Re: importing character 13
** You could create a display only field on the form you're importing to and have workflow take care of 1) the replace function 2) move to the diary field. This will prevent you from having double entries in the diary field. --MichielOn 4/25/06, Aaron Keller [EMAIL PROTECTED] wrote: ** We've been importing .csv files with the 4.5.2 import tool for some time. We could modify the mapping file to include "\r\n" and that would be interpreted as char 13, and char 10. But since we've upgraded the server to 6.0.1, I don't really want to continue using the 4.5.2 import tool. And the 6.0.1 import tool is interpreting "\r\n" as just char 10. Thus the problem. -a From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 25, 2006 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: importing character 13 If I remember correctly I thought it only imported returns when it was importing from a .arx format. I don't remember .csv files ever supporting return characters in the import. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aaron Keller Sent: Tuesday, April 25, 2006 9:13 AM To: arslist@ARSLIST.ORG Subject: importing character 13 ** Has anyone noticed that the import tool changed how it interprets character 13? It used to be (and this is back in the ancient 4.5.2 days) that you could include \r in your import mapping to embed character 13. But now with the 6.0.1 Import Tool, \r seems to be ignored. I have not tested any 5.x Import Tools. Can anyone tell me another way to insert a character 13? At this point I have to use Excel (!) to "build" a field line by line, sticking char 13 and 10 in manually. Aaron Keller ARSystem Applications Developer * Email: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: ARInside
** It's on Matt Reinfeldt's site:http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/Itemid,/gid,29/orderby,dmdatecounter/ascdesc,DESC/ (btw it was the first hit in Google)Regards,MichielOn 4/25/06, T. Dee [EMAIL PROTECTED] wrote:I downloaded ARInside in September 2005.I still have the html files.At the bottom of my documentation it says:MainTop( This page was generated on 2005-09-21 10:33:33 by ARInside v.0.01.6 rc2 )I click on the link by ARInside v. 0.01.6 rc2, but the hyperlink failed. Does anyone know where I can download it?It is amazing.Thanks!___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
JOB: Remedy Senior Developer (UK - just outside of London)
Hello listers, just to bring to your attention that T-Mobile in UK is looking for a senior developer with Remedy experience. For more details please check the web site www.t-mobile.co.uk. The job reference number is 21103 in the Careers section. Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ +44 (0) 1707316447 [EMAIL PROTECTED]
Re: Whatsup -- Remedy
Title: Whatsup --> Remedy ** I have just done an integration from our NMS to Remedy that fires on NMS event generation and raises Remedy tickets for specified events - this could be a serverevent. The integration connects to the NMS event handler and waits for events to be sent to it,then uses the Remedy API to connect with the AR server and create the new entries in the relevant form(s). If you have the Remedy documentation for the API then you can get started in either Java, C, perl etc. There is now a good C++ wrapper call RTL that is available at sourceforge if you're a C programmer and want to be relieved of the nitty gritty of the C API functions, memory handling etc. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick CookSent: 25 April 2006 22:00To: arslist@ARSLIST.ORGSubject: Re: Whatsup -- Remedy** Have you been to any Remedy training? If so, the Remedy API set is the connecting point. Most NMS have documentation on how to integrate with ticketing systems like Remedy. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Tuesday, April 25, 2006 1:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Whatsup -- Remedy ** Can you give me any orientation of were to start... or any manual to look The exactly thing is to submit a ticket when an event occured. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Tuesday, April 25, 2006 2:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Whatsup -- Remedy ** Pretty much any network monitoring software does this. Netcool, Marimba, HP OpenView, etc. The integrations are not that difficult. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Tuesday, April 25, 2006 10:23 AMTo: arslist@ARSLIST.ORGSubject: Whatsup -- Remedy ** Hi, Im use an application for monitoring some servers that calls whatsup. Does anybody knows if exist any integration/automatization that generates a ticket on Remedy whenever an events is performed on it. I mean when a server goes down this application must communicate within remedy and submit a ticket. Thanks! ARS 6.0 MS SQL SERVER 2000 Ignacio G. RusconiData Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED]Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Web giving issues
Hello All, We have one of our servers where we had installed patch 15 for mid-tier to solve an issue. We are on ARS6.03. But due to some reasons we had to rollback to patch 14 for mid-tier. Now at the same time we were also importing the def of HP:Helpdesk form one other server to this server. Now after rollback to patch 14 and import I have noticed that web is behaving strangely. The native client of HelpDesk on citrix server works fine. The problem is that any fields where things have to be written manually are not allowing me to type anything in it. The cursor control is going to those fields but when I try to type anything , I am unable to do so. However, when I click on the expand box of these fields, I am able to type in the information required. This is happening only on web and not on native client. It's happening on fields like Summary, Description, Requester Login etc. I have tried to re-import the def again and evn on doing so this remains as it is. Is this something related to def import? Or is this related to the patch installed for mid-tier etc.? Can anyone suggest a way out of this? Thanks. Warm Regards, Nisha Ramtri __/__/ __/__/__/ Remedy Team, __( __/ ITAC, NOIDA-INDIA, __) __/ Tel : 120-2512021-30 __/__/ __/ Extn : 6247 STMicroelectronics ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ARERR [8755] The connector OBJECTSTORE.ARF.SYNC not exists.
