how to reverse the order in a diary field
dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to reverse the order in a diary field
hi, actually there is no filter updating the Diary field. People writes in it directly. Then when they want to run a report, they get the content of the field in the report but it shows in a reverse order. Naveen Kaushik wrote: Hi Just a thought. You can modify the filter which is updating the Diary field. It will be working like New Diary Value = recent Addition + Previous Diary values ( + stands for concatenation) Just reverse it to New value = Previous value + Recent Value That will make diary field updated in required manner. Hope that will help Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: how to reverse the order in a diary field dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to reverse the order in a diary field
sorry I didn't mentioned my concern is on the web maybe I can built this to be used on the web interface ?!?! Naveen Kaushik wrote: User can open the diary field detail window and by Toggling the option of “View - Most Recent First” they can see the desired result. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: how to reverse the order in a diary field hi, actually there is no filter updating the Diary field. People writes in it directly. Then when they want to run a report, they get the content of the field in the report but it shows in a reverse order. Naveen Kaushik wrote: Hi Just a thought. You can modify the filter which is updating the Diary field. It will be working like New Diary Value = recent Addition + Previous Diary values ( + stands for concatenation) Just reverse it to New value = Previous value + Recent Value That will make diary field updated in required manner. Hope that will help Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: how to reverse the order in a diary field dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST Simulated Test - Failed
In my test I actually had 2 dates that were being used. One was the System Create Date (field 3) and another was a Created Date (for lack of a better label) which was a date/time field set to TIMESTAMP at the point that I was in submit mode for my ticket. My client OS clock was set to 3/12/2007 1:18 PM which was the same set on the AR server. When I saved the ticket the Created Date was one hour off from the Create Date (field 3). Despite this, I came to find out that the OS on our AR Server was not in fact patched for DST. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller Sent: Tuesday, March 06, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: DST Simulated Test - Failed ** But he didn't say the time was *displayed* incorrectly, he said it was *saved* incorrectly. Since the value for create time is set on the server, it should be set to the server time, regardless of the client's time, or accuracy I'd be interested to know how, in the test mentioned below, Peter determined what time was saved. -Aaron * Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 02, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: DST Simulated Test - Failed Correct. Time zone conversions are done at the client for data being displayed or submitted by the client. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Friday, March 02, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: DST Simulated Test - Failed ** Yes, I believe it would matter -- timestamps are displayed according to the client's offset from GMT, regardless whether the value was set by server. --Thomas - Original Message - From: Aaron Keller mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 02, 2007 13:20 Subject: Re: DST Simulated Test - Failed ** Would that matter? Isn't create_date supposed to be set by the server? -Aaron * Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 02, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: DST Simulated Test - Failed Did you patch the OS on the client doing the submission? Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 02, 2007 10:24 AM To: arslist@ARSLIST.ORG Subject: DST Simulated Test - Failed ** We finished patching our Remedy ARS 6.3 dev server up to Patch 20 and also our server team patched our Application dev server's OS for DST. We adjusted the time on our dev server to March 12 and left the time the same and I moved my machine's date up to March 12 (left the time the same). I created a test ticket and the ticket's create date was wrong: Time on the server was 3/12/2007 1:11:18 PM Create time saved on the ticket was set to 3/12/2007 2:11:18 PM. It seems to us that the patch did not work. Has anyone else been able to simulate this kind of test to verify Patch 20 and verify if it corrects the DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ SunCom is
Re: Diary fields issues
Are you pulling the data directly out of the database, or are you using remedy workflow? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Tuesday, March 06, 2007 9:55 AM To: arslist@ARSLIST.ORG Subject: Diary fields issues ** All, I've got an issue with e-mailing a diary field, its incorrectly formatting the data. Instead of sensibly listing the diary field entries as they're displayed in the user tool : 06/03/2007 14:58:38 user name text 06/03/2007 15:02:21 user name more text Its displaying the data as such : 1173193118 user name text 1173193147 username more text Which is a tad irritating. Any suggestions? Regards Dave __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier issue again
Well, I was going to suggest the following, but after reviewing what the error says, I don't think it would help: Les, try, in IE, going under Tools - Internet Options - Advanced Tab and click the 'Restore Defaults' button. This has helped in the past with me -- somehow something got checked that messed with the mid-tier. ARERROR 9215 9215 Error Internal error. This all-purpose error occurs under a multitude of internal system failures, including the following: ! Name of a system object or field ID is NULL when trying to retrieve a system object ! Internal cache error ! Web tier exception ! XSL stylesheet not found for certain type of object ! Failure to create request in Push Field workflow action at runtime ! Failure to set a field in the Set Field workflow action at runtime ! Failure to expand an open window HTH -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, March 06, 2007 9:54 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier issue again Users are getting the error ARERR 9215 when logging into mid-tier. The login screen comes up, they enter their information, hit return, then the error pops. I am getting the error on one of my machines, but not on the other. This may indicate an internet explorer issue, but I can't seem to find anything. There is no error log being created for mid-tier which also may indicate an internet explorer settings issue. however, the error is an ARERR error. I couldn't find anything in Remedy's KB about this, and the error messages pdf lists a number of possible things. Has anyone encountered this and resolved it? Thanks Les Ganton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to reverse the order in a diary field
There is an AR System User Preference setting Show Most Recent First on the General tab which controls this behavior. This would allow this setting to be available to your Mid-Tier users. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Serouche Rahimpour [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/07/2007 04:37 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: how to reverse the order in a diary field sorry I didn't mentioned my concern is on the web maybe I can built this to be used on the web interface ?!?! Naveen Kaushik wrote: User can open the diary field detail window and by Toggling the option of ?View - Most Recent First? they can see the desired result. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: how to reverse the order in a diary field hi, actually there is no filter updating the Diary field. People writes in it directly. Then when they want to run a report, they get the content of the field in the report but it shows in a reverse order. Naveen Kaushik wrote: Hi Just a thought. You can modify the filter which is updating the Diary field. It will be working like New Diary Value = recent Addition + Previous Diary values ( + stands for concatenation) Just reverse it to New value = Previous value + Recent Value That will make diary field updated in required manner. Hope that will help Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: how to reverse the order in a diary field dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: MID-TIER Patch 21 problem!
