[no subject]
Dear All, I have one query regarding the permissions in ITSM. The requirement of the is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master permission groups. 1. What is the BMC recommendation for creating custom group? 2. If We have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: simple issue for change field.....help meeee
Hi, You would actually only need 1 Active Link if your requirements are as described. 1. Just set the fields default to Read-Only 2. Create an AL that triggers on Window Open that triggers on $OPERATION$ = QUERY that change your fields. When switching window mode, the fields will revert to default. I have an online service called RRR|ChangeFields. If you have a lot of fields to change, this can help you create the many Active-Link-Actions. For example if you want to change all Visible Read-Only Data-Fields into Read-Write. https://www.rrr.se/cgi/div/changefield Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Write 3 AL's on Window Loaded with Run IF as $OPERATION$ = CREATE $OPERATION$ = QUERY $OPERATION$ = SET and change the field access accordingly. Cheers, Chandru On Wed, Aug 27, 2008 at 3:50 PM, gok's [EMAIL PROTECTED] wrote: I want to change a filed --in new as read only In search--- read /write only In modifyread only can any one help me please:-) -- View this message in context: http://www.nabble.com/simple-issue-for-change-field.help-m-tp19188394p19188394.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Regarding Permissions in ITSM
Dear All, I have one query regarding the permissions in ITSM. The requirement is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master Permission groups. 1. What is the BMC recommendation for creating custom group? 2. If we have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Required Network Bandwidth for ITSM
Hi, How do determine the required bandwidth for the ITSM System v7.x? Estimated concurrent users are 300. Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. Regards Thiru ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Required Network Bandwidth for ITSM
HI Thiru, Following May help you, Network bandwidth also depends on traffic to and from the database if the database resides on a different machine. The amount of traffic between the server and database is usually about the same as the traffic between the server and clients. Therefore, if your database is kept on a separate server, it is likely that it will approximately double the network bandwidth requirements. Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Thursday, August 28, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Required Network Bandwidth for ITSM Hi, How do determine the required bandwidth for the ITSM System v7.x? Estimated concurrent users are 300. Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. Regards Thiru __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Permissions in ITSM
Create a computed group, which will include the groups Incident Master and Infrastructure Change Master permission group, map it to a custom role. Add newly created role permission to the deployable application. create menu entry in lis:sys permission map form , so that you can allot newly created permission to users from the people form prashanth From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT Sent: 28 August 2008 02:39 To: arslist@ARSLIST.ORG Subject: Regarding Permissions in ITSM ** Dear All, I have one query regarding the permissions in ITSM. The requirement is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master Permission groups. 1. What is the BMC recommendation for creating custom group? 2. If we have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE XML Data import
Hi All Has anyone imported data from an XML document into the remedy CMDB Atrium via the AIE console. And there is a field called Row Element what is it's use. Regards Thabo Don Kalabatane Professional Services Consultant Blue Turtle Technologies Pty (Ltd) Tel. +27 (011) 206 5600 Fax. +27 (011) 206 5606 Cell. +27 (082) 693 3362 email. [EMAIL PROTECTED] Hope is a quintessential human delusion that can be the source of our greatest strength and our weakness __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.6.9/1636 - Release Date: 8/26/2008 7:09 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Questions - Answers
Sharon, What version of SLM are you using? We had a problem for quite some time after we rolled out SLM 7.0.3 which seems to be what you are experiencing where the SLA status is set to Attached and the Due Dates are blanked out. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 27, 2008 6:59 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers That is correct, but you should still see the Due Date/Time from the Incident on the SLM tab. There is a column on the Service Targets table that says Due Date/Time which is set based on your Service Target settings. Are you not seeing that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Tuesday, August 26, 2008 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers Hello Lisa . Thank you for your answer . If I understand correctly I am not suffused to see Attached sla process after the record is resolved . My problem is that when the process is Attached you don't get the sla due date information . Thanks in Advanced . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject [EMAIL PROTECTED] SLA Questions - Answers ORG 25/08/2008 14:44 Please respond to [EMAIL PROTECTED] RG ** Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps: Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met (Start criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal. Detached: This means that the Service Target no longer applies to the incident and has been detached. This usually occurs because the priority of the incident has changed. The Service Target Due Date/Time will show on the SLM tab of the incident, and is based on the Goal time defined in the SLM application Service Target criteria. ~~~ Hi all , I have a SLA questions . I would like to know more about SLA process . What mean Attached process ? When does the SLA records chances to Attached and why ? Does it chanced back to missed or met when the status of the record changed to closed ? When the process of the SLA is Attached Why don't I get the sla due date filed out ? Thank in Advanced :) Best Regards, sharon mamon-meged:) AR System administrator phone : 972-3-9165229 moblie : 050-9165229 (Embedded image moved to file: pic27360.jpg) TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE XML Data import
Is row element part of your XML file? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thabo Don Kalabatane Sent: 28 August 2008 01:56 PM To: arslist@ARSLIST.ORG Subject: Re: AIE XML Data import ** Hi All Has anyone imported data from an XML document into the remedy CMDB Atrium via the AIE console. And there is a field called Row Element what is it's use. Regards Thabo Don Kalabatane Professional Services Consultant Blue Turtle Technologies Pty (Ltd) Tel. +27 (011) 206 5600 Fax. +27 (011) 206 5606 Cell. +27 (082) 693 3362 email. [EMAIL PROTECTED] Hope is a quintessential human delusion that can be the source of our greatest strength and our weakness __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.6.9/1636 - Release Date: 8/26/2008 7:09 PM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important Notice: This e-mail and its contents are subject to the Business Connexion (Pty) Ltd e-mail legal notice available at: http://www.bcx.co.za/disclaimer.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Permissions in ITSM
Hi Prashanth, Thanks for your reply. But I have a query related to the following statement that you have said map it to a custom role. Add newly created role permission to the deployable application. What I have done here is that, I have created a computed group and a custom role corresponding to it. Then I mapped the role with the computed group. But I didn't get what you meant by Add newly created role permission to the deployable application Please explain the same. Thanks in advance. Sandeep _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bhagawat, Prashanth Sent: Thursday, August 28, 2008 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Regarding Permissions in ITSM Create a computed group, which will include the groups Incident Master and Infrastructure Change Master permission group, map it to a custom role. Add newly created role permission to the deployable application. create menu entry in lis:sys permission map form , so that you can allot newly created permission to users from the people form prashanth _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT Sent: 28 August 2008 02:39 To: arslist@ARSLIST.ORG Subject: Regarding Permissions in ITSM ** Dear All, I have one query regarding the permissions in ITSM. The requirement is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master Permission groups. 1. What is the BMC recommendation for creating custom group? 2. If we have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Find issues from days past
