[no subject]

2008-08-28 Thread ITSM SUPPORT
Dear All,

I have one query regarding the permissions in ITSM.

The requirement of the is like that, if I want to create a separate
permission group in ITSM that should be a combination of any two permission
like Incident Master and Infrastructure Change Master permission groups.

1. What is the BMC recommendation for creating custom group?
2. If We have to create then how should I implement this?

Please provide your inputs on this issue.

Regards, 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com   



 


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Re: simple issue for change field.....help meeee

2008-08-28 Thread Misi Mladoniczky
Hi,

You would actually only need 1 Active Link if your requirements are as
described.

1. Just set the fields default to Read-Only
2. Create an AL that triggers on Window Open that triggers on $OPERATION$
= QUERY that change your fields.

When switching window mode, the fields will revert to default.

I have an online service called RRR|ChangeFields. If you have a lot of
fields to change, this can help you create the many Active-Link-Actions.

For example if you want to change all Visible Read-Only Data-Fields into
Read-Write.

https://www.rrr.se/cgi/div/changefield

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

 Write 3 AL's on Window Loaded with Run IF as

 $OPERATION$ = CREATE
 $OPERATION$ = QUERY
 $OPERATION$ = SET

 and change the field access accordingly.

 Cheers,
 Chandru

 On Wed, Aug 27, 2008 at 3:50 PM, gok's [EMAIL PROTECTED] wrote:

 I want to change a filed --in new as read only
   In search--- read /write only
   In modifyread only can any one help me please:-)
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Regarding Permissions in ITSM

2008-08-28 Thread ITSM SUPPORT
Dear All,

I have one query regarding the permissions in ITSM.

The requirement is like that, if I want to create a separate permission
group in ITSM that should be a combination of any two permission like
Incident Master and Infrastructure Change Master Permission groups.

1. What is the BMC recommendation for creating custom group?
2. If we have to create then how should I implement this?

Please provide your inputs on this issue.

Regards,

Sandeep 


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Required Network Bandwidth for ITSM

2008-08-28 Thread Thirumavalavan Muthusamy NCS
Hi,
 
How do determine the required bandwidth for the ITSM System v7.x?
Estimated concurrent users are 300.
 
Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. 
 

 

Regards

Thiru


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Re: Required Network Bandwidth for ITSM

2008-08-28 Thread ITSM SUPPORT
HI Thiru,

 

Following May help you,

 

Network bandwidth also depends on traffic to and from the database if the
database resides on a different machine. The amount of traffic between the
server and database is usually about the same as the traffic between the
server and clients. Therefore, if your database is kept on a separate
server, it is likely that it will approximately double the network bandwidth
requirements.

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS
Sent: Thursday, August 28, 2008 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Required Network Bandwidth for ITSM

 

Hi,

 

How do determine the required bandwidth for the ITSM System v7.x? Estimated
concurrent users are 300.

 

Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. 

 

 

Regards

Thiru

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Re: Regarding Permissions in ITSM

2008-08-28 Thread Bhagawat, Prashanth
Create a computed group, which will include the groups Incident Master
and Infrastructure Change Master permission group, 
map it to a custom role.
 
Add newly created role permission to the deployable application.
create menu entry in lis:sys permission map form , so that you can allot
newly created permission to users from the people form
 
prashanth



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT
Sent: 28 August 2008 02:39
To: arslist@ARSLIST.ORG
Subject: Regarding Permissions in ITSM


** 

Dear All,

I have one query regarding the permissions in ITSM.

The requirement is like that, if I want to create a separate permission
group in ITSM that should be a combination of any two permission like
Incident Master and Infrastructure Change Master Permission groups.

1. What is the BMC recommendation for creating custom group?
2. If we have to create then how should I implement this?

Please provide your inputs on this issue.

Regards,

Sandeep 

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Re: AIE XML Data import

2008-08-28 Thread Thabo Don Kalabatane
Hi All

 

 

Has anyone imported data from an XML document into the remedy CMDB Atrium
via the AIE console.

And there is a field called Row Element what is it's use. 

 

 

Regards

Thabo Don Kalabatane

Professional Services Consultant
Blue Turtle Technologies Pty (Ltd)

Tel. +27 (011) 206 5600

Fax. +27 (011) 206 5606

Cell. +27 (082) 693 3362

email. [EMAIL PROTECTED]

 

Hope is a quintessential human delusion that can be the source of our
greatest strength and our weakness

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Re: SLA Questions - Answers

2008-08-28 Thread Lammey, Peter A.
Sharon,

What version of SLM are you using?
We had a problem for quite some time after we rolled out SLM 7.0.3 which seems 
to be what you are experiencing where the SLA status is set to Attached and the 
Due Dates are blanked out.


Thanks
Peter Lammey
ESPN MIT Technical Services  Applications Management
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Lisa Westerfield
Sent: Wednesday, August 27, 2008 6:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

That is correct, but you should still see the Due Date/Time from the Incident 
on the SLM tab.  There is a column on the Service Targets table that says Due 
Date/Time which is set based on your Service Target settings.

Are you not seeing that?

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, August 26, 2008 11:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

Hello Lisa .
Thank you for your answer .
If I understand correctly I am not suffused to see Attached sla process after 
the record is resolved .
My problem is that when the process is Attached  you don't get the sla due 
date information .
Thanks in Advanced .

Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229





 Lisa Westerfield
 [EMAIL PROTECTED]
 INGSMI.COMTo
 Sent by: Action  arslist@ARSLIST.ORG
 Request System cc
 discussion list
 (ARSList)Subject
 [EMAIL PROTECTED] SLA Questions - Answers
 ORG


 25/08/2008 14:44


 Please respond to
 [EMAIL PROTECTED]
RG






**
Sharon,
I split this off of the Task Question since it seems to be a separate topic.  
Hope this info helps:

Attached:  This means that the incident meets the goal criteria you have 
configured in the SLM application Service Target.  The Service Target will 
attach as soon as the criteria is met (Start criteria).
In Process: Means that the Service Target is current in process on the incident
Met:  This means that the Service Target was met on that incident Missed Goal: 
This means that the Service Target was missed on the incident
Warning:  This means that the Service Target has met the warning time period, 
and is in danger of missing the Service Target goal.
Detached: This means that the Service Target no longer applies to the incident 
and has been detached.  This usually occurs because the priority of the 
incident has changed.