** Hi everybody WhenI try to create a new class in the CMDB return me an error. The error says:ARERR [8755] The connector OBJECTSTORE.ARF.SYNC not exists. can anybody help me? Thanks David __20060125___This posting was submitted with HTML in it___
Re: importing character 13
** Have you tried the import tool 6.3? I use this version with my 5.1.2 server without any problems. Joerg -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Aaron KellerSent: Tuesday, April 25, 2006 4:13 PMTo: arslist@ARSLIST.ORGSubject: importing character 13** Has anyone noticed that the import tool changed how it interprets character 13? It used to be (and this is back in the ancient 4.5.2 days) that you could include \r in your import mapping to embed character 13. But now with the 6.0.1 Import Tool, \r seems to be ignored. I have not tested any 5.x Import Tools. Can anyone tell me another way to insert a character 13? At this point I have to use Excel (!) to build a field line by line, sticking char 13 and 10 in manually. Aaron KellerARSystem Applications Developer * Email: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
JOB: Remedy Developer (Northern Virginia or N.E. Massachusetts)
** I was asked to post this as we have had a developer move on to java development. I am not a recruiter, but a developer myself for MITRE, so please be nice. The company website is: www.mitre.org and the job number is 5676BR. I will be happy to post it for you if you want to send your resume to me directly or you can go to the website and do it. I will also be happy to answer any questions (that I can), you can reply to me directly. Thanks, Sue -- MITRE, a Fortune 100 Best Places to Work, is seeking a multi-tasking engineer who will be responsible for software application development and support programs by working closely with users to conduct the analysis through development activities related to project development. Leads and participates in the requirements gathering, development, and support of internal applications using Remedy products.Adheres to organization procedures for software development activities, including requirement analysis, design, development/programming, implementation, testing, and training as part of the rollout process.Supports project planning.Provides on-going customer support on problem resolution.Provides programming support in the development of Remedy applications using ARS application.Identifies, prioritizes, and solves problems within assigned work areas BS in Computer Science or related field.For level 3, at least 1 year of experience in business application development, preferably with Remedy ARS.For level 4, at least 5 years of experience in business application development, preferably with Remedy ARS. Working knowledge of Remedy HelpDesk application and its business application.Working knowledge of SQL and/or PL/SQL.Programming experience in one of the following: Perl, _javascript_, C or VB. At least 2 years of experience using Remedy ARS 4.0+ for development of applications.Demonstrated ability to concurrently manage multiple tasks and priorities.Proven development skills based upon software engineering principles and processing.Demonstrated strong written and verbal communication skills to interact with customers.Project management expertise to plan and control projects where a host of participants are involved.Demonstrated ability to analyze and identify creative solutions to solving customer problems or issues.Familiarity with Web development process and tools.Experience with Remedy Change Management a plus. This position will require overnight travel up to 10% of the time. __20060125___This posting was submitted with HTML in it___
Consuming Web-Services..
** Hi, I am facing problem while consuming web services. ERROR: URI not found http://www.xmethods.net/sd/2001/CurrencyExchangeService.wsdl Additional Details:Connection timed out: connectcom.remedy.arsys.ws.util.ARWSException: URI not found http://www.xmethods.net/sd/2001/CurrencyExchangeService.wsdl at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151)at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165)at com.remedy.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:88)at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:327)at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:191) We have a proxy server. I have provided the proxy server settings as well. File- Server Information - Connection Settings Proxy Server Settings for Java VM: Dhttp.proxySet=true -Dhttp.proxyHost=10.111.14.14 -Dhttp.proxyPort=8080 JRE is installed and Web servies option was selected at the time of installation. I have also mentioned the following in ar.cfg file. ARF-Java-Class-Path: C:\Program Files\AR System\arapi51.jar;ARF-Java-Class-Path: C:\Program Files\AR System\axis.jar;ARF-Java-Class-Path: C:\Program Files\AR System\log4j-core.jar;ARF-Java-Class-Path: C:\Program Files\AR System\websvc51.jar;ARF-Java-Class-Path: C:\Program Files\AR System\wsdl4j.jar;ARF-Java-Class-Path: C:\Program Files\AR System\xercesImpl.jar;ARF-Java-Class-Path: C:\Program Files\AR System\xmlParserAPIs.jar;ARF-Java-Class-Path: C:\Program Files\AR System\commonslogging.jar;ARF-Java-Class-Path: C:\Program Files\AR System\jaxrpc.jar;ARF-Java-Class-Path: C:\Program Files\AR System\tt-bytecode.jar;ARF-Java-Class-Path: C:\Program Files\AR System\saaj.jar;#ARF-Java-VM-Options: -Dhttp.proxySet=true -Dhttp.proxyHost=10.111.14.14 -Dhttp.proxyPort=8080Plugin: WebService.dllDelay-Recache-Time: 0Private-RPC-Socket: 390620 2 2Private-RPC-Socket: 390635 2 2ARF-Java-VM-Options: Dhttp.proxySet=true -Dhttp.proxyHost=10.111.14.14 -Dhttp.proxyPort=8080 Kindly Help! Regards, Veeral Oza The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
Re: Consuming Web-Services..
** ** I am facing problem while consuming web services. ERROR: URI not found http://www.xmethods.net/sd/2001/CurrencyExchangeService.wsdl Additional Details: Connection timed out: connect [Clements, Paul] When we log on to external web sites from within our organisation we need to enter a login/pwd to get through the firewall. The only way round this is to get a URL added to our allowed sites list within the proxy server. Without this the connection to the external Web Service will always time out as its waiting for a login/pwd which will never come. This may not be what youre experiencing but it is an issue to consider...for us anyway !! Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Oracle library/version issue at BMC Remedy ARS installation
Marco, Read the install instructions. You will find, very clearly documented, that Remedy v6.3 (the latest version) requires the Oracle 9i R2 client when your using Oracle as its RDBMS. Ref: Installing-630.pdf Page 118, comment column for the row starting with Oracle client. There is no patch needed for this condition. It is by design. Remedy will advance to the Next Oracle client at some later ARS version. ( I am guessing ARS v7, but it could be later than that too. ) ARS101 -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/26/06, manfre71 [EMAIL PROTECTED] wrote: Hi. I wonder if somebody can help me out here. I'm installing BMC Remedy ARS on Solaris 9, with Oracle 10g, but I run into the following error message: An unknown Oracle error has been detected. Please resolve this error and re-try the installation. Refer to /tmp/arDBErrorLog for the Oracle error information. When I check /tmp/arDBErrorLog I find: ld.so.1: oraload: fatal: libclntsh.so.9.0: open failed: No such file or directory Tue Apr 25 14:13:28 MEST 2006 It looks to me that it is looking for a Oracle version 9 linked library, but we have libclntsh.so.10.1. Are you aware of BMC Patches for this issue? Thanks! Best regards, Marco. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Consuming Web-Services..