If you do choose to save the entry, then logout and back in and open the same entry again, are you still presented with the warning? If not, then take an export of a record before and after this happens and diff them to see what field is being changed, then turn off the change flag on it. If so, then it means it's likely a display-only field that is causing you problems (I would lean towards this one). Additionally, you might try to get a DEF file of the form in question pre and post patch 20 and see what has changed. HTH __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to reverse the order in a diary field
thanks jaya for your email but my problem is exactly that not all my users want this order. So what can I do next ? jaya munjal wrote: ** Serouche There is a preference that needs to be setup through the aradmin tool Open the Server /Application Window on the admin tool Choose File Preferences Click on the display Tab Below is the option to change the order for records being displayed in Diary Field. This will be effective for all users and not for any perticular user. I hope this helps Regards Jaya */Serouche Rahimpour [EMAIL PROTECTED]/* wrote: dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Get your own web address. http://us.rd.yahoo.com/evt=49678/*http://smallbusiness.yahoo.com/domains/?p=BESTDEAL Have a HUGE year through Yahoo! Small Business. http://us.rd.yahoo.com/evt=49678/*http://smallbusiness.yahoo.com/domains/?p=BESTDEAL __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RE : arupora on ARS 6.3 Patch 20
Hi, The arupora binary is use by the installation to upgrade the data dictionnary to the good dbversion. You don't need this file at run time... Vincent. De: Action Request System discussion list(ARSList) de la part de Dwayne Martin Date: mer. 07/03/2007 13:50 À: arslist@ARSLIST.ORG Objet : arupora on ARS 6.3 Patch 20 Greetings Everyone, We are preparing to apply Patch 20 to our ARS 6.3 server on a HPUX-11 server, Oracle 9.2 db, using the substitution method. Under Files patched / UNIX and Linux it lists arupora. But there is no arupora on our system. Where does arupora go, and what, if anything, does it replace? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
O/T: Remedy Trainer Needed
Hello All Fusion is looking to engage an additional Remedy Trainer to deliver IT end user training on V7 (two modules) at the end of March in Germany Holland (the courses are in English). All training materials are ready to go and we anticipate that this will be around 10 days in total including prep time. If anyone is interested and has experience of delivering Remedy training please follow up with me directly. Regards Matthew Sibley Resource Manager Fusion Business Solutions (UK) Ltd DDI: 020 8814 6173 M: 07814 410123 Fusion Business Solutions (UK) Ltd. Unit 1, Wallbrook Business Centre Green Lane, Hounslow TW4 6NW www.fusion.co.uk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to reverse the order in a diary field
thanks abdul for your tip. But that will do for all diary fields where as my user want this behavior only on one field. Any other idea ? [EMAIL PROTECTED] wrote: Hi Serouche You can do this by using AR System User Preference form. Open this form , under general tab , have a look on top right corner. There is field 'Show most Recent First and select from drop-down. Hope this will help Regards Abdul Ghani Pune, India -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: how to reverse the order in a diary field dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: arupora on ARS 6.3 Patch 20
I raised the same question with Support a few weeks ago. Here's the reply: The arupora file is a special file for the upgrade of the database and is not intended to be used from the command line. This was inadvertently added to the file in the bin directory. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, March 07, 2007 7:50 AM To: arslist@ARSLIST.ORG Subject: arupora on ARS 6.3 Patch 20 Greetings Everyone, We are preparing to apply Patch 20 to our ARS 6.3 server on a HPUX-11 server, Oracle 9.2 db, using the substitution method. Under Files patched / UNIX and Linux it lists arupora. But there is no arupora on our system. Where does arupora go, and what, if anything, does it replace? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
EIE Data Exchange
Hi, Is there any way I can export data exchange definitions (the EIE:DataExchange and EIE:DataMapping form contents)? I need to save all definitions in order to import them to a new EIE (AR system) server. All I could find is a way to export the form definition (using export in the AR administrator) but I couldn't find a way to export form content. Thanks ahead, Shimrit Or BSM consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARSWiki Update - Oracle Instant Client Howto
A new article is available on Setting up the Oracle Instant Client in a manner suitable for Remedy, for those of you interested in such things. The instant client is much easier to install and maintain, requires much less storage than the typical Oracle client, and is (mostly) freely available for most platforms. http://arswiki.org/wiki/Installation Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 midtier p1 applied; can't access config page
I had the same problem (I'm having the same problem). Our IIS port is 81 and our Tomcat port is 8080. Even though I selected IIS to be our webserver, Tomcat seemed to have taken over as our webserver. It's not a BIG problem, but the alias we use (which is embedded in every email, filter, active link, etc, etc...) uses port 81, so we would have to change all of this to port 8080. Has anyone come across this problem and how do you force it to use IIS as your webserver? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Tuesday, March 06, 2007 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page Steve, Thanks for the response. We determined that the problem lay with a port conflict between Oracle 9i and Tomcat. We switched from port 8080 to 8081, and everything works fine. On Mar 6, 7:42 am, Steve Waller [EMAIL PROTECTED] wrote: New http://Remedy_Midtier_server/arsys/shared/config/config.jsp old http://Remedy_Midtier_server/arsys/apps/shared/config/config.jsp The path to your config.jsp file has changed you will notice that there is no APPS Directory in your path anymore -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, March 05, 2007 3:57 PM To: [EMAIL PROTECTED] Subject: 7.0.1 midtier p1 applied; can't access config page Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know if it's related to the patch or not. Can anyone tell me where my perms are off? Thanks, Rick W2K Ora 9i ARS 7.0.1p1 MT 7.0.1p1 __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to reverse the order in a diary field
