
from Kernel/Config/Defaults.pm into Kernel/Config.pm and change the values like
you want.
-
Regards,
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Graeme Brough
Sent: woensdag 8 juni 2005 13:07
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Emails
Hi Richard,
I have often wondered that myself, but never had the time to investigate
further, I suspect it may actually be Default.pm, but that is an absolute guess
with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
> Graeme,
>
> That was a big help - many thanks. Out of interest I only noticed this code
> in the Defaults.pm file and nowhere else. Where does OTRS draw the default
> configuration from if the code doesnt appear in the Config.pm file?
>
> Regards
>
> Richard
>
>
>>From: Graeme Brough <[EMAIL PROTECTED]>
>>Reply-To: "User questions and discussions about OTRS.org"
>>To: "User questions and discussions about OTRS.org"
>>CC: dev@otrs.org
>>Subject: Re: [otrs] Emails
>>Date: Wed, 08 Jun 2005 09:21:05 +0100
>>
>>Hi Richard,
>>
>>To reformat your outgoing OTRS Email, simply add the following to Config.pm
>>:
>>
>>$Self->{ResponseFormat} = '$Data{"Salutation"}
>>
>>$Data{"StdResponse"}
>>
>>$Data{"OrigFrom"} $Text{"wrote"}:
>>$Data{"Body"}
>>
>>$Data{"Signature"}
>>';
>>
>>If you don't want the original message displayed remove :
>>
>>$Data{"OrigFrom"} $Text{"wrote"}:
>>$Data{"Body"}
>>
>>HTH
>>
>>Graeme
>>
>>Richard Hamson wrote:
>>
>>>Guys,
>>>
>>>What I am after is some advice on amending the way email text is setup.
>>>Below is an example from an email from Christian. You can see that the
>>>salutation 'Hi Owen' is added and then the new text is added below the
>>>original mail.
>>>
>>>Is it possible to change this so new text is automatically added above
>>
>>the
>>
>>>original mail - or possibly get rid of the original mail text
>>
>>altogether?
>>
>>>Cheers
>>>
>>>Hi Owen,
>>>
>>>On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
>>>
>>>
>>>>>Would you please open a report with the error message on this problem
>>
>>in
>>
>>>>>our bugzilla system on
>>>>
>>>>Done.
>>>>
>>>>
>>>>
>>>>>http://bugs.otrs.org
>>>>>
>>>>>Please include your patch in this report also.
>>>>
>>>>And Done.
>>>
>>>
>>>Thanks a lot!
>>>
>>>_
>>>Want to block unwanted pop-ups? Download the free MSN Toolbar now!
>>>http://toolbar.msn.co.uk/
>>>
>>>___
>>>OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>Archive: http://lists.otrs.org/pipermail/otrs
>>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>Support oder Consulting für Ihr OTRS System?
>>>=> http://www.otrs.de/
>>
>>--
>>~
>>
>>NOTICE: This email message is for the sole use of the intended
>>recipient(s) and may contain confidential and privileged information.
>>Any unauthorized review, use, disclosure or distribution is prohibited.
>>If you are not the intended recipient, please contact the sender by
>>reply email and destroy all copies of the original message.
>>
>>~
Re: Re: [otrs] Emails
Hi!
Yes, thats absolutely right. All default settings come from Defaults.pm
and are overwritten by the settings in Config.pm. In 2.0 the Defaults.pm
is splitted in some more files located under Kernel/Config/Files, but
also the Config.pm is the right place for personal settings.
Regards,
Christian
On Wed, Jun 08, 2005 at 01:22:14PM +0200, [EMAIL PROTECTED] wrote:
> hi,
>
> this works quite simple (afaik)
> at first it reads the defaults.pm and then config and overwrites everthing
> that is found there.
> defaults contains all vars (and will be updated if you update the system,
> so keep your hands off...)
> conffig only the ones that you like to modify.
>
> just .02 euros.
