FW: ARS Web Service issues
Hi, Thank you for your response. Our AR Server version is 7.0.01 with Patch 3 and the Mid tier server with version 7.0.01 and Patch 1. So after applying the latest patch on Mid tier it would work? Regards, Darshana Jivan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, December 10, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Web Service issues ** What version is your ARServer? We ran into a similar problem when our server was 7.0.1 Patch 5 but mid-tier was 7.0.1 Patch 3. J.T. Shyman Column Technologies Regards, Darshana Jivan Application Developer ): Cell: 0832000451 *: Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Backing Remedy instance for disaster recovery
On point 1, make sure you have a decent amount of redundancy if you go that route, and also regularly verify that your backups are working. We've had our live AR 7 SQL server cluster flake out in a major way (it was supposed to be highly resilient) - had a power spike that basically totally toasted one drive in a raid array, and whilst the system was rebuilding, another spike went and killed off the other drives in the array. Whilst trying to recover the system, we found out that our backups weren't effective. The only possible recovery was to send the discs to a data recovery service. Which can cost serious $. Whilst I've been actively developing on the system, every time I migrate over to the live environment I've done complete .def backups, for pre- and post-change views of the system, and then keep those in several distinct places on the network. You can never have enough backups! Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: 11 December 2007 06:01 To: arslist@ARSLIST.ORG Subject: Re: Backing Remedy instance for disaster recovery Hi Ravi, The disaster recovery has many aspects which basically revolves around the amount of damage you can sustain. In the ascending order of permissible damage, various methods can be 1) If you don't want to loose even few seconds of data then you need to employ high availability techniques 2) The daily back up of the database and the ARSystem file system and frequent backup of transaction log will help you to reinstate up to the last transaction log backup. 3) Any backup with a lesser frequency will help only to revive the application and not data. Hope this gives the idea how you can plan your disaster recovery. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, December 11, 2007 08:11 AM To: arslist@ARSLIST.ORG Subject: Backing Remedy instance for disaster recovery Hi: is there a recommended way to back up remedy deployment. I am talking about everything seen from the administrator window (forms, filters, webservices, escalations etc). Want to have something place is the data gets corrupted. I am looking for some pointers in remedy document. I have ITSM (remedy 7.x). Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntt.eu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: java plug-in in ARS (vefrsion 6.3)
Hi, I don't really get why you'd want to write a plugin if you are still inexperienced with ARS (how do you even know you need one), but hey, it's your party... For 6.3 however, there's no Java API to create AR System plugins. You can only write plugins using the C API. You could build a thin JNI layer, but that would also require a fair amount of work and knowledge of the AR System. Alternatively you could use the Java scripting filter plugin to invoke some Java code from a filter set fields. For non-plugin projects you can use the Java API that is supplied with the AR System 6.3 or use the 7.1 version, which is backwards compatible and has a nicer design. The docs you are looking for are the C API guide, configuring guide, and the javadoc supplied with the AR System. The javadoc can be found in the API directory of the AR System install. The other guides you can get from supportweb. Hugo On Dec 11, 2007 8:19 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I beginner in ARS but not in java. I want to write java plug-in, but not know as. Can some one help me and give an url(s) to the documentation where step by step described how create, configure and call java plug-in in ARS (vefrsion 6.3)? Thanks in advance. -- View this message in context: http://www.nabble.com/java-plug-in-in-ARS-%28vefrsion-6.3%29-tp14268902p14268902.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SQL Procedure Excution in Oracle Vs Remedy.
Hi , I am trying to execute an external db procedure from my remedy application through dblink connectivity. I am not getting any errors while executing it separately through in Oracle using Toad. But I am facing the below error while executing it from Filter or Activelink using DirectSQL action. Expenditure type does not exist. Kindly help me on this. Thanks Regards, Gopala Krishna.Peela _ ' BTGS ESG; Virtusa India (P) Ltd., India - 044-42002700- Extn 3253 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Read license
Hi Lister, ARServer: 7.1 patch 6 Application server: Windows 2003 server. I have a user with read license and added to public group. I am not being able to read values from the user form for this perticular user. All set fields actions where I am trying to set values from the user form are setting to null even if there is data. I am not facing this in our UAT where the ARServer is 6.3. Did anyone face a similar kind of problem? Thanks, * Suddhasil Sircar * -- Suddhasil Sircar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: java plug-in in ARS (vefrsion 6.3)
