[otrs] Enable ticket generated time in search option

Hi Is there any option to add ticket generated time in the search option. I would like to get the generated time instead of total age of the ticket in the ticket -- Greetings... ___ Bipin Das Spectrum Softtech Solutions, 0484-4082000 ___

[otrs] Unable to Change Ticket State when adding Notes

Sorry, resubmitting because I didn't change the subject when replying. I have searched SysConfig, and I can't seem to find the place to Agents to set the next ticket state when adding a note. There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in Ticket -> Frontend::Agent::

RE: [otrs] Add a field to Customers

I have searched SysConfig, and I can't seem to find the place to Agents to set the next ticket state when adding a note. There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in Ticket -> Frontend::Agent::Ticket::ViewNote, but I don't see the option when I add a note. The only field

RE: [otrs] Add a field to Customers

View the OTRS doc at http://doc.otrs.org/2.1/en/html/ and read through section 9.4.3. It shows you how to: * Add fields into the customer_user table * Include additional field in Customer Self Registration * Include additional field in the default.pm file. It's pretty simple, however there is a

[otrs] Customer Time zone - Customer LDAP source

My apologies if this questions has been answered before, I'm new to the list.   We're using the time zone function with OTRS and it is working well with regards to the agents.  There is a problem however with the users (customers).  Is there any way to set the time zone of a customer when u

Re: [otrs] Notify new owner of ticket?

I know that, but it still does not help me. Under preferences a user can select: New ticket notification, Follow up notification, Ticket lock timeout notification, Move notification. A user can not select Owner Update notification even though under the "Notifications" link in the Admin area th

[otrs] Add a field to Customers

I would like to add a field to the Customer user for the Company they are associated with. Is there a way to do this? Thanks, Alo --- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, A

RE: [otrs] Notify new owner of ticket?

Is there any way to have a user see all tickets regardless of ownership? Right now, if a ticket is owned by another user, then no one else can see it. Thanks, Alo --- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478

Re: [otrs] Notify new owner of ticket?

Terry Dobbs wrote: To elaborate more... The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification. I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intui

Re: [otrs] Change number of lines sent in notifications

On 11/2/06 8:14 AM, "Terry Dobbs" wrote: > In the Admin area click the Notifications link. > > Under the notification you want to edit there should be a line similar to: > > > The 16 is the number of lines, just modify it to your liking That looks easy, thanks! Agents will thank me. -- Wes

Re: [otrs] Notify new owner of ticket?

Yes, but under notifications there is a en:Agent:OwnerUpdate notification. All my agents work from the same queue, I just want them notified when someone actually makes them owner of a ticket. It seems there is a notification for it (en:Agent:OwnerUpdate notification), I just dont know how to

Re: [otrs] Notify new owner of ticket?

Under Admin, then click on "Users" you will see the "New Ticket Notification" setting. This will notify them of any new tickets that arrive in the "Queues" that they are assigned to.Jeff On 11/2/06, Terry Dobbs <[EMAIL PROTECTED]> wrote: I have read it many times, I can access that screen and chang

Re: [otrs] Change number of lines sent in notifications

In the Admin area click the Notifications link. Under the notification you want to edit there should be a line similar to: The 16 is the number of lines, just modify it to your liking - Original Message - From: "Wes Plate" <[EMAIL PROTECTED]> To: "otrs" Sent: Thursday, November 02,

Fw: [otrs] Notify new owner of ticket?

To elaborate more... The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification. I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intuitive and have tweaked S

[otrs] Change number of lines sent in notifications

In OTRS 1.3.x how do I change the number of lines of a customer response sent in the agent notification. Right now it seems to 16 lines (or near that), but we'd like it to be a very large number so we always see the entire message. Where does this get set? I didn't see it in Config.pm -- Wes

Re: [otrs] Notify new owner of ticket?

I have read it many times, I can access that screen and change how the notification looks, but how do I actually assign that notification to be used? - Original Message - From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: T

Re: [otrs] Notify new owner of ticket?

Mamakwa M. Sefiri wrote: I once had the same problem, Queue Management and make customer State Notify to be YES Terry was asking about agent notifications, so I don't think that will help. Nils Breunese. -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]

RE: [otrs] Notify new owner of ticket?

I once had the same problem, Queue Management and make customer State Notify to be YES -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of tick

Re: [otrs] Notify new owner of ticket?

Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Che

[otrs] Notify new owner of ticket?

I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? -- No virus found in thi

[otrs] createing links

Hi, I have hard time with creating links. I want to create a link to url or file, and till now … no luck. Can I create a link to some url or something else then another ticket? And if I can, can you tell me how ?   Peter   ___ OTRS mai

[otrs] riminders

Good day   Is it possible to have reminders on the calendar? I book equipment using the OTRS calendar, so need to get reminders on the bookings.   Thanks Mamakwa     ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

Re: [otrs] Installation on Windows when Apache is already installed

On Tue, Oct 31, 2006 at 03:04:49PM -0500, Gary Feldman wrote: > I've searched the archives, and discovered that this question has been > asked before but never answered: How does one install OTRS if Apache > (and other prerequisites) are already installed? > > There's one note that's a couple o