>
> Li
>
> [EMAIL PROTECTED] schrieb am 08.06.2005 13:06:52:
>
> > Hi Richard,
> >
> > I have often wondered that myself, but never had the time to
> > investigate further, I suspect it may actually be Default.pm, but
> > that is an absolute guess with no substance.
> >
> > Perhaps one of our fellow list members may be able to enlighten us.
> >
> > Over to you guys :-)
> >
> > Graeme
> >
> > Richard Hamson wrote:
> > > Graeme,
> > >
> > > That was a big help - many thanks. Out of interest I only noticedthis
> code
> > > in the Defaults.pm file and nowhere else. Where does OTRS draw the
> default
> > > configuration from if the code doesnt appear in the Config.pm file?
> > >
> > > Regards
> > >
> > > Richard
> > >
> > >
> > >>From: Graeme Brough <[EMAIL PROTECTED]>
> > >>Reply-To: "User questions and discussions about OTRS.org"
>
> > >>To: "User questions and discussions about OTRS.org"
> > >>CC: dev@otrs.org
> > >>Subject: Re: [otrs] Emails
> > >>Date: Wed, 08 Jun 2005 09:21:05 +0100
> > >>
> > >>Hi Richard,
> > >>
> > >>To reformat your outgoing OTRS Email, simply add the following to
> Config.pm
> > >>:
> > >>
> > >>$Self->{ResponseFormat} = '$Data{"Salutation"}
> > >>
> > >>$Data{"StdResponse"}
> > >>
> > >>$Data{"OrigFrom"} $Text{"wrote"}:
> > >>$Data{"Body"}
> > >>
> > >>$Data{"Signature"}
> > >>';
> > >>
> > >>If you don't want the original message displayed remove :
> > >>
> > >>$Data{"OrigFrom"} $Text{"wrote"}:
> > >>$Data{"Body"}
> > >>
> > >>HTH
> > >>
> > >>Graeme
> > >>
> > >>Richard Hamson wrote:
> > >>
> > >>>Guys,
> > >>>
> > >>>What I am after is some advice on amending the way email text is
> setup.
> > >>>Below is an example from an email from Christian. You can see that
> the
> > >>>salutation 'Hi Owen' is added and then the new text is added below
> the
> > >>>original mail.
> > >>>
> > >>>Is it possible to change this so new text is automatically added
> above
> > >>
> > >>the
> > >>
> > >>>original mail - or possibly get rid of the original mail text
> > >>
> > >>altogether?
> > >>
> > >>>Cheers
> > >>>
> > >>>Hi Owen,
> > >>>
> > >>>On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
> > >>>
> > >>>
> > >>>>>Would you please open a report with the error message on this
> problem
> > >>
> > >>in
> > >>
> > >>>>>our bugzilla system on
> > >>>>
> > >>>>Done.
> > >>>>
> > >>>>
> > >>>>
> > >>>>>http://bugs.otrs.org
> > >>>>>
> > >>>>>Please include your patch in this report also.
> > >>>>
> > >>>>And Done.
> > >>>
> > >>>
> > >>>Thanks a lot!
> > >>>
> > >>>___
Re: Re: [otrs] Emails
hi,
this works quite simple (afaik)
at first it reads the defaults.pm and
then config and overwrites everthing that is found there.
defaults contains all vars (and will
be updated if you update the system, so keep your hands off...)
conffig only the ones that you like
to modify.
just .02 euros.
Li
[EMAIL PROTECTED] schrieb am 08.06.2005 13:06:52:
> Hi Richard,
>
> I have often wondered that myself, but never had the time to
> investigate further, I suspect it may actually be Default.pm, but
> that is an absolute guess with no substance.
>
> Perhaps one of our fellow list members may be able to enlighten us.
>
> Over to you guys :-)
>
> Graeme
>
> Richard Hamson wrote:
> > Graeme,
> >
> > That was a big help - many thanks. Out of interest I only
noticedthis code
> > in the Defaults.pm file and nowhere else. Where does OTRS
draw the default
> > configuration from if the code doesnt appear in the Config.pm
file?
