Re: [otrs] [3.1.3]: PostMasterMailbox error

Hi Marco, On Mon, Apr 16, 2012 at 18:46, Marco Vannini wrote: > you are right, sorry for the big caos (that I usually do :D). The problem > Marco > was that before 3.1.3 postmaster filter was able to land mail in queue > correctly either if there were some "mistake" (upper vs lower case) and th

Re: [otrs] [3.1.3]: PostMasterMailbox error

Hi Mike, you are right, sorry for the big caos (that I usually do :D). The problem was that before 3.1.3 postmaster filter was able to land mail in queue correctly either if there were some "mistake" (upper vs lower case) and the same kind of problem I've found on ticket type assignment where in t

Re: [otrs] [3.1.3]: PostMasterMailbox error

Hi Marco, On Wed, Apr 11, 2012 at 10:57, Marco Vannini wrote: > excuse me for the spam. Shall I open a bug or is "working as aspected" for > you ? I guess I am a little confused, I see a lot of logs, but what is the actual issue you were having here? -- Mike -

Re: [otrs] RV: [Ticket#2012041542022911] OTRS registration andrea....@fsfb.org.co

Are you by any chance trying to log in after completing the web based installer? From the documentation: "Congratulations! Now the installation of OTRS is finished and you should be able to work with the system (see Figure below). To log into the web interface of OTRS, use the address http://loca

Re: [otrs] Tickets beeing duplicated in the queue named "Raw"

Hi Philippe, It would be probably the best to take a look in the OTRS log (which can be in a file or in syslog, depending on your configuration) and check and see what is happening around 00:10 AM. -- Mike On Mon, Apr 16, 2012 at 16:24, Martignier, Philippe wrote: > Hi there, > > > > I have the

Re: [otrs] API call protocol/way to connect to OTRS?

Hi Andy, Yes it is true; OTRS has web services that would allow you to create and update tickets, and also would allow you to authenticate customers and agents against OTRS. See for more information the manual. With 3.1 we have WSDLs available and it would be much easier to actually create tickets

Re: [otrs] RV: [Ticket#2012041542022911] OTRS registration andrea....@fsfb.org.co

What are you trying to login to? OTRS has a demo... http://www.otrs.com/en/products/help-desk/online-demobut other than that you would need to download and install/configure the OTRS system on your own server. Steve On 15 April 2012 22:29, Rey Segura Nubia Andrea wrote: > plase i need my user

[otrs] Tickets beeing duplicated in the queue named "Raw"

Hi there, I have the default queue (one that was created by the installation) named "Raw". This queue is set to "inactive" and no email address is linked to it. What is strange is that I have now 13 tickets in that queue. All these tickets have been created at 00:10 am but on different days. F

Re: [otrs] API call protocol/way to connect to OTRS?

Good morning: ¿If i try to connect in this moment whit de user: andrea@fsfb.org.co and the password: 123 I'll connect to OTRS? My problem is that I need to show this software to my company in the shortest time possible. I'll wait your help Thanks [cid:image001

Re: [otrs] API call protocol/way to connect to OTRS?

Hi Andy. What exactly do you want? Authenticating against OTRS for external content? You could try to establish a SOAP connection. If that fails, you can deny the external content. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun..

Re: [otrs] Authentications Methods: was API call protocol/way to connect to OTRS?

On Mon, 16 Apr 2012 13:53:05 +0200, Andy Wodfer wrote: > Thanks Roy! > > Any comments on how to authenticate users/agents through OTRS? Hi, for authentication on the 'builtin' web interface you can use nearly any db where an Perl DBI driver is available (see http://dbi.perl.org/), LDAP against

Re: [otrs] API call protocol/way to connect to OTRS?

Thanks Roy! Any comments on how to authenticate users/agents through OTRS? Anyone? All the best, Andy On Mon, Apr 16, 2012 at 12:23 PM, Roy Kaldung wrote: > On Mon, 16 Apr 2012 10:12:44 +, wrote: > > Hi, > > > > no problem. http://giyf.com shows several examples when asking for "soap >

Re: [otrs] API call protocol/way to connect to OTRS?

On Mon, 16 Apr 2012 10:12:44 +, wrote: > Hi, > > no problem. http://giyf.com shows several examples when asking for "soap > otrs", e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom > > &ItemID=369 > > Regards >

Re: [otrs] API call protocol/way to connect to OTRS?

Hi, no problem. http://giyf.com shows several examples when asking for "soap otrs", e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom &ItemID=369 Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Vo

Re: [otrs] API call protocol/way to connect to OTRS?

Thanks Jan! I'll forward this to my programmer. :-) Best regards, Andy On Mon, Apr 16, 2012 at 11:04 AM, wrote: > Hi, > > ** ** > > afaik you can connect via SOAP when the iPhone Handle AddOn is installed.* > *** > > ** ** > > Regards > > Jan Dreyer > > IT Administrator / Operation

Re: [otrs] API call protocol/way to connect to OTRS?

Anyone? Sorry for generic or perhaps not very clear question. I'm not a programmer, but my programmer wanted to know this and therefore I try to forward his request. My programmer has made a webapplication that will use the create ticket functionality from outside OTRS and we will also link to ex

Re: [otrs] API call protocol/way to connect to OTRS?

Hi, afaik you can connect via SOAP when the iPhone Handle AddOn is installed. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Montag, 16. April 2012 11:01 An: User questions and dis

Re: [otrs] API call protocol/way to connect to OTRS?

Anyone? Sorry for generic or perhaps not very clear question. I'm not a programmer, but my programmer wanted to know this and therefore I try to forward his request. My programmer has made a webapplication that will use the create ticket functionality from outside OTRS and we will also link to ex

Re: [otrs] No Config option found for view mode ], took Medium instead!

Hello All, Waiting for your help. Please respond.   Thanks and Regards, Amit Sharma   From: Amit Sharma To: OTRS Forum Sent: Monday, 27 February 2012 9:32 AM Subject: No Config option found for view mode ], took Medium instead! Dear All,   Today I have n