Re: Tips and Tricks - Where are they?

[Jason Miller]

Thanks Thomas!  I haven't been there forever and pretty much forgot about
it.

Here is a good one :-)
http://web.archive.org/web/19970515123745/http://www.remedy.com/

On Thu, Mar 20, 2008 at 9:01 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:

> ** Michelle,
> I'm not sure off hand where the content is on the new site, but you can
> always plug in the URLs at the Internet Archive "Wayback Machine":
>
> http://www.archive.org/
>
> It's a very handy tool for finding obsolete web content.
>
> HTH,
>
> Thomas
>
>
> - Original Message -
> *From:* Michelle L <[EMAIL PROTECTED]>
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, March 20, 2008 16:56
> *Subject:* Tips and Tricks - Where are they?
>
> **
> Hey, Y'all:
>
> I've seen some emails flying back and forth about the new site for
> BMCRemedy Development Community, forums and other documentation.  It's great
> and I have it bookmarked BUT, is there one place to find the Tips and
> Tricks.  I cannot find any of the older Tips and Tricks articles (even if I
> search for it).  In particular I'm looking for the great article that Doug
> Mueller wrote a few years back on Rules when modifying ITSM workflow. It
> also included naming convention tips for workflow.
>
> I have searched the BMC site and the arslist archives and cannot find the
> article.
>
> Mr. Easter or anyone else who may know,  is there a special place these
> old articles have went to?  Is there a translation for these old articles?
>  This doesn't seem to get me there:
> *BMCDN Home*  » *Resource
> Center* »
> *Library*»
> *BMC Atrium & Foundation 
> Technologies*»
> *BMC Remedy AR 
> System*»
> *Training*»
> *Cool Tech 
> Tips*
>
>
> Rick C., if you have the article on RULES for renaming and adding workflow
> in ITSM, I would greatly appreciate it.  I need a point of reference to
> share with my team.
>
>  I have seen the following links thrown around a few times.  However, the
> links lead to a dead end.  I have even seen similar  links on Matt
> Reinfeldt's site.  It leads to the same dead end.
> Article from Doug Mueller regarding application upgrades:
>
> *
> http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm
> *
>
>
>
> The Tips and Tricks archive (maybe more good articles about upgrades and
> standards):
>
> *http://www.remedy.com/customers/dev_community/Tipsarchive.htm*
>
>
> Thank you in advance,
> Michelle
>
>
> ==
> Confidentiality Notice: The information contained in and transmitted with
> this communication is strictly confidential, is intended only for the use of
> the intended recipient, and is the property of Countrywide Financial
> Corporation or its affiliates and subsidiaries. If you are not the intended
> recipient, you are hereby notified that any use of the information contained
> in or transmitted with the communication or dissemination, distribution, or
> copying of this communication is strictly prohibited by law. If you have
> received this communication in error, please immediately return this
> communication to the sender and delete the original message and any copy of
> it in your possession.
> ==
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
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> html___
>

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Re: Friday Humor: Bumper Stickers we'd like to see

[Joe D'Souza]

We all have a right to a margin for error, except when sky diving...

Have a nice weekend... and Happy Easter to all those who celebrate it.. I
do..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Giguere, Michel
  Sent: Thursday, March 20, 2008 2:30 PM
  To: arslist@ARSLIST.ORG
  Subject: Friday Humor: Bumper Stickers we'd like to see


  **


  Bumper Stickers we'd like to see:



  - He who laughs last, thinks slowest.

  - Everyone has a photographic memory. Some don't have film.

  - A day without sunshine is like, well, night.

  - On the other hand, you have different fingers.

  - Change is inevitable, except from a vending machine.

  - I just got lost in thought. It was unfamiliar territory.

  - When the chips are down, the buffalo is empty.

  - Seen it all, done it all, can't remember most of it.

  - Those who live by the sword get shot by those who don't.

  - I feel like I'm diagonally parked in a parallel universe.

  - He's not dead, he's electroencephalographically challenged.

  - You have the right to remain silent. Anything you say will be misquoted
and then used against you.

  - I wonder how much deeper the ocean would be without sponges.

  - Honk if you love peace and quiet.

  - Despite the cost of living, have you noticed how it remains so popular?

  - Nothing is fool-proof to a sufficiently talented fool.

  - It is hard to understand how a cemetery raised its burial cost and
blamed it on the cost of living.

  - Just remember...if the world didn't suck, we'd all fall off.



  -The 50-50-90 rule: Anytime you have a 50-50 chance of getting something
right, there's a 90% probability you'll get it wrong.

  - It is said that if you line up all the cars in the world end   to end,
someone would be stupid enough to try and pass them.

  - You can't have everything, where would you put it?

  - Latest survey shows that 3 out of 4 people make up 75% of the world's
population.

  - The things that come to those that wait may be the things left by those
who got there first.

  - A fine is a tax for doing wrong. A tax is a fine for doing well.

  - It was recently discovered that research causes cancer in rats.



  - Everybody lies, but it doesn't matter since nobody listens.



  - I wished the buck stopped here, as I could use a few.

  - I started out with nothing, and I still have most of it.

  - Light travels faster than sound. This is why some people appear bright
until you hear them speak.

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.519 / Virus Database: 269.21.7/1335 - Release Date: 3/19/2008
9:54 AM

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Re: Tips and Tricks - Where are they?

[Thomas Bean]

Michelle,
I'm not sure off hand where the content is on the new site, but you can always 
plug in the URLs at the Internet Archive "Wayback Machine":

http://www.archive.org/

It's a very handy tool for finding obsolete web content.

HTH,

Thomas

  - Original Message - 
  From: Michelle L 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, March 20, 2008 16:56
  Subject: Tips and Tricks - Where are they?


  ** 
  Hey, Y'all: 

  I've seen some emails flying back and forth about the new site for BMCRemedy 
Development Community, forums and other documentation.  It's great and I have 
it bookmarked BUT, is there one place to find the Tips and Tricks.  I cannot 
find any of the older Tips and Tricks articles (even if I search for it).  In 
particular I'm looking for the great article that Doug Mueller wrote a few 
years back on Rules when modifying ITSM workflow. It also included naming 
convention tips for workflow. 

  I have searched the BMC site and the arslist archives and cannot find the 
article. 

  Mr. Easter or anyone else who may know,  is there a special place these old 
articles have went to?  Is there a translation for these old articles?  This 
doesn't seem to get me there: 
  BMCDN Home » Resource Center» Library» BMC Atrium & Foundation Technologies» 
BMC Remedy AR System» Training » Cool Tech Tips 


  Rick C., if you have the article on RULES for renaming and adding workflow in 
ITSM, I would greatly appreciate it.  I need a point of reference to share with 
my team. 

   I have seen the following links thrown around a few times.  However, the 
links lead to a dead end.  I have even seen similar  links on Matt Reinfeldt's 
site.  It leads to the same dead end. 
  Article from Doug Mueller regarding application upgrades:

  http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm



  The Tips and Tricks archive (maybe more good articles about upgrades and
  standards):

  http://www.remedy.com/customers/dev_community/Tipsarchive.htm


  Thank you in advance, 
  Michelle 

  ==
  Confidentiality Notice: The information contained in and transmitted with 
this communication is strictly confidential, is intended only for the use of 
the intended recipient, and is the property of Countrywide Financial 
Corporation or its affiliates and subsidiaries. If you are not the intended 
recipient, you are hereby notified that any use of the information contained in 
or transmitted with the communication or dissemination, distribution, or 
copying of this communication is strictly prohibited by law. If you have 
received this communication in error, please immediately return this 
communication to the sender and delete the original message and any copy of it 
in your possession. 
  ==


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Re: Efficiency question

[David Sanders]

Hi Brian

 

AFAIK, in both scenarios, all the work will be done by the escalation
thread.  The main difference is that in scenario 1 you have 4500 separate
small transactions.  In scenario 2 you have a single transaction modifying
4500 records.  The potential problem with scenario 2 is that you may hit the
filter limit on your server and stop the transaction.

 

Regards

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
 ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk
Sent: Thursday, March 20, 2008 10:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Efficiency question

 

** 

It is my understanding that the first process would happen quicker because
the escalation is only running on one record.  It does however require one
aditional step.  

 

The reason for the display only field is so that the form will record an
update and start the filters firing.  It is running unqualified because I
want it to fire on every record.  So you are correct in that assumption.  

 

Am I wrong in my assumption that having the escalation run on one record
that then fires a filter to every record in another form would cause the
second action to become multi-threaded?  The intention here is to cause the
server to fire on as many LDAP records as possible as quickly as possible.
The LDAP form is the slowest piece of the process.  By FAR!!

 

Brian Goralczyk

On Thu, Mar 20, 2008 at 4:46 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:

** 

Since both scenarios are triggered initially by an escalation, I'm thinking
they are both running on the escalation thread.  I could be wrong, but I
don't think it matters that the second scenario is doing the push fields
action to form A with a filter, as the initial trigger was an escalation on
form C.  If this is indeed the case, it would make sense to me that it takes
longer for process 2 to complete, given the additional layers of workflow.

 

One thing I'm curious about in process 2 -- what is the qualification for
the push fields action in the filter that pushes the update to the
display-only field on the ARDBC LDAP form?  Is it running unqualified,
pushing the update to every record in the form (which then triggers the
filter that pushes to form A)?

 

--Thomas

 

- Original Message - 

From: Brian   Goralczyk 

Newsgroups: gmane.comp.crm.arsystem.general

To: arslist@ARSLIST.ORG 

Sent: Thursday, March 20, 2008 3:08 PM

Subject: Re: Efficiency question

 

** 

Thomas,

 

It is quite possible that having run over it so many times in my head I was
not as thurough as I should have been.  

 

Let me clarrify.  There are two possible processes.

 

Process 1:

Escalation on the ARDBC LDAP form pushes a copy of every record to form A,
where all the work is performed on the data.  This process causes the
escalation to run on ~4500 records and takes ~7 minutes.

 

Process 2:

Escalation run on form C.  This updates the one record, which causes a
filter to fire that pushes an update to a display only field on the ARDBC
LDAP form.  This in turn causes each record to be pushed to form A, again
where all the work is performed on the data.  This process causes the
escalation to run on one record and still process the same ~4500 records.
This process takes ~12 minutes.

 

 

It doesn't take a brain surgeon (which I am not) or a rocket scientist
(which I am also not) to see that option one is the better way to go
performance wise, however; this seems to go against what I have understood
to be one of the advantages of using option 2.

 

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Re: Efficiency question

[Carey Matthew Black]

Brian,

I think I would take a different tactic if you are really concerned
about speed. (And for the record 4500 records being updated in 12
minutes does not sound that slow to me.)

I would have the Escalation match on one record, but instead of doing
a Push action have it do a Run process. The Run process can be an ARS
API client that can be multi-threaded and even use a private RPC
number so that you can limit the number of threads of the ARS server
it uses (to not over kill the ARS server, nor prevent access to the
rest of the users during the processing) and also to free up the
Escalation thread as quickly as possible. However, it is worth noting
that in v7.1 the Escalations can be separated into individual threads
so the later concern is greatly diminished.

HTH.