Actually this can be done with an unsupported plugin that BMC made. It is basically a C API plugin that runs a JVM and gives you access to a beanshell universe that maps to arrays(one in and one out) of the beanshell world and into the ARS Plugin framework. However the plugin comes with two forms and some sample java (beenshell) scripts too. I think I have posted the URLS before AR System Filter Scripting Plugin BMCDN Home » Resource Center» Downloads» BMC Atrium Foundation Technologies» Remedy AR System » Utilities » Document 1045 http://developer.bmc.com/jiveProd/entry.jspa?externalID=1045categoryID=507 (But this looks like an older version and is windows only(WT?)... Tested on Windows 2000, AR System Server 5.1.2 and 6.0.) AR System Scripting Plug-In for Java BMCDN Home » Resource Center» Downloads» BMC Atrium Foundation Technologies» Remedy AR System » Utilities » Document 992 http://developer.bmc.com/jiveProd/entry.jspa?externalID=992categoryID=507 And if you need/want a Perl interface... arfperl BMCDN Home » Resource Center» Downloads» BMC Atrium Foundation Technologies» Remedy AR System » Utilities » Document 1181 http://developer.bmc.com/jiveProd/entry.jspa?externalID=1181categoryID=507 -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Dec 11, 2007 3:56 AM, Hugo Visser [EMAIL PROTECTED] wrote: ** Hi, I don't really get why you'd want to write a plugin if you are still inexperienced with ARS (how do you even know you need one), but hey, it's your party... For 6.3 however, there's no Java API to create AR System plugins. You can only write plugins using the C API. You could build a thin JNI layer, but that would also require a fair amount of work and knowledge of the AR System. Alternatively you could use the Java scripting filter plugin to invoke some Java code from a filter set fields. For non-plugin projects you can use the Java API that is supplied with the AR System 6.3 or use the 7.1 version, which is backwards compatible and has a nicer design. The docs you are looking for are the C API guide, configuring guide, and the javadoc supplied with the AR System. The javadoc can be found in the API directory of the AR System install. The other guides you can get from supportweb. Hugo On Dec 11, 2007 8:19 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I beginner in ARS but not in java. I want to write java plug-in, but not know as. Can some one help me and give an url(s) to the documentation where step by step described how create, configure and call java plug-in in ARS (vefrsion 6.3)? Thanks in advance. -- View this message in context: http://www.nabble.com/java-plug-in-in-ARS-%28vefrsion-6.3%29-tp14268902p14268902.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS Web Service issues
A mismatch could cause problems.or you may need to go to Patch 5 on both to fix this issue. J.T. Shyman Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: Tuesday, December 11, 2007 3:15 AM To: arslist@ARSLIST.ORG Subject: FW: ARS Web Service issues Hi, Thank you for your response. Our AR Server version is 7.0.01 with Patch 3 and the Mid tier server with version 7.0.01 and Patch 1. So after applying the latest patch on Mid tier it would work? Regards, Darshana Jivan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, December 10, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Web Service issues ** What version is your ARServer? We ran into a similar problem when our server was 7.0.1 Patch 5 but mid-tier was 7.0.1 Patch 3. J.T. Shyman Column Technologies Regards, Darshana Jivan Application Developer *: Cell: 0832000451 *: Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to modify Assignee Group?
I have an application that does that - I just use a filter to add on any additional names/groups/roles that I need to. Just be sure you set the proper permissions to the field (ID 112) and that you use the proper syntax for adding groups to the field. If you want to have multiple groups, enable multiple assign groups in the server info windows. Remember that users go in single quotes and all groups/names are separated by semicolons. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Tuesday, December 11, 2007 2:46 AM To: arslist@ARSLIST.ORG Subject: How to modify Assignee Group? Hi, can anyone tell me if there is a way to update or modify Assignee Group when the ticket has already been submitted? TIA. Elinore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Read license
I would guess that your problem is one of the following: Check the permission on the User Form. I would guess that Public may not have access to the form. Check the permissions on the User Form's 'Request ID' field (Field ID 1), I would guess that the user in question does not have access to the record of interest. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Dec 11, 2007 6:40 AM, Suddhasil sircar [EMAIL PROTECTED] wrote: ** Hi Lister, ARServer: 7.1 patch 6 Application server: Windows 2003 server. I have a user with read license and added to public group. I am not being able to read values from the user form for this perticular user. All set fields actions where I am trying to set values from the user form are setting to null even if there is data. I am not facing this in our UAT where the ARServer is 6.3. Did anyone face a similar kind of problem? Thanks, Suddhasil Sircar -- Suddhasil Sircar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Procedure Excution in Oracle Vs Remedy.