The Service Target Due Date/Time will show on the SLM tab of the incident, and 
is based on the Goal time defined in the SLM application Service Target 
criteria.

~~~
Hi  all ,
I have a SLA questions .
I would like to know more about SLA process .
What mean Attached process ?
When does the SLA records chances to Attached  and why ?
Does it chanced back to missed or met when the status of the record changed 
to closed ?
When the process of the SLA is Attached   Why don't I  get the sla due date 
filed out ?
Thank in Advanced :)

Best Regards,

sharon mamon-meged:)
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229



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Re: AIE XML Data import

2008-08-28 Thread Zainub Gaffoor - BCX
Is row element part of your XML file?

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thabo Don Kalabatane
Sent: 28 August 2008 01:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE XML Data import

 

** 

Hi All

 

 

Has anyone imported data from an XML document into the remedy CMDB
Atrium via the AIE console.

And there is a field called Row Element what is it's use. 

 

 

Regards

Thabo Don Kalabatane

Professional Services Consultant
Blue Turtle Technologies Pty (Ltd)

Tel. +27 (011) 206 5600

Fax. +27 (011) 206 5606

Cell. +27 (082) 693 3362

email. [EMAIL PROTECTED]

 

Hope is a quintessential human delusion that can be the source of our
greatest strength and our weakness

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Re: Regarding Permissions in ITSM

2008-08-28 Thread ITSM SUPPORT
Hi Prashanth,

 

Thanks for your reply. But I have a query related to the following statement
that you have said map it to a custom role. Add newly created role
permission to the deployable application.

 

What I have done here is that, I have created a computed group and a custom
role corresponding to it. Then I mapped the role with the computed group.

But I didn't get what you meant by Add newly created role permission to the
deployable application 

 

Please explain the same.

 

Thanks in advance.

 

Sandeep

 

 

 

 

 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bhagawat, Prashanth
Sent: Thursday, August 28, 2008 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding Permissions in ITSM

 

Create a computed group, which will include the groups Incident Master and
Infrastructure Change Master permission group, 

map it to a custom role.

 

Add newly created role permission to the deployable application.

create menu entry in lis:sys permission map form , so that you can allot
newly created permission to users from the people form

 

prashanth

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT
Sent: 28 August 2008 02:39
To: arslist@ARSLIST.ORG
Subject: Regarding Permissions in ITSM

** 

Dear All,

I have one query regarding the permissions in ITSM.

The requirement is like that, if I want to create a separate permission
group in ITSM that should be a combination of any two permission like
Incident Master and Infrastructure Change Master Permission groups.

1. What is the BMC recommendation for creating custom group?
2. If we have to create then how should I implement this?

Please provide your inputs on this issue.

Regards,

Sandeep 

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Re: Find issues from days past

2008-08-28 Thread Mike White

Date/time is stored as an Epoch value - the number of seconds since
01/01/1970.  Date without time, defaults to 00:00:00 on the day specified.

 $Date$ - 60 * 60 * 24 would return records with values since
yesterday 00:00:00.

... $Date$ - 60 * 60 * 24 and ... $Date$ would return records with values
only for yesterday.

(86400 is OK instead of 60 * 60 * 24).

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]


   
  Randy Simon  
  [EMAIL PROTECTED]To:   arslist@ARSLIST.ORG
  Sent by: Action cc: 
  Request System   Subject:  Find issues from days 
past
  discussion   
  list(ARSList)   
  [EMAIL PROTECTED]
  ORG 
   
   
  08/28/2008 08:44 
  Please respond to
  arslist  
   
   




**
I am setting up an escalation to run a report on tickets created the
previous day, previous week, and previous month.
Is there anyway to do something like $Date$ - 1, or $Date$ - 7?
I want to capture the entire previous day, month, or week.
I know Crystal can do this, but I do not want to use Crystal at this time.

ARS 6.0
CSS 5.0
SQL 2005



Randy Simon
Remedy Admin
Online Resources Corporation





   
   
   
 
   
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Re: Find issues from days past

2008-08-28 Thread Rohini Prasher

Hi Randy,

You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60.

Rohini


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Find issues from days past

I am setting up an escalation to run a report on tickets created the previous 
day, previous week, and previous month.
Is there anyway to do something like $Date$ - 1, or $Date$ - 7?
I want to capture the entire previous day, month, or week.
I know Crystal can do this, but I do not want to use Crystal at this time.

ARS 6.0
CSS 5.0
SQL 2005



Randy Simon
Remedy Admin
Online Resources Corporation







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Re: ARERR 302

2008-08-28 Thread LJ Longwing
heheheyou are correct...I mis-typed...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August 27, 2008 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 302


** 
Answer to first questions below is yes.

I am not sure what do you mean by 
 Are your mailboxes configured to delete messages after delete? 

do you mean to say
 Are your mailboxes configured to delete messages after they are sent out?

Pardon me if I am asking stupid question.

Thanks
Chintan.

--- On Wed, 8/27/08, LJ Longwing [EMAIL PROTECTED] wrote:



From: LJ Longwing [EMAIL PROTECTED]
Subject: Re: ARERR 302
To: arslist@ARSLIST.ORG
Date: Wednesday, August 27, 2008, 2:05 PM


** 
Are you running the same version for Remedy Server and Email server?  Are
your mailboxes configured to delete messages after delete?  Try changing it
to not do that...see if the errors go away

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August 27, 2008 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 302


** 
Sorry, I forgot to mention 

I am on server 6.03 patch 22

Email engine can be a suspect because we recently configured it.

Thanks everyone for replying.

Regards,
Chintan.

--- On Wed, 8/27/08, LJ Longwing [EMAIL PROTECTED] wrote:



From: LJ Longwing [EMAIL PROTECTED]
Subject: Re: ARERR 302
To: arslist@ARSLIST.ORG
Date: Wednesday, August 27, 2008, 1:45 PM


** 
It's not an escalation...escalations run on 390603so it's a clientI
almost want to think it's the Email engine...what Server version are you
running?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August 27, 2008 1:56 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 302


** 
Hi all,

I am seeing this error message in arerror.log, but finding it extremely
difficult to troubleshoot as there is no form name associated with error
that is thrown.

Wed Aug 27 14:17:04 2008  390620 : Entry does not exist in database (ARERR
302)
Wed Aug 27 14:17:04 2008 SendEMail()
Wed Aug 27 14:17:04 2008  390620 : Entry does not exist in database (ARERR
302)
Wed Aug 27 14:17:04 2008 SendEMail()

This is happening frequently.

What work flow to look at(I am already looking at escalations)?

Appreciate any help in this matter.

Thanks
Chintan.


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Re: Find issues from days past

2008-08-28 Thread Randy Simon
But if I run it during the middle of the week, will it not just go back
7 days giving me a mixed week report?

I can see where that works if I run it at Monday Midnight, but not run
on Tuesday getting the previous Mon - Sun.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rohini Prasher
Sent: Thursday, August 28, 2008 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find issues from days past

 

Hi Randy,

 

You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60.

 

Rohini

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Find issues from days past

 

I am setting up an escalation to run a report on tickets created the
previous day, previous week, and previous month.

Is there anyway to do something like $Date$ - 1, or $Date$ - 7?

I want to capture the entire previous day, month, or week.

I know Crystal can do this, but I do not want to use Crystal at this
time.

 

ARS 6.0

CSS 5.0

SQL 2005

 

 

 

Randy Simon

Remedy Admin

Online Resources Corporation

 

 

 





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Thank You.

 

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Re: Find issues from days past

2008-08-28 Thread LJ Longwing
$DATE$ returns 'today' at midnight...if you want to run it on Monday's for
last week...you can specify that the escalation only run on Monday'sand
then setup the timeframe for the report as an offset of $DATE$...make sense?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 7:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find issues from days past


** 

But if I run it during the middle of the week, will it not just go back 7
days giving me a mixed week report?

I can see where that works if I run it at Monday Midnight, but not run on
Tuesday getting the previous Mon - Sun.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rohini Prasher
Sent: Thursday, August 28, 2008 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find issues from days past

 

Hi Randy,

 

You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60.

 

Rohini

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Find issues from days past

 

I am setting up an escalation to run a report on tickets created the
previous day, previous week, and previous month.

Is there anyway to do something like $Date$ - 1, or $Date$ - 7?

I want to capture the entire previous day, month, or week.

I know Crystal can do this, but I do not want to use Crystal at this time.

 

ARS 6.0

CSS 5.0

SQL 2005

 

 

 

Randy Simon

Remedy Admin

Online Resources Corporation

 

 

 






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Re: Find issues from days past

2008-08-28 Thread Rohini Prasher
You can create an active link guide, in which different activelinks check 
current weekday, and accordingly subtract number of days.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Find issues from days past

But if I run it during the middle of the week, will it not just go back 7 days 
giving me a mixed week report?
I can see where that works if I run it at Monday Midnight, but not run on 
Tuesday getting the previous Mon - Sun.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rohini Prasher
Sent: Thursday, August 28, 2008 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find issues from days past

Hi Randy,

You have to convert 1 or 7 to seconds like 1*24*60*60 or 7*60*60.

Rohini


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Find issues from days past

I am setting up an escalation to run a report on tickets created the previous 
day, previous week, and previous month.
Is there anyway to do something like $Date$ - 1, or $Date$ - 7?
I want to capture the entire previous day, month, or week.
I know Crystal can do this, but I do not want to use Crystal at this time.

ARS 6.0
CSS 5.0
SQL 2005



Randy Simon
Remedy Admin
Online Resources Corporation







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Escalation Calendar

2008-08-28 Thread LJ Longwing
Does anyone have a utility out there that will display an Outlook style
calendar that lists When escalations fire and such?  I've recently been
having to do quite a bit of escalation work and find it tedious to figure
out when 'Time' escalations are runningI know you can't quite do the
same thing with Intervalbut you should be able to with Time...

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Re: How to block that a user belongs to more than one group (It's not the User / People form)

2008-08-28 Thread LJ Longwing
On Create/Modify have one filter perform a setfield on that same form that
does a search for the same Name, and Cell != $Cell AND Cell !=
$NULL$then have a second filter that fires if a record was found...and
throw an erroror take some other action if you wanted to.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Tuesday, August 26, 2008 4:01 PM
To: arslist@ARSLIST.ORG
Subject: How to block that a user belongs to more than one group (It's not
the User / People form)


** 
I'd like to know if someone has an idea of how I can block that a unique
user does not enter in more than one group (cell).
 
 
I have a Form that is called Employee..
 
This form has few fields... (but only 2 fields is important to us - Fields:
Name and Cell).
 
1. Name: represents the name of employee.
2. Cell: represents de cell or group that the user is in.
 
This form supports more than one record with Name field Tadeu, but it
can't support that Tadeu is in more than one Cell (Group)...
 
For example:
 
If a record of Tadeu has Cell 1 in the Cell field... I would like to
block the user to set another record of Tadeu with the value Cell 2 in
the Cell field of this second record... (it can stay null or with the same
value that was set first)
 
 
How can I create a logic to do this...
I wouldn't like to need to work with Table Loop and/or Guides... But If it
is the best choice I'll accept it ... 
 
I'd like to hear some suggestions of you..
 
Thanks so much..
Good evening for all!
 
 
Att,
 
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
 
https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.b
r/ http://www.cinq.com.br 
 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.
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Issue with some Users

2008-08-28 Thread Begosh, Kevin
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server
and Oracle DB.  We have about 100 employees who are in about 100
different support groups, and whenever we try to modify their record on
the User form it locks up the user tool or takes a really long time to
do what they where trying to do.  Has anyone experienced this or does
anyone have any systems that have employees in a lot of different
support groups?
 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell


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CN=Alfred Lew/OU=IT/OU=CF/O=CCI is out of the office.

2008-08-28 Thread Alfred Lew
I will be out of the office starting  08/28/2008 and will not  return until
08/30/2008. If you need immediate assistance, please contact Aparna
Maddireddy at 805-520-5100 or internally at 598-5739.

You can also contact Peter Bankov at 805-520-5738. I will respond to your
message when I return.



==

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intended recipient, and is the property of Countrywide Financial Corporation or 
its affiliates and subsidiaries.  If you are not the intended recipient, you 
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communication is strictly prohibited by law.  If you have received this 
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Re: Issue with some Users

2008-08-28 Thread William Rentfrow
Dumb question - why are you modifying their record in the User form?

I agree this is likely a caching issue.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin
Sent: Thu 8/28/2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users


** 
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and 
Oracle DB.  We have about 100 employees who are in about 100 different support 
groups, and whenever we try to modify their record on the User form it locks up 
the user tool or takes a really long time to do what they where trying to do.  
Has anyone experienced this or does anyone have any systems that have employees 
in a lot of different support groups?
 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

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Re: Issue with some Users

2008-08-28 Thread Begosh, Kevin
This may be a dumb question also but what exactly is the caching issue,
what is the system caching that takes so long to modify this person's
record? 


Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, August 28, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

Dumb question - why are you modifying their record in the User form?

I agree this is likely a caching issue.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of
Begosh, Kevin
Sent: Thu 8/28/2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users


**
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server
and Oracle DB.  We have about 100 employees who are in about 100
different support groups, and whenever we try to modify their record on
the User form it locks up the user tool or takes a really long time to
do what they where trying to do.  Has anyone experienced this or does
anyone have any systems that have employees in a lot of different
support groups?
 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

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Remedy Migrator in 7.x

2008-08-28 Thread Kathy Morris
Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we 
supposed to use then to migrate data/code?

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Re: Issue with some Users

2008-08-28 Thread McClure, Don
Hi Kevinwe are on ARS 7.1 patch 2, ITSM patch 7, Windows 2003 server and 
MSSQL 2005.  We have 310 support staff in 222 support groups; 111 groups are 
company-bounded, and the other are 'reflections' of those groups with 
visibility to all support staff.

Further:  our User table is ca 150K users, and these are updated hourly during 
business hours via backend process.  Updates of up to 300 records at a time 
takes a few seconds for the server, and a minor blip for the database 
(different hardware platform from ARServer, another Win2003 multi-core, 64-bit).

We see few issues from user updates-and fewer yet from people updates.  I have 