The diary field setting will always apply to all diary fields, weather this is done system wide or by individual user. There is no provision to do this by an individual diary field. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: how to reverse the order in a diary field thanks abdul for your tip. But that will do for all diary fields where as my user want this behavior only on one field. Any other idea ? [EMAIL PROTECTED] wrote: Hi Serouche You can do this by using AR System User Preference form. Open this form , under general tab , have a look on top right corner. There is field 'Show most Recent First and select from drop-down. Hope this will help Regards Abdul Ghani Pune, India -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, March 07, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: how to reverse the order in a diary field dear listers, ARS 6.00.01 Sybase 12.5.3 my diary fields keep a record of all modification in a chronological order. The newest at the top. Some users would like to have this display in a reverse order. How is that possible ? Is that just possible ? Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Read/Delivery Reciepts for Remedy Email (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Has anyone configured the Remedy Email Engine to give Read and Delivery Receipts? I am currently on ARS 6.3, patch 18 Win 2K3 patch 2 SQL Server 2K3 Patch 4 Thank You, Claire Tilton 703.607.7412 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE Data Exchange
I don't have EIE, but can't you just open the forms in the User Tool and do a standard report to an ARX of all records? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shimrit Or Sent: Wednesday, March 07, 2007 8:36 AM To: arslist@ARSLIST.ORG Subject: EIE Data Exchange Hi, Is there any way I can export data exchange definitions (the EIE:DataExchange and EIE:DataMapping form contents)? I need to save all definitions in order to import them to a new EIE (AR system) server. All I could find is a way to export the form definition (using export in the AR administrator) but I couldn't find a way to export form content. Thanks ahead, Shimrit Or BSM consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE Data Exchange
If you are moving to Version 7 I found that it was easier to recreate due to new features. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 7 Mar 2007 9:35 AM Subject: EIE Data Exchange Hi, Is there any way I can export data exchange definitions (the EIE:DataExchange and EIE:DataMapping form contents)? I need to save all definitions in order to import them to a new EIE (AR system) server. All I could find is a way to export the form definition (using export in the AR administrator) but I couldn't find a way to export form content. Thanks ahead, Shimrit Or BSM consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOB :: Remedy ITSM v7 Trainer - City of London UK
Good Afternoon List,
I hope you are all well.
We have a requirement for a Remedy ITSM v7 Trainer for a client in the
City of London. The contract would be for 4-5 weeks to prepare the
materials and then deliver 1st line training followed by multiple Level
2 training plus a management training session. The requirement
specifically requires someone with ITSM v7 training experience to
deliver this classroom training to circa 100 delegates. The contract
would be starting early April.
I would be very grateful if there is anyone who is interested or knows
of a trainer who could undertake this contract to either send their CV
directly to me, or to pass on my details to the relevant individuals.
I look forward to hearing from you and thank you for your time.
Kind regards,
Rachel
Rachel Kerwick AREC
Resource Management
TuringSMI
200 Brook Drive, Green Park, Reading, Berkshire, RG2 6UB
Office: +44 (0) 1189 256049
Mobile: +44 (0) 7875 431604
Fax: +44 (0) 1189 497221
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Answers Are
Diary Field wierdness
Listers - I've got an issue here that I'm not seeing in the KB's or Issues log on BMC Support, so I thought I'd see if anyone else has seen this. I've got a case with BMC Support, too. We're running HelpDesk 6.0 on ARS 7.0.1 on Windows machines. When my users upgraded their User Tools to 7.0.1 patch 1, When they save a 'New' case, and a new, blank HD Case window opens, the new window has copied the last entry from the worklog of the previous case. They can't erase it, either. They can highlight it, and press delete and it appears to go away, but when they open it again, it's still there. It doesn't appear to stay in the new case once it's saved, though. I have one HD analyst who hasn't upgraded from 7.0.0 patch 2, and this isn't happening to him. Any ideas? Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7.X Incident - Time Spent Tracking
We are looking into upgrading our Remedy server and ITSM applications this year to 7.X. One feature that our users are now asking for is a way to track total time spent on incident tickets and they need a way to determine when the user entered in the time spent on a ticket. Some of our users use Planview to track the time they spent on Remedy tickets per day and by week so when a user puts in that they have worked 1 hour on a ticket on one day and 2 hours on a different day, management wants a way to be able to verify that the time they entered in Planview is the same as the Total Time Spent that they entered into Remedy. We do not have environment up and running with ARS 7.X and ITSM 7.02 so all I can determine with this is based on the Incident User Guide which seems to indicate that there is an Assignment log with records in a Assignment Log form being created for the ticket. Does anyone know if this is true? And if so, are there reports that come with ITSM 7.02 that can report against a join between Incident and this Assignment Log form? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Failure to Create View
ARS7.0.1 patch 1 Solaris 9 Oracle 10gR2 Client / 9i db Has anyone had issues saving a large form where the view is dropped/recreated during a field add/change/removal but fails on the recreation of the view with an error that a 'keyword' is missing? The sql log shows that only 75% of the statement is actually submitted, which means the select/from portion of the statement is dropped. Running the same statement via SQLPlus has the same outcome. Our dba was able to recreate the view manually using a different technique; however, it means that any change to the form which requires drop/recreate of the view requires the manual recreation of the view because ARS fails on the recreation of the view. We've been running the 10g client/9i db combination for several months with no issues (planning 10g db upgrade in about a week). The only thing that has changed was upgrade from 7.0.0 to 7.0.1 p1 for DST. Any assistance would be appreciated! Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. __ This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mid Tier Install Non Root
