Re: Idea needed, events crashing User Tool
Hi James, There could be a lot of causes. Could you provide a bit more information about your environment and workflow? 1. What kind of error is given, if any, during the crash? No error. Just crash. 2. What kind of workflow is executing when you close the form, both on sub-form and main form? It's a simple Close Window action. 3. What version of Remedy and OS is this client running on? I've tried on ARS 6.3 with ARS 6.3 client and ARS 7.1 with ARS 7.1 client. Both have the same problem. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Redirecting URL for opening Mid tier default home page
have a query on Sun One web server 6.1, solaris 9 platofrm. We have a remedy mid tier application hosted on this machine. There was a change in IP address of the machine, the point here is when we enter present IP (in browser from client side) -- http:// prev ip), it redirects to the prev IP(http://prev ip/home). how to perform redirecting the URL to new IP. i know there's some setting which is taking reference of prev IP address, but dont know wht needs to be done. Plz help. -- View this message in context: http://www.nabble.com/Redirecting-URL-for-opening-Mid-tier-default-home-page-tp18377052p18377052.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
The SLOC does not include the code that is executed in the WUT/Mid-Tier (rendering, AL Processing, etc.), Server (Filter processing, Escalation processing, DB activity, etc.) that is invoked by the application (be it OOB or custom) built on AR System. So, whichever count one uses, it would still be very rudimentary and will not represent the true nature of the metric one is after. Unless, the goal is to just to fill a column in a spreadsheet and save it for posterity... Cheers, -- Shyam - Original Message - From: Bradford Bingel [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, April 29, 2003 3:12 PM Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application? In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file and then did a count of lines in the file (in Word perhaps) and give them that number. Obviously there is more actual coding behind the scenes than that but its better than providing a useless number. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 09, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** You could tell them that it's a closely held piece of BMC proprietary data, and that if you told them, you'd have to kill them. Or, ask them what answer sounds good to them, and give them that number back. Heck, you may even be right, and they'd never be able to prove you wrong. Or, you could simply give them the only number that they'd have a chance to verify - the number of workflow objects in your system. Rick On Wed, Jul 9, 2008 at 9:19 AM, David.M Clark [EMAIL PROTECTED] wrote: All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Redirecting URL for opening Mid tier default home page
Sorry for typo error. I intended to write-- when we enter present IP (in browser from client side) -- http:// new ip), it redirects to the prev IP(http://prev ip/home). priyanka_sareen wrote: have a query on Sun One web server 6.1, solaris 9 platofrm. We have a remedy mid tier application hosted on this machine. There was a change in IP address of the machine, the point here is when we enter present IP (in browser from client side) -- http:// prev ip), it redirects to the prev IP(http://prev ip/home). how to perform redirecting the URL to new IP. i know there's some setting which is taking reference of prev IP address, but dont know wht needs to be done. Plz help. -- View this message in context: http://www.nabble.com/Redirecting-URL-for-opening-Mid-tier-default-home-page-tp18377052p18377638.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Redirecting URL for opening Mid tier default home page
I just have a simple index.html in the htdoc (apache root) to redirect !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN html head titleRedirecting to ITSM.../title meta http-equiv=REFRESH content=0;url=http://NewIP/arsys/home;/HEAD BODY Redirecting to ITSM... /BODY /HTML Regards Danny Kellett Principle ITSM Consultant Strategic Workflow Solutions www.strategicworkflow.com Sorry for typo error. I intended to write-- when we enter present IP (in browser from client side) -- http:// new ip), it redirects to the prev IP(http://prev ip/home). priyanka_sareen wrote: have a query on Sun One web server 6.1, solaris 9 platofrm. We have a remedy mid tier application hosted on this machine. There was a change in IP address of the machine, the point here is when we enter present IP (in browser from client side) -- http:// prev ip), it redirects to the prev IP(http://prev ip/home). how to perform redirecting the URL to new IP. i know there's some setting which is taking reference of prev IP address, but dont know wht needs to be done. Plz help. -- View this message in context: http://www.nabble.com/Redirecting-URL-for-opening-Mid-tier-default-home-page-tp18377052p18377638.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Services in ARS 7.1.00
Hi Lann, Use the Service action to execute an internal AR System service or an external web service. This action can trigger a filter that has an Execute On condition of Service. The filter can obtain and return data without making changes to the database. Filter Execute On condition Service-- Executes when a Service active link action is performed. The filter accesses a request with the field values passed by the active link action and those retrieved from the database, if any, and returns output values to the calling request. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com http://www.vyomlabs.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, July 09, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Services in ARS 7.1.00 What's the use of the New Active link action Service,It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
You never answered the question of whether you were deleting the message after it was sent. You can send the message, query the Message Form and still not see it because it went out already. Most times, in our environment, its that fast. Change it to save the message, restart the email engine and then see if you find the message. Just don't leave it like that for an extended period. Too many messages in the message form can cause all kinds of problems. Jackie Easylink Services Corporation 732-652-3611 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, July 09, 2008 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** Did you change your Default Outgoing Mailbox setting for the mailbox you are trying to use? Is it enabled (although that wouldn't keep the messages from getting to Messages form) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2008 02:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Hi Dan, You are correct, cc 72 was left blank in all languages unless you wanted to continue the line. If non-blank (any character) the line was continued. 73-80 was ignored by the compilers and generally used to sequence the cards. So, perhaps I have dated myself a tad now. I still use the same editor that came out just after the punch card era. And, if you know pig iron, you can still get a job supporting, developing, etc And, in those days we had a proper change management application! As for lines of code: Meta-Update is currently 70K lines. I've worked on systems with over 5M. I prefer to ask what ratio of full line comments do you have in your code? I average around 25%. Anything above 1% is above average! Someone writing Java here told me converting a date (using the Remedy function) was a single line. But when I looked (not believing him) I counted about 10 lines. Of course, in most languages, you could simply get rid of the lines and end up with one very very long line. As for decompiling, you end up with machine code, NOT source code, no comments, no headers, etc, so you cannot determine the number of lines that way. Happy (early) Friday. Ben Chernys - --- Original Message --- - From: Daniel Bloom [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 10 Jul 2008 07:55:49 Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
Yes, I understand that messages can be configured to be deleted after they are sent. They are and have been configured to *not* be deleted when sent. Sorry, I considered that a given in my original post. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 10, 2008 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** You never answered the question of whether you were deleting the message after it was sent. You can send the message, query the Message Form and still not see it because it went out already. Most times, in our environment, its that fast. Change it to save the message, restart the email engine and then see if you find the message. Just don't leave it like that for an extended period. Too many messages in the message form can cause all kinds of problems. Jackie Easylink Services Corporation 732-652-3611 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, July 09, 2008 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** Did you change your Default Outgoing Mailbox setting for the mailbox you are trying to use? Is it enabled (although that wouldn't keep the messages from getting to Messages form) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2008 02:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
No, no new fields. There are at least 12 or maybe more filters that
send notifications against different forms and *none* of them is firing.
Good suggestion though.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, July 09, 2008 5:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
You didn't add a new field to the notification(s) that does not have
public permissions, did you??
{shot in the dark}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
Yes, I definitely see the filters firing in the filter log.
The notifications are hard set to send via email, not user preference.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Wednesday, July 09, 2008 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
Do you see the filter that actions the notification fire in a filter
log?
What method of notification are you using, is it Email or are you using
cross reference?
Depending on version have you double checked the Alert form to see
whether
the notification is there?
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 09 July 2008 22:39
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
Positive. We pull up the Messages form AND our Help Desk form, change
status of a test ticket, which normally always generates a message
record, then *immediately* go back to the Messages form and rerun the
search and nada.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Wednesday, July 09, 2008 4:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
**
I believe there is an option on whether to retain a copy of the sent
messages. Are you sure the email is not being sent and then the record
is being deleted from the form?
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Baffling Email Problem
**
Hello everyone:
Here's something you don't see every day. For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!
The system has about 12 filters that each generate a notification based
on ticket status changes. What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form. It's like the filters generating the notifications are
just skipping the notification action.
Anyone seen this before?
ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003
Thanks,
Norm
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Re: Baffling Email Problem
No, no archive. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: Wednesday, July 09, 2008 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Did you create an Archive form of AR System Email Messages recently, or use one of the reserved fields on the Email Messages form (140X) on another Regular form? I had a similar problem when I created another form in Remedy using the same field IDs. BMC Support said it was a known issue on how the Email Engine was designed, and you could not use those special field IDs outside the Email Messages form. (Embedded image moved to file: pic04596.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] To N.AF.MIL arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList)Re: [ARSLIST] Baffling Email [EMAIL PROTECTED] Problem ORG 07/09/2008 05:02 PM Please respond to [EMAIL PROTECTED] RG Yes, I definitely see the filters firing in the filter log. The notifications are hard set to send via email, not user preference. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Wednesday, July 09, 2008 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Do you see the filter that actions the notification fire in a filter log? What method of notification are you using, is it Email or are you using cross reference? Depending on version have you double checked the Alert form to see whether the notification is there? Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: 09 July 2008 22:39 To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the
Re: Baffling Email Problem
No, the default outgoing mailbox is the same, it is set to default, and it is enabled. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, July 09, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** Did you change your Default Outgoing Mailbox setting for the mailbox you are trying to use? Is it enabled (although that wouldn't keep the messages from getting to Messages form) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2008 02:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Tuesday, April 29, 2003 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application? In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file and then did a count of lines in the file (in Word perhaps) and give them that number. Obviously there is more actual coding behind the scenes than that but its better than providing a useless number. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 09, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** You could tell them that it's a closely held piece of BMC proprietary data, and that if you told them, you'd have to kill them. Or, ask them what answer sounds good to them, and give them that number back. Heck, you may even be right, and they'd never be able to prove you wrong. Or, you could simply give them the only number that they'd have a chance to verify - the number of workflow objects in your system. Rick On Wed, Jul 9, 2008 at 9:19 AM, David.M Clark [EMAIL PROTECTED] wrote: All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARSPerl Question.....
Is there a list for ARSPerl/Remedy perl questions/issues etc? Any good websites on this topic that anyone would recommend? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
Jackie, I'd be interested to hear more about your ... all kinds of problems statement since we've always saved all sent messages so we know what is being communicated to our customers. We currently have 1,458,000 emails in our Email Messages form and the only problem we've encountered is slower search time when searching that form. Although I've selectively deleted groups of messages in the past (like bounced notifications back to agents), it's not been enough of a slowdown yet to automatically archive them. We're on v7.0.1P5 using SQL Server 2005 Enterprise. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 6:45 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Yes, I understand that messages can be configured to be deleted after they are sent. They are and have been configured to *not* be deleted when sent. Sorry, I considered that a given in my original post. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 10, 2008 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** You never answered the question of whether you were deleting the message after it was sent. You can send the message, query the Message Form and still not see it because it went out already. Most times, in our environment, its that fast. Change it to save the message, restart the email engine and then see if you find the message. Just don't leave it like that for an extended period. Too many messages in the message form can cause all kinds of problems. Jackie Easylink Services Corporation 732-652-3611 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, July 09, 2008 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** Did you change your Default Outgoing Mailbox setting for the mailbox you are trying to use? Is it enabled (although that wouldn't keep the messages from getting to Messages form) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2008 02:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
Craig, I would suggest cleaning those out, as each time your email process polls the mailbox, it has to go through 1.5m email records to see which ones have not yet been sent. This is extra taxing on the database. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, July 10, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Jackie, I'd be interested to hear more about your ... all kinds of problems statement since we've always saved all sent messages so we know what is being communicated to our customers. We currently have 1,458,000 emails in our Email Messages form and the only problem we've encountered is slower search time when searching that form. Although I've selectively deleted groups of messages in the past (like bounced notifications back to agents), it's not been enough of a slowdown yet to automatically archive them. We're on v7.0.1P5 using SQL Server 2005 Enterprise. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 6:45 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Yes, I understand that messages can be configured to be deleted after they are sent. They are and have been configured to *not* be deleted when sent. Sorry, I considered that a given in my original post. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 10, 2008 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** You never answered the question of whether you were deleting the message after it was sent. You can send the message, query the Message Form and still not see it because it went out already. Most times, in our environment, its that fast. Change it to save the message, restart the email engine and then see if you find the message. Just don't leave it like that for an extended period. Too many messages in the message form can cause all kinds of problems. Jackie Easylink Services Corporation 732-652-3611 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, July 09, 2008 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** Did you change your Default Outgoing Mailbox setting for the mailbox you are trying to use? Is it enabled (although that wouldn't keep the messages from getting to Messages form) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2008 02:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: Lines of code in Remedy?
Column 72??? I seem to remember it was column 7 for Fortran (or maybe that was the Wat4 or Wat5 compiler on the IBM mainframe) that you put an asterisk in to indicate a continuation of the previous line. The big question for us older programmers (although I prefer senior programmers, you can get more money that way ;) is Do you still have any programs on punch cards? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, July 10, 2008 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hi Dan, You are correct, cc 72 was left blank in all languages unless you wanted to continue the line. If non-blank (any character) the line was continued. 73-80 was ignored by the compilers and generally used to sequence the cards. So, perhaps I have dated myself a tad now. I still use the same editor that came out just after the punch card era. And, if you know pig iron, you can still get a job supporting, developing, etc And, in those days we had a proper change management application! As for lines of code: Meta-Update is currently 70K lines. I've worked on systems with over 5M. I prefer to ask what ratio of full line comments do you have in your code? I average around 25%. Anything above 1% is above average! Someone writing Java here told me converting a date (using the Remedy function) was a single line. But when I looked (not believing him) I counted about 10 lines. Of course, in most languages, you could simply get rid of the lines and end up with one very very long line. As for decompiling, you end up with machine code, NOT source code, no comments, no headers, etc, so you cannot determine the number of lines that way. Happy (early) Friday. Ben Chernys - --- Original Message --- - From: Daniel Bloom [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 10 Jul 2008 07:55:49 Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
The really stupid thing is that the CMM/CMMI only defines lines of code as a Suggested unit of measure. They also include number of objects. From CMMI for Development v1.2 Examples of size measures include the following: * Number of functions * Function points * Source lines of code * Number of classes and objects * Number of requirements * Number and complexity of interfaces * Number of pages * Number of inputs and outputs * Number of technical risk items * Volume of data * Number of logic gates for integrated circuits * Number of parts (e.g., printed circuit boards, components, and mechanical parts) * Physical constraints (e.g., weight and volume) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Tuesday, April 29, 2003 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application? In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file and then did a count of lines in the file (in Word perhaps) and give them that number. Obviously there is more actual coding behind the scenes than that but its better than providing a useless number. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 09, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** You could tell them that it's a closely held piece of BMC proprietary data, and that if you told them, you'd have to kill them. Or, ask them what answer sounds good to them, and give them that number back. Heck, you may even be right, and they'd never be able to prove you wrong. Or, you could simply give them the only number that they'd have a chance to verify - the number of workflow objects in your system. Rick On Wed, Jul 9, 2008 at 9:19 AM, David.M Clark [EMAIL PROTECTED] wrote: All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: ARSPerl Question.....
I don't know of a specific list just for ARSPerl. The examples that came with it are some help as well as looking at programs like ARSDoc. I would say post your questions here. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Thursday, July 10, 2008 7:56 AM To: arslist@ARSLIST.ORG Subject: ARSPerl Question. Is there a list for ARSPerl/Remedy perl questions/issues etc? Any good websites on this topic that anyone would recommend? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Tell them you consulted the famed AR expert Ford Prefect. --- J.T. Shyman So long, and thanks for all the fish -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
That's not really an option Gary. We perform two-way communications with our customers when processing their requests and these communications including any associated attachments are important records and need to be maintained. However, we recognize the volume of records needs to be addressed so we will be moving (archiving) those to another form that we can associate with their requests to reduce the number present in the email messages form. What I wanted to get across is the fact you can have a large number of messages in this form without any significant slowdown assuming you have a decent system and database. Although it will take slightly longer for the query, the email engine has no problem keeping up and we poll every minute for new messages. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 10, 2008 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Craig, I would suggest cleaning those out, as each time your email process polls the mailbox, it has to go through 1.5m email records to see which ones have not yet been sent. This is extra taxing on the database. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, July 10, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Jackie, I'd be interested to hear more about your ... all kinds of problems statement since we've always saved all sent messages so we know what is being communicated to our customers. We currently have 1,458,000 emails in our Email Messages form and the only problem we've encountered is slower search time when searching that form. Although I've selectively deleted groups of messages in the past (like bounced notifications back to agents), it's not been enough of a slowdown yet to automatically archive them. We're on v7.0.1P5 using SQL Server 2005 Enterprise. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 6:45 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Yes, I understand that messages can be configured to be deleted after they are sent. They are and have been configured to *not* be deleted when sent. Sorry, I considered that a given in my original post. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 10, 2008 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** You never answered the question of whether you were deleting the message after it was sent. You can send the message, query the Message Form and still not see it because it went out already. Most times, in our environment, its that fast. Change it to save the message, restart the email engine and then see if you find the message. Just don't leave it like that for an extended period. Too many messages in the message form can cause all kinds of problems. Jackie Easylink Services Corporation 732-652-3611 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, July 09, 2008 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem ** Did you change your Default Outgoing Mailbox setting for the mailbox you are trying to use? Is it enabled (although that wouldn't keep the messages from getting to Messages form) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2008 02:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Baffling Email Problem ** Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where
Re: ARSPerl Question.....