provoked several issues when updating foundation data (creating new support 
groups), and have moved those activities to off-hours since a re-caching 
generally ensues such changes.

May I propose three items for investigation:

-  Thread allocation.  Dr. Chris Strauss is the database admin-and he 
provisioned many more threads than default out-of-box; performance tuning info 
of this order has been covered in session during last several UserWorld events;

-  Database tuning.  the MSSQL installations here have been rock-solid, 
and maintenance free; but Oracle installations often take more 'tuning' for 
best performance.

-  Memory in your platforms themselves:  both our AR Server and SQL 
server are over 10Gig RAM each, separate physical platforms.  We knew data 
situations would be intensive

I strongly suspect that substantial foundation data is cached into RAM for 
faster access-again, I have never seen a formal list, but I would suspect the 
following data items:

-  loginIDs---probably as primary link for all the following

-  passwords

-  group memberships

-  application permissions

-  notification data
Therefore, a change to any of these entities will probably set a 'dirty' flag, 
and force a re-caching.  The only change which has forced slowdowns for us is 
creation of a new support group; association or de-association of users vs 
groups has not been a performance block.

HTH-this is not necessarily intended as definitive or final


Don W. McClure, P.E.
Data Administrator  System Engineer
Computing  IT Center, Call Tracking Administration
University of North Texas, Denton
dwmac_at_unt.edu

That which counts cannot necessarily be counted: that which can be counted 
will not always count.  -- Albert Einstein
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Thursday, August 28, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users

**
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and 
Oracle DB.  We have about 100 employees who are in about 100 different support 
groups, and whenever we try to modify their record on the User form it locks up 
the user tool or takes a really long time to do what they where trying to do.  
Has anyone experienced this or does anyone have any systems that have employees 
in a lot of different support groups?

Kevin Begosh, RSP
301-791-3540 Phone
410-422-3623 Cell
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Re: Remedy Migrator in 7.x

2008-08-28 Thread strauss
Migrator 7.1 works just fine on ARS 7.1... I use it all the time.  Is
this a 7.5 rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Migrator in 7.x

 

** Am I hearing correctly - Remedy Migrator is not supported in 7.x???
What are we supposed to use then to migrate data/code?

  _  

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Tasks can only be assigned for Company A

2008-08-28 Thread Jase Brandon
Hello All,
This is probably simple, but I can't figure it out -
ARS 7.1 Patch 002 - SQL Server

When I create an Incident, the Company is our company, let's call it
Company A.
If I want to assign a task group template for any other company than
Company A, I get the error The Requester Information is not valid.
Please use the menus provided on the 'Organization' and 'Group Name' fields
to select this information. (ARERR 45149),
even though the task group template and tasks are all set to 'Company' =
-Global-.
Am I missing a configuration step? Anyone else seen this? I am scouring the
Task Mgmt Guide right now, but don't see anything yet.
Any help in pointing me in the right direction is greatly appreciated.

Thanks,

Jase

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Re: SLA Questions - Answers

2008-08-28 Thread Lisa Westerfield
The Due Date/Time will not calculate until the measurement period starts.  The 
Terms and Conditions of the Service Target determine whether the target is 
Attached to an incident.  Once the Measurement Start When criteria is met, 
the Service Target changes to In Progress and displays the Due Date/Time.

If you have an incident that is resolved, and still has a Service Target that 
says Attached, it means that the Service Target never started measuring 
because it never met the measurement criteria.  

For example, if you have a Resolution Service Target that begins measuring on 
'Status' = In Progress and your incident moves from Assigned to Closed, 
the service target will remain attached but never met the measurement criteria 
and will not have a Due Date/Time.

Hope that makes sense - but let me know if I can help further.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Thursday, August 28, 2008 12:27 AM
To: arslist@ARSLIST.ORG
Subject: Fw: SLA Questions - Answers



Hi Lisa .
Take a look  : This is a screen shoots of one Attached  SLA with no sla due 
date information .
The records status is Resolved 
: (See attached file: SLA.zip)
Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229




   
 Lisa Westerfield  
 [EMAIL PROTECTED] 
 INGSMI.COMTo 
 Sent by: Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion list   
 (ARSList)Subject 
 [EMAIL PROTECTED] Re: SLA Questions - Answers 
 ORG  
   
   
 28/08/2008 01:59  
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   




That is correct, but you should still see the Due Date/Time from the Incident 
on the SLM tab.  There is a column on the Service Targets table that says Due 
Date/Time which is set based on your Service Target settings.

Are you not seeing that?

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, August 26, 2008 11:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

Hello Lisa .
Thank you for your answer .
If I understand correctly I am not suffused to see Attached sla process after 
the record is resolved .
My problem is that when the process is Attached  you don't get the sla due 
date information .
Thanks in Advanced .

Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229





 Lisa Westerfield
 [EMAIL PROTECTED]
 INGSMI.COMTo
 Sent by: Action  arslist@ARSLIST.ORG
 Request System cc
 discussion list
 (ARSList)Subject
 [EMAIL PROTECTED] SLA Questions - Answers
 ORG


 25/08/2008 14:44


 Please respond to
 [EMAIL PROTECTED]
RG






**
Sharon,
I split this off of the Task Question since it seems to be a separate topic.  
Hope this info helps:

Attached:  This means that the incident meets the goal criteria you have 
configured in the SLM application Service Target.  The Service Target will 
attach as soon as the criteria is met (“Start” criteria).
In Process: Means that the Service Target is current in process on the incident
Met:  This means that the Service Target was met on that incident Missed
Goal: This means that the Service Target was missed on the incident
Warning:  This means that the Service Target has met the warning time period, 
and is in danger of missing the Service Target goal.

Re: Remedy Migrator in 7.x

2008-08-28 Thread Kathy Morris

Supposedly with ITSM 7.x.

-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x


** 

Migrator 7.1 works just fine on ARS 7.1… I use it all the time.  Is this a 7.5 
rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ 




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Migrator in 7.x



 

** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are 
we supposed to use then to migrate data/code?




Check out AOL Video to see what's making news today! 


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Re: Remedy Migrator in 7.x

2008-08-28 Thread Britt Allen Kilgrow
I am a recruiter, I don't know the intricate technical details regarding
the job, but would be happy to try to set up an interview.  If you are
interested then please give me a call as soon as possible.

 

Always My Best,

 

 

 

Britt Kilgrow

813-356-0038

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

 

** 
Supposedly with ITSM 7.x.

-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x

** 

Migrator=2 07.1 works just fine on ARS 7.1... I use it all the time.  Is
this a 7.5 rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of
Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Remedy Migrator in 7.x

 

** Am I hearing correctly - Remedy Migrator is not supported in 7.x???
What are we supposed to use then to migrate data/code?



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Remedy Developer - Oklahoma City, OK

2008-08-28 Thread Britt Allen Kilgrow
Hello There, 

My name is Britt Kilgrow. I represent The Fountain Group, which is a
professional services company, as a Recruiter. We are seeking qualified
candidates to join our growing family of Professionals. Based on
information that I was able to obtain from Monster, I wanted to email
you in hopes that you may be a good fit for a Long Term Open Ended
position that we are looking to fill in Oklahoma City, OK (95% Travel).
We need a Remedy Developer proficient in the following:

Timeframe we are looking to fill the position:

 

***Immediately

 

Job Description:

 

95% travel, but home every month for a week

The candidate must have Remedy ARS 7.x experience and worked in
development of the ITSM 7.x suite of applications. [Our specific
implementation versions/modules are listed below.] We would appreciate
Air Force experience [specifically eTANG (Customized Remedy 6.3
implementation)], but will not disqualify an applicant without this
experience. 

*   eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, 
TTS) 
*   Remedy ARS 7.1 
*   ITSM Modules: 

SLM 7.1 
Incident Mgmt 7.00.3 
Problem Mgmt 7.00.3 
Asset Mgmt 7.00.3 
Change Mgmt 7.00.3 
CMDB 2.1 

The position requires the candidate have a DoD Secret Clearance (interim
at minimum before interviewing) and 95% travel. All development will
take place in a secured area at the Prime Contractor's facility, but the
position does allow for travel home between duty stations or every 30
days. The current length of contract would be from date of hire through
December 2008 at a minimum, with a possible 6 week extension into
January 2009. 

The project is currently scheduled to complete development work in OKC,
OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks
(Installation Instruction Validation and System Testing), then travel to
Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for
6 wks for system installation. [Current site readiness may require the
candidate to install at Langley AFB then Peterson AFB, but the intent is
to complete the installations concurrently.] 

 

Compensation:  Based on Experience

 

***If you have any of the skills that are listed above, make sure you
add them in the employment history portion of your resume, and elaborate
a little on how you used them. This information betters your chances in
receiving the position.


We are seeking:  U.S. Citizens

 

We also offer a $250 REFERRAL FEE to any candidates you may refer to us
that are hired on with The Fountain Group.

If interested and available please send me an email with a Word
attachment of your resume. This is a position that we are looking to
fill IMMEDIATELY, so send your resume to me right away at:
[EMAIL PROTECTED] (Before submitting your resume, please note
that we only look at your professional work experience in your resume.
Detailed information as to your use of the applicable skill sets will
only help in being given serious consideration for interviews).


Britt Kilgrow

 

The Fountain Group

10012 North Dale Mabry, Suite 211, Tampa, FL 33618

T:  813-356-0038 / C:  479-200-4100 / F:  813-963-7379

[EMAIL PROTECTED]

www.TheFountainGroup.com http://www.thefountaingroup.com/ 

NOTICE TO RECIPIENT:  The contents of this e-mail message and any
attachments are intended for the addressee(s) named in this message.
This communication is intended to be and to remain confidential and may
be subject to applicable client/employee and/or work product privileges.
If you are not the intended recipient of this message, or if this
message has been addressed to you in error, please immediately alert the
sender by reply e-mail and then delete this message and its attachments.
Do not deliver, distribute or copy this message and/or any attachments
and, if you are not the intended recipient, do not disclose the contents
or take any action in reliance upon the information contained in this
communication or any attachments


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image001.jpg

Approval Notification don´t send on Change Mngt after install ARS 7.1 Aproval Patch 004

2008-08-28 Thread Jose Luis Rubio Frontón
Hi all,

We are upgrading customer environment to latest versions.

We have upgraded:

BMC Remedy ARS from 7.1 to 7.1 Patch 004 (including server, assignment,
midtier, approval and clients tools).
BMC AIE 7.1 to 7.1 Patch 003
BMC Atrium CMDB 2.1 to 2.1 Patch 003

BMC Remedy ITSM Change Mngt 7 Patch 005 is our version and it had not been
upgraded.

After upgrade, our customer has noted that Approval notifications are not
sent. When a change is pending for approval, the notifications is not sent
to proper person (Change Manager).

This notification message tag should be send...

CHG-APR-ApprovalNTForIndividual

I think that approval server upgrade maybe could be updated some
configuration data wrong...

Can you help me? Anybody knows similar issue?

Thanks and regards,


-- 
Jose Luis Rubio Frontón
[EMAIL PROTECTED]

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Re: Remedy Migrator in 7.x

2008-08-28 Thread strauss
No problem with ITSM 7, either.  Migrator is how I move all of my 
customizations back and forth when applying patches to the ITSM applications, 
as well as how we deploy new customizations.  I have seen excellent performance 
and no apparent problems with Migrator 7.1.00.002 and 003.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

 

** 
Supposedly with ITSM 7.x.

-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x

** 

Migrator=2 07.1 works just fine on ARS 7.1… I use it all the time.  Is this a 
7.5 rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Kathy 
Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Remedy Migrator in 7.x

 

** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are 
we supposed to use then to migrate data/code?

  _  

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Re: SLA Questions - Answers

2008-08-28 Thread Britt Allen Kilgrow
I'm trying to find a Remedy Developer, do you think you could help me?
I would be most appreciative. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Thursday, August 28, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

The Due Date/Time will not calculate until the measurement period
starts.  The Terms and Conditions of the Service Target determine
whether the target is Attached to an incident.  Once the Measurement
Start When criteria is met, the Service Target changes to In Progress
and displays the Due Date/Time.

If you have an incident that is resolved, and still has a Service Target
that says Attached, it means that the Service Target never started
measuring because it never met the measurement criteria.  

For example, if you have a Resolution Service Target that begins
measuring on 'Status' = In Progress and your incident moves from
Assigned to Closed, the service target will remain attached but
never met the measurement criteria and will not have a Due Date/Time.

Hope that makes sense - but let me know if I can help further.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged
Sent: Thursday, August 28, 2008 12:27 AM
To: arslist@ARSLIST.ORG
Subject: Fw: SLA Questions - Answers



Hi Lisa .
Take a look  : This is a screen shoots of one Attached  SLA with no
sla due date information .
The records status is Resolved 
: (See attached file: SLA.zip)
Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229




 

 Lisa Westerfield

 [EMAIL PROTECTED]

 INGSMI.COM
To 
 Sent by: Action  arslist@ARSLIST.ORG

 Request System
cc 
 discussion list

 (ARSList)
Subject 
 [EMAIL PROTECTED] Re: SLA Questions - Answers

 ORG

 

 

 28/08/2008 01:59

 

 

 Please respond to

 [EMAIL PROTECTED]

RG

 

 





That is correct, but you should still see the Due Date/Time from the
Incident on the SLM tab.  There is a column on the Service Targets table
that says Due Date/Time which is set based on your Service Target
settings.

Are you not seeing that?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, August 26, 2008 11:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

Hello Lisa .
Thank you for your answer .
If I understand correctly I am not suffused to see Attached sla
process after the record is resolved .
My problem is that when the process is Attached  you don't get the sla
due date information .
Thanks in Advanced .

Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229





 Lisa Westerfield
 [EMAIL PROTECTED]
 INGSMI.COM
To
 Sent by: Action  arslist@ARSLIST.ORG
 Request System
cc
 discussion list
 (ARSList)
Subject
 [EMAIL PROTECTED] SLA Questions - Answers
 ORG


 25/08/2008 14:44


 Please respond to
 [EMAIL PROTECTED]
RG






**
Sharon,
I split this off of the Task Question since it seems to be a separate
topic.  Hope this info helps:

Attached:  This means that the incident meets the goal criteria you have
configured in the SLM application Service Target.  The Service Target
will attach as soon as the criteria is met (Start criteria).
In Process: Means that the Service Target is current in process on the
incident
Met:  This means that the Service Target was met on that incident Missed
Goal: This means that the Service Target was missed on the incident
Warning:  This means that the Service Target has met the warning time
period, and is in danger of missing the Service Target goal.
Detached: This means that the Service Target no longer applies to the
incident and has been detached.  This usually occurs because the
priority of the incident has changed.

The Service Target Due Date/Time will show on the SLM tab of the
incident, and is based on the Goal time defined in the SLM application
Service Target criteria.


