AW: Problem with CCM Calendar (ITSM Suite 7.03p7)
Hi, this is a good hint. I found some old *70* (jar/so) files. I remove these and I'll try it again. Thank you very much for this hint. with best regards, Marc Prang Von: strauss [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 27. Februar 2008 22:12 An: arslist@ARSLIST.ORG Betreff: Re: Problem with CCM Calendar (ITSM Suite 7.03p7) ** CCM Calendar is a ticking time bomb on ARS 7.1 - any version from beta to Patch 001. Trying to manipulate the calendar is guaranteed to crash the mid-tier tomcat instance. Support _finally_ found a fix for it in early February - you have to use the *70* files (dlls in my case) from 7.0.1 patch 6 in the mid-tier-install-dir/WEB-INF/lib directory instead of the ones that are installed by 7.1. If you have the misfortune of sharing tomcat with other apps, or have more than one tomcat instance on the server, you may have to separate them in terms of which dlls are shared by other apps - I found that the Kinetic Request 4.0.3.1 web would not work with the patch 006 dlls, only earlier versions, but you probably don't have the path problems I have on Windows servers. I know this fixes CCM Calendar on Windows; you will have to see if it helps in your environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marc Prang Sent: Wednesday, February 27, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Problem with CCM Calendar (ITSM Suite 7.03p7) ** Hi all, I've a problem with CCM Calendar. I installed on our solaris 10u4 machine with ars 7.1p1, midtier, flashboards, email, approval, assignment, cmdb 2.1p1, aie, itsm-suite 7.03p7, slm 7.1. Flashboards and Mid-Tier (Home Page and SLM) works fine but if I open CCM Calendar from AR Home Page (it's equal with fat client or browser) and I'll get an error message from tomcat in my right, big frame of ccm calendar like this: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoClassDefFoundError com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager.ja va:60) com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184) com.remedy.arsys.plugincontainer.impl.ARConversionHelper.convertTo70(Unk nown Source) com.remedy.arsys.plugincontainer.impl.PluginContextImpl.getServerUser(Un known Source) com.bmc.ccm.calendar.plugin.RequestDispatcher.handleRefreshAction(Reques tDispatcher.java:200) com.bmc.ccm.calendar.plugin.RequestDispatcher.dispatchRequest(RequestDis patcher.java:161) com.bmc.ccm.calendar.plugin.DashboardPlugin.processRequest(DashboardPlug in.java:40) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno wn Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. Apache Tomcat/5.5.25 Midtier0.log tells: Feb 27, 2008 7:56:17 PM - FINE (com.remedy.log.SESSION) : No preference server for this user Demo Using default preferences. Feb 27, 2008 7:56:17 PM - CONFIG (com.remedy.log.CONFIG) : Loaded properties file /usr/ar/mid-tier/WEB-INF/classes/locale.properties Feb 27, 2008 7:56:17 PM - FINE (com.remedy.log.SESSION) : No preference server for this user Demo Using default preferences. Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Throw Error - 9391 Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Throw Error - 9394 Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Caused due to Throw Error - 9391 Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Flashboard in the server q4de47sy072.gdc-bln03.t-system s.com Throw Error - 9394 Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) : The plugin url is file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/classes.jar file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/classes.jar Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) :
Re: Action deffered in Filter/Active Link
Hi, You have the problem of filter phasing. Namely, all push actions in filters are deferred to the 2nd phase of operations and take the FINAL field values. Add `! To the end of the filter name and that will cause it to run in the first phase of operation. It's a typical Remedy frig that they haven't got round to incorporating in standard condition setting options. Regards, Geoff Wilson BT Design -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: 27 February 2008 18:19 To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Hi List.. Here we go again... I've seen the log file (arerror.log) as Dylan has suggested, but I didn't find any occurrence of errors about this... What I've noticed is that workflow behavior changes if I modify the opiton If Any Requests Match in my Filter that executes the Push Fields Action... Here are the occurrences: 1 - If I use Display 'Any Match' Error, then I receive the message below: ARERR [8029] One or more entries match filter conditions -- this operation has been defined so that any matches generate an error P.S.: Record is not saved (because is a Error Message), and consequently, workflow is not executed... 2 - If I use Modify First Matching Request, the record is saved in my First form, but workflow is not completed... P.S.: I'm wishing to insert 3 records that are in a character field separated by blank space, and only the last record is created on my Second Form... Although, my Filter Guide Loop shows on log file that the Loop has been executed successfully (setting my auxiliar field with all the values of my vector*). Then, I've concluded that my Filter that creates a record on my Second Form is, on truth, modifying the record that was created in first run loop * vector - character field separated by blank space; 3 - If I use Modify All Matching Requests, I receive the following message: ARERR [382] The value(s) for this entry violate a unique index that has been defined for this form : User entry:003 4 - And finally, If I use Take No Action, the workflow (Push Fields) is not executed... --- Can anyone help me ... I'll be very grateful... If anyone of you need the Filter Log File for one of these cases (1, 2, 3, 4) reply for me and I'll post them for you One more time, thanks a lot for any reply... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Wheeler, Dylan Enviada: ter 26/2/2008 18:48 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link It looks like there is another problem with your filter somewhere. It's not a problem with it deferring anymore, it looks like the qualification on SEC-Create_User_ARSLIST_FG`! is passing and it's trying to push right away, but it's not. I'd check your error log to see if there is an entry in there for something like incompatible data, data too long for a field, etc. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link it didn't resolve yet ... I changed the name ... I put `!, instead ´! This is my log: Checking SEC-Create_User_ARSLIST (502) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX2_INT (536870929) = 3000 FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Central_Atendimento FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo
Re: ARERR [8939] The AR System Plug-In server is not responding.
Did you arplugin log, and with loglevel ALL? -- Jarl On Wed, Feb 27, 2008 at 11:28 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** New install - nothing suspicious in the logs whatsoever. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, February 27, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. ** William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED:Re: Approval Server 7.1
I got the sample def file from the installation and got the fields needed copied on my forms. Thanks Atul - Original Message - From: Roger Medsker [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Approval Server 7.1 Date: Wed, 27 Feb 2008 21:21:32 -0600 Atul, You would be better off re-installing the approval server and specifying to install the Sample applications. This will install both the AP-Sample:Lunch Scheduler form and the AP-Sample2:Get Agreement form (among others). That will eliminate the error you list below and allow you to copy the two fields to your request form. If it is not possible to re-install the approval server let me know and I can get you the def to you. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Wednesday, February 27, 2008 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Server 7.1 Hi Roger, Can you please (if possible) send me the def of AP-Sample:Lunch Scheduler form? Regards Atul - Original Message - From: Roger Medsker [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Approval Server 7.1 Date: Wed, 27 Feb 2008 06:15:00 -0600 Atul, I just did this myself. There are two fields, 14506 and 14507, that I had to add to my request form and to the join forms. You can find these two fields on the AP-Sample:Lunch Scheduler form. As Jarl said, this looks like a bug to me. Either the documentation needs to include these two fields or the workflow needs to not include them. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Tuesday, February 26, 2008 10:25 PM To: arslist@ARSLIST.ORG Subject: Approval Server 7.1 Hi All, I was trying Approval Server in 7.1 - Used a custom form and made the required join forms etc. Now I was able to create approval for Demo. But when I go on to the Approval Central and click on search to get pending approvals - get the following error message: * ARWARN [51] Field ID specified does not exist in this form : 14507 The preceding message occurred during the execution of active link AP:Central-SetGenericFieldFrom3WayJoinForm -- action 1. (ARNOTE 1101) * In the admin tool when I open the above mentioned AL and get to the if action get the following error: Form does not exist on server : AP-Sample2:Get Agreement (ARERR 303). What can be done to get the Approval Central to work. Platform: ARS 7.1, Approval Server 7.1, Solaris Oracle 10g Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Tadeu, You have found your problem. How to fix it depends on more details than you have disclosed so let me point out what I am fairly sure is the problem. A) The condition your using in your push action might need to change during the loop to get the results your after. And/OR B) The records your creating need to be more different to avoid an index on the target form And/Or C) The record your left with in the current transaction needs to be more different to avoid an index on the working form. (Assuming your if no match' = Create a new record) Condition 2 and 4 confirms that the Push If qualification your using does not match a record _initially_. But condition 3 indicates that it does match records that are created by the filter loop. So... For Possibility A) You may need to do an initial push (with the qualification) that you have, and use a different qualification for the 2nd through Nth loops through the vector of data. However you have not posted the qualifications/data details so it is impossible for me to give you advice on how you can make those alterations. For Possibility B) A record that the push action is making may be conflicting with a unique index on the target form. (Again it all depends on the exact data involved.) It might be that the first record is ok, but the second one is to much like the first. (Or something like that.) For Possibility C) It is possible that the workflow on the record that is spawing the target records is left in a state that violates an index on that record too. So after all of the looping is done, then the whole transaction is rolled back due to an inability to commit the spawing record to the DB. It is very hard to tell if B and/or C are the issue, but I seem them as definite possibilities. I really think A is your main problem. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Feb 27, 2008 at 1:18 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: snip What I've noticed is that workflow behavior changes if I modify the opiton If Any Requests Match in my Filter that executes the Push Fields Action... Here are the occurrences: snip 2 - If I use Modify First Matching Request, the record is saved in my First form, but workflow is not completed... P.S.: I'm wishing to insert 3 records that are in a character field separated by blank space, and only the last record is created on my Second Form... Although, my Filter Guide Loop shows on log file that the Loop has been executed successfully (setting my auxiliar field with all the values of my vector*). Then, I've concluded that my Filter that creates a record on my Second Form is, on truth, modifying the record that was created in first run loop * vector - character field separated by blank space; 3 - If I use Modify All Matching Requests, I receive the following message: ARERR [382] The value(s) for this entry violate a unique index that has been defined for this form : User entry:003 4 - And finally, If I use Take No Action, the workflow (Push Fields) is not executed... --- Tadeu Augusto Dutra Pinto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Callin' Goto Action (AL - Filter)
Anyone knows if can I call Goto Action from Active Link to a Filter?? (or from Filter to an Active Link)?? Thankx Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
arimport not importing dates properly