Hope these helps you. It did for me. http://www.arsperl.org/manual/toc.html https://lists.sourceforge.net/lists/listinfo/arsperl-users http://sourceforge.net/mailarchive/forum.php?forum_name=arsperl-users Thanks! Hugo Date: Thu, 10 Jul 2008 08:55:35 -0400From: [EMAIL PROTECTED]: ARSPerl Question.To: [EMAIL PROTECTED] Is there a list for ARSPerl/Remedy perl questions/issues etc? Any good websites on this topic that anyone would recommend? Thanks!Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ It’s a talkathon – but it’s not just talk. http://www.imtalkathon.com/?source=EML_WLH_Talkathon_JustTalk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Great answer. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Well I think this points up an major underlying weakness of *all* structured disciplines, be it CMMI, Six Sigma, ISO, or whatever -- it all depends on the people *implementing* the discipline. Unfortunately the world is full of rules lawyers who enforce the law not for the intent of the law but by the letter of the law. For example... CMMI implementation person: It says we need to know how many lines of code are in your Remedy application. Remedy developer: But Remedy doesn't have 'lines of code.' It's an entirely different development model. CMMI implementer: We need to know how many lines of code are in your application. Remedy developer: But I just said... CMMI implementer: Are you being difficult? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? The really stupid thing is that the CMM/CMMI only defines lines of code as a Suggested unit of measure. They also include number of objects. From CMMI for Development v1.2 Examples of size measures include the following: * Number of functions * Function points * Source lines of code * Number of classes and objects * Number of requirements * Number and complexity of interfaces * Number of pages * Number of inputs and outputs * Number of technical risk items * Volume of data * Number of logic gates for integrated circuits * Number of parts (e.g., printed circuit boards, components, and mechanical parts) * Physical constraints (e.g., weight and volume) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Tuesday, April 29, 2003 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application? In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file and then did a count of lines in the file (in Word perhaps) and give them that number. Obviously there is more actual coding behind the scenes than that but its better than providing a useless number. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 09, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** You could tell them that it's a closely held piece of BMC proprietary data,
Change fields position via workflow
Hi, Is it possible to change the position of one field through a Active Link ? Thanks Regards Pascal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
What do you see if you turn on the Filter, Database (SQL), and API log just before you hit save for your test ticket? (You may also need to look at the server side SQL log to see the Insert statement and if you get a Rollback for some reason). I have had different problems with the Notification activity in the past so now I just do a Push action to the AR System Email Messages form. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARSPerl Question.....
Great! Thank you! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Kom Lan Sent: Thursday, July 10, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl Question. ** Hope these helps you. It did for me. http://www.arsperl.org/manual/toc.html http://www.arsperl.org/manual/toc.html https://lists.sourceforge.net/lists/listinfo/arsperl-users https://lists.sourceforge.net/lists/listinfo/arsperl-users http://sourceforge.net/mailarchive/forum.php?forum_name=arsperl-users http://sourceforge.net/mailarchive/forum.php?forum_name=arsperl-users Thanks! Hugo Date: Thu, 10 Jul 2008 08:55:35 -0400 From: [EMAIL PROTECTED] Subject: ARSPerl Question. To: arslist@ARSLIST.ORG ** Is there a list for ARSPerl/Remedy perl questions/issues etc? Any good websites on this topic that anyone would recommend? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ It's a talkathon - but it's not just talk. Check out the i'm Talkathon. http://www.imtalkathon.com/?source=EML_WLH_Talkathon_JustTalk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Remedy Developer: Hang on, I'll get my piece of string Mark Rushton IBM Global Services Remedy Engineering Development Team Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/07/2008 15:06 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Lines of code in Remedy? Well I think this points up an major underlying weakness of *all* structured disciplines, be it CMMI, Six Sigma, ISO, or whatever -- it all depends on the people *implementing* the discipline. Unfortunately the world is full of rules lawyers who enforce the law not for the intent of the law but by the letter of the law. For example... CMMI implementation person: It says we need to know how many lines of code are in your Remedy application. Remedy developer: But Remedy doesn't have 'lines of code.' It's an entirely different development model. CMMI implementer: We need to know how many lines of code are in your application. Remedy developer: But I just said... CMMI implementer: Are you being difficult? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? The really stupid thing is that the CMM/CMMI only defines lines of code as a Suggested unit of measure. They also include number of objects. From CMMI for Development v1.2 Examples of size measures include the following: * Number of functions * Function points * Source lines of code * Number of classes and objects * Number of requirements * Number and complexity of interfaces * Number of pages * Number of inputs and outputs * Number of technical risk items * Volume of data * Number of logic gates for integrated circuits * Number of parts (e.g., printed circuit boards, components, and mechanical parts) * Physical constraints (e.g., weight and volume) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Tuesday, April 29, 2003 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application? In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file and then did a count of lines in the file (in Word perhaps) and give them that number. Obviously there is more actual coding behind the scenes than that but its better than providing a useless number. Thanks Peter Lammey ESPN MIT Technical Services
Re: Baffling Email Problem
Yes, I'm going to turn on SQL logging and try again to inspect the attempted INSERT statement. My only challenge is I have no access to the box and must convey instructions to the system administrator who is literally on the other side of the country. He's out today, so I'll post what I discover from the SQL logging tomorrow. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem What do you see if you turn on the Filter, Database (SQL), and API log just before you hit save for your test ticket? (You may also need to look at the server side SQL log to see the Insert statement and if you get a Rollback for some reason). I have had different problems with the Notification activity in the past so now I just do a Push action to the AR System Email Messages form. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change fields position via workflow
Not specifically, but you can fake it in a few different ways. Here are a couple: Use workflow to close the current window and reopen it in a different view (which could have fields placed differently) Have different fields with the same label, and use workflow to hide/show the fields and move the data appropriately. Rick On Thu, Jul 10, 2008 at 7:10 AM, Tournier, Pascal [EMAIL PROTECTED] wrote: ** Hi, Is it possible to change the position of one field through a Active Link ? Thanks Regards Pascal __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy? -- Now Early Friday HUMOR
All of this reminds me of an episode of Dr. Who from the 80s. In the episode, a villain needs some doomsday device repaired and the only person who could do the repair is Dr. Who. So the villain captures Dr. Who and impresses him into service by instructing his killer robot, Robot, I must attend to other matters. No matter what, make sure Dr. Who does not stop working. So the villain leaves and Dr. Who begins repairing the doomsday device. Eventually the job is finished, but the villain has not returned yet. So Dr. Who closes up the access panel and begins to walk away. But then the killer robot commands, WORK! Dr. Who says, But the job is finished. The doomsday device is fixed. WORK! But... WORK! Now the robot points his ray gun at Dr. Who. So Dr. Who shrugs his shoulders, opens the access panel, re-damages the doomsday device, and sets out to start repairing it again... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, July 10, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Remedy Developer: Hang on, I'll get my piece of string Mark Rushton IBM Global Services Remedy Engineering Development Team Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/07/2008 15:06 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Lines of code in Remedy? Well I think this points up an major underlying weakness of *all* structured disciplines, be it CMMI, Six Sigma, ISO, or whatever -- it all depends on the people *implementing* the discipline. Unfortunately the world is full of rules lawyers who enforce the law not for the intent of the law but by the letter of the law. For example... CMMI implementation person: It says we need to know how many lines of code are in your Remedy application. Remedy developer: But Remedy doesn't have 'lines of code.' It's an entirely different development model. CMMI implementer: We need to know how many lines of code are in your application. Remedy developer: But I just said... CMMI implementer: Are you being difficult? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? The really stupid thing is that the CMM/CMMI only defines lines of code as a Suggested unit of measure. They also include number of objects. From CMMI for Development v1.2 Examples of size measures include the following: * Number of functions * Function points * Source lines of code * Number of classes and objects * Number of requirements * Number and complexity of interfaces * Number of pages * Number of inputs and outputs * Number of technical risk items * Volume of data * Number of logic gates for integrated circuits * Number of parts (e.g., printed circuit boards, components, and mechanical parts) * Physical constraints (e.g., weight and volume) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Tuesday, April 29, 2003 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of