Date/time is stored as an Epoch value - the number of seconds since 01/01/1970. Date without time, defaults to 00:00:00 on the day specified. $Date$ - 60 * 60 * 24 would return records with values since yesterday 00:00:00. ... $Date$ - 60 * 60 * 24 and ... $Date$ would return records with values only for yesterday. (86400 is OK instead of 60 * 60 * 24). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Randy Simon [EMAIL PROTECTED]To: arslist@ARSLIST.ORG Sent by: Action cc: Request System Subject: Find issues from days past discussion list(ARSList) [EMAIL PROTECTED] ORG 08/28/2008 08:44 Please respond to arslist ** I am setting up an escalation to run a report on tickets created the previous day, previous week, and previous month. Is there anyway to do something like $Date$ - 1, or $Date$ - 7? I want to capture the entire previous day, month, or week. I know Crystal can do this, but I do not want to use Crystal at this time. ARS 6.0 CSS 5.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: graycol.gifinline: ecblank.gifinline: pic28351.gif
Re: Find issues from days past
Hi Randy, You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60. Rohini From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Thursday, August 28, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Find issues from days past I am setting up an escalation to run a report on tickets created the previous day, previous week, and previous month. Is there anyway to do something like $Date$ - 1, or $Date$ - 7? I want to capture the entire previous day, month, or week. I know Crystal can do this, but I do not want to use Crystal at this time. ARS 6.0 CSS 5.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 302
heheheyou are correct...I mis-typed...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, August 27, 2008 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 302 ** Answer to first questions below is yes. I am not sure what do you mean by Are your mailboxes configured to delete messages after delete? do you mean to say Are your mailboxes configured to delete messages after they are sent out? Pardon me if I am asking stupid question. Thanks Chintan. --- On Wed, 8/27/08, LJ Longwing [EMAIL PROTECTED] wrote: From: LJ Longwing [EMAIL PROTECTED] Subject: Re: ARERR 302 To: arslist@ARSLIST.ORG Date: Wednesday, August 27, 2008, 2:05 PM ** Are you running the same version for Remedy Server and Email server? Are your mailboxes configured to delete messages after delete? Try changing it to not do that...see if the errors go away _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, August 27, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 302 ** Sorry, I forgot to mention I am on server 6.03 patch 22 Email engine can be a suspect because we recently configured it. Thanks everyone for replying. Regards, Chintan. --- On Wed, 8/27/08, LJ Longwing [EMAIL PROTECTED] wrote: From: LJ Longwing [EMAIL PROTECTED] Subject: Re: ARERR 302 To: arslist@ARSLIST.ORG Date: Wednesday, August 27, 2008, 1:45 PM ** It's not an escalation...escalations run on 390603so it's a clientI almost want to think it's the Email engine...what Server version are you running? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, August 27, 2008 1:56 PM To: arslist@ARSLIST.ORG Subject: ARERR 302 ** Hi all, I am seeing this error message in arerror.log, but finding it extremely difficult to troubleshoot as there is no form name associated with error that is thrown. Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302) Wed Aug 27 14:17:04 2008 SendEMail() Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302) Wed Aug 27 14:17:04 2008 SendEMail() This is happening frequently. What work flow to look at(I am already looking at escalations)? Appreciate any help in this matter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Find issues from days past
But if I run it during the middle of the week, will it not just go back 7 days giving me a mixed week report? I can see where that works if I run it at Monday Midnight, but not run on Tuesday getting the previous Mon - Sun. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rohini Prasher Sent: Thursday, August 28, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Find issues from days past Hi Randy, You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60. Rohini From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Thursday, August 28, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Find issues from days past I am setting up an escalation to run a report on tickets created the previous day, previous week, and previous month. Is there anyway to do something like $Date$ - 1, or $Date$ - 7? I want to capture the entire previous day, month, or week. I know Crystal can do this, but I do not want to use Crystal at this time. ARS 6.0 CSS 5.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Find issues from days past
$DATE$ returns 'today' at midnight...if you want to run it on Monday's for last week...you can specify that the escalation only run on Monday'sand then setup the timeframe for the report as an offset of $DATE$...make sense? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Thursday, August 28, 2008 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Find issues from days past ** But if I run it during the middle of the week, will it not just go back 7 days giving me a mixed week report? I can see where that works if I run it at Monday Midnight, but not run on Tuesday getting the previous Mon - Sun. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rohini Prasher Sent: Thursday, August 28, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Find issues from days past Hi Randy, You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60. Rohini _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Thursday, August 28, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Find issues from days past I am setting up an escalation to run a report on tickets created the previous day, previous week, and previous month. Is there anyway to do something like $Date$ - 1, or $Date$ - 7? I want to capture the entire previous day, month, or week. I know Crystal can do this, but I do not want to use Crystal at this time. ARS 6.0 CSS 5.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Find issues from days past
You can create an active link guide, in which different activelinks check current weekday, and accordingly subtract number of days. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Thursday, August 28, 2008 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: Find issues from days past But if I run it during the middle of the week, will it not just go back 7 days giving me a mixed week report? I can see where that works if I run it at Monday Midnight, but not run on Tuesday getting the previous Mon - Sun. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rohini Prasher Sent: Thursday, August 28, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Find issues from days past Hi Randy, You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60. Rohini From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Thursday, August 28, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Find issues from days past I am setting up an escalation to run a report on tickets created the previous day, previous week, and previous month. Is there anyway to do something like $Date$ - 1, or $Date$ - 7? I want to capture the entire previous day, month, or week. I know Crystal can do this, but I do not want to use Crystal at this time. ARS 6.0 CSS 5.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Escalation Calendar
Does anyone have a utility out there that will display an Outlook style calendar that lists When escalations fire and such? I've recently been having to do quite a bit of escalation work and find it tedious to figure out when 'Time' escalations are runningI know you can't quite do the same thing with Intervalbut you should be able to with Time... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to block that a user belongs to more than one group (It's not the User / People form)
On Create/Modify have one filter perform a setfield on that same form that does a search for the same Name, and Cell != $Cell AND Cell != $NULL$then have a second filter that fires if a record was found...and throw an erroror take some other action if you wanted to. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, August 26, 2008 4:01 PM To: arslist@ARSLIST.ORG Subject: How to block that a user belongs to more than one group (It's not the User / People form) ** I'd like to know if someone has an idea of how I can block that a unique user does not enter in more than one group (cell). I have a Form that is called Employee.. This form has few fields... (but only 2 fields is important to us - Fields: Name and Cell). 1. Name: represents the name of employee. 2. Cell: represents de cell or group that the user is in. This form supports more than one record with Name field Tadeu, but it can't support that Tadeu is in more than one Cell (Group)... For example: If a record of Tadeu has Cell 1 in the Cell field... I would like to block the user to set another record of Tadeu with the value Cell 2 in the Cell field of this second record... (it can stay null or with the same value that was set first) How can I create a logic to do this... I wouldn't like to need to work with Table Loop and/or Guides... But If it is the best choice I'll accept it ... I'd like to hear some suggestions of you.. Thanks so much.. Good evening for all! Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.b r/ http://www.cinq.com.br mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Issue with some Users
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CN=Alfred Lew/OU=IT/OU=CF/O=CCI is out of the office.