AR 7.0.1 Patch 005 on RedHat Linux We've got a script that uses arimport to import records into a form that has two date fields on it. We've tried to import the data several times and the dates keep coming in -5 hours from the time they are set for. For example, a data file that contains: Start_time, end_time 02/28/2008 16:00,02/28/2008 16:00 Will import fine but show up in the form at: 2/28/2008 11:00 We've tried various other formats including: 02/28/2008 16:00,02/28/2008 16:00 02/28/2008 4:00 PM, 02/28/2008 4:00 PM 2/28/2008 4:00 PM,2/28/2008 4:00 PM We've even tried pushing this data through character fields on a staging form and then using push fields to get it into the desired form's date fields with the same result. The strange part is that the records import as expected when we user Remedy Import from a windows client machine. Just not from the server. The time and time zone are set correctly on the server as is the Server Time Zone in Remedy. I've duplicated this on another Linux server running 7.1 patch 1. However, this works as expected using arimportcmd on a windows server running AR 7.0.1 Patch 5. --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM 7.0.3 installation on Solaris 10
Hi All, I am trying to install SLM 7.0.3 on a Solaris 10 with Oracle 10g box and it is giving me error: 1 Dev Cache Mode not On 2 SLM Application license not applied I have checked my ARS server and both options are correct, Dev Cache Mode is ON and I have applied the SLM Application License. Can anyone help me in the installation? What is wrong or where do I need to check for the problem? Environment: ARS - 7.0.1 p6 SLM - 7.0.3 TIA -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Action deffered in Filter/Active Link
Hi Carey, Thanks for attention, Here the details: For Possibility A) Run If: ( 'GRUPO_AUX1_CHAR' != $NULL$ ) AND ( 'GRUPO_AUX1_CHAR' !=) (Note: This is my vector of id's separated by ; that is incrementing by workflow according with loop) P.S.:In my workflow, Loop/Workflow finishes when this variable is equal NULL or . Push Fields If: $GRUPO_AUX3$ LIKE ( CRT + % ) (Note: This is my qualification for Push Fields Action, where, everytime that one determined field - $GRUPO_AUX3$ is started with CRT the record is created on another form) Tip: Between yesterday and today I thought in 2 possibilities... One: To do a variable that controls if a filter were or weren't created on loop (I think that is something like this that you're talkin' about)... Two: Call a Goto Action that calls an Active Link (this AL executes a Commit Changes Action and returns - Goto Action - to my Push Fields Filter everytime that loop is executed), But I don't know if will it execute... Well, For possibility 2 and 3 I also think that is less important than Possibility 1... Carey, with you or anybody else need Log Files tell me that I'll post here for you... Thankx for help... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Carey Matthew Black Enviada: qui 28/2/2008 10:03 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Tadeu, You have found your problem. How to fix it depends on more details than you have disclosed so let me point out what I am fairly sure is the problem. A) The condition your using in your push action might need to change during the loop to get the results your after. And/OR B) The records your creating need to be more different to avoid an index on the target form And/Or C) The record your left with in the current transaction needs to be more different to avoid an index on the working form. (Assuming your if no match' = Create a new record) Condition 2 and 4 confirms that the Push If qualification your using does not match a record _initially_. But condition 3 indicates that it does match records that are created by the filter loop. So... For Possibility A) You may need to do an initial push (with the qualification) that you have, and use a different qualification for the 2nd through Nth loops through the vector of data. However you have not posted the qualifications/data details so it is impossible for me to give you advice on how you can make those alterations. For Possibility B) A record that the push action is making may be conflicting with a unique index on the target form. (Again it all depends on the exact data involved.) It might be that the first record is ok, but the second one is to much like the first. (Or something like that.) For Possibility C) It is possible that the workflow on the record that is spawing the target records is left in a state that violates an index on that record too. So after all of the looping is done, then the whole transaction is rolled back due to an inability to commit the spawing record to the DB. It is very hard to tell if B and/or C are the issue, but I seem them as definite possibilities. I really think A is your main problem. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Feb 27, 2008 at 1:18 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: snip What I've noticed is that workflow behavior changes if I modify the opiton If Any Requests Match in my Filter that executes the Push Fields Action... Here are the occurrences: snip 2 - If I use Modify First Matching Request, the record is saved in my First form, but workflow is not completed... P.S.: I'm wishing to insert 3 records that are in a character field separated by blank space, and only the last record is created on my Second Form... Although, my Filter Guide Loop shows on log file that the Loop has been executed successfully (setting my auxiliar field with all the values of my vector*). Then, I've concluded that my Filter that creates a record on my Second Form is, on truth, modifying the record that was created in first run loop * vector - character field separated by blank space; 3 - If I use Modify All Matching Requests, I receive the following message: ARERR [382] The value(s) for this entry violate a unique index that has been defined for this form : User entry:003 4 - And finally, If I
RES: March 6 0CLA.RUG Meeting Reminder
One day I still will participate in a event like RUG... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Cindy Harrison Enviada: qui 28/2/2008 00:06 Para: arslist@ARSLIST.ORG Assunto: March 6 0CLA.RUG Meeting Reminder OCLA.RUG Members: Just one more week until the next OC.LA.RUG meeting! Our March 6 meeting will be held at Broadcom Corporation world headquarters in Irvine. The address for the office is: 5300 California Ave Irvine, Ca 92617 There is a guard shack at the entrance. Tell the guard that you are there for the OCLA Rug meeting. The conference room is called 'Doheney' and is located in building 2. The presenters for our upcoming meeting will be Alarmpoint Systems, Inc. AlarmPoint Systems, Inc provides automated event notification and resolution products and on-demand services to nearly 800 global organizations. The AlarmPoint products enable leading enterprises to reduce costs in IT operations while providing higher levels of service to business users. (Alarmpoint Systems Inc., Company. Retrieved January 29, 2008 from http://www.alarmpoint.com/?SID=company). Lunch and doorprizes to be provided! RSVP to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Updating view forms
My memory isn't what it used to be, but I believe you can change the view pointers at the database level by changing the tablename in the SCHEMA_VIEW table, then restarting the system. You'll see the underlying tables for your view fields in this table. No Warranty Implied! :) Rob Tucker New Edge Networks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 27, 2008 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Updating view forms ** I don't know of a way to change the Remedy view location other than exporting to a def, modifying the def, deleting the form and re-importing from the modified def. Importing in place (without deleting the form) might work. Have you tried creating a local Remedy db view of the remote data. Basically drop the synonym and do: Create or Replace View MYSCHEMA.MYVIEW as select * from [EMAIL PROTECTED]; No changes to Remedy will then be necessary. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jill E Sent: Wednesday, February 27, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Updating view forms Greetings, In an ARS 7.0.1 / RHEL4 64bit / Oracle 10g environment, I created a view form to look at a view of another schema in the same database as Remedy. That schema was moved to another Oracle database so now a DB link must be employed. This is fine except that I need to update the view form in ARS so that it knows to look in the new location. How can I update the view form definition to look at a different database location? Specifically, I want to change Form Properties View Information Table Name value from MYSCHEMA.MYVIEW to [EMAIL PROTECTED], Field Properties Database tab View Information Table value, or use some other means to update the view form to use a new table name value. I tried a workaround by creating a synonym, which works fine in SQLPlus for running queries as aradmin like select * from MYSCHEMA.MYVIEW where id='foo' but each time I open the view form in Remedy Administrator, the error Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) is reported and I am not able to get AR to use the synonym, even to create new view form, like I am with SQLPlus. I've found old bugs relating to synonyms, but I am not tied to using this approach to solve the problem anyway. Thanks for any advice you can offer! Jill Anderson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server with 7.0 API - Qualification Error
Joe, There is nothing wrong with the qualification I am using. Like I said, the same qualification works on the same form in ARS 6.0, 6.3, and 7.0. Since this call is made through the API we have to use the field name, not the field label, so the last item on the list you provided isn't valid for this situation. I have tried all of the following: 'Status' = New 'Status*' = New '7' = New The only one that worked is the last one, which uses the field ID. This is less than ideal because it is unreadable by anyone other than a Remedy admin. Obviously this simple query isn't too hard, but using a combination of multiple fields will get unreadable quickly. Jack On 2/27/08, Joe D'Souza [EMAIL PROTECTED] wrote: ** Jack, According to the Error message description for this error this error occurs when: The field referenced in the search line is not a recognized field on the current form. This error often has one of the following causes: * Omitting the single quotation marks around a field reference that contains spaces or other special characters * Using single quotation marks around a value when double quotation marks must be used * Omitting double quotation marks from around a value * Specifying an invalid field label Fix the format of the line, and perform the search again. Check all these and if you still have a problem write back.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Jack Boespflug *Sent:* Wednesday, February 27, 2008 10:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.1 Server with 7.0 API - Qualification Error ** Correction, the ARERR is 1587. On 2/27/08, Jack Boespflug [EMAIL PROTECTED] wrote: We are using the 7.0 API with a 7.1 AR Server, and are having problems with qualifications. If a qualification used with the API accesses a field where the field label is the same as the field name, there is no problem. Qualifications work just fine. If a qualification used with the API accesses a field where the field label and name differ, we are getting an ARERR 1589 error. So if a form has a status field with label 'Status' and field name 'Status', a qualification of 'Status' = New will work just fine with the 7.0 API and 7.1 server. If the form has a status field with label 'Status*', and field name 'Status', a qualification of 'Status' = New will not work. This same query does work with a 7.0 server however. We cannot use the 7.1 API yet, as our codebase is still using the old API classes. Does anybody have any knowledge regarding this issue? -- Jack Boespflug Kinetic Data, Inc. 235 E. 6th Street, Suite 400B St. Paul, MN 55101 651-556-0928 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Jack Boespflug Kinetic Data, Inc. 235 E. 6th Street, Suite 400B St. Paul, MN 55101 651-556-0928 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Systems Administrator, Bentonville, AR - Remedy Administration included in this position
Job ID: 20337 Job Title: Systems Administrator - ISD Job Type:Regular Full Time: Yes Date Posted: Feb 01 2008 Job Description and Responsibilities:Systems Administrator - ISD PPR 70 Installs new software releases, patches and upgrades. Resolves software related problems. Maintains software and system configurations. Modifies existing processes with direction of guidance. Follows documented escalation procedures. Participates in war rooms with direction and guidance. Has knowledge of commonly-used concepts, practices and procedures within the contact center field. Job Requirements: 1. Immediate project management: work with customer on establishing requirements to solve business issues, run intra-team projects, project organization, flowcharting ability to execute all components of methodology 2. Basic to intermediate knowledge of O/S concepts (Windows, HPUX, AIX), networking concepts, client/server concepts, hardware/software architectural concepts 3. Basic to intermediate knowledge of database concepts 4. Basic to intermediate knowledge of application maintenance, basic scripting knowledge 5. Ability to use problem solving skills to quantify business and technical issues, quickly and thoroughly Additional Preferred Qualifications 1. Ability to effectively provide update status for project tracking and participates in intra team projects 2. Understanding of software management 3. Ability to create, maintain and follow documented processes 4. Knowledge of contact center systems and components: reporting, knowledge management, incident management, email management 5. Customer service skills Apply online at https://pcws.wal-mart.com/cws/seeker.html - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Business Analyst, Bentonville, AR