However, to fully answer your performance question

Turn on API and SQL and Filter logs. A careful review of those should
tell you the differences between the two paths and where the time is
being spent. Sometimes performance differences have more to do with
transient conditions than we want them to. So you may need to try both
orders of the operations in the testing too. "A then B" vs "B then A"
to really be able to make a real decision too. As little as one bad
search that does not use an index can really throw off the results. Or
having the RDMBS swap the index out of RAM in the middle of the
operation can also make things unexpectedly variable too.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Thu, Mar 20, 2008 at 6:01 PM, Brian Goralczyk <[EMAIL PROTECTED]> wrote:
> **
> It is my understanding that the first process would happen quicker because
> the escalation is only running on one record.  It does however require one
> aditional step.
>
> The reason for the display only field is so that the form will record an
> update and start the filters firing.  It is running unqualified because I
> want it to fire on every record.  So you are correct in that assumption.
>
> Am I wrong in my assumption that having the escalation run on one record
> that then fires a filter to every record in another form would cause the
> second action to become multi-threaded?  The intention here is to cause the
> server to fire on as many LDAP records as possible as quickly as possible.
> The LDAP form is the slowest piece of the process.  By FAR!!
>
> Brian Goralczyk
>
>
>
> On Thu, Mar 20, 2008 at 4:46 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:
>
> > **
> >
> > Since both scenarios are triggered initially by an escalation, I'm
> thinking they are both running on the escalation thread.  I could be wrong,
> but I don't think it matters that the second scenario is doing the push
> fields action to form A with a filter, as the initial trigger was an
> escalation on form C.  If this is indeed the case, it would make sense to me
> that it takes longer for process 2 to complete, given the additional layers
> of workflow.
> >
> > One thing I'm curious about in process 2 -- what is the qualification for
> the push fields action in the filter that pushes the update to the
> display-only field on the ARDBC LDAP form?  Is it running unqualified,
> pushing the update to every record in the form (which then triggers the
> filter that pushes to form A)?
> >
> > --Thomas
> >
> >
> >
> > - Original Message -
> > From: Brian Goralczyk
> > Newsgroups: gmane.comp.crm.arsystem.general
> > To: arslist@ARSLIST.ORG
> >
> >
> >
> > Sent: Thursday, March 20, 2008 3:08 PM
> > Subject: Re: Efficiency question
> >
> > **
> > Thomas,
> >
> > It is quite possible that having run over it so many times in my head I
> was not as thurough as I should have been.
> >
> > Let me clarrify.  There are two possible processes.
> >
> > Process 1:
> > Escalation on the ARDBC LDAP form pushes a copy of every record to form A,
> where all the work is performed on the data.  This process causes the
> escalation to run on ~4500 records and takes ~7 minutes.
> >
> > Process 2:
> > Escalation run on form C.  This updates the one record, which causes a
> filter to fire that pushes an update to a display only field on the ARDBC
> LDAP form.  This in turn causes each record to be pushed to form A, again
> where all the work is performed on the data.  This process causes the
> escalation to run on one record and still process the same ~4500 records.
> This process takes ~12 minutes.
> >
> >
> > It doesn't take a brain surgeon (which I am not) or a rocket scientist
> (which I am also not) to see that option one is the better way to go
> performance wise, however; this seems to go against what I have understood
> to be one of the advantages of using option 2.
> >
> > I hope that helps.
> >
> > Still,
> >
> > Brian Goralczyk
> >
> >
> > On Thu, Mar 20, 2008 at 1:49 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:
> >
> > > **
> > >
> > > Brian,
> > > Perhaps I am ha

Re: Efficiency question

[Brian Goralczyk]

It is my understanding that the first process would happen quicker because
the escalation is only running on one record.  It does however require one
aditional step.

The reason for the display only field is so that the form will record an
update and start the filters firing.  It is running unqualified because I
want it to fire on every record.  So you are correct in that assumption.

Am I wrong in my assumption that having the escalation run on one record
that then fires a filter to every record in another form would cause the
second action to become multi-threaded?  The intention here is to cause the
server to fire on as many LDAP records as possible as quickly as possible.
The LDAP form is the slowest piece of the process.  By FAR!!

Brian Goralczyk

On Thu, Mar 20, 2008 at 4:46 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:

> ** Since both scenarios are triggered initially by an escalation, I'm
> thinking they are both running on the escalation thread.  I could be wrong,
> but I don't think it matters that the second scenario is doing the push
> fields action to form A with a filter, as the initial trigger was an *
> escalation* on form C.  If this is indeed the case, it would make sense to
> me that it takes longer for process 2 to complete, given the additional
> layers of workflow.
>
> One thing I'm curious about in process 2 -- what is the qualification for
> the push fields action in the filter that pushes the update to the
> display-only field on the ARDBC LDAP form?  Is it running unqualified,
> pushing the update to every record in the form (which then triggers the
> filter that pushes to form A)?
>
> --Thomas
>
>
>  - Original Message -
> *From:* Brian Goralczyk <[EMAIL PROTECTED]>
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *To:* arslist@ARSLIST.ORG
>   *Sent:* Thursday, March 20, 2008 3:08 PM
> *Subject:* Re: Efficiency question
>
> ** Thomas,
>
> It is quite possible that having run over it so many times in my head I
> was not as thurough as I should have been.
>
> Let me clarrify.  There are two possible processes.
>
> Process 1:
> Escalation on the ARDBC LDAP form pushes a copy of every record to form A,
> where all the work is performed on the data.  This process causes the
> escalation to run on ~4500 records and takes ~7 minutes.
>
> Process 2:
> Escalation run on form C.  This updates the one record, which causes a
> filter to fire that pushes an update to a display only field on the ARDBC
> LDAP form.  This in turn causes each record to be pushed to form A, again
> where all the work is performed on the data.  This process causes the
> escalation to run on one record and still process the same ~4500 records.
> This process takes ~12 minutes.
>
>
> It doesn't take a brain surgeon (which I am not) or a rocket scientist
> (which I am also not) to see that option one is the better way to go
> performance wise, however; this seems to go against what I have understood
> to be one of the advantages of using option 2.
>
> I hope that helps.
>
> Still,
>
> Brian Goralczyk
>
> On Thu, Mar 20, 2008 at 1:49 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:
>
> > ** Brian,
> > Perhaps I am having a slow day, but I'm not quite clear on the scenario
> > you are describing.
> >
> > *"I have 4500 records on an LDAP form that need to be updated."*
> > Is this an ARDBC LDAP form?  Are you wishing to update the original data
> > from your LDAP data source, or are you attempting to update/transform the
> > LDAP data as it is imported into another regular form in Remedy?
> >
> > *"One [option] is to use an escalation that pushes all the records, or
> > the other option, to use a form that initiates a push on ALL the LDAP
> > records to push over to the second form."*
> > I'm sure I'm missing something here.  These two options sound more or
> > less identical.
> > With the first option, is this an escalation on the ARDBC LDAP form?
> > Where is the escalation pushing the records to (if not to the second form
> > you mentioned)?
> > With the second option, you mention using a "form" to initiate a push...
> > Is this the aforementioned "second form"?  What workflow object is
> > initiating the push fields action (if not an escalation)?  If it is a
> > filter, which form is the filter attached to, and what are the execution
> > criteria (execute on, Run If, Push Fields If)?
> >
> > --Thomas
> >
> >
> >   - Original Message -
> > *From:* Brian Goralczyk <[EMAIL PROTECTED]>
> > *Newsgroups:* gmane.comp.crm.arsystem.general
> > *To:* arslist@ARSLIST.ORG
> > *Sent:* Thursday, March 20, 2008 1:08 PM
> > *Subject:* Efficiency question
> >
> > ** This is more of a "looking for a consensus or opinions" type email.
> >
> > Running ARS 7.0.01 Patch 2 on a shared windows box that connected to an
> > Oracle database that is on a different shared box.
> > Using the User Tool but I don't think that matters.
> >
> > The situation:
> >  I have 4500 records on an LDAP form that need to be updated.  I am
> > pu

Tips and Tricks - Where are they?

[Michelle L]

Hey, Y'all:

I've seen some emails flying back and forth about the new site for 
BMCRemedy Development Community, forums and other documentation.  It's 
great and I have it bookmarked BUT, is there one place to find the Tips 
and Tricks.  I cannot find any of the older Tips and Tricks articles (even 
if I search for it).  In particular I'm looking for the great article that 
Doug Mueller wrote a few years back on Rules when modifying ITSM workflow. 
It also included naming convention tips for workflow.

I have searched the BMC site and the arslist archives and cannot find the 
article.

Mr. Easter or anyone else who may know,  is there a special place these 
old articles have went to?  Is there a translation for these old articles? 
 This doesn't seem to get me there:
BMCDN Home » Resource Center» Library» BMC Atrium & Foundation 
Technologies» BMC Remedy AR System» Training » Cool Tech Tips 


Rick C., if you have the article on RULES for renaming and adding workflow 
in ITSM, I would greatly appreciate it.  I need a point of reference to 
share with my team.

 I have seen the following links thrown around a few times.  However, the 
links lead to a dead end.  I have even seen similar  links on Matt 
Reinfeldt's site.  It leads to the same dead end.
Article from Doug Mueller regarding application upgrades:

http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm


 

The Tips and Tricks archive (maybe more good articles about upgrades and
standards):

http://www.remedy.com/customers/dev_community/Tipsarchive.htm


Thank you in advance,
Michelle

==

Confidentiality Notice: The information contained in and transmitted with this 
communication is strictly confidential, is intended only for the use of the 
intended recipient, and is the property of Countrywide Financial Corporation or 
its affiliates and subsidiaries.  If you are not the intended recipient, you 
are hereby notified that any use of the information contained in or transmitted 
with the communication or dissemination, distribution, or copying of this 
communication is strictly prohibited by law.  If you have received this 
communication in error, please immediately return this communication to the 
sender and delete the original message and any copy of it in your possession.

==


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Re: Efficiency question

[Thomas Bean]

Since both scenarios are triggered initially by an escalation, I'm thinking 
they are both running on the escalation thread.  I could be wrong, but I don't 
think it matters that the second scenario is doing the push fields action to 
form A with a filter, as the initial trigger was an escalation on form C.  If 
this is indeed the case, it would make sense to me that it takes longer for 
process 2 to complete, given the additional layers of workflow.

One thing I'm curious about in process 2 -- what is the qualification for the 
push fields action in the filter that pushes the update to the display-only 
field on the ARDBC LDAP form?  Is it running unqualified, pushing the update to 
every record in the form (which then triggers the filter that pushes to form A)?

--Thomas

  - Original Message - 
  From: Brian Goralczyk 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, March 20, 2008 3:08 PM
  Subject: Re: Efficiency question


  ** 
  Thomas,

  It is quite possible that having run over it so many times in my head I was 
not as thurough as I should have been.  

  Let me clarrify.  There are two possible processes.

  Process 1:
  Escalation on the ARDBC LDAP form pushes a copy of every record to form A, 
where all the work is performed on the data.  This process causes the 
escalation to run on ~4500 records and takes ~7 minutes.

  Process 2:
  Escalation run on form C.  This updates the one record, which causes a filter 
to fire that pushes an update to a display only field on the ARDBC LDAP form.  
This in turn causes each record to be pushed to form A, again where all the 
work is performed on the data.  This process causes the escalation to run on 
one record and still process the same ~4500 records.  This process takes ~12 
minutes.


  It doesn't take a brain surgeon (which I am not) or a rocket scientist (which 
I am also not) to see that option one is the better way to go performance wise, 
however; this seems to go against what I have understood to be one of the 
advantages of using option 2.

  I hope that helps.

  Still,

  Brian Goralczyk


  On Thu, Mar 20, 2008 at 1:49 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:

** 
Brian,
Perhaps I am having a slow day, but I'm not quite clear on the scenario you 
are describing.

"I have 4500 records on an LDAP form that need to be updated."
Is this an ARDBC LDAP form?  Are you wishing to update the original data 
from your LDAP data source, or are you attempting to update/transform the LDAP 
data as it is imported into another regular form in Remedy?