I know the server can be installed as non root, but can the mid tier be installed as non root as well? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE Data Exchange
You can export the data out from one server import into another, but you will need to tweak the mappings because the Instance Names for the Data Exchanges will not match up (ex: ARS_servername_EIE_servername_Inst_001). From: Grooms, Frederick W [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: EIE Data Exchange Date: Wed, 7 Mar 2007 10:34:56 -0600 I don't have EIE, but can't you just open the forms in the User Tool and do a standard report to an ARX of all records? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shimrit Or Sent: Wednesday, March 07, 2007 8:36 AM To: arslist@ARSLIST.ORG Subject: EIE Data Exchange Hi, Is there any way I can export data exchange definitions (the EIE:DataExchange and EIE:DataMapping form contents)? I need to save all definitions in order to import them to a new EIE (AR system) server. All I could find is a way to export the form definition (using export in the AR administrator) but I couldn't find a way to export form content. Thanks ahead, Shimrit Or BSM consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ The average US Credit Score is 675. The cost to see yours: $0 by Experian. http://www.freecreditreport.com/pm/default.aspx?sc=660600bcd=EMAILFOOTERAVERAGE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE Data Exchange
You are right the data can be exported to ARX format. However since version 7 has new features and functions a re-create is better. Also is all of the data being transferred? -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 7 Mar 2007 11:34 AM Subject: Re: EIE Data Exchange I don't have EIE, but can't you just open the forms in the User Tool and do a standard report to an ARX of all records? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shimrit Or Sent: Wednesday, March 07, 2007 8:36 AM To: arslist@ARSLIST.ORG Subject: EIE Data Exchange Hi, Is there any way I can export data exchange definitions (the EIE:DataExchange and EIE:DataMapping form contents)? I need to save all definitions in order to import them to a new EIE (AR system) server. All I could find is a way to export the form definition (using export in the AR administrator) but I couldn't find a way to export form content. Thanks ahead, Shimrit Or BSM consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 midtier p1 applied; can't access config page
What happens when you go to http://yourwebserver:81 ? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, March 07, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page I had the same problem (I'm having the same problem). Our IIS port is 81 and our Tomcat port is 8080. Even though I selected IIS to be our webserver, Tomcat seemed to have taken over as our webserver. It's not a BIG problem, but the alias we use (which is embedded in every email, filter, active link, etc, etc...) uses port 81, so we would have to change all of this to port 8080. Has anyone come across this problem and how do you force it to use IIS as your webserver? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Tuesday, March 06, 2007 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page Steve, Thanks for the response. We determined that the problem lay with a port conflict between Oracle 9i and Tomcat. We switched from port 8080 to 8081, and everything works fine. On Mar 6, 7:42 am, Steve Waller [EMAIL PROTECTED] wrote: New http://Remedy_Midtier_server/arsys/shared/config/config.jsp old http://Remedy_Midtier_server/arsys/apps/shared/config/config.jsp The path to your config.jsp file has changed you will notice that there is no APPS Directory in your path anymore -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, March 05, 2007 3:57 PM To: [EMAIL PROTECTED] Subject: 7.0.1 midtier p1 applied; can't access config page Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know if it's related to the patch or not. Can anyone tell me where my perms are off? Thanks, Rick W2K Ora 9i ARS 7.0.1p1 MT 7.0.1p1 __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST - UK and GMT Time
I think if the user in the UK has a record in AR System User Preference and has specified on the Preference Server to use GMT for Time Zone in their Tools/Options, the record from the Mid Tier would then display the date and times in GMT. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, March 07, 2007 12:41 PM To: arslist@ARSLIST.ORG Subject: DST - UK and GMT Time ** Scenario: * ARS Server is EST runnning 6.3 P20 on Solaris (DST patched) /Sybase * MidTier is running 6.3 Patch20 on LINUX, TomCat and Apache * Not using user preference records * Bumped the ARS and Web servers ahead to 3/20/2007 A user in the US on EST creates a record and the midtier displays the correct created date and time. A user in the UK on GMT creates a record in the same table at the same time but the create date and time is in EST. Any thoughts? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support Site
I can't get that far. It seems to have been down for the last couple of hours. Thanks, Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, March 07, 2007 10:44 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site ** Is the Remedy Support Site having problems? I can open the Support page, but when I try and login the login screen won't open. __20060125___This posting was submitted with HTML in it___ # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST - UK and GMT Time
Compare the db values of the two timestamps and see if they are close. If they are off by an hour or more then you have a problem. Remember that all the dates in the db are stored in GMT, regardless of the source of the data. Axton Grams On 3/7/07, Frank Caruso [EMAIL PROTECTED] wrote: ** Scenario: ARS Server is EST runnning 6.3 P20 on Solaris (DST patched) /Sybase MidTier is running 6.3 Patch20 on LINUX, TomCat and Apache Not using user preference records Bumped the ARS and Web servers ahead to 3/20/2007 A user in the US on EST creates a record and the midtier displays the correct created date and time. A user in the UK on GMT creates a record in the same table at the same time but the create date and time is in EST. Any thoughts? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7.X Incident - Time Spent Tracking