~~~

Hi  all ,
I have a SLA questions .
I would like to know more about SLA process .
What mean Attached process ?
When does the SLA records chances to Attached  and why ?
Does it chanced back to missed or met when the status of the record
changed to closed ?
When the process of the SLA is Attached   Why don't I  get the sla due
date filed out ?
Thank in Advanced :)

Best Regards,

sharon mamon-meged:)
AR System 

Re: Remedy Migrator in 7.x

2008-08-28 Thread Audrey H Franklin
Good Afternoon,

Is anyone successfully using Migrator 7.x in a Load Balanced Server group 
environment? And if so, were there any special configuration tasks required. 

What are the lessons learned in the process?

Your feedback is greatly appreciated.

Audrey Franklin
ITS-Ecoms
New York University
[EMAIL PROTECTED]



- Original Message -
From: strauss [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 11:51 am
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 No problem with ITSM 7, either.  Migrator is how I move all of my 
 customizations back and forth when applying patches to the ITSM 
 applications, as well as how we deploy new customizations.  I have 
 seen excellent performance and no apparent problems with Migrator 
 7.1.00.002 and 003.
  
   
  
  Christopher Strauss, Ph.D.
  Call Tracking Administration Manager
  University of North Texas Computing  IT Center

  
  From: Action Request System discussion list(ARSList) 
 [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
  Sent: Thursday, August 28, 2008 10:33 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
   
  
  ** 
  Supposedly with ITSM 7.x.
  
  -Original Message-
  From: strauss [EMAIL PROTECTED]
  To: arslist@ARSLIST.ORG
  Sent: Thu, 28 Aug 2008 11:09 am
  Subject: Re: Remedy Migrator in 7.x
  
  ** 
  
  Migrator=2 07.1 works just fine on ARS 7.1… I use it all the time.  
 Is this a 7.5 rumor???
  
   
  
  Christopher Strauss, Ph.D.
  Call Tracking Administration Manager
  University of North Texas Computing  IT Center

  
  From: Action Request System discussion list(ARSList) [ ] On Behalf Of 
 Kathy Morris
  Sent: Thursday, August 28, 2008 10:04 AM
  To: arslist@ARSLIST.ORG  
  Subject: Remedy Migrator in 7.x
  
   
  
  ** Am I hearing correctly - Remedy Migrator is not supported in 
 7.x??? What are we supposed to use then to migrate data/code?
  
_  
  
  Check out AOL Video   to see what's making news today! 
  
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 Are html___ 
  
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 Are html___ 
  
_  
  
  Check out AOL Video   to see what's making news today! 
  
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 Are html___ 
  


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Re: Remedy Developer - Oklahoma City, OK

2008-08-28 Thread sam appecherla
Hi Britt,

I am interested in this job. Please note that I live in India, and I don't
hold a Visa till date. Please let me know the details further. You can call
me on +91 991 610 6008.

Thanks,
SriSamSri Appecherla
Mobile# +91 991 610 6008


On Thu, Aug 28, 2008 at 9:03 PM, Britt Allen Kilgrow 
[EMAIL PROTECTED] wrote:

 **

 Hello There,

 My name is Britt Kilgrow. I represent The Fountain Group, which is a
 professional services company, as a Recruiter. We are seeking qualified
 candidates to join our growing family of Professionals. Based on information
 that I was able to obtain from Monster, I wanted to email you in hopes that
 you may be a good fit for a *Long Term Open Ended* position that we are
 looking to fill in *Oklahoma City**, OK** (95% Travel)*.  We need a *Remedy
 Developer *proficient in the following:

 *Timeframe we are looking to fill the position:*

 * *

 Immediately*

 * *

 *Job Description:*

 * *

 *95% travel, but home every month for a week*

 The candidate must have Remedy ARS 7.x experience and worked in development
 of the ITSM 7.x suite of applications. [Our specific implementation
 versions/modules are listed below.] We would appreciate Air Force experience
 [specifically eTANG (Customized Remedy 6.3 implementation)], but will not
 disqualify an applicant without this experience.

- eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL,  TTS)
- Remedy ARS 7.1
- ITSM Modules:

 SLM 7.1
 Incident Mgmt 7.00.3
 Problem Mgmt 7.00.3
 Asset Mgmt 7.00.3
 Change Mgmt 7.00.3
 CMDB 2.1

 The position requires the candidate have a DoD Secret Clearance (interim at
 minimum before interviewing) and 95% travel. All development will take place
 in a secured area at the Prime Contractor's facility, but the position does
 allow for travel home between duty stations or every 30 days. The current
 length of contract would be from date of hire through December 2008 at a
 minimum, with a possible 6 week extension into January 2009.

 The project is currently scheduled to complete development work in OKC, OK
 by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation
 Instruction Validation and System Testing), then travel to Langley AFB
 (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for
 system installation. [Current site readiness may require the candidate to
 install at Langley AFB then Peterson AFB, but the intent is to complete the
 installations concurrently.]

 * *

 *Compensation:  Based on Experience*



 ***If you have any of the skills that are listed above, make sure you add
 them in the employment history portion of your resume, and elaborate a
 little on how you used them. This information betters your chances in
 receiving the position.


 We are seeking:  *U.S.** Citizens*

 * *

 We also offer a $250 REFERRAL FEE to any candidates you may refer to us
 that are hired on with The Fountain Group.

 If interested and available please send me an email with a Word attachment
 of your resume. This is a position that we are looking to fill *
 IMMEDIATELY*, so send your resume to me right away at: *
 [EMAIL PROTECTED] (*Before submitting your resume, please note
 that we only look at your professional work experience in your resume.
 Detailed information as to your use of the applicable skill sets will only
 help in being given serious consideration for interviews).


 Britt Kilgrow

 [image: TFG logo]

 The Fountain Group

 10012 North Dale Mabry, Suite 211, Tampa, FL 33618

 T:  813-356-0038 / C:  479-200-4100 / F:  813-963-7379

 [EMAIL PROTECTED]

 www.TheFountainGroup.com http://www.thefountaingroup.com/

 *NOTICE TO RECIPIENT:*  The contents of this e-mail message and any
 attachments are intended for the addressee(s) named in this message. This
 communication is intended to be and to remain confidential and may be
 subject to applicable client/employee and/or work product privileges. If you
 are not the intended recipient of this message, or if this message has been
 addressed to you in error, please immediately alert the sender by reply
 e-mail and then delete this message and its attachments. Do not deliver,
 distribute or copy this message and/or any attachments and, if you are not
 the intended recipient, do not disclose the contents or take any action in
 reliance upon the information contained in this communication or any
 attachments
 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___

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Re: Remedy Developer - Oklahoma City, OK

2008-08-28 Thread Britt Allen Kilgrow
Unfortunately this job requires a US Citizen.  I apologize.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Thursday, August 28, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer - Oklahoma City, OK

 

** 

Hi Britt,

 

I am interested in this job. Please note that I live in India, and I
don't hold a Visa till date. Please let me know the details further. You
can call me on +91 991 610 6008.


Thanks,
SriSamSri Appecherla
Mobile# +91 991 610 6008



On Thu, Aug 28, 2008 at 9:03 PM, Britt Allen Kilgrow
[EMAIL PROTECTED] wrote:

** 

Hello There, 

My name is Britt Kilgrow. I represent The Fountain Group, which is a
professional services company, as a Recruiter. We are seeking qualified
candidates to join our growing family of Professionals. Based on
information that I was able to obtain from Monster, I wanted to email
you in hopes that you may be a good fit for a Long Term Open Ended
position that we are looking to fill in Oklahoma City, OK (95% Travel).
We need a Remedy Developer proficient in the following:

Timeframe we are looking to fill the position:

 

***Immediately

 

Job Description:

 

95% travel, but home every month for a week

The candidate must have Remedy ARS 7.x experience and worked in
development of the ITSM 7.x suite of applications. [Our specific
implementation versions/modules are listed below.] We would appreciate
Air Force experience [specifically eTANG (Customized Remedy 6.3
implementation)], but will not disqualify an applicant without this
experience. 

*   eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, 
TTS) 
*   Remedy ARS 7.1 
*   ITSM Modules: 

SLM 7.1 
Incident Mgmt 7.00.3 
Problem Mgmt 7.00.3 
Asset Mgmt 7.00.3 
Change Mgmt 7.00.3 
CMDB 2.1 

The position requires the candidate have a DoD Secret Clearance (interim
at minimum before interviewing) and 95% travel. All development will
take place in a secured area at the Prime Contractor's facility, but the
position does allow for travel home between duty stations or every 30
days. The current length of contract would be from date of hire through
December 2008 at a minimum, with a possible 6 week extension into
January 2009. 

The project is currently scheduled to complete development work in OKC,
OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks
(Installation Instruction Validation and System Testing), then travel to
Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for
6 wks for system installation. [Current site readiness may require the
candidate to install at Langley AFB then Peterson AFB, but the intent is
to complete the installations concurrently.] 

 

Compensation:  Based on Experience

 

***If you have any of the skills that are listed above, make sure you
add them in the employment history portion of your resume, and elaborate
a little on how you used them. This information betters your chances in
receiving the position.


We are seeking:  U.S. Citizens

 

We also offer a $250 REFERRAL FEE to any candidates you may refer to us
that are hired on with The Fountain Group.

If interested and available please send me an email with a Word
attachment of your resume. This is a position that we are looking to
fill IMMEDIATELY, so send your resume to me right away at:
[EMAIL PROTECTED] (Before submitting your resume, please note
that we only look at your professional work experience in your resume.
Detailed information as to your use of the applicable skill sets will
only help in being given serious consideration for interviews).


Britt Kilgrow

TFG logo

The Fountain Group

10012 North Dale Mabry, Suite 211, Tampa, FL 33618

T:  813-356-0038 / C:  479-200-4100 / F:  813-963-7379

[EMAIL PROTECTED]

www.TheFountainGroup.com http://www.thefountaingroup.com/ 

NOTICE TO RECIPIENT:  The contents of this e-mail message and any
attachments are intended for the addressee(s) named in this message.
This communication is intended to be and to remain confidential and may
be subject to applicable client/employee and/or work product privileges.
If you are not the intended recipient of this message, or if this
message has been addressed to you in error, please immediately alert the
sender by reply e-mail and then delete this message and its attachments.
Do not deliver, distribute or copy this message and/or any attachments
and, if you are not the intended recipient, do not disclose the contents
or take any action in reliance upon the information contained in this
communication or any attachments

__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/
ARSlist: Where the Answers Are html___ 

 

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Re: Required Network Bandwidth for ITSM

2008-08-28 Thread Joe DeSouza
Take the max available - 1GB I believe is the max you have out there - take all 
of it.. The system startup needs the ARS Server to read large amounts of data 
from the database, and even with a 1 GB duplex connection between the AR Server 
and the database, it takes in some of the sites I have worked on over 30 
minutes to start the AR System server. I'm not sure if its faster on a MS-SQL 
database server if its remote, but if you have a remote Oracle server, the 
cache is read in chunks of 100 records per chunk and it has over a 100K records 
to read while building its cache..

You definitely do not want your systems to choke on you while it does that..