** Hi Paul, Yes login/pwd is only the problem that I am facing. So is there a work around or some tweaking that could be done other than adding a URL to allowed sites within the proxy server (ofcourse)? Regards, Veeral Oza From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clements, PaulSent: Wednesday, April 26, 2006 5:16 PMTo: arslist@ARSLIST.ORGSubject: Re: Consuming Web-Services.. ** ** I am facing problem while consuming web services. ERROR: URI not found http://www.xmethods.net/sd/2001/CurrencyExchangeService.wsdl Additional Details:Connection timed out: connect [Clements, Paul] When we log on to external web sites from within our organisation we need to enter a login/pwd to get through the firewall. The only way round this is to get a URL added to our allowed sites list within the proxy server. Without this the connection to the external Web Service will always time out as its waiting for a login/pwd which will never come. This may not be what youre experiencing but it is an issue to consider...for us anyway !! The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
Re: OOTB Error Message
** Hi Dave, We're reinstalling the application. My supervisor wasn't to keen on the look and feel of it when he first saw the application (we are currently using a customized HD application from version 4 as well) We have a "demo" session with some other managers next Tuesday so I'll see if there is some "resistance" on the look and feel as well. My personal feeling on it is that it's better than what we haveperiod. So I'm satisfied. mjd -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Dave BarberSent: April 25, 2006 11:42 AMTo: arslist@ARSLIST.ORGSubject: Re: OOTB Error Message** Mark, Does the logging show anything useful? We're on what is slowly becoming a less vanilla HPD 6 (I'm only making minor changes due to our test results), but from what we've seen (going from v4), there has been a lot of "resistance" to the look and feel - what are your feelings on the look of the apps? Regards Dave On 25/04/06, Doornbos, Mark [EMAIL PROTECTED] wrote: Hi List, Just testing some OOTB HD 6.3. When trying to submit a ticket, I keep getting the error message below: ARERR (326) Required field cannot be set to a NULL value: SHR:ConsolidatedList : Application Any thoughts on why this may be? mjd___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy vs. HP OpenView - home grown applications ?
Thank you a lot for the useful information Mike ! ...this is very useful for the integration topic. As for the original question, I am sorry I have not stating is very precise. What I need to know basically is, how the ability to build your own applications can be compared between both tools / toolsets. Basically like can you build homegrown applications, which are not related to ITIL topics, with HP as good as you can with Remedy ? Thanks again, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, April 26, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. HP OpenView - home grown applications ? Robert, I'm not certain that I fully understand your question. I believe you're asking if you can customize the Remedy-side of the HPOV bidirectional gateway after implementation. If so, then yes, you can. The gateway is a client installed on the HPOV server and a form and some workflow on the Remedy server. The client (HPOV) has a configuration file which points to a form/schema on the Remedy server and lists specific fields to be passed from HPOV's alerts.status table to the specified Remedy form, and whether they're to be updated only when initially created or on behalf of each update. (It specifies some other stuff as well, such as Remedy login name and password). The gateway logs-in to the notifier server looking for specially-constructed notifications directed to it's userid. This is how it's fed from Remedy. Filters on the Remedy side manage the notifications, determining conditions and fields to be included. Given this, you can pretty much do whatever else you want with the form. Locally, we don't use their OOTB form name and fields. We built our own. Works fine. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Kern, Robert SBA To: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: NS.COM Subject: Remedy vs. HP OpenView - home grown applications ? Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 04/26/2006 01:31 Please respond to arslist ** Hello list, some question that showed up during tool consolidation consideration. Perhaps any listener has some insights at HP OV and is able to comment on that one.. Basically we have hown grown applications at Remedy (mainly for Incident and other stuff, not related to Service Desk topics) and want to compare that with the HP OV ServiceDesk suite ( Change, Incident, ... ). The main question at the moment is : - am I able to build hown grown applications with HP OV ( ServiceDesk?) ? ( aka is HP OV (SD?) some kind of workflow engine system, that can be customized compareable to Remedy ? ). Is HP OV the toolset and I can make a hown grown application with that ? SD being the out of the box solution, like ITSM ? Can I customize SD and still upgrade
Re: Oracle library/version issue at BMC Remedy ARS installation
Hi Marco, Although it's not on the compatibility matrix, it is possible to use 10G with Remedy. There was a previous thread on the list titled Oracle 10gR2 in use? which addresses a workaround to allow this. Basically you need to do the following: Obtain a copy of the 9I R2 client. (available from http://www.oracle.com/technology/software/products/oracle9i/index.html) Install the 9I client. Install the 10G database. Install Remedy. Remedy should be able to use libclntsh.so.9.0 from the 9I client directory, and use 10G for the actual database. I've only tried this on Windows, so can't say for certain that it will work in the same way under Solaris, but it could be worth a try. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Wednesday, April 26, 2006 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle library/version issue at BMC Remedy ARS installation Marco, Read the install instructions. You will find, very clearly documented, that Remedy v6.3 (the latest version) requires the Oracle 9i R2 client when your using Oracle as its RDBMS. Ref: Installing-630.pdf Page 118, comment column for the row starting with Oracle client. There is no patch needed for this condition. It is by design. Remedy will advance to the Next Oracle client at some later ARS version. ( I am guessing ARS v7, but it could be later than that too. ) ARS101 -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/26/06, manfre71 [EMAIL PROTECTED] wrote: Hi. I wonder if somebody can help me out here. I'm installing BMC Remedy ARS on Solaris 9, with Oracle 10g, but I run into the following error message: An unknown Oracle error has been detected. Please resolve this error and re-try the installation. Refer to /tmp/arDBErrorLog for the Oracle error information. When I check /tmp/arDBErrorLog I find: ld.so.1: oraload: fatal: libclntsh.so.9.0: open failed: No such file or directory Tue Apr 25 14:13:28 MEST 2006 It looks to me that it is looking for a Oracle version 9 linked library, but we have libclntsh.so.10.1. Are you aware of BMC Patches for this issue? Thanks! Best regards, Marco. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Oracle library/version issue at BMC Remedy ARS installation
