Re: Open window help
Thanks lj.longwing, Carey Matthew Black and Rocky Rockwell for your answers and suggestions. But the solution that propose (open form in a new window) I can't do it for requirements of my client. I need to open the second form in a current window and when close the window, don't loose data in fields, in main form. Any other suggestions? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open window help
Dear ars.developer, I really do not even like suggesting this... but One option might be create a GUID, and save the record in the form. Then open the new window and pass in the GUID that the UI needs to go back to later. When the second form is done then you need to open the old form by finding the record that you saved and opening it in modify mode. (Or if your first form is a display only form then create a real form that has a matching field for every field on the Display only form and have the Display only form do a set fields operation to repopulate the fields as if they had not changed.) However, this is _not_ a best practice as this approach requires much more maintenance later and is much easier to break due to pending changes in the system. I would appeal to the client and try to understand _why_ it has to be the same window. I really doubt it enhances the business process for the application to work that way. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 19, 2008 at 2:46 AM, ars.developer [EMAIL PROTECTED] wrote: Thanks lj.longwing, Carey Matthew Black and Rocky Rockwell for your answers and suggestions. But the solution that propose (open form in a new window) I can't do it for requirements of my client. I need to open the second form in a current window and when close the window, don't loose data in fields, in main form. Any other suggestions? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Urgent-Adding table field in an AST Form
I am facing a problem in CMDB. I want to add a table in an AST form. I am sure we cannot do it from class form. Can we use Administrator tool to do the same? If yes will it impact anywhere in the CMDB. -- View this message in context: http://www.nabble.com/Urgent-Adding-table-field-in-an-AST-Form-tp19048067p19048067.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Chris, It may be a typo... but where is the -x flag? arimportcmd -u user_name [-p password] -x server_name [-w external_authentication_string] [-r rpc_number] [-a port_number] [-l log_file_path] [-e duplicate_field] [-n suppress_filters] [-t multi_match_option] [-o data_file_name] [-f destination_form_name] [-v force_override] [ -M fully_qualified_mapping_file_name ] OR [ -m mapping name -d Mapping directory ] Use either a combination of -m and -d, or -M, to specify the mapping to use. You cannot use both the combination of -m and -d with -M; they are mutually exclusive. FWIW: The v7.1 doc (Pg 206 of Integrating-710.pdf) seem to suggest that -x is optional when using a mapping file. However I suspect that is only true when using the -M option. ( But I may be interpolating to much on these features. YMMV.) And the Importing without mapping appears to indicated that -x is required. So maybe it is just a bug that the server name is not used from the mapping file? Anyways.. It just a WAG.. ( It is really hard to guess what could be wrong when there is no reported error. Did the log file have anything in it? ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 18, 2008 at 4:34 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Remedy Developer - Contract - North Carolina - Kforce
Dear List, I need some help, we need a resource for 6-8 weeks. This resource will be based out of Raleigh, North Carolina. Start ASAP Can only accept US Citizens for this project as it is working in the DoD Sector. North Carolina 6-8 week project Requirements: The resource needs Development/Admin experience with ITSM 7.0.3 (or 7.0.1, or 7.0.2) AR System 7.1, and SRM 2.1 or 2.2. Must have at least some modules for ITSM and SRM. About the Project: Migration and Implementation of ITSM 7.0.3. This resource will be aiding the current Remedy Architect. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are btn_viewmy_160x33.gif
ARS with SQL 2005 Database Mirroring setup
Good day everyone! Have somebody successfully setup ARS to work with mirrored SQL2005 DB and automatically failover? Ноw I need to configure ARS to know failover partner server name(mirror DB-server)? MS recommend to use client connection string like Server=PRIMARY SERVER; Failover Partner=MIRROR SERVER; Database=DATABASE mNAME; Network=NETWORK NAME, but WHERE I can insert this string in ARS (version 7.1)? Will be grateful for any help. -- View this message in context: http://www.nabble.com/ARS-with-SQL-2005-Database-Mirroring-setup-tp19048755p19048755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Citrix Install Directory - Where can this be changed?
I apologize if this should be basic knowledge, but I have not encountered this before. When ARS applications are installed, a ton of folders are created on the H: drive on Citrix. Is there a way to specify a folder to install all of these in, and if so, where would I configure that? Thank you in advance, LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Citrix-Install-Directory---Where-can-this-be-changed--tp19048894p19048894.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open window help
I have never even considered the fact that a 'close window' action in a browser causes it to go back to be a 'feature', I have always considered that to be a 'bug', but that's just meI have always preferred how the client does it...open window action opens a new window...and close window action closes the current window. It wasn't until this thread that I even started to consider it a feature that someone would want to use. As I stated before, I remember hearing on the list a few weeks ago about the fact that IE6 used to work with this functionality, and IE7 'broke' itwith that in mind it may be a 'security' feature of IE7 that prevents forms from being retrieved if the back button is used or something. With that in mind, Microsoft usually allows for disabling of 'features' that they implement that changes the behavior from previous versionsso if you can find a workstation with only ie6 on it...and then verify that it's working...you may be able to use that knowledge to somehow tweak a IE7 to work the way you need? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 19, 2008 5:01 AM To: arslist@ARSLIST.ORG Subject: Re: Open window help Dear ars.developer, I really do not even like suggesting this... but One option might be create a GUID, and save the record in the form. Then open the new window and pass in the GUID that the UI needs to go back to later. When the second form is done then you need to open the old form by finding the record that you saved and opening it in modify mode. (Or if your first form is a display only form then create a real form that has a matching field for every field on the Display only form and have the Display only form do a set fields operation to repopulate the fields as if they had not changed.) However, this is _not_ a best practice as this approach requires much more maintenance later and is much easier to break due to pending changes in the system. I would appeal to the client and try to understand _why_ it has to be the same window. I really doubt it enhances the business process for the application to work that way. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 19, 2008 at 2:46 AM, ars.developer [EMAIL PROTECTED] wrote: Thanks lj.longwing, Carey Matthew Black and Rocky Rockwell for your answers and suggestions. But the solution that propose (open form in a new window) I can't do it for requirements of my client. I need to open the second form in a current window and when close the window, don't loose data in fields, in main form. Any other suggestions? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email 7.1 engine not sending mail
Actually that password is correct. In the log I can see it successfully connects to the Remedy server. I ran the engine in debug mode and found it is failing after the EHLO to the SMTP server. For some reason the engine is trying to do an AUTH command to the SMTP server when it is not necessary. What's strange is I can use the 6.3 Email engine (with the Application Service password for Remedy) against the 7.1 server with no problems. In the log I can see: DEBUG SMTP: useEhlo true, useAuth true I need to find out if I can set the Java mail.smtp.auth property to false. Question for the List !!! Is anyone using the combination SUN Solaris, ARS 7.1 (and Email engine 7.1), and SMTP (with no SMTP password) to send emails? Fred From: itsm.support Sent: Tuesday, August 19, 2008 12:14 AM To: Grooms, Frederick W Subject: [FWD: RE: Email 7.1 engine not sending mail] Hi Fred, Seems like this mail has not appeared on the list for some reason. So forwarding it to you. Thanks, Sandeep Original Message Subject: RE: Email 7.1 engine not sending mail From: itsm.support Date: Mon, August 18, 2008 7:40 am To: arslist@ARSLIST.ORG Hi Fred, This error is occurred because the password entered or configured in email message configuration form is wrong. I have tried this thing on my machine I have faced same problem I have the snapshot for same error as well so please check the password again. You can also modify the password by 1) Modifying the emailstart.bat file and add the -p password option to the java command in the file. Run it once and this should fix your authentication problem. 2) Open ARSystem Email mailbox Configuration form then check the user name password you have entered please enter it correctly click save. You can view this error by viewing AR System Email Error Logs form. Please check attachment for error snapshot. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com http://www.vyomlabs.com/ Original Message Subject: Email 7.1 engine not sending mail From: Grooms, Frederick W Date: Sun, August 17, 2008 1:29 pm To: arslist@ARSLIST.ORG After upgrading from ARS 6.3 to 7.1 I can no longer send emails. The error I get in the log is: Checking connection to server: devars01 ... Application has started Version: 7.1.00 Patch 004 200807081308 Using JRE: 1.5.0_12 Successfully connected. Aug 17, 2008 3:06:45 PM javax.mail.Service connect SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:4 32) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:193) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:595) The system worked correctly when it was 6.3. The only change is that 7.1 requires an Application Service password (which I have reset several times on both sides, Email Engine and ARS Server). Server Info: OS: SUN Solaris 10 DB: Oracle 10 MailServer type: SMTP I have tried sending an email thru telnet (port 25) from the server and that worked correctly as did sendmail. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Contract-to-Hire - Ft. Meade, MD - Remedy Administrator - Kforce