On Tue, 11 Dec 2007 16:54:52 +0530, Gopala Krishna Peela wrote: Hi , I am trying to execute an external db procedure from my remedy application through dblink connectivity. I am not getting any errors while executing it separately through in Oracle using Toad. But I am facing the below error while executing it from Filter or Activelink using DirectSQL action. Expenditure type does not exist. Are you sure that remedy is connecting to the external DB with the same user ID/permissions as when you test with TOAD? -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Read license
Thanks Carey... Sorry to bug the listersI missed out the field permission. On 12/11/07, Suddhasil sircar [EMAIL PROTECTED] wrote: Hi Lister, ARServer: 7.1 patch 6 Application server: Windows 2003 server. I have a user with read license and added to public group. I am not being able to read values from the user form for this perticular user. All set fields actions where I am trying to set values from the user form are setting to null even if there is data. I am not facing this in our UAT where the ARServer is 6.3. Did anyone face a similar kind of problem? Thanks, * Suddhasil Sircar * -- Suddhasil Sircar -- Suddhasil Sircar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to partially mask a field
Okay, so, after looking at this again, I don't think it will work this way. You need to add the result of the two STRSTR commands together, so you cannot nest it as shown. $IP$ = 126.0.0.1 'FirstDot' = STRSTRC($IP$, .) // $FirstDot$ = 3 'TmpIP' = SUBSTRC($IP$, ($FirstDot' + 1)) // $TmpIP$ = 0.0.1 'SecondDot' = STRSTRC($TmpIP$, .) // $SecondDot$ = 1 'IndexSecondDot' = $SecondDot$ + $FirstDot$ + 1// the +1 is for the actual dot itself. Now, take 'ShownIP' = SUBSTRC($IP$, 0, $IndexSecondDot$) to get the first two octets only, this should include the dot at the end of the second octet. So, you would see $ShownIP$ = 126.0. and then you can just append x.x to it. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, December 10, 2007 9:21 AM To: 'arslist@ARSLIST.ORG' Subject: RE: How to partially mask a field Fun stuff here. To find the index of the second period: $IP$ = 126.0.0.1 $FirstOct$ = STRSTR($IP$, .) $TmpIP$ = SUBSTR($IP$, $FirstOct$) $SecondOct$ = STRSTR($TmpIP$, .) Nested: $SecondOct$ = STRSTR((SUBSTR($IP$, (STRSTR($IP$, .)), .)[I think] Now, to mask, you can simply set a field to SUBSTR($IP$, 0, $SecondOct$) and it will just show the first two octets. You might have to add or remove 1 on some of the SUBSTR commands. SO, total, nested would be: 'ShownIP' = SUBSTR($IP$, 0, (STRSTR((SUBSTR($IP$, (STRSTR($IP$, .)), .))) And again, you might need to add or subtract 1 here and there. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO Sent: Monday, December 10, 2007 9:00 AM To: arslist@ARSLIST.ORG Subject: How to partially mask a field All I need to mask the first two octets of our IP addresses. It gets a little complicated as an IP address length varies. For example an IP address could be 1.1.1.1 or 123.123.123.123. Is there a way to do a SUBSTR type of function that can start after the second .? I'm trying to avoid reformatting the address to eventually get what I want. Then again if I'm going about this the wrong way I'm open to thoughts. Best Regards Pete ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: How to partially mask a field
I might be simplifying this too much, but would it not be easier just to place a text box overtop of the first octet? Or hide the whole field and just grab the 2nd, 3rd and forth Octet and place it in a display only field. Just my 2 cents. T. On 12/11/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: Okay, so, after looking at this again, I don't think it will work this way. You need to add the result of the two STRSTR commands together, so you cannot nest it as shown. $IP$ = 126.0.0.1 'FirstDot' = STRSTRC($IP$, .) // $FirstDot$ = 3 'TmpIP' = SUBSTRC($IP$, ($FirstDot' + 1)) // $TmpIP$ = 0.0.1 'SecondDot' = STRSTRC($TmpIP$, .) // $SecondDot$ = 1 'IndexSecondDot' = $SecondDot$ + $FirstDot$ + 1// the +1 is for the actual dot itself. Now, take 'ShownIP' = SUBSTRC($IP$, 0, $IndexSecondDot$) to get the first two octets only, this should include the dot at the end of the second octet. So, you would see $ShownIP$ = 126.0. and then you can just append x.x to it. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, December 10, 2007 9:21 AM To: 'arslist@ARSLIST.ORG' Subject: RE: How to partially mask a field Fun stuff here. To find the index of the second period: $IP$ = 126.0.0.1 $FirstOct$ = STRSTR($IP$, .) $TmpIP$ = SUBSTR($IP$, $FirstOct$) $SecondOct$ = STRSTR($TmpIP$, .) Nested: $SecondOct$ = STRSTR((SUBSTR($IP$, (STRSTR($IP$, .)), .)[I think] Now, to mask, you can simply set a field to SUBSTR($IP$, 0, $SecondOct$) and it will just show the first two octets. You might have to add or remove 1 on some of the SUBSTR commands. SO, total, nested would be: 'ShownIP' = SUBSTR($IP$, 0, (STRSTR((SUBSTR($IP$, (STRSTR($IP$, .)), .))) And again, you might need to add or subtract 1 here and there. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO Sent: Monday, December 10, 2007 9:00 AM To: arslist@ARSLIST.ORG Subject: How to partially mask a field All I need to mask the first two octets of our IP addresses. It gets a little complicated as an IP address length varies. For example an IP address could be 1.1.1.1 or 123.123.123.123. Is there a way to do a SUBSTR type of function that can start after the second .? I'm trying to avoid reformatting the address to eventually get what I want. Then again if I'm going about this the wrong way I'm open to thoughts. Best Regards Pete ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED: User Tool Statistical Reporting