Oops... For Solaris 9 it is line 52 (line 47 is Solaris 8) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 26, 2006 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle library/version issue at BMC Remedy ARS installation It is on the compatability matrix (line 47). Yes it works on Solaris (as that is what we are running it on). Set your environment to have ORACLE_HOME point to the 9i client and tell the Remedy install you are using a database on a different server. The install will then ask for the TWO_TASK (entry in the TNSNAMES.ORA file) and SID (Service Name) values. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Wednesday, April 26, 2006 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle library/version issue at BMC Remedy ARS installation Hi Marco, Although it's not on the compatibility matrix, it is possible to use 10G with Remedy. There was a previous thread on the list titled Oracle 10gR2 in use? which addresses a workaround to allow this. Basically you need to do the following: Obtain a copy of the 9I R2 client. (available from http://www.oracle.com/technology/software/products/oracle9i/index.html) Install the 9I client. Install the 10G database. Install Remedy. Remedy should be able to use libclntsh.so.9.0 from the 9I client directory, and use 10G for the actual database. I've only tried this on Windows, so can't say for certain that it will work in the same way under Solaris, but it could be worth a try. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Wednesday, April 26, 2006 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle library/version issue at BMC Remedy ARS installation Marco, Read the install instructions. You will find, very clearly documented, that Remedy v6.3 (the latest version) requires the Oracle 9i R2 client when your using Oracle as its RDBMS. Ref: Installing-630.pdf Page 118, comment column for the row starting with Oracle client. There is no patch needed for this condition. It is by design. Remedy will advance to the Next Oracle client at some later ARS version. ( I am guessing ARS v7, but it could be later than that too. ) ARS101 -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/26/06, manfre71 [EMAIL PROTECTED] wrote: Hi. I wonder if somebody can help me out here. I'm installing BMC Remedy ARS on Solaris 9, with Oracle 10g, but I run into the following error message: An unknown Oracle error has been detected. Please resolve this error and re-try the installation. Refer to /tmp/arDBErrorLog for the Oracle error information. When I check /tmp/arDBErrorLog I find: ld.so.1: oraload: fatal: libclntsh.so.9.0: open failed: No such file or directory Tue Apr 25 14:13:28 MEST 2006 It looks to me that it is looking for a Oracle version 9 linked library, but we have libclntsh.so.10.1. Are you aware of BMC Patches for this issue? Thanks! Best regards, Marco. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ARS 6.3 Patch Unicode Question::
I downloaded the 6.4 Patch 16 MS installer.. I just noticed that if you try to install on oracle.. It Must be unicode for oracle even if the server is not on that system. I don't remember that.. Is this correct ? And if so.. Then are all the oracle installs for 6.3 on MS now that way ? And Which Unicode do you use 8 / 16 or 32 ? Or is there a Specific one ONLY..?? So What do you have to do with MS SQL SERVER 2005 ? Is it UniCode ? - Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy vs. HP OpenView - home grown applications ?
Gotcha. I'm not personally familiar with HPOV Service Desk, so I can't give you a comparative analysis. Like any other out of the box product, you'd need to understand all it's objects and Remedy's capabilities/functionalities very well before trying to customize. Our gateway is fully customized and has survived an upgrade, done only on the Unix (HPOV) side). All you really want are the binaries and libraries, though. If you also upgrade config files, you'll overlay your customization, which may not be desirable. The point is that we knew both sides well enough to manage change. I imagine you'd need similar knowledge before customizing HPOV Service Desk - or even trying to decide between it and a competing product based on change complexity/risk. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Kern, Robert SBA To: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: NS.COM Subject: Re: Remedy vs. HP OpenView - home grown applications ? Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 04/26/2006 09:13 Please respond to arslist Thank you a lot for the useful information Mike ! ...this is very useful for the integration topic. As for the original question, I am sorry I have not stating is very precise. What I need to know basically is, how the ability to build your own applications can be compared between both tools / toolsets. Basically like can you build homegrown applications, which are not related to ITIL topics, with HP as good as you can with Remedy ? Thanks again, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, April 26, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. HP OpenView - home grown applications ? Robert, I'm not certain that I fully understand your question. I believe you're asking if you can customize the Remedy-side of the HPOV bidirectional gateway after implementation. If so, then yes, you can. The gateway is a client installed on the HPOV server and a form and some workflow on the Remedy server. The client (HPOV) has a configuration file which points to a form/schema on the Remedy server and lists specific fields to be passed from HPOV's alerts.status table to the specified Remedy form, and whether they're to be updated only when initially created or on behalf of each update. (It specifies some other stuff as well, such as Remedy login name and password). The gateway logs-in to the notifier server looking for specially-constructed notifications directed to it's userid. This is how it's fed from Remedy. Filters on the Remedy side manage the notifications, determining conditions and fields to be included. Given this, you can pretty much do whatever else you want with the form. Locally, we don't use their OOTB form name and fields. We built our own. Works fine. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Kern, Robert SBA To: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: NS.COM Subject: Remedy vs. HP OpenView - home grown applications ? Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 04/26/2006 01:31 Please respond to arslist ** Hello list, some question that showed up during tool consolidation consideration. Perhaps any listener has some insights at HP OV and is able to comment on that one.. Basically we have hown grown applications at Remedy (mainly for Incident and other stuff, not related to Service Desk topics) and want to compare
Re: Remedy vs. HP OpenView - home grown applications ?