I will be out of the office starting 08/28/2008 and will not return until 08/30/2008. If you need immediate assistance, please contact Aparna Maddireddy at 805-520-5100 or internally at 598-5739. You can also contact Peter Bankov at 805-520-5738. I will respond to your message when I return. == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
Dumb question - why are you modifying their record in the User form? I agree this is likely a caching issue. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 8/28/2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
This may be a dumb question also but what exactly is the caching issue, what is the system caching that takes so long to modify this person's record? Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, August 28, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users Dumb question - why are you modifying their record in the User form? I agree this is likely a caching issue. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 8/28/2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Migrator in 7.x
Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
Hi Kevinwe are on ARS 7.1 patch 2, ITSM patch 7, Windows 2003 server and MSSQL 2005. We have 310 support staff in 222 support groups; 111 groups are company-bounded, and the other are 'reflections' of those groups with visibility to all support staff. Further: our User table is ca 150K users, and these are updated hourly during business hours via backend process. Updates of up to 300 records at a time takes a few seconds for the server, and a minor blip for the database (different hardware platform from ARServer, another Win2003 multi-core, 64-bit). We see few issues from user updates-and fewer yet from people updates. I have provoked several issues when updating foundation data (creating new support groups), and have moved those activities to off-hours since a re-caching generally ensues such changes. May I propose three items for investigation: - Thread allocation. Dr. Chris Strauss is the database admin-and he provisioned many more threads than default out-of-box; performance tuning info of this order has been covered in session during last several UserWorld events; - Database tuning. the MSSQL installations here have been rock-solid, and maintenance free; but Oracle installations often take more 'tuning' for best performance. - Memory in your platforms themselves: both our AR Server and SQL server are over 10Gig RAM each, separate physical platforms. We knew data situations would be intensive I strongly suspect that substantial foundation data is cached into RAM for faster access-again, I have never seen a formal list, but I would suspect the following data items: - loginIDs---probably as primary link for all the following - passwords - group memberships - application permissions - notification data Therefore, a change to any of these entities will probably set a 'dirty' flag, and force a re-caching. The only change which has forced slowdowns for us is creation of a new support group; association or de-association of users vs groups has not been a performance block. HTH-this is not necessarily intended as definitive or final Don W. McClure, P.E. Data Administrator System Engineer Computing IT Center, Call Tracking Administration University of North Texas, Denton dwmac_at_unt.edu That which counts cannot necessarily be counted: that which can be counted will not always count. -- Albert Einstein From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, August 28, 2008 8:44 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Migrator 7.1 works just fine on ARS 7.1... I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Tasks can only be assigned for Company A
Hello All, This is probably simple, but I can't figure it out - ARS 7.1 Patch 002 - SQL Server When I create an Incident, the Company is our company, let's call it Company A. If I want to assign a task group template for any other company than Company A, I get the error The Requester Information is not valid. Please use the menus provided on the 'Organization' and 'Group Name' fields to select this information. (ARERR 45149), even though the task group template and tasks are all set to 'Company' = -Global-. Am I missing a configuration step? Anyone else seen this? I am scouring the Task Mgmt Guide right now, but don't see anything yet. Any help in pointing me in the right direction is greatly appreciated. Thanks, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Questions - Answers
The Due Date/Time will not calculate until the measurement period starts. The Terms and Conditions of the Service Target determine whether the target is Attached to an incident. Once the Measurement Start When criteria is met, the Service Target changes to In Progress and displays the Due Date/Time. If you have an incident that is resolved, and still has a Service Target that says Attached, it means that the Service Target never started measuring because it never met the measurement criteria. For example, if you have a Resolution Service Target that begins measuring on 'Status' = In Progress and your incident moves from Assigned to Closed, the service target will remain attached but never met the measurement criteria and will not have a Due Date/Time. Hope that makes sense - but let me know if I can help further. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Thursday, August 28, 2008 12:27 AM To: arslist@ARSLIST.ORG Subject: Fw: SLA Questions - Answers Hi Lisa . Take a look : This is a screen shoots of one Attached SLA with no sla due date information . The records status is Resolved : (See attached file: SLA.zip) Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject [EMAIL PROTECTED] Re: SLA Questions - Answers ORG 28/08/2008 01:59 Please respond to [EMAIL PROTECTED] RG That is correct, but you should still see the Due Date/Time from the Incident on the SLM tab. There is a column on the Service Targets table that says Due Date/Time which is set based on your Service Target settings. Are you not seeing that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Tuesday, August 26, 2008 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers Hello Lisa . Thank you for your answer . If I understand correctly I am not suffused to see Attached sla process after the record is resolved . My problem is that when the process is Attached you don't get the sla due date information . Thanks in Advanced . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject [EMAIL PROTECTED] SLA Questions - Answers ORG 25/08/2008 14:44 Please respond to [EMAIL PROTECTED] RG ** Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps: Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met (“Start” criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal.
Re: Remedy Migrator in 7.x
Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator 7.1 works just fine on ARS 7.1… I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
I am a recruiter, I don't know the intricate technical details regarding the job, but would be happy to try to set up an interview. If you are interested then please give me a call as soon as possible. Always My Best, Britt Kilgrow 813-356-0038 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1... I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Developer - Oklahoma City, OK
Hello There, My name is Britt Kilgrow. I represent The Fountain Group, which is a professional services company, as a Recruiter. We are seeking qualified candidates to join our growing family of Professionals. Based on information that I was able to obtain from Monster, I wanted to email you in hopes that you may be a good fit for a Long Term Open Ended position that we are looking to fill in Oklahoma City, OK (95% Travel). We need a Remedy Developer proficient in the following: Timeframe we are looking to fill the position: ***Immediately Job Description: 95% travel, but home every month for a week The candidate must have Remedy ARS 7.x experience and worked in development of the ITSM 7.x suite of applications. [Our specific implementation versions/modules are listed below.] We would appreciate Air Force experience [specifically eTANG (Customized Remedy 6.3 implementation)], but will not disqualify an applicant without this experience. * eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, TTS) * Remedy ARS 7.1 * ITSM Modules: SLM 7.1 Incident Mgmt 7.00.3 Problem Mgmt 7.00.3 Asset Mgmt 7.00.3 Change Mgmt 7.00.3 CMDB 2.1 The position requires the candidate have a DoD Secret Clearance (interim at minimum before interviewing) and 95% travel. All development will take place in a secured area at the Prime Contractor's facility, but the position does allow for travel home between duty stations or every 30 days. The current length of contract would be from date of hire through December 2008 at a minimum, with a possible 6 week extension into January 2009. The project is currently scheduled to complete development work in OKC, OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation Instruction Validation and System Testing), then travel to Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for system installation. [Current site readiness may require the candidate to install at Langley AFB then Peterson AFB, but the intent is to complete the installations concurrently.] Compensation: Based on Experience ***If you have any of the skills that are listed above, make sure you add them in the employment history portion of your resume, and elaborate a little on how you used them. This information betters your chances in receiving the position. We are seeking: U.S. Citizens We also offer a $250 REFERRAL FEE to any candidates you may refer to us that are hired on with The Fountain Group. If interested and available please send me an email with a Word attachment of your resume. This is a position that we are looking to fill IMMEDIATELY, so send your resume to me right away at: [EMAIL PROTECTED] (Before submitting your resume, please note that we only look at your professional work experience in your resume. Detailed information as to your use of the applicable skill sets will only help in being given serious consideration for interviews). Britt Kilgrow The Fountain Group 10012 North Dale Mabry, Suite 211, Tampa, FL 33618 T: 813-356-0038 / C: 479-200-4100 / F: 813-963-7379 [EMAIL PROTECTED] www.TheFountainGroup.com http://www.thefountaingroup.com/ NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments are intended for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to applicable client/employee and/or work product privileges. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and its attachments. Do not deliver, distribute or copy this message and/or any attachments and, if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this communication or any attachments ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Approval Notification don´t send on Change Mngt after install ARS 7.1 Aproval Patch 004