Must have an *Interim or Active Secret Clearance* REMEDY ADMINISTRATOR Location: Ft Meade (Annapolis Junction, MD) Duration: 4 months CTH Job Description: The REMEDY Administrator will provide administration functions required to maintain and improve a BMC REMEDY environment. The resource will be responsible for implementing and maintaining the install of REMEDY 7.0 and higher. This resource will develop and execute recurring and ad-hoc reports using Crystal Reports/Business Objects to provide vital data to the business. This resource will also be responsible for system support documentation and user training. Role/Responsibilities: * Administrative responsibility for the effective system administration and operations of the REMEDY ITSM environment. This includes working with the appropriate resources to design, develop, test, install, upgrade, implement and support the ITSM suite * Manage REMEDY User, Administrator, and Group accounts, access, and passwords * Provide support for Incident Management, Change Management, Problem Management, Service Level Management, CMDB and Asset Management as they interface with other IT processes * Act as subject matter expert for REMEDY functionality and data integration activities * Identify and resolve technical issues/problems with REMEDY, its various interfaces and supporting tools * Gather system and ad hoc reporting requirements and produce resultant reports * Test and validate change results for REMEDY modules * Support integration efforts for REMEDY systems requirements with business and other systems process improvements * Help to instruct Users and Administrators on REMEDY product usage and administration * Create and maintain system support documentation, including network diagrams * Configure REMEDY forms to meet the requirements/preferences of ITS * Perform import operations into REMEDY's Asset Management and CMDB Essential Skills Required: * Ability to perform day-to-day operational support functions within REMEDY, including client, server and application administration * Experience creating technical specifications based on application end-user feedback and analysis of business workflow with the goal of optimizing and automating processes * Experience defining application requirements, testing and documentation * Strong understanding of ticketing process flows, business processes and data integration * Experience training and supporting end users Non-Technical Skills Requirements and other Nice to have Technical Skills: * Advanced communication skills, both verbal and written * Advanced interpersonal skills, and a high degree of initiative in interacting with user. * Ability to work with customers, technical, and management staff as well as other company staff * Ability to present complex technical information to a wide range of audiences, from other technical staff to senior management * Must be dependable and flexible, able to work independently or as part of a team * Excellent follow-through on task assignments * Good project management skills * Essential attention to detail Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are btn_viewmy_160x33.gif
Re: ARS with SQL 2005 Database Mirroring setup
This is the root challenge of a SQL mirror in a Remedy environment. There are two fundamental high availability/failover options in Microsoft SQL: Mirroring and clustering. With a mirror, two or more instances of Microsoft SQL server operate in tandem to share data. The issue with this, however, is that both instances of SQL have their own respective instance names. Thus, to applications, it is clear that these are two different SQL servers. This is not much of a problem with custom built apps because, as you indicate, in a custom built app you control the connection string. In Remedy, however, because the code is compiled and closed-source, you have no access to the connection string. So in a mirrored environment, everything hums along seemingly fine until the dreaded day that your primary database fails. At that point, your Remedy server does not know to talk to the failover because, to Remedy, it doesn't even exist. With clustering, on the other hand, two or more machines are combined into one virtual instance of SQL. Thus you can configure two separate servers into a cluster and those two separate machines appear on the network and to applications as ONE database server. Thus, one server can fail but the cluster will just continue humming along and your application is none the wiser. Clustering, to me, seems to be the best option for Remedy environments; however, from my understanding it still requires special, expensive hardware (i.e., dedicated fiber channel) to connect the disk drives. In my current environment we employ transaction log shipping, but that's a warm failover, not hot. I would be very interested in reading the comments of other listers on this subject and how they tackle the issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of DenisBG Sent: Tuesday, August 19, 2008 8:21 AM To: arslist@ARSLIST.ORG Subject: ARS with SQL 2005 Database Mirroring setup Good day everyone! Have somebody successfully setup ARS to work with mirrored SQL2005 DB and automatically failover? Ноw I need to configure ARS to know failover partner server name(mirror DB-server)? MS recommend to use client connection string like Server=PRIMARY SERVER; Failover Partner=MIRROR SERVER; Database=DATABASE mNAME; Network=NETWORK NAME, but WHERE I can insert this string in ARS (version 7.1)? Will be grateful for any help. -- View this message in context: http://www.nabble.com/ARS-with-SQL-2005-Database-Mirroring-setup-tp19048755p19048755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies is seeking 2 Senior Remedy Consultants based in Dallas
We are seeking 2 Senior Remedy Consultants based in Dallas. This is a permanent position with a generous salary, bonus, benefits and vacation package. We have initial local projects! If you are interested in talking further, please email me your resume as a MS Word or PDF document as well as a good time to talk. The job description is below. Thanks! You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM Application Patch 8 Install Error
We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at 100% when it gets stuck. We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at 100% when it gets stuck. We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARDBC Configuration Issue
Windows 2003 AR 7.1 p3 I'm trying to configure AREA and ARDBC to an Active Directory server. I can browse the server when using ldapbrowser and the credentials I've been given. However, when I configure the ARDBC in Remedy User and then try to create a new vendor form in Remedy Administrator, Remedy Administrator hangs for about a minute and then I get an empty vendor form creation box. If I remove the ARDBC configuration, or just the server address, then creating a new vendor form shows REMEDY.ARDBC.APPQUERY, REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION immediately. It appears to me that something is causing the LDAP plugin to hang and this causes the entire plugin server to hang which causes other problems such as slow logins and an inability to look at user licenses. Is there any way to tell if this issue is related to the Active Directory or is a BMC/Remedy issue? I've tried limiting the page size to 1000, 100 and 10 to no avail. I've tried setting the BaseDN to a container with only 6 objects, also to no avail. I'm not really sure where to go next. Any advice would be appreciated. Thanks. --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Tuesday, August 19, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at 100% when it gets stuck. We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Carey is right on -x flag. The Load Mappings failed means one of 2 things: either the mapping file wasn't found in the command line or there is something wrong in the mapping file. I've had better success with using the command line in specific ordered format and quotes: arimportcmd.exe -u ** -p -x server -a 51000 -d F:\Program Files\AR System\HOME\ARCmds -l arlog.txt -m ImportComputerData The second thing to check is the contents of ImportComputerData. - The name of the mapping has to be used (first line in the file) - The import data file mentioned in the mapping has to be accessible to the command. Sometimes adding the -o parameter before the -d parameter helps to indicate if this is the problem. - The mappings have to be correct or you will get this error. - I always make the -m parameter the last item on the command line as it is extremely picky HTH, Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 19, 2008 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Chris, It may be a typo... but where is the -x flag? arimportcmd -u user_name [-p password] -x server_name [-w external_authentication_string] [-r rpc_number] [-a port_number] [-l log_file_path] [-e duplicate_field] [-n suppress_filters] [-t multi_match_option] [-o data_file_name] [-f destination_form_name] [-v force_override] [ -M fully_qualified_mapping_file_name ] OR [ -m mapping name -d Mapping directory ] Use either a combination of -m and -d, or -M, to specify the mapping to use. You cannot use both the combination of -m and -d with -M; they are mutually exclusive. FWIW: The v7.1 doc (Pg 206 of Integrating-710.pdf) seem to suggest that -x is optional when using a mapping file. However I suspect that is only true when using the -M option. ( But I may be interpolating to much on these features. YMMV.) And the Importing without mapping appears to indicated that -x is required. So maybe it is just a bug that the server name is not used from the mapping file? Anyways.. It just a WAG.. ( It is really hard to guess what could be wrong when there is no reported error. Did the log file have anything in it? ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 18, 2008 at 4:34 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARDBC Configuration Issue
Hmmm...it does sound like it's hanging, as if it's searching for the LDAP server and failing to find it. Configuring the ARDBC form should be fairly easy. We are doing exactly what you describe and pull from the AD all day long. On your ARDBC form, I'd check the following: Host Name: Should be the IP address of the domain controller (use IP rather than host name to avoid DNS issues) Port Number: Leave blank Distinguished Name: Should be your domain\username. You must specify the domain Password: The account's associated password Using Secure Socket Layer: No P.S. To just connect to and pull from the AD, you only need the ARDBC configuration -- you don't need to mess with AREA. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, August 19, 2008 9:24 AM To: arslist@ARSLIST.ORG Subject: ARDBC Configuration Issue ** Windows 2003 AR 7.1 p3 I'm trying to configure AREA and ARDBC to an Active Directory server. I can browse the server when using ldapbrowser and the credentials I've been given. However, when I configure the ARDBC in Remedy User and then try to create a new vendor form in Remedy Administrator, Remedy Administrator hangs for about a minute and then I get an empty vendor form creation box. If I remove the ARDBC configuration, or just the server address, then creating a new vendor form shows REMEDY.ARDBC.APPQUERY, REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION immediately. It appears to me that something is causing the LDAP plugin to hang and this causes the entire plugin server to hang which causes other problems such as slow logins and an inability to look at user licenses. Is there any way to tell if this issue is related to the Active Directory or is a BMC/Remedy issue? I've tried limiting the page size to 1000, 100 and 10 to no avail. I've tried setting the BaseDN to a container with only 6 objects, also to no avail. I'm not really sure where to go next. Any advice would be appreciated. Thanks. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Null Reported Date ARS7