Job ID: 20400 Job Title: Business Analyst - ISD Relocation Available: Job Type:Regular Full Time: Yes Date Posted: Feb 01 2008 Job Description and Responsibilities:Business Analyst - ISD PPR 72 Assists the Contact Center business in determining which business requirements can be automated and/or integrated with existing business and technical processes. Assists with creating technical specifications for system evaluation and supports the development of high-level project definitions providing initial time and cost assessments. Works closely with the customer to establish requirements to solve business issues. Assesses user-interface 'usability' and 'ease of use'. Job Requirements: 1. Intermediate project management - work with customer on establishing requirements to solve business issues, run intra-team projects, project organization, flow-charting ability to execute all components of methodology 2. Ability to conduct customer and vendor communication - excellent interpersonal and communication skills 3. Broad knowledge in retail business operations and contact center operations 4. Working knowledge of the organization's contact center systems and expertise in the contact center business area 5. Ability to work closely with customers and document their needs, processes and issues to present within ISD Additional Preferred Qualifications 1. Ability to determine course of action to solve problems to satisfy customer needs 2. Ability to write DOUs and proposals 3. Creates and facilitates presentations to diverse types of audiences 4. Knowledge of contact center systems and components - reporting, knowledge management, incident management, email management Apply online at: https://pcws.wal-mart.com/cws/seeker.html - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Action deffered in Filter/Active Link
AND WHY EVERYTIME I CREATE RECORDS ON MY DESTINE FORM THROUGH 'PUSH FIELDS' ACTION, RECORD ON MY DESTINE FORM IS REPLACED (I.E. THE OLD RECORD IS DELETED AND MY ONLY NEW RECORD IS CREATED)??? Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto Dutra Pinto Enviada: qui 28/2/2008 10:48 Para: arslist@ARSLIST.ORG Assunto: RES: Action deffered in Filter/Active Link Hi Carey, Thanks for attention, Here the details: For Possibility A) Run If: ( 'GRUPO_AUX1_CHAR' != $NULL$ ) AND ( 'GRUPO_AUX1_CHAR' !=) (Note: This is my vector of id's separated by ; that is incrementing by workflow according with loop) P.S.:In my workflow, Loop/Workflow finishes when this variable is equal NULL or . Push Fields If: $GRUPO_AUX3$ LIKE ( CRT + % ) (Note: This is my qualification for Push Fields Action, where, everytime that one determined field - $GRUPO_AUX3$ is started with CRT the record is created on another form) Tip: Between yesterday and today I thought in 2 possibilities... One: To do a variable that controls if a filter were or weren't created on loop (I think that is something like this that you're talkin' about)... Two: Call a Goto Action that calls an Active Link (this AL executes a Commit Changes Action and returns - Goto Action - to my Push Fields Filter everytime that loop is executed), But I don't know if will it execute... Well, For possibility 2 and 3 I also think that is less important than Possibility 1... Carey, with you or anybody else need Log Files tell me that I'll post here for you... Thankx for help... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Carey Matthew Black Enviada: qui 28/2/2008 10:03 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Tadeu, You have found your problem. How to fix it depends on more details than you have disclosed so let me point out what I am fairly sure is the problem. A) The condition your using in your push action might need to change during the loop to get the results your after. And/OR B) The records your creating need to be more different to avoid an index on the target form And/Or C) The record your left with in the current transaction needs to be more different to avoid an index on the working form. (Assuming your if no match' = Create a new record) Condition 2 and 4 confirms that the Push If qualification your using does not match a record _initially_. But condition 3 indicates that it does match records that are created by the filter loop. So... For Possibility A) You may need to do an initial push (with the qualification) that you have, and use a different qualification for the 2nd through Nth loops through the vector of data. However you have not posted the qualifications/data details so it is impossible for me to give you advice on how you can make those alterations. For Possibility B) A record that the push action is making may be conflicting with a unique index on the target form. (Again it all depends on the exact data involved.) It might be that the first record is ok, but the second one is to much like the first. (Or something like that.) For Possibility C) It is possible that the workflow on the record that is spawing the target records is left in a state that violates an index on that record too. So after all of the looping is done, then the whole transaction is rolled back due to an inability to commit the spawing record to the DB. It is very hard to tell if B and/or C are the issue, but I seem them as definite possibilities. I really think A is your main problem. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Feb 27, 2008 at 1:18 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: snip What I've noticed is that workflow behavior changes if I modify the opiton If Any Requests Match in my Filter that executes the Push Fields Action... Here are the occurrences: snip 2 - If I use Modify First Matching Request, the record is saved in my First form, but workflow is
Re: ARERR [8939] The AR System Plug-In server is not responding.
Assuming the log level ALL = finest in the new 7.1 server log settings - the answer is Yes. For what it's worth this is one physical solaris server with 3 separate logical servers on it. Each of those has an AR server/application install that is identical EXCEPT for the ports that are being used (and obviously we're not using portmapper). One theory is that this is trying to either a) use portmapper or b) use the wrong port but I see no evidence of either of those things anywhere. I've sent support all of the log files as well as the conf files and the /etc/hosts file - and I've been through these all too. The biggest indicator of anything is the client site API log which says: API TID: 27 RPC ID: 027160 Queue: Fast Client-RPC: 390620USER: YNZJH0/* Thu Feb 28 2008 09:01:01.7297 */-SE FAIL Strangely there's not a +SE command that goes with this. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Thu 2/28/2008 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. Did you arplugin log, and with loglevel ALL? -- Jarl On Wed, Feb 27, 2008 at 11:28 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** New install - nothing suspicious in the logs whatsoever. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, February 27, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. ** William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Capture Space Value
ARS 6.03 patch 16 WIN 2003 SQL2K We recently discovered an interesting phenomenon. We have a character field where users enter free text. This text is passed via a web service to another system. If the user should happen to enter a 'space' as the first character in the string there are two things that happen: * On the Remedy side the field appears to be blank. This is the case even if there is text entered after the 'space'. * In the other system, the mapped column in the WSDL has a value of 10. I need to figure out a way to check the string and see if the first character is indeed a 'space'. The idea will be to either give the user an error message or if possible delete the 'space' from the string. If anyone has a good way to accomplish this I am open to ideas. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Capture Space Value
Sounds like a job for LTRIM: LTRIM (char) char Returns the value of (char) after deleting any blank spaces and tabs to the left. Change the form so the users a typing their data into a temporary field. Have a filter fire on submit or modify that runs the field through LTRIM and pushes it into the field you are using in the web service J.T. Shyman Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, February 28, 2008 11:50 AM To: arslist@ARSLIST.ORG Subject: Capture Space Value ARS 6.03 patch 16 WIN 2003 SQL2K We recently discovered an interesting phenomenon. We have a character field where users enter free text. This text is passed via a web service to another system. If the user should happen to enter a 'space' as the first character in the string there are two things that happen: * On the Remedy side the field appears to be blank. This is the case even if there is text entered after the 'space'. * In the other system, the mapped column in the WSDL has a value of 10. I need to figure out a way to check the string and see if the first character is indeed a 'space'. The idea will be to either give the user an error message or if possible delete the 'space' from the string. If anyone has a good way to accomplish this I am open to ideas. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
XML Parser Plug-in
Is there any sort of plug-in that can parse an XML string? I need to call a web service that returns either an array of objects or an XML string with the data from the objects. Remedy can't consume a web service that returns arrays, so my only option is to retrieve the XML string. But now I'm looking at writing a lot of complicated Set Fields workflow using functions to pick out the substrings I want in a series of loops and store them in specific fields. I was thinking it would be so much easier if I could call some kind of filter plug-in, pass it my XML string, and have it spit back the pieces I want. Has anyone seen anything like this? - AR Server 6.3 patch 20 (soon to be 7.0.1 patch 5) - Windows 2003 - SQL Server 2000 - 100% home-grown system Thanks, Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(r) WE MAKE INFORMATION INTELLIGENTTM * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server with 7.0 API - Qualification Error
Actually, I tend to use field IDs all the time in my qualifications inside API programs. Why? Because even though nobody should ever change a field's database name, there is always the possibility that it could happen. Some people just can't keep well enough alone. To address the readability issue, I assign either a constant (static final) or create a configuration option. Often the name I assign to the constant is more meaningful than the field name. When it comes right down to it, query strings are still magic strings, which most good programmers try to avoid. So the best solution, for me anyway, is to create configurable query strings, stored externally, where the field IDs are replaceable tokens. It might sound like a lot of work, and it can take extra time up front, but I've never regretted it in the long run. But to the question at hand, since 7 is a core field, there's already a built-in constant value that you can use to make the code more readable: Contants.AR_CORE_STATUS --Tim - Original Message From: Jack Boespflug [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 9:49:19 AM Subject: Re: [ARSLIST] 7.1 Server with 7.0 API - Qualification Error **Joe, There is nothing wrong with the qualification I am using. Like I said, the same qualification works on the same form in ARS 6.0, 6.3, and 7.0. Since this call is made through the API we have to use the field name, not the field label, so the last item on the list you provided isn't valid for this situation. I have tried all of the following: 'Status' = New 'Status*' = New '7' = New The only one that worked is the last one, which uses the field ID. This is less than ideal because it is unreadable by anyone other than a Remedy admin. Obviously this simple query isn't too hard, but using a combination of multiple fields will get unreadable quickly. Jack On 2/27/08, Joe D'Souza [EMAIL PROTECTED] wrote:**Jack, According to the Error message description for this error this error occurs when: The field referenced in the search line is not a recognized field on the current form. This error often has one of the following causes: * Omitting the single quotation marks around a field reference that contains spaces or other special characters * Using single quotation marks around a value when double quotation marks must be used * Omitting double quotation marks from around a value * Specifying an invalid field label Fix the format of the line, and perform the search again. Check all these and if you still have a problem write back.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jack Boespflug Sent: Wednesday, February 27, 2008 10:34 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server with 7.0 API - Qualification Error ** Correction, the ARERR is 1587. On 2/27/08, Jack Boespflug [EMAIL PROTECTED] wrote: We are using the 7.0 API with a 7.1 AR Server, and are having problems with qualifications. If a qualification used with the API accesses a field where the field label is the same as the field name, there is no problem. Qualifications work just fine. If a qualification used with the API accesses a field where the field label and name differ, we are getting an ARERR 1589 error. So if a form has a status field with label 'Status' and field name 'Status', a qualification of 'Status' = New will work just fine with the 7.0 API and 7.1 server. If the form has a status field with label 'Status*', and field name 'Status', a qualification of 'Status' = New will not work. This same query does work with a 7.0 server however. We cannot use the 7.1 API yet, as our codebase is still using the old API classes. Does anybody have any knowledge regarding this issue? -- Jack Boespflug Kinetic Data, Inc. 235 E. 6th Street, Suite 400B St. Paul, MN 55101 651-556-0928 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Jack Boespflug Kinetic Data, Inc. 235 E. 6th Street, Suite 400B St. Paul, MN 55101 651-556-0928 [EMAIL PROTECTED] Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Capture Space Value