It's possible that there may be a bug with the Status history fields but in the end the Average operation worked for me when I used the following expression: 'Resolved' - 'Create Date' Note that, when it comes to resolved time, the 'Hours to resolve' field on the HPD:HelpDesk form uses the Bus-Time-Diff calculation which excludes non-business hours. The average operation includes all hours, which is why I thought it wasn't working properly. Thanks for all your responses! Amy -- Forwarded message -- From: Amy Belile [EMAIL PROTECTED] Date: Dec 7, 9:07 am Subject: User Tool Statistical Reporting To: public.remedy.arsystem.general Thank you for your responses! I tried the 'Status*- History.Resolved.TIME' - 'Status*-History.New.TIME' (which was cool, I didn't think about the Status fields). However, what it calculates is definitely not the average. At a quick glance, it should be somewhere around 6 hours but what it gives me is 28 hours (!). What could I be doing wrong?? Thanks! Amy On Dec 6, 1:48 pm, Thomas Bean [EMAIL PROTECTED] wrote: Amy, If you are creating a standard AR report in the windows user tool, go to the 'Statistics' tab and add the 'Average' operation on the following expression: 'Status*-History.Resolved.TIME' - 'Status*-History.New.TIME' The result should appear in HH:MM:SS format. HTH, Thomas - Original Message - From: Amy Belile [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: [EMAIL PROTECTED] Sent: Thursday, December 06, 2007 12:25 PM Subject: User Tool Statistical Reporting Hi, listers. I am using the User Tool to create a report on the HPD:HelpDesk form (6.0) that will list all cases that were created or resolved in the past week on a certain CTI. I want to have a statistic that will tell me the average time it took to resolve all the cases. Any advice on how to to do that?? I can't figure it out! There is a handy 'Hours to resolve' field but I cannot find any documentation on how to use that in an expression, assuming I would use the Average operation...? Thanks in advance for your help! Amy Belile Remedy Engineer [EMAIL PROTECTED] ___-- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Migrator installation
There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrator installation
It takes up a significant amount of local memory and CPU resources when doing anything like real work - I prefer to keep it on the most powerful desktop I have available - with the most RAM. If I needed to have it on a server, it would be on a supporting server (mid-tier, crystal, AIE, RKM, etc.) not on the AR server. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Tuesday, December 11, 2007 11:42 AM To: arslist@ARSLIST.ORG Subject: Migrator installation ** There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrator installation
I haven't tried it with 7.x versions, but older versions of Migrator were very CPU intensive to the machine running Migrator. So trying to do a migration with a Migrator client that is on the server you are migrating to or from was painstakingly slow. Which obviously affected users of that system during the migration. So I would always run it from a separate system to minimize load on your server. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Tuesday, December 11, 2007 11:42 AM To: arslist@ARSLIST.ORG Subject: Migrator installation ** There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrator installation
Wellone major advantage of having it installed directly on the server is that you don't hafta deal with network latency to get your objects cached _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Tuesday, December 11, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Migrator installation ** There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrator installation
I would say it depends: 1. if you have a beefy server -- give it a shot. 2. if you are discussing Migrator 7.1 or previous -- This looks to be revamped.. I would definitely test on a server. 3. if you are using the older versions.. I would not. 4. it will not make any difference in Performance, Server or Not.. Except that a Desktop is Ram /CPU /Network deficient. Have fun Warren. On Dec 11, 2007 12:42 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrator installation
Thanks Pat! Warren On 12/11/07, patrick zandi [EMAIL PROTECTED] wrote: ** I would say it depends: 1. if you have a beefy server -- give it a shot. 2. if you are discussing Migrator 7.1 or previous -- This looks to be revamped.. I would definitely test on a server. 3. if you are using the older versions.. I would not. 4. it will not make any difference in Performance, Server or Not.. Except that a Desktop is Ram /CPU /Network deficient. Have fun Warren. On Dec 11, 2007 12:42 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DDE vs. OLE
I have a need to have some data from a form sent to an existing excel spreadsheet. I was thinking of using DDE, but from what I've read it sounds as though I may be better of in the long run using OLE. I wanted to be sure OLE would do what I needed before I wasted my time trying. I've been asked to see if I can have Remedy open a pre-existing spreadsheet (lots of VB in the background) and place certain data from a form into the correct cells on the spreadsheet. I have no control of the spreadsheet itself, but I might be able to get the owner to make modifications if I need to. Is this possible using OLE? Tanks All, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Splitting Mid-Tier to two servers
Hello, I need to tap into the Virtual Brain that is The Arslist as I have little depth when it comes to web technologies. The group that handles our web servers is wanting to split our Mid-Tier by putting the Web Server on one machine and the Application Server/JSP engine on a different one. BMC says that while it is possible, that configuration is unsupported. In your collective experience, is that a bad thing to do or a good thing? Is it just asking for trouble? ARS/Mid-Tier 7.1 using Websphere (although that is part of the debate I guess) Thanks, and I apologize in advance if I'm leaving out any obvious info. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
HELP - Auto-relate People to Assets
Hello and thank you for taking the time to read my post! In my current environment we are using EIE and Recon Engine to bring data from Config Management 7.x into ITSM 7. All of this works great; I get my machines, components, apps and people (and by people I mean last logged on user). During the process it also creates the person to machine relationship in the BMC.CORE:BMC_BaseRelationship form. The problem I'm having is that, on the Incident Management form, the Customer CI's table points to AST:AssetPeople_AssetBase (which is a join of AST:People and BMC.CORE:BMC_BaseElement). And the only way to get records into this join form is to manually relate a person to a CI from the AST:ComputerSystem form. Is there a documented method of either adding jobs into the EIE or Recon Process to create these relationship records in the appropriate location or is there a documented method of configuring the table on the IM form to look at BMC.CORE:BMC_BaseRelationship? And the reason I say configure is because the table qualification is external and uses server variables that are set when you open the form HPD:Help Desk. Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DDE vs. OLE