There are two Reported Date fields on HPD:Help Desk. One is on the Date/System tab (a d/o field) -- 100719 z1D Reported Date The real db field is actually on the Classification tab -- 100560 Reported Date. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/16/2008 04:53 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Null Reported Date ARS7 M.B. Sorry for the incomplete answer. I hit the send button to soon. :( Yes you need to cross map the value for the field that you want to set to the field (in the file) that you want it to be set to. So after you Add All You need to set 'reported date' = $3$ (or whaterver field ID/field name you are going to use to backfill the data with) before you do the import. BTW: If you look at the 4th line of an ARX file you will see a line like this... FLD-ID 4 1 3 This is a space separated list of field ID's that were exported in the arx file. In the example above fields: 4 , 1, and 3 were exported. I would bet that your ARX file does not have a 1 as a field ID in the file. Also .. I just looked on our ITSM v7 HPD:Helpdesk form and the field 1 name is 'Entry ID' and it has a prefix of INC. ( The 'Incident ID' field is actually field ID 100161 and has a Field DB name of Incident Number. This field can not be used to update a record via the import tool. Unless they finally fixed the idea of doing the matching on other columns than field 1 when I was not looking. :) ) Submit Date = field ID 3 Which is why you were getting the errors you were getting. Without a Field 1 value the Import tool assumes that your trying to create a new record (like a Submit operation) instead of trying to update an existing record ( like a Modify) operation. ( Keep in mind the filters that are triggered are neither Submit, nor Modify. Only Merge filters are triggered directly by the Import tool. Workflow can the trigger Submit/Modify filters as a result of Push actions, and even Get Entry filters too (SetField) but those are other topics for other days. So I hope that does not confuse the issue any.) But there is a twist I was not expecting Reported Date = field ID 100719, but it is a display only field ( What the [EMAIL PROTECTED]@[EMAIL PROTECTED]@[EMAIL PROTECTED] ) So that means that MAYBE if you import the data into that field there will be workflow on Merge that puts it where it needs to go to actually keep the value. The general approrach of using the import tool to backfill the data should work if you can figure out where it needs to be kept. Maybe the display only field already has workflow no merge that will work. I think it is worth a shot at least. I doubt it can hurt anything. (If you do your field map correctly.) If the Merge to the display only field fails to get you what your after then you may need to turn on Filter tracing, do a Submit or a Modify of a record where you manually set 'Reported Date' to a value to be able to find where the value is kept in the application. (Sorry for the confusion, but apparently the field you are likely seeing on the form is not actually where that data is stored. GRRR.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. Your first initial would not happen to be a C would it? :) On Fri, Aug 15, 2008 at 5:12 PM, MCrawford [EMAIL PROTECTED] wrote: Can you clarify step one? I am exporting the following from HPD:Helpdesk to an ARX file. 1 Incident ID 2 Reported Date 3 Submit Date I open the import tool, and load the form and data. I click 'Add all'. From here I would think I would have to change the mappings so that Reported Date = Submit Date, but following your steps I just change the preference settings to update records and click the start import button. It gives me the following errors: AR System Import Tool Fri Aug 15 17:05:59 2008 Did not find any matching fields to add as new mappings (ARWARN 4013) Import of d:\documents and settings\matthew.crawford\desktop \report.arx started. (ARNOTE 4001) Record 1 : The value(s) for this entry violate a unique index that has been defined for this form -- HPD:Help Desk entry:INC00042965 fields: 100161 100079 100018 100019 100080 4 100427 100063 100064 100065 20003 20004 20005 240001002 100869 100875 179 7 301735100 301734000 (ARERR 382) DATA INC00045876 1218122557 On Aug 15, 2:13 pm, Carey Matthew Black [EMAIL PROTECTED] wrote: M.B. I am sure there is a way to fix these records. And I would guess that one way would be to do something like this: 1) Export three columns of data from the
Re: ITSM Application Patch 8 Install Error
Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ramey, Anne *Sent:* Tuesday, August 19, 2008 10:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin *Sent:* Tuesday, August 19, 2008 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at 100% when it gets stuck. We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Also, make sure the syntax you're using corresponds to the version of ARS you're using - there are some slight but important differences (i.e. the -M flag). Check the docs for YOUR version to be sure of the syntax. Rick On Tue, Aug 19, 2008 at 7:33 AM, Janie [EMAIL PROTECTED] wrote: Carey is right on -x flag. The Load Mappings failed means one of 2 things: either the mapping file wasn't found in the command line or there is something wrong in the mapping file. I've had better success with using the command line in specific ordered format and quotes: arimportcmd.exe -u ** -p -x server -a 51000 -d F:\Program Files\AR System\HOME\ARCmds -l arlog.txt -m ImportComputerData The second thing to check is the contents of ImportComputerData. - The name of the mapping has to be used (first line in the file) - The import data file mentioned in the mapping has to be accessible to the command. Sometimes adding the -o parameter before the -d parameter helps to indicate if this is the problem. - The mappings have to be correct or you will get this error. - I always make the -m parameter the last item on the command line as it is extremely picky HTH, Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 19, 2008 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Chris, It may be a typo... but where is the -x flag? arimportcmd -u user_name [-p password] -x server_name [-w external_authentication_string] [-r rpc_number] [-a port_number] [-l log_file_path] [-e duplicate_field] [-n suppress_filters] [-t multi_match_option] [-o data_file_name] [-f destination_form_name] [-v force_override] [ -M fully_qualified_mapping_file_name ] OR [ -m mapping name -d Mapping directory ] Use either a combination of -m and -d, or -M, to specify the mapping to use. You cannot use both the combination of -m and -d with -M; they are mutually exclusive. FWIW: The v7.1 doc (Pg 206 of Integrating-710.pdf) seem to suggest that -x is optional when using a mapping file. However I suspect that is only true when using the -M option. ( But I may be interpolating to much on these features. YMMV.) And the Importing without mapping appears to indicated that -x is required. So maybe it is just a bug that the server name is not used from the mapping file? Anyways.. It just a WAG.. ( It is really hard to guess what could be wrong when there is no reported error. Did the log file have anything in it? ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 18, 2008 at 4:34 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Tuesday, August 19, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at 100% when it gets stuck. We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Suggestion: ARS List awards - Another category..
Afraid that area is too controversial and fraught with dangers. I would love to come up with some sort of rating system both for The recruiting firms and the consultants. I know of one recruiting firm (Cubicegg) that not only received The funds from the end clients and didn't pay the consultants, but subsequently went to Spain. Not sure if he has returned to England. Granted I do enjoy getting my once a year threat of a lawsuit. My favorite one being a recruiting firm in South Africa saying I should ban a company in England from posting to the list based On an order in South Africa. The threat went away when I asked them What country they would sue me in. At the time the Server was in the US And I am of course in Canada(at least some of the time). So, in short, without a lot of checks and balances and a lot of protection from aggravation, I would have to vote no to that category. ... Daniel p.s. I would appreciate folks not voting on the list itself for MVP, especially since the vote has not been opened yet, about to post that one _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: August 15, 2008 5:39 PM To: arslist@ARSLIST.ORG Subject: Suggestion: ARS List awards - Another category.. Just for popularizing people who post job advertisements, may I suggest a category for recruiters who post ads here regularly that consultants had a pleasant experience with.. Meaning the job/project/engagement and its benefits met a consultants expectations.. This would help us consultants and those looking for new engagements some sort of a benchmark to filter posted opportunities.. Through my past engagements I have had some very good experiences and fortunately very few not so good experiences (just 1 that I can think of) with some consulting companies or recruiters and it would be nice to get a feeler of some of the regular Remedy headhunters out there in the market.. Cheers Joe __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary
Hi folks,
I have an ITSM 703 p3 environment, freshly installed.
I am trying to patch it up to ITSM 703, p7, but can not get the patch
installer to go much far.
I have a VPN connection from my Windows PC to corporate network.
I have a ssh session (putty) from my PC to the ARS box (solaris). I
start the patch installer on the ars box on the putty window.
This installer has a GUI, so the though the installer is running on
the ars box (solaris), through a X windows session, the display comes
to my PC. I'm using Xming on my PC.
The installer's GUI gets to my PC ok, and I answer all the prompts.
Before the installation gets too far, I get an alert popup saying:
Internal Error. Unable to build patch summary. Installation can not continue.
On clicking Ok, the installation bravely tries to continue, as if
unaware that there was any error.
After the screen that asks me to confirm my answers and clicking next,
it seems to do something for a min or two.
Then it says:
An internal error has caused the installer to not complete successfully
And the installation stops.
ARS 7.1 p2
SunoS 5.10
JRE 1.5.0 12_b04
Oracle 10g on a separate machine
Any ideas?
This is what logs show [ beware that I have log sections and my
comments that will keep you reading for a while :) ] -
--(1)-
I see in bmc_installer.log that, installer fired the API driver
program, and it errored out. See towards the end of this snippet.
INFO: LOG EVENT {Description=[Command
array],Detail=[/tmp/915356.tmp/RIK/solaris/rik appinfo -x remserver001
-t 1050 -u Demo -l /tmp/915356.tmp -n defaultRikLogFile -f
IM00C04FA081BAUcxmQg[8XkEQmwAA -i DataLanguage -s 0 -o get -B -L -C]}
Aug 18, 2008 3:23:45 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=12]]}
Aug 18, 2008 3:23:45 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=12]]}
Aug 18, 2008 3:32:48 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Executing],Detail=[RIK command]}
Aug 18, 2008 3:32:48 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Command
array],Detail=[/tmp/915356.tmp/RIK/solaris/rik getsvrinfo -x
remserver001 -t 1050 -u Demo -l /tmp/915356.tmp -n defaultRikLogFile
-s 0 -o 89 -B -L -c]}
Aug 18, 2008 3:32:48 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:32:48 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:32:48 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Completed executing],Detail=[RIK command]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Executing Driver command]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Command array
/tmp/915356.tmp/RIK/solaris/driver -s remserver001 -u Demo -x
/tmp/915356.tmp/devCache.drm]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:34:46 PM
com.bmc.smbu.install.patch.installer.ia.ResetLogLocationAction
INFO: LOG EVENT {Description=[Build ID = 080129-102650],Detail=[]}
Aug 18, 2008 3:34:52 PM com.bmc.smbu.install.patch.installer.ia.CloseLogsAction
INFO: LOG EVENT {Description=[An internal error has caused the
installer to not complete successfully.],Detail=[]}
Aug 18, 2008 3:34:52 PM com.bmc.smbu.install.patch.installer.ia.CloseLogsAction
INFO: LOG EVENT {Description=[Installation completed in 23 minutes],Detail=[]}
(2)--
Notice that the erring line was running driver program and having
it run the script on devCache.drm file. Contents of devCache.drm are:
init
gsi
1
208
term
cout
q
This sequence of commands makes the api driver program check the Dev
Cache mode on the server. Installer is perhaps trying to see if it's
on or not, so that it can turn it on if necessary.