Hi all, We are upgrading customer environment to latest versions. We have upgraded: BMC Remedy ARS from 7.1 to 7.1 Patch 004 (including server, assignment, midtier, approval and clients tools). BMC AIE 7.1 to 7.1 Patch 003 BMC Atrium CMDB 2.1 to 2.1 Patch 003 BMC Remedy ITSM Change Mngt 7 Patch 005 is our version and it had not been upgraded. After upgrade, our customer has noted that Approval notifications are not sent. When a change is pending for approval, the notifications is not sent to proper person (Change Manager). This notification message tag should be send... CHG-APR-ApprovalNTForIndividual I think that approval server upgrade maybe could be updated some configuration data wrong... Can you help me? Anybody knows similar issue? Thanks and regards, -- Jose Luis Rubio Frontón [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1… I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ _ Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: SLA Questions - Answers
I'm trying to find a Remedy Developer, do you think you could help me? I would be most appreciative. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, August 28, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers The Due Date/Time will not calculate until the measurement period starts. The Terms and Conditions of the Service Target determine whether the target is Attached to an incident. Once the Measurement Start When criteria is met, the Service Target changes to In Progress and displays the Due Date/Time. If you have an incident that is resolved, and still has a Service Target that says Attached, it means that the Service Target never started measuring because it never met the measurement criteria. For example, if you have a Resolution Service Target that begins measuring on 'Status' = In Progress and your incident moves from Assigned to Closed, the service target will remain attached but never met the measurement criteria and will not have a Due Date/Time. Hope that makes sense - but let me know if I can help further. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Thursday, August 28, 2008 12:27 AM To: arslist@ARSLIST.ORG Subject: Fw: SLA Questions - Answers Hi Lisa . Take a look : This is a screen shoots of one Attached SLA with no sla due date information . The records status is Resolved : (See attached file: SLA.zip) Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList) Subject [EMAIL PROTECTED] Re: SLA Questions - Answers ORG 28/08/2008 01:59 Please respond to [EMAIL PROTECTED] RG That is correct, but you should still see the Due Date/Time from the Incident on the SLM tab. There is a column on the Service Targets table that says Due Date/Time which is set based on your Service Target settings. Are you not seeing that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Tuesday, August 26, 2008 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers Hello Lisa . Thank you for your answer . If I understand correctly I am not suffused to see Attached sla process after the record is resolved . My problem is that when the process is Attached you don't get the sla due date information . Thanks in Advanced . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList) Subject [EMAIL PROTECTED] SLA Questions - Answers ORG 25/08/2008 14:44 Please respond to [EMAIL PROTECTED] RG ** Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps: Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met (Start criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal. Detached: This means that the Service Target no longer applies to the incident and has been detached. This usually occurs because the priority of the incident has changed. The Service Target Due Date/Time will show on the SLM tab of the incident, and is based on the Goal time defined in the SLM application Service Target criteria. ~~~ Hi all , I have a SLA questions . I would like to know more about SLA process . What mean Attached process ? When does the SLA records chances to Attached and why ? Does it chanced back to missed or met when the status of the record changed to closed ? When the process of the SLA is Attached Why don't I get the sla due date filed out ? Thank in Advanced :) Best Regards, sharon mamon-meged:) AR System
Re: Remedy Migrator in 7.x
Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1… I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Developer - Oklahoma City, OK
Hi Britt, I am interested in this job. Please note that I live in India, and I don't hold a Visa till date. Please let me know the details further. You can call me on +91 991 610 6008. Thanks, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Aug 28, 2008 at 9:03 PM, Britt Allen Kilgrow [EMAIL PROTECTED] wrote: ** Hello There, My name is Britt Kilgrow. I represent The Fountain Group, which is a professional services company, as a Recruiter. We are seeking qualified candidates to join our growing family of Professionals. Based on information that I was able to obtain from Monster, I wanted to email you in hopes that you may be a good fit for a *Long Term Open Ended* position that we are looking to fill in *Oklahoma City**, OK** (95% Travel)*. We need a *Remedy Developer *proficient in the following: *Timeframe we are looking to fill the position:* * * Immediately* * * *Job Description:* * * *95% travel, but home every month for a week* The candidate must have Remedy ARS 7.x experience and worked in development of the ITSM 7.x suite of applications. [Our specific implementation versions/modules are listed below.] We would appreciate Air Force experience [specifically eTANG (Customized Remedy 6.3 implementation)], but will not disqualify an applicant without this experience. - eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, TTS) - Remedy ARS 7.1 - ITSM Modules: SLM 7.1 Incident Mgmt 7.00.3 Problem Mgmt 7.00.3 Asset Mgmt 7.00.3 Change Mgmt 7.00.3 CMDB 2.1 The position requires the candidate have a DoD Secret Clearance (interim at minimum before interviewing) and 95% travel. All development will take place in a secured area at the Prime Contractor's facility, but the position does allow for travel home between duty stations or every 30 days. The current length of contract would be from date of hire through December 2008 at a minimum, with a possible 6 week extension into January 2009. The project is currently scheduled to complete development work in OKC, OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation Instruction Validation and System Testing), then travel to Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for system installation. [Current site readiness may require the candidate to install at Langley AFB then Peterson AFB, but the intent is to complete the installations concurrently.] * * *Compensation: Based on Experience* ***If you have any of the skills that are listed above, make sure you add them in the employment history portion of your resume, and elaborate a little on how you used them. This information betters your chances in receiving the position. We are seeking: *U.S.** Citizens* * * We also offer a $250 REFERRAL FEE to any candidates you may refer to us that are hired on with The Fountain Group. If interested and available please send me an email with a Word attachment of your resume. This is a position that we are looking to fill * IMMEDIATELY*, so send your resume to me right away at: * [EMAIL PROTECTED] (*Before submitting your resume, please note that we only look at your professional work experience in your resume. Detailed information as to your use of the applicable skill sets will only help in being given serious consideration for interviews). Britt Kilgrow [image: TFG logo] The Fountain Group 10012 North Dale Mabry, Suite 211, Tampa, FL 33618 T: 813-356-0038 / C: 479-200-4100 / F: 813-963-7379 [EMAIL PROTECTED] www.TheFountainGroup.com http://www.thefountaingroup.com/ *NOTICE TO RECIPIENT:* The contents of this e-mail message and any attachments are intended for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to applicable client/employee and/or work product privileges. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and its attachments. Do not deliver, distribute or copy this message and/or any attachments and, if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this communication or any attachments __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Developer - Oklahoma City, OK
Unfortunately this job requires a US Citizen. I apologize. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Thursday, August 28, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer - Oklahoma City, OK ** Hi Britt, I am interested in this job. Please note that I live in India, and I don't hold a Visa till date. Please let me know the details further. You can call me on +91 991 610 6008. Thanks, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Aug 28, 2008 at 9:03 PM, Britt Allen Kilgrow [EMAIL PROTECTED] wrote: ** Hello There, My name is Britt Kilgrow. I represent The Fountain Group, which is a professional services company, as a Recruiter. We are seeking qualified candidates to join our growing family of Professionals. Based on information that I was able to obtain from Monster, I wanted to email you in hopes that you may be a good fit for a Long Term Open Ended position that we are looking to fill in Oklahoma City, OK (95% Travel). We need a Remedy Developer proficient in the following: Timeframe we are looking to fill the position: ***Immediately Job Description: 95% travel, but home every month for a week The candidate must have Remedy ARS 7.x experience and worked in development of the ITSM 7.x suite of applications. [Our specific implementation versions/modules are listed below.] We would appreciate Air Force experience [specifically eTANG (Customized Remedy 6.3 implementation)], but will not disqualify an applicant without this experience. * eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, TTS) * Remedy ARS 7.1 * ITSM Modules: SLM 7.1 Incident Mgmt 7.00.3 Problem Mgmt 7.00.3 Asset Mgmt 7.00.3 Change Mgmt 7.00.3 CMDB 2.1 The position requires the candidate have a DoD Secret Clearance (interim at minimum before interviewing) and 95% travel. All development will take place in a secured area at the Prime Contractor's facility, but the position does allow for travel home between duty stations or every 30 days. The current length of contract would be from date of hire through December 2008 at a minimum, with a possible 6 week extension into January 2009. The project is currently scheduled to complete development work in OKC, OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation Instruction Validation and System Testing), then travel to Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for system installation. [Current site readiness may require the candidate to install at Langley AFB then Peterson AFB, but the intent is to complete the installations concurrently.] Compensation: Based on Experience ***If you have any of the skills that are listed above, make sure you add them in the employment history portion of your resume, and elaborate a little on how you used them. This information betters your chances in receiving the position. We are seeking: U.S. Citizens We also offer a $250 REFERRAL FEE to any candidates you may refer to us that are hired on with The Fountain Group. If interested and available please send me an email with a Word attachment of your resume. This is a position that we are looking to fill IMMEDIATELY, so send your resume to me right away at: [EMAIL PROTECTED] (Before submitting your resume, please note that we only look at your professional work experience in your resume. Detailed information as to your use of the applicable skill sets will only help in being given serious consideration for interviews). Britt Kilgrow TFG logo The Fountain Group 10012 North Dale Mabry, Suite 211, Tampa, FL 33618 T: 813-356-0038 / C: 479-200-4100 / F: 813-963-7379 [EMAIL PROTECTED] www.TheFountainGroup.com http://www.thefountaingroup.com/ NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments are intended for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to applicable client/employee and/or work product privileges. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and its attachments. Do not deliver, distribute or copy this message and/or any attachments and, if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this communication or any attachments __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: Required Network Bandwidth for ITSM