Re: Baffling Email Problem
I was thinking the Client side logging might show it as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Yes, I'm going to turn on SQL logging and try again to inspect the attempted INSERT statement. My only challenge is I have no access to the box and must convey instructions to the system administrator who is literally on the other side of the country. He's out today, so I'll post what I discover from the SQL logging tomorrow. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem What do you see if you turn on the Filter, Database (SQL), and API log just before you hit save for your test ticket? (You may also need to look at the server side SQL log to see the Insert statement and if you get a Rollback for some reason). I have had different problems with the Notification activity in the past so now I just do a Push action to the AR System Email Messages form. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem
Yes, you're right, but unfortunately I have no access to a client, either! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem I was thinking the Client side logging might show it as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Yes, I'm going to turn on SQL logging and try again to inspect the attempted INSERT statement. My only challenge is I have no access to the box and must convey instructions to the system administrator who is literally on the other side of the country. He's out today, so I'll post what I discover from the SQL logging tomorrow. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem What do you see if you turn on the Filter, Database (SQL), and API log just before you hit save for your test ticket? (You may also need to look at the server side SQL log to see the Insert statement and if you get a Rollback for some reason). I have had different problems with the Notification activity in the past so now I just do a Push action to the AR System Email Messages form. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem Positive. We pull up the Messages form AND our Help Desk form, change status of a test ticket, which normally always generates a message record, then *immediately* go back to the Messages form and rerun the search and nada. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, July 09, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 3:11 PM To: arslist@ARSLIST.ORG Subject: Baffling Email Problem Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Excellent answer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AR Developer/Europe
Hi List We have a requirement for an AR developer to join our customer project in Germany. If anyone on the list is interested (and is a reasonable German speaker) please contact me off list for the full details. Regards Matthew Sibley Resource Manager - Fusion Resource Management Fusion Business Solutions (UK) Ltd Office: +44 (0) 20 8814 4888 DDI: +44 (0) 20 8814 4843 Mobile: +44 (0) 7814 410 123 Connect on LinkedIn? Go to: http://www.linkedin.com/pub/0/170/a52 blocked::http://www.linkedin.com/pub/0/170/a52 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE; AIE engine; When adding or changing a data exchange in the aie engine the changed event does not get picked up.
Good morning All, I hope everyone is doing ok. We are in the process of setting up a number of events in the AIE engine (7.1.00 Patch 002 200803102100) and when we change the timing or order, the change is not picked up. For example we had data exchange A which kicks off B, then B would kick off C (the first one set to run at 1am, the next two event driven). If we change the order to have A kick off C and then C kick off B. That change never is picked up. The system will still run the order A, B, C. Also if I change the time of kick off of data exchange A from 8am to 9am at 7am, the 8am exchange will still run. We have tried restarting the AIE services, as well as all Remedy services, with no luck. I assume that there is a queue some place, that needs to be cleaned out or refreshed, but can not find anything in the docs on how to do that. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Careful! Maybe they are going to pay you based upon the number of lines of code, as a measure of complexity. Count the active links and multiply by the number of parameters in each. Same with filters, add them to the mix. Then multiply by the number of tickets. Add something for guides or other programming constructs you have implemented. That would be a better indication of the complexity, which is what the metric is attempting to discover. YMMV Yours truly, Charles H. Roberts, 4th (RSP) Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, July 10, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Excellent answer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Idea needed, events crashing User Tool
The last time I had a client crash like this I found that the problem was a badly formed Run Process action being executed. Is there any workflow being executed by the parent form after the Close Window action is executed? Also, do you have any field mappings on close being performed in the original Open Window action? When the Dialog closes, do you still have the original main form open in the background, or is the Dialog form the only field open in the client at the time? I am a little unclear about that. (Embedded image moved to file: pic02421.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Mark Milke [EMAIL PROTECTED] .COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: [ARSLIST] Idea needed, events ORG crashing User Tool 07/10/2008 01:14 AM Please respond to [EMAIL PROTECTED] RG Hi James, There could be a lot of causes. Could you provide a bit more information about your environment and workflow? 1. What kind of error is given, if any, during the crash? No error. Just crash. 2. What kind of workflow is executing when you close the form, both on sub-form and main form? It's a simple Close Window action. 3. What version of Remedy and OS is this client running on? I've tried on ARS 6.3 with ARS 6.3 client and ARS 7.1 with ARS 7.1 client. Both have the same problem. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: pic02421.gif
Re: Lines of code in Remedy?
How about having them give you a definite definition of exactly what they mean by lines of code - does that include blank linescomment lines..ascii code lines. binary code lines.etc. Have them lay out exactly what kinds of lines they consider by lines of code. That'll get them -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roberts, Chas Sent: Thursday, July 10, 2008 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Careful! Maybe they are going to pay you based upon the number of lines of code, as a measure of complexity. Count the active links and multiply by the number of parameters in each. Same with filters, add them to the mix. Then multiply by the number of tickets. Add something for guides or other programming constructs you have implemented. That would be a better indication of the complexity, which is what the metric is attempting to discover. YMMV Yours truly, Charles H. Roberts, 4th (RSP) Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, July 10, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Excellent answer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB : Contract Opportunities Germany
Good Afternoon List, Further to my email last week I have 2 more requirements in Germany that might be of interest to you or someone you know. Developer – Bespoke AR applications – contract for at least 6 months – must be able to speak fluent German – rates would be up to £55/€67 per hour inclusive (negotiable) Architect – Bespoke AR applications – contract for at least 3-6 months – German language skills would be beneficial but not a necessity – rates would be up to £65/€78 per hour inclusive (negotiable) These roles are direct with leading organisations in the BMC market and could lead to longer term future engagements. If you or someone you know is interested I would be happy to discuss further off-list on +44 1256 885 982. Please forward your CV to [EMAIL PROTECTED] I am also building a comprehensive connections list of BMC professionals through the LinkedIn network to keep in touch with opportunities and up to date developments in the BMC market. If you are happy to connect please use the following link http://www.linkedin.com/in/rachelmkerwick and use [EMAIL PROTECTED] as my email. I am an open networker and would be pleased to connect. I look forward to hearing from you. Kind regards, Rachel -- Rachel Kerwick Account Manager Resource Management Solutions Ltd. DDI:+44 (0) 1256 885 982 Mob:+44 (0) 7875 431 604 Tel:+44 (0) 870 803 4080 Fax:+44 (0) 870 803 4090 mailto:[EMAIL PROTECTED] http://www.remedynation.com Resource Management Solutions Ltd is a limited company registered in England and Wales. This message is subject to and does not create or vary any contractual relationship between Resource Management Solutions LTD. and you. Internet communications are not secure and therefore RMS LTD. does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author.This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above.Registered number: 05699342. Registered office: 6 Stocks Barns, Minchens Lane, Bramley, Hampshire, RG26 5BH, United Kingdom. Please consider the environment before printing this email. image/gifimage/gifimage/gif
Re: Lines of code in Remedy?