(3)-
Luckily, there's also a devcache.log file that shows what the script
was trying to do, basically what I said in (2) above, and you see that
it hit ARERR 90, i.e. couldn't connect to the AR server:
AR System API Driver
Active Link Escalation FilterEntry Entry
---
Re: ARS with SQL 2005 Database Mirroring setup
So, if you using Log shipping, how you failover ARS-servers in case of primary DB server fail? Manually changing Server Name in ar.cfg or there is a more capable way? Kaiser Norm E CIV USAF 96 CS/SCCE wrote: This is the root challenge of a SQL mirror in a Remedy environment. There are two fundamental high availability/failover options in Microsoft SQL: Mirroring and clustering. With a mirror, two or more instances of Microsoft SQL server operate in tandem to share data. The issue with this, however, is that both instances of SQL have their own respective instance names. Thus, to applications, it is clear that these are two different SQL servers. This is not much of a problem with custom built apps because, as you indicate, in a custom built app you control the connection string. In Remedy, however, because the code is compiled and closed-source, you have no access to the connection string. So in a mirrored environment, everything hums along seemingly fine until the dreaded day that your primary database fails. At that point, your Remedy server does not know to talk to the failover because, to Remedy, it doesn't even exist. With clustering, on the other hand, two or more machines are combined into one virtual instance of SQL. Thus you can configure two separate servers into a cluster and those two separate machines appear on the network and to applications as ONE database server. Thus, one server can fail but the cluster will just continue humming along and your application is none the wiser. Clustering, to me, seems to be the best option for Remedy environments; however, from my understanding it still requires special, expensive hardware (i.e., dedicated fiber channel) to connect the disk drives. In my current environment we employ transaction log shipping, but that's a warm failover, not hot. I would be very interested in reading the comments of other listers on this subject and how they tackle the issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of DenisBG Sent: Tuesday, August 19, 2008 8:21 AM To: arslist@ARSLIST.ORG Subject: ARS with SQL 2005 Database Mirroring setup Good day everyone! Have somebody successfully setup ARS to work with mirrored SQL2005 DB and automatically failover? Ноw I need to configure ARS to know failover partner server name(mirror DB-server)? MS recommend to use client connection string like Server=PRIMARY SERVER; Failover Partner=MIRROR SERVER; Database=DATABASE mNAME; Network=NETWORK NAME, but WHERE I can insert this string in ARS (version 7.1)? Will be grateful for any help. -- View this message in context: http://www.nabble.com/ARS-with-SQL-2005-Database-Mirroring-setup-tp19048755p19048755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/ARS-with-SQL-2005-Database-Mirroring-setup-tp19048755p19051981.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Null Reported Date ARS7
Tony, Thanks for the followup and clarification. As a general design practice I despise showing the same data in more than one place on a form. And in this specific case Where would I put the field that actually holds the data? On the 'Classification' tab or on the 'Date/System' tab? Hum... let me see... I stopped looking after I found the field on the 'Date/System' field. It just did not occur to me that it might be in a field on that form somewhere else. I was guessing that it might be on some other form somewhere. Not that that idea makes any more sense to me. And given that my sync DB has not been synced I did not feel like digging through the 1152 Active links on the form to see if I could find where the data was coming from or going to. Again, thanks for the pointer to the real field/field ID. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 19, 2008 at 10:37 AM, Tony Worthington [EMAIL PROTECTED] wrote: ** There are two Reported Date fields on HPD:Help Desk. One is on the Date/System tab (a d/o field) -- 100719 z1D Reported Date The real db field is actually on the Classification tab -- 100560 Reported Date. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/16/2008 04:53 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Null Reported Date ARS7 snip But there is a twist I was not expecting Reported Date = field ID 100719, but it is a display only field ( What the [EMAIL PROTECTED]@[EMAIL PROTECTED]@[EMAIL PROTECTED] ) So that means that MAYBE if you import the data into that field there will be workflow on Merge that puts it where it needs to go to actually keep the value. The general approrach of using the import tool to backfill the data should work if you can figure out where it needs to be kept. Maybe the display only field already has workflow no merge that will work. I think it is worth a shot at least. I doubt it can hurt anything. (If you do your field map correctly.) snip HTH. -- Carey Matthew Black ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary
Ray,
I just actually had this issue and the deal is that on the
SHARE:ApplicationProperties form there are records for all the
applications, incident management, change management etc... The problem
is that they do not have the language packs and data language's put in
for them. If you only have English running then you just have to create
a entry in that form for DataLanguage of English, and another entry for
LanguagePacks for en. I just made sure all the entries in this form had
those and mine worked. You can tell which applications you have by
running a query on this form for the property name of Name. This will
list them all and you can tell which ones have these and which ones
don't. I got this from a KB that remedy has. If you put in Internal
Error. Unable to build patch summary. Installation can not continue. On
their support site under KB you should see the same one that says this a
little bit better.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Sent: Tuesday, August 19, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0.3 p7 install (through X Windows) error: Unable to
build the patch summary
Hi folks,
I have an ITSM 703 p3 environment, freshly installed.
I am trying to patch it up to ITSM 703, p7, but can not get the patch
installer to go much far.
I have a VPN connection from my Windows PC to corporate network.
I have a ssh session (putty) from my PC to the ARS box (solaris). I
start the patch installer on the ars box on the putty window.
This installer has a GUI, so the though the installer is running on the
ars box (solaris), through a X windows session, the display comes to my
PC. I'm using Xming on my PC.
The installer's GUI gets to my PC ok, and I answer all the prompts.
Before the installation gets too far, I get an alert popup saying:
Internal Error. Unable to build patch summary. Installation can not
continue.
On clicking Ok, the installation bravely tries to continue, as if
unaware that there was any error.
After the screen that asks me to confirm my answers and clicking next,
it seems to do something for a min or two.
Then it says:
An internal error has caused the installer to not complete
successfully
And the installation stops.
ARS 7.1 p2
SunoS 5.10
JRE 1.5.0 12_b04
Oracle 10g on a separate machine
Any ideas?
This is what logs show [ beware that I have log sections and my comments
that will keep you reading for a while :) ] -
--(1)-
I see in bmc_installer.log that, installer fired the API driver
program, and it errored out. See towards the end of this snippet.
INFO: LOG EVENT {Description=[Command
array],Detail=[/tmp/915356.tmp/RIK/solaris/rik appinfo -x remserver001
-t 1050 -u Demo -l /tmp/915356.tmp -n defaultRikLogFile -f
IM00C04FA081BAUcxmQg[8XkEQmwAA -i DataLanguage -s 0 -o get -B -L -C]}
Aug 18, 2008 3:23:45 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=12]]}
Aug 18, 2008 3:23:45 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=12]]}
Aug 18, 2008 3:32:48 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Executing],Detail=[RIK command]} Aug 18,
2008 3:32:48 PM com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Command
array],Detail=[/tmp/915356.tmp/RIK/solaris/rik getsvrinfo -x
remserver001 -t 1050 -u Demo -l /tmp/915356.tmp -n defaultRikLogFile -s
0 -o 89 -B -L -c]} Aug 18, 2008 3:32:48 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:32:48 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:32:48 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand
INFO: LOG EVENT {Description=[Completed executing],Detail=[RIK command]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Executing Driver command]} Aug 18, 2008
3:33:31 PM com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Command array
/tmp/915356.tmp/RIK/solaris/driver -s remserver001 -u Demo -x
/tmp/915356.tmp/devCache.drm]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug 18, 2008 3:33:31 PM
com.bmc.smbu.install.common.rule.engine.driver.DriverCommand
INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}
Aug
Re: ITSM Application Patch 8 Install Error
What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick On Tue, Aug 19, 2008 at 7:44 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 19, 2008 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ramey, Anne *Sent:* Tuesday, August 19, 2008 10:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin *Sent:* Tuesday, August 19, 2008 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at 100% when it gets stuck. We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Null Reported Date ARS7
I'm with ya. I looked and looked at log files for that field until I was blue in the face. Couldn't figure out what the heck was happening. (I was trying to use the field on the Date/Time tab in a notification -- it was always null.) :-D -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/19/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Null Reported Date ARS7 Tony, Thanks for the followup and clarification. As a general design practice I despise showing the same data in more than one place on a form. And in this specific case Where would I put the field that actually holds the data? On the 'Classification' tab or on the 'Date/System' tab? Hum... let me see... I stopped looking after I found the field on the 'Date/System' field. It just did not occur to me that it might be in a field on that form somewhere else. I was guessing that it might be on some other form somewhere. Not that that idea makes any more sense to me. And given that my sync DB has not been synced I did not feel like digging through the 1152 Active links on the form to see if I could find where the data was coming from or going to. Again, thanks for the pointer to the real field/field ID. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 19, 2008 at 10:37 AM, Tony Worthington [EMAIL PROTECTED] wrote: ** There are two Reported Date fields on HPD:Help Desk. One is on the Date/System tab (a d/o field) -- 100719 z1D Reported Date The real db field is actually on the Classification tab -- 100560 Reported Date. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/16/2008 04:53 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Null Reported Date ARS7 snip But there is a twist I was not expecting Reported Date = field ID 100719, but it is a display only field ( What the [EMAIL PROTECTED]@[EMAIL PROTECTED]@[EMAIL PROTECTED] ) So that means that MAYBE if you import the data into that field there will be workflow on Merge that puts it where it needs to go to actually keep the value. The general approrach of using the import tool to backfill the data should work if you can figure out where it needs to be kept. Maybe the display only field already has workflow no merge that will work. I think it is worth a shot at least. I doubt it can hurt anything. (If you do your field map correctly.) snip HTH. -- Carey Matthew Black ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
File Menu using mid-tier 7.1 /Weblogic 9.2
Hi, A ARS 6.3 system was upgraded to ARS 7.1 patch 3. Now whenever from web, we try to select a character menu (file type) it show the selections but when a selection is made it does not populate the field. This works from the client side. Web Server is BEA Weblogic 9.2 (also re-created the issue with Sun Application Server 9.1). Tested with IE 6 / 7 and Firefox 3. Any help will be appreciated. Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick On Tue, Aug 19, 2008 at 7:44 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Tuesday, August 19, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure
Re: ARDBC Configuration Issue