Take the max available - 1GB I believe is the max you have out there - take all of it.. The system startup needs the ARS Server to read large amounts of data from the database, and even with a 1 GB duplex connection between the AR Server and the database, it takes in some of the sites I have worked on over 30 minutes to start the AR System server. I'm not sure if its faster on a MS-SQL database server if its remote, but if you have a remote Oracle server, the cache is read in chunks of 100 records per chunk and it has over a 100K records to read while building its cache.. You definitely do not want your systems to choke on you while it does that.. Joe - Original Message From: ITSM SUPPORT [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 6:03:46 AM Subject: Re: Required Network Bandwidth for ITSM ** HI Thiru, Following May help you, Network bandwidth also depends on traffic to and from the database if the database resides on a different machine. The amount of traffic between the server and database is usually about the same as the traffic between the server and clients. Therefore, if your database is kept on a separate server, it is likely that it will approximately double the network bandwidth requirements. Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Thursday, August 28, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Required Network Bandwidth for ITSM Hi, How do determine the required bandwidth for the ITSM System v7.x? Estimated concurrent users are 300. Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. Regards Thiru ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
well all this information is really great but I do not think it really helps me. We have a lot of users and employees as well but we also have very powerful servers. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McClure, Don Sent: Thursday, August 28, 2008 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users ** Hi Kevinwe are on ARS 7.1 patch 2, ITSM patch 7, Windows 2003 server and MSSQL 2005. We have 310 support staff in 222 support groups; 111 groups are company-bounded, and the other are 'reflections' of those groups with visibility to all support staff. Further: our User table is ca 150K users, and these are updated hourly during business hours via backend process. Updates of up to 300 records at a time takes a few seconds for the server, and a minor blip for the database (different hardware platform from ARServer, another Win2003 multi-core, 64-bit). We see few issues from user updates-and fewer yet from people updates. I have provoked several issues when updating foundation data (creating new support groups), and have moved those activities to off-hours since a re-caching generally ensues such changes. May I propose three items for investigation: - Thread allocation. Dr. Chris Strauss is the database admin-and he provisioned many more threads than default out-of-box; performance tuning info of this order has been covered in session during last several UserWorld events; - Database tuning. the MSSQL installations here have been rock-solid, and maintenance free; but Oracle installations often take more 'tuning' for best performance. - Memory in your platforms themselves: both our AR Server and SQL server are over 10Gig RAM each, separate physical platforms. We knew data situations would be intensive I strongly suspect that substantial foundation data is cached into RAM for faster access-again, I have never seen a formal list, but I would suspect the following data items: - loginIDs---probably as primary link for all the following - passwords - group memberships - application permissions - notification data Therefore, a change to any of these entities will probably set a 'dirty' flag, and force a re-caching. The only change which has forced slowdowns for us is creation of a new support group; association or de-association of users vs groups has not been a performance block. HTH-this is not necessarily intended as definitive or final Don W. McClure, P.E. Data Administrator System Engineer Computing IT Center, Call Tracking Administration University of North Texas, Denton dwmac_at_unt.edu That which counts cannot necessarily be counted: that which can be counted will not always count. -- Albert Einstein From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, August 28, 2008 8:44 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Questions - Answers
I've seen people have success finding developers who meet their needs by posting their job requirements to arslist. That's what I would suggest - good luck! -Original Message- From: Britt Allen Kilgrow [EMAIL PROTECTED] Sent: Thursday, August 28, 2008 10:51 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers I'm trying to find a Remedy Developer, do you think you could help me? I would be most appreciative. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, August 28, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers The Due Date/Time will not calculate until the measurement period starts. The Terms and Conditions of the Service Target determine whether the target is Attached to an incident. Once the Measurement Start When criteria is met, the Service Target changes to In Progress and displays the Due Date/Time. If you have an incident that is resolved, and still has a Service Target that says Attached, it means that the Service Target never started measuring because it never met the measurement criteria. For example, if you have a Resolution Service Target that begins measuring on 'Status' = In Progress and your incident moves from Assigned to Closed, the service target will remain attached but never met the measurement criteria and will not have a Due Date/Time. Hope that makes sense - but let me know if I can help further. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Thursday, August 28, 2008 12:27 AM To: arslist@ARSLIST.ORG Subject: Fw: SLA Questions - Answers Hi Lisa . Take a look : This is a screen shoots of one Attached SLA with no sla due date information . The records status is Resolved : (See attached file: SLA.zip) Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList) Subject [EMAIL PROTECTED] Re: SLA Questions - Answers ORG 28/08/2008 01:59 Please respond to [EMAIL PROTECTED] RG That is correct, but you should still see the Due Date/Time from the Incident on the SLM tab. There is a column on the Service Targets table that says Due Date/Time which is set based on your Service Target settings. Are you not seeing that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Tuesday, August 26, 2008 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Questions - Answers Hello Lisa . Thank you for your answer . If I understand correctly I am not suffused to see Attached sla process after the record is resolved . My problem is that when the process is Attached you don't get the sla due date information . Thanks in Advanced . Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Lisa Westerfield [EMAIL PROTECTED] INGSMI.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList) Subject [EMAIL PROTECTED] SLA Questions - Answers ORG 25/08/2008 14:44 Please respond to [EMAIL PROTECTED] RG ** Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps: Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met (Start criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal. Detached: This means that the Service Target no longer applies to the incident and has been detached. This usually occurs because the priority of the incident has changed. The Service Target Due Date/Time will show on the SLM tab of the incident, and is based on the Goal time defined in the SLM application Service Target criteria. ~~~ Hi all , I have a SLA questions . I would like to know
Changing username and name in ARS - Need advice
We are running ARS 7.1, with the ITSM suite version 7.0.01. We have implementing an identity management solution and as part of that we need to handle changing usernames and their full names through automation. Currently we have a process that imports the user data from SAP and inserts, updates, deletes the corresponding user in Remedy. We utilize LDAP for authentication so password management is not an issue. On an initial query I found ~26 forms that look to be of interest that may need to be updated. I excluded log files due to the fact that it is history and wanted to avoid changing history. Asking BMC support why their application does not do this out of the box, I basically got the blank stare and It functions as designed. How do you handle username and name changes for users without breaking the relationships created in the ITSM suite? I find it hard to believe I am the first to come across this. Thank you for any advice you can spare, Jim Coryat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing username and name in ARS - Need advice