Actually, expanding on that. Open up the ARSystem database so you can run some SQL queries. Do a count on entries in the action tables for your workflow tables (actlink_push, filter_push, filter_set, etc). Then count the entries in the object tables (arschema, actink, filter, escalation, arcontainer, char_menu). You can then tell them the following: System has X form objects which call a total of X workflow objects. X workflow objects perform a total of X actions. It won't tell you how many lines of code the system has, but it will help portray the level of complexity that the system is performing. You can break down the above a little more thoroughly to prove a more comprehensive solution based on what your boss is looking for. (Embedded image moved to file: pic24350.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Roberts, Chas [EMAIL PROTECTED] DECOUNTYIT.ORGTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: [ARSLIST] Lines of code in ORG Remedy? 07/10/2008 10:19 AM Please respond to [EMAIL PROTECTED] RG Careful! Maybe they are going to pay you based upon the number of lines of code, as a measure of complexity. Count the active links and multiply by the number of parameters in each. Same with filters, add them to the mix. Then multiply by the number of tickets. Add something for guides or other programming constructs you have implemented. That would be a better indication of the complexity, which is what the metric is attempting to discover. YMMV Yours truly, Charles H. Roberts, 4th (RSP) Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, July 10, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Excellent answer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original
Re: Lines of code in Remedy?
I fully agree with Rick. The line of code is an easy metric for other programming but does not reflect the quality and/or efficiency. But still all involved feel homely (just because of familiarity) with these figures. I feel this figure only indicates how much you can produce. Its like how many bricks a mason can put in a day, irrespective whether it wall of house or great wall of China. For Remedy I feel more than line of code, function points could be more appropriate. Of course it wont be a ready fit but it would be closest and would require minimal alteration. I have not tried but it is on my wish list. Just to add about the efficiency of code I can give an example of innocent looking filter putting system to task only because both Submit and Modify was checked (Actually intended was only Modify). Best Regards, Uday Joshi Delivery Manager - BSM Support Technology Infrastructure Services - BSM Unit -- Wipro Technologies, Hinjewadi, Pune 411057 Tel: +91 20 39104092 VOIP 842-5103 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 10, 2008 07:05 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** And what's really stupid about the lines of code in a generic, non-Remedy sense, is that quantity often != quality. Good programmers might have the same number of lines in a program as a poor programmer, but a substantial percentage of that is going to be internal code documentation around tight subroutines and functions. Poor programmers (believe me, I've seen some doozys) often write lots of lines that run inefficiently. Same number, completely different levels of effort and expertise to reproduce. So while the metric, however important, has no real value outside of Remedy, it has even less relevance and value inside of it. So I would resist providing a bogus number until its intended use was very clearly specified, so that I could provide the bogus number that best protected my application. Just my $0.02 from another old keypunch warhorse. Rick On Thu, Jul 10, 2008 at 5:54 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: MidWest RUG (MWRUG) Scheduled 7/15/08 in Chicago
Hi Everyone, We have our next MidWest Remedy User Group meeting on July 15th in Chicago. We've expanded to a full day which includes lunch. But if you want lunch you have register so we know you're coming and can plan for you !! Go to www.remedyusergroups.com and log in to register to attend the meeting. If you haven't registered yet, be sure to take a couple of minutes to do so. Click on the event under Upcoming Events, and then scroll down past the agenda to sign up. Our agenda is: Arrival 8:30 am – 9:00 am Welcome / Introductions Tell us who you are! 9:00 am – 9:15 am What's new at BMC Lou Bail, BMC9:15 am – 9:30 am New Approach to BSM Rob Kamal / Lou Bail, BMC 9:30 am – 10:30 am Break 10:30 am – 10:45 am Remedy License Tuning Misi Mladoniczky10:45 am – 11:30 am Real Refined Resource Lunch / Mingling Everyone 11:30 am – 1:00 pm Lunch provided by Kinetic Data Common Crystal Report Ron Suwanski1:00 pm – 2:00 pm Formulas to use Remedy Administrator/Developer with Remedy DeVry Inc. RRR|Log, RRR|HelpText, Misi Mladoniczky2:00 pm – 2:30 pm RRR|Chive, plus moreReal Refined Resource Break 2:30 pm – 2:45 pm ARS Remote AdministrationMatt Reinfeldt 2:45 pm – 3:30 pm Managed Services TuringSMI Ask the Group – bring questions 3:30 pm – 4:15 pm Close 4:15 pm – 4:30 pm If you have any questions, don't hesitate to ask. Everyone is invited, we still have some spots available ! Our meetings are generally lively with lots of participation. Come and join us! Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
And I agree with Uday and Rick. The long-time assumption behind most software development is 'commodity'-status; never mind that code-lines are not just generic items but are targeted for very specific functionality. Actually, the 'lines-of-code' thinking of management was obsolete even in the 1980s (please see the timeless text 'Mythical Man-Month', Frederick Brooks, ca 1974). I stopped participating in estimates/assessments along those lines years ago. Or, another example from my engineering background-an invoice from a consultant: 1. Chalk mark designating location of leak : $5.00 2. Analysis to find WHERE to place mark : $19,995.00 Please make check payable to .. Phrased another way-few measures of lines, objects, filters, etc, will assess the effort necessary to structure/implement/verify a solution to a client's complex functional requirement-and then ensure the solution performs those functions, WITHOUT BREAKING ANYTHING ELSE (sound familiar to ITSM7 folks-or Microsoft patch implementers). Don W. McClure, P.E. Data Administrator System Engineer Computing IT Center, Call Tracking Administration University of North Texas, Denton dwmac_at_unt.edu That which counts cannot necessarily be counted: that which can be counted will not always count. -- Albert Einstein From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: Thursday, July 10, 2008 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** I fully agree with Rick. The line of code is an easy metric for other programming but does not reflect the quality and/or efficiency. But still all involved feel homely (just because of familiarity) with these figures. I feel this figure only indicates how much you can produce. Its like how many bricks a mason can put in a day, irrespective whether it wall of house or great wall of China. For Remedy I feel more than line of code, function points could be more appropriate. Of course it wont be a ready fit but it would be closest and would require minimal alteration. I have not tried but it is on my wish list. Just to add about the efficiency of code I can give an example of innocent looking filter putting system to task only because both Submit and Modify was checked (Actually intended was only Modify). Best Regards, Uday Joshi Delivery Manager - BSM Support Technology Infrastructure Services - BSM Unit -- Wipro Technologies, Hinjewadi, Pune 411057 Tel: +91 20 39104092 VOIP 842-5103 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 10, 2008 07:05 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** And what's really stupid about the lines of code in a generic, non-Remedy sense, is that quantity often != quality. Good programmers might have the same number of lines in a program as a poor programmer, but a substantial percentage of that is going to be internal code documentation around tight subroutines and functions. Poor programmers (believe me, I've seen some doozys) often write lots of lines that run inefficiently. Same number, completely different levels of effort and expertise to reproduce. So while the metric, however important, has no real value outside of Remedy, it has even less relevance and value inside of it. So I would resist providing a bogus number until its intended use was very clearly specified, so that I could provide the bogus number that best protected my application. Just my $0.02 from another old keypunch warhorse. Rick On Thu, Jul 10, 2008 at 5:54 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of
Notification philosophy - Use the Group List or a data driven form.
Hello Listers, ARS 6.3 Patch 21 SQL Server 2000 Windows 200 server I am reworking a small help desk application and I was wondering if there is a general philosophy for handling email lists. We are identifying a list of people types: Management Field Rep Ticket Expediter Warranty Clerk etc. There will be a few people in each type and the names can change frequently. More that once a month. And a person can be multiple types. ( Field Rep AND Warranty Clerk). We wouldn't want them getting two emails if both types were selected for notification. Usually I make a group and use it to send the notifications but I was concerned that adding a new type and the constant flexibility of the user community among the types would be better suited to a data driven form. I like the use of a Group in the email notification for expanding the addresses. I'm not sure if I have to worry about the To: field and a 255 character limit if I use a non-standard Notification workflow. Would dynamic or computed groups be a solution? My ultimate goal is to hand over the list maintenance to a power user. Thanks in Advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier 7.1 install issue
Hey, I took your advice from BMCDN and deployed it as a war file. I had to add some lines to the startup.sh in order for the servlet to work, but at least it's up and running. Thanks! On Jul 9, 9:59 am, Axton [EMAIL PROTECTED] wrote: Differences in your environment could cause the issue. Different shell, different binaries (test, tset, grep, awk, etc.), different character sets, etc. Axton Grams On Wed, Jul 9, 2008 at 9:42 AM, [EMAIL PROTECTED] wrote: Hi, Thanks for the tip. I tried it out but editing out the code generates more errors. It seems that this section is needed for other parts of the script. Any other ideas? What might be causing it? Can I add something to SuSE linux to get this working? Thanks On Jul 8, 9:55 pm, Kurniadi [EMAIL PROTECTED] wrote: Hi Lee, mt_install is a shell script. For the error Operating System must be or later,. perhaps you can bypass it by editing the mt_install and add # at beggining of line of that section. If you have successfully install that midtier in the identical operating system, that error should not be happen. Regards, Kurniadi On Wed, Jul 9, 2008 at 3:05 AM, [EMAIL PROTECTED] wrote: Hi, I was wondering if anyone knows how I can get past this error when installing remedy midtier 7.1 in SuSE 10.2.0.12 ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not found ./mt_install: line 5974: =0: command not found expr: syntax error expr: syntax error Operating System must be or later BMC Remedy mid tier installation terminated. See log file for details. the release notes is installed as far as I know Tomcat 5 with webapps is installed SuSe version is 10.2.0.12 I don't know why this error comes up. I can install this on another server no problems. Only difference with this problem server and the working one is that the problem server is on VMWare. Any help would be appreciated ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notification philosophy - Use the Group List or a data driven form.