Hi J.T., We ran into this same issue. You may need to increase the Default Plug-in Server timeout to something like 500 (the default is 60). HTH Leonard Neely Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, August 19, 2008 7:24 AM To: arslist@ARSLIST.ORG Subject: ARDBC Configuration Issue Windows 2003 AR 7.1 p3 I'm trying to configure AREA and ARDBC to an Active Directory server. I can browse the server when using ldapbrowser and the credentials I've been given. However, when I configure the ARDBC in Remedy User and then try to create a new vendor form in Remedy Administrator, Remedy Administrator hangs for about a minute and then I get an empty vendor form creation box. If I remove the ARDBC configuration, or just the server address, then creating a new vendor form shows REMEDY.ARDBC.APPQUERY, REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION immediately. It appears to me that something is causing the LDAP plugin to hang and this causes the entire plugin server to hang which causes other problems such as slow logins and an inability to look at user licenses. Is there any way to tell if this issue is related to the Active Directory or is a BMC/Remedy issue? I've tried limiting the page size to 1000, 100 and 10 to no avail. I've tried setting the BaseDN to a container with only 6 objects, also to no avail. I'm not really sure where to go next. Any advice would be appreciated. Thanks. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARSList Awards: Software Categories
Well, okay. We got one complete nomination for each of the two categories. Best Third Party Utility - Freeware ARUtilities Best Third Party Utility - Commercial Abydos Analyser So, they receive an honourable mention. Unless someone starts a huge thread, maybe with an entertaining threat of a lawsuit, in the next two hours, I think only one product being nominated (and unlike MVP, with only two nominations Per product the bare minimum) this indicates little interest in the software categories. [I know we have had the Awards in the past with a confirmation vote, however, I am trying to revise the Awards to truly reflect the areas of greatest interest of the list]. So we get to concentrate on the Big Two Awards, and I can come with more History and statistics of the list for the ARSlist Awards sessions at BMC UserWorld (which started in 1995 as a request for me to do a technical presentation on the ARSlist). Thank-you and I hope to see you all in Miami for BMC UserWorld, the single largest Gathering of ARSlist members and BMC Remedy technical knowledge until the next one. The only place you can argue in public about execution orders now that the Sopranos is gone. . Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
++ Please Read The Disclaimer At The Bottom Of This Email ++ Not sure if anybody suggested this already, but did you try to run the install with SQL, Filter and API logging turned on? This may possibly show some errors or timeouts at the database level. Jiri Pospisil Remedy Administrator IT Services LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Begosh, Kevin Sent: 19 August 2008 16:25 To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick On Tue, Aug 19, 2008 at 7:44 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell _ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Tuesday, August 19, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne _ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an
Re: ITSM Application Patch 8 Install Error
If you re-run the install with Filter and Escalation logs on, then monitor the arerror log until you see it happening, you will see the offending workflow object in the other logs. Then you can look at the actual actions therein to see what it's trying to do and know how to help it get done. Rick On Tue, Aug 19, 2008 at 8:24 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 19, 2008 11:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick On Tue, Aug 19, 2008 at 7:44 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 19, 2008 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ramey, Anne *Sent:* Tuesday, August 19, 2008 10:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is probably just busy doing something (and failing) and not hung up. How long did you wait? It could take hours depending on the systems and their power and speed. I haven't applied patch 8 myself (recently applied patch 7), this is just some patching experience on a number of products. Anne -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin *Sent:* Tuesday, August 19, 2008 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Application Patch 8 Install Error We are upgrading to ITSM Application patch 8 from patch 7. We have tried to install this two times and both time it hangs up during the install. One time at 66% and one time at 85%. I keep getting these error messages in the arerror.log 390603 : Failure during an attempt to perform an application command (ARERR 4554) Application-Delete-Entry SYS:Action 1254025 It is over and over again with different ID's. The oracle process is also running at
Re: ITSM Application Patch 8 Install Error
It's running it's install files, which can be a little cryptic to read, but not impossible. It sounds like the logs you mention would reference a drm file. I would probably look a little like the drm file for deleting SYS:Schema Sort entries that I had a problem with in patch 7: less /opt/ar/patch7uat/All_Previous_Patches/Patch006/chg/workflow/en/SW00269527_chg-DeleteFilterAtEnd.drm proc Application-Query-Delete-Entry SYS:Schema Sort '179'=ID001143D417DDVLWdQwf8wDDw0W0D F proc Application-Query-Delete-Entry SYS:Schema Sort '179'=ID001143D417DDVLWdQwj8wDDw020D F proc Application-Query-Delete-Entry SYS:Schema Sort '179'=ID001143D417DDVLWdQwnswDDw1W0D F proc Application-Query-Delete-Entry SYS:Schema Sort '179'=ID001143D417DDVLWdQwrswDDw120D F df SW00269527-SkipDeleteCheck 0 q You may need the corresponding log file to figure out the error exactly: ex. less /opt/ar/patch007/Logs/Change_Management/Previous_Patches/Patch006_Logs/Logs/SW00269527_chg-DeleteFilterAtEnd.log ... Command: INITIALIZATION ARInitialization results ReturnCode: OK Status List : 0 items Command: SET SERVER PORT The port number of server (0): Using private socket? (0): ARSetServerPort results ReturnCode: OK Status List : 0 items Command: EXECUTE PROCESS Command: Wait for process to complete? (F): ARExecuteProcess results ReturnCode: ERROR Status List : 1 items Status Struct : Message type : ERROR Message number : 4361500 Message: ... You can probably use the main bmc_installer.log to find the drm file causing the error. Anne Ramey BT Analyst State of North Carolina Office of Information Technology Services (ITS) Enterprise Solutions Division IT Service Management and IT Asset Management Support (919)754-6521 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] http://its.state.nc.ushttp://its.state.nc.us/ RHCE, ITIL Foundation *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 19, 2008 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Hi, I just want to add that the you can get the load mapping failed error in some other cases. I have, for example, seen this when the password or login name was incorrect... This may not apply to the version you are using. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Carey is right on -x flag. The Load Mappings failed means one of 2 things: either the mapping file wasn't found in the command line or there is something wrong in the mapping file. I've had better success with using the command line in specific ordered format and quotes: arimportcmd.exe -u ** -p -x server -a 51000 -d F:\Program Files\AR System\HOME\ARCmds -l arlog.txt -m ImportComputerData The second thing to check is the contents of ImportComputerData. - The name of the mapping has to be used (first line in the file) - The import data file mentioned in the mapping has to be accessible to the command. Sometimes adding the -o parameter before the -d parameter helps to indicate if this is the problem. - The mappings have to be correct or you will get this error. - I always make the -m parameter the last item on the command line as it is extremely picky HTH, Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 19, 2008 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Chris, It may be a typo... but where is the -x flag? arimportcmd -u user_name [-p password] -x server_name [-w external_authentication_string] [-r rpc_number] [-a port_number] [-l log_file_path] [-e duplicate_field] [-n suppress_filters] [-t multi_match_option] [-o data_file_name] [-f destination_form_name] [-v force_override] [ -M fully_qualified_mapping_file_name ] OR [ -m mapping name -d Mapping directory ] Use either a combination of -m and -d, or -M, to specify the mapping to use. You cannot use both the combination of -m and -d with -M; they are mutually exclusive. FWIW: The v7.1 doc (Pg 206 of Integrating-710.pdf) seem to suggest that -x is optional when using a mapping file. However I suspect that is only true when using the -M option. ( But I may be interpolating to much on these features. YMMV.) And the Importing without mapping appears to indicated that -x is required. So maybe it is just a bug that the server name is not used from the mapping file? Anyways.. It just a WAG.. ( It is really hard to guess what could be wrong when there is no reported error. Did the log file have anything in it? ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 18, 2008 at 4:34 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARSList Awards: Software Categories
Good Afternoon Daniel, I vote for Freeware ARUtilities as Best Third Party Utility. Audrey Franklin New York University [EMAIL PROTECTED] - Original Message - From: Daniel Bloom [EMAIL PROTECTED] Date: Tuesday, August 19, 2008 11:32 am Subject: ARSList Awards: Software Categories To: arslist@ARSLIST.ORG Well, okay. We got one complete nomination for each of the two categories. Best Third Party Utility - Freeware ARUtilities Best Third Party Utility - Commercial Abydos Analyser So, they receive an honourable mention. Unless someone starts a huge thread, maybe with an entertaining threat of a lawsuit, in the next two hours, I think only one product being nominated (and unlike MVP, with only two nominations Per product the bare minimum) this indicates little interest in the software categories. [I know we have had the Awards in the past with a confirmation vote, however, I am trying to revise the Awards to truly reflect the areas of greatest interest of the list]. So we get to concentrate on the Big Two Awards, and I can come with more History and statistics of the list for the ARSlist Awards sessions at BMC UserWorld (which started in 1995 as a request for me to do a technical presentation on the ARSlist). Thank-you and I hope to see you all in Miami for BMC UserWorld, the single largest Gathering of ARSlist members and BMC Remedy technical knowledge until the next one. The only place you can argue in public about execution orders now that the Sopranos is gone. . Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS with SQL 2005 Database Mirroring setup
OK, this is somewhat complicated, so I'll do my best to break it down step-by-step. First, be aware that we are still running 6.3, not 7.x, so our Remedy licenses are stored in a .lic file, not in the database. From what I know of licensing in 7.x, I think this process would be much, much easier in 7.x than in 6.3. OK, first some hurdles to be aware of: - Remedy licenses are tied to the server's MAC address. - No two machines can be on the network at the same time and have the same MAC address. - No two machines can be on the network at the same time and have the same IP address. That said, in the environment I'm describing, you have two Remedy/SQL servers. Both of these servers are running BOTH Remedy and MS SQL. One server is your primary and one is your standby. You ship transaction logs from your primary to your standby. On your standby you have two network cards. One primary card and one standby. You configure the primary card to have its own unique MAC and its own IP address. You configure the standby card to *spoof* the MAC address of the network card of your primary address. You also hard code the primary server's IP address into the standby NIC. You then *disable* the standby NIC. Your standby server is an absolute clone of your primary server -- thus your Remedy installation, configuration, cfg files, and lic file are 100% identical with the exception that the database name in the ar.cfg file points to the standby server rather than the primary server. The data in the database gets updated through the log shipping process. So in a normal, everything-is-OK, day-to-day situation, you have a primary Remedy/SQL server and a backup Remedy/SQL server humming away. Except the Remedy service on the backup server is disabled. Now let's pretend the unthinkable happens -- your primary server's motherboard is fried. You can immediately switch over to your warm standby, but this is a manual process: - Make sure the primary server is definitely OFF the network (which it would be if the motherboard is fried) - On the standby server, disable the primary NIC and enable the backup NIC - Reboot the standby server - Start the Remedy service This is an effective process, but like I said, there's lots of manual stuff in it; thus it's not a HOT solution...it's just warm. That said, I often wonder to myself, What's the point of all this? If something catastrophic happens to my primary server (like a fried motherboard), the faster solution is to just pull the removable drives out of the primary and slide them into the standby. Since the primary and standby are 100% identical hardware, the standby will read the primary's hard disks and boot up just fine. The only thing left to do would be spoof the primary's MAC address. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of DenisBG Sent: Tuesday, August 19, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: ARS with SQL 2005 Database Mirroring setup So, if you using Log shipping, how you failover ARS-servers in case of primary DB server fail? Manually changing Server Name in ar.cfg or there is a more capable way? Kaiser Norm E CIV USAF 96 CS/SCCE wrote: This is the root challenge of a SQL mirror in a Remedy environment. There are two fundamental high availability/failover options in Microsoft SQL: Mirroring and clustering. With a mirror, two or more instances of Microsoft SQL server operate in tandem to share data. The issue with this, however, is that both instances of SQL have their own respective instance names. Thus, to applications, it is clear that these are two different SQL servers. This is not much of a problem with custom built apps because, as you indicate, in a custom built app you control the connection string. In Remedy, however, because the code is compiled and closed-source, you have no access to the connection string. So in a mirrored environment, everything hums along seemingly fine until the dreaded day that your primary database fails. At that point, your Remedy server does not know to talk to the failover because, to Remedy, it doesn't even exist. With clustering, on the other hand, two or more machines are combined into one virtual instance of SQL. Thus you can configure two separate servers into a cluster and those two separate machines appear on the network and to applications as ONE database server. Thus, one server can fail but the cluster will just continue humming along and your application is none the wiser. Clustering, to me, seems to be the best option for Remedy environments; however, from my understanding it still requires special, expensive hardware (i.e., dedicated fiber channel) to connect the disk drives. In my current environment we employ transaction log shipping, but that's a warm failover, not hot. I would be very interested in reading the comments of other
ARS 5.1.2 patch 1484 o later install software
Hi List. I see a lot of us, migrating from 5.1.2 to 7.1. I want to ask someone to share AR Server installation software for 5.1.2.patch 1484 or later for Solaris platform. We will find how to share it over the net. Thanks. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 5.1.2 patch 1484 o later install software
Peter, I just logged into the BMC FTP Site and found the patch available for download...so as long as you have a valid support contract, you should be able to get it from there. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of PCR Remedy Sent: Tuesday, August 19, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: ARS 5.1.2 patch 1484 o later install software ** Hi List. I see a lot of us, migrating from 5.1.2 to 7.1. I want to ask someone to share AR Server installation software for 5.1.2. patch 1484 or later for Solaris platform. We will find how to share it over the net. Thanks. Peter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary
Kevin. Thanks a lot! The KB is KB#16567. It's a nasty bug. I have many language packs installed. The issue was that many records (around 15) on SHARE:Application_Properties form had blanks in Data Language instead of having English. After a modify all, it all worked. I also realized that from my pc, through VPN, ARS server's hostname and FQDN were not resolving, only the IP. I updated Windows hosts file to have them resolved. Not sure if this made a difference. Thanks again! On Tue, Aug 19, 2008 at 11:00 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Ray, I just actually had this issue and the deal is that on the SHARE:ApplicationProperties form there are records for all the applications, incident management, change management etc... The problem is that they do not have the language packs and data language's put in for them. If you only have English running then you just have to create a entry in that form for DataLanguage of English, and another entry for LanguagePacks for en. I just made sure all the entries in this form had those and mine worked. You can tell which applications you have by running a query on this form for the property name of Name. This will list them all and you can tell which ones have these and which ones don't. I got this from a KB that remedy has. If you put in Internal Error. Unable to build patch summary. Installation can not continue. On their support site under KB you should see the same one that says this a little bit better. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Tuesday, August 19, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary Hi folks, I have an ITSM 703 p3 environment, freshly installed. I am trying to patch it up to ITSM 703, p7, but can not get the patch installer to go much far. I have a VPN connection from my Windows PC to corporate network. I have a ssh session (putty) from my PC to the ARS box (solaris). I start the patch installer on the ars box on the putty window. This installer has a GUI, so the though the installer is running on the ars box (solaris), through a X windows session, the display comes to my PC. I'm using Xming on my PC. The installer's GUI gets to my PC ok, and I answer all the prompts. Before the installation gets too far, I get an alert popup saying: Internal Error. Unable to build patch summary. Installation can not continue. On clicking Ok, the installation bravely tries to continue, as if unaware that there was any error. After the screen that asks me to confirm my answers and clicking next, it seems to do something for a min or two. Then it says: An internal error has caused the installer to not complete successfully ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary
Yeah I know, I only had to do them for English but it is a pain. I think this is a bug in the code of patch 7. Oh well. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Tuesday, August 19, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary Kevin. Thanks a lot! The KB is KB#16567. It's a nasty bug. I have many language packs installed. The issue was that many records (around 15) on SHARE:Application_Properties form had blanks in Data Language instead of having English. After a modify all, it all worked. I also realized that from my pc, through VPN, ARS server's hostname and FQDN were not resolving, only the IP. I updated Windows hosts file to have them resolved. Not sure if this made a difference. Thanks again! On Tue, Aug 19, 2008 at 11:00 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Ray, I just actually had this issue and the deal is that on the SHARE:ApplicationProperties form there are records for all the applications, incident management, change management etc... The problem is that they do not have the language packs and data language's put in for them. If you only have English running then you just have to create a entry in that form for DataLanguage of English, and another entry for LanguagePacks for en. I just made sure all the entries in this form had those and mine worked. You can tell which applications you have by running a query on this form for the property name of Name. This will list them all and you can tell which ones have these and which ones don't. I got this from a KB that remedy has. If you put in Internal Error. Unable to build patch summary. Installation can not continue. On their support site under KB you should see the same one that says this a little bit better. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Tuesday, August 19, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary Hi folks, I have an ITSM 703 p3 environment, freshly installed. I am trying to patch it up to ITSM 703, p7, but can not get the patch installer to go much far. I have a VPN connection from my Windows PC to corporate network. I have a ssh session (putty) from my PC to the ARS box (solaris). I start the patch installer on the ars box on the putty window. This installer has a GUI, so the though the installer is running on the ars box (solaris), through a X windows session, the display comes to my PC. I'm using Xming on my PC. The installer's GUI gets to my PC ok, and I answer all the prompts. Before the installation gets too far, I get an alert popup saying: Internal Error. Unable to build patch summary. Installation can not continue. On clicking Ok, the installation bravely tries to continue, as if unaware that there was any error. After the screen that asks me to confirm my answers and clicking next, it seems to do something for a min or two. Then it says: An internal error has caused the installer to not complete successfully ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary
Even when you have a successful install, the ARERR 90 with API driver program that I elaborated on my first post occurs. But installation continues fine. I can't explain, but I did waste time chasing the wrong suspect. On Tue, Aug 19, 2008 at 1:26 PM, Ray T. [EMAIL PROTECTED] wrote: Kevin. Thanks a lot! The KB is KB#16567. It's a nasty bug. I have many language packs installed. The issue was that many records (around 15) on SHARE:Application_Properties form had blanks in Data Language instead of having English. After a modify all, it all worked. I also realized that from my pc, through VPN, ARS server's hostname and FQDN were not resolving, only the IP. I updated Windows hosts file to have them resolved. Not sure if this made a difference. Thanks again! On Tue, Aug 19, 2008 at 11:00 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Ray, I just actually had this issue and the deal is that on the SHARE:ApplicationProperties form there are records for all the applications, incident management, change management etc... The problem is that they do not have the language packs and data language's put in for them. If you only have English running then you just have to create a entry in that form for DataLanguage of English, and another entry for LanguagePacks for en. I just made sure all the entries in this form had those and mine worked. You can tell which applications you have by running a query on this form for the property name of Name. This will list them all and you can tell which ones have these and which ones don't. I got this from a KB that remedy has. If you put in Internal Error. Unable to build patch summary. Installation can not continue. On their support site under KB you should see the same one that says this a little bit better. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Tuesday, August 19, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary Hi folks, I have an ITSM 703 p3 environment, freshly installed. I am trying to patch it up to ITSM 703, p7, but can not get the patch installer to go much far. I have a VPN connection from my Windows PC to corporate network. I have a ssh session (putty) from my PC to the ARS box (solaris). I start the patch installer on the ars box on the putty window. This installer has a GUI, so the though the installer is running on the ars box (solaris), through a X windows session, the display comes to my PC. I'm using Xming on my PC. The installer's GUI gets to my PC ok, and I answer all the prompts. Before the installation gets too far, I get an alert popup saying: Internal Error. Unable to build patch summary. Installation can not continue. On clicking Ok, the installation bravely tries to continue, as if unaware that there was any error. After the screen that asks me to confirm my answers and clicking next, it seems to do something for a min or two. Then it says: An internal error has caused the installer to not complete successfully ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Citrix Install Directory - Where can this be changed?
Are you talking of the user client being installed? And the Home folder? Joe - Original Message From: LisaD [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 9:51:11 AM Subject: Citrix Install Directory - Where can this be changed? I apologize if this should be basic knowledge, but I have not encountered this before. When ARS applications are installed, a ton of folders are created on the H: drive on Citrix. Is there a way to specify a folder to install all of these in, and if so, where would I configure that? Thank you in advance, LisaD - Lisa W [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Re: Suggestion: ARS List awards - Another category..