Andy, Is it a requirement for ARS to push the data? Ask the excel owner to create a query that retrieves the data. They have control of the Excel file and you can control what they query via the ARS account and permissions setup for this action. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, December 11, 2007 2:23 PM To: arslist@ARSLIST.ORG Subject: DDE vs. OLE I have a need to have some data from a form sent to an existing excel spreadsheet. I was thinking of using DDE, but from what I've read it sounds as though I may be better of in the long run using OLE. I wanted to be sure OLE would do what I needed before I wasted my time trying. I've been asked to see if I can have Remedy open a pre-existing spreadsheet (lots of VB in the background) and place certain data from a form into the correct cells on the spreadsheet. I have no control of the spreadsheet itself, but I might be able to get the owner to make modifications if I need to. Is this possible using OLE? Tanks All, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Set Fields in an escalation using a external C++ process
Hi, I need some help running a process and then setting the value it has found in a field through an escalation. I am trying to set the value of the Remedy Version used by the server using a process set in C++. We have named it GetServerVersion.exe and to return a value, it must be followed by the name of the server. I have installed the .exe directly on server, in the C:\Program Files\AR System\Admin folder, where the needed arapi63.dll can be found. I have tried running the process with this line of command: $PROCESS$ @@ C:\Program Files\AR System\Admin\GetServerVersion.exe $Server$ In also tried it like this: $PROCESS$ @@ C:\Program Files\AR System\Admin\GetServerVersion.exe dmtl3005 I see this error message: The system cannot find the file specified. We are using Remedy Server 6.03 patch 22. We are also using Remedy User and Remedy Administrator 6.03 patch 22. Can somebody tell me how to run this properly please? Thank you. Michel Giguere ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Set Fields in an escalation using a external C++ process
Try this: $PROCESS$ @@:C:\Program Files\AR System\Admin\GetServerVersion.exe $SERVER$ -- Jarl On Dec 11, 2007 8:59 PM, Giguere, Michel [EMAIL PROTECTED] wrote: Hi, I need some help running a process and then setting the value it has found in a field through an escalation. I am trying to set the value of the Remedy Version used by the server using a process set in C++. We have named it GetServerVersion.exe and to return a value, it must be followed by the name of the server. I have installed the .exe directly on server, in the C:\Program Files\AR System\Admin folder, where the needed arapi63.dll can be found. I have tried running the process with this line of command: $PROCESS$ @@ C:\Program Files\AR System\Admin\GetServerVersion.exe $Server$ In also tried it like this: $PROCESS$ @@ C:\Program Files\AR System\Admin\GetServerVersion.exe dmtl3005 I see this error message: The system cannot find the file specified. We are using Remedy Server 6.03 patch 22. We are also using Remedy User and Remedy Administrator 6.03 patch 22. Can somebody tell me how to run this properly please? Thank you. Michel Giguere ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DDE vs. OLE
I thought about having the data exported to a temp.csv file for him to grab and map the correct data, but I was hoping to be able to do it myself from within Remedy. Is OLE even capable of performing such a task? If not, I may have to go the other route. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, December 11, 2007 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: DDE vs. OLE Andy, Is it a requirement for ARS to push the data? Ask the excel owner to create a query that retrieves the data. They have control of the Excel file and you can control what they query via the ARS account and permissions setup for this action. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, December 11, 2007 2:23 PM To: arslist@ARSLIST.ORG Subject: DDE vs. OLE I have a need to have some data from a form sent to an existing excel spreadsheet. I was thinking of using DDE, but from what I've read it sounds as though I may be better of in the long run using OLE. I wanted to be sure OLE would do what I needed before I wasted my time trying. I've been asked to see if I can have Remedy open a pre-existing spreadsheet (lots of VB in the background) and place certain data from a form into the correct cells on the spreadsheet. I have no control of the spreadsheet itself, but I might be able to get the owner to make modifications if I need to. Is this possible using OLE? Tanks All, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Set Fields in an escalation using a external C++ process
Since it is from an Escalation try: $PROCESS$ C:\Program Files\AR System\Admin\GetServerVersion.exe $SERVER$ The @@ is only needed from an Active Link to have it run on the server. Escalations already run on the server. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Giguere, Michel Sent: Tuesday, December 11, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Set Fields in an escalation using a external C++ process Hi, I need some help running a process and then setting the value it has found in a field through an escalation. I am trying to set the value of the Remedy Version used by the server using a process set in C++. We have named it GetServerVersion.exe and to return a value, it must be followed by the name of the server. I have installed the .exe directly on server, in the C:\Program Files\AR System\Admin folder, where the needed arapi63.dll can be found. I have tried running the process with this line of command: $PROCESS$ @@ C:\Program Files\AR System\Admin\GetServerVersion.exe $Server$ In also tried it like this: $PROCESS$ @@ C:\Program Files\AR System\Admin\GetServerVersion.exe dmtl3005 I see this error message: The system cannot find the file specified. We are using Remedy Server 6.03 patch 22. We are also using Remedy User and Remedy Administrator 6.03 patch 22. Can somebody tell me how to run this properly please? Thank you. Michel Giguere ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DDE vs. OLE