"One [option] is to use an escalation that pushes all the records, or the 
other option, to use a form that initiates a push on ALL the LDAP records to 
push over to the second form."
I'm sure I'm missing something here.  These two options sound more or less 
identical.
With the first option, is this an escalation on the ARDBC LDAP form?  Where 
is the escalation pushing the records to (if not to the second form you 
mentioned)?
With the second option, you mention using a "form" to initiate a push... Is 
this the aforementioned "second form"?  What workflow object is initiating the 
push fields action (if not an escalation)?  If it is a filter, which form is 
the filter attached to, and what are the execution criteria (execute on, Run 
If, Push Fields If)?

--Thomas

  - Original Message - 
  From: Brian Goralczyk 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, March 20, 2008 1:08 PM
  Subject: Efficiency question


  ** 
  This is more of a "looking for a consensus or opinions" type email.

  Running ARS 7.0.01 Patch 2 on a shared windows box that connected to an 
Oracle database that is on a different shared box.
  Using the User Tool but I don't think that matters.

  The situation:
   I have 4500 records on an LDAP form that need to be updated.  I am 
pushing them to another form to perform the work.  I have two options.  One of 
them is to use an escalation that pushes all the records, or the other option, 
to use a form that initiates a push on ALL the LDAP records to push over to the 
second form.

  I state that it is an LDAP form to indicate that I am using an external 
data source, however; I don't believe that makes a difference.

  I would believe that option 2 would be quicker as it doesn't use the 
single threaded escalation process, however; this is not what I have found to 
be the case.  There is a discrepancy of 6 minutes with the escalation taking 7 
minutes to run.  As you can see, this could be quite worrisome.

  Any ideas or suggestions or even just straighten me out.

  Thanks all,

  Brian Goralczyk
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html___ 

 

Approvals

[Don Simmons]

Does anyone know the fix when on the Advanced Criteria for approval mappings if 
the Risk is Notify if Risk is <.
 
Don
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Re: Text Editor for worklog and large character fields

[Brian Goralczyk]

Don't even play games just go get Ultraedit.  I have dealt with log files
that are multi-gigs in size and it has some REALLY great functionalities.
Heck, I should get commission from those people.

Brian Goralczyk

On Thu, Mar 20, 2008 at 1:45 PM, Fossett, Darrel <[EMAIL PROTECTED]> wrote:

> **
>
> We have a client that would like to be able to edit and search a large
> character field.  Before I look into it to much I was wondering if anyone
> has done this all ready.
>
>
>
> Thanks for any help
>
>
>
> Darrel
> This email may contain material that is confidential, privileged, and/or
> attorney work product for the sole use of the intended recipient. Any
> review, reliance, or distribution by others or forwarding without express
> permission is strictly prohibited. If you are not the intended recipient,
> please contact the sender and delete all copies.
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Re: Friday Humor: Bumper Stickers we'd like to see

[Brian Goralczyk]

One of my favorites is on a shirt you can buy from thinkgeek.com :

There are 10 types of people.  Those that understand binary and those that
don't.

On Thu, Mar 20, 2008 at 2:15 PM, Stan Feinstein <[EMAIL PROTECTED]> wrote:

> **  Hi Michel,
>
> After a ship hit the Tampa Bay Bridge (a long time ago), the bumper
> sticker was:
>
> Tampa: Where the ship hit the span.
>
> It's always been one of my favorites.
>
> Stan
>
> - Original Message -
> *From:* Giguere, Michel <[EMAIL PROTECTED]>
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, March 20, 2008 11:30: AM
> *Subject:* Friday Humor: Bumper Stickers we'd like to see
>
> **
>
>
>
> *Bumper Stickers we'd like to see:
>
> *
>
> - He who laughs last, thinks slowest.
>
> - Everyone has a photographic memory. Some don't have film.
>
> - A day without sunshine is like, well, night.
>
> - On the other hand, you have different fingers.
>
> - Change is inevitable, except from a vending machine.
>
> - I just got lost in thought. It was unfamiliar territory.
>
> - When the chips are down, the buffalo is empty.
>
> - Seen it all, done it all, can't remember most of it.
>
> - Those who live by the sword get shot by those who don't.
>
> - I feel like I'm diagonally parked in a parallel universe.
>
> - He's not dead, he's electroencephalographically challenged.
>
> - You have the right to remain silent. Anything you say will be misquoted
> and then used against you.
>
> - I wonder how much deeper the ocean would be without sponges.
>
> - Honk if you love peace and quiet.
>
> - Despite the cost of living, have you noticed how it remains so popular?
>
> - Nothing is fool-proof to a sufficiently talented fool.
>
> - It is hard to understand how a cemetery raised its burial cost and
> blamed it on the cost of living.
>
> - Just remember...if the world didn't suck, we'd all fall off.
>
>
>
> -The 50-50-90 rule: Anytime you have a 50-50 chance of getting something
> right, there's a 90% probability you'll get it wrong.
>
> - It is said that if you line up all the cars in the world end   to end,
> someone would be stupid enough to try and pass them.
>
> - You can't have everything, where would you put it?
>
> - Latest survey shows that 3 out of 4 people make up 75% of the world's
> population.
>
> - The things that come to those that wait may be the things left by those
> who got there first.
>
> - A fine is a tax for doing wrong. A tax is a fine for doing well.
>
> - It was recently discovered that research causes cancer in rats.
>
> - Everybody lies, but it doesn't matter since nobody listens.
>
> - I wished the buck stopped here, as I could use a few.
>
> - I started out with nothing, and I still have most of it.
>
> - Light travels faster than sound. This is why some people appear bright
> until you hear them speak.
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
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> html___
>

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Re: Efficiency question

[Brian Goralczyk]

Thomas,

It is quite possible that having run over it so many times in my head I was
not as thurough as I should have been.

Let me clarrify.  There are two possible processes.

Process 1:
Escalation on the ARDBC LDAP form pushes a copy of every record to form A,
where all the work is performed on the data.  This process causes the
escalation to run on ~4500 records and takes ~7 minutes.

Process 2:
Escalation run on form C.  This updates the one record, which causes a
filter to fire that pushes an update to a display only field on the ARDBC
LDAP form.  This in turn causes each record to be pushed to form A, again
where all the work is performed on the data.  This process causes the
escalation to run on one record and still process the same ~4500 records.
This process takes ~12 minutes.


It doesn't take a brain surgeon (which I am not) or a rocket scientist
(which I am also not) to see that option one is the better way to go
performance wise, however; this seems to go against what I have understood
to be one of the advantages of using option 2.

I hope that helps.

Still,

Brian Goralczyk

On Thu, Mar 20, 2008 at 1:49 PM, Thomas Bean <[EMAIL PROTECTED]> wrote:

> ** Brian,
> Perhaps I am having a slow day, but I'm not quite clear on the scenario
> you are describing.
>
> *"I have 4500 records on an LDAP form that need to be updated."*
> Is this an ARDBC LDAP form?  Are you wishing to update the original data
> from your LDAP data source, or are you attempting to update/transform the
> LDAP data as it is imported into another regular form in Remedy?
>
> *"One [option] is to use an escalation that pushes all the records, or the
> other option, to use a form that initiates a push on ALL the LDAP records to
> push over to the second form."*
> I'm sure I'm missing something here.  These two options sound more or less
> identical.
> With the first option, is this an escalation on the ARDBC LDAP form?
> Where is the escalation pushing the records to (if not to the second form
> you mentioned)?
> With the second option, you mention using a "form" to initiate a push...
> Is this the aforementioned "second form"?  What workflow object is
> initiating the push fields action (if not an escalation)?  If it is a
> filter, which form is the filter attached to, and what are the execution
> criteria (execute on, Run If, Push Fields If)?
>
> --Thomas
>
>
>   - Original Message -
> *From:* Brian Goralczyk <[EMAIL PROTECTED]>
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, March 20, 2008 1:08 PM
> *Subject:* Efficiency question
>
> ** This is more of a "looking for a consensus or opinions" type email.
>
> Running ARS 7.0.01 Patch 2 on a shared windows box that connected to an
> Oracle database that is on a different shared box.
> Using the User Tool but I don't think that matters.
>
> The situation:
>  I have 4500 records on an LDAP form that need to be updated.  I am
> pushing them to another form to perform the work.  I have two options.  One
> of them is to use an escalation that pushes all the records, or the other
> option, to use a form that initiates a push on ALL the LDAP records to push
> over to the second form.
>
> I state that it is an LDAP form to indicate that I am using an external
> data source, however; I don't believe that makes a difference.
>
> I would believe that option 2 would be quicker as it doesn't use the
> single threaded escalation process, however; this is not what I have found
> to be the case.  There is a discrepancy of 6 minutes with the escalation
> taking 7 minutes to run.  As you can see, this could be quite worrisome.
>
> Any ideas or suggestions or even just straighten me out.
>
> Thanks all,
>
> Brian Goralczyk
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
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Re: Friday Humor: Bumper Stickers we'd like to see

[Stan Feinstein]

Hi Michel,

After a ship hit the Tampa Bay Bridge (a long time ago), the bumper sticker was:

Tampa: Where the ship hit the span.

It's always been one of my favorites.

Stan
  - Original Message - 
  From: Giguere, Michel 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, March 20, 2008 11:30: AM
  Subject: Friday Humor: Bumper Stickers we'd like to see


  ** 
   

  Bumper Stickers we'd like to see:



  - He who laughs last, thinks slowest.

  - Everyone has a photographic memory. Some don't have film.

  - A day without sunshine is like, well, night.

  - On the other hand, you have different fingers.

  - Change is inevitable, except from a vending machine.

  - I just got lost in thought. It was unfamiliar territory.

  - When the chips are down, the buffalo is empty.

  - Seen it all, done it all, can't remember most of it.

  - Those who live by the sword get shot by those who don't.

  - I feel like I'm diagonally parked in a parallel universe.

  - He's not dead, he's electroencephalographically challenged.

  - You have the right to remain silent. Anything you say will be misquoted and 
then used against you.

  - I wonder how much deeper the ocean would be without sponges.

  - Honk if you love peace and quiet.

  - Despite the cost of living, have you noticed how it remains so popular?

  - Nothing is fool-proof to a sufficiently talented fool.

  - It is hard to understand how a cemetery raised its burial cost and blamed 
it on the cost of living.

  - Just remember...if the world didn't suck, we'd all fall off.

   

  -The 50-50-90 rule: Anytime you have a 50-50 chance of getting something 
right, there's a 90% probability you'll get it wrong.

  - It is said that if you line up all the cars in the world end   to end, 
someone would be stupid enough to try and pass them.

  - You can't have everything, where would you put it?

  - Latest survey shows that 3 out of 4 people make up 75% of the world's 
population.

  - The things that come to those that wait may be the things left by those who 
got there first.

  - A fine is a tax for doing wrong. A tax is a fine for doing well.

  - It was recently discovered that research causes cancer in rats.



  - Everybody lies, but it doesn't matter since nobody listens.



  - I wished the buck stopped here, as I could use a few.

  - I started out with nothing, and I still have most of it.

  - Light travels faster than sound. This is why some people appear bright 
until you hear them speak.




   

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Re: Efficiency question

[Thomas Bean]

Brian,
Perhaps I am having a slow day, but I'm not quite clear on the scenario you are 
describing.