I see where you are comming from :-) I had some fun with a legal case against me where I was cited for driving with a suspended license when it wasn't suspended as I had fulfilled all requirements much prior to the date of scheduled suspensions, and when the court in Matawan New Jersey dropped those charges they charged me with contempt of court anyways for not paying a fine for the citation of that suspension despite of the charges being dropped.. Go figure! Moral of the story - if you can avoid a situation - Please do! Joe - Original Message From: Daniel Bloom [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 10:49:42 AM Subject: Re: Suggestion: ARS List awards - Another category.. Afraid that area is too controversial and fraught with dangers. I would love to come up with some sort of rating system both for The recruiting firms and the consultants. I know of one recruiting firm (Cubicegg) that not only received The funds from the end clients and didn't pay the consultants, but subsequently went to Spain. Not sure if he has returned to England. Granted I do enjoy getting my once a year threat of a lawsuit. My favorite one being a recruiting firm in South Africa saying I should ban a company in England from posting to the list based On an order in South Africa. The threat went away when I asked them What country they would sue me in. At the time the Server was in the US And I am of course in Canada(at least some of the time). So, in short, without a lot of checks and balances and a lot of protection from aggravation, I would have to vote no to that category. ... Daniel p.s. I would appreciate folks not voting on the list itself for MVP, especially since the vote has not been opened yet, about to post that one _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: August 15, 2008 5:39 PM To: arslist@ARSLIST.ORG Subject: Suggestion: ARS List awards - Another category.. Just for popularizing people who post job advertisements, may I suggest a category for recruiters who post ads here regularly that consultants had a pleasant experience with.. Meaning the job/project/engagement and its benefits met a consultants expectations.. This would help us consultants and those looking for new engagements some sort of a benchmark to filter posted opportunities.. Through my past engagements I have had some very good experiences and fortunately very few not so good experiences (just 1 that I can think of) with some consulting companies or recruiters and it would be nice to get a feeler of some of the regular Remedy headhunters out there in the market.. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary
FWIW: My thoughts (WAGS) were: 1) There is a local firewall preventing the host from connecting to itself. OR 2) The supplied hostname is not resolvable from the server. (maybe not in the arserver_install/conf/ar file?) OR 2) Your server is not using portmapper. (However, the port might be the -t flag of 1050 below too. I am just not sure.) You might try to set the env setting ARTCPPORT to the correct TCP port before you run the installer. (That might help.) OR 3) Their should be a password value for the Demo user that the script is using /tmp/915356.tmp/RIK/solaris/rik appinfo -x remserver001-t 1050 -u Demo -l /tmp/915356.tmp -n defaultRikLogFile -f OR 4) Your Demo user has been in some way crippled. (No fixed license, changed password, deleted, etc...) Just some ideas... I would try to login from the command line with the Driver program and see if you can do what the script is trying to do. I note that I think there should be an ssp command in there if your not using port mapper, but I do not see it in the driver script. However, I also do not see the log (login) command either. :) But maybe the patch will work... It just makes me very uncomfortable to see any errors during an install process. It just seems... well... wrong to me. ( At least a bug.. maybe a failed install that also failed to tell me how it failed... it makes me wonder.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 19, 2008 at 1:44 PM, Ray T. [EMAIL PROTECTED] wrote: Even when you have a successful install, the ARERR 90 with API driver program that I elaborated on my first post occurs. But installation continues fine. I can't explain, but I did waste time chasing the wrong suspect. On Tue, Aug 19, 2008 at 1:26 PM, Ray T. [EMAIL PROTECTED] wrote: Kevin. Thanks a lot! The KB is KB#16567. It's a nasty bug. I have many language packs installed. The issue was that many records (around 15) on SHARE:Application_Properties form had blanks in Data Language instead of having English. After a modify all, it all worked. I also realized that from my pc, through VPN, ARS server's hostname and FQDN were not resolving, only the IP. I updated Windows hosts file to have them resolved. Not sure if this made a difference. Thanks again! snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Tuesday, August 19, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.3 p7 install (through X Windows) error: Unable to build the patch summary Hi folks, I have an ITSM 703 p3 environment, freshly installed. I am trying to patch it up to ITSM 703, p7, but can not get the patch installer to go much far. I have a VPN connection from my Windows PC to corporate network. I have a ssh session (putty) from my PC to the ARS box (solaris). I start the patch installer on the ars box on the putty window. This installer has a GUI, so the though the installer is running on the ars box (solaris), through a X windows session, the display comes to my PC. I'm using Xming on my PC. The installer's GUI gets to my PC ok, and I answer all the prompts. Before the installation gets too far, I get an alert popup saying: Internal Error. Unable to build patch summary. Installation can not continue. On clicking Ok, the installation bravely tries to continue, as if unaware that there was any error. After the screen that asks me to confirm my answers and clicking next, it seems to do something for a min or two. Then it says: An internal error has caused the installer to not complete successfully ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Citrix Install Directory - Where can this be changed?
Yes. Everything is installing on their H: drive in Citrix. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Citrix Install Directory - Where can this be changed? ** Are you talking of the user client being installed? And the Home folder? Joe - Original Message From: LisaD [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 9:51:11 AM Subject: Citrix Install Directory - Where can this be changed? I apologize if this should be basic knowledge, but I have not encountered this before. When ARS applications are installed, a ton of folders are created on the H: drive on Citrix. Is there a way to specify a folder to install all of these in, and if so, where would I configure that? Thank you in advance, LisaD - Lisa W [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Midtier Clustering
Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
For the most part it is possible. Since the remedy java api's do not support serialization and/or due to the weird licensing arrangement of mid-tier, sessions must be persistent behind a load balancer. This means that all sessions to a given host will cease working in the event of a node failure in the cluster. Users on the other nodes will not notice an interruption. Axton Grams On Tue, Aug 19, 2008 at 3:50 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
Not sure about doing it that way - but I've been in multiple situations where there's a load balancer which effectively did the same thing using multiple MT servers. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
I'm going to say that it's possible to do it with minimal interruption, but I'm not sure about no interruption. If you configure multiple mid-tier servers behind a load balancer, if one of them goes down then the load balancer would re-point themwhich would force them to log back in because their session is invalid on the other serverbut I did look into Tomcat clustering that did session sharing, but didn't get far enough down that road to actually test anything. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
OK...how does the load balancer work? Is this a proprietary BMC piece of software or some common web server load balancer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 19, 2008 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering ** Not sure about doing it that way - but I've been in multiple situations where there's a load balancer which effectively did the same thing using multiple MT servers. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
configuration with share point server
I want to open file using link file in share point server can any one pandit's guru's .platinum members please share workflow how to do it please... gm -- View this message in context: http://www.nabble.com/configuration-with-share-point-server-tp19057426p19057426.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
Interesting...so if I am connected to Node 1 behind the load balancer and Node 1 dies, I notice the failure. But all users connected to Nodes 2 and 3 continue humming along like nothing happened? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, August 19, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering For the most part it is possible. Since the remedy java api's do not support serialization and/or due to the weird licensing arrangement of mid-tier, sessions must be persistent behind a load balancer. This means that all sessions to a given host will cease working in the event of a node failure in the cluster. Users on the other nodes will not notice an interruption. Axton Grams On Tue, Aug 19, 2008 at 3:50 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
So load balancing would have to be done via Tomcat? I'm currently running 6.3 on IIS with the New Atlanta servlet exec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 19, 2008 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering ** I'm going to say that it's possible to do it with minimal interruption, but I'm not sure about no interruption. If you configure multiple mid-tier servers behind a load balancer, if one of them goes down then the load balancer would re-point themwhich would force them to log back in because their session is invalid on the other serverbut I did look into Tomcat clustering that did session sharing, but didn't get far enough down that road to actually test anything. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Citrix Install Directory - Where can this be changed?