Joe


- Original Message 
From: ITSM SUPPORT [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 6:03:46 AM
Subject: Re: Required Network Bandwidth for ITSM

** 
HI Thiru,
 
Following May help you,
 
Network bandwidth also depends on traffic to and from the database if the 
database resides on a different machine. The amount of traffic between the 
server and database is usually about the same as the traffic between the server 
and clients. Therefore, if your database is kept on a separate server, it is 
likely that it will approximately double the network bandwidth requirements.
 
Regards, 
 
Sandeep 
Vyom Labs Pvt. Ltd. 
An ISO 2 certified company. 
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
Web: www.vyomlabs.com
 



From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Thirumavalavan Muthusamy NCS
Sent: Thursday, August 28, 2008 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Required Network Bandwidth for ITSM
 
Hi,
 
How do determine the required bandwidth for the ITSM System v7.x? Estimated 
concurrent users are 300.
 
Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. 
 
 
Regards
Thiru


 
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Re: Remedy Migrator in 7.x

2008-08-28 Thread LJ Longwing
Server Groups have a single server defined as the 'admin' server...as long
as you connect to that server to migrate then you shouldn't have any issue
because the other servers should get the re-cache from the admin server 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 28, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

Good Afternoon,

Is anyone successfully using Migrator 7.x in a Load Balanced Server group
environment? And if so, were there any special configuration tasks required.


What are the lessons learned in the process?

Your feedback is greatly appreciated.

Audrey Franklin
ITS-Ecoms
New York University
[EMAIL PROTECTED]



- Original Message -
From: strauss [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 11:51 am
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 No problem with ITSM 7, either.  Migrator is how I move all of my 
 customizations back and forth when applying patches to the ITSM 
 applications, as well as how we deploy new customizations.  I have 
 seen excellent performance and no apparent problems with Migrator
 7.1.00.002 and 003.
  
   
  
  Christopher Strauss, Ph.D.
  Call Tracking Administration Manager
  University of North Texas Computing  IT Center

  
  From: Action Request System discussion list(ARSList) 
 [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
  Sent: Thursday, August 28, 2008 10:33 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
   
  
  **
  Supposedly with ITSM 7.x.
  
  -Original Message-
  From: strauss [EMAIL PROTECTED]
  To: arslist@ARSLIST.ORG
  Sent: Thu, 28 Aug 2008 11:09 am
  Subject: Re: Remedy Migrator in 7.x
  
  **
  
  Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time.  
 Is this a 7.5 rumor???
  
   
  
  Christopher Strauss, Ph.D.
  Call Tracking Administration Manager
  University of North Texas Computing  IT Center

  
  From: Action Request System discussion list(ARSList) [ ] On Behalf Of 
 Kathy Morris
  Sent: Thursday, August 28, 2008 10:04 AM
  To: arslist@ARSLIST.ORG 
  Subject: Remedy Migrator in 7.x
  
   
  
  ** Am I hearing correctly - Remedy Migrator is not supported in 
 7.x??? What are we supposed to use then to migrate data/code?
  
_
  
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Re: Issue with some Users

2008-08-28 Thread Begosh, Kevin
well all this information is really great but I do not think it really
helps me.  We have a lot of users and employees as well but we also have
very powerful servers.
 

Kevin Begosh, RSP

External Initiatives

System Design  Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McClure, Don
Sent: Thursday, August 28, 2008 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users


** 

Hi Kevinwe are on ARS 7.1 patch 2, ITSM patch 7, Windows 2003 server
and MSSQL 2005.  We have 310 support staff in 222 support groups; 111
groups are company-bounded, and the other are 'reflections' of those
groups with visibility to all support staff.

 

Further:  our User table is ca 150K users, and these are updated hourly
during business hours via backend process.  Updates of up to 300 records
at a time takes a few seconds for the server, and a minor blip for the
database (different hardware platform from ARServer, another Win2003
multi-core, 64-bit).

 

We see few issues from user updates-and fewer yet from people updates.
I have provoked several issues when updating foundation data (creating
new support groups), and have moved those activities to off-hours since
a re-caching generally ensues such changes.

 

May I propose three items for investigation:

-  Thread allocation.  Dr. Chris Strauss is the database
admin-and he provisioned many more threads than default out-of-box;
performance tuning info of this order has been covered in session during
last several UserWorld events;

-  Database tuning.  the MSSQL installations here have been
rock-solid, and maintenance free; but Oracle installations often take
more 'tuning' for best performance.

-  Memory in your platforms themselves:  both our AR Server and
SQL server are over 10Gig RAM each, separate physical platforms.  We
knew data situations would be intensive

 

I strongly suspect that substantial foundation data is cached into RAM
for faster access-again, I have never seen a formal list, but I would
suspect the following data items:

-  loginIDs---probably as primary link for all the following

-  passwords

-  group memberships 

-  application permissions

-  notification data 

Therefore, a change to any of these entities will probably set a 'dirty'
flag, and force a re-caching.  The only change which has forced
slowdowns for us is creation of a new support group; association or
de-association of users vs groups has not been a performance block.

 

HTH-this is not necessarily intended as definitive or final

 

 

Don W. McClure, P.E.

Data Administrator  System Engineer

Computing  IT Center, Call Tracking Administration

University of North Texas, Denton

dwmac_at_unt.edu

 

That which counts cannot necessarily be counted: that which can be
counted will not always count.  -- Albert Einstein

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Thursday, August 28, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users

 

** 

We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server
and Oracle DB.  We have about 100 employees who are in about 100
different support groups, and whenever we try to modify their record on
the User form it locks up the user tool or takes a really long time to
do what they where trying to do.  Has anyone experienced this or does
anyone have any systems that have employees in a lot of different
support groups?

 

Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

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Re: SLA Questions - Answers

2008-08-28 Thread Lisa Westerfield
I've seen people have success finding developers who meet their needs by 
posting their job requirements to arslist.  

That's what I would suggest - good luck!

-Original Message-
From: Britt Allen Kilgrow [EMAIL PROTECTED]
Sent: Thursday, August 28, 2008 10:51 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

I'm trying to find a Remedy Developer, do you think you could help me?
I would be most appreciative. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Thursday, August 28, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

The Due Date/Time will not calculate until the measurement period
starts.  The Terms and Conditions of the Service Target determine
whether the target is Attached to an incident.  Once the Measurement
Start When criteria is met, the Service Target changes to In Progress
and displays the Due Date/Time.

If you have an incident that is resolved, and still has a Service Target
that says Attached, it means that the Service Target never started
measuring because it never met the measurement criteria.  

For example, if you have a Resolution Service Target that begins
measuring on 'Status' = In Progress and your incident moves from
Assigned to Closed, the service target will remain attached but
never met the measurement criteria and will not have a Due Date/Time.

Hope that makes sense - but let me know if I can help further.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged
Sent: Thursday, August 28, 2008 12:27 AM
To: arslist@ARSLIST.ORG
Subject: Fw: SLA Questions - Answers



Hi Lisa .
Take a look  : This is a screen shoots of one Attached  SLA with no
sla due date information .
The records status is Resolved 
: (See attached file: SLA.zip)
Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229




 

 Lisa Westerfield

 [EMAIL PROTECTED]

 INGSMI.COM
To 
 Sent by: Action  arslist@ARSLIST.ORG

 Request System
cc 
 discussion list

 (ARSList)
Subject 
 [EMAIL PROTECTED] Re: SLA Questions - Answers

 ORG

 

 

 28/08/2008 01:59

 

 

 Please respond to

 [EMAIL PROTECTED]

RG

 

 





That is correct, but you should still see the Due Date/Time from the
Incident on the SLM tab.  There is a column on the Service Targets table
that says Due Date/Time which is set based on your Service Target
settings.

Are you not seeing that?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, August 26, 2008 11:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers

Hello Lisa .
Thank you for your answer .
If I understand correctly I am not suffused to see Attached sla
process after the record is resolved .
My problem is that when the process is Attached  you don't get the sla
due date information .
Thanks in Advanced .

Best Regards,

sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229





 Lisa Westerfield
 [EMAIL PROTECTED]
 INGSMI.COM
To
 Sent by: Action  arslist@ARSLIST.ORG
 Request System
cc
 discussion list
 (ARSList)
Subject
 [EMAIL PROTECTED] SLA Questions - Answers
 ORG


 25/08/2008 14:44


 Please respond to
 [EMAIL PROTECTED]
RG






**
Sharon,
I split this off of the Task Question since it seems to be a separate
topic.  Hope this info helps:

Attached:  This means that the incident meets the goal criteria you have
configured in the SLM application Service Target.  The Service Target
will attach as soon as the criteria is met (Start criteria).
In Process: Means that the Service Target is current in process on the
incident
Met:  This means that the Service Target was met on that incident Missed
Goal: This means that the Service Target was missed on the incident
Warning:  This means that the Service Target has met the warning time
period, and is in danger of missing the Service Target goal.
Detached: This means that the Service Target no longer applies to the
incident and has been detached.  This usually occurs because the
priority of the incident has changed.