"I have 4500 records on an LDAP form that need to be updated."
Is this an ARDBC LDAP form?  Are you wishing to update the original data from 
your LDAP data source, or are you attempting to update/transform the LDAP data 
as it is imported into another regular form in Remedy?

"One [option] is to use an escalation that pushes all the records, or the other 
option, to use a form that initiates a push on ALL the LDAP records to push 
over to the second form."
I'm sure I'm missing something here.  These two options sound more or less 
identical.
With the first option, is this an escalation on the ARDBC LDAP form?  Where is 
the escalation pushing the records to (if not to the second form you mentioned)?
With the second option, you mention using a "form" to initiate a push... Is 
this the aforementioned "second form"?  What workflow object is initiating the 
push fields action (if not an escalation)?  If it is a filter, which form is 
the filter attached to, and what are the execution criteria (execute on, Run 
If, Push Fields If)?

--Thomas

  - Original Message - 
  From: Brian Goralczyk 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, March 20, 2008 1:08 PM
  Subject: Efficiency question


  ** 
  This is more of a "looking for a consensus or opinions" type email.

  Running ARS 7.0.01 Patch 2 on a shared windows box that connected to an 
Oracle database that is on a different shared box.
  Using the User Tool but I don't think that matters.

  The situation:
   I have 4500 records on an LDAP form that need to be updated.  I am 
pushing them to another form to perform the work.  I have two options.  One of 
them is to use an escalation that pushes all the records, or the other option, 
to use a form that initiates a push on ALL the LDAP records to push over to the 
second form.

  I state that it is an LDAP form to indicate that I am using an external data 
source, however; I don't believe that makes a difference.

  I would believe that option 2 would be quicker as it doesn't use the single 
threaded escalation process, however; this is not what I have found to be the 
case.  There is a discrepancy of 6 minutes with the escalation taking 7 minutes 
to run.  As you can see, this could be quite worrisome.

  Any ideas or suggestions or even just straighten me out.

  Thanks all,

  Brian Goralczyk
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Friday Humor: Bumper Stickers we'd like to see

[Giguere, Michel]

 

Bumper Stickers we'd like to see:



- He who laughs last, thinks slowest.

- Everyone has a photographic memory. Some don't have film.

- A day without sunshine is like, well, night.

- On the other hand, you have different fingers.

- Change is inevitable, except from a vending machine.

- I just got lost in thought. It was unfamiliar territory.

- When the chips are down, the buffalo is empty.

- Seen it all, done it all, can't remember most of it.

- Those who live by the sword get shot by those who don't.

- I feel like I'm diagonally parked in a parallel universe.

- He's not dead, he's electroencephalographically challenged.

- You have the right to remain silent. Anything you say will be
misquoted and then used against you.

- I wonder how much deeper the ocean would be without sponges.

- Honk if you love peace and quiet.

- Despite the cost of living, have you noticed how it remains so
popular?

- Nothing is fool-proof to a sufficiently talented fool.

- It is hard to understand how a cemetery raised its burial cost and
blamed it on the cost of living.

- Just remember...if the world didn't suck, we'd all fall off.

 

-The 50-50-90 rule: Anytime you have a 50-50 chance of getting something
right, there's a 90% probability you'll get it wrong.

- It is said that if you line up all the cars in the world end   to end,
someone would be stupid enough to try and pass them.

- You can't have everything, where would you put it?

- Latest survey shows that 3 out of 4 people make up 75% of the world's
population.

- The things that come to those that wait may be the things left by
those who got there first.

- A fine is a tax for doing wrong. A tax is a fine for doing well.

- It was recently discovered that research causes cancer in rats.



- Everybody lies, but it doesn't matter since nobody listens.



- I wished the buck stopped here, as I could use a few.

- I started out with nothing, and I still have most of it.

- Light travels faster than sound. This is why some people appear bright
until you hear them speak.




 


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Re: Limit a single record from being searched

[William Rentfrow]

I would not recommend using field 112.
 
Field 112 is all over the ITSM applications and is used for mult-tenancy in 
various different ways.  It's much more closely tied to the base product now 
than it was prior to ITSM 7 when it was generally not used in the OOB apps.
 
Fortunately there is a way around this using dynamic groups.  We have performed 
this customization for a customer previously.  Sometimes the customer had 
tickets that were security issues and once marked that way only the security 
group could see those Incident record (this is akin to what you are asking for 
I believe).
 
Look up the workflow related to dynamic groups and record access in the 
workflow guide.  If you have more questions email me directly.  I believe we 
have this process documented.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Moore, 
Christopher Allen
Sent: Thu 3/20/2008 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Limit a single record from being searched


** 

Cool- I found it in the CMDB Config guide- thanks!  I had no idea this was 
already in.

Chris

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Roger Justice
Sent: Thursday, March 20, 2008 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Limit a single record from being searched

 

** If you are using Ver 7 the facility is already there with field 112.   
Customization is needed to provide the specifics you need.


-Original Message-
From: Moore, Christopher Allen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 20 Mar 2008 8:16 am
Subject: Limit a single record from being searched

** 

Hey everyone- I got an odd request today: to create a record (a CI) which can 
only be seen by certain people/group- meaning that even is someone has access 
to the form normally and they try and search for this specific record, unless 
they are in a certain group they can't see it.

 

Is this possible?

 

Thanks,

Chris

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Efficiency question

[Brian Goralczyk]

This is more of a "looking for a consensus or opinions" type email.

Running ARS 7.0.01 Patch 2 on a shared windows box that connected to an
Oracle database that is on a different shared box.
Using the User Tool but I don't think that matters.

The situation:
 I have 4500 records on an LDAP form that need to be updated.  I am
pushing them to another form to perform the work.  I have two options.  One
of them is to use an escalation that pushes all the records, or the other
option, to use a form that initiates a push on ALL the LDAP records to push
over to the second form.

I state that it is an LDAP form to indicate that I am using an external data
source, however; I don't believe that makes a difference.

I would believe that option 2 would be quicker as it doesn't use the single
threaded escalation process, however; this is not what I have found to be
the case.  There is a discrepancy of 6 minutes with the escalation taking 7
minutes to run.  As you can see, this could be quite worrisome.

Any ideas or suggestions or even just straighten me out.

Thanks all,

Brian Goralczyk

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Re: Remove Authentication Text Box from Mid-Tier

[npeterson]

Thank you both - I knew it had to be simple, I was just not sure where to
find the file..

Thanks Again

neilp



Rajesh N wrote:
> 
> 
> 
> 
> Hi,
> use please the following syntax in the login.jsp file in Mid tier
> 
>
> 
> 
>  
> Regards
> Rajesh
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of npeterson
> Sent: Thursday, March 20, 2008 9:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Remove Authentication Text Box from Mid-Tier
> 
> Can anyone tell me where I need to look in order to remove this label
> and text box?
> 
> Thanks
> --
> View this message in context:
> http://www.nabble.com/Remove-Authentication-Text-Box-from-Mid-Tier-tp161
> 80943p16180943.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
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> 
> 
> 
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>  
> Important notice:This e-mail and any attachment thereto contains corporate
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Re: OT: Documentation - Workflow, etc.

[Jason Miller]

Hi T.

We have created a Remedy form for tracking our changes.  It is a manual
process but once you get use to using it flows pretty well (ALT + TAB is
your friend and ALs that walk the fields on Return).  We relate the changes
to a Change Request and have a Crystal Report that will give us a list of
changes.  I also use this report to create a check list of things to migrate
when moving changes between environments and it serves as our documentation
for the change request.  Relating the change to to the Change Request has
been helpful in versioning because you can see exactly what changed and the
justification for the change.  This could help in future (OOTB) upgrades to
determine if an old customization is still valid in the new version and the
justification for making the change in the first place (maybe the person who
won a political battle for a bad change isn't employee with the company
anymore and the change can be left behind).

One enhancement that I want to make sometime is to tie it into Server Event
to catch changes that were not documented in the form and create exceptions
reports.

This goes along with using the good customization practices that have been
discussed on this list in the past (naming/numbering conventions, disabling
OOTB and creating new, etc).

Jason

On Thu, Mar 20, 2008 at 6:19 AM, T. Dee <[EMAIL PROTECTED]> wrote:

> I was wondering for those of you who do customizations, modifications,
> etc., how do you document your changes / workflow, etc.
>
> Thanks!
>
>
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Remedy 7.0.1 and Crystal XI

[Kathy Morris]

Hi All,
 
I created reports using Crystal Developer XI.  I created parameters  
(selection fields) to allow the user to select the Remedy's Support  Groups.  
Similar 
to the Assigned Group in Remedy.  We are using AR  System ODBC 7.0.1 patch 006 
ar user client.  For some reason when the  parameter menu is selected, the 
support groups are multiplied, (possibly for  each ticket out there).  We only 
need to see the group name in the  menu.  Is this a known problem between the 
AR System 7.0.1 and Crystal or  is this configured incorrectly somewhere?



**Create a Home Theater Like the Pros. Watch the video on AOL 
Home.  
(http://home.aol.com/diy/home-improvement-eric-stromer?video=15?ncid=aolhom000301)

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6.3 HTML Templates & Attachments

[Shawn Stonequist]

Greetings List!

Hopefully, this is an easy one~

We have an HTML Template Email that we've added an attachment to (so we can
do company logo). We followed the directions on page 209 of the
EmailEngine-630.pdf manual. Everything appears to be setup correctly.

Unfortunately, when we generate the email, the email is sent, the correct
template is sent, but the attachment isn't (so of course the image won't
display in the email).

Any advice would be greatly appreciated!!

Thx!

Shawn Stonequist
EMNS, Inc.

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RESOLVED: Approval by Mistake - Change ITSM 7.0

[T. Dee]

The only way to "cancel" an Approver OR Approve / Reject the Change
where you are NOT the Approver is to have Global Override rights.

To grant these rights see page 38 / 39 (creating a process
administrator) of "BMC Remedy Approval Server 7.1.00 Guide for Users
and Administrators".

Now I have Global Override ability :-)

Thanks for your comments!

Ty


-- Forwarded message --
From: Roger Justice <[EMAIL PROTECTED]>
Date: Mar 19, 2008 4:33 PM
Subject: Re: Question: Approval by Mistake - Change ITSM 7.0
To: arslist@arslist.org


** No, you can provide specific people with over write capability to
do the approval. You can of course create customization to remve the
approver.


-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 19 Mar 2008 3:57 pm
Subject: Question: Approval by Mistake - Change ITSM 7.0

One of my users asked me a question - "What happens if I add an
Approver "John Smith" and I accidently select the wrong person, can I
remove this Approver".

This is a good question - is this possible?

Thanks!!!

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Re: attachment pool limit

[Fariss, Ron]

Simon,
 
We have experienced a problem similar to the one you are describing.
Our problem does not have anything to do with the ar.cfg file.  We have
multiple users who attach files to every ticket that they create.  When
they attach a file to a Remedy Ticket, Remedy writes a copy of the file
to some predetermined location of its choosing.  When that location gets
too many files for Remedy to handle, the user gets an error similar to
the one you have described.  The Remedy limit is much less than the
Windows System limit.
 
I do not know where Remedy writes these files, so every time we get this
error, it takes our technicians a period of searching to determine the
exact location.  The technician goes into the determined location and
deletes all of the older .msg, ,xls, .doc, and etc. files from the
directory and the client can then attach more documents to Remedy
tickets.
 
On my computer, I believe the location is C:\Documents and
Settings\Userid\Local Settings\Temp, however I am really not completely
sure.
 