> >
> > Regards
> >
> > Richard
> >
> >
> >>From: Graeme Brough <[EMAIL PROTECTED]>
> >>Reply-To: "User questions and discussions about OTRS.org"
> >>To: "User questions and discussions about OTRS.org"
> >>CC: dev@otrs.org
> >>Subject: Re: [otrs] Emails
> >>Date: Wed, 08 Jun 2005 09:21:05 +0100
> >>
> >>Hi Richard,
> >>
> >>To reformat your outgoing OTRS Email, simply add the following
to Config.pm
> >>:
> >>
> >>$Self->{ResponseFormat} = '$Data{"Salutation"}
> >>
> >>$Data{"StdResponse"}
> >>
> >>$Data{"OrigFrom"} $Text{"wrote"}:
> >>$Data{"Body"}
> >>
> >>$Data{"Signature"}
> >>';
> >>
> >>If you don't want the original message displayed remove :
> >>
> >>$Data{"OrigFrom"} $Text{"wrote"}:
> >>$Data{"Body"}
> >>
> >>HTH
> >>
> >>Graeme
> >>
> >>Richard Hamson wrote:
> >>
> >>>Guys,
> >>>
> >>>What I am after is some advice on amending the way email
text is setup.
> >>>Below is an example from an email from Christian. You
can see that the
> >>>salutation 'Hi Owen' is added and then the new text is
added below the
> >>>original mail.
> >>>
> >>>Is it possible to change this so new text is automatically
added above
> >>
> >>the
> >>
> >>>original mail - or possibly get rid of the original mail
text
> >>
> >>altogether?
> >>
> >>>Cheers
> >>>
> >>>Hi Owen,
> >>>
> >>>On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
> >>>
> >>>
> >>>>>Would you please open a report with the error
message on this problem
> >>
> >>in
> >>
> >>>>>our bugzilla system on
> >>>>
> >>>>Done.
> >>>>
> >>>>
> >>>>
> >>>>>http://bugs.otrs.org
> >>>>>
> >>>>>Please include your patch in this report also.
> >>>>
> >>>>And Done.
> >>>
> >>>
> >>>Thanks a lot!
> >>>
> >>>_
> >>>Want to block unwanted pop-ups? Download the free MSN
Toolbar now!
> >>>http://toolbar.msn.co.uk/
> >>>
> >>>___
> >>>OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>>Archive: http://lists.otrs.org/pipermail/otrs
> >>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>>Support oder Consulting für Ihr OTRS System?
> >>>=> http://www.otrs.de/
> >>
> >>--
> >>~
> >>
> >>NOTICE: This email message is for the sole use of the intended
> >>recipient(s) and may contain confidential and privileged information.
> >>Any unauthorized review, use, disclosure or distribution is
prohibited.
> >>If you are not the intended recipient, please contact the
sender by
> >>reply email and destroy all copies of the original message.
> >>
> >>~
> >>
> >>___
Re: [otrs] Emails
Hi Richard,
I have often wondered that myself, but never had the time to investigate
further, I suspect it may actually be Default.pm, but that is an absolute guess
with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
> Graeme,
>
> That was a big help - many thanks. Out of interest I only noticed this code
> in the Defaults.pm file and nowhere else. Where does OTRS draw the default
> configuration from if the code doesnt appear in the Config.pm file?