Peter, it doesn't matter what the software allows, because the data comes from people who are sometimes good and honest and sometimes not. ITSM 6 has several means of tracking time spent on a ticket, and because of the carbon unit variable effect, none of them produce data worth anything. I'm sure that ITSM 7 will be little different in that regard. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, March 07, 2007 10:08 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.X Incident - Time Spent Tracking ** We are looking into upgrading our Remedy server and ITSM applications this year to 7.X. One feature that our users are now asking for is a way to track total time spent on incident tickets and they need a way to determine when the user entered in the time spent on a ticket. Some of our users use Planview to track the time they spent on Remedy tickets per day and by week so when a user puts in that they have worked 1 hour on a ticket on one day and 2 hours on a different day, management wants a way to be able to verify that the time they entered in Planview is the same as the Total Time Spent that they entered into Remedy. We do not have environment up and running with ARS 7.X and ITSM 7.02 so all I can determine with this is based on the Incident User Guide which seems to indicate that there is an Assignment log with records in a Assignment Log form being created for the ticket. Does anyone know if this is true? And if so, are there reports that come with ITSM 7.02 that can report against a join between Incident and this Assignment Log form? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy ARS and the UNIX Epoch
Tyra, If you need to store a date prior to the Unix epoch, Remedy ARS versions 5.1 and higher include a date field type that accepts dates as far back as January 1, 4713 B.C. The database stores this as the number of days since the start of this period. --Thomas - Original Message - From: Tyra Nunn Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, March 07, 2007 12:18 Subject: Fwd: Remedy ARS and the UNIX Epoch ** Has anyone had any issues with this? Tyra Nunn Remedy Application/Administrator 312 8th Ave 17th Floor Nashville, TN 37234 615-253-3113 Office 615-498-1378 Cell [EMAIL PROTECTED] Email Bruce Zimmer 03/07/2007 11:51 AM Hey Tyra, Have you had any problems with Remedy ARS and the UNIX Epoch? Solaris stores the time/date as the number of seconds since midnight on January 1st, 1970 (the epoch), or 01/01/1970 00:00:00, and that's what Remedy uses to calculate dates and times. For example, we're seeing some problems in our employee table when an employee's hire date is prior to the epoch, so that date filed is considered an invalid value. Dates after the start of 1/1/1970 are okay. Thanks, BZ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy ARS and the UNIX Epoch
Tyra, That is why they added the Date (dataType) field. (Not Date/Time.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/7/07, Tyra Nunn [EMAIL PROTECTED] wrote: ** Has anyone had any issues with this? Tyra Nunn Remedy Application/Administrator 312 8th Ave 17th Floor Nashville, TN 37234 615-253-3113 Office 615-498-1378 Cell [EMAIL PROTECTED] Email Bruce Zimmer 03/07/2007 11:51 AM Hey Tyra, Have you had any problems with Remedy ARS and the UNIX Epoch? Solaris stores the time/date as the number of seconds since midnight on January 1st, 1970 (the epoch), or 01/01/1970 00:00:00, and that's what Remedy uses to calculate dates and times. For example, we're seeing some problems in our employee table when an employee's hire date is prior to the epoch, so that date filed is considered an invalid value. Dates after the start of 1/1/1970 are okay. Thanks, BZ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy ARS and the UNIX Epoch
The format used for date/time values can not be earlier than this date/time. If you need this capability, use a date data type instead of a date/time data type. Axton Grams On 3/7/07, Tyra Nunn [EMAIL PROTECTED] wrote: ** Has anyone had any issues with this? Tyra Nunn Remedy Application/Administrator 312 8th Ave 17th Floor Nashville, TN 37234 615-253-3113 Office 615-498-1378 Cell [EMAIL PROTECTED] Email Bruce Zimmer 03/07/2007 11:51 AM Hey Tyra, Have you had any problems with Remedy ARS and the UNIX Epoch? Solaris stores the time/date as the number of seconds since midnight on January 1st, 1970 (the epoch), or 01/01/1970 00:00:00, and that's what Remedy uses to calculate dates and times. For example, we're seeing some problems in our employee table when an employee's hire date is prior to the epoch, so that date filed is considered an invalid value. Dates after the start of 1/1/1970 are okay. Thanks, BZ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Install Non Root
Sure, though if you want to listen on a port 1024, you will need to start the web server component as root (this there is typically a privelage separation that occurrs after startup so the web server runs as non-root). I set up jboss, jre, and the mid-tier as non-root on solaris, though it listens on port 8080. Axton Grams On 3/7/07, Kyle Whitley [EMAIL PROTECTED] wrote: I know the server can be installed as non root, but can the mid tier be installed as non root as well? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Install Non Root
I take it you are talking Unix or Linux. Yes the Mid-Tier can be installed non-root. If you are running on a web server at the normal port 80 you might require root access (or sudo rights) to restart the web server, but there is no problem doing the install as non-root. We run Mid-Tier on Solaris Apache/Tomcat (Apache on port 80, Tomcat on 8080). To restart Apache (after adding the Mod-jk connector) we have sudo rights. Since Tomcat is on port 8080 we can restart it with our normal unix login. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 07, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Install Non Root I know the server can be installed as non root, but can the mid tier be installed as non root as well? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Install Non Root
Yes you can but you will need to create the arsystem.war file from the command line... This includes manually defining permissions to these files once built so that the user that runs the web server has permissions to read and execute them.. Joe - Original Message From: Kyle Whitley [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 7, 2007 1:19:43 PM Subject: Mid Tier Install Non Root I know the server can be installed as non root, but can the mid tier be installed as non root as well? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia Get your own web address. Have a HUGE year through Yahoo! Small Business. http://smallbusiness.yahoo.com/domains/?p=BESTDEAL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support Site
All of BMC's network seems to be down. We have a professional services guy here who couldn't get into his VPN or webmail either. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, March 07, 2007 11:44 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site ** Is the Remedy Support Site having problems? I can open the Support page, but when I try and login the login screen won't open. __20060125___This posting was submitted with HTML in it___ The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: [9295] ITSM 7.X Incident - Time Spent Tracking