Sincerely,
Ron Fariss 
AIG Global Services 
Service Desk Automation 
713-831-2365 (Office) 
281-782-0979 (Mobile) 
 



From: "Action Request System discussion list(ARSList)"
[mailto:[EMAIL PROTECTED] On Behalf Of "Robinson, Simon" 
Sent: Thursday, March 20, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit


** 
Mark,
 
The only size limit I'm aware of is the 2GB limit on the Long Raw data
type used for attachments. Is there any other size limit I should be
checking?
 
Simon

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
Sent: 20 March 2008 15:04
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit


** 
Since verything else has been covered, check the size limit on
the database. This is probably ok, but the problem could be there.
 
Good Luck
Mark



From: Action Request System discussion list(ARSList) on behalf
of Craig Carter
Sent: Thu 3/20/2008 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit



Check the fields in the attachment pool.  You may have a maximum
size
setting within the attachment pool.

Craig Carter
Software Engineer, RSP

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 8:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on
our
live
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip
file of
around 1.5MB the user got an error message: ARERR [8703] Bad
attachment
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\)
has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has
been in
place for
several years, but we think this is the first time anyone has
tried to
attach a file of this size. We have however been able to attach
larger
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to
32MB and
the
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle
is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright
ideas to
fix
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


This e-mail and any attachment is for authorised use by the
intended
recipient(s) only. It may contain proprietary material,
confidential
information and/or be subject to legal privilege. It should not
be
copied, disclosed to, retained or used by, any other party. If
you are
not an intended recipient then please promptly delete this
e-mail and
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_

AD: OT: Documentation - Workflow, etc.

[Jonathan Young]

Hello Chris and All

 

In addition to other documentation tools I'd like to let you know that you
can use Abydos Analyser to analyse then document your workflow in a
graphical environment.  Workflow diagrams/ field references/ broken workflow
and more.

 

I'll save you all the sales pitch, except to say that the Abydos end of
quarter promotion ends 31st March 2008.

 

www.abydos-workflow.com

 

Kind Regards

Jonathan Young

Technical Consultant

01582 400 127

 

Abydos Ltd

www.abydos-workflow.com

 

 

-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee

Sent: Thursday, March 20, 2008 8:20 AM

To: arslist@ARSLIST.ORG

Subject: OT: Documentation - Workflow, etc.

 

I was wondering for those of you who do customizations, modifications,

etc., how do you document your changes / workflow, etc.

 

Thanks!


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Re: attachment pool limit

[Robinson, Simon]

Mark,
 
The only size limit I'm aware of is the 2GB limit on the Long Raw data
type used for attachments. Is there any other size limit I should be
checking?
 
Simon

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
Sent: 20 March 2008 15:04
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit


** 
Since verything else has been covered, check the size limit on
the database. This is probably ok, but the problem could be there.
 
Good Luck
Mark



From: Action Request System discussion list(ARSList) on behalf
of Craig Carter
Sent: Thu 3/20/2008 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit



Check the fields in the attachment pool.  You may have a maximum
size
setting within the attachment pool.

Craig Carter
Software Engineer, RSP

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 8:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on
our
live
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip
file of
around 1.5MB the user got an error message: ARERR [8703] Bad
attachment
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\)
has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has
been in
place for
several years, but we think this is the first time anyone has
tried to
attach a file of this size. We have however been able to attach
larger
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to
32MB and
the
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle
is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright
ideas to
fix
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


This e-mail and any attachment is for authorised use by the
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information and/or be subject to legal privilege. It should not
be
copied, disclosed to, retained or used by, any other party. If
you are
not an intended recipient then please promptly delete this
e-mail and
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This e-mail and any attachment is for authorised use by the intended 
recipient(s) only. It may contain proprietary material, confidential 
information and/or be subject to legal privilege. It should not be copied, 
disclosed to, retained or used by, any other party. If you are not an intended 
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Re: Remove Authentication Text Box from Mid-Tier

[Rick Cook]

It's in the login.jsp file.  Just comment out the html code for that
section.  Specific instructions are in the docs and KB.

Rick

On Thu, Mar 20, 2008 at 8:40 AM, npeterson <[EMAIL PROTECTED]> wrote:

> Can anyone tell me where I need to look in order to remove this label and
> text box?
>
> Thanks
> --
> View this message in context:
> http://www.nabble.com/Remove-Authentication-Text-Box-from-Mid-Tier-tp16180943p16180943.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Patrick St-Pierre]

Je serai absent(e) à partir du  2008-03-20 de retour le 2008-03-31.



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Re: attachment pool limit

[Matt Reinfeldt]

Simon,

Fair enough... I'd figured you'd checked, but better safe than sorry.  There
are 2 KBs that might be of interest, though they both refer to the DB-Max
settings in your ar.cfg file: KM-00025784 and KM-5989.

Basically, per them, make sure that you have the format and values correct
for both the Db-Max-Attach-Size and Db-Max-Text-Size parameters in the
ar.cfg file.

Good luck!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit

Matt,

We'd checked this already - they're all set to 0. 
The error message is actually different (more user-friendly) if the
attachment field limit is breached.

Simon

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: 20 March 2008 14:46
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit


Simon,

You mention the setting in the ar.cfg, but what limits have you set (or
not
set) on the actual attachment fields within the attachment pool?

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 9:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on our
live 
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip file of 
around 1.5MB the user got an error message: ARERR [8703] Bad attachment 
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has been in
place for 
several years, but we think this is the first time anyone has tried to 
attach a file of this size. We have however been able to attach larger 
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to 32MB and
the 
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright ideas to
fix 
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


This e-mail and any attachment is for authorised use by the intended
recipient(s) only. It may contain proprietary material, confidential
information and/or be subject to legal privilege. It should not be
copied, disclosed to, retained or used by, any other party. If you are
not an intended recipient then please promptly delete this e-mail and
any attachment and all copies and inform the sender. Thank you.



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Re: Remove Authentication Text Box from Mid-Tier

[Nair, Rajesh IN BOM SISL]

Hi,
use please the following syntax in the login.jsp file in Mid tier

   


 
Regards
Rajesh


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of npeterson
Sent: Thursday, March 20, 2008 9:11 PM
To: arslist@ARSLIST.ORG
Subject: Remove Authentication Text Box from Mid-Tier

Can anyone tell me where I need to look in order to remove this label
and text box?

Thanks
--
View this message in context:
http://www.nabble.com/Remove-Authentication-Text-Box-from-Mid-Tier-tp161
80943p16180943.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Important notice:This e-mail and any attachment thereto contains corporate 
proprietary information. If you have received it by mistake, please notify us 
immediately by reply e-mail and delete this e-mail and its attachments from 
your system. Thank You.

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Re: Documentation - Workflow, etc.

[William Rentfrow]

I'm actually working on a collection of things like this I hope to make 
available soon.
 
This particular one is low on the list because it's new so I haven't gotten a 
sanitized version done yet.  I will certainly be doing this when it's done.  In 
the meantime I'm willing to hand it out on an individual basis.
 
Please email me directly if you want it.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of patrick zandi
Sent: Thu 3/20/2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Documentation - Workflow, etc.



William,
Are you willing to share any of this?

On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> I'd have to agree - having just the form in Remedy (whichever way you do it) 
> is a good start but you have to have something that ties the project together 
> for the build.  Specifically something like "We did this workflow 
> customization to support this process which fulfills this functional 
> requirement".
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157


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Dev Technology Group -->  www.devtechnology.com
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Remove Authentication Text Box from Mid-Tier

[npeterson]

Can anyone tell me where I need to look in order to remove this label and
text box?

Thanks
-- 
View this message in context: 
http://www.nabble.com/Remove-Authentication-Text-Box-from-Mid-Tier-tp16180943p16180943.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: attachment pool limit

[Robinson, Simon]

Matt,

We'd checked this already - they're all set to 0. 
The error message is actually different (more user-friendly) if the
attachment field limit is breached.

Simon

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: 20 March 2008 14:46
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit


Simon,

You mention the setting in the ar.cfg, but what limits have you set (or
not
set) on the actual attachment fields within the attachment pool?

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 9:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on our
live 
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip file of 
around 1.5MB the user got an error message: ARERR [8703] Bad attachment 
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has been in
place for 
several years, but we think this is the first time anyone has tried to 
attach a file of this size. We have however been able to attach larger 
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to 32MB and
the 
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright ideas to
fix 
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


This e-mail and any attachment is for authorised use by the intended
recipient(s) only. It may contain proprietary material, confidential
information and/or be subject to legal privilege. It should not be
copied, disclosed to, retained or used by, any other party. If you are
not an intended recipient then please promptly delete this e-mail and
any attachment and all copies and inform the sender. Thank you.



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Re: Documentation - Workflow, etc.

[patrick zandi]

William,
Are you willing to share any of this?

On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> I'd have to agree - having just the form in Remedy (whichever way you do it) 
> is a good start but you have to have something that ties the project together 
> for the build.  Specifically something like "We did this workflow 
> customization to support this process which fulfills this functional 
> requirement".
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157


-- 
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Dev Technology Group -->  www.devtechnology.com
Exceeding your Expectations !

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Re: Documentation - Workflow, etc.

[Frank Caruso]

Check out BMC dev site. There are free Remedy applications that help  
track changes


On Mar 20, 2008, at 10:33 AM, "T. Dee" <[EMAIL PROTECTED]> wrote:


I was kind of thinking of writing a Form in Remedy to track all my
changes, but wanted to see how others are doing it.



On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
We're kind of undertaking that exercise right now. We are producing  
the "build doc" for this project.  It has all customizations,  
configuration, etc, we did - literally any change that was  
performed to the system after the basic server/application install  
was complete (including licensing, etc).


Last I looked we were near 100+ page mark and growing.  The 30  
pages that are sideways with 8 point font showing workflow  
customizations are a REAL joy to read :)


William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of  
Moore, Christopher Allen

Sent: Thu 3/20/2008 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Documentation - Workflow, etc.



Not really documentation, but something I think is a good practice  
we do

here- if we need to alter workflow that was OOTB, after we make our
change to it we do a 'Save As...' and add a prefix to be beginning of
the workflow name, and deactivate the old workflow.

That way we can easily roll back any changes.

Chris

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 20, 2008 8:20 AM
To: arslist@ARSLIST.ORG
Subject: OT: Documentation - Workflow, etc.

I was wondering for those of you who do customizations,  
modifications,

etc., how do you document your changes / workflow, etc.

Thanks!






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Re: Documentation - Workflow, etc.

[T. Dee]

Thanks Rick.  Sounds great.  I have been logging my documentation into
a spreadsheet, but I think I like that idea!

Happy Easter!