Are you sure it is a space? A value of 10 makes me think that it is a Line Feed character chr(10) (as does the fact that the field in Remedy appears to be blank). I think the user copied or put in a return at the beginning of the string. You can do a Set Fields action to remove them. REPLACE( '$field$', LTRIM(RTRIM( ' ')), '' ) NOTE: That is spaceReturnspace inside the trim functions. That handles the odd situation where Remedy will sometimes add a space before or after a lone return character. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, February 28, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Capture Space Value ARS 6.03 patch 16 WIN 2003 SQL2K We recently discovered an interesting phenomenon. We have a character field where users enter free text. This text is passed via a web service to another system. If the user should happen to enter a 'space' as the first character in the string there are two things that happen: * On the Remedy side the field appears to be blank. This is the case even if there is text entered after the 'space'. * In the other system, the mapped column in the WSDL has a value of 10. I need to figure out a way to check the string and see if the first character is indeed a 'space'. The idea will be to either give the user an error message or if possible delete the 'space' from the string. If anyone has a good way to accomplish this I am open to ideas. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: XML Parser Plug-in
Personally when I have to consume a Web Service like that I switch to the Perl plug-in and use the perl module of SOAP::Lite Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Thursday, February 28, 2008 11:07 AM To: arslist@ARSLIST.ORG Subject: XML Parser Plug-in Is there any sort of plug-in that can parse an XML string? I need to call a web service that returns either an array of objects or an XML string with the data from the objects. Remedy can't consume a web service that returns arrays, so my only option is to retrieve the XML string. But now I'm looking at writing a lot of complicated Set Fields workflow using functions to pick out the substrings I want in a series of loops and store them in specific fields. I was thinking it would be so much easier if I could call some kind of filter plug-in, pass it my XML string, and have it spit back the pieces I want. Has anyone seen anything like this? - AR Server 6.3 patch 20 (soon to be 7.0.1 patch 5) - Windows 2003 - SQL Server 2000 - 100% home-grown system Thanks, Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(r) WE MAKE INFORMATION INTELLIGENTTM * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: XML Parser Plug-in
Chad, Take a look at XML Gateway. You can request a no cost evaluation. http://www.javasystemsolutions.com/jss/ http://www.javasystemsolutions.com/jss/ Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Thursday, February 28, 2008 9:07 AM To: arslist@ARSLIST.ORG Subject: XML Parser Plug-in ** Is there any sort of plug-in that can parse an XML string? I need to call a web service that returns either an array of objects or an XML string with the data from the objects. Remedy can't consume a web service that returns arrays, so my only option is to retrieve the XML string. But now I'm looking at writing a lot of complicated Set Fields workflow using functions to pick out the substrings I want in a series of loops and store them in specific fields. I was thinking it would be so much easier if I could call some kind of filter plug-in, pass it my XML string, and have it spit back the pieces I want. Has anyone seen anything like this? - AR Server 6.3 patch 20 (soon to be 7.0.1 patch 5) - Windows 2003 - SQL Server 2000 - 100% home-grown system Thanks, Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOMR WE MAKE INFORMATION INTELLIGENTTM * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Capture Space Value
Fred, If I had not tested this myself I would not have believed it. Thanks for the suggestion. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 28, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Space Value Are you sure it is a space? A value of 10 makes me think that it is a Line Feed character chr(10) (as does the fact that the field in Remedy appears to be blank). I think the user copied or put in a return at the beginning of the string. You can do a Set Fields action to remove them. REPLACE( '$field$', LTRIM(RTRIM( ' ')), '' ) NOTE: That is spaceReturnspace inside the trim functions. That handles the odd situation where Remedy will sometimes add a space before or after a lone return character. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, February 28, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Capture Space Value ARS 6.03 patch 16 WIN 2003 SQL2K We recently discovered an interesting phenomenon. We have a character field where users enter free text. This text is passed via a web service to another system. If the user should happen to enter a 'space' as the first character in the string there are two things that happen: 1. On the Remedy side the field appears to be blank. This is the case even if there is text entered after the 'space'. 2. In the other system, the mapped column in the WSDL has a value of 10. I need to figure out a way to check the string and see if the first character is indeed a 'space'. The idea will be to either give the user an error message or if possible delete the 'space' from the string. If anyone has a good way to accomplish this I am open to ideas. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
In a 'Push Field if' qualification a field in $'s is the local form an field in single quotes are remote fields. So... What is likely happening is the local field does not start with the string CRT (the first time through the loop). So a new record is created on the Push Value To: form due to the 'If No Requests Match' condition. Then the next time around the loop then the 'Push Field if' matches so then you get Modify first or Modify all conditions from the 'If Any Requests Match:' condition. What you likely need to do is either not have a 'Push Field If' qualification, with 'If No requests match = Create a New Request AND 'If Any Requests Match' = Take no action ( thus saying always create a new record), or find a way to actaully search the target form to decide if you need to create a new record or not. If for example your vector might have duplicate components that you only want to produce one child per unique value and not one child per element then you need to include the value's value in the 'Push Field if' qualification so that the Search is done, it finds a row and then the 'If Any Requests Match' = Take no action option is used. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Feb 28, 2008 at 8:48 AM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: Run If: ( 'GRUPO_AUX1_CHAR' != $NULL$ ) AND ( 'GRUPO_AUX1_CHAR' !=) (Note: This is my vector of id's separated by ; that is incrementing by workflow according with loop) P.S.:In my workflow, Loop/Workflow finishes when this variable is equal NULL or . Push Fields If: $GRUPO_AUX3$ LIKE ( CRT + % ) (Note: This is my qualification for Push Fields Action, where, everytime that one determined field - $GRUPO_AUX3$ is started with CRT the record is created on another form) snip Tadeu Augusto Dutra Pinto - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: XML Parser Plug-in
See multiple previous posts (mostly by me) about the Java Scripting Plugin. You can write as much processing as you like (in Java) with this tool. Including and not limited to parsing and returning values or even something as *crazy* as just parsing and submitting data back to the ARS server in the form of multiple data rows. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Feb 28, 2008 at 12:07 PM, Hall Chad - chahal [EMAIL PROTECTED] wrote: ** Is there any sort of plug-in that can parse an XML string? I need to call a web service that returns either an array of objects or an XML string with the data from the objects. Remedy can't consume a web service that returns arrays, so my only option is to retrieve the XML string. But now I'm looking at writing a lot of complicated Set Fields workflow using functions to pick out the substrings I want in a series of loops and store them in specific fields. I was thinking it would be so much easier if I could call some kind of filter plug-in, pass it my XML string, and have it spit back the pieces I want. Has anyone seen anything like this? - AR Server 6.3 patch 20 (soon to be 7.0.1 patch 5) - Windows 2003 - SQL Server 2000 - 100% home-grown system Thanks, Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(R) WE MAKE INFORMATION INTELLIGENTTM * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: XML Parser Plug-in
Wrote a C plugin some year ago using the libxml parser(http://xmlsoft.org/). The input was the XML document, and a xpath query(or several). Returned the value queried for in the xpath. Today I would go for a java plugin... - Jarl On Thu, Feb 28, 2008 at 6:07 PM, Hall Chad - chahal [EMAIL PROTECTED] wrote: ** Is there any sort of plug-in that can parse an XML string? I need to call a web service that returns either an array of objects or an XML string with the data from the objects. Remedy can't consume a web service that returns arrays, so my only option is to retrieve the XML string. But now I'm looking at writing a lot of complicated Set Fields workflow using functions to pick out the substrings I want in a series of loops and store them in specific fields. I was thinking it would be so much easier if I could call some kind of filter plug-in, pass it my XML string, and have it spit back the pieces I want. Has anyone seen anything like this? - AR Server 6.3 patch 20 (soon to be 7.0.1 patch 5) - Windows 2003 - SQL Server 2000 - 100% home-grown system Thanks, Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(R) WE MAKE INFORMATION INTELLIGENTTM * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS/ITSM 7.1
Looking for a list or series of lists of specific elements modified when upgrading from ARS 7.0.1 (p001) to ARS 7.1 (p001). Also for CMDB 2.0.1 to 2.1 and Asset Management 7.0 (p003) to 7.0.3. Can someone point in a general direction please? Thanks! SQL2K backend, Win2K3 servers Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
embedded URL problem
I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM. *dom*.washington.edueid=008https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM. *som*.washington.edueid=008https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS/ITSM 7.1
I think there are lists on BMC's documentation site of what's in the ITSM 7 components, but the patches leave increasingly high levels of information to the imagination. Rick On Thu, Feb 28, 2008 at 10:26 AM, Drake,Dave [EMAIL PROTECTED] wrote: ** Looking for a list or series of lists of specific elements modified when upgrading from ARS 7.0.1 (p001) to ARS 7.1 (p001). Also for CMDB 2.0.1 to 2.1 and Asset Management 7.0 (p003) to 7.0.3. Can someone point in a general direction please? Thanks! SQL2K backend, Win2K3 servers *Dave Drake* | Remedy Administrator | Cerner Corporation - CernerWorks | * [EMAIL PROTECTED] [EMAIL PROTECTED] | * www.cerner.com* http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 7.1p002 released
On the FTP site. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
If I understand correctly, you could modify the value of the Default Web Path or Email Notifications Web Path settings (In the Admin Tool, File - Server Information - Advanced). Would there be a disadvantage of setting it there? Michael Durrant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 28, 2008 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: embedded URL problem ** The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=W B%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=W B%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
Warren: You might be able to set the ...som... name as an ARS alias for the server (in ar.cfg/ar.conf). Also in the past I've stored parts of the URL as global variables so that the correct value can be used to generate notifications. HTH, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:52:43 AM Subject: Re: embedded URL problem ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
Warren, Which is the name listed in the ar.cfg for the server (the som or dom name)? That is the name that will get put into the URL's server= section. Do you have the other name listed in the ar.cfg file as a IP-Name: alias? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Thursday, February 28, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: embedded URL problem ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=W B%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=W B%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