You are not the first one to find out this glaring issue. Our Login IDs are based on our Corporate network IDs which are based on the names of people as well so when names change so do our login IDs. This of course creates issues if you SAP (or other HR system) integration uses the Login ID or Corporate Network ID as the key for the feed then this will break on a name change so you have to use some other unique identifier for your integration. You need to account for not just CTM:People and User but also a number of other CTM Support forms and any of the key ITSM forms such as HPD:Help Desk, CHG:Infrastructure Change, TMS:Task, and PBM:Problem Investigation. Not to mention that that person or people that have their named changed might have CIs associated to them so you need to update their name in AST:AssetPeople. Many times people asked why Remedy never has this process setup but I am guessing they never really thought of this as a design flaw. We do have other systems here that do not account for name changes very well so I am not too shocked. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat Sent: Thursday, August 28, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Changing username and name in ARS - Need advice ** We are running ARS 7.1, with the ITSM suite version 7.0.01. We have implementing an identity management solution and as part of that we need to handle changing usernames and their full names through automation. Currently we have a process that imports the user data from SAP and inserts, updates, deletes the corresponding user in Remedy. We utilize LDAP for authentication so password management is not an issue. On an initial query I found ~26 forms that look to be of interest that may need to be updated. I excluded log files due to the fact that it is history and wanted to avoid changing history. Asking BMC support why their application does not do this out of the box, I basically got the blank stare and It functions as designed. How do you handle username and name changes for users without breaking the relationships created in the ITSM suite? I find it hard to believe I am the first to come across this. Thank you for any advice you can spare, Jim Coryat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
Have you got any custom workflow created on the user form? Or have you modified / customized any of the out of the box workflow on the user form? Joe - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 12:43:53 PM Subject: Re: Issue with some Users ** over 100K Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users ** How many total records in the user form? - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 10:47:04 AM Subject: Re: Issue with some Users Sometime we have to give them additional permissions or groups that may not be in the people form. Or say we wanted to re-cache their password or something like that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, August 28, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users Dumb question - why are you modifying their record in the User form? I agree this is likely a caching issue. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 8/28/2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
The only thing we change is giving public permissions to some of the fields. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users ** Have you got any custom workflow created on the user form? Or have you modified / customized any of the out of the box workflow on the user form? Joe - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 12:43:53 PM Subject: Re: Issue with some Users ** over 100K Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users ** How many total records in the user form? - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 10:47:04 AM Subject: Re: Issue with some Users Sometime we have to give them additional permissions or groups that may not be in the people form. Or say we wanted to re-cache their password or something like that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, August 28, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users Dumb question - why are you modifying their record in the User form? I agree this is likely a caching issue. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 8/28/2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
No additional workflow like filters or active links added? No customizations to workflow in terms of filters or active links that have come out of the box Do you have indexes on the User form on the following fields? Login Name Unique Identifier Do you have an index on the CTM:People Permission Grouop form on the field 'Remedy Login ID'??? Whats your database? Oracle? MS-SQL? Joe - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 1:27:10 PM Subject: Re: Issue with some Users ** The only thing we change is giving public permissions to some of the fields. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users ** Have you got any custom workflow created on the user form? Or have you modified / customized any of the out of the box workflow on the user form? Joe - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 12:43:53 PM Subject: Re: Issue with some Users ** over 100K Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users ** How many total records in the user form? - Original Message From: Begosh, Kevin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 10:47:04 AM Subject: Re: Issue with some Users Sometime we have to give them additional permissions or groups that may not be in the people form. Or say we wanted to re-cache their password or something like that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, August 28, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with some Users Dumb question - why are you modifying their record in the User form? I agree this is likely a caching issue. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 8/28/2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration ManagerUniversity of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration ManagerUniversity of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incident Management Console Assigned Work results table and two sets of colors
All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration ManagerUniversity of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ Sent: Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration ManagerUniversity of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console Assigned Work results table and two sets of colors
So do you mean you want to figure out a way to base the results colors from the combination of two fields rather than one? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, August 28, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Incident Management Console Assigned Work results table and two sets of colors ** All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console Assigned Work results table and two sets of colors
One thing I do when the results color needs to be based on multiple conditions or situations, is to create an enumerated field (Results List Color) that has the list of colors I'll want and use that field as the basis for the Results List colors (defaults to black). Then create filters for whatever situation you face that sets that enumerated field to the appropriate color. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Howard Richter [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2008 10:54 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Incident Management Console Assigned Work results table and two sets of colors ** All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console Assigned Work results table and two sets of colors
You will need to create a new selection field that contains the colors you want to display, then create workflow to set that selection field based on your own criteria maybe something like, follow all of the SLM rules, but if it's critical set it to another colorthen change your table to use this new selection field instead of the default. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, August 28, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console Assigned Work results table and two sets of colors ** All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console Assigned Work results table and two sets of colors
Peter, Yes. For example lets say the sla has marked the incident as green (foreground), and I would like to change the background to yellow since the issue is critical. I am thinking of going down Thad's idea, but then I would need to deal with SLM and updates to the incidents. hbr On Thu, Aug 28, 2008 at 2:05 PM, Lammey, Peter A. [EMAIL PROTECTED]wrote: ** So do you mean you want to figure out a way to base the results colors from the combination of two fields rather than one? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, August 28, 2008 1:55 PM *To:* arslist@ARSLIST.ORG *Subject:* Incident Management Console Assigned Work results table and two sets of colors ** All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with some Users
100 is not bad; we have 334. Axton On Thu, Aug 28, 2008 at 10:01 AM, Tanner, Doug [EMAIL PROTECTED]wrote: ** Wow,100 different support groups (Another great example of ITSM 7) You are seeing a caching slowdown (Server). Good Luck Doug -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin *Sent:* Thursday, August 28, 2008 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Issue with some Users We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the *User *form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing username and name in ARS - Need advice
We use a completely home grown application and had similar issues in relationship to name changes and such. We ended up writing a stored procedure that populates temp tables with lists of tables that contain specific fields, and then loops through those temp tables and updates values from a to b...it seems to work well without causing massive filter bog...that's both a good and a bad depending on what you are looking for. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, August 28, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Changing username and name in ARS - Need advice ** You are not the first one to find out this glaring issue. Our Login IDs are based on our Corporate network IDs which are based on the names of people as well so when names change so do our login IDs. This of course creates issues if you SAP (or other HR system) integration uses the Login ID or Corporate Network ID as the key for the feed then this will break on a name change so you have to use some other unique identifier for your integration. You need to account for not just CTM:People and User but also a number of other CTM Support forms and any of the key ITSM forms such as HPD:Help Desk, CHG:Infrastructure Change, TMS:Task, and PBM:Problem Investigation. Not to mention that that person or people that have their named changed might have CIs associated to them so you need to update their name in AST:AssetPeople. Many times people asked why Remedy never has this process setup but I am guessing they never really thought of this as a design flaw. We do have other systems here that do not account for name changes very well so I am not too shocked. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat Sent: Thursday, August 28, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Changing username and name in ARS - Need advice ** We are running ARS 7.1, with the ITSM suite version 7.0.01. We have implementing an identity management solution and as part of that we need to handle changing usernames and their full names through automation. Currently we have a process that imports the user data from SAP and inserts, updates, deletes the corresponding user in Remedy. We utilize LDAP for authentication so password management is not an issue. On an initial query I found ~26 forms that look to be of interest that may need to be updated. I excluded log files due to the fact that it is history and wanted to avoid changing history. Asking BMC support why their application does not do this out of the box, I basically got the blank stare and It functions as designed. How do you handle username and name changes for users without breaking the relationships created in the ITSM suite? I find it hard to believe I am the first to come across this. Thank you for any advice you can spare, Jim Coryat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with setting Number of items returned