John, I THINK that if the person is in the list more than once heesh will still only get one email. At least that has been my experience, but you'd better check rather than take my word for it. Dwayne Martin James Madison University Original message Date: Thu, 10 Jul 2008 12:47:22 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Notification philosophy - Use the Group List or a data driven form. To: arslist@ARSLIST.ORG Hello Listers, ARS 6.3 Patch 21 SQL Server 2000 Windows 200 server I am reworking a small help desk application and I was wondering if there is a general philosophy for handling email lists. We are identifying a list of people types: Management Field Rep Ticket Expediter Warranty Clerk etc. There will be a few people in each type and the names can change frequently. More that once a month. And a person can be multiple types. ( Field Rep AND Warranty Clerk). We wouldn't want them getting two emails if both types were selected for notification. Usually I make a group and use it to send the notifications but I was concerned that adding a new type and the constant flexibility of the user community among the types would be better suited to a data driven form. I like the use of a Group in the email notification for expanding the addresses. I'm not sure if I have to worry about the To: field and a 255 character limit if I use a non-standard Notification workflow. Would dynamic or computed groups be a solution? My ultimate goal is to hand over the list maintenance to a power user. Thanks in Advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
Is there anything in the Email Log file on the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
Yes...I'm getting something similar...something about a required field not being set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Thursday, July 10, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
Did you turn on email logging? There's a batch file you use to start the email engine with debug logging. I forgot if it requires a small edit or not but it's tiny and I remember that the whole thing is well documented in the email engine install/config document. Once you're looking at logs you should be able to figure out what's causing it and fix it or work around it. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: July 10, 2008 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
Anybody remember the name of that batch file? There also used to be a file that allowed you to run the email engine from the command prompt rather than as a service. Been so long since I've had to extensively troubleshoot an email engine problem that my memory fails me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, July 10, 2008 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE Did you turn on email logging? There's a batch file you use to start the email engine with debug logging. I forgot if it requires a small edit or not but it's tiny and I remember that the whole thing is well documented in the email engine install/config document. Once you're looking at logs you should be able to figure out what's causing it and fix it or work around it. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: July 10, 2008 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
emaild ??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE Anybody remember the name of that batch file? There also used to be a file that allowed you to run the email engine from the command prompt rather than as a service. Been so long since I've had to extensively troubleshoot an email engine problem that my memory fails me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, July 10, 2008 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE Did you turn on email logging? There's a batch file you use to start the email engine with debug logging. I forgot if it requires a small edit or not but it's tiny and I remember that the whole thing is well documented in the email engine install/config document. Once you're looking at logs you should be able to figure out what's causing it and fix it or work around it. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: July 10, 2008 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:
Re: Baffling Email Problem - UPDATE
I've seen weird things happen in the past when the ar.conf setting (Email-Import-Form-By-Default) is set to T (true). See if this setting exist and is currently set to T. If so, try setting it to F (false). If your email form(s) are already somehow corrupt, you may need to perform the actions you previously took to get it to work (reinstalling), but before restarting the AR Server at the end of the install, manually edit the ar.conf file to make sure that this setting is F HTH Leonard Neely Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Baffling Email Problem - UPDATE
EmailStart.bat echo off rem = rem This batch file assumes that it is being run from the install directory rem and that java is in the the PATH. rem = rem -s servername -u username -p application password set LIBVER=63 set JavaPath=C:\Program Files\Java\j2re1.4.2_13\bin %JavaPath%\java -Dmail.debug=true -cp emaildaemon.jar;arapi%LIBVER%.jar;arutil%LIBVER%.jar;activation.jar;mail .jar;imap.jar;smtp.jar;pop3.jar;armapi63.jar com.remedy.arsys.emaildaemon.EmailDaemon -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE emaild ??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE Anybody remember the name of that batch file? There also used to be a file that allowed you to run the email engine from the command prompt rather than as a service. Been so long since I've had to extensively troubleshoot an email engine problem that my memory fails me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, July 10, 2008 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE Did you turn on email logging? There's a batch file you use to start the email engine with debug logging. I forgot if it requires a small edit or not but it's tiny and I remember that the whole thing is well documented in the email engine install/config document. Once you're looking at logs you should be able to figure out what's causing it and fix it or work around it. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: July 10, 2008 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by
Re: JOB : Contract Opportunities Germany
** Hello Rachel i wrote to you a few days back, but did not hear anything from you. Can you please let me know if you think I am not suitable for the positions or you just did not receive my email thanks a lot for your time Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." --- On Thu, 7/10/08, Rachel Kerwick [EMAIL PROTECTED] wrote: From: Rachel Kerwick [EMAIL PROTECTED]Subject: JOB : Contract Opportunities GermanyTo: arslist@ARSLIST.ORGDate: Thursday, July 10, 2008, 4:29 PM Good Afternoon List, Further to my email last week I have 2 more requirements in Germany that might be of interest to you or someone you know. Developer – Bespoke AR applications – contract for at least 6 months – must be able to speak fluent German – rates would be up to £55/€67 per hour inclusive (negotiable) Architect – Bespoke AR applications – contract for at least 3-6 months – German language skills would be beneficial but not a necessity – rates would be up to £65/€78 per hour inclusive (negotiable) These roles are direct with leading organisations in the BMC market and could lead to longer term future engagements. If you or someone you know is interested I would be happy to discuss further off-list on +44 1256 885 982. Please forward your CV to [EMAIL PROTECTED]. I am also building a comprehensive connections list of BMC professionals through the LinkedIn network to keep in touch with opportunities and up to date developments in the BMC market. If you are happy to connect please use the following link http://www.linkedin.com/in/rachelmkerwick and use [EMAIL PROTECTED] as my email. I am an open networker and would be pleased to connect. I look forward to hearing from you. Kind regards,Rachel Rachel Kerwick Account Manager Resource Management Solutions Ltd. DDI: +44 (0) 1256 885 982 Mobile: +44 (0) 7875 431 604 Tel: +44 (0) 870 803 4080 Fax: +44 (0) 870 803 4090 Email: [EMAIL PROTECTED] Web: www.remedynation.com Resource Management Solutions Ltd is a limited company registered in England and Wales. This message is subject to and does not create or vary any contractual relationship between Resource Management Solutions LTD. and you. Internet communications are not secure and therefore RMS LTD. does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author.This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above.Registered number: 05699342. Registered office: 6 Stocks Barns, Minchens Lane, Bramley, Hampshire, RG26 5BH, United Kingdom. Please consider the environment before printing this email. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
ARS 7.1 and Crystal 9
Does anyone know if Crystal 9 is still compatible with Remedy 7.1? The compatibility matrix only references Crystal 10 or 11. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RECALL Re: JOB : Contract Opportunities Germany
** Apologies for the brain drain, was meant to go to Rachel Kerwick and not the list thank you Shafqat Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." --- On Thu, 7/10/08, Shafqat Ayaz [EMAIL PROTECTED] wrote: From: Shafqat Ayaz [EMAIL PROTECTED]Subject: Re: JOB : Contract Opportunities GermanyTo: arslist@ARSLIST.ORGDate: Thursday, July 10, 2008, 8:04 PM ** Hello Rachel i wrote to you a few days back, but did not hear anything from you. Can you please let me know if you think I am not suitable for the positions or you just did not receive my email thanks a lot for your time Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." --- On Thu, 7/10/08, Rachel Kerwick [EMAIL PROTECTED] wrote: From: Rachel Kerwick [EMAIL PROTECTED]Subject: JOB : Contract Opportunities GermanyTo: arslist@ARSLIST.ORGDate: Thursday, July 10, 2008, 4:29 PM Good Afternoon List, Further to my email last week I have 2 more requirements in Germany that might be of interest to you or someone you know. Developer – Bespoke AR applications – contract for at least 6 months – must be able to speak fluent German – rates would be up to £55/€67 per hour inclusive (negotiable) Architect – Bespoke AR applications – contract for at least 3-6 months – German language skills would be beneficial but not a necessity – rates would be up to £65/€78 per hour inclusive (negotiable) These roles are direct with leading organisations in the BMC market and could lead to longer term future engagements. If you or someone you know is interested I would be happy to discuss further off-list on +44 1256 885 982. Please forward your CV to [EMAIL PROTECTED]. I am also building a comprehensive connections list of BMC professionals through the LinkedIn network to keep in touch with opportunities and up to date developments in the BMC market. If you are happy to connect please use the following link http://www.linkedin.com/in/rachelmkerwick and use [EMAIL PROTECTED] as my email. I am an open networker and would be pleased to connect. I look forward to hearing from you. Kind regards,Rachel Rachel Kerwick Account Manager Resource Management Solutions Ltd. DDI: +44 (0) 1256 885 982 Mobile: +44 (0) 7875 431 604 Tel: +44 (0) 870 803 4080 Fax: +44 (0) 870 803 4090 Email: [EMAIL PROTECTED] Web: www.remedynation.com Resource Management Solutions Ltd is a limited company registered in England and Wales. This message is subject to and does not create or vary any contractual relationship between Resource Management Solutions LTD. and you. Internet communications are not secure and therefore RMS LTD. does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author.This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above.Registered number: 05699342. Registered office: 6 Stocks Barns, Minchens Lane, Bramley, Hampshire, RG26 5BH, United Kingdom. Please consider the environment before printing this email. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
OT:Looking for a project