Andy, As long as he has the Remedy ODBC installed on the client PC that needs to query the ARSystem he will be ok. The Get External Data menu choice in Excel will be the starting point to create the appropriate query and that will stay with the spreadsheet. There is no OLE manipulation needed, it's all pretty transparent to the user. Other that logging into the ARSystem server and running the query it is almost autonomous. You do need to refresh when the file is opened again but even that can be set to automatically refresh in Excel. The Excel file will create an external query file that it accesses to retrieve the data from ARS. As long as you keep that file around you will be all set. I have created dummy accounts in ARS for just such purposes. They are Read Restricted so more than one person can access at a time from different clients. Their group access is such that the end user only sees the fields that they need to complete the query. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, December 11, 2007 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: DDE vs. OLE I thought about having the data exported to a temp.csv file for him to grab and map the correct data, but I was hoping to be able to do it myself from within Remedy. Is OLE even capable of performing such a task? If not, I may have to go the other route. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, December 11, 2007 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: DDE vs. OLE Andy, Is it a requirement for ARS to push the data? Ask the excel owner to create a query that retrieves the data. They have control of the Excel file and you can control what they query via the ARS account and permissions setup for this action. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, December 11, 2007 2:23 PM To: arslist@ARSLIST.ORG Subject: DDE vs. OLE I have a need to have some data from a form sent to an existing excel spreadsheet. I was thinking of using DDE, but from what I've read it sounds as though I may be better of in the long run using OLE. I wanted to be sure OLE would do what I needed before I wasted my time trying. I've been asked to see if I can have Remedy open a pre-existing spreadsheet (lots of VB in the background) and place certain data from a form into the correct cells on the spreadsheet. I have no control of the spreadsheet itself, but I might be able to get the owner to make modifications if I need to. Is this possible using OLE? Tanks All, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrator installation
On Dec 11, 2007 1:48 PM, T. Dee [EMAIL PROTECTED] wrote: ** We installed ours on the server. Our thinking was it is easier to maintain updates on the server as opposed to each workstation. As well we VPN alot so if our VPN connection dropped during migrating code it could cause problems if you are using migrator on your local workstation. However, if you are using VPN and you have migrator on the server and you lose your connection migrator is still running on the server. Less chance for problems. On 12/11/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** There is currently discussion in my group about where migrator should be installed (Desktop vs. directly on the AR Server). Anybody out there have any opinion/facts on why/why not we should install Migrator on the server? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Video Display issues with Remedy User
Fellow ARSListers I am using Remedy User 6.03 Patch 20 accessing an ARS Server 6.03 Patch 20 server. My workstation is using Windows XP Pro for an OS. The following problem appears to happen inconsistently, but has happened on multiple workstations. When a user is switching between Remedy User and another program, the screen does not fresh the Remedy User window as it should. Often this causes either a blank screen or just the green background of the Remedy form opened to be shown. Minimizing and restoring the Remedy User window causes the screen to refresh and show the form normally. Dragging a non-maximized Remedy User window out of view below the screen and back up into view also causes the form to refresh. This appears to happen when I have two programs open or over a dozen programs open with no consistency. None of the other programs running at the time this occurs or afterwards show any signs of the same issue. My video settings on the first workstation to have this problem appear are: Desktop: HP xw6400 Workstation Plug Play Monitor NVIDIA Quadro NVS 285 128 MB Adapter 1600x1200 pixels 32-bit color quality 96 Normal Size DPI setting 60 Hertz Screen Refresh Rate Video settings for the second device experiencing this problem: Laptop: Compaq nc6400 ATI Mobility Radeon X1300 Adapter 1024x600 pixels 32 bit color quality 96 Normal Size DPI setting 60 Hertz Screen Refresh Rate Any assistance would be greatly appreciated on this issue. The only display issues I have run into in the past is when users have Large Fonts enabled on their display settings. Both systems are using small fonts so I am at a loss as to what is causing this issue. Thank you for your time. (Embedded image moved to file: pic16439.gif)Countrywide James Van Sickle Remedy Developer II IT - Enterprise Change Config 972-696-5779 Office 1000 Coit Road 92-540- Internal Mail Stop: PCRD-2-78 214-399-1254 CellPlano, TX 75075 == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: pic16439.gif
Re: HELP - Auto-relate People to Assets
I was able to create custom workflow that used the a new field I added to the Base Element called Asset Owner that held the users login ID that was the same as the Remedy login ID. I created a filter on create that used the appropriate data to populate the AST:AssetPeople. -Original Message- From: Eli Schilling [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 11 Dec 2007 2:37 pm Subject: HELP - Auto-relate People to Assets Hello and thank you for taking the time to read my post! In my current environment we are using EIE and Recon Engine to bring data from Config Management 7.x into ITSM 7. All of this works great; I get my machines, components, apps and people (and by people I mean last logged on user). During the process it also creates the person to machine relationship in the BMC.CORE:BMC_BaseRelationship form. The problem I'm having is that, on the Incident Management form, the Customer CI's table points to AST:AssetPeople_AssetBase (which is a join of AST:People and BMC.CORE:BMC_BaseElement). And the only way to get records into this join form is to manually relate a person to a CI from the AST:ComputerSystem form. Is there a documented method of either adding jobs into the EIE or Recon Process to create these relationship records in the appropriate location or is there a documented method of configuring the table on the IM form to look at BMC.CORE:BMC_BaseRelationship? And the reason I say configure is because the table qualification is external and uses server variables that are set when you open the form HPD:Help Desk. Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Migrator issues - Mystery groups.