Joe, Would you please let me know generally who will be having the access to ar.ini file or how to get access to that?. When i get the access, what settings should i change? On Mon, Aug 25, 2008 at 8:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
accented letters
Hi, We are running 7.0.1 patch 2 on windows with SQL. Currently when users send emails the accented letters (such as ü, ö), do not display on the out bound email.Can this be done and how? Sending with outlook works with out issue. Seems to be outing from Remedy only. Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with setting Number of items returned
Rick.. I tried changing the setting at both places, it did not work. On Mon, Aug 25, 2008 at 9:03 PM, Rick Cook [EMAIL PROTECTED] wrote: ** Or you have the server setting also at 1000. The system uses the smaller of the two values. Rick On Mon, Aug 25, 2008 at 5:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Failed to download user.exe from FTP site
Can anyone else please see if they can download the user.exe from ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe please? I just get an error saying Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Failed to download user.exe from FTP site
Actually, I think it's because it was a .exe. For patch 23. They have a user.zip, but not for patch 24... This is the same for server.exe and for user.exe.. They have not placed a server.zip or a user.zip out on the ftp site, and I cannot download exe files... Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, August 28, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Failed to download user.exe from FTP site Can anyone else please see if they can download the user.exe from ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe please? I just get an error saying Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console Assigned Work results table and two sets of colors
That is exactly what I had done for an egg-timer functionality I created for one of my customers a couple of years ago.. I had a set of filters check the condtions, and set that color field to whatever color need be displayed and based the table field colors off that color field.. Works like a charm.. Joe - Original Message From: Thad K Esser [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 2:06:05 PM Subject: Re: Incident Management Console Assigned Work results table and two sets of colors ** One thing I do when the results color needs to be based on multiple conditions or situations, is to create an enumerated field (Results List Color) that has the list of colors I'll want and use that field as the basis for the Results List colors (defaults to black). Then create filters for whatever situation you face that sets that enumerated field to the appropriate color. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Howard Richter [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2008 10:54 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Incident Management Console Assigned Work results table and two sets of colors ** All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with setting Number of items returned
Depending on the configuration of your desktop clients, sometimes the ar.ini file gets installed in a folder that is accessible only to the Administrative user of that desktop. So a guest user or user that belongs to Everyone, does not have the rights to change ar.ini.. Check your windows permissions to the folder that contains the ar.ini file and if the permissions is restricted to read for Everyone or Guests, have the administrator of that machine change the permissions to read/write.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 28, 2008 2:39:25 PM Subject: Re: Problem with setting Number of items returned ** Joe, Would you please let me know generally who will be having the access to ar.ini file or how to get access to that?. When i get the access, what settings should i change? On Mon, Aug 25, 2008 at 8:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Viewer - Changing the colour of the CI based on downtime
By the way, I've spoken with the internal team leads for Atrium, ARS and ITSM and we're unsure where a published statement about this being possible in the next version of ARS, Atrium and ITSM has been made. We've contacted Thabo Don Kalabatane to clarify but have not yet received a response. Just wouldn't want expectations set incorrectly due to a misunderstanding. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thabo Don Kalabatane Sent: Tuesday, August 26, 2008 4:51 AM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer - Changing the colour of the CI based on downtime ** Hi Zainub That will only be possible in the Next version of ARS, Atrium and ITSM. As far as I know in version 7.5. Regards Thabo Don Kalabatane Professional Services Consultant Blue Turtle Technologies Pty (Ltd) Tel. +27 (011) 206 5600 Fax. +27 (011) 206 5606 Cell. +27 (082) 693 3362 email. [EMAIL PROTECTED] Hope is a quintessential human delusion that can be the source of our greatest strength and our weakness From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zainub Gaffoor - BCX Sent: Tuesday, August 26, 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: CI Viewer - Changing the colour of the CI based on downtime Hi listers, Is it possible to change the colour of the CI in the CI Viewer in order to reflect that the CI has an outage? For example it there is an outage the CI should be highlighted in red. Thanx Important Notice: This e-mail and its contents are subject to the Business Connexion (Pty) Ltd e-mail legal notice available at: http://www.bcx.co.za/disclaimer.htm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.6.7/1631 - Release Date: 8/24/2008 12:15 PM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Chris is correct. I'm not sure who or what is stating that Remedy Migrator is not supported in 7.x (ITSM or AR System), but it's certainly not the case. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, August 28, 2008 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1... I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used to fail to migrate permissions if you disabled unqualified queries. --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 7:01 PM Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ Sent: Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Remedy Migrator in 7.x
Sabyson, I plan to use Migrator 7.01 Patch 01. Is that OK? Regards Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:20 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used to fail to migrate permissions if you disabled unqualified queries. --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 7:01 PM Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ Sent: Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x
Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)
I can try to help a little, although I'm somewhat bound by confidentiality, so I apologize that I can't go into detail beyond what I'll say here. When the Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies interface was created, it was BMC's expectation that customers or partners would take this interface and create point-to-point integrations with solutions in the marketplace. At this time, there are no short term plans for BMC to productize such integrations. If this remains a gap in the marketplace, that decision may be revisited - but I would encourage the development community to share work done in this area among other community members or for an enterprising partner or solution provider to create a marketable solution for such point-to-point integrations to popular SSO environments. Also, There is a Department of Defense Instruction NUMBER 8520.2 (http://www.dtic.mil/whs/directives/corres/html/852002.htm). This Instruction applies to: 2.4. All DoD unclassified and classified information systems including networks (e.g., Non-secure Internet Protocol Router Network , Secret Internet Protocol Router Network, web servers, and e-mail systems. E3.4.1.3. Other Information Systems. For information systems requiring authentication other than network login or web servers, the system owner shall perform a business case analysis to determine if PK-Enabling is warranted. The business case analysis shall be submitted to the DoD Component CIO for review and approval. If warranted, the information system shall be PK-Enabled. This has influenced several U.S. military bases to pursue integrating the CAC with their Remedy systems. Because this request affects multiple branches of the U.S. Armed Services, one would expect that work done at one base could be shared with other bases - although I certainly understand that there may be bureaucratic or other barriers to such sharing. However, if there are any shared DoD resources, you may wish to reach out internally to other bases that have Remedy based solutions. My understanding is that the military has, for the most part, chosen a single vendor for CAC - so work done once should be applicable in most other environments. Of the branches that I'm aware of, I believe the Air Force is currently the farthest along with the Army also making requests for the CAC integration. In addition, if this cannot be solved at a community or partner level, I believe there is some work being done by BMC Professional Services to assist in the use of CAC and SSO with the predominant SSO vendor solution chosen by the Air Force. Customers may wish to individually contact BMC Professional Services for assistance in creating such integrations. Hope this helps... -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: Wednesday, August 27, 2008 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED) I would be interested as well for our Army organization just gave us this requirement as well this week. I was hoping someone else has done it as well. V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: www.thedigitalcorp.com Toll Free: 888-754-0341 Phone: 240-346-4628 (Direct Mobile) Fax: 301-710-5368 Email: [EMAIL PROTECTED] (Service Disabled Veteran Owned Small Business ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Wednesday, August 27, 2008 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED) That is a good question, I know some military customers that I have worked with that wanted this too. From what I know I have never seen it. I know I asked BMC about it a couple of years ago and they did not have anything for it. I would be interested in this information as well. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Wednesday, August 27, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Integrate Remedy User Tool with CAC card (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hi List, Currently ARS 6.3, SQL 2000. Planning to upgrade to ARS 7.1 SQL 2005. ITSM v7 down