Hi, There is a canned report called Assignment Log Data Group Assignment to Incidents. I haven't really looked at it. But looking at it briefly now it looks like it tracks time according to when it changes Assigned Group and/or Status. There is another section in the HPD:Help Desk form that allows time tracking but I haven't really used or looked at it yet. Hope that helps. Lammey, Peter A. wrote: We are looking into upgrading our Remedy server and ITSM applications this year to 7.X. One feature that our users are now asking for is a way to track total time spent on incident tickets and they need a way to determine when the user entered in the time spent on a ticket. Some of our users use Planview to track the time they spent on Remedy tickets per day and by week so when a user puts in that they have worked 1 hour on a ticket on one day and 2 hours on a different day, management wants a way to be able to verify that the time they entered in Planview is the same as the Total Time Spent that they entered into Remedy. We do not have environment up and running with ARS 7.X and ITSM 7.02 so all I can determine with this is based on the Incident User Guide which seems to indicate that there is an Assignment log with records in a Assignment Log form being created for the ticket. Does anyone know if this is true? And if so, are there reports that come with ITSM 7.02 that can report against a join between Incident and this Assignment Log form? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/ITSM-7.X-Incident---Time-Spent-Tracking-tf3364612.html#a9362436 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JDK version compatibility for the Mid-Tier
Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0 for the versions of the JDK that can run on the mid-tier? Since BMC's site is down I'm unable to verify that the updates our server team have installed are compatible with the Mid-Tier. They gave us Java 6 (1.6.0 I believe), which seems to be incompatible with Remedy, and when I downgraded to 1.5.11, it also appears to be incompatible. They really want to run version 6 since it's the current one, but I know Remedy tends to be a few versions behind on the JRE. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 midtier p1 applied; can't access config page
I get an Under Construction page because I don't have a default page. But that means that I my IIS is up and working. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 07, 2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page What happens when you go to http://yourwebserver:81 ? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, March 07, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page I had the same problem (I'm having the same problem). Our IIS port is 81 and our Tomcat port is 8080. Even though I selected IIS to be our webserver, Tomcat seemed to have taken over as our webserver. It's not a BIG problem, but the alias we use (which is embedded in every email, filter, active link, etc, etc...) uses port 81, so we would have to change all of this to port 8080. Has anyone come across this problem and how do you force it to use IIS as your webserver? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Tuesday, March 06, 2007 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page Steve, Thanks for the response. We determined that the problem lay with a port conflict between Oracle 9i and Tomcat. We switched from port 8080 to 8081, and everything works fine. On Mar 6, 7:42 am, Steve Waller [EMAIL PROTECTED] wrote: New http://Remedy_Midtier_server/arsys/shared/config/config.jsp old http://Remedy_Midtier_server/arsys/apps/shared/config/config.jsp The path to your config.jsp file has changed you will notice that there is no APPS Directory in your path anymore -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, March 05, 2007 3:57 PM To: [EMAIL PROTECTED] Subject: 7.0.1 midtier p1 applied; can't access config page Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know if it's related to the patch or not. Can anyone tell me where my perms are off? Thanks, Rick W2K Ora 9i ARS 7.0.1p1 MT 7.0.1p1 __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7.X Incident - Time Spent Tracking
It is a manual data entry by the assignee into a new form that you can do reporting for who worked on an Incident and the Incidents you worked on. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 7 Mar 2007 1:07 PM Subject: ITSM 7.X Incident - Time Spent Tracking ** We are looking into upgrading our Remedy server and ITSM applications this year to 7.X. One feature that our users are now asking for is a way to track total time spent on incident tickets and they need a way to determine when the user entered in the time spent on a ticket. Some of our users use Planview to track the time they spent on Remedy tickets per day and by week so when a user puts in that they have worked 1 hour on a ticket on one day and 2 hours on a different day, management wants a way to be able to verify that the time they entered in Planview is the same as the Total Time Spent that they entered into Remedy. We do not have environment up and running with ARS 7.X and ITSM 7.02 so all I can determine with this is based on the Incident User Guide which seems to indicate that there is an Assignment log with records in a Assignment Log form being created for the ticket. Does anyone know if this is true? And if so, are there reports that come with ITSM 7.02 that can report against a join between Incident and this Assignment Log form? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 midtier p1 applied; can't access config page
Lisa, I haven't tested it for a version or two, but you could use one of the Tomcat Connectors. That will enable IIS to process the .jsp calls directly rather than routing to port 8080. Read here: http://tomcat.apache.org/connectors-doc/webserver_howto/iis.html Good luck! Matt R. -Original Message- From: Kemes, Lisa [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 07, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page I had the same problem (I'm having the same problem). Our IIS port is 81 and our Tomcat port is 8080. Even though I selected IIS to be our webserver, Tomcat seemed to have taken over as our webserver. It's not a BIG problem, but the alias we use (which is embedded in every email, filter, active link, etc, etc...) uses port 81, so we would have to change all of this to port 8080. Has anyone come across this problem and how do you force it to use IIS as your webserver? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Tuesday, March 06, 2007 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page Steve, Thanks for the response. We determined that the problem lay with a port conflict between Oracle 9i and Tomcat. We switched from port 8080 to 8081, and everything works fine. On Mar 6, 7:42 am, Steve Waller [EMAIL PROTECTED] wrote: New http://Remedy_Midtier_server/arsys/shared/config/config.jsp old http://Remedy_Midtier_server/arsys/apps/shared/config/config.jsp The path to your config.jsp file has changed you will notice that there is no APPS Directory in your path anymore -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, March 05, 2007 3:57 PM To: [EMAIL PROTECTED] Subject: 7.0.1 midtier p1 applied; can't access config page Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know if it's related to the patch or not. Can anyone tell me where my perms are off? Thanks, Rick W2K Ora 9i ARS 7.0.1p1 MT 7.0.1p1 __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support Site