Didn't you get the option to change the drive at the time of installing the clients? During the install of the user or the admin client the install program prompts with two paths, the install path and the home directory.. Its the home directory that you need to change if you do not want it to default to the users home which seems like is the citrix drive in your case.. Joe - Original Message From: Lisa Westerfield [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 2:58:00 PM Subject: Re: Citrix Install Directory - Where can this be changed? ** Yes. Everything is installing on their H: drive in Citrix. From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Citrix Install Directory - Where can this be changed? ** Are you talking of the user client being installed? And the Home folder? Joe - Original Message From: LisaD [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 9:51:11 AM Subject: Citrix Install Directory - Where can this be changed? I apologize if this should be basic knowledge, but I have not encountered this before. When ARS applications are installed, a ton of folders are created on the H: drive on Citrix. Is there a way to specify a folder to install all of these in, and if so, where would I configure that? Thank you in advance, LisaD - Lisa W [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ TuringSMIis a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
We use a common Cisco CSS load balancer device in front of multiple MT servers. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering OK...how does the load balancer work? Is this a proprietary BMC piece of software or some common web server load balancer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 19, 2008 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering Not sure about doing it that way - but I've been in multiple situations where there's a load balancer which effectively did the same thing using multiple MT servers. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
Axton, you have probably played with session sharing more than Iwould session sharing between Tomcat servers allow for this transfer without interruption? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, August 19, 2008 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering For the most part it is possible. Since the remedy java api's do not support serialization and/or due to the weird licensing arrangement of mid-tier, sessions must be persistent behind a load balancer. This means that all sessions to a given host will cease working in the event of a node failure in the cluster. Users on the other nodes will not notice an interruption. Axton Grams On Tue, Aug 19, 2008 at 3:50 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
Here at my work we use CSM (Cisco Services Manager) for load balancingbut you can do it with hardware or software. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering OK...how does the load balancer work? Is this a proprietary BMC piece of software or some common web server load balancer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 19, 2008 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering ** Not sure about doing it that way - but I've been in multiple situations where there's a load balancer which effectively did the same thing using multiple MT servers. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
I don't know if Tomcat itself offers options for load balancing...but I wouldn't be surprised if it doeswhat I was discussing was the possibility of Tomcat doing session sharing between the servers which would potentially prevent the situation where all users on the server that went down loosing their session. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering So load balancing would have to be done via Tomcat? I'm currently running 6.3 on IIS with the New Atlanta servlet exec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 19, 2008 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering ** I'm going to say that it's possible to do it with minimal interruption, but I'm not sure about no interruption. If you configure multiple mid-tier servers behind a load balancer, if one of them goes down then the load balancer would re-point themwhich would force them to log back in because their session is invalid on the other serverbut I did look into Tomcat clustering that did session sharing, but didn't get far enough down that road to actually test anything. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 19, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Midtier Clustering ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier Clustering
Yes, LJ did a good job of explaining what I've observed. The load balancer is a physical device that sits between the nodes and the end users. Axton Grams On Tue, Aug 19, 2008 at 4:03 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Interesting...so if I am connected to Node 1 behind the load balancer and Node 1 dies, I notice the failure. But all users connected to Nodes 2 and 3 continue humming along like nothing happened? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, August 19, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier Clustering For the most part it is possible. Since the remedy java api's do not support serialization and/or due to the weird licensing arrangement of mid-tier, sessions must be persistent behind a load balancer. This means that all sessions to a given host will cease working in the event of a node failure in the cluster. Users on the other nodes will not notice an interruption. Axton Grams On Tue, Aug 19, 2008 at 3:50 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier servers that behave as a virtual single server so that if one server fails the other picks up the load without the end users noticing? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Alert
Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Alert
Rick, Did you check your preferences for Alert on your desktops? IF your OS on your laptops and desktops have been installed from a standard image, maybe your image for your laptops is different from that of desktops and the preferences are set differently on these two images? Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 4:40:10 PM Subject: Remedy Alert ** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Alert
Joe, we are not using the preference server, Or are you talking about something else, Thanks Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert Rick, Did you check your preferences for Alert on your desktops? IF your OS on your laptops and desktops have been installed from a standard image, maybe your image for your laptops is different from that of desktops and the preferences are set differently on these two images? Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 4:40:10 PM Subject: Remedy Alert ** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Alert
I am not talking about a preference server.. I am talking about the Alert tool preferences that can be set to either enable or disable a pop-up. My guess is probably that your laptops and desktops are being built from two different images both of which have different sets of preferences stored in their respective images. When you log into the Alert tool, check the tool preferences.. Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 5:27:11 PM Subject: Re: Remedy Alert ** Joe, we are not using the preference server, Or are you talking about something else, Thanks Rick From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert Rick, Did you check your preferences for Alert on your desktops? IF your OS on your laptops and desktops have been installed from a standard image, maybe your image for your laptops is different from that of desktops and the preferences are set differently on these two images? Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 4:40:10 PM Subject: Remedy Alert ** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Alert
Joe, are you talking about the options in the alert tool, because they have been set on the client machines to enable alerts and also the flash icon is set and also won't alert them, Thanks ! Rick Trevino | Remedy Developer | Global Outsourcing and Infrastructure Services Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512) 719-9683 Cell 512-791-8647 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert I am not talking about a preference server.. I am talking about the Alert tool preferences that can be set to either enable or disable a pop-up. My guess is probably that your laptops and desktops are being built from two different images both of which have different sets of preferences stored in their respective images. When you log into the Alert tool, check the tool preferences.. Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 5:27:11 PM Subject: Re: Remedy Alert ** Joe, we are not using the preference server, Or are you talking about something else, Thanks Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert Rick, Did you check your preferences for Alert on your desktops? IF your OS on your laptops and desktops have been installed from a standard image, maybe your image for your laptops is different from that of desktops and the preferences are set differently on these two images? Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 4:40:10 PM Subject: Remedy Alert ** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gif
Re: ARDBC Configuration Issue
JT, Is AREA working if you use the same credentials to authenticate? Try asking your AD admins to turn on a trace for the user that you are using to authenticate for ARDBC.. It is very possible that you are using the wrong LDAP URL to access the container you want to create a form against.. Joe - Original Message From: J.T. Shyman [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 10:24:29 AM Subject: ARDBC Configuration Issue ** Windows 2003 AR 7.1 p3 I’m trying to configure AREA and ARDBC to an Active Directory server. I can browse the server when using ldapbrowser and the credentials I’ve been given. However, when I configure the ARDBC in Remedy User and then try to create a new vendor form in Remedy Administrator, Remedy Administrator hangs for about a minute and then I get an empty vendor form creation box. If I remove the ARDBC configuration, or just the server address, then creating a new vendor form shows REMEDY.ARDBC.APPQUERY, REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION immediately. It appears to me that something is causing the LDAP plugin to hang and this causes the entire plugin server to hang which causes other problems such as slow logins and an inability to look at user licenses. Is there any way to tell if this issue is related to the Active Directory or is a BMC/Remedy issue? I’ve tried limiting the page size to 1000, 100 and 10 to no avail. I’ve tried setting the BaseDN to a container with only 6 objects, also to no avail. I’m not really sure where to go next. Any advice would be appreciated. Thanks. --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Alert
** Yes I was talking of the options.. thank you for correcting me.. Another thing to check on is firewall settings.. IF your Remedy Server and or your clients are behind a firewall, you might need to set a windows environment variable NTTCPCLIENTPORT to the port that the alert mechanism is moving.. IFyou have no firewalls ignore the rest of this message.. You might want to check the docs to see if NTTCPCLIENTPORT is the name of the variable for Alert - it used to be for the Remedy notifier when the tools architecture was slightly different.. They may have a different variable for alert.. I'd suggest to look for a section that talks of setting your alert tool to work behind a firewall in the configuration guides.. Joe - Original Message From: "Trevino, Rick" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 19, 2008 5:42:35 PMSubject: Re: Remedy Alert** Joe, are you talking about the options in the alert tool, because they have been set on the client machines to enable alerts and also the flash icon is set and also won’t alert them, Thanks ! Rick Trevino | Remedy Developer | Global Outsourcing and Infrastructure Services Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512) 719-9683 Cell 512-791-8647 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Tuesday, August 19, 2008 4:37 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Alert I am not talking about a preference server.. I am talking about the Alert tool preferences that can be set to either enable or disable a pop-up. My guess is probably that your laptops and desktops are being built from two different images both of which have different sets of preferences stored in their respective images. When you log into the Alert tool, check the tool preferences.. Joe - Original Message From: " Trevino, Rick " [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 19, 2008 5:27:11 PMSubject: Re: Remedy Alert** Joe, we are not using the preference server, Or are you talking about something else, Thanks Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Tuesday, August 19, 2008 4:23 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Alert Rick, Did you check your preferences for Alert on your desktops? IF your OS on your laptops and desktops have been installed from a standard image, maybe your image for your laptops is different from that of desktops and the preferences are set differently on these two images? Joe - Original Message From: " Trevino, Rick " [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 19, 2008 4:40:10 PMSubject: Remedy Alert** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: File Menu using mid-tier 7.1 /Weblogic 9.2
Was it just a AR Server 6.3 upgrade to 7.1 Patch 3 or did you upgrade the mid tier too? Is this happenning on all character menu fields? If it is happening only on one, is there any workflow on the selection of a menu that may null the field under certain conditions that may be evaluating true on the new version to fire that piece of workflow? Joe - Original Message From: Atul Vohra [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 11:23:17 AM Subject: File Menu using mid-tier 7.1 /Weblogic 9.2 Hi, A ARS 6.3 system was upgraded to ARS 7.1 patch 3. Now whenever from web, we try to select a character menu (file type) it show the selections but when a selection is made it does not populate the field. This works from the client side. Web Server is BEA Weblogic 9.2 (also re-created the issue with Sun Application Server 9.1). Tested with IE 6 / 7 and Firefox 3. Any help will be appreciated. Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Urgent-Adding table field in an AST Form
I am not sure anyone responded to you on this, so I'll pick this one up. The class manager is used only to create data type fields. Table fields or trim fields are not data type fields.. It shouldn't wreck anything should you choose to create one on your form. Just watch out for what ID's you consume though and I'd suggest to stick to a range of DB ID's for such trim or display fields that you will not use from the class manager.. Joe - Original Message From: Jomonm [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 7:05:49 AM Subject: Urgent-Adding table field in an AST Form I am facing a problem in CMDB. I want to add a table in an AST form. I am sure we cannot do it from class form. Can we use Administrator tool to do the same? If yes will it impact anywhere in the CMDB. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: File Menu using mid-tier 7.1 /Weblogic 9.2
MidTier was also upgraded. And it is happening to all Character File type menus (no workflow involved) also it works from the client - Original Message - From: Joe DeSouza To: arslist@ARSLIST.ORG Subject: Re: File Menu using mid-tier 7.1 /Weblogic 9.2 Date: Tue, 19 Aug 2008 15:22:27 -0700 ** Was it just a AR Server 6.3 upgrade to 7.1 Patch 3 or did you upgrade the mid tier too? Is this happenning on all character menu fields? If it is happening only on one, is there any workflow on the selection of a menu that may null the field under certain conditions that may be evaluating true on the new version to fire that piece of workflow? Joe - Original Message From: Atul Vohra [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 11:23:17 AM Subject: File Menu using mid-tier 7.1 /Weblogic 9.2 Hi, A ARS 6.3 system was upgraded to ARS 7.1 patch 3. Now whenever from web, we try to select a character menu (file type) it show the selections but when a selection is made it does not populate the field. This works from the client side. Web Server is BEA Weblogic 9.2 (also re-created the issue with Sun Application Server 9.1). Tested with IE 6 / 7 and Firefox 3. Any help will be appreciated. Regards Atul __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Approval Processes
Hello ARSList. I am creating a close down approval process and using a status of Completed as the beginning of the Status Flow. I am leaving status reason blank however if someone sets a status reaon on completed on a change record, the approval never kicks off. I would have assumed that leaving it blank would apply the process for all completed changes? Does this mean that I need a close down process for every Completed status reason? Any help is appreciated. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SMS2CMDB with CMDB 2.1
Hi all, Wanted to get any feedback from anyone who has installed SMS2CMDB 1.6.2 on ARS 7.1, AIE, CMDB 2.1, and ITSM (Asset) 703 To begin with, this would be the stock integration. Mainly I am wondering if the ARS versions mentioned above will work for the Integration? Any feedback, tips, warnings are appreciated. Thanks, Janie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