>
> Regards
>
> Richard
>
>
>>From: Graeme Brough <[EMAIL PROTECTED]>
>>Reply-To: "User questions and discussions about OTRS.org"
>>To: "User questions and discussions about OTRS.org"
>>CC: dev@otrs.org
>>Subject: Re: [otrs] Emails
>>Date: Wed, 08 Jun 2005 09:21:05 +0100
>>
>>Hi Richard,
>>
>>To reformat your outgoing OTRS Email, simply add the following to Config.pm
>>:
>>
>>$Self->{ResponseFormat} = '$Data{"Salutation"}
>>
>>$Data{"StdResponse"}
>>
>>$Data{"OrigFrom"} $Text{"wrote"}:
>>$Data{"Body"}
>>
>>$Data{"Signature"}
>>';
>>
>>If you don't want the original message displayed remove :
>>
>>$Data{"OrigFrom"} $Text{"wrote"}:
>>$Data{"Body"}
>>
>>HTH
>>
>>Graeme
>>
>>Richard Hamson wrote:
>>
>>>Guys,
>>>
>>>What I am after is some advice on amending the way email text is setup.
>>>Below is an example from an email from Christian. You can see that the
>>>salutation 'Hi Owen' is added and then the new text is added below the
>>>original mail.
>>>
>>>Is it possible to change this so new text is automatically added above
>>
>>the
>>
>>>original mail - or possibly get rid of the original mail text
>>
>>altogether?
>>
>>>Cheers
>>>
>>>Hi Owen,
>>>
>>>On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
>>>
>>>
>>>>>Would you please open a report with the error message on this problem
>>
>>in
>>
>>>>>our bugzilla system on
>>>>
>>>>Done.
>>>>
>>>>
>>>>
>>>>>http://bugs.otrs.org
>>>>>
>>>>>Please include your patch in this report also.
>>>>
>>>>And Done.
>>>
>>>
>>>Thanks a lot!
>>>
>>>_
>>>Want to block unwanted pop-ups? Download the free MSN Toolbar now!
>>>http://toolbar.msn.co.uk/
>>>
>>>___
>>>OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>Archive: http://lists.otrs.org/pipermail/otrs
>>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>Support oder Consulting für Ihr OTRS System?
>>>=> http://www.otrs.de/
>>
>>--
>>~
>>
>>NOTICE: This email message is for the sole use of the intended
>>recipient(s) and may contain confidential and privileged information.
>>Any unauthorized review, use, disclosure or distribution is prohibited.
>>If you are not the intended recipient, please contact the sender by
>>reply email and destroy all copies of the original message.
>>
>>~
>>
>>___
>>OTRS mailing list: otrs - Webpage: http://otrs.org/
>>Archive: http://lists.otrs.org/pipermail/otrs
>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>Support oder Consulting für Ihr OTRS System?
>>=> http://www.otrs.de/
>
> a
>
> _
> Winks & nudges are here - download MSN Messenger 7.0 today!
> http://messenger.msn.co.uk
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
--
~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Re: [otrs] Emails
Graeme,
That was a big help - many thanks. Out of interest I only noticed this code
in the Defaults.pm file and nowhere else. Where does OTRS draw the default
configuration from if the code doesnt appear in the Config.pm file?
Regards
Richard
From: Graeme Brough <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm
:
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
If you don't want the original message displayed remove :
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
HTH
Graeme
Richard Hamson wrote:
> Guys,
>
> What I am after is some advice on amending the way email text is setup.
> Below is an example from an email from Christian. You can see that the
> salutation 'Hi Owen' is added and then the new text is added below the
> original mail.
>
> Is it possible to change this so new text is automatically added above
the
> original mail - or possibly get rid of the original mail text
altogether?
>
> Cheers
>
> Hi Owen,
>
> On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
>
>>>Would you please open a report with the error message on this problem
in
>>>our bugzilla system on
>>
>>Done.
>>
>>
>>>http://bugs.otrs.org
>>>
>>>Please include your patch in this report also.
>>
>>And Done.
>
>
> Thanks a lot!
>
> _
> Want to block unwanted pop-ups? Download the free MSN Toolbar now!
> http://toolbar.msn.co.uk/
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
--
~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
a
_
Winks & nudges are here - download MSN Messenger 7.0 today!
http://messenger.msn.co.uk
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Re: [otrs] Emails
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm :
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
If you don't want the original message displayed remove :
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
HTH
Graeme
Richard Hamson wrote:
> Guys,
>
> What I am after is some advice on amending the way email text is setup.