I'm currently using it with no issues. From where I sit, it appears to be up. What kind of problem are you seeing? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Bruce Scott Sent: Wednesday, March 07, 2007 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site ** I can't get that far. It seems to have been down for the last couple of hours. Thanks, Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, March 07, 2007 10:44 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site ** Is the Remedy Support Site having problems? I can open the Support page, but when I try and login the login screen won't open. __20060125___This posting was submitted with HTML in it___ _ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. _ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support Site
Maybe that means they're doing some enhancements, though it would seem non-friendly to implement in the middle of the customer's workday. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott Sent: Wednesday, March 07, 2007 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site ** I can't get that far. It seems to have been down for the last couple of hours. Thanks, Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, March 07, 2007 10:44 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site ** Is the Remedy Support Site having problems? I can open the Support page, but when I try and login the login screen won't open. __20060125___This posting was submitted with HTML in it___ _ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. _ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support Site
Seems to be up now. Susan On 3/7/07, Bruce Scott [EMAIL PROTECTED] wrote: ** I can't get that far. It seems to have been down for the last couple of hours. Thanks, Bruce -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *David Yearsley *Sent:* Wednesday, March 07, 2007 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Remedy Support Site ** Is the Remedy Support Site having problems? I can open the Support page, but when I try and login the login screen won't open. __20060125___This posting was submitted with HTML in it___ -- The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. -- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Import CSV file in Remedy
All, We need to import some CSV files in to Remedy Database (SQLServer) and it will be a one time dump of data so we don't concern about the performance or any other issues. We have different columns on CSV file goes to different BMC CMDB 1.1 classes in remedy so how do i create a workflow which takes each CSV file's column and import those attributes in Remedy form(Table).Can some one tell me the best way to handle this.I think i need some kind of DB script and step details to create this work flow? Environment: CM DB 1.1 ARS 6.x Windows NT IT SM 6.x Appreciated your quick response. Thanks, Harmil Remedy Consultant - Don't get soaked. Take a quick peek at the forecast with theYahoo! Search weather shortcut. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LDAP issue with 7.0.1 Patch 1?
Our issue was that on 7.0.1 and 7.0.1.001 the SSL certificate function of AREA that had been working in 7.0 stopped working. It is still broken. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Wednesday, March 07, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: LDAP issue with 7.0.1 Patch 1? Hi, Does anyone have an issue with their AREA LDAP authenication after patching to patch 1 for ARsystem 7.0.1? My place here as 2 LDAPs we authenticate to. One Edirectory and an Active Directory. ED is the first place Remedy checks then it is AD. However, since the patch it seems that Remedy can't/won't check AD which is the 2nd place to check. I redid the Area LDAP config and still not working. Anyone else encountering this? -- View this message in context: http://www.nabble.com/LDAP-issue-with-7.0.1-Patch-1--tf3364778.html#a936 1630 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib
Make sure the LD_LIBRARY_PATH var in the emaild.sh script contains the directory where arutiljni63.so is located; typically /path/to/ars/api/lib, or the email directory itself. Axton Grams On 3/7/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, I installed patch 6.03 / 21 and am getting the following error now when I run the email engine. I am using a Solaris server and have the same java path that I was using for Patch 18. I have set the java path in the emaild.sh script and have it set to the remedy/lib directory. emaild.sh CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j ar ERROR: java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517) at java.lang.Runtime.loadLibrary0(Runtime.java:788) at java.lang.System.loadLibrary(System.java:834) at com.remedy.arsys.util.ARUtilEgcp.clinit(ARUtilEgcp.java:7) at com.remedy.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java:238) at com.remedy.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:96) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Regards, Jackson _ With tax season right around the corner, make sure to follow these few simple tips. http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTips.aspx?icid=HMFebtagline ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JDK version compatibility for the Mid-Tier
All of my 5.1.2, 6.3, and 7.0 mid-tiers are running with 1.4.2_13, which has both the necessary security and the DST updates. Some folks have been able to get some versions of 1.5 to run, but not me. I am pretty sure 1.6 is completely unsupported at this time. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, March 07, 2007 3:38 PM To: arslist@ARSLIST.ORG Subject: JDK version compatibility for the Mid-Tier ** Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0 for the versions of the JDK that can run on the mid-tier? Since BMC's site is down I'm unable to verify that the updates our server team have installed are compatible with the Mid-Tier. They gave us Java 6 (1.6.0 I believe), which seems to be incompatible with Remedy, and when I downgraded to 1.5.11, it also appears to be incompatible. They really want to run version 6 since it's the current one, but I know Remedy tends to be a few versions behind on the JRE. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST - UK and GMT Time