Migrator 7.0.01 patch 4 running on Windows XP. Migrating AR Server def files from AR 7.0.1 to 7.0.1 servers all using Windows 2000 Adv. Server and SQL 2000 Dbs. I have been noticing recently mystery groups cropping up in field permissions throughout my dev server. Often times, the corresponding group ID does not exist (and never did). Most recently, it was group 7 (Assignee Group) that started showing up. There seems to be no Rhyme or reason to where it will show up and when. The very strange part of this is that sometimes, you will go to the offending field in the ARAdmin tool (V7.0.1patch 4), and look at the fieldd properties, and the bad group will not show up. But if you go to the group listings in the Admin tool, and look at the fields that the group has permissions too (if it's not one of the mystery groups) it will show up! Migrator seems to be the root of the issue. Anybody else having these kind of problems? Warren -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Line Breaks?
I am setting a field with data from 10 other fields. Right now I'm setting this field with $App1$ + , + $App2$ + , + $App3$ (etc...) In the field it looks like this: App1, App2, App3 I'd like it to look like this: App1, App2, App3 Any ideas? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
script for checking arserverd growth
Dear Lister I'm looking at a script that would track the arseverd growth every 1 min and give the output as timestamp output of ps vg | grep arserverd command in a log file. Can someone help me with this script. Thanks Anoop _ Post free property ads on Yello Classifieds now! www.yello.in http://ss1.richmedia.in/recurl.asp?pid=220 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Line Breaks?
Lisa, after you create your set Fields, open the expand box on that long string, and set your data like this: $App1$ + , ** **$App2$... etc. The act of entering a hard return between the quotes will cause a vertical bar to appear, representing the CR when you save the action. Rick On 12/11/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** I am setting a field with data from 10 other fields. Right now I'm setting this field with $App1$ + , + $App2$ + , + $App3$ (etc...) In the field it looks like this: App1, App2, App3 I'd like it to look like this: App1, App2, App3 Any ideas? Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need to send a Complex Structure in a WS Call
Basically I need to send multiple records in the INPUT mapping and I am doing that by creating one Primary record and then these multiple records as a child records for this Primary records I am building the mapping in the same way as we do it for Output mapping when there is a complex type WS Jaspal S Rawat Level(3) Communications Remedy Developer Pipeline Application (Metro) -:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] (: (720) 888-1966 Fax: (720) 888-5187 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaspal Rawat Sent: Sunday, December 09, 2007 5:30 PM To: arslist@ARSLIST.ORG Subject: Re: Need to send a Complex Structure in a WS Call ** I have tested this WSDL in SOAPINI and its working fine I get the data back Jaspal On Dec 7, 2007 5:11 PM, Joe D'Souza [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Jaspal, Have you tested the web service that you created using a standard test tool such as SOAP Sonar? I would suggest you run a test using such a tool, and if you get no error there, then perhaps the system that is consuming this web service has a problem mapping the returned output.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Evaluating field values
ARS 7.0 Let's say I have a character field with the following value: The status is $Status$ How can I get $Status$ to evaluate to the value of Status on the current form? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Evaluating field values
Michael, The only ways to do it is: to have a set field action that sets the field like.. The status is +$Status$ Or do a field value replacement with a set field action using the REPLACE() function. Unfortunately there is no Eval type function (which is likely what you were thinking of ) that would do the multiple REPLACE() thing automatically. But if you also think that would be a good thing then go submit the idea to BMC and be the Nth customer to submit the same RFE. Wish I could help more. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Dec 11, 2007 6:14 PM, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: ** ARS 7.0 Let's say I have a character field with the following value: The status is $Status$ How can I get $Status$ to evaluate to the value of Status on the current form? Thanks, Michael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Evaluating field values
That's what I was afraid of *bangs head on desk* To the filter guide laboratory I go... Thanks Carey! Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, December 11, 2007 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Evaluating field values Michael, The only ways to do it is: to have a set field action that sets the field like.. The status is +$Status$ Or do a field value replacement with a set field action using the REPLACE() function. Unfortunately there is no Eval type function (which is likely what you were thinking of ) that would do the multiple REPLACE() thing automatically. But if you also think that would be a good thing then go submit the idea to BMC and be the Nth customer to submit the same RFE. Wish I could help more. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Dec 11, 2007 6:14 PM, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: ** ARS 7.0 Let's say I have a character field with the following value: The status is $Status$ How can I get $Status$ to evaluate to the value of Status on the current form? Thanks, Michael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: script for checking arserverd growth
Growth in what terms? What operating system? Axton On Dec 11, 2007 4:49 PM, Anoop Sasidharan [EMAIL PROTECTED] wrote: ** Dear Lister I'm looking at a script that would track the arseverd growth every 1 min and give the output as timestamp output of ps vg | grep arserverd command in a log file. Can someone help me with this script. Thanks Anoop Fly HYD-BLR for Rs.499 Log on to MakeMyTrip! Check it out! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: script for checking arserverd growth
Axton We are having some memory leakage issue. So I would like to check memory utilization at regular interval of time and I need a unix script that would capture the time and the corresponding arserverd memory utilization. The application is installed on HPUX. Thanks Anoop Date: Tue, 11 Dec 2007 19:59:04 -0500 From: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: script for checking arserverd growth