I would be more concerned about whether HP intends to continue to support their Service Desk, now that they've bought Peregrine's Service Center. I don't know what's in it for them to continue to support both, and Peregrine probably has better name recognition, installed base and revenue model. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, April 26, 2006 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. HP OpenView - home grown applications ? Gotcha. I'm not personally familiar with HPOV Service Desk, so I can't give you a comparative analysis. Like any other out of the box product, you'd need to understand all it's objects and Remedy's capabilities/functionalities very well before trying to customize. Our gateway is fully customized and has survived an upgrade, done only on the Unix (HPOV) side). All you really want are the binaries and libraries, though. If you also upgrade config files, you'll overlay your customization, which may not be desirable. The point is that we knew both sides well enough to manage change. I imagine you'd need similar knowledge before customizing HPOV Service Desk - or even trying to decide between it and a competing product based on change complexity/risk. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Kern, Robert SBA To: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: NS.COM Subject: Re: Remedy vs. HP OpenView - home grown applications ? Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 04/26/2006 09:13 Please respond to arslist Thank you a lot for the useful information Mike ! ...this is very useful for the integration topic. As for the original question, I am sorry I have not stating is very precise. What I need to know basically is, how the ability to build your own applications can be compared between both tools / toolsets. Basically like can you build homegrown applications, which are not related to ITIL topics, with HP as good as you can with Remedy ? Thanks again, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, April 26, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. HP OpenView - home grown applications ? Robert, I'm not certain that I fully understand your question. I believe you're asking if you can customize the Remedy-side of the HPOV bidirectional gateway after implementation. If so, then yes, you can. The gateway is a client installed on the HPOV server and a form and some workflow on the Remedy server. The client (HPOV) has a configuration file which points to a form/schema on the Remedy server and lists specific fields to be passed from HPOV's alerts.status table to the specified Remedy form, and whether they're
Re: Malloc failure
** Hardware and platform details? I don't know if it makes a difference, but I'm curious. I know I had read about some malloc issues on some older Sun flavors.On 4/26/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Hi fellas,Im nos able to restart remedy service. Server went down for maintanceand after reboot Remedy service remains in starting. In arerr.log Iget the error:Wed Apr 26 18:14:54 2006390600 : Malloc failed on server . (ARERR 300) Wed Apr 26 18:14:54 2006390600 : El servidor de AR System haterminado; se ha detectado un error grave. (ARNOTE 21).Everything was running ok before the reboot.When starting the service. ARServer.exe starts to get memory until1,7GB!! When theres no RAM left it stops running ...Why can be this process taking so much memory?Thanks!Alvaro___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Single Sign-On
Hello all, I have a project coming up in the near future trying to integrating a Single Sign-On. The environment is as follows: Solaris 9 ARS 6.3 Patch 14. Oracle 9i LDAP (Sun 1) Active Directory Have anybody tried to integrate a Single Sign-On? Is there any solid documentation on the following? -Creating the API Plug-in for Solaris -Modifying the Jsp pages using multiple forms as the home page. Any help would be greatly appreciated Robert Thomas | BMC/Remedy Professional | Cellular Phone 214-207-6235 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Problems with ARS 6.3 and DB2
Hi all; I'm having problems installing my dev environment. Windows 2003 DB2 UDB 8.1 Fix Pack 6 ARS 6.3 Patch 16 Now I have a production box running, and I want to create the new developement boxes. I made a new install that runs fine, and after this the database created was restored with the database in the prod. box. This is the procedure I use since a lot of years to create the development and pre-production environments. My problem is: When I start the Remedy service, it starts, but there are a lot of errors in the error log related to 556 - Missing data in the SQL database, 303 - Form does not exist on server and 399 - Error in definition for an active link. I can log in with the Remedy Administrator, and I see that there are less forms, active links, filters... than in my production server. I tried to make an export of the estrucure, but I get an error 8811 No name was specified for the owning object. When I open some active links or filters, there is no form related, execution event, nor field related. I can see the database and there are all the records in it (there are all the records in the arschema table, in the actlink, ... the database is complete.), so in any way Remedy is having problems understanding some data of the database. Anyone see this before??? I'm lost and I need to make this installation as soon as possible... I need some ideas, please. Many Thanks in Advance; Jose Manuel Viejo Lobato [EMAIL PROTECTED] http://ars.viejolobato.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Problem opening an attached file
Hi Jose Antonio, I used somethig to resolve this, and this is to block the access to the double click in the attachent pool, and create a button. When you press the button, an active link fires an action than saves the attach to the temp file with the name you specified (something like file_$TIMESTAMP$). After this, you can open this attachment with another active link. I this the action is a runprocess - save-attachment or something like this. please, se the manual for the exact command. This way you have the control of the files you open in all moment and you have no problems with the temp name in windows. Hope this helps; Jose Manuel Viejo Lobato [EMAIL PROTECTED] http://ars.viejolobato.com Hi all, I have a form with an attachment pool. Every entry of the form contains an attached file and all attachments have the same name. When I open the attachment in the first entry I can see the file correctly but when I do that with the second one, I see the same file that in the first one. The Windows temp folder contains the copy of the opened file for first time (with the original name). However, when I open the associated file included with the second entry, previous file has not been renamed and new file has not been created. I'm working with in a Windows XP Proffesional machine, with Remedy User 5.1 patch 1166 and AR Server 6.3. Could you help me, please? Thanking you in advance, Jose Antonio ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 6.3 Patch Unicode Question::
Zandi, I do not know this for sure, but what your describing sounds more like a bug in that patch than a requirement of the system to me. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/26/06, Zandi, Patrick S MSgt AFRL/IFOS [EMAIL PROTECTED] wrote: I downloaded the 6.4 Patch 16 MS installer.. I just noticed that if you try to install on oracle.. It Must be unicode for oracle even if the server is not on that system. I don't remember that.. Is this correct ? And if so.. Then are all the oracle installs for 6.3 on MS now that way ? And Which Unicode do you use 8 / 16 or 32 ? Or is there a Specific one ONLY..?? So What do you have to do with MS SQL SERVER 2005 ? Is it UniCode ? - Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy Developer Positions in the Washington DC Area
** We at Specific Integration, Inc. are searching for additional Remedy Developers tojoin toour staff project team in the Washington, DC area. Specific Integration is a long time Remedy Integration Partner. We have an immediate need for developers in the DC Metro area to support private and public sector projects. Salary negotiable based on experience.Specific Integration provides Health and Dental benefits that are fully paid for by the company. Remedy Development personnel will aid clients with the deployment of Remedy Action Request System and related applications from requirements analysis through implementation. The Developers must have the experience to work independently on Remedy implementations or to lead small Remedy project teams. Developers will be responsible for understanding detailed client Help Desk and Asset Management Requirements, developing database solutions, customizing out the of box Remedy applications, and maintaining systems using the appropriate service management processes, tools and technology. Linux experience would be a plus. Education: B.S. Degree in Computer Science or equivalent experience. If interested, please email resume to: [EMAIL PROTECTED]Thanks,Bill RodzevikSpecific Integration, Inc. __20060125___This posting was submitted with HTML in it___
Re: ARServer 6.3 on Red Hat AS4
** Hi, Im reposting to try to get more responses. J Thanks, Erwin From: Ocampo, Erwin Sent: Friday, April 21, 2006 2:22 PM To: 'arslist@ARSLIST.ORG' Subject: ARServer 6.3 on Red Hat AS4 Has anybody done this? Any need to knows or horror stories? Thanks in advance. Erwin __20060125___This posting was submitted with HTML in it___
Re: Malloc failure