We found something interesting. Non-Issue, just interesting. We have a little test form, unrelated to DST, but has a time converter on it. It converts a timestamp from regular time to EPOCH and vice versa. I know there is technically no such thing as March 11, 2007 02:00:00, but the conversion for any time on that day between 2:00:00 AM and 2:59:59 AM yields a 3. As in 3 seconds. When converted back, it takes us back to 12/31/1969 06:00:03 PM. That conversion makes sense from 3 seconds--12/31/1969:06:00:03 PM. But, I would think that 2:00:00 AM to 2:59:59. AM on a DST Sunday might yield an error. Any Daylight Savings Time Sunday for all years going forward yield the same results. This doesn't affect past dates. This is a non-issue for us, but just thought it was kind of interesting. Strange huh? Enjoy your day. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 07, 2007 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: DST - UK and GMT Time Compare the db values of the two timestamps and see if they are close. If they are off by an hour or more then you have a problem. Remember that all the dates in the db are stored in GMT, regardless of the source of the data. Axton Grams On 3/7/07, Frank Caruso [EMAIL PROTECTED] wrote: ** Scenario: ARS Server is EST runnning 6.3 P20 on Solaris (DST patched) /Sybase MidTier is running 6.3 Patch20 on LINUX, TomCat and Apache Not using user preference records Bumped the ARS and Web servers ahead to 3/20/2007 A user in the US on EST creates a record and the midtier displays the correct created date and time. A user in the UK on GMT creates a record in the same table at the same time but the create date and time is in EST. Any thoughts? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JDK version compatibility for the Mid-Tier
Shawn I have both 6.3 and 7.0. I'll send them to you off list. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Wed Mar 07 16:37:30 2007 Subject: JDK version compatibility for the Mid-Tier ** Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0 for the versions of the JDK that can run on the mid-tier? Since BMC's site is down I'm unable to verify that the updates our server team have installed are compatible with the Mid-Tier. They gave us Java 6 (1.6.0 I believe), which seems to be incompatible with Remedy, and when I downgraded to 1.5.11, it also appears to be incompatible. They really want to run version 6 since it's the current one, but I know Remedy tends to be a few versions behind on the JRE. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___
ARS List delays
Just so folks are aware there are delays between when folks send to the list and when they are delivered. It seems that sometimes there is a considerable length of time in between. Dan is aware of the issues. Dave -- [EMAIL PROTECTED] (Wireless)
Re: MID-TIER Patch 21 problem! (U)
UNCLASSIFIED Same message (as previous writers) after applying Patch 21 to Mid-Tier. Previous patch level - 17 Windows 2003 IIS Interent Explorer on an XP workstation The user is prompted with, Your changes have not been saved or sent. Do you really want to close the window? The go-ahead is Yes or No Anyone with fix info - it would be greatly appreciated. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa Sent: Tuesday, March 06, 2007 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: MID-TIER Patch 21 problem! ** I am having the same problem. I am on patch 20 though. I did notice that I only get the error when I login to the midtier using IE. If I use firefox, I don't get the error Thanks, Lisa _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Tuesday, March 06, 2007 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: MID-TIER Patch 21 problem! We also have the same problem and we jumped from 6.03 P16 to P21. Chris Pickering _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Tuesday, March 06, 2007 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: MID-TIER Patch 21 problem! ** I did check and I'm even checking one more time. But the problem did not happen until I applied Mid-Tier patch 21 we were on patch 5 before so it was a big jump/ Dan Caissie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, March 06, 2007 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: MID-TIER Patch 21 problem! Are you super duper sure you do not have a hidden field that is populating with some data. If so, you will need to check the Disable Change Flag checkbox on the field. I'm sure this is not the problem, but just checking. Lisa _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Tuesday, March 06, 2007 9:54 AM To: arslist@ARSLIST.ORG Subject: MID-TIER Patch 21 problem! ** Ok Control we do have a problem here :-( When logged into the Mid-Tier and going into the Remedy Support, Remedy Requester or Remedy Management and clicking on the logout button I keep getting this popup window. Confirm Save Request - Web Page Dialog Your changes have not been saved or sent Do you really want to close the window? The only thing that was done is to logon to the Mid-tier and opened the Remedy Support page. So since Remedy thinks every user is making a change when they logon it's sucking up all of the floating user license and this is causing as you can see. I should also note this did not happen until I applied patch 21 on the Mid-tier.. AR server 6.3 patch 21 Mid-Tier Patch 21 I feel like a BATA tester. Dan Caissie United Natural Foods __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JDK version compatibility for the Mid-Tier
6.3 supports Java 1.4.2x. 7.0.x supports Java 1.4.2x and 1.5x (5.0x). No current version supports Java 6.0, though it's currently planned for the next release of AR System. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, March 07, 2007 1:38 PM To: arslist@ARSLIST.ORG Subject: JDK version compatibility for the Mid-Tier ** Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0 for the versions of the JDK that can run on the mid-tier? Since BMC's site is down I'm unable to verify that the updates our server team have installed are compatible with the Mid-Tier. They gave us Java 6 (1.6.0 I believe), which seems to be incompatible with Remedy, and when I downgraded to 1.5.11, it also appears to be incompatible. They really want to run version 6 since it's the current one, but I know Remedy tends to be a few versions behind on the JRE. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