Axton, Man, that felt so rightstill won't work, now the embedded URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver= *INGRAHAM.som.washington.edu.dom.washington.edu*eid=008 It's still tacking on the servers Domain onto the end of the INGRAHAM.som.washington.edu. I'm starting to think that I may just need to change the domain name. Warren On 2/28/08, Axton [EMAIL PROTECTED] wrote: ** The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.eduhttp://ingraham.dom.washington.edu/is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
It is set. I think the issue lays with how Remedy constructs that second piece of the URL. The first piece: ingraham.som.washington.edu/arsys is pulled from the advanced tab setting, but the second Server reference is being built with the domain name of the machine that the server sits on. Warren On 2/28/08, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: ** If I understand correctly, you could modify the value of the Default Web Path or Email Notifications Web Path settings (In the Admin Tool, File - Server Information - Advanced). Would there be a disadvantage of setting it there? Michael Durrant -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Thursday, February 28, 2008 12:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: embedded URL problem ** The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.eduhttp://ingraham.dom.washington.edu/is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that
Re: embedded URL problem
AR.CFG's Server-name setting was just plain old INGRAHAM I tried changing it to INGRAHAM.som.washington.edu, but all that go me was the following for the second server ref. in the URL: INGRAHAM.som.washington.edu.dom.washington.edu! My head hurts On 2/28/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Warren, Which is the name listed in the ar.cfg for the server (the som or dom name)? That is the name that will get put into the URL's server= section. Do you have the other name listed in the ar.cfg file as a IP-Name: alias? Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Thursday, February 28, 2008 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: embedded URL problem ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.eduhttp://ingraham.dom.washington.edu/is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Two quick port questions
AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two quick port questions
William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
Do you have lines in your ar.cfg of? IP-Name: INGRAHAM.som.washington.edu IP-Name: INGRAHAM.dom.washington.edu With these in the ar.cfg the Remedy server should know itself by all 3 names. If you then added the dom one to Mid-Tier it should work (even though it is not the way you want it ;) Also you might check the hosts file on your server to make sure that the short name of INGRAHAM is an alias for the full server name (sounds strange but I've seen where that helps) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Thursday, February 28, 2008 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: embedded URL problem ** AR.CFG's Server-name setting was just plain old INGRAHAM I tried changing it to INGRAHAM.som.washington.edu, but all that go me was the following for the second server ref. in the URL: INGRAHAM.som.washington.edu.dom.washington.edu! My head hurts On 2/28/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Warren, Which is the name listed in the ar.cfg for the server (the som or dom name)? That is the name that will get put into the URL's server= section. Do you have the other name listed in the ar.cfg file as a IP-Name: alias? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Thursday, February 28, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: embedded URL problem ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=W B%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu http://ingraham.som.washington.edu/ is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu http://ingraham.dom.washington.edu/ is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=W B%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
Re: Two quick port questions
A port is more or less like a cell phone. Most of us carry one for use, and likewise, each of us prefer to have our own. When we have to share them with others, the situation that it creates is somewhat awkward. The very same thing is true communications ports. First question - yes. The AR System server and the plug in server cannot share the same port. There is nothing that says that they cannot be one port up from each other, however. Second question - No. The AR System server should be able to connect to it locally provided that it knows what port the server is on. Interestingly enough, I am not sure if a remote address can connect to a plugin server like that. I've never tried. Just for the sake of curiousity, it would be neat if someone could try it and post the answer. HTH. William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FIXED: Re: embedded URL problem
Thanks Axton, I totally missed the piece about configuring both servers in the midtier config tool. That did the trick Warren On 2/28/08, Axton [EMAIL PROTECTED] wrote: ** The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.eduhttp://ingraham.dom.washington.edu/is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: embedded URL problem
Thanks Fred! Warren On 2/28/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Do you have lines in your ar.cfg of? IP-Name: INGRAHAM.som.washington.edu http://ingraham.som.washington.edu/ IP-Name: INGRAHAM.dom.washington.edu http://ingraham.dom.washington.edu/ With these in the ar.cfg the Remedy server should know itself by all 3 names. If you then added the dom one to Mid-Tier it should work (even though it is not the way you want it ;) Also you might check the hosts file on your server to make sure that the short name of INGRAHAM is an alias for the full server name (sounds strange but I've seen where that helps) Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Thursday, February 28, 2008 1:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: embedded URL problem ** AR.CFG's Server-name setting was just plain old INGRAHAM I tried changing it to INGRAHAM.som.washington.eduhttp://ingraham.som.washington.edu/, but all that go me was the following for the second server ref. in the URL: INGRAHAM.som.washington.edu.dom.washington.eduhttp://ingraham.som.washington.edu.dom.washington.edu/ ! My head hurts On 2/28/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Warren, Which is the name listed in the ar.cfg for the server (the som or dom name)? That is the name that will get put into the URL's server= section. Do you have the other name listed in the ar.cfg file as a IP-Name: alias? Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Thursday, February 28, 2008 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: embedded URL problem ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.eduhttp://ingraham.dom.washington.edu/is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.
Re: FIXED: Re: embedded URL problem
Only problem with that one is if you use the Home Page Application list, you will now have two different servers that are listed for each application _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Thursday, February 28, 2008 1:23 PM To: arslist@ARSLIST.ORG Subject: FIXED: Re: embedded URL problem ** Thanks Axton, I totally missed the piece about configuring both servers in the midtier config tool. That did the trick Warren On 2/28/08, Axton [EMAIL PROTECTED] wrote: ** The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3a EmailTest https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3 aEmailTestserver=INGRAHAM.dom.washington.edueid=008 server=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu http://ingraham.som.washington.edu/ is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu http://ingraham.dom.washington.edu/ is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3a EmailTest https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3 aEmailTestserver=INGRAHAM.som.washington.edueid=008 server=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: FIXED: Re: embedded URL problem
And, if I'm not mistaken, there will be two sets of caches -- one for each server name. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/28/2008 02:48 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: FIXED: Re: embedded URL problem ** Only problem with that one is if you use the Home Page Application list, you will now have two different servers that are listed for each application From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Thursday, February 28, 2008 1:23 PM To: arslist@ARSLIST.ORG Subject: FIXED: Re: embedded URL problem ** Thanks Axton, I totally missed the piece about configuring both servers in the midtier config tool. That did the trick Warren On 2/28/08, Axton [EMAIL PROTECTED] wrote: ** The value used for the server parameter needs to match what you have configured in the mid-tier configuration for valid ar servers. If you want to access the server under multiple names, you can register each name in the server list in the mid-tier config page. If you want to control what is in the constructed url, you have to set Server-Name value in the ar.conf. Axton Grams On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore [EMAIL PROTECTED] wrote: ** That's the actual name Warren On 2/28/08, Phil Murnane [EMAIL PROTECTED] wrote: Warren: I'm not completely sure about this, but isn't the Server= parameter supposed to be the ARS name of the server (eg, the name that shows in the lower right when using the WUT)? This would preclude using ...edu at all (unless that's the actual ARS name of the server). FWIW, --Phil - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2008 11:21:34 AM Subject: embedded URL problem ** I've spent the last couple of hours pounding my head against a brick wall. I've checked the KB's and the arslist archive without luck. Here's the situation: Windows 2000 Advanced Server running IIS ARSystem 7.0.1 Patch 5* Mid Tier 7.0.1 Patch 1* Internet Explorer browsers. We have a filter that sends out notifications with the URL to the tkt embedded in the message. The URL looks like this: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.dom.washington.edueid=008 The problem that we are having is the Server Address. ingraham.som.washington.edu is correct, but when the system builds the url, the second Server name INGRAHAM.dom.washington.edu is taken from the actual machine name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, the mid tier is insisting on the following to actually get you to your tkt.: https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTestserver=INGRAHAM.som.washington.edueid=008 Anybody know how I can get the URL to be created using the som instead of dom without changing the actual server and domain name? Thanks! -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Two quick port questions
Let's throw a wrench in there. We have a physical Solaris host named A. It has 3 logical servers B,C, and D on it. Each of these logical servers is installed with an identical Remedy install EXCEPT none use portmapper so they all have specific ports specified. Box B uses ports 7800/7801 for arserver/pluginserver, C uses 7900/7901, etc. If logical box B tries to ping itself as b:7801 and is using it's logical name - would it route outside of the machine to the firewall? I have no idea. The name B is not the same as the physical host name A so how is this resolved? Each port had to be specifically opened on the firewall and we only opened the AR Server ports (7800, 7900, etc). Otherwise they are non-routable. I also tried adding this: Server-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using localhost:7801 ...it didn't work - so I tried: Server-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using B:7801 (where B is the actual logical server name). I did NOT try the physical server name... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 28, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions A port is more or less like a cell phone. Most of us carry one for use, and likewise, each of us prefer to have our own. When we have to share them with others, the situation that it creates is somewhat awkward. The very same thing is true communications ports. First question - yes. The AR System server and the plug in server cannot share the same port. There is nothing that says that they cannot be one port up from each other, however. Second question - No. The AR System server should be able to connect to it locally provided that it knows what port the server is on. Interestingly enough, I am not sure if a remote address can connect to a plugin server like that. I've never tried. Just for the sake of curiousity, it would be neat if someone could try it and post the answer. HTH. William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two quick port questions