Ty


On 3/20/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** One thing you could do, Ty, is to create a form and workflow that uses
> Server Events (v7) to track when new forms and workflow objects are created
> and modified.  Then you could run reports off of that form.  Took me a
> couple days to build mine.
>
> Add to that design docs, etc. as others have mentioned.
>
> Rick
>
>
> On Thu, Mar 20, 2008 at 7:33 AM, T. Dee <[EMAIL PROTECTED]> wrote:
> >
> > I was kind of thinking of writing a Form in Remedy to track all my
> > changes, but wanted to see how others are doing it.
> >
> >
> >
> >
> >
> >
> > On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> > > We're kind of undertaking that exercise right now. We are producing the
> "build doc" for this project.  It has all customizations, configuration,
> etc, we did - literally any change that was performed to the system after
> the basic server/application install was complete (including licensing,
> etc).
> > >
> > > Last I looked we were near 100+ page mark and growing.  The 30 pages
> that are sideways with 8 point font showing workflow customizations are a
> REAL joy to read :)
> > >
> > > William Rentfrow
> > > Principal Consultant, StrataCom
> > > [EMAIL PROTECTED]
> > > O 952-432-0227
> > > C 701-306-6157
> > >
> > > 
> > >
> > > From: Action Request System discussion list(ARSList) on behalf of Moore,
> Christopher Allen
> > > Sent: Thu 3/20/2008 9:07 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Documentation - Workflow, etc.
> > >
> > >
> > >
> > > Not really documentation, but something I think is a good practice we do
> > > here- if we need to alter workflow that was OOTB, after we make our
> > > change to it we do a 'Save As...' and add a prefix to be beginning of
> > > the workflow name, and deactivate the old workflow.
> > >
> > > That way we can easily roll back any changes.
> > >
> > > Chris
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Thursday, March 20, 2008 8:20 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: OT: Documentation - Workflow, etc.
> > >
> > > I was wondering for those of you who do customizations, modifications,
> > > etc., how do you document your changes / workflow, etc.
> > >
> > > Thanks!
> > >
> > >
> 
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Re: Documentation - Workflow, etc.

[Mike White]

Crude/thin, but we use a Request For Enhancement form, which describes
business reasons for change.  We use form Change History to document the
specific changes (For RFE #999, ).  Summary reporting is
done from the RFE form, break-fix support reference documentation is
provided by Change History

We also use Panacea Workflow Studio and can cross-reference the changes
(search Change History for "For RFE #999" to identify all objects created
or updated on behalf of a particular RFE).

Change history is "what" was done, RFE is "why" it was done.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]


   
  William Rentfrow 
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG
  COMINC.COM>  cc: 
  Sent by: "Action Subject:  Re: Documentation - 
Workflow, etc.
  Request System   
  discussion   
  list(ARSList)"   
  <[EMAIL PROTECTED]
  ORG> 
   
   
  03/20/2008 11:19 
  Please respond to
  arslist  
   
   




I'd have to agree - having just the form in Remedy (whichever way you do
it) is a good start but you have to have something that ties the project
together for the build.  Specifically something like "We did this workflow
customization to support this process which fulfills this functional
requirement".

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Thu 3/20/2008 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Documentation - Workflow, etc.


** One thing you could do, Ty, is to create a form and workflow that uses
Server Events (v7) to track when new forms and workflow objects are created
and modified.  Then you could run reports off of that form.  Took me a
couple days to build mine.

Add to that design docs, etc. as others have mentioned.

Rick


On Thu, Mar 20, 2008 at 7:33 AM, T. Dee <[EMAIL PROTECTED]> wrote:


 I was kind of thinking of writing a Form in Remedy to track
all my
 changes, but wanted to see how others are doing it.




 On 3/20/08, William Rentfrow <[EMAIL PROTECTED]>
wrote:
 > We're kind of undertaking that exercise right now. We are
producing the "build doc" for this project.  It has all customizations,
configuration, etc, we did - literally any change that was performed to the
system after the basic server/application install was complete (including
licensing, etc).
 >
 > Last I looked we were near 100+ page mark and growing.  The
30 pages that are sideways with 8 point font showing workflow
customizations are a REAL joy to read :)
 >
 > William Rentfrow
 > Principal Consultant, StrataCom
 > [EMAIL PROTECTED]
 > O 952-432-0227
 > C 701-306-6157
 >
 > 
 >
 > From: Action Request System discussion list(ARSList) on
behalf of Moore, Christopher Allen
 > Sent: Thu 3/20/2008 9:07 AM
 > To: arslist@ARSLIST.ORG
 > Subject: Re: Documentation - Workflow, etc.
 >
 >
 >
 > Not really documentation, but something I think is a good
practice we do
 > here- if we need to alter workflow that was OOTB, after we
make our
 > change to it we do a 'Save As...' and add a prefix to be
beginning of
 > the workflow name, and deactivate the old workflow.
 >
 > That way we can easily roll back any changes.
 >
 > Chris
 >
 > -Original Message-
 > From: Action Request System discussion list(ARSList)
 > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
 > Sent: Thursday, March 20, 2008 8:20 AM
 > To: arslist@ARSLIST.ORG
 > Subject: OT: Documentation - Workflow, etc.
 >
 > I was wondering for those of you who do customization

Re: Documentation - Workflow, etc.

[William Rentfrow]

I'd have to agree - having just the form in Remedy (whichever way you do it) is 
a good start but you have to have something that ties the project together for 
the build.  Specifically something like "We did this workflow customization to 
support this process which fulfills this functional requirement".
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Thu 3/20/2008 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Documentation - Workflow, etc.


** One thing you could do, Ty, is to create a form and workflow that uses 
Server Events (v7) to track when new forms and workflow objects are created and 
modified.  Then you could run reports off of that form.  Took me a couple days 
to build mine.

Add to that design docs, etc. as others have mentioned.

Rick


On Thu, Mar 20, 2008 at 7:33 AM, T. Dee <[EMAIL PROTECTED]> wrote:


I was kind of thinking of writing a Form in Remedy to track all my
changes, but wanted to see how others are doing it.




On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> We're kind of undertaking that exercise right now. We are producing 
the "build doc" for this project.  It has all customizations, configuration, 
etc, we did - literally any change that was performed to the system after the 
basic server/application install was complete (including licensing, etc).
>
> Last I looked we were near 100+ page mark and growing.  The 30 pages 
that are sideways with 8 point font showing workflow customizations are a REAL 
joy to read :)
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of 
Moore, Christopher Allen
> Sent: Thu 3/20/2008 9:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Documentation - Workflow, etc.
>
>
>
> Not really documentation, but something I think is a good practice we 
do
> here- if we need to alter workflow that was OOTB, after we make our
> change to it we do a 'Save As...' and add a prefix to be beginning of
> the workflow name, and deactivate the old workflow.
>
> That way we can easily roll back any changes.
>
> Chris
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, March 20, 2008 8:20 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Documentation - Workflow, etc.
>
> I was wondering for those of you who do customizations, modifications,
> etc., how do you document your changes / workflow, etc.
>
> Thanks!
>
> 

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Re: Documentation - Workflow, etc.

[Rick Cook]

One thing you could do, Ty, is to create a form and workflow that uses
Server Events (v7) to track when new forms and workflow objects are created
and modified.  Then you could run reports off of that form.  Took me a
couple days to build mine.

Add to that design docs, etc. as others have mentioned.

Rick

On Thu, Mar 20, 2008 at 7:33 AM, T. Dee <[EMAIL PROTECTED]> wrote:

> I was kind of thinking of writing a Form in Remedy to track all my
> changes, but wanted to see how others are doing it.
>
>
>
> On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> > We're kind of undertaking that exercise right now. We are producing the
> "build doc" for this project.  It has all customizations, configuration,
> etc, we did - literally any change that was performed to the system after
> the basic server/application install was complete (including licensing,
> etc).
> >
> > Last I looked we were near 100+ page mark and growing.  The 30 pages
> that are sideways with 8 point font showing workflow customizations are a
> REAL joy to read :)
> >
> > William Rentfrow
> > Principal Consultant, StrataCom
> > [EMAIL PROTECTED]
> > O 952-432-0227
> > C 701-306-6157
> >
> > 
> >
> > From: Action Request System discussion list(ARSList) on behalf of Moore,
> Christopher Allen
> > Sent: Thu 3/20/2008 9:07 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Documentation - Workflow, etc.
> >
> >
> >
> > Not really documentation, but something I think is a good practice we do
> > here- if we need to alter workflow that was OOTB, after we make our
> > change to it we do a 'Save As...' and add a prefix to be beginning of
> > the workflow name, and deactivate the old workflow.
> >
> > That way we can easily roll back any changes.
> >
> > Chris
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Thursday, March 20, 2008 8:20 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Documentation - Workflow, etc.
> >
> > I was wondering for those of you who do customizations, modifications,
> > etc., how do you document your changes / workflow, etc.
> >
> > Thanks!
> >
> > 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> >
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> >
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>
>
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Re: Documentation - Workflow, etc.

[Brian Keith]

We leverage visio to document the workflow of our processes with includes 
Remedy workflow but also displays the entire high level process driving the 
changes.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of T. Dee
Sent: Thursday, March 20, 2008 6:20 AM
To: arslist@ARSLIST.ORG
Subject: OT: Documentation - Workflow, etc.

I was wondering for those of you who do customizations, modifications,
etc., how do you document your changes / workflow, etc.

Thanks!

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Re: Mid-Tier/IIS memory consumption

[Decou, Candace M]

Jim - you didn't specify your version, but yes - I had that issue big
time on a 6.3 Mid-Tier with patches up to 21 (I think that was where we
were).  I worked for months with Remedy Tech Support and about the best
we could do was up the max heap and do a forced reboot every week when
no one was looking (fortunately we had that as an option).  When and if
we just let it run, it would get very high on the memory and finally
just fail.  The scheduled reboot DID help but I can't tell you that we
ever found a really solid answer to the issue.  This was on 6.3 Patch 21
using IIS with Servelet Exec 5.0 AS.  I want to say that the problem
seemed to be introduced somewhere around Patch 19, but wouldn't swear to
it.  Soon after I left that gig for my current job, so sorry I can't
tell you much more, and sorry if I don't remember the specifics.
:) 


Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nowak, James
Sent: Wednesday, March 19, 2008 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier/IIS memory consumption

Our on our mid-tier, IIS continues to grow in memory until the system
becomes un-usable.  Anyone experience this same problem, does IIS have a
memory leak that anyone is aware off?  I have my Intel guys looking into
IIS patches, but thought I would pass it out to the list

Thanks,
Jim Nowak
Infrastructure Tools
OfficeMax Inc.
630-438-7365 w
630-414-0193 c
 


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Re: attachment pool limit

[Brittain, Mark]

Since verything else has been covered, check the size limit on the database. 
This is probably ok, but the problem could be there.
 
Good Luck
Mark



From: Action Request System discussion list(ARSList) on behalf of Craig Carter
Sent: Thu 3/20/2008 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: attachment pool limit



Check the fields in the attachment pool.  You may have a maximum size
setting within the attachment pool.

Craig Carter
Software Engineer, RSP

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 8:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on our
live
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip file of
around 1.5MB the user got an error message: ARERR [8703] Bad attachment
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has been in
place for
several years, but we think this is the first time anyone has tried to
attach a file of this size. We have however been able to attach larger
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to 32MB and
the
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright ideas to
fix
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


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Re: Adding Organization to Asset records

[Moore, Christopher Allen]

Roger, you're my CMDB hero today- thanks!

Chris 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Thursday, March 20, 2008 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Adding Organization to Asset records

 

** Use the People tab to link the owned by to the CI.


-Original Message-
From: Moore, Christopher Allen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 20 Mar 2008 9:38 am
Subject: Adding Organization to Asset records

** 

Has anyone added the Organization level to asset records?  

 

Company is of course already there, but we need to be able to identify
which Organization owns each CI as well.  It looks like I'd have to add
the field to BMC.CORE:BMC_BaseElement, then to each subsequent join
form- is that the case or is there an easier way/more global way?  I
didn't see anything in the Best Practices guide or Config that talked
about adding a field.

 

Thanks,

Chris

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Re: Adding Organization to Asset records

[Roger Justice]

Use the People tab to link the owned by to the CI.


-Original Message-
From: Moore, Christopher Allen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 20 Mar 2008 9:38 am
Subject: Adding Organization to Asset records


** 

Has anyone added the Organization level to asset records?  