> Below is an example from an email from Christian. You can see that the
> salutation 'Hi Owen' is added and then the new text is added below the
> original mail.
>
> Is it possible to change this so new text is automatically added above the
> original mail - or possibly get rid of the original mail text altogether?
>
> Cheers
>
> Hi Owen,
>
> On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
>
>>>Would you please open a report with the error message on this problem in
>>>our bugzilla system on
>>
>>Done.
>>
>>
>>>http://bugs.otrs.org
>>>
>>>Please include your patch in this report also.
>>
>>And Done.
>
>
> Thanks a lot!
>
> _
> Want to block unwanted pop-ups? Download the free MSN Toolbar now!
> http://toolbar.msn.co.uk/
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
--
~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
[otrs] Emails
Guys, What I am after is some advice on amending the way email text is setup. Below is an example from an email from Christian. You can see that the salutation 'Hi Owen' is added and then the new text is added below the original mail. Is it possible to change this so new text is automatically added above the original mail - or possibly get rid of the original mail text altogether? Cheers Hi Owen, On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote: Would you please open a report with the error message on this problem in our bugzilla system on Done. http://bugs.otrs.org Please include your patch in this report also. And Done. Thanks a lot! _ Want to block unwanted pop-ups? Download the free MSN Toolbar now! http://toolbar.msn.co.uk/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] emails are showing up again
Hi ,
problem solved :-)
After replacing the Article.pm and changing the permission on the problem
directories mails are being processed correctly.
Thankx a lot
Regards,
tripal
- Original Message -
From: "Christoph Kaulich" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, September 17, 2002 12:55 PM
Subject: Re: [otrs] emails are showing up again
> Hello,
>
> this is the old umaks problem.
>
> Update Kernel::System::Article like said in
>
> http://lists.otrs.org/pipermail/otrs/2002-August/000170.html
>
> The the umask is correct, and the write permissions are set. Check the
> directories after that, and all your mails can be processed correctly.
>
> Christoph
>
>
> tripal jadeja schrieb:
> > Hi ,
> > I have tried the solution given by martin but the problem is still there
.
> > I have some more details to show .
> > The following is the out put from the procmail log when first mail from
the
> > customer arrives to the otrs.
> >
> > procmail: [893] Tue Sep 17 11:42:03 2002
> > procmail: No match on ! ^From.*@domain.com
> > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock"
> > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09"
> > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09"
> > procmail: Acquiring kernel-lock
> > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock"
> > procmail: Couldn't determine implicit lockfile from
> > "/opt/OpenTRS/bin/PostMaster.pl"
> > procmail: Locking ".lock"
> > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl"
> > mkdir /opt/OpenTRS/var/article/2002/09/17/433: Permission denied at
> > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157
> > procmail: [893] Tue Sep 17 11:42:04 2002
> > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl"
> > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl"
> > procmail: Unlocking ".lock"
> > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/1"
> > procmail: Opening "/opt/OpenTRS/var/spool/1"
> > procmail: Acquiring kernel-lock
> >>From [EMAIL PROTECTED] Tue Sep 17 11:42:03 2002
> > Subject: problem
> > Folder: /opt/OpenTRS/var/spool/1
> > 2546
> > procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/1
> >
> > NOW I am executing otrs cleanup as follows than the message comes up
again
> > .
> >
> > # sudo -u otrs /etc/rc.d/otrs cleanup
> > Checking otrs spool dir...
> >Starting otrs PostMaster... (/opt/OpenTRS/var/spool/1)
> >Starting otrs PostMaster... (/opt/OpenTRS/var/spool/2)
> >Starting otrs PostMaster... (/opt/OpenTRS/var/spool/3) done.
> >
> > The following messages are reported in /var/log/messages
> >
> > Sep 17 12:09:16 satan OpenTRS-PM[1343]:
> > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle
> > (PostMaster.pl) started...