** Just a thought because I ran into something similar. Check to see if you have server-side logging enabled. If you do, check on the sizes of those log files. I ran into a problem where the log files would get to be 2GB in size (which is the max allowable by ARS). When I restarted the server, it would "eat" RAM until it used it all up and then the process would die. Thanks to armonitor, the cycle would repeat. The solution for me was to remove the server side log files (or edit the ar.conf/cfg file to disable logging) and then restart the server. Hope this helps. Derek Derek Berube [EMAIL PROTECTED] Wildstar Technologies, LLC. 1453 Riverview Run Lane Suwanee, Georgia 30024 (678) 229-1475 - Office (678) 229-1476 - FAX (404) 444-5283 - Mobile http://www.wildstartech.com/ AIM Handle: BerubeDB Jabber: [EMAIL PROTECTED] MSN Messenger: [EMAIL PROTECTED] Yahoo! Messenger: derekberube Adam Propeck wrote: ** Hardware and platform details? I don't know if it makes a difference, but I'm curious. I know I had read about some malloc issues on some older Sun flavors. On 4/26/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Hi fellas, Im nos able to restart remedy service. Server went down for maintance and after reboot Remedy service remains in "starting". In arerr.log I get the error: Wed Apr 26 18:14:54 2006390600 : Malloc failed on server . (ARERR 300) Wed Apr 26 18:14:54 2006390600 : El servidor de AR System ha terminado; se ha detectado un error grave. (ARNOTE 21). Everything was running ok before the reboot. When starting the service. ARServer.exe starts to get memory until 1,7GB!! When theres no RAM left it stops running ... Why can be this process taking so much memory? Thanks! Alvaro ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Migration over User and Group Form
** Kathy, Do you mean the forms themselves or the data? If it's the forms do you have a backup def file you can import them from? Are the forms correct on the production system so they could be migrated from there? Migrating just the forms should not do anything to the data unless there are less fields on the new forms of course deleting other fields. hth, Susan On 4/26/06, Kathy Morris [EMAIL PROTECTED] wrote: ** oops... On 5.1.2, I accidentally migrated over the User and Group forms on our development server. One of the user names still work so I am able to login and see forms. How can I correct thiswithout re-installing AR System? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Versions of Netcool/ARServer
** Can anybody share their versions of Netcool Object Server/ARSGateway with ARServer 5.1.2 to 6.3? Erwin __20060125___This posting was submitted with HTML in it___
Re: Demo System on Laptop
Not in my experience. Just if anything doesn't look right, or the installation hangs, re-install. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, April 26, 2006 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Demo System on Laptop Luckily, the laptop does have 2GB of ram. So, you don't think there is anything I should be looking out for(ports, permissions, etc)? Kyle Rick Cook wrote: Well, you'll want about 2 GB of RAM for all of that - 1 GB makes it run pretty slow. Other than that, it should work fine. I've installed demo server environments on XP Pro before, and it usually works the first time. When it hasn't, a re-install worked all of the time. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, April 26, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Demo System on Laptop I am wanting to setup a demo system on a laptop (running XP Pro) to run ARS 6.3 (latest stable patch) and ITSM 6.0 (Helpdesk and Change Management) running on an Oracle DB. The machine is only going to be used to show features of ITSM 6.0 to some senior management staff. Is there anything special I need to know about in doing this type on install? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migration over User and Group Form
** Hi, Yes, I used Migrator. When I tried to reconcile the users on Dev, it says I have no write license. I did a search to find any users in the User form on Dev with "write" licenses, however the message says "no matching requests." On an unqualified open search, it says "no matching requests." I tried to issue a new user, and it says you have no write licenses available. __20060125___This posting was submitted with HTML in it___
Re: Validate words
Hi, sounds like a free text field, and if it's free it is ..else have menues and underlying forms with valid data. Maybe those who enter and . need a bit of education how to use the system ... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, April 26, 2006 8:35 PM To: arslist@ARSLIST.ORG Subject: Validate words Importance: High Hi dear listers!! How can I validate that a user types a correct Word in a character field??, for example, not accept only one punctuation character (comma, point, etc), or only one letter, or not valid word (, for example) Any idea? Thanks in advance Greetings __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migration over User and Group Form
** If you have more fixed licenses installed on your production system than dev it will not import all of the records. You can have all of your fixed licenses on your dev system. Likewise, you probably don't have all your floating licenses if any on your dev system. Are you logging in Demo equivalent (whatever you named the super user login)? You may have to recreate the superuser. I don't remember the exact syntax off hand will have to look it up if that's the case. On 4/26/06, Kathy Morris [EMAIL PROTECTED] wrote: ** Hi, Yes, I used Migrator. When I tried to reconcile the users on Dev, it says I have no write license. I did a search to find any users in the User form on Dev with write licenses, however the message says no matching requests. On an unqualified open search, it says no matching requests. I tried to issue a new user, and it says you have no write licenses available. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
AEGON - Remedy Developer Position Available (Cedar Rapids, IA)
We have an immediate opening for an experienced Remedy Developer at AEGON, an industry leading insurance company. The position is just what you think it would be - Remedy development, mostly for projects, system enhancements, and customized solutions tempered with some system support. We currently use ARS 6.0, Mid-Tier 6.0, and ITSM 5.6, but will be upgrading all of those to version 7 later this year. This is a full-time position and/or contract-to-hire located at the Cedar Rapids, Iowa main campus. If interested, email me at my address here on the list or at [EMAIL PROTECTED] Remove the words NONO and SPAMOLA from that address before hitting send. Okay, so I'm an old-school paranoid. =) Qualifications: The successful candidate will have a minimum of 7 years experience in systems analysis and programming or a Bachelors Degree in Computer Science and at least 3 years of Remedy development experience. The candidate must have a high level of expertise with the Remedy product line including ARS 6.0/6.3 and the ITSM Suite 5.6 which consists of, Help Desk, Asset Management, Change Management and Service Level agreements. Experience with ITSM 6.0 and the Atrium CMDB is also desirable. Oracle and Actuate experience is helpful. In addition to the skills listed above, candidates must also demonstrate the following behaviors: team work, tolerance of ambiguity, communication, planning/prioritizing/goal setting, continuous learning and quality. This position is bonus eligible. This position is classified as exempt for purposes of the Fair Labor Standards Act We offer challenging assignments, competitive compensation and benefits programs and an environment supportive of your professional development. All candidates must successfully pass a thorough background investigation including verification of past employment, education, criminal history and other information. Candidates hired will be employees of Life Investors Insurance Company of America, a subsidiary of AEGON. Equal Employment Opportunity ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ARERROR 9130
**
Hi All,Has any of you seen the below (extensive) error when invoking a webservice that is being consumed?The AR error: ARERR [9130] An exception occurred from the WebService class : ; nested exception is:java.net.UnknownHostException: ncsusratpzps1The unix error:AxisFaultfaultCode: {http://xml.apache.org/axis/}Server.userExceptionfaultString: java.net.UnknownHostException: ncsusratpzps1faultActor: nullfaultDetail: stackTrace: java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown
Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.lt;initgt;(Unknown Source) at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:427) at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at
org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016) at org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164) java.net.UnknownHostException: ncsusratpzps1java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.init(Unknown Source) at
org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:427) at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016) at
org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164)java.net.UnknownHostException: ncsusratpzps1AxisFaultfaultCode: {http://xml.apache.org/axis/}Server.userExceptionfaultString: java.net.UnknownHostException: ncsusratpzps1faultActor: nullfaultDetail: stackTrace: java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.lt;initgt;(Unknown Source) at
org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:427) at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016) at
org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164) java.net.UnknownHostException: ncsusratpzps1java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.init(Unknown Source) at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:427) at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at
org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016) at org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164)Does this look familiar to any of you? If so, what did you adjust in your environment? BMC is taking a while with this.