The Service Target Due Date/Time will show on the SLM tab of the
incident, and is based on the Goal time defined in the SLM application
Service Target criteria.


~~~

Hi  all ,
I have a SLA questions .
I would like to know 

Changing username and name in ARS - Need advice

2008-08-28 Thread Jim Coryat
We are running ARS 7.1, with the ITSM suite version 7.0.01.  We have
implementing an identity management solution and as part of that we need
to handle changing usernames and their full names through automation.
Currently we have a process that imports the user data from SAP and
inserts, updates, deletes the corresponding user in Remedy.  We utilize
LDAP for authentication so password management is not an issue.  On an
initial query I found ~26 forms that look to be of interest that may
need to be updated.  I excluded log files due to the fact that it is
history and wanted to avoid changing history.  Asking BMC support why
their application does not do this out of the box, I basically got the
blank stare and It functions as designed.  How do you handle username
and name changes for users without breaking the relationships created in
the ITSM suite?  I find it hard to believe I am the first to come across
this.

Thank you for any advice you can spare,

Jim Coryat


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Re: Changing username and name in ARS - Need advice

2008-08-28 Thread Lammey, Peter A.
You are not the first one to find out this glaring issue.  Our Login IDs are 
based on our Corporate network IDs which are based on the names of people as 
well so when names change so do our login IDs.  This of course creates issues 
if you SAP (or other HR system) integration uses the Login ID or Corporate 
Network ID as the key for the feed then this will break on a name change so you 
have to use some other unique identifier for your integration.

You need to account for not just CTM:People and User but also a number of other 
CTM Support forms and any of the key ITSM forms such as HPD:Help Desk, 
CHG:Infrastructure Change, TMS:Task, and PBM:Problem Investigation.

Not to mention that that person or people that have their named changed might 
have CIs associated to them so you need to update their name in AST:AssetPeople.

Many times people asked why Remedy never has this process setup but I am 
guessing they never really thought of this as a design flaw.
We do have other systems here that do not account for name changes very well so 
I am not too shocked.


Thanks
Peter Lammey
ESPN MIT Technical Services  Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jim Coryat
Sent: Thursday, August 28, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Changing username and name in ARS - Need advice

**

We are running ARS 7.1, with the ITSM suite version 7.0.01.  We have 
implementing an identity management solution and as part of that we need to 
handle changing usernames and their full names through automation.  Currently 
we have a process that imports the user data from SAP and inserts, updates, 
deletes the corresponding user in Remedy.  We utilize LDAP for authentication 
so password management is not an issue.  On an initial query I found ~26 forms 
that look to be of interest that may need to be updated.  I excluded log files 
due to the fact that it is history and wanted to avoid changing history.  
Asking BMC support why their application does not do this out of the box, I 
basically got the blank stare and It functions as designed.  How do you 
handle username and name changes for users without breaking the relationships 
created in the ITSM suite?  I find it hard to believe I am the first to come 
across this.

Thank you for any advice you can spare,

Jim Coryat

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Re: Remedy Migrator in 7.x

2008-08-28 Thread Audrey H Franklin
Hi LJ,

Thanks for your response.

When this approach was taken, migrator hard coded the server-name and not the 
server group name into the objects.

Is there a work around for this?

Thanks,
Audrey

- Original Message -
From: LJ Longwing [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 12:33 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Server Groups have a single server defined as the 'admin' server...as 
 long
  as you connect to that server to migrate then you shouldn't have any 
 issue
  because the other servers should get the re-cache from the admin 
 server 
  
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
  Sent: Thursday, August 28, 2008 10:14 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
  Good Afternoon,
  
  Is anyone successfully using Migrator 7.x in a Load Balanced Server group
  environment? And if so, were there any special configuration tasks required.
  
  
  What are the lessons learned in the process?
  
  Your feedback is greatly appreciated.
  
  Audrey Franklin
  ITS-Ecoms
  New York University
  [EMAIL PROTECTED]
  
  
  
  - Original Message -
  From: strauss [EMAIL PROTECTED]
  Date: Thursday, August 28, 2008 11:51 am
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  
  
   No problem with ITSM 7, either.  Migrator is how I move all of my 
   customizations back and forth when applying patches to the ITSM 
   applications, as well as how we deploy new customizations.  I have 
 
   seen excellent performance and no apparent problems with Migrator
   7.1.00.002 and 003.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
  

From: Action Request System discussion list(ARSList) 
   [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

 

**
Supposedly with ITSM 7.x.

-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x

**

Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. 
  
   Is this a 7.5 rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
  

From: Action Request System discussion list(ARSList) [ ] On Behalf 
 Of 
   Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG 
Subject: Remedy Migrator in 7.x

 

** Am I hearing correctly - Remedy Migrator is not supported in 
   7.x??? What are we supposed to use then to migrate data/code?

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Re: Issue with some Users

2008-08-28 Thread Joe DeSouza
Have you got any custom workflow created on the user form? Or have you modified 
/ customized any of the out of the box workflow on the user form?

Joe

- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 12:43:53 PM
Subject: Re: Issue with some Users

** 
over 100K

Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Thursday, August 28, 2008 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

** 
How many total records in the user form?



- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 10:47:04 AM
Subject: Re: Issue with some Users

Sometime we have to give them additional permissions or groups that may not be 
in the people form.  Or say we wanted to re-cache their password or something 
like that. 


Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, August 28, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

Dumb question - why are you modifying their record in the User form?

I agree this is likely a caching issue.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin
Sent: Thu 8/28/2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users


**
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and 
Oracle DB.  We have about 100 employees who are in about 100 different support 
groups, and whenever we try to modify their record on the User form it locks up 
the user tool or takes a really long time to do what they where trying to do.  
Has anyone experienced this or does anyone have any systems that have employees 
in a lot of different support groups?


Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell




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Re: Issue with some Users

2008-08-28 Thread Begosh, Kevin
The only thing we change is giving public permissions to some of the
fields.
 

Kevin Begosh, RSP

External Initiatives

System Design  Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, August 28, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users


** 
Have you got any custom workflow created on the user form? Or have you
modified / customized any of the out of the box workflow on the user
form?
 
Joe

- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 12:43:53 PM
Subject: Re: Issue with some Users

** 
over 100K
 

Kevin Begosh, RSP 

External Initiatives

System Design  Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, August 28, 2008 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users


** 
How many total records in the user form?


- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 10:47:04 AM
Subject: Re: Issue with some Users

Sometime we have to give them additional permissions or groups that may
not be in the people form.  Or say we wanted to re-cache their password
or something like that. 


Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, August 28, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

Dumb question - why are you modifying their record in the User form?

I agree this is likely a caching issue.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of
Begosh, Kevin
Sent: Thu 8/28/2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users


**
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server
and Oracle DB.  We have about 100 employees who are in about 100
different support groups, and whenever we try to modify their record on
the User form it locks up the user tool or takes a really long time to
do what they where trying to do.  Has anyone experienced this or does
anyone have any systems that have employees in a lot of different
support groups?


Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell

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Re: Issue with some Users

2008-08-28 Thread Joe DeSouza
No additional workflow like filters or active links added?

No customizations to workflow in terms of filters or active links that have 
come out of the box

Do you have indexes on the User form on the following fields?
Login Name
Unique Identifier

Do you have an index on the CTM:People Permission Grouop form on the field 
'Remedy Login ID'???

Whats your database? Oracle? MS-SQL?

Joe


- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 1:27:10 PM
Subject: Re: Issue with some Users

** 
The only thing we change is giving public permissions to some of the fields.

Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Thursday, August 28, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

** 
Have you got any custom workflow created on the user form? Or have you modified 
/ customized any of the out of the box workflow on the user form?

Joe

- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 12:43:53 PM
Subject: Re: Issue with some Users

** 
over 100K

Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Thursday, August 28, 2008 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

** 
How many total records in the user form?



- Original Message 
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 10:47:04 AM
Subject: Re: Issue with some Users

Sometime we have to give them additional permissions or groups that may not be 
in the people form.  Or say we wanted to re-cache their password or something 
like that. 


Kevin Begosh, RSP
External Initiatives
System Design  Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, August 28, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with some Users

Dumb question - why are you modifying their record in the User form?

I agree this is likely a caching issue.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin
Sent: Thu 8/28/2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Issue with some Users


**
We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and 
Oracle DB.  We have about 100 employees who are in about 100 different support 
groups, and whenever we try to modify their record on the User form it locks up 
the user tool or takes a really long time to do what they where trying to do.  
Has anyone experienced this or does anyone have any systems that have employees 
in a lot of different support groups?


Kevin Begosh, RSP

301-791-3540 Phone

410-422-3623 Cell




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Re: Remedy Migrator in 7.x

2008-08-28 Thread LJ Longwing
Ensure that each server in the group knows itself by all possible names that
it can be referenced as.  You can do this with a combination of Server-Name
and IP-Name cfg parameters.  Any time you reference a server, it checks
these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the
server hard codes the value into the workflow...if it recognizes it as 'me'
then it uses an internal reference to 'current server' of @. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 28, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

Hi LJ,

Thanks for your response.

When this approach was taken, migrator hard coded the server-name and not
the server group name into the objects.

Is there a work around for this?

Thanks,
Audrey

- Original Message -
From: LJ Longwing [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 12:33 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Server Groups have a single server defined as the 'admin' server...as 
 long  as you connect to that server to migrate then you shouldn't have 
 any issue  because the other servers should get the re-cache from the 
 admin server
  
  -Original Message-
  From: Action Request System discussion list(ARSList)  
 [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
  Sent: Thursday, August 28, 2008 10:14 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
  Good Afternoon,
  
  Is anyone successfully using Migrator 7.x in a Load Balanced Server 
 group  environment? And if so, were there any special configuration tasks
required.
  
  
  What are the lessons learned in the process?
  
  Your feedback is greatly appreciated.
  
  Audrey Franklin
  ITS-Ecoms
  New York University
  [EMAIL PROTECTED]
  
  
  
  - Original Message -
  From: strauss [EMAIL PROTECTED]
  Date: Thursday, August 28, 2008 11:51 am
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  
  
   No problem with ITSM 7, either.  Migrator is how I move all of my  
  customizations back and forth when applying patches to the ITSM   
 applications, as well as how we deploy new customizations.  I have
 
   seen excellent performance and no apparent problems with Migrator  
  7.1.00.002 and 003.

 
  
Christopher Strauss, Ph.D.
Call Tracking Administration ManagerUniversity of North Texas 
 Computing  IT Center
  
  
From: Action Request System discussion list(ARSList)   
 [mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent: 
 Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG
 Subject: Re: Remedy Migrator in 7.x  
 
  
**
Supposedly with ITSM 7.x.
  
-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x  **  Migrator=2 
 07.1 works just fine on ARS 7.1. I use it all the time.
  
   Is this a 7.5 rumor???

 
  
Christopher Strauss, Ph.D.
Call Tracking Administration ManagerUniversity of North Texas 
 Computing  IT Center
  
  
From: Action Request System discussion list(ARSList) [ ] On Behalf 
 Of   Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM
 To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x  
 
  
** Am I hearing correctly - Remedy Migrator is not supported in   
 7.x??? What are we supposed to use then to migrate data/code?