That should have read Server-Plugin-Alias in my last response. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 28, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions A port is more or less like a cell phone. Most of us carry one for use, and likewise, each of us prefer to have our own. When we have to share them with others, the situation that it creates is somewhat awkward. The very same thing is true communications ports. First question - yes. The AR System server and the plug in server cannot share the same port. There is nothing that says that they cannot be one port up from each other, however. Second question - No. The AR System server should be able to connect to it locally provided that it knows what port the server is on. Interestingly enough, I am not sure if a remote address can connect to a plugin server like that. I've never tried. Just for the sake of curiousity, it would be neat if someone could try it and post the answer. HTH. William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two quick port questions
How is the /etc/hosts file set up? If /etc/hosts has entries for B, C, and D in it then Remedy will never go outside the firewall. # # Internet host table # 127.0.0.1localhost 192.168.1.1 a a.mydomain.net 192.168.1.2 b b.mydomain.net 192.168.1.3 c c.mydomain.net 192.168.1.4 d d.mydomain.net Or 192.168.1.1 a a.mydomain.net b b.mydomain.net c c.mydomain.net d d.mydomain.net FYI: We are on Solaris and we use the 1st method (giving each logical server it's own IP). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, February 28, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions Let's throw a wrench in there. We have a physical Solaris host named A. It has 3 logical servers B,C, and D on it. Each of these logical servers is installed with an identical Remedy install EXCEPT none use portmapper so they all have specific ports specified. Box B uses ports 7800/7801 for arserver/pluginserver, C uses 7900/7901, etc. If logical box B tries to ping itself as b:7801 and is using it's logical name - would it route outside of the machine to the firewall? I have no idea. The name B is not the same as the physical host name A so how is this resolved? Each port had to be specifically opened on the firewall and we only opened the AR Server ports (7800, 7900, etc). Otherwise they are non-routable. I also tried adding this: Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using localhost:7801 ...it didn't work - so I tried: Server-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using B:7801 (where B is the actual logical server name). I did NOT try the physical server name... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 28, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions A port is more or less like a cell phone. Most of us carry one for use, and likewise, each of us prefer to have our own. When we have to share them with others, the situation that it creates is somewhat awkward. The very same thing is true communications ports. First question - yes. The AR System server and the plug in server cannot share the same port. There is nothing that says that they cannot be one port up from each other, however. Second question - No. The AR System server should be able to connect to it locally provided that it knows what port the server is on. Interestingly enough, I am not sure if a remote address can connect to a plugin server like that. I've never tried. Just for the sake of curiousity, it would be neat if someone could try it and post the answer. HTH. William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two quick port questions
Ir's set up like the first method below - each has their own IP address. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 28, 2008 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions How is the /etc/hosts file set up? If /etc/hosts has entries for B, C, and D in it then Remedy will never go outside the firewall. # # Internet host table # 127.0.0.1localhost 192.168.1.1 a a.mydomain.net 192.168.1.2 b b.mydomain.net 192.168.1.3 c c.mydomain.net 192.168.1.4 d d.mydomain.net Or 192.168.1.1 a a.mydomain.net b b.mydomain.net c c.mydomain.net d d.mydomain.net FYI: We are on Solaris and we use the 1st method (giving each logical server it's own IP). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, February 28, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions Let's throw a wrench in there. We have a physical Solaris host named A. It has 3 logical servers B,C, and D on it. Each of these logical servers is installed with an identical Remedy install EXCEPT none use portmapper so they all have specific ports specified. Box B uses ports 7800/7801 for arserver/pluginserver, C uses 7900/7901, etc. If logical box B tries to ping itself as b:7801 and is using it's logical name - would it route outside of the machine to the firewall? I have no idea. The name B is not the same as the physical host name A so how is this resolved? Each port had to be specifically opened on the firewall and we only opened the AR Server ports (7800, 7900, etc). Otherwise they are non-routable. I also tried adding this: Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using localhost:7801 ...it didn't work - so I tried: Server-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using B:7801 (where B is the actual logical server name). I did NOT try the physical server name... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 28, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Two quick port questions A port is more or less like a cell phone. Most of us carry one for use, and likewise, each of us prefer to have our own. When we have to share them with others, the situation that it creates is somewhat awkward. The very same thing is true communications ports. First question - yes. The AR System server and the plug in server cannot share the same port. There is nothing that says that they cannot be one port up from each other, however. Second question - No. The AR System server should be able to connect to it locally provided that it knows what port the server is on. Interestingly enough, I am not sure if a remote address can connect to a plugin server like that. I've never tried. Just for the sake of curiousity, it would be neat if someone could try it and post the answer. HTH. William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Strip username from email address
Hi Everyone, When customer replies to an email containing the Ticket Number (RequestID) in the subject line, the email gets pushed from AR System Email Messages to a CSC: Email form, gets massaged and pushed to the ticket. If you want to know why, email me at [EMAIL PROTECTED] and I will be happy to explain the whole project. During the push to the CSC: Email and Ticket forms, the submitter/ last modified by is Remedy Application Service. What I would like to do is grab the customers email name and use it instead. Something like [EMAIL PROTECTED] to mbrittain. Does anyone have a string that will extract that variable? Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office) 315-317-2897 (cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strip username from email address
LEFT($FIELD$,(STRSTR($FIELD$,@)-1)) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Thursday, February 28, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Strip username from email address Hi Everyone, When customer replies to an email containing the Ticket Number (RequestID) in the subject line, the email gets pushed from AR System Email Messages to a CSC: Email form, gets massaged and pushed to the ticket. If you want to know why, email me at [EMAIL PROTECTED] and I will be happy to explain the whole project. During the push to the CSC: Email and Ticket forms, the submitter/ last modified by is Remedy Application Service. What I would like to do is grab the customers email name and use it instead. Something like [EMAIL PROTECTED] to mbrittain. Does anyone have a string that will extract that variable? Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office) 315-317-2897 (cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strip username from email address
The way I handled something similar was to take the email address and do a lookup on it against the People form. Then grab that user's login/full name and make it part of the Push Fields action. Rick On Thu, Feb 28, 2008 at 1:26 PM, Brittain, Mark [EMAIL PROTECTED] wrote: ** Hi Everyone, When customer replies to an email containing the Ticket Number (RequestID) in the subject line, the email gets pushed from AR System Email Messages to a CSC: Email form, gets massaged and pushed to the ticket. If you want to know why, email me at [EMAIL PROTECTED] and I will be happy to explain the whole project. During the push to the CSC: Email and Ticket forms, the submitter/ last modified by is Remedy Application Service. What I would like to do is grab the customers email name and use it instead. Something like [EMAIL PROTECTED] to mbrittain. Does anyone have a string that will extract that variable? Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office) 315-317-2897 (cell) *This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited.* __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question about removing the change-fixed application licenses
Environment: Remedy 6.3 patch 20 - ITSM Change Management Module 6 installed. - Approval Server - Configuration Manager Hey everyone, We are planning to remove our Change Management application licenses and we have built are own change management suite from scratch. I was wondering if there were any consequences by removing the licenses other than the Change Management module itself. Like I've stated above, we only have the BMC OOTB Change Management module and i'm thinking that the removal of the change-fixed and change-floating application licenses would only affect the change management forms. Does this include the SHR:People or other forms with the prefix of SHR? Or any of the approver forms? I remember seeing some workflow on our CHG:Change form that dealt with licenses but looking at the application package, the application is not deployable and is local. It is also my understanding that this will not affect the Configuration Manager and Approver Server. So what exactly do the licenses protect in the change management module? If you guys need more information, I can provide. Thanks. -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question about removing the change-fixed application licenses
As far as I know, you should be ok. To be on the safe side, you could disable the license checking filters (you know which ones they are), which I believe only fire against the CHG:Change form. Also, let your sales person know that you've done this, so that you won't be billed for maintenance on the application or its licenses. Rick P.S. To anyone else, you should only do this if you are, like Robert, no longer using the application. To do so under other conditions would cause you to be in violation of your licensing agreement, which I am in no way advocating. On Thu, Feb 28, 2008 at 1:47 PM, Robert Halstead [EMAIL PROTECTED] wrote: ** Environment: Remedy 6.3 patch 20 - ITSM Change Management Module 6 installed. - Approval Server - Configuration Manager Hey everyone, We are planning to remove our Change Management application licenses and we have built are own change management suite from scratch. I was wondering if there were any consequences by removing the licenses other than the Change Management module itself. Like I've stated above, we only have the BMC OOTB Change Management module and i'm thinking that the removal of the change-fixed and change-floating application licenses would only affect the change management forms. Does this include the SHR:People or other forms with the prefix of SHR? Or any of the approver forms? I remember seeing some workflow on our CHG:Change form that dealt with licenses but looking at the application package, the application is not deployable and is local. It is also my understanding that this will not affect the Configuration Manager and Approver Server. So what exactly do the licenses protect in the change management module? If you guys need more information, I can provide. Thanks. -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Updating view forms - RESOLVED