> > Sep 17 12:09:16 satan OpenTRS-PM[1348]:
> > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle
> > (PostMaster.pl) started...
> > Sep 17 12:09:17 satan OpenTRS-PM[1353]:
> > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle
> > (PostMaster.pl) started...
> >
> >
> > Now I am executing the same command with root priviledge
> >
> > # /etc/rc.d/otrs cleanup
> >
> > The following messages are reported in /var/log/messages
> >
> > Sep 17 12:11:04 satan OpenTRS-PM[1392]:
> > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle
> > (PostMaster.pl) started...
> > Sep 17 12:11:04 satan OpenTRS-PM[1392]:
> > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket
> > [1010158] created (TicketID=157, ArticleID=447).
> > Sep 17 12:11:04 satan OpenTRS-PM[1392]:
> > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto
reply
> > for Ticket [1010158] ("cust" [EMAIL PROTECTED])
> > Sep 17 12:11:04 satan OpenTRS-PM[1392]:
> > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle
> > (PostMaster.pl) stoped.
> > Sep 17 12:11:05 satan OpenTRS-PM[1399]:
> > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle
> > (PostMaster.pl) started...
> > Sep 17 12:11:05 satan OpenTRS-PM[1399]:
> > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket
> > [1010159] created (TicketID=158, ArticleID=448).
> > Sep 17 12:11:05 satan OpenTRS-PM[1399]:
> > [Debug][Kernel
Re: [otrs] emails are showing up again
g][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > (PostMaster.pl) stoped. > > The following messages are reported in promail log > /opt/OpenTRS/var/log/procmail--log > > procmail: [1064] Tue Sep 17 11:52:03 2002 > procmail: No match on ! "^From.*@icompo.net" > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Acquiring kernel-lock > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Couldn't determine implicit lockfile from > "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Locking ".lock" > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > mkdir /opt/OpenTRS/var/article/2002/09/17/435: Permission denied at > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > procmail: [1064] Tue Sep 17 11:52:04 2002 > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > procmail: Unlocking ".lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/2" > procmail: Opening "/opt/OpenTRS/var/spool/2" > procmail: Acquiring kernel-lock >>From [EMAIL PROTECTED] Tue Sep 17 11:52:03 2002 > Subject: problem > Folder: /opt/OpenTRS/var/spool/2 > 2546 > procmail: Notified comsat: "otrs@0:/opt/OpenTRS/var/spool/2" > procmail: [1148] Tue Sep 17 11:57:04 2002 > procmail: No match on ! "^From.*@icompo.net" > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Acquiring kernel-lock > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Couldn't determine implicit lockfile from > "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Locking ".lock" > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > mkdir /opt/OpenTRS/var/article/2002/09/17/437: Permission denied at > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > procmail: Unlocking ".lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/3" > procmail: Opening "/opt/OpenTRS/var/spool/3" > procmail: Acquiring kernel-lock >>From [EMAIL PROTECTED] Tue Sep 17 11:57:04 2002 > Subject: new problem > Folder: /opt/OpenTRS/var/spool/3 > 2558 > procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/3 > > > When I execute otrs cleanup as root only that time the message comes back > but it does not happen again ,the messages are removed from the spool > folder. > > Thanks for your interest and help Martin . > > regards, > tripal > > - Original Message - > From: "Martin Edenhofer" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 16, 2002 8:16 PM > Subject: Re: [otrs] emails are showing up again > > > >>Hi Tripal, >> >>On Mon, Sep 16, 2002 at 07:35:26PM +0200, tripal jadeja wrote: >> >>>I am new to otrs , just installed it on suse 7.3 with mysql and all >> > required > >>>perl modules. >>>[...] >>>Everything is fine untill here . >>>But when the hourly cron job "/etc/rc.d/otrs cleanup " for user otrs >> > gets > >>>executed the problem starts. >>>After execution of "/etc/rc.d/otrs cleanup >> /dev/null" the the >> > ticket is > >>>getting locked again with a status of new message in that ticket. >>>The message no 1 (reply1) appears back as the next message in that >> > ticket > >>>thread and ticket is again getting status locked >>>The below is the the thread sequence from otrs . >>>[...] >>>and after every hour its adding the same message again to the thread. >>>The problem does not end here , >>>[...] >>>I hope I have make my problem clear :-) , so please somebody help me to >> > get > >>>the cause of this problem . >> >>Ja. :-) It's a file permission problem. >> >>Please try to set the default group of the otrs user to nogroup (GID > > 65534). > >>[/etc/passwd] >>otrs:x:501:100::/opt/OpenTRS/:/bin/fa
Re: [otrs] emails are showing up again
dir /opt/OpenTRS/var/article/2002/09/17/435: Permission denied at /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 procmail: [1064] Tue Sep 17 11:52:04 2002 procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" procmail: Unlocking ".lock" procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/2" procmail: Opening "/opt/OpenTRS/var/spool/2" procmail: Acquiring kernel-lock >From [EMAIL PROTECTED] Tue Sep 17 11:52:03 2002 Subject: problem Folder: /opt/OpenTRS/var/spool/2 2546 procmail: Notified comsat: "otrs@0:/opt/OpenTRS/var/spool/2" procmail: [1148] Tue Sep 17 11:57:04 2002 procmail: No match on ! "^From.*@icompo.net" procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" procmail: Acquiring kernel-lock procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" procmail: Couldn't determine implicit lockfile from "/opt/OpenTRS/bin/PostMaster.pl" procmail: Locking ".lock" procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" mkdir /opt/OpenTRS/var/article/2002/09/17/437: Permission denied at /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" procmail: Unlocking ".lock" procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/3" procmail: Opening "/opt/OpenTRS/var/spool/3" procmail: Acquiring kernel-lock >From [EMAIL PROTECTED] Tue Sep 17 11:57:04 2002 Subject: new problem Folder: /opt/OpenTRS/var/spool/3 2558 procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/3 When I execute otrs cleanup as root only that time the message comes back but it does not happen again ,the messages are removed from the spool folder. Thanks for your interest and help Martin . regards, tripal - Original Message - From: "Martin Edenhofer" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, September 16, 2002 8:16 PM Subject: Re: [otrs] emails are showing up again > Hi Tripal, > > On Mon, Sep 16, 2002 at 07:35:26PM +0200, tripal jadeja wrote: > > I am new to otrs , just installed it on suse 7.3 with mysql and all required > > perl modules. > > [...] > > Everything is fine untill here . > > But when the hourly cron job "/etc/rc.d/otrs cleanup " for user otrs gets > > executed the problem starts. > > After execution of "/etc/rc.d/otrs cleanup >> /dev/null" the the ticket is > > getting locked again with a status of new message in that ticket. > > The message no 1 (reply1) appears back as the next message in that ticket > > thread and ticket is again getting status locked > > The below is the the thread sequence from otrs . > > [...] > > and after every hour its adding the same message again to the thread. > > The problem does not end here , > > [...] > > I hope I have make my problem clear :-) , so please somebody help me to get > > the cause of this problem . > > Ja. :-) It's a file permission problem. > > Please try to set the default group of the otrs user to nogroup (GID 65534). > > [/etc/passwd] > otrs:x:501:100::/opt/OpenTRS/:/bin/false > [...] > > To: > [...] > otrs:x:501:65534::/opt/OpenTRS/:/bin/false > [...] > > Try "/etc/rc.d/otrs cleanup" and all emails should be processed. Then you get no > more follow ups hourly. > > Feedback would be nice. So I can fix (add) this info to the next version. > > Thanks! > > > Tripal Jadeja > > Have a lot of fun. > > Martin > > -- > Martin Edenhofer - - http://martin.edenhofer.de/ > -- > "Security is a process, not a product." - Bruce Schneider > > ___ > OpenTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