 

Company is of course already there, but we need to be able to identify which 
Organization owns each CI as well.  It looks like I’d have to add the field to 
BMC.CORE:BMC_BaseElement, then to each subsequent join form- is that the case 
or is there an easier way/more global way?  I didn’t see anything in the Best 
Practices guide or Config that talked about adding a field.

 

Thanks,

Chris

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Re: attachment pool limit

[Craig Carter]

Check the fields in the attachment pool.  You may have a maximum size
setting within the attachment pool.

Craig Carter
Software Engineer, RSP
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 8:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on our
live 
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip file of 
around 1.5MB the user got an error message: ARERR [8703] Bad attachment 
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has been in
place for 
several years, but we think this is the first time anyone has tried to 
attach a file of this size. We have however been able to attach larger 
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to 32MB and
the 
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright ideas to
fix 
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


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copied, disclosed to, retained or used by, any other party. If you are
not an intended recipient then please promptly delete this e-mail and
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Re: attachment pool limit

[Matt Reinfeldt]

Simon,

You mention the setting in the ar.cfg, but what limits have you set (or not
set) on the actual attachment fields within the attachment pool?

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon
Sent: Thursday, March 20, 2008 9:12 AM
To: arslist@ARSLIST.ORG
Subject: attachment pool limit

Hi,

I'm currently scratching my head over a problem we are having on our
live 
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip file of 
around 1.5MB the user got an error message: ARERR [8703] Bad attachment 
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has been in
place for 
several years, but we think this is the first time anyone has tried to 
attach a file of this size. We have however been able to attach larger 
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to 32MB and
the 
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright ideas to
fix 
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


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disclosed to, retained or used by, any other party. If you are not an
intended recipient then please promptly delete this e-mail and any
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Re: Shared RPC #'s on one physical box with 3 vm's

[William Rentfrow]

I checked the hosts file and we just have the short name.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Grooms, 
Frederick W
Sent: Tue 3/18/2008 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Shared RPC #'s on one physical box with 3 vm's



What do you have in your /etc/hosts file.   We have alias and aliasFQDN
for each IP

#
# Internet host table
#
127.0.0.1localhost  
192.168.1.2  physical  physical.corp.net loghost
192.168.1.15 devalias  devalias.corp.net
192.168.1.18 testalias testalias.corp.net

What happens if you try to use a devalias.corp.net type of FQDN?  (I'm
still on 6.3 so I haven't come across this problem yet)

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, March 18, 2008 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Shared RPC #'s on one physical box with 3 vm's

Yes - the vm's all have their own names/IP addresses.  I checked and the
names do resolve correctly on the network.

Here's the kicker though - several (all?) of the plugins in this setup
need aliases defined in the ar.conf file so they can connect to the
server.  They are expecting to see the fully qualified domain name
(FQDN).  The FQDN does not work if you use the alias name/port - you
have to use the physical box FQDN.  According to the BMC KB's this
behavior is working as designed.

So if each box is defining a rpc's for any specific plug AND you have to
define the alias - AND the alias is the physical box FQDN - what
happens?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, March 18, 2008 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Shared RPC #'s on one physical box with 3 vm's

I believe RPC is a protocol used over IP transport  (Each logical host
does have it's own IP doesn't it??)

So each logical host (IP) should have it's own RPC called 390600

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, March 18, 2008 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Shared RPC #'s on one physical box with 3 vm's

Can someone please explain to me how this works?

Let's say I have physical Sun/Solaris box named B1.

On B1 I have three logical hosts, B2, B3, and B4.  Each has an identical
Remedy install, etc, with the exception of the install directory, host
name, and ports.  None use portmapper.  The installation is a vanilla AR
7.1 + CMDB + IM + SLM install.  Each has it's own remote database.

All of these installs share RPC numbers for fast/list/escalation threads
(etc...). 

The installer defines these in the /etc/rpc file like this:

# Action Request System daemons
arserverd 390600 arserverd
arserverd 390601 arserverd
arserverd 390604 arserverd
arserverd 390619 arserverd
arserverd 390620 arserverd
...

What I am curious is this - if a request comes in for server B1 and B2
for the same RPC at the same time - what happens?   Does it process the
requests in order? Simultaneously?  Does each server effectively have
their own RPC called 390600?   It would appear not since these are tied
to the physical server and not the virtual servers.  Or do the RPC #'s
get tied to the ports so there is a unique combination?

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

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Adding Organization to Asset records

[Moore, Christopher Allen]

Has anyone added the Organization level to asset records?  

 

Company is of course already there, but we need to be able to identify
which Organization owns each CI as well.  It looks like I'd have to add
the field to BMC.CORE:BMC_BaseElement, then to each subsequent join
form- is that the case or is there an easier way/more global way?  I
didn't see anything in the Best Practices guide or Config that talked
about adding a field.

 

Thanks,

Chris


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Re: Documentation - Workflow, etc.

[T. Dee]

I was kind of thinking of writing a Form in Remedy to track all my
changes, but wanted to see how others are doing it.



On 3/20/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> We're kind of undertaking that exercise right now. We are producing the 
> "build doc" for this project.  It has all customizations, configuration, etc, 
> we did - literally any change that was performed to the system after the 
> basic server/application install was complete (including licensing, etc).
>
> Last I looked we were near 100+ page mark and growing.  The 30 pages that are 
> sideways with 8 point font showing workflow customizations are a REAL joy to 
> read :)
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Moore, 
> Christopher Allen
> Sent: Thu 3/20/2008 9:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Documentation - Workflow, etc.
>
>
>
> Not really documentation, but something I think is a good practice we do
> here- if we need to alter workflow that was OOTB, after we make our
> change to it we do a 'Save As...' and add a prefix to be beginning of
> the workflow name, and deactivate the old workflow.
>
> That way we can easily roll back any changes.
>
> Chris
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, March 20, 2008 8:20 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Documentation - Workflow, etc.
>
> I was wondering for those of you who do customizations, modifications,
> etc., how do you document your changes / workflow, etc.
>
> Thanks!
>
> 
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Re: Identifying the list of connected servers from workflow

[LJ Longwing]

I don't believe there is one, All of the processes are 'this server'
specific, not 'gimme a list of everything that I'm connected to'.  But, as
long as their ID and password is the same on the other server, regardless of
if they even have that server in their server list, if you do something to
open a connection to that server, it should work as long as their client has
network access to the server.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Baird
Sent: Wednesday, March 19, 2008 8:05 AM
To: arslist@ARSLIST.ORG
Subject: Identifying the list of connected servers from workflow


** 
Hi Listers,
 
Does anyone know if there is a way to obtain the list of servers that a
Usertool has successfully connected to from within workflow..? I've looked
through the documentation including run process commands, but can't seem to
find it.
 
I'm doing some workflow using activelinks to push data to multiple servers,
but want to be able to catch any potential connection errors on the pushes
before they happen. DSO is not an option for this particular situation.
 
Server Platform: Windows 2003
DB: SQL Server
ARS Version: 6.3 patch 20
 
Thanks in advance for any help you might be able to provide.
 
Cheers,
 
Richard Baird
Mono Solutions Inc.
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attachment pool limit

[Robinson, Simon]

Hi,

I'm currently scratching my head over a problem we are having on our
live 
system relating to attachments on a form.

We have a form with an attachment pool and when attaching a zip file of 
around 1.5MB the user got an error message: ARERR [8703] Bad attachment 
size.

The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has
Db-Max- Attach-Size set to 4MB (400 bytes). This setting has been in
place for 
several years, but we think this is the first time anyone has tried to 
attach a file of this size. We have however been able to attach larger 
files to our development and test systems.

In an attempt to fix this issue, the parameter was changed to 32MB and
the 
Remedy service restarted, but the problem still exists.

It looks as though the default attachment size limit for Oracle is still

being used, despite a larger value being configured.

Does anyone have any experience of anything similar or bright ideas to
fix 
it?

Thanks,
Simon

Environment:

AR System Server5.01.02
AR System User  5.01.02 Patch 1261
Operating system for Remedy Server: Windows 2000 Server
Database: Oracle 9i


This e-mail and any attachment is for authorised use by the intended 
recipient(s) only. It may contain proprietary material, confidential 
information and/or be subject to legal privilege. It should not be copied, 
disclosed to, retained or used by, any other party. If you are not an intended 
recipient then please promptly delete this e-mail and any attachment and all 
copies and inform the sender. Thank you.

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Re: tomcat Crash with Java Dump info

[Kemes, Lisa]

What's your java heap size?  You may have to increase it. 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of snow8261
Sent: Wednesday, March 19, 2008 11:15 PM
To: arslist@ARSLIST.ORG
Subject: tomcat Crash with Java Dump info

hello all
here is the information when tomcat crash, does anyone has some ideas.
thanks !
the import informationsa are below
C  [libarjni70.so+0x183750]  ARLoadRPCControlStruct+0x1f C
[libarjni70.so+0x1926be]  ARVerifyUser+0xd7

# An unexpected error has been detected by HotSpot Virtual Machine:
#
#  SIGSEGV (0xb) at pc=0x2ac16146, pid=28952, tid=558197680 # # Java VM:
Java HotSpot(TM) Server VM (1.5.0_10-b03 mixed mode) # Problematic
frame:
# C  [libarjni70.so+0x183146]
#

---  T H R E A D  ---

Current thread (0x292cce58):  JavaThread "http-80-Processor47" daemon
[_thread_in_native, id=29074]

siginfo:si_signo=11, si_errno=0, si_code=1, si_addr=0x

Registers:
EAX=0x, EBX=0x08861c28, ECX=0x, EDX=0xb75d3cb8
ESP=0x214547ac, EBP=0x21454cf0, ESI=0x3191a748, EDI=0x292cce58
EIP=0x2ac16146, CR2=0x, EFLAGS=0x00010202

Top of Stack: (sp=0x214547ac)
0x214547ac:   21454be8   2d6bd588
0x214547bc:   0834bb78 08861c28  2d6bd59c
0x214547cc:   2d6bd5cc 0002 0004 2d6bd588
0x214547dc:      
0x214547ec:      
0x214547fc:      
0x2145480c:      
0x2145481c:      

Instructions: (pc=0x2ac16146)
0x2ac16136:   08 8d 85 f8 fe ff ff 50 8b 85 c8 fa ff ff 8b 00
0x2ac16146:   ff 30 e8 d3 a5 03 00 83 c4 10 83 ec 04 68 80 00