Thanks all for the responses. I talked to our DBA who dropped the synonym MYSCHEMA.MYVIEW (named so because it used to be a view) and recreated it as a view of the MYSCHEMA DB over the link and the error in Administrator has ceased. For both aradmin and non-aradmin (a.k.a. MYSCHEMA) synonyms, Administrator would not load the table, even to create a new view form. It would load table only for the full [EMAIL PROTECTED] I did find a bug fix reported for version 6.3 related to using a synonym, so perhaps this related. Of course, I wouldn't be considering any of this at all if ARS would just support Oracle 11 so the Remedy DB could have been upgraded along with the rest of our application databases. :-D Thanks again for the advice. Jill Anderson On Thu, Feb 28, 2008 at 8:39 AM, Tucker, Rob [EMAIL PROTECTED] wrote: ** My memory isn't what it used to be, but I believe you can change the view pointers at the database level by changing the tablename in the SCHEMA_VIEW table, then restarting the system. You'll see the underlying tables for your view fields in this table. No Warranty Implied! :) Rob Tucker New Edge Networks -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, February 27, 2008 3:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Updating view forms ** I don't know of a way to change the Remedy view location other than exporting to a def, modifying the def, deleting the form and re-importing from the modified def. Importing in place (without deleting the form) might work. Have you tried creating a local Remedy db view of the remote data. Basically drop the synonym and do: Create or Replace View MYSCHEMA.MYVIEW as select * from [EMAIL PROTECTED]; No changes to Remedy will then be necessary. Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jill E *Sent:* Wednesday, February 27, 2008 5:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Updating view forms Greetings, In an ARS 7.0.1 / RHEL4 64bit / Oracle 10g environment, I created a view form to look at a view of another schema in the same database as Remedy. That schema was moved to another Oracle database so now a DB link must be employed. This is fine except that I need to update the view form in ARS so that it knows to look in the new location. How can I update the view form definition to look at a different database location? Specifically, I want to change Form Properties View Information Table Name value from MYSCHEMA.MYVIEWto [EMAIL PROTECTED], Field Properties Database tab View Information Table value, or use some other means to update the view form to use a new table name value. I tried a workaround by creating a synonym, which works fine in SQLPlus for running queries as aradmin like select * from MYSCHEMA.MYVIEW where id='foo' but each time I open the view form in Remedy Administrator, the error Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) is reported and I am not able to get AR to use the synonym, even to create new view form, like I am with SQLPlus. I've found old bugs relating to synonyms, but I am not tied to using this approach to solve the problem anyway. Thanks for any advice you can offer! Jill Anderson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strip username from email address RESOLVED
JT Rick, Thanks for the quick response. I found as written the string removed the last character (mbrittai). Once I removed the -1 from the string it worked great! Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, February 28, 2008 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Strip username from email address ** LEFT($FIELD$,(STRSTR($FIELD$,@)-1)) --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Thursday, February 28, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Strip username from email address Hi Everyone, When customer replies to an email containing the Ticket Number (RequestID) in the subject line, the email gets pushed from AR System Email Messages to a CSC: Email form, gets massaged and pushed to the ticket. If you want to know why, email me at [EMAIL PROTECTED] and I will be happy to explain the whole project. During the push to the CSC: Email and Ticket forms, the submitter/ last modified by is Remedy Application Service. What I would like to do is grab the customers email name and use it instead. Something like [EMAIL PROTECTED] to mbrittain. Does anyone have a string that will extract that variable? Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office) 315-317-2897 (cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Overview plugin times out wiht a ARERR 8939
Hi Any help would be appreciated as to why the plug-in for the Overview console does not seem to be working Actions: Open Overview console - wait - receive error above A new test install of AR 7.1 with P1 ITSM 7.01 P6 Win 2003 Svr SQL Server 2000 (local to server) Checked the API and plug-in logging and could not see anything out of the ordinary Regards Stuart Schon BA - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd Level 8 320 Pitt Street | Sydney NSW 2000 * (02) 9844 0596 | 7 (02) 9844 0600 [EMAIL PROTECTED] | www.kaz-group.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Updating view forms - RESOLVED
I didn't know there was a problem with Oracle 11. As long as you are using the Oracle 10g client binaries you should be able to have the db on Oracle 11. Just tell Remedy that Oracle is on a remote machine. This would be the same sort of situation that 6.3 had using Oracle 10 (6.3 required the Oracle 9 client binaries) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jill E Sent: Thursday, February 28, 2008 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Updating view forms - RESOLVED ** Thanks all for the responses. I talked to our DBA who dropped the synonym MYSCHEMA.MYVIEW (named so because it used to be a view) and recreated it as a view of the MYSCHEMA DB over the link and the error in Administrator has ceased. For both aradmin and non-aradmin (a.k.a. MYSCHEMA) synonyms, Administrator would not load the table, even to create a new view form. It would load table only for the full [EMAIL PROTECTED] I did find a bug fix reported for version 6.3 related to using a synonym, so perhaps this related. Of course, I wouldn't be considering any of this at all if ARS would just support Oracle 11 so the Remedy DB could have been upgraded along with the rest of our application databases. :-D Thanks again for the advice. Jill Anderson On Thu, Feb 28, 2008 at 8:39 AM, Tucker, Rob [EMAIL PROTECTED] wrote: ** My memory isn't what it used to be, but I believe you can change the view pointers at the database level by changing the tablename in the SCHEMA_VIEW table, then restarting the system. You'll see the underlying tables for your view fields in this table. No Warranty Implied! :) Rob Tucker New Edge Networks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 27, 2008 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Updating view forms ** I don't know of a way to change the Remedy view location other than exporting to a def, modifying the def, deleting the form and re-importing from the modified def. Importing in place (without deleting the form) might work. Have you tried creating a local Remedy db view of the remote data. Basically drop the synonym and do: Create or Replace View MYSCHEMA.MYVIEW as select * from [EMAIL PROTECTED]; No changes to Remedy will then be necessary. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jill E Sent: Wednesday, February 27, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Updating view forms Greetings, In an ARS 7.0.1 / RHEL4 64bit / Oracle 10g environment, I created a view form to look at a view of another schema in the same database as Remedy. That schema was moved to another Oracle database so now a DB link must be employed. This is fine except that I need to update the view form in ARS so that it knows to look in the new location. How can I update the view form definition to look at a different database location? Specifically, I want to change Form Properties View Information Table Name value from MYSCHEMA.MYVIEW to [EMAIL PROTECTED], Field Properties Database tab View Information Table value, or use some other means to update the view form to use a new table name value. I tried a workaround by creating a synonym, which works fine in SQLPlus for running queries as aradmin like select * from MYSCHEMA.MYVIEW where id='foo' but each time I open the view form in Remedy Administrator, the error Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) is reported and I am not able to get AR to use the synonym, even to create new view form, like I am with SQLPlus. I've found old bugs relating to synonyms, but I am not tied to using this approach to solve the problem anyway. Thanks for any advice you can offer! Jill Anderson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Hide fields for advanced search
Hi All, My main ticket form has a lot of fields that are hidden and are used for administrative purposes like calculations. The end users don't care about these fields but when the go to build an advanced search, they see all off the admin fields. Is there a way to not show those? Can't use permissions because any user could be modifying that field indirectly. ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office) 315-317-2897 (cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
7017
Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
Well...based on past history with Remedy, I would say its a Registry setting that's not set to what Remedy expects it to be _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I'm working on an exact same problem with support. 7.1 Admin JRE 1.5.0 Seems to work fine with the 1.4.2 JRE...but the 5.0 JRE doesn't work at all. No bug ID yet (can't isolate the cause). J.T. New Edge Networks An EarthLink Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview plugin times out wiht a ARERR 8939
We ran into the same issue. There was a logged defect on this SW00257484. There was a problem with the arDBCQuery.dll in 7.01 p3. This was supposedly fixed in p4. However, applying p6 re-introduced the issue again. The following is from the Release Notes for patch 006 This fix is required only if your installation is running with BMC Remedy ITSM Patch 003, or earlier. This fix must be applied once only. If you are installing patches for a number of BMC Remedy ITSM applications, or if you applied it while installing an earlier patch, you do not have to reapply this fix. For example, if you are installing patches for Change Management, Problem Management, and Incident Management, after you apply this fix for Change Management, do not apply this fix again for Problem Management and Incident Management. Apply this fix to correct issues with the ARDBC plug in. This fix addresses the following defects: ! Defect SW00247290-The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue. ! Defect SW00257484 -For the Service Desk application on the web, when trying to sort on Request ID and Status Fields on overview console, the following error appears: Error:ARGetListEntryWithFields - Field ID is not related to this form(ARERR 311) The Release Note are a bit confusing, but the bottom line was this: To resolve, you need to replace the arDBCQuery.dll with one from p004 (not sure about 005) Note: This file will exist in the '/bin' folder for each application that you have installed (i.e. C:\Program Files\AR System Applications\servername\BMC Remedy Incident Management\bin) however, you only need to make sure that you replace the one that is referenced in you ar.cfg file (i.e. Plugin: C:\Program Files\AR System Applications\servername\BMC Remedy Incident Management\bin\ardbcQuery.dll) HTH Leonard Neely Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Thursday, February 28, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Overview plugin times out wiht a ARERR 8939 Hi Any help would be appreciated as to why the plug-in for the Overview console does not seem to be working Actions: Open Overview console - wait - receive error above A new test install of AR 7.1 with P1 ITSM 7.01 P6 Win 2003 Svr SQL Server 2000 (local to server) Checked the API and plug-in logging and could not see anything out of the ordinary Regards Stuart Schon BA - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd Level 8 320 Pitt Street | Sydney NSW 2000 * (02) 9844 0596 | 7 (02) 9844 0600 [EMAIL PROTECTED] | www.kaz-group.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
I agree...unfortuantely I haven't been able to find (and neither have they) the correct key and value to set or change. I received some debugging DLL's from Support to run. The expanded error indicates out of memory...which seems to point to the JRE max heap size. Unfortunately, the KB's for prior versions in changing the values in the Registry don't seem to work with 7.1 Admin tool... J.T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Well...based on past history with Remedy, I would say its a Registry setting that's not set to what Remedy expects it to be From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I'm working on an exact same problem with support. 7.1 Admin JRE 1.5.0 Seems to work fine with the 1.4.2 JRE...but the 5.0 JRE doesn't work at all. No bug ID yet (can't isolate the cause). J.T. New Edge Networks An EarthLink Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
1.5.0_12 I heard there were issues similar to this when using 1.5.0_14. J.T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 28, 2008 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Which revision 1.5.0 are you using? java -version Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I agree...unfortuantely I haven't been able to find (and neither have they) the correct key and value to set or change. I received some debugging DLL's from Support to run. The expanded error indicates out of memory...which seems to point to the JRE max heap size. Unfortunately, the KB's for prior versions in changing the values in the Registry don't seem to work with 7.1 Admin tool... J.T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Well...based on past history with Remedy, I would say its a Registry setting that's not set to what Remedy expects it to be From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I'm working on an exact same problem with support. 7.1 Admin JRE 1.5.0 Seems to work fine with the 1.4.2 JRE...but the 5.0 JRE doesn't work at all. No bug ID yet (can't isolate the cause). J.T. New Edge Networks An EarthLink Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