Thanks in advance.P
Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less.
__20060125___This posting was submitted with HTML in it___
Re: ARERROR 9130
P,
Just a guess... but it looks like the web service client can not
resolve a host name in the WSDL that you feed the Filter Set field
action.
I would suggest that you login to your ARS server (at the command
line) and try to
ping ncsusratpzps1
That looks like all the WSDL has for the web server that it is trying
to talk to.
You might have:
1) DNS issues resolving the hostname for the source web server
2) network path issues from your ARS server to the source web server.
3) Web proxy settings that your lacking in your ARS server config
You might even have your network guys sniff the wire and try to find
exactly what is or is not leaving the ARS server too.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 4/26/06, Ars Lister [EMAIL PROTECTED] wrote:
**
Hi All,
Has any of you seen the below (extensive) error when invoking a webservice
that is being consumed?
The AR error:
ARERR [9130] An exception occurred from the WebService class : ; nested
exception is:java.net.UnknownHostException: ncsusratpzps1
The unix error:
AxisFault
faultCode:
{http://xml.apache.org/axis/}Server.userException
faultString: java.net.UnknownHostException: ncsusratpzps1
faultActor: null
faultDetail:
stackTrace: java.net.UnknownHostException: ncsusratpzps1
at java.net.InetAddress.getAllByName0(Unknown
Source)
at java.net.InetAddress.getAllByName0(Unknown
Source)
at java.net.InetAddress.getByName(Unknown Source)
at java.net.Socket.lt;initgt;(Unknown Source)
at
org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4
27)
at
org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146)
at
org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrateg
y.java:71)
at
org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
at
org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
at
org.apache.axis.client.AxisClient.invoke(AxisClient.java:183)
at
org.apache.axis.client.Call.invokeEngine(Call.java:2027)
at
org.apache.axis.client.Call.invoke(Call.java:2016)
at
org.apache.axis.client.Call.invoke(Call.java:1309)
at WebServiceSoapClient.call(WebServiceSoapClient.java:164)
java.net.UnknownHostException: ncsusratpzps1
java.net.UnknownHostException: ncsusratpzps1
at java.net.InetAddress.getAllByName0(Unknown
Source)
at java.net.InetAddress.getAllByName0(Unknown
Source)
at java.net.InetAddress.getByName(Unknown Source)
at java.net.Socket.init(Unknown Source)
at
org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4
27)
at
org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146)
at
org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrateg
y.java:71)
at
org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
at
org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
at
org.apache.axis.client.AxisClient.invoke(AxisClient.java:183)
at
org.apache.axis.client.Call.invokeEngine(Call.java:2027)
at
org.apache.axis.client.Call.invoke(Call.java:2016)
at
org.apache.axis.client.Call.invoke(Call.java:1309)
at WebServiceSoapClient.call(WebServiceSoapClient.java:164)
java.net.UnknownHostException: ncsusratpzps1
AxisFault
faultCode:
{http://xml.apache.org/axis/}Server.userException
faultString: java.net.UnknownHostException: ncsusratpzps1
faultActor: null
faultDetail:
stackTrace: java.net.UnknownHostException: ncsusratpzps1
at java.net.InetAddress.getAllByName0(Unknown
Source)
at java.net.InetAddress.getAllByName0(Unknown
Source)
at java.net.InetAddress.getByName(Unknown Source)
at java.net.Socket.lt;initgt;(Unknown Source)
at
org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4
27)
at
org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146)
at
org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrateg
y.java:71)
at
org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
at
org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
at
org.apache.axis.client.AxisClient.invoke(AxisClient.java:183)
at
org.apache.axis.client.Call.invokeEngine(Call.java:2027)
at
org.apache.axis.client.Call.invoke(Call.java:2016)
at
org.apache.axis.client.Call.invoke(Call.java:1309)
at WebServiceSoapClient.call(WebServiceSoapClient.java:164)
java.net.UnknownHostException: ncsusratpzps1
java.net.UnknownHostException: ncsusratpzps1
at java.net.InetAddress.getAllByName0(Unknown
Re: ARERROR 9130
**
Thanks Carey.I modified the wsdl as that sounded on target, but I'm still getting the same error. Hopefully one of your other options will yield a better result. I have to waituntil the network guyscome in in the a.m. Thanks again.PCarey Matthew Black [EMAIL PROTECTED] wrote: P,Just a guess... but it looks like the web service client can notresolve a host name in the WSDL that you feed the Filter Set fieldaction.I would suggest that you login to your ARS server (at the commandline) and try to"ping ncsusratpzps1"That looks like all the WSDL has for the web server that it is tryingto talk to.You might have:1) DNS issues resolving the
hostname for the source web server2) network path issues from your ARS server to the source web server.3) Web proxy settings that your lacking in your ARS server configYou might even have your network guys sniff the wire and try to findexactly what is or is not leaving the ARS server too.HTH.--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 4/26/06, Ars Lister <[EMAIL PROTECTED]>wrote: ** Hi All, Has any of you seen the below (extensive) error when invoking a webservice that is being consumed? The AR error: ARERR [9130] An exception occurred from the WebService class : ; nested exception is:
java.net.UnknownHostException: ncsusratpzps1 The unix error: AxisFault faultCode: {http://xml.apache.org/axis/}Server.userException faultString: java.net.UnknownHostException: ncsusratpzps1 faultActor: null faultDetail: stackTrace: java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.init(Unknown Source) at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4 27) at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrateg y.java:71) at