http://groups.google.com/group/comp.sys.hp.hpux/browse_thread/thread/69ccd94e7ff9d471/eb86d69722804835%23eb86d69722804835 Sorry, not too familiar with HPUX specifics. awk/sed with something that gives the data you want (hpux specific). Axton On Dec 11, 2007 8:15 PM, Anoop Sasidharan [EMAIL PROTECTED] wrote: Axton We are having some memory leakage issue. So I would like to check memory utilization at regular interval of time and I need a unix script that would capture the time and the corresponding arserverd memory utilization. The application is installed on HPUX. Thanks Anoop Date: Tue, 11 Dec 2007 19:59:04 -0500 From: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: script for checking arserverd growth
You can build a shell-script around top, vmstat or sar to obtain this information, however if you have IBM_TIVOLI or BMC-Patrol can do this for you. I have developed the script and gave me the result your looking for but, frankly speaking I do not know where in my archive if I got it I will send it to you. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, December 12, 2007 5:57 AM To: arslist@ARSLIST.ORG Subject: Re: script for checking arserverd growth http://groups.google.com/group/comp.sys.hp.hpux/browse_thread/thread/69c cd94e7ff9d471/eb86d69722804835%23eb86d69722804835 Sorry, not too familiar with HPUX specifics. awk/sed with something that gives the data you want (hpux specific). Axton On Dec 11, 2007 8:15 PM, Anoop Sasidharan [EMAIL PROTECTED] wrote: Axton We are having some memory leakage issue. So I would like to check memory utilization at regular interval of time and I need a unix script that would capture the time and the corresponding arserverd memory utilization. The application is installed on HPUX. Thanks Anoop Date: Tue, 11 Dec 2007 19:59:04 -0500 From: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Disclaimer: The information in this email and in any files transmitted with it, is intended only for the addressee and may contain confidential and/or privileged material. Access to this email by anyone else is unauthorized. If you receive this in error, please contact the sender immediately and delete the material from any computer. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is strictly prohibited. Statement and opinions expressed in this e-mail are those of the sender, and do not necessarily reflect those of STC. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Respuesta automatica de Ruben Arellano
Estare fuera de la oficina hasta el 26 de Diciembre, cualquier requerimiento urgente puede contactar a Esther Salem, [EMAIL PROTECTED], en Venezuela, Saludos y Feliz Navidad Este mensaje no esta siendo reenviado. I will be away from the office until December, 26, if you need assistance contact Esther Salem, [EMAIL PROTECTED], in Venezuela, Regards and Merry Christmas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Procedure Excution in Oracle Vs Remedy.
Thanks Dave for your response. Yes. We are using same user name and password for both remedy and Oracle. Thanks Regards, Gopala Krishna.Peela _ ' BTGS ESG; Virtusa India (P) Ltd., India - 044-42002700- Extn 3253 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Saville Sent: Tuesday, December 11, 2007 7:52 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Procedure Excution in Oracle Vs Remedy. On Tue, 11 Dec 2007 16:54:52 +0530, Gopala Krishna Peela wrote: Hi , I am trying to execute an external db procedure from my remedy application through dblink connectivity. I am not getting any errors while executing it separately through in Oracle using Toad. But I am facing the below error while executing it from Filter or Activelink using DirectSQL action. Expenditure type does not exist. Are you sure that remedy is connecting to the external DB with the same user ID/permissions as when you test with TOAD? -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Link for SQL
All Listers I need to integrate Altiris into the CMDB using the ALT2CMDB integration together with Remedy Link for SQL and EIE. The BMC Remedy Server is running on Solaris and the Altiris Database is on Windows Server 2003 Standard Edition. Does my EIE and Remedy Link for SQL need to run on a separate server in order to connect to Altiris Database and the Data Exchange Application needs to be installed on the Solaris machine? Any suggestions on the best configuration for the above? Frans Ferreira __ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries (the Group). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Currency Fields - Change Default value
Hi Listers, We have a requirement where we need to change the default values of all the exiting Currency fields from USD to GBP on all the forms in ITSM 7.0.2. I tried looking for current utilities, but could not find one. Please le me know if you are aware of any BMC recommended best practice...easy method which can help us. Thanks Regards, Phani. Voip: +44 20718 25413 This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Line Breaks?
Try the following: $App1$ + ,| + $App2$ + ,| + $App3$ Where the pipe character above is a Hard Enter from the keyboard. Frans Ferreira From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: 11 December 2007 11:55 PM To: arslist@ARSLIST.ORG Subject: Line Breaks? I am setting a field with data from 10 other fields. Right now I'm setting this field with $App1$ + , + $App2$ + , + $App3$ (etc...) In the field it looks like this: App1, App2, App3 I'd like it to look like this: App1, App2, App3 Any ideas? Lisa __20060125___This posting was submitted with HTML in it___ __ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries (the Group). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Currency Fields - Change Default value
Hi, You can use the arlabel utility which is provided with the AR System server. Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de HonnourPrahalladachar, PhaniRaja Envoyé : mercredi 12 décembre 2007 07:01 À : arslist@ARSLIST.ORG Objet : Currency Fields - Change Default value Hi Listers, We have a requirement where we need to change the default values of all the exiting Currency fields from USD to GBP on all the forms in ITSM 7.0.2. I tried looking for current utilities, but could not find one. Please le me know if you are aware of any BMC recommended best practice...easy method which can help us. Thanks Regards, Phani. Voip: +44 20718 25413 This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