Re: Remedy Migrator in 7.x
Audrey, I would go with the latest patch of migrator. I know I used patch 002 to resolve the issue with the permissions. Saby --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 9:39 PM Sabyson, I plan to use Migrator 7.01 Patch 01. Is that OK? Regards Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:20 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used to fail to migrate permissions if you disabled unqualified queries. --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 7:01 PM Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2
Re: Remedy Migrator in 7.x
Saby, Thanks, I will do that. Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:46 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Audrey, I would go with the latest patch of migrator. I know I used patch 002 to resolve the issue with the permissions. Saby --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 9:39 PM Sabyson, I plan to use Migrator 7.01 Patch 01. Is that OK? Regards Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:20 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used to fail to migrate permissions if you disabled unqualified queries. --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 7:01 PM Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University
Re: Changing username and name in ARS - Need advice
Hi, Have a look at the latest Data Management tool. I think it is patch 9005. The Data Wizard has a feature that will update all the necessary forms for updating certain field values. Login ID and Person Nmae are a couple that come to mind. Regards Supreet Gill --- On Thu, 8/28/08, Lammey, Peter A. [EMAIL PROTECTED] wrote: From: Lammey, Peter A. [EMAIL PROTECTED] Subject: Re: Changing username and name in ARS - Need advice To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 1:12 PM You are not the first one to find out this glaring issue. Our Login IDs are based on our Corporate network IDs which are based on the names of people as well so when names change so do our login IDs. This of course creates issues if you SAP (or other HR system) integration uses the Login ID or Corporate Network ID as the key for the feed then this will break on a name change so you have to use some other unique identifier for your integration. You need to account for not just CTM:People and User but also a number of other CTM Support forms and any of the key ITSM forms such as HPD:Help Desk, CHG:Infrastructure Change, TMS:Task, and PBM:Problem Investigation. Not to mention that that person or people that have their named changed might have CIs associated to them so you need to update their name in AST:AssetPeople. Many times people asked why Remedy never has this process setup but I am guessing they never really thought of this as a design flaw. We do have other systems here that do not account for name changes very well so I am not too shocked. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat Sent: Thursday, August 28, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Changing username and name in ARS - Need advice ** We are running ARS 7.1, with the ITSM suite version 7.0.01. We have implementing an identity management solution and as part of that we need to handle changing usernames and their full names through automation. Currently we have a process that imports the user data from SAP and inserts, updates, deletes the corresponding user in Remedy. We utilize LDAP for authentication so password management is not an issue. On an initial query I found ~26 forms that look to be of interest that may need to be updated. I excluded log files due to the fact that it is history and wanted to avoid changing history. Asking BMC support why their application does not do this out of the box, I basically got the blank stare and It functions as designed. How do you handle username and name changes for users without breaking the relationships created in the ITSM suite? I find it hard to believe I am the first to come across this. Thank you for any advice you can spare, Jim Coryat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)
Look at the CAC Developer Kit from DMDC (http://www.dmdc.osd.mil/smartcard/owa/ShowPage?p=DevloperSupport)? We used the CDK to allow our users to login to Remedy with their CAC. Here's a rough rundown on how we implemented login using the CAC/PKI: User Tool: We wrote a program that uses the CDK and the Remedy OLE functionality. The program requests/reads the CAC and looks up the user in the database by using the EDIPI from the CAC and returns a user name and a couple data fields to recreate the password. The password for the user is generated in the program from data stored in Remedy and from the EDIPI. The Remedy OLE controls are then used to login the user to a default form. This is currently in use. A minor drawback that we are experiencing, is that the OLE functionality only seems to be able to open one instance of the user tool. Web: Our server is behind a proxy. The proxy validates the user certificate using the OCSP responders and the CRL. It then passes the original destination URL with certificate information in the header to our web server. A jsp script logs the user into a View form in Remedy using a generic account. The certificate information is passed into this form. Remedy workflow uses the cert information to find the user name and password in a fashion similar to that used for the user tool. The information is then used to redirect the user to their originally requested page with the discovered user name and password. There is a program resident on the Remedy application server that generates the password and saves it to the user form. An escalation is used to reset passwords for flagged records. Windows 2003 SP1 Servers ARS 5.1.2 patch 1275 (working on upgrading to 7.1.0 patch 3) User Tool 6.3.0 Patch 3 (working on upgrading to 7.1.0 patch 3) Mid Tier 6.3.0 patch 17 (working on upgrading to 7.1.0 patch 3) MS SQL 2005 SP1 HTH Mark //SIGNED// MARK A. WORLEY, Contractor, 2 SOS/SYOE Remedy ARS Support, SAIC Commercial: (402) 294-8226 DSN: 271-8226 mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, August 28, 2008 15:42 To: arslist@ARSLIST.ORG Subject: Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED) I can try to help a little, although I'm somewhat bound by confidentiality, so I apologize that I can't go into detail beyond what I'll say here. When the Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies interface was created, it was BMC's expectation that customers or partners would take this interface and create point-to-point integrations with solutions in the marketplace. At this time, there are no short term plans for BMC to productize such integrations. If this remains a gap in the marketplace, that decision may be revisited - but I would encourage the development community to share work done in this area among other community members or for an enterprising partner or solution provider to create a marketable solution for such point-to-point integrations to popular SSO environments. Also, There is a Department of Defense Instruction NUMBER 8520.2 (http://www.dtic.mil/whs/directives/corres/html/852002.htm). This Instruction applies to: 2.4. All DoD unclassified and classified information systems including networks (e.g., Non-secure Internet Protocol Router Network , Secret Internet Protocol Router Network, web servers, and e-mail systems. E3.4.1.3. Other Information Systems. For information systems requiring authentication other than network login or web servers, the system owner shall perform a business case analysis to determine if PK-Enabling is warranted. The business case analysis shall be submitted to the DoD Component CIO for review and approval. If warranted, the information system shall be PK-Enabled. This has influenced several U.S. military bases to pursue integrating the CAC with their Remedy systems. Because this request affects multiple branches of the U.S. Armed Services, one would expect that work done at one base could be shared with other bases - although I certainly understand that there may be bureaucratic or other barriers to such sharing. However, if there are any shared DoD resources, you may wish to reach out internally to other bases that have Remedy based solutions. My understanding is that the military has, for the most part, chosen a single vendor for CAC - so work done once should be applicable in most other environments. Of the branches that I'm aware of, I believe the Air Force is currently the farthest along with the Army also making requests for the CAC integration. In addition, if this cannot be solved at a community or partner level, I believe there is some work being done by BMC Professional Services to assist in the use of CAC and SSO with the predominant SSO vendor solution chosen by the Air Force.
Supportweb License File Upgrades
Listers, Has this feature ever worked for anyone? I've tried several times in the last two days and never gotten an upgraded license file back. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
It could be that one of the BMC rivals (i.e. CA, HP, IBM) are starting this kind of rumors... kinda like a FUD (fear, uncertainty, doubt) strategy. I wouldn't be surprised a bit! When a senseless rumor like that gets started, you always have to ask, who benefits?? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Thu 08/28/08 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Chris is correct. I'm not sure who or what is stating that Remedy Migrator is not supported in 7.x (ITSM or AR System), but it's certainly not the case. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, August 28, 2008 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1... I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Check out AOL Video http://video.aol.com/show/ap/101923?ncid=aolvdp0005000184 to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FYI: BMC UserWorld Miami is being rescheduled
FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