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Incident Management Console Assigned Work results table and two sets of colors

2008-08-28 Thread Howard Richter
All,

As we know a table field (I should say as I know, and I might be wrong) can
only have one set of results colors, however I need two.

One set is for the SLM (out of the Box) and the other is when an Incident is
marked critical.

Any ideas are welcome.

As always thanks,

Howard Richter


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Remedy Migrator in 7.x

2008-08-28 Thread Audrey H Franklin
Thank you, I will try that.

Audrey

- Original Message -
From: LJ Longwing [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 1:49 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Ensure that each server in the group knows itself by all possible 
 names that
  it can be referenced as.  You can do this with a combination of Server-Name
  and IP-Name cfg parameters.  Any time you reference a server, it checks
  these parameters to see if 'abc' is 'me' or not...if it's not 'me' 
 then the
  server hard codes the value into the workflow...if it recognizes it 
 as 'me'
  then it uses an internal reference to 'current server' of @. 
  
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
  Sent: Thursday, August 28, 2008 11:19 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
  Hi LJ,
  
  Thanks for your response.
  
  When this approach was taken, migrator hard coded the server-name and 
 not
  the server group name into the objects.
  
  Is there a work around for this?
  
  Thanks,
  Audrey
  
  - Original Message -
  From: LJ Longwing [EMAIL PROTECTED]
  Date: Thursday, August 28, 2008 12:33 pm
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  
  
   Server Groups have a single server defined as the 'admin' 
 server...as 
   long  as you connect to that server to migrate then you shouldn't 
 have 
   any issue  because the other servers should get the re-cache from 
 the 
   admin server

-Original Message-
From: Action Request System discussion list(ARSList)  
   [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 28, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

Good Afternoon,

Is anyone successfully using Migrator 7.x in a Load Balanced 
 Server 
   group  environment? And if so, were there any special configuration 
 tasks
  required.


What are the lessons learned in the process?

Your feedback is greatly appreciated.

Audrey Franklin
ITS-Ecoms
New York University
[EMAIL PROTECTED]



- Original Message -
From: strauss [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 11:51 am
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 No problem with ITSM 7, either.  Migrator is how I move all of 
 my  
customizations back and forth when applying patches to the ITSM  
  
   applications, as well as how we deploy new customizations.  I have
   
 seen excellent performance and no apparent problems with 
 Migrator  
7.1.00.002 and 003.
  
   

  Christopher Strauss, Ph.D.
  Call Tracking Administration ManagerUniversity of North 
 Texas 
   Computing  IT Center


  From: Action Request System discussion list(ARSList)   
   [  Sent: 
   Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG
 
   Subject: Re: Remedy Migrator in 7.x  
   

  **
  Supposedly with ITSM 7.x.

  -Original Message-
  From: strauss [EMAIL PROTECTED]
  To: arslist@ARSLIST.ORG
  Sent: Thu, 28 Aug 2008 11:09 am
  Subject: Re: Remedy Migrator in 7.x  **  Migrator=2 
 
   07.1 works just fine on ARS 7.1. I use it all the time.

 Is this a 7.5 rumor???
  
   

  Christopher Strauss, Ph.D.
  Call Tracking Administration ManagerUniversity of North 
 Texas 
   Computing  IT Center


  From: Action Request System discussion list(ARSList) [ ] On 
 Behalf 
   Of   Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM
 
   To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x  
   

  ** Am I hearing correctly - Remedy Migrator is not supported in 
   
   7.x??? What are we supposed to use then to migrate data/code?
  
_

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Re: Incident Management Console Assigned Work results table and two sets of colors

2008-08-28 Thread Lammey, Peter A.
So do you mean you want to figure out a way to base the results colors from the 
combination of two fields rather than one?



Thanks
Peter Lammey
ESPN MIT Technical Services  Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Thursday, August 28, 2008 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Incident Management Console Assigned Work results table and two sets 
of colors

**
All,
As we know a table field (I should say as I know, and I might be wrong) can 
only have one set of results colors, however I need two.
One set is for the SLM (out of the Box) and the other is when an Incident is 
marked critical.
Any ideas are welcome.
As always thanks,
Howard Richter


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: Incident Management Console Assigned Work results table and two sets of colors

2008-08-28 Thread Thad K Esser
One thing I do when the results color needs to be based on multiple 
conditions or situations, is to create an enumerated field (Results List 
Color) that has the list of colors I'll want and use that field as the 
basis for the Results List colors (defaults to black).  Then create 
filters for whatever situation you face that sets that enumerated field to 
the appropriate color.

Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard 
Bach



Howard Richter [EMAIL PROTECTED] 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
08/28/2008 10:54 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Incident Management Console Assigned Work results table and two sets of 
colors






** 
All,
As we know a table field (I should say as I know, and I might be wrong) 
can only have one set of results colors, however I need two.
One set is for the SLM (out of the Box) and the other is when an Incident 
is marked critical. 
Any ideas are welcome. 
As always thanks,
Howard Richter 


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: Incident Management Console Assigned Work results table and two sets of colors

2008-08-28 Thread LJ Longwing
You will need to create a new selection field that contains the colors you
want to display, then create workflow to set that selection field based on
your own criteria maybe something like, follow all of the SLM rules, but if
it's critical set it to another colorthen change your table to use this
new selection field instead of the default.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, August 28, 2008 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Incident Management Console Assigned Work results table and two
sets of colors


** 

All,

As we know a table field (I should say as I know, and I might be wrong) can
only have one set of results colors, however I need two.

One set is for the SLM (out of the Box) and the other is when an Incident is
marked critical. 

Any ideas are welcome. 

As always thanks,

Howard Richter  



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Incident Management Console Assigned Work results table and two sets of colors

2008-08-28 Thread Howard Richter
Peter,



Yes.



For example lets say the sla has marked the incident as green (foreground),
and I would like to change the background to yellow since the issue is
critical.



I am thinking of going down Thad's idea, but then I would need to deal with
SLM and updates to the incidents.



hbr


On Thu, Aug 28, 2008 at 2:05 PM, Lammey, Peter A.
[EMAIL PROTECTED]wrote:

 ** So do you mean you want to figure out a way to base the results colors
 from the combination of two fields rather than one?


 Thanks
 Peter Lammey
 ESPN MIT Technical Services  Applications Management
 860-766-4761


  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Howard Richter
 *Sent:* Thursday, August 28, 2008 1:55 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Incident Management Console Assigned Work results table and two
 sets of colors

 **

 All,

 As we know a table field (I should say as I know, and I might be wrong) can
 only have one set of results colors, however I need two.

 One set is for the SLM (out of the Box) and the other is when an Incident
 is marked critical.

 Any ideas are welcome.

 As always thanks,

 Howard Richter


 --
 Howard Richter
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 ITIL Foundation Certified
 E-Mail = [EMAIL PROTECTED]
 LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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 html___
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ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Issue with some Users

2008-08-28 Thread Axton
100 is not bad; we have 334.

Axton

On Thu, Aug 28, 2008 at 10:01 AM, Tanner, Doug
[EMAIL PROTECTED]wrote:

 **

 Wow,100 different support groups

 (Another great example of ITSM 7)

 You are seeing a caching slowdown (Server).

 Good Luck

 Doug


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin
 *Sent:* Thursday, August 28, 2008 9:44 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Issue with some Users



 We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and
 Oracle DB.  We have about 100 employees who are in about 100 different
 support groups, and whenever we try to modify their record on the *User *form
 it locks up the user tool or takes a really long time to do what they where
 trying to do.  Has anyone experienced this or does anyone have any systems
 that have employees in a lot of different support groups?



 Kevin Begosh, RSP

 301-791-3540 Phone

 410-422-3623 Cell
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Re: Changing username and name in ARS - Need advice

2008-08-28 Thread LJ Longwing
We use a completely home grown application and had similar issues in
relationship to name changes and such.  We ended up writing a stored
procedure that populates temp tables with lists of tables that contain
specific fields, and then loops through those temp tables and updates values
from a to b...it seems to work well without causing massive filter
bog...that's both a good and a bad depending on what you are looking for.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, August 28, 2008 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing username and name in ARS - Need advice


** 
You are not the first one to find out this glaring issue.  Our Login IDs are
based on our Corporate network IDs which are based on the names of people as
well so when names change so do our login IDs.  This of course creates
issues if you SAP (or other HR system) integration uses the Login ID or
Corporate Network ID as the key for the feed then this will break on a name
change so you have to use some other unique identifier for your integration.
 
You need to account for not just CTM:People and User but also a number of
other CTM Support forms and any of the key ITSM forms such as HPD:Help Desk,
CHG:Infrastructure Change, TMS:Task, and PBM:Problem Investigation.
 
Not to mention that that person or people that have their named changed
might have CIs associated to them so you need to update their name in
AST:AssetPeople.
 
Many times people asked why Remedy never has this process setup but I am
guessing they never really thought of this as a design flaw.
We do have other systems here that do not account for name changes very well
so I am not too shocked.


Thanks 
Peter Lammey 
ESPN MIT Technical Services  Applications Management 
860-766-4761 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat
Sent: Thursday, August 28, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Changing username and name in ARS - Need advice


** 

We are running ARS 7.1, with the ITSM suite version 7.0.01.  We have
implementing an identity management solution and as part of that we need to
handle changing usernames and their full names through automation.
Currently we have a process that imports the user data from SAP and inserts,
updates, deletes the corresponding user in Remedy.  We utilize LDAP for
authentication so password management is not an issue.  On an initial query
I found ~26 forms that look to be of interest that may need to be updated.
I excluded log files due to the fact that it is history and wanted to avoid
changing history.  Asking BMC support why their application does not do this
out of the box, I basically got the blank stare and It functions as
designed.  How do you handle username and name changes for users without
breaking the relationships created in the ITSM suite?  I find it hard to
believe I am the first to come across this.

Thank you for any advice you can spare, 

Jim Coryat 

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Re: Problem with setting Number of items returned

2008-08-28 Thread kiran kodali
Joe,

Would you please let me know generally who will be having the access to
ar.ini file or how to get access to that?. When i get the access, what
settings should i change?



On Mon, Aug 25, 2008 at 8:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote:

 **
 You probably do not have access to the home folder where these settings are
 stored in the ar.ini file or no access to modify the ar.ini file..

 Joe


 - Original Message 
 From: kiran kodali [EMAIL PROTECTED]
 To: arslist@ARSLIST.ORG
 Sent: Monday, August 25, 2008 8:17:12 PM
 Subject: Problem with setting Number of items returned

 **
 Hello All,

 We have limited the number of items returned ( when we search a form) to
 1000.

 Navigation to this is Tools-- Options-- Behaviour-- Limit the number of
 items returned.

 Now i when i want to change the limit to 2000, it doesn't change.

 Please help, if anyone have any ideas.
 --
 Kiran Kodali
 Ph: 940-231-8524

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accented letters

2008-08-28 Thread Timothy Rondeau
 

 Hi,

 

We are running 7.0.1 patch 2 on windows with SQL.  Currently when users send 
emails the accented letters (such as ü, ö), do not display on the out bound 
email.Can this be done and how?  Sending with outlook works with out issue. 
 Seems to be outing from Remedy only.

 

Thanks

 

Tim

 

 

 

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Re: Problem with setting Number of items returned

2008-08-28 Thread kiran kodali
Rick..

I tried changing the setting at both places, it did not work.

On Mon, Aug 25, 2008 at 9:03 PM, Rick Cook [EMAIL PROTECTED] wrote:

 ** Or you have the server setting also at 1000.  The system uses the
 smaller of the two values.

 Rick


 On Mon, Aug 25, 2008 at 5:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote:

 **
 You probably do not have access to the home folder where these settings
 are stored in the ar.ini file or no access to modify the ar.ini file..

 Joe


 - Original Message 
 From: kiran kodali [EMAIL PROTECTED]
 To: arslist@ARSLIST.ORG
 Sent: Monday, August 25, 2008 8:17:12 PM
 Subject: Problem with setting Number of items returned

 **
 Hello All,

 We have limited the number of items returned ( when we search a form) to
 1000.

 Navigation to this is Tools-- Options-- Behaviour-- Limit the number of
 items returned.

 Now i when i want to change the limit to 2000, it doesn't change.

 Please help, if anyone have any ideas.
 --
 Kiran Kodali
 Ph: 940-231-8524

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-- 
Kiran Kodali
Ph: 940-231-8524

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Failed to download user.exe from FTP site