I'm running AR 7.1 with Java 1.6.0-b105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 28, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Which revision 1.5.0 are you using? java -version Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I agree...unfortuantely I haven't been able to find (and neither have they) the correct key and value to set or change. I received some debugging DLL's from Support to run. The expanded error indicates out of memory...which seems to point to the JRE max heap size. Unfortunately, the KB's for prior versions in changing the values in the Registry don't seem to work with 7.1 Admin tool... J.T. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Well...based on past history with Remedy, I would say its a Registry setting that's not set to what Remedy expects it to be _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I'm working on an exact same problem with support. 7.1 Admin JRE 1.5.0 Seems to work fine with the 1.4.2 JRE...but the 5.0 JRE doesn't work at all. No bug ID yet (can't isolate the cause). J.T. New Edge Networks An EarthLink Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
I have the full java jdk loaded on my workstation. I know it's machine specific because some of our workstations can perform the work, others can't, even with the same version tool installed...so I know they are looking in the registry for something...I just don't know where, or for what. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Thursday, February 28, 2008 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I've seen that happen in the past while working with web services from within the Admin Tool on my workstation, as opposed to the Admin Tool on the server. In my case, I needed install the JRE on my local workstation. This problem was not present while using the Admin Tool installed on the server. Leonard Neely Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 I'm running AR 7.1 with Java 1.6.0-b105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 28, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Which revision 1.5.0 are you using? java -version Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I agree...unfortuantely I haven't been able to find (and neither have they) the correct key and value to set or change. I received some debugging DLL's from Support to run. The expanded error indicates out of memory...which seems to point to the JRE max heap size. Unfortunately, the KB's for prior versions in changing the values in the Registry don't seem to work with 7.1 Admin tool... J.T. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** Well...based on past history with Remedy, I would say its a Registry setting that's not set to what Remedy expects it to be _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Thursday, February 28, 2008 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 ** I'm working on an exact same problem with support. 7.1 Admin JRE 1.5.0 Seems to work fine with the 1.4.2 JRE...but the 5.0 JRE doesn't work at all. No bug ID yet (can't isolate the cause). J.T. New Edge Networks An EarthLink Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question about removing the change-fixed application licenses
Thanks Rick. I'll have to research through the workflow and find the license ones again. I wasn't sure if the licenses affected the other apps installed (Approval Server / Configuration manager). Now I know. On Thu, Feb 28, 2008 at 2:59 PM, Rick Cook [EMAIL PROTECTED] wrote: ** As far as I know, you should be ok. To be on the safe side, you could disable the license checking filters (you know which ones they are), which I believe only fire against the CHG:Change form. Also, let your sales person know that you've done this, so that you won't be billed for maintenance on the application or its licenses. Rick P.S. To anyone else, you should only do this if you are, like Robert, no longer using the application. To do so under other conditions would cause you to be in violation of your licensing agreement, which I am in no way advocating. On Thu, Feb 28, 2008 at 1:47 PM, Robert Halstead [EMAIL PROTECTED] wrote: ** Environment: Remedy 6.3 patch 20 - ITSM Change Management Module 6 installed. - Approval Server - Configuration Manager Hey everyone, We are planning to remove our Change Management application licenses and we have built are own change management suite from scratch. I was wondering if there were any consequences by removing the licenses other than the Change Management module itself. Like I've stated above, we only have the BMC OOTB Change Management module and i'm thinking that the removal of the change-fixed and change-floating application licenses would only affect the change management forms. Does this include the SHR:People or other forms with the prefix of SHR? Or any of the approver forms? I remember seeing some workflow on our CHG:Change form that dealt with licenses but looking at the application package, the application is not deployable and is local. It is also my understanding that this will not affect the Configuration Manager and Approver Server. So what exactly do the licenses protect in the change management module? If you guys need more information, I can provide. Thanks. -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migration from ARS 5.1.2 to 7.1
Nice I just plan to migrate ARS server. I don't have ITSM applications. And what about the OS ? Version 6.3 and 7.1 will run normally on AIX 4.3 ? Thks - Original Message - From: Joe DeSouza Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 8:27 PM Subject: Re: Migration from ARS 5.1.2 to 7.1 ** Mario, This really depends on what you want to migrate.. Do you only want to upgrade your ARS Server version from 5.1.2 to ARS Server 7.1? Or do you have those OTB ITSM applications that need to be upgraded from their current versions to a newer one? Your upgrade has to be incremental going upward with every major delta version that was released. However before you upgrade from ARS Server version 6.3 to 7.0 you may need to upgrade the Oracle database to 10g after bringing down the ARS Server as ARS 7. So your upgrade path would be ARS 5.1.2 - ARS 6.0 - ARS 6.3 - upgrade oracle after turning down Remedy - ARS 7.0 - ARS 7.1 Trying to skip a major release may result in corruption of your DB so be careful.. NOW if you have got ITSM apps installed that you need to upgrade to ITSM 7 - thats a different beast altogether.. thats more of a migration than just upgrade... Cheers Joe - Original Message From: Mario Roberto Porto Fº [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 4:54:40 PM Subject: Migration from ARS 5.1.2 to 7.1 ** Hi All, Is there anyone in the list who have migrated ARS from 5.1.2 directly to 7.1 ? I'd like to know if anybody faced any situation that requeries more atention or effort. In addition, i need to decide the best migration mode. i personally prefer the UPDATE mode using ar system installer. We did that when we migrated 4.5 to 5.1.2 and it was OK. The problem now envolves the migration of the OS ( AIX 4.3 to 5.2 ). Next, the script we are planning to do 1 - Copy ar system filesystem from AIX 4.3 to an AIX 5.2 machine 2 - Start ARS 5.1.2 on this new machine ( Is this really works ? ) 3 - Run installer on UPDATE mode Scenario From ARS 5.1.2 Patch 1389 AIX 4.3 , Oracle 9i To ARS 7.1 AIX 5.2, Oracle 10 Thanks Mário Roberto Porto Filho Analista de Tecnologia da Informação Tecnologia Bancária S/A (11) 4196-7883 -- Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migration from ARS 5.1.2 to 7.1
Compatibility matrices can be found here: http://www.bmc.com/support/bmcremedycomp/index.htm Neither AR System 6.3 nor 7.1.00 is supported on AIX 4.3. While they may run properly, they would be considered unsupported (or at a minimum, unconfirmed) configurations. AIX 5.2 is the AIX OS that is supported both in 6.3 and 7.1.00. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mario Roberto Porto Fº Sent: Wednesday, February 27, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Migration from ARS 5.1.2 to 7.1 ** Nice I just plan to migrate ARS server. I don't have ITSM applications. And what about the OS ? Version 6.3 and 7.1 will run normally on AIX 4.3 ? Thks - Original Message - From: Joe DeSouza mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 8:27 PM Subject: Re: Migration from ARS 5.1.2 to 7.1 ** Mario, This really depends on what you want to migrate.. Do you only want to upgrade your ARS Server version from 5.1.2 to ARS Server 7.1? Or do you have those OTB ITSM applications that need to be upgraded from their current versions to a newer one? Your upgrade has to be incremental going upward with every major delta version that was released. However before you upgrade from ARS Server version 6.3 to 7.0 you may need to upgrade the Oracle database to 10g after bringing down the ARS Server as ARS 7. So your upgrade path would be ARS 5.1.2 - ARS 6.0 - ARS 6.3 - upgrade oracle after turning down Remedy - ARS 7.0 - ARS 7.1 Trying to skip a major release may result in corruption of your DB so be careful.. NOW if you have got ITSM apps installed that you need to upgrade to ITSM 7 - thats a different beast altogether.. thats more of a migration than just upgrade... Cheers Joe - Original Message From: Mario Roberto Porto Fº [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 4:54:40 PM Subject: Migration from ARS 5.1.2 to 7.1 ** Hi All, Is there anyone in the list who have migrated ARS from 5.1.2 directly to 7.1 ? I'd like to know if anybody faced any situation that requeries more atention or effort. In addition, i need to decide the best migration mode. i personally prefer the UPDATE mode using ar system installer. We did that when we migrated 4.5 to 5.1.2 and it was OK. The problem now envolves the migration of the OS ( AIX 4.3 to 5.2 ). Next, the script we are planning to do 1 - Copy ar system filesystem from AIX 4.3 to an AIX 5.2 machine 2 - Start ARS 5.1.2 on this new machine ( Is this really works ? ) 3 - Run installer on UPDATE mode Scenario From ARS 5.1.2 Patch 1389 AIX 4.3 , Oracle 9i To ARS 7.1 AIX 5.2, Oracle 10 Thanks Mário Roberto Porto Filho Analista de Tecnologia da Informação Tecnologia Bancária S/A (11) 4196-7883 Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
LJ, Remedy Admin looks here to find out JRE version(s) installed: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment So, your issue is you either don't have the version its looking for or it is there, but for some reason it's not listed at this location. See this post from last month: Re: Remedy Admin: ARERR 7017: Failed to initialize JRE and internal java module-RESOLVED From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: === message truncated === Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
If I check that I have 2 keys BrowserJavaVersion - 1.6.0 CurrentVersion - 1.6 Both of those keys exist below in my tree and the keys JavaHome RuntimeLib are both the same in them and I have verifed that the paths/files they are pointing to existstill getting the error -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, February 28, 2008 6:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 LJ, Remedy Admin looks here to find out JRE version(s) installed: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment So, your issue is you either don't have the version its looking for or it is there, but for some reason it's not listed at this location. See this post from last month: Re: Remedy Admin: ARERR 7017: Failed to initialize JRE and internal java module-RESOLVED From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: === message truncated === Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7017
Not sure if this is related to your specific issue, but you might want to take a look at this article. http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=651 Leonard Neely Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 8:05 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 If I check that I have 2 keys BrowserJavaVersion - 1.6.0 CurrentVersion - 1.6 Both of those keys exist below in my tree and the keys JavaHome RuntimeLib are both the same in them and I have verifed that the paths/files they are pointing to existstill getting the error -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, February 28, 2008 6:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7017 LJ, Remedy Admin looks here to find out JRE version(s) installed: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment So, your issue is you either don't have the version its looking for or it is there, but for some reason it's not listed at this location. See this post from last month: Re: Remedy Admin: ARERR 7017: Failed to initialize JRE and internal java module-RESOLVED From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 28, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: 7017 ** Failed to initialize JRE and internal java module. The JRE dependencies are missing or corrupt. Check the required JRE configuration information in the Configuring guide. What is the magic bullet to fix this in the admin tool when working with Web Services? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: === message truncated === Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Respuesta automatica de Ruben Arellano
Hola actualmente me encuentro de reposo medico, tengo acceso a mi correo y estoy disponible por celular, cualquier requerimiento no dudes en hacermelo saber. Me reincorporo el 24 de Marzo, saludos ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.0.3 installation on Solaris 10
Hi Rahul, have you restarted the AR Server after checking Dev Cache Mode ? Development Mode is active only after the ARserver is restarted. On Thu, Feb 28, 2008 at 8:41 PM, Rahul AR User [EMAIL PROTECTED] wrote: ** Hi All, I am trying to install SLM 7.0.3 on a Solaris 10 with Oracle 10g box and it is giving me error: 1 Dev Cache Mode not On 2 SLM Application license not applied ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