Stack: [0x213d6000,0x21457000),  sp=0x214547ac,  free space=505k Native
frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [libarjni70.so+0x183146] C  [libarjni70.so+0x1831af] C
[libarjni70.so+0x184844] C  [libarjni70.so+0x1a07d5] C
[libarjni70.so+0x181e6f] C  [libarjni70.so+0x183e4d] C
[libarjni70.so+0x183750]  ARLoadRPCControlStruct+0x1f C
[libarjni70.so+0x1926be]  ARVerifyUser+0xd7 C  [libarjni70.so+0x13f594]
Java_com_remedy_arsys_api_Proxy_ARVerifyUser+0x106
j  com.remedy.arsys.api.Proxy.ARVerifyUser(Lcom/remedy/arsys/api/
ARServerUser;[Z)V+0
j  com.remedy.arsys.api.ARServerUser.verifyUser(Lcom/remedy/arsys/api/
VerifyUserCriteria;)V+24
j  shu.remedy.java.mapping.remedy.RemedyConnection.connect()V+92
j  shu.remedy.java.mapping.remedy.RemedyConnection.(Lshu/remedy/
java/mapping/RemedyInfoType;)V+10
j  shu.remedy.java.mapping.remedy.RemedyConnectionImpl.(Lshu/
remedy/java/mapping/RemedyInfoType;)V+2
j
shu.remedy.java.mapping.remedy.RemedyConnection.getStatelessRemedyConnec
tion(Lshu/
remedy/java/mapping/RemedyInfoType;)Lshu/remedy/java/mapping/remedy/
RemedyConnection;+5
j  shu.remedy.java.mapping.session.imp.SObjectProxyImpl.()V+13
j  shu.remedy.java.mapping.session.Configuration.getSObjectProxy()Lshu/
remedy/java/mapping/session/SObjectProxy;+4
j  gxlu.eoms.report.util.RemedyProxyWrapper.init()V+10
j  gxlu.eoms.report.util.RemedyProxyWrapper.()V+5
j  gxlu.eoms.portal.dao.FaultFormDao.getAllFaults()Ljava/util/List;+6
j  gxlu.eoms.portal.dao.FaultFormDao.getFaultJson(II)Ljava/lang/String;
+1
j  gxlu.eoms.portal.servlet.PortalServlet.doPost(Ljavax/servlet/http/
HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+1378
j  javax.servlet.http.HttpServlet.service(Ljavax/servlet/http/
HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+139
j  javax.servlet.http.HttpServlet.service(Ljavax/servlet/
ServletRequest;Ljavax/servlet/ServletResponse;)V+30
j
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Ljavax/
servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+362
j  org.apache.catalina.core.ApplicationFilterChain.doFilter(Ljavax/
servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+101
j  gxlu.eoms.wpshift.servlet.EncodingFilter.doFilter(Ljavax/servlet/
ServletRequest;Ljavax/servlet/ServletResponse;Ljavax/servlet/
FilterChain;)V+39
j
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Ljavax/
servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+105
j  org.apache.catalina.core.ApplicationFilterChain.doFilter(Ljavax/
servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+101
j  org.apache.catalina.core.StandardWrapperValve.invoke(Lorg/apache/
catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V
+670
j  org.apache.catalina.core.StandardContextValve.invoke(Lorg/apache/
catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V
+285
j  org.apache.catalina.core.StandardHostValve.invoke(Lorg/apache/
catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V
+64
j  org.apache.catalina.valves.ErrorReportValve.invoke(Lorg/apache/
catalina/connector/Request;Lorg/apache/catalina/connector/Response;)V
+6
j  org.apache.catalina.core.StandardEngineValve.invoke(Lorg/apac

Re: Documentation - Workflow, etc.

[William Rentfrow]

We're kind of undertaking that exercise right now. We are producing the "build 
doc" for this project.  It has all customizations, configuration, etc, we did - 
literally any change that was performed to the system after the basic 
server/application install was complete (including licensing, etc).
 
Last I looked we were near 100+ page mark and growing.  The 30 pages that are 
sideways with 8 point font showing workflow customizations are a REAL joy to 
read :)
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Moore, 
Christopher Allen
Sent: Thu 3/20/2008 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Documentation - Workflow, etc.



Not really documentation, but something I think is a good practice we do
here- if we need to alter workflow that was OOTB, after we make our
change to it we do a 'Save As...' and add a prefix to be beginning of
the workflow name, and deactivate the old workflow. 

That way we can easily roll back any changes.

Chris

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 20, 2008 8:20 AM
To: arslist@ARSLIST.ORG
Subject: OT: Documentation - Workflow, etc.

I was wondering for those of you who do customizations, modifications,
etc., how do you document your changes / workflow, etc.

Thanks!


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Re: Documentation - Workflow, etc.

[Moore, Christopher Allen]

Not really documentation, but something I think is a good practice we do
here- if we need to alter workflow that was OOTB, after we make our
change to it we do a 'Save As...' and add a prefix to be beginning of
the workflow name, and deactivate the old workflow.  

That way we can easily roll back any changes.

Chris

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 20, 2008 8:20 AM
To: arslist@ARSLIST.ORG
Subject: OT: Documentation - Workflow, etc.

I was wondering for those of you who do customizations, modifications,
etc., how do you document your changes / workflow, etc.

Thanks!


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Re: Limit a single record from being searched

[Moore, Christopher Allen]

Cool- I found it in the CMDB Config guide- thanks!  I had no idea this
was already in.

Chris

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Thursday, March 20, 2008 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Limit a single record from being searched

 

** If you are using Ver 7 the facility is already there with field 112.
Customization is needed to provide the specifics you need.


-Original Message-
From: Moore, Christopher Allen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 20 Mar 2008 8:16 am
Subject: Limit a single record from being searched

** 

Hey everyone- I got an odd request today: to create a record (a CI)
which can only be seen by certain people/group- meaning that even is
someone has access to the form normally and they try and search for this
specific record, unless they are in a certain group they can't see it.

 

Is this possible?

 

Thanks,

Chris

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Fwd: Editing Reply Email

[Chris Doble]

 Hi All,
Scenario:

1. Email for a change request approval is sent via smtp with embedded
elements from a filter.
2. The email gets to the approver correctly.
3. The approver selects the email and is going to reply to the approval
request.
4. The reply email has all the correct elements embedded from the original
email/filter and just needs to have a radio button selected that is approve
or reject.
5. To keep the look clean this email is done in html and does look and work
correctly.
6. The approver has to click on the approve radio button 3 times in order to
complete the selection.
7. The approver selects the send button and the email is sent to the return
email account in remedy.
8. The email is parsed and the associated workflow fires and everything
proceeds smoothly.

The part I want to make work better is the 3 clicks on the radio button. The
email opens in edit mode and this is what forces the 3 clicks.

Has anybody figured out a way around this?

Thank You,

Chris Doble
Mobile: 949-533-5346



-- 
Thank You,

Chris Doble
mobile: 949-533-5346

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Re: Limit a single record from being searched

[T. Dee]

You can do row level access.  Have an active link set the row level
field of the group id that you want only those individuals to have.



On 3/20/08, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote:
> **
>
>
> Hey everyone- I got an odd request today: to create a record (a CI) which
> can only be seen by certain people/group- meaning that even is someone has
> access to the form normally and they try and search for this specific
> record, unless they are in a certain group they can't see it.
>
>
>
> Is this possible?
>
>
>
> Thanks,
>
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Re: Limit a single record from being searched

[Roger Justice]

If you are using Ver 7 the facility is already there with field 112.   
Customization is needed to provide the specifics you need.


-Original Message-
From: Moore, Christopher Allen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 20 Mar 2008 8:16 am
Subject: Limit a single record from being searched


** 

Hey everyone- I got an odd request today: to create a record (a CI) which can 
only be seen by certain people/group- meaning that even is someone has access 
to the form normally and they try and search for this specific record, unless 
they are in a certain group they can’t see it.

 

Is this possible?

 

Thanks,

Chris

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Job: Remedy Developer - 6 Month Contract - OH

[Kitchen, Joshua T]

Dear List,
 
Its your local neighborhood friendly recruiter, hope all is well.  Below
is a special project to me, it was my first Remedy project I ever
recruited for, and I never filled it due to funding.  However, just
heard from a confirmed source that funding was released and we are ready
to hire today for a mid-level resource.  6 month contract.  Start date
is April 1st 2008.
 
Title:  Remedy TTS Programmer or SC06

 

Location:  Dayton, OH

 

Duration:  6 Month Contract

 

Type:  Straight Contract

 

Requirements:

 

*   Associates Degree in Computer Science or Advanced Degree in
Computer Science or Related Discipline preferred.
*   Secret Clearance preferred.
*   Reliable Self-Starter 
*   Excellent Communications Skills, will interface with other
developers, for implementation.  Will develop written policies and
procedures
*   Must be flexible and able to prototype and demonstrate
forms/processes to various user organizations
*   3 to 4 years experience with Remedy Action Request System
(Releases 6 thru 7) and programming using the Remedy Language
*   Experience with Remedy IT Service Management Suite (ITSM)
Release 7
*   3-5 years experience at WPAFB -- (HIGHLY DESIRABLE)
*   Experience with Air Force equipment management practices,
policies, and procedures -- (HIGHLY DESIRABLE)
*   Database Experience Required (SQL/Oracle)

 

Responsibilities:

 

*   Configuration and maintenance of Remedy version 7.x

*   Action Request System (ARS) 
*   Asset Management 
*   Remedy Knowledge Management

*   Operation & Maintenance (O&M) of Remedy Service Desk & Problem
Management modules version 7.x 
*   Potential Development of Forms, Links, and Database in support
of Asset Tracking 
*   Maintenance of existing data, Forms, Active Links, and Filters 
*   Coordination with customer to determine requirements 
*   Training users on use of the system and associated modules 
*   Maintain DSO Interface and exchange of data with other sites
running previous versions of Remedy Service Desk and Asset Management 
*   Development of process documentation and end-user training to
use the new ITSM Capabilities 
*   Back-Up and recovery of application, configuration files and all
data, links, and forms. 

 If you are interested please forward me a resume and your salary
requirements to [EMAIL PROTECTED] or call me at 937-416-3456.

 

Respectfully,

 

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

Limit a single record from being searched

[Moore, Christopher Allen]

Hey everyone- I got an odd request today: to create a record (a CI)
which can only be seen by certain people/group- meaning that even is
someone has access to the form normally and they try and search for this
specific record, unless they are in a certain group they can't see it.

 

Is this possible?

 

Thanks,

Chris


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OT: Documentation - Workflow, etc.

[T. Dee]

I was wondering for those of you who do customizations, modifications,
etc., how do you document your changes / workflow, etc.

Thanks!

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Job: Remedy Sr. Developer/Architect - 18 Month Contract - US Citizen - Georgia

[Kitchen, Joshua T]

Dear List,
 
Hope all is well, I am looking for a Sr. 7.x Architect to lead the
installation of Incident, Change, Asset.
 
Location:  Atlanta, GA
 
Duration:  18 Months
 
About Client:  Our International client specializes in global management
and technology consulting. Our client is known for their deep industry
experience and high customer satisfaction. They collaborate with clients
in government and industry in 60 countries to solve their most pressing
challenges from strategy through execution. 

Skillset: REMEDY v7.x with modules Incident, Change and Asset 

Detailed Job Description: 

* Contribute and lead the design and implementation phase of a
large REMEDY installation. 

* Lead the design and development of the CMDB data model and
integrations to identify both e Asset life cycle and the relationship of
the CIs to the business services 

* Act as the team subject matter expert in a variety of workflow
technologies, their design & implementation in a Service Provider
environment and enable team members and clients to better understand
tool capabilities. 

* Strategize, design, build and deploy with team members, large
workflow management systems (e.g. trouble, change, incident/problem,
configuration management) with integrations with Fault/event,
Inventory/Asset and performance management systems utilizing the REMEDY
tool suite and helping clients stay as close to "out-of-the-box"
configuration as possible 

* Lead technology architecture, design and development tracks
within Services Management.   

If you are interested please send me a word document version of your
resume and salary requirements.
 
Respectfully,

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

ITSM 7 incidents public work info not seen by requestors.

[jmchugh]

Hi All,

ITSM 7.03 Patch 7
Windows 2003 Patch 2
MS SQL Server 2005
ARS Server 7.1 Patch 2

If Incident Managemnet Users update the work info and tag the entry as
Public, the requester who submitted the issue from the Requestor
console does not get to see this.

Is this as designed?

How should this work?

Is this only one way? From a Requestor only as this seems to work
fine.

Thanks
John

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