org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016) at org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164) java.net.UnknownHostException: ncsusratpzps1 java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.(Unknown Source) at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4 27) at
org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrateg y.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016) at org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164) java.net.UnknownHostException: ncsusratpzps1 AxisFault faultCode: {http://xml.apache.org/axis/}Server.userException faultString: java.net.UnknownHostException: ncsusratpzps1 faultActor: null faultDetail: stackTrace:
java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.init(Unknown Source) at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4 27) at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:146) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrateg y.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:183) at org.apache.axis.client.Call.invokeEngine(Call.java:2027) at org.apache.axis.client.Call.invoke(Call.java:2016)
at org.apache.axis.client.Call.invoke(Call.java:1309) at WebServiceSoapClient.call(WebServiceSoapClient.java:164) java.net.UnknownHostException: ncsusratpzps1 java.net.UnknownHostException: ncsusratpzps1 at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getAllByName0(Unknown Source) at java.net.InetAddress.getByName(Unknown Source) at java.net.Socket.(Unknown Source) at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:4 27) at
Re: Demo System on Laptop
Good to see you back Phil... along with your quick humor :) Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, April 26, 2006 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Demo System on Laptop If you are running a VM, then you want as much L2 cache (typically 2MB) and physical memory (RAM) as possible. If you are brave try it on one of the new Duo core machines. My toshiba M400 will address 4GB of RAM and has two intel procs running at 2.16 GHz with a 667MHz FSB. Its fun to ask the computer sales folks if they can scrounge up a couple of 2GB DDR2 sticks and watch their heads spin like the display on my tablet PC! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Kyle Whitley [EMAIL PROTECTED] Date: Wed, 26 Apr 2006 15:38:29 -0400 To: arslist@ARSLIST.ORG Subject: Re: Demo System on Laptop :-) Gotcha...thanks :-) :-) Kyle :-) :-) Rick Cook wrote: :-) Not in my experience. Just if anything doesn't look right, or the :-) installation hangs, re-install. :-) :-) Rick :-) :-) -Original Message- :-) From: Action Request System discussion list(ARSList) :-) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley :-) Sent: Wednesday, April 26, 2006 12:24 PM :-) To: arslist@ARSLIST.ORG :-) Subject: Re: Demo System on Laptop :-) :-) Luckily, the laptop does have 2GB of ram. So, you don't think there is :-) anything I should be looking out for(ports, permissions, etc)? :-) :-) Kyle :-) :-) Rick Cook wrote: :-) :-) Well, you'll want about 2 GB of RAM for all of that - 1 GB makes it :-) run pretty slow. Other than that, it should work fine. I've :-) installed demo server environments on XP Pro before, and it usually :-) works the first time. When it hasn't, a re-install worked all of the :-) :-) time. :-) :-) Rick :-) :-) -Original Message- :-) From: Action Request System discussion list(ARSList) :-) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley :-) Sent: Wednesday, April 26, 2006 11:44 AM :-) To: arslist@ARSLIST.ORG :-) Subject: Demo System on Laptop :-) :-) I am wanting to setup a demo system on a laptop (running XP Pro) to :-) run ARS 6.3 (latest stable patch) and ITSM 6.0 (Helpdesk and Change :-) Management) running on an Oracle DB. The machine is only going to be :-) used to show features of ITSM 6.0 to some senior management staff. Is :-) :-) :-) :-) there anything special I need to know about in doing this type on :-) install? :-) :-) Thanks :-) :-) Kyle :-) :-) -- :-) Kyle Whitley :-) IT System Support Professional :-) Office of Information and Instructional Technology (OIIT) Board of :-) Regents of the University System of Georgia :-) :-) __ :-) __ :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) :-) __ :-) _ UNSUBSCRIBE or access ARSlist Archives at :-) http://www.wwrug.org :-) :-) :-) :-) -- :-) Kyle Whitley :-) IT System Support Professional :-) Office of Information and Instructional Technology (OIIT) Board of :-) Regents of the University System of Georgia :-) :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) :-) :-) -- :-) Kyle Whitley :-) IT System Support Professional :-) Office of Information and Instructional Technology (OIIT) :-) Board of Regents of the University System of Georgia :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SLA 5.5 issues
Running SLA 5.5 patched to 1457 both on dev and prod. Both dev and prod are running ARS 5.01.02 patch 1428. On dev everything runs fine. On prod I am getting multiple SLA:Measurement entries, some marked for delete but not deleted. Also several Business Time calculation errors due to parameter fields being left blank (ChildDnTotalElapsedTime and zTmpInStartTime). Deletion affects whenever an SLA:Measurement is affected, (i.e. after coming of an exclude event like Status = Pending, or changing SLAs within a group due to priority changes). Anyone encounter this before. Knowledgebase suggest looking for old SLA filters, but I have checked and rechecked and I am convinced there are none. Perhaps there is some data in the SLA forms that I should check? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Retrieve database info using active link
** Hi, Here is what I am trying to do, I have a menu from which I select a form name, On selecting a form name, I have all the fields name populated on another menu. After selecting a particular field i want to store the database id of that field in a hidden character field. E.g. Menu1-MyApp:Form1 Menu2-Form1:Fieldname zcharfield-databaseid of fieldname selected in menu2. Environment: ARS 6.3 SQL 2000 Server So how do i retrieve the databaseid of the fieldname selected? Kindly help!! Regards, Veeral Oza The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