Hello List My current project is coming to an end, and I am looking for some work. If anyone knows anything going would they please let me know. Thanks in advance Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT:Looking for a project
When looking for a new assignment you might reconsider your closing statement ... Break the Rules might just be a turn-off. Probably the Kiss part would be a good thing to drop. Please take this with a grain of salt, Susan On Thu, Jul 10, 2008 at 3:01 PM, Shafqat Ayaz [EMAIL PROTECTED] wrote: ** Hello List My current project is coming to an end, and I am looking for some work. If anyone knows anything going would they please let me know. Thanks in advance *Shafqat Ayaz* Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Old School ARS developer
I haven't been monitoring the list for a while but am glad to see it alive and thriving through all the changes this past decade and more. I've been in the Remedy game since version 3.x twelve years ago. I used to carry a RAC certification during the Lenny era, but have not kept it current (nor needed it). Folks know me by my work. Custom builds, integrations, data migrations, reporting, designing. I'm not a Java jockey, a C cruncher or a Perl scripter, but I can read and understand them all if customizations are needed. I'm from the midwest but currently based out of San Diego. There is no snow, low humidity, high % sunny days and few bugs. Enough said. I'd prefer to stay here, but am open to other options for the right fit. I'm single (with pet) and willing to travel both locally and globally with my US Passport. Past considered engagements included military commands in Iraq, so yes, I'm serious about willingness to travel abroad. I'm used to traditional W-2 employment with benefits but am open to contracting if the details make good sense. A resume can be had anytime at http://ray.gellenbeck.com/resume.doc I answer my phone between 8am pacific and 4pm pacific, but only if I'm not busy. If I don't answer, please leave a message and email the details as well. Thank you for your time. Raymond H. Remedy Ray Gellenbeck [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 and Crystal 9
Try connecting to Crystal using an older User client install (and install the older AR ODBC driver) if you are having problems with the current version.. I had done something similar a few years ago when faced with a similar problem and it had worked for me. Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 10, 2008 3:24:49 PM Subject: ARS 7.1 and Crystal 9 ** Does anyone know if Crystal 9 is still compatible with Remedy 7.1? The compatibility matrix only references Crystal 10 or 11. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR:302 Entry does not exist in the database
Hi All, I'm getting a weird error and I have no idea how to fix it. We are using ARS 7.1 patch 3 on SQL 2005, Windows 2003 and ITSM 7.00.3. We do not have a whole lot of knowledge when it comes to 7.1 What happened was that we were trying to give permissions to fields on the form via the Admin tool. Previous versions allowed this, but 7.1 does not and we got a message stating that we could not do that. Then it froze the admin tool. After the admin tool came back up, thats when we logged into the client as a test user and found this error. However, for some reason the admin can access tickets via the Problem Management Form. If anyone else tries to search for a Problem Investigation, they get a message stating that there are No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200). This is only affecting the Problem Investigation form and nothing else. The thing is that the test user can save a ticket and it will give a ticket number but then give the error ARERR [302] Entry does not exist in database. And if I log in as an admin I can see the ticket and open it. It makes me think that its a permission or roles issue, but again I have am not sure. I have checked my sql log and nothing is jumping out at me. I was thinking that maybe the permissions are no longer attached to the form or fields, but I can't just go into the admin tool and add the permissions to the form like previous versions allowed. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RE; AIE engine; When adding or changing a data exchange in the aie engine the changed event does not get picked up.
That does sound a bit odd.. Do you have a server group setup? I'm wondering because if you have a server group setup and if the AIE operation is controlled by a server where you haven't restarted the AIE service, it may cause it not to re-read the new definition.. just a guess.. Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 10, 2008 11:15:21 AM Subject: RE; AIE engine; When adding or changing a data exchange in the aie engine the changed event does not get picked up. ** Good morning All, I hope everyone is doing ok. We are in the process of setting up a number of events in the AIE engine (7.1.00 Patch 002 200803102100) and when we change the timing or order, the change is not picked up. For example we had data exchange A which kicks off B, then B would kick off C (the first one set to run at 1am, the next two event driven). If we change the order to have A kick off C and then C kick off B. That change never is picked up. The system will still run the order A, B, C. Also if I change the time of kick off of data exchange A from 8am to 9am at 7am, the 8am exchange will still run. We have tried restarting the AIE services, as well as all Remedy services, with no luck. I assume that there is a queue some place, that needs to be cleaned out or refreshed, but can not find anything in the docs on how to do that. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR:302 Entry does not exist in the database
The problem sounds like an issue with row-level permissions on the form. If you look at the Request ID field (1) in Admin Tool, you should be able to see what permissions the field has. Most likely the field's permissions were limited during the recent update, which prevents others users from seeing records. Row level permissions can be a great feature, but the problem is that if your account does not have the right permissions Remedy acts as if the ticket you are looking for does not exist. No nice message like It's there, but you don't have authorization to see it. Just restore the old permissions for that field and you should be ok if you are not trying to use row-level permissions. Is this ITSM 7 Problem Management, or a custom Problem Management designed in house? (Embedded image moved to file: pic14924.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 jaimie [EMAIL PROTECTED] COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] [ARSLIST] ARERR:302 Entry does not ORG exist in the database 07/10/2008 04:38 PM Please respond to [EMAIL PROTECTED] RG Hi All, I'm getting a weird error and I have no idea how to fix it. We are using ARS 7.1 patch 3 on SQL 2005, Windows 2003 and ITSM 7.00.3. We do not have a whole lot of knowledge when it comes to 7.1 What happened was that we were trying to give permissions to fields on the form via the Admin tool. Previous versions allowed this, but 7.1 does not and we got a message stating that we could not do that. Then it froze the admin tool. After the admin tool came back up, thats when we logged into the client as a test user and found this error. However, for some reason the admin can access tickets via the Problem Management Form. If anyone else tries to search for a Problem Investigation, they get a message stating that there are No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200). This is only affecting the Problem Investigation form and nothing else. The thing is that the test user can save a ticket and it will give a ticket number but then give the error ARERR [302] Entry does not exist in database. And if I log in as an admin I can see the ticket and open it. It makes me think that its a permission or roles issue, but again I have am not sure. I have checked my sql log and nothing is jumping out at me. I was thinking that maybe the permissions are no longer attached to the form or fields, but I can't just go into the admin tool and add the permissions to the form like previous versions allowed. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or
Re: ARERR:302 Entry does not exist in the database
Jaimie, My guess is that the user getting the error is not a part of the Assignee Group that the ticket is getting assigned to.. Check the contents of the field 112, and verify if the user is a member of any of the groups that is contained in that field 112 on the said form.. Hope this helps.. Joe - Original Message From: jaimie [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 10, 2008 5:38:38 PM Subject: ARERR:302 Entry does not exist in the database Hi All, I'm getting a weird error and I have no idea how to fix it. We are using ARS 7.1 patch 3 on SQL 2005, Windows 2003 and ITSM 7.00.3. We do not have a whole lot of knowledge when it comes to 7.1 What happened was that we were trying to give permissions to fields on the form via the Admin tool. Previous versions allowed this, but 7.1 does not and we got a message stating that we could not do that. Then it froze the admin tool. After the admin tool came back up, thats when we logged into the client as a test user and found this error. However, for some reason the admin can access tickets via the Problem Management Form. If anyone else tries to search for a Problem Investigation, they get a message stating that there are No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200). This is only affecting the Problem Investigation form and nothing else. The thing is that the test user can save a ticket and it will give a ticket number but then give the error ARERR [302] Entry does not exist in database. And if I log in as an admin I can see the ticket and open it. It makes me think that its a permission or roles issue, but again I have am not sure. I have checked my sql log and nothing is jumping out at me. I was thinking that maybe the permissions are no longer attached to the form or fields, but I can't just go into the admin tool and add the permissions to the form like previous versions allowed. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Patch site down??
ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR:302 Entry does not exist in the database
Janie, If you have Migrator and a backup copy of your form you might want to try running a Difference report to see if there are any significant differences between the two. Maybe for some reason, when your Admin Tool hung, something got whacked out of shape. HTH Leonard Neely Column Technologies. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Thursday, July 10, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: ARERR:302 Entry does not exist in the database Hi All, I'm getting a weird error and I have no idea how to fix it. We are using ARS 7.1 patch 3 on SQL 2005, Windows 2003 and ITSM 7.00.3. We do not have a whole lot of knowledge when it comes to 7.1 What happened was that we were trying to give permissions to fields on the form via the Admin tool. Previous versions allowed this, but 7.1 does not and we got a message stating that we could not do that. Then it froze the admin tool. After the admin tool came back up, thats when we logged into the client as a test user and found this error. However, for some reason the admin can access tickets via the Problem Management Form. If anyone else tries to search for a Problem Investigation, they get a message stating that there are No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200). This is only affecting the Problem Investigation form and nothing else. The thing is that the test user can save a ticket and it will give a ticket number but then give the error ARERR [302] Entry does not exist in database. And if I log in as an admin I can see the ticket and open it. It makes me think that its a permission or roles issue, but again I have am not sure. I have checked my sql log and nothing is jumping out at me. I was thinking that maybe the permissions are no longer attached to the form or fields, but I can't just go into the admin tool and add the permissions to the form like previous versions allowed. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Patch site down??
I thought it was down as well today, but my company blocks FTP access unless there is a business need (which the BMC patch site is). The security guys said that the ftp site changed IP addresses, so when it was added to the exceptions, I was able to get in. Jon On Thu, Jul 10, 2008 at 3:29 PM, Howard Richter [EMAIL PROTECTED] wrote: ** ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Patch site down??
I was just wondering the same thing. At least is not just me _ Christie Pargeter Legacy Health Sysetm Clinical Admin Programming [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-4311 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Howard Richter Sent: Thursday, July 10, 2008 3:30 PM To: arslist@ARSLIST.ORG Subject: BMC Patch site down?? ** ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Patch site down??
Well I know I am not crazy. Thanks, hbr On 7/10/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** I was just wondering the same thing. At least is not just me -- *Christie Pargeter * *Legacy Health Sysetm Clinical Admin Programming* [EMAIL PROTECTED] * **System Office* tel: 503-415-4311 -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Howard Richter *Sent:* Thursday, July 10, 2008 3:30 PM *To:* arslist@ARSLIST.ORG *Subject:* BMC Patch site down?? ** ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 and Crystal 9
I use CR9 against the 7.1 ODBC Driver all the time to produce adhoc reports and have see no problems. Altering the built-in reports though is another thing entirely Regards Stuart Schon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 11 July 2008 07:36 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 and Crystal 9 Try connecting to Crystal using an older User client install (and install the older AR ODBC driver) if you are having problems with the current version.. I had done something similar a few years ago when faced with a similar problem and it had worked for me. Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 10, 2008 3:24:49 PM Subject: ARS 7.1 and Crystal 9 ** Does anyone know if Crystal 9 is still compatible with Remedy 7.1? The compatibility matrix only references Crystal 10 or 11. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT:Looking for a project
Hey Susan I am what I am, and I am not going to change just to please someone. While at work I have a different set of rules, but they do not affect my private life. Some rules are made to be broken! not every rule, but some. And I would not drop kissing slowly, because if you do somethings right, then chances are you will do other things right as well. I am glad someone has a sense of humour!! PS does not mean that the rest of the list does not have a sense of humour!! before someone flames me. thanks Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. --- On Thu, 7/10/08, Susan Palmer [EMAIL PROTECTED] wrote: From: Susan Palmer [EMAIL PROTECTED] Subject: Re: OT:Looking for a project To: arslist@ARSLIST.ORG Date: Thursday, July 10, 2008, 9:14 PM ** When looking for a new assignment you might reconsider your closing statement ... Break the Rules might just be a turn-off. Probably the Kiss part would be a good thing to drop. Please take this with a grain of salt, Susan On Thu, Jul 10, 2008 at 3:01 PM, Shafqat Ayaz [EMAIL PROTECTED] wrote: ** Hello List My current project is coming to an end, and I am looking for some work. If anyone knows anything going would they please let me know. Thanks in advance Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Ben, you are not alone. Have worked in IT for more years than I may care to admit. Windows-based IDE's are for wimps . . . REAL programmers write assembler, and use a line editor on a VT100 or Tektronix 4014! (OK, so later we wrote Cobol/Fortran with vi or EMACS, connected to a thicknet cable . . . and I do mean THICK-net, as that cable looked like a big orange snake!) Any DoD realtime developers left out there? Cut my software teeth writing 8-bit octal code for DEC PDP-8's (paper punch tape and all) and 16-bit assembler/mnemonic interrupt handlers for UYK/SEL/Gould guidance and flight data collection systems. Thought we were living large when the then-massive Winchester 80MB platter drives became available. Wow. Later graduated to assembler and Fortran utilities for Univac 1100's -- in elements, of course. And you are correct . . . 70K lines is nothing . . . try debugging a few MILLION lines of code. Our younger members might also be surprised to hear the SEI CMM/CMMi standards grew out of earlier work by Mitre (defense contractor) and the infamous DoD-STD-2167A. Many aspects of IT have a MUCH longer history than you may imagine. Take a long look back if you want to appreciate how easy we have it today. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, July 10, 2008 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hi Dan, You are correct, cc 72 was left blank in all languages unless you wanted to continue the line. If non-blank (any character) the line was continued. 73-80 was ignored by the compilers and generally used to sequence the cards. So, perhaps I have dated myself a tad now. I still use the same editor that came out just after the punch card era. And, if you know pig iron, you can still get a job supporting, developing, etc And, in those days we had a proper change management application! As for lines of code: Meta-Update is currently 70K lines. I've worked on systems with over 5M. I prefer to ask what ratio of full line comments do you have in your code? I average around 25%. Anything above 1% is above average! Someone writing Java here told me converting a date (using the Remedy function) was a single line. But when I looked (not believing him) I counted about 10 lines. Of course, in most languages, you could simply get rid of the lines and end up with one very very long line. As for decompiling, you end up with machine code, NOT source code, no comments, no headers, etc, so you cannot determine the number of lines that way. Happy (early) Friday. Ben Chernys - --- Original Message --- - From: Daniel Bloom [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 10 Jul 2008 07:55:49 Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Define Product Category for BMC_ConcreteCollection, BMC_Person class
Dear Lister, I need to define Category, Type, Item for instance of BMC_ConcreteCollection, BMC_Person. But on Product Category console - CI Type* field, i don't find those class as selection value. So I can't make any Categorization for instances on those class. Is that designed that way, and is there any workaround for that? Thanks -- Kur Niadi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