2008-08-28 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Can anyone else please see if they can download the user.exe from
ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe
please?

 

I just get an error saying Internet Explorer was not able to open this
Internet site. The requested site is either unavailable or cannot be
found. Please try again later.


Thanks,


Gary Opela, Jr.


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Re: Failed to download user.exe from FTP site

2008-08-28 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Actually, I think it's because it was a .exe.

For patch 23. They have a user.zip, but not for patch 24...

This is the same for server.exe and for user.exe.. They have not placed
a server.zip or a user.zip out on the ftp site, and I cannot download
exe files...

Gary

-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH 
Sent: Thursday, August 28, 2008 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Failed to download user.exe from FTP site

Can anyone else please see if they can download the user.exe from
ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe
please?

 

I just get an error saying Internet Explorer was not able to open this
Internet site. The requested site is either unavailable or cannot be
found. Please try again later.


Thanks,


Gary Opela, Jr.

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Re: Incident Management Console Assigned Work results table and two sets of colors

2008-08-28 Thread Joe DeSouza
That is exactly what I had done for an egg-timer functionality I created for 
one of my customers a couple of years ago.. I had a set of filters check the 
condtions, and set that color field to whatever color need be displayed and 
based the table field colors off that color field.. Works like a charm..

Joe


- Original Message 
From: Thad K Esser [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 2:06:05 PM
Subject: Re: Incident Management Console Assigned Work results table and two 
sets of colors

** 
One thing I do when the results color needs to be based on multiple conditions 
or situations, is to create an enumerated field (Results List Color) that has 
the list of colors I'll want and use that field as the basis for the Results 
List colors (defaults to black).  Then create filters for whatever situation 
you face that sets that enumerated field to the appropriate color. 

Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard Bach 



Howard Richter [EMAIL PROTECTED] 
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 
08/28/2008 10:54 AM 
Please respond to
arslist@ARSLIST.ORG 
 To arslist@ARSLIST.ORG  
cc  
Subject Incident Management Console Assigned Work results table and two sets of 
colors 
  
 


** 
All, 
As we know a table field (I should say as I know, and I might be wrong) can 
only have one set of results colors, however I need two. 
One set is for the SLM (out of the Box) and the other is when an Incident is 
marked critical. 
Any ideas are welcome. 
As always thanks, 
Howard Richter   


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 
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Re: Problem with setting Number of items returned

2008-08-28 Thread Joe DeSouza
Depending on the configuration of your desktop clients, sometimes the ar.ini 
file gets installed in a folder that is accessible only to the Administrative 
user of that desktop. So a guest user or user that belongs to Everyone, does 
not have the rights to change ar.ini..

Check your windows permissions to the folder that contains the ar.ini file and 
if the permissions is restricted to read for Everyone or Guests, have the 
administrator of that machine change the permissions to read/write..

Joe


- Original Message 
From: kiran kodali [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 28, 2008 2:39:25 PM
Subject: Re: Problem with setting Number of items returned

** 
Joe,

Would you please let me know generally who will be having the access to ar.ini 
file or how to get access to that?. When i get the access, what settings should 
i change?


 
On Mon, Aug 25, 2008 at 8:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote:

** 
You probably do not have access to the home folder where these settings are 
stored in the ar.ini file or no access to modify the ar.ini file..

Joe




- Original Message 
From: kiran kodali [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 8:17:12 PM
Subject: Problem with setting Number of items returned

** 

Hello All,

We have limited the number of items returned ( when we search a form) to 1000.

Navigation to this is Tools-- Options-- Behaviour-- Limit the number of 
items returned.

Now i when i want to change the limit to 2000, it doesn't change. 

Please help, if anyone have any ideas.
-- 
Kiran Kodali
Ph: 940-231-8524




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Re: CI Viewer - Changing the colour of the CI based on downtime

2008-08-28 Thread Easter, David
By the way, I've spoken with the internal team leads for Atrium, ARS and
ITSM and we're unsure where a published statement about this being
possible in the next version of ARS, Atrium and ITSM has been made.
We've contacted Thabo Don Kalabatane to clarify but have not yet
received a response.
 
Just wouldn't want expectations set incorrectly due to a
misunderstanding.  
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thabo Don Kalabatane
Sent: Tuesday, August 26, 2008 4:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI Viewer - Changing the colour of the CI based on downtime


** 

Hi Zainub

 

 

That will only be possible in the Next version of ARS, Atrium and ITSM.

As far as I know in version 7.5.

 

Regards

Thabo Don Kalabatane

Professional Services Consultant
Blue Turtle Technologies Pty (Ltd)

Tel. +27 (011) 206 5600

Fax. +27 (011) 206 5606

Cell. +27 (082) 693 3362

email. [EMAIL PROTECTED]

 

Hope is a quintessential human delusion that can be the source of our
greatest strength and our weakness



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Zainub Gaffoor - BCX
Sent: Tuesday, August 26, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: CI Viewer - Changing the colour of the CI based on downtime

 

Hi listers,

 

Is it possible to change the colour of the CI in the CI Viewer in order
to 
reflect that the CI has an outage?

 

For example it there is an outage the CI should be highlighted in red.
 
Thanx

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Re: Remedy Migrator in 7.x

2008-08-28 Thread Easter, David
Chris is correct.   I'm not sure who or what is stating that Remedy
Migrator is not supported in 7.x (ITSM or AR System), but it's
certainly not the case.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, August 28, 2008 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x



No problem with ITSM 7, either.  Migrator is how I move all of my
customizations back and forth when applying patches to the ITSM
applications, as well as how we deploy new customizations.  I have seen
excellent performance and no apparent problems with Migrator 7.1.00.002
and 003.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

 

** 
Supposedly with ITSM 7.x.

-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x

** 

Migrator=2 07.1 works just fine on ARS 7.1... I use it all the time.  Is
this a 7.5 rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of
Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Remedy Migrator in 7.x

 

** Am I hearing correctly - Remedy Migrator is not supported in 7.x???
What are we supposed to use then to migrate data/code?



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Re: Remedy Migrator in 7.x

2008-08-28 Thread Sabyson Fernandes
Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used 
to fail to migrate permissions if you disabled unqualified queries.


--- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote:

 From: Audrey H Franklin [EMAIL PROTECTED]
 Subject: Re: Remedy Migrator in 7.x
 To: arslist@ARSLIST.ORG
 Date: Thursday, August 28, 2008, 7:01 PM
 Thank you, I will try that.
 
 Audrey
 
 - Original Message -
 From: LJ Longwing [EMAIL PROTECTED]
 Date: Thursday, August 28, 2008 1:49 pm
 Subject: Re: Remedy Migrator in 7.x
 To: arslist@ARSLIST.ORG
 
 
  Ensure that each server in the group knows itself by
 all possible 
  names that
   it can be referenced as.  You can do this with a
 combination of Server-Name
   and IP-Name cfg parameters.  Any time you reference a
 server, it checks
   these parameters to see if 'abc' is
 'me' or not...if it's not 'me' 
  then the
   server hard codes the value into the workflow...if it
 recognizes it 
  as 'me'
   then it uses an internal reference to 'current
 server' of @. 
   
   -Original Message-
   From: Action Request System discussion list(ARSList)
   [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H
 Franklin
   Sent: Thursday, August 28, 2008 11:19 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: Remedy Migrator in 7.x
   
   Hi LJ,
   
   Thanks for your response.
   
   When this approach was taken, migrator hard coded the
 server-name and 
  not
   the server group name into the objects.
   
   Is there a work around for this?
   
   Thanks,
   Audrey
   
   - Original Message -
   From: LJ Longwing [EMAIL PROTECTED]
   Date: Thursday, August 28, 2008 12:33 pm
   Subject: Re: Remedy Migrator in 7.x
   To: arslist@ARSLIST.ORG
   
   
Server Groups have a single server defined as
 the 'admin' 
  server...as 
long  as you connect to that server to migrate
 then you shouldn't 
  have 
any issue  because the other servers should get
 the re-cache from 
  the 
admin server
 
 -Original Message-
 From: Action Request System discussion
 list(ARSList)  
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey
 H Franklin
 Sent: Thursday, August 28, 2008 10:14 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Remedy Migrator in 7.x
 
 Good Afternoon,
 
 Is anyone successfully using Migrator 7.x in a
 Load Balanced 
  Server 
group  environment? And if so, were there any
 special configuration 
  tasks
   required.
 
 
 What are the lessons learned in the process?
 
 Your feedback is greatly appreciated.
 
 Audrey Franklin
 ITS-Ecoms
 New York University
 [EMAIL PROTECTED]
 
 
 
 - Original Message -
 From: strauss [EMAIL PROTECTED]
 Date: Thursday, August 28, 2008 11:51 am
 Subject: Re: Remedy Migrator in 7.x
 To: arslist@ARSLIST.ORG
 
 
  No problem with ITSM 7, either.  Migrator
 is how I move all of 
  my  
 customizations back and forth when applying
 patches to the ITSM  
   
applications, as well as how we deploy new
 customizations.  I have

  seen excellent performance and no apparent
 problems with 
  Migrator  
 7.1.00.002 and 003.
   

 
   Christopher Strauss, Ph.D.
   Call Tracking Administration Manager 
   University of North 
  Texas 
Computing  IT Center
 
 
   From: Action Request System discussion
 list(ARSList)   
[  Sent: 
Thursday, August 28, 2008 10:33 AMTo:
 arslist@ARSLIST.ORG
  
Subject: Re: Remedy Migrator in 7.x  

 
   **
   Supposedly with ITSM 7.x.
 
   -Original Message-
   From: strauss [EMAIL PROTECTED]
   To: arslist@ARSLIST.ORG
   Sent: Thu, 28 Aug 2008 11:09 am
   Subject: Re: Remedy Migrator in 7.x  
**  Migrator=2 
  
07.1 works just fine on ARS 7.1. I use it all
 the time.
 
  Is this a 7.5 rumor???
   

 
   Christopher Strauss, Ph.D.
   Call Tracking Administration Manager 
   University of North 
  Texas 
Computing  IT Center
 
 
   From: Action Request System discussion
 list(ARSList) [ ] On 
  Behalf 
Of   Kathy MorrisSent: Thursday,
 August 28, 2008 10:04 AM
  
To: arslist@ARSLIST.ORG Subject:
 Remedy Migrator in 7.x  

 
   ** Am I hearing correctly - Remedy
 Migrator is not supported in 

7.x??? What are we supposed to use then to
 migrate data/code?
   
 _
 
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 what's making news today! 
 
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 ARSlist: Where the Answers

  

Re: Remedy Migrator in 7.x

2008-08-28 Thread Audrey H Franklin
Sabyson,
 
I plan to use Migrator 7.01 Patch 01.

Is that OK?

Regards
Audrey

- Original Message -
From: Sabyson Fernandes [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 4:20 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Also make sure you use Migrator 7.0 patch 2 or later. The vanilla 
 version used to fail to migrate permissions if you disabled 
 unqualified queries.
  
  
  --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote:
  
   From: Audrey H Franklin [EMAIL PROTECTED]
   Subject: Re: Remedy Migrator in 7.x
   To: arslist@ARSLIST.ORG
   Date: Thursday, August 28, 2008, 7:01 PM
   Thank you, I will try that.
   
   Audrey
   
   - Original Message -
   From: LJ Longwing [EMAIL PROTECTED]
   Date: Thursday, August 28, 2008 1:49 pm
   Subject: Re: Remedy Migrator in 7.x
   To: arslist@ARSLIST.ORG
   
   
Ensure that each server in the group knows itself by
   all possible 
names that
 it can be referenced as.  You can do this with a
   combination of Server-Name
 and IP-Name cfg parameters.  Any time you reference a
   server, it checks
 these parameters to see if 'abc' is
   'me' or not...if it's not 'me' 
then the
 server hard codes the value into the workflow...if it
   recognizes it 
as 'me'
 then it uses an internal reference to 'current
   server' of @. 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H
   Franklin
 Sent: Thursday, August 28, 2008 11:19 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Remedy Migrator in 7.x
 
 Hi LJ,
 
 Thanks for your response.
 
 When this approach was taken, migrator hard coded the
   server-name and 
not
 the server group name into the objects.
 
 Is there a work around for this?
 
 Thanks,
 Audrey
 
 - Original Message -
 From: LJ Longwing [EMAIL PROTECTED]
 Date: Thursday, August 28, 2008 12:33 pm
 Subject: Re: Remedy Migrator in 7.x
 To: arslist@ARSLIST.ORG
 
 
  Server Groups have a single server defined as
   the 'admin' 
server...as 
  long  as you connect to that server to migrate
   then you shouldn't 
have 
  any issue  because the other servers should get
   the re-cache from 
the 
  admin server
   
   -Original Message-
   From: Action Request System discussion
   list(ARSList)  
  [mailto:[EMAIL PROTECTED] On Behalf Of Audrey
   H Franklin
   Sent: Thursday, August 28, 2008 10:14 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: Remedy Migrator in 7.x
   
   Good Afternoon,
   
   Is anyone successfully using Migrator 7.x in a
   Load Balanced 
Server 
  group  environment? And if so, were there any
   special configuration 
tasks
 required.
   
   
   What are the lessons learned in the process?
   
   Your feedback is greatly appreciated.
   
   Audrey Franklin
   ITS-Ecoms
   New York University
   [EMAIL PROTECTED]
   
   
   
   - Original Message -
   From: strauss [EMAIL PROTECTED]
   Date: Thursday, August 28, 2008 11:51 am
   Subject: Re: Remedy Migrator in 7.x
   To: arslist@ARSLIST.ORG
   
   
No problem with ITSM 7, either.  Migrator
   is how I move all of 
my  
   customizations back and forth when applying
   patches to the ITSM  
 
  applications, as well as how we deploy new
   customizations.  I have
  
seen excellent performance and no apparent
   problems with 
Migrator  
   7.1.00.002 and 003.
 
  
   
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager 
 University of North 
Texas 
  Computing  IT Center
   
   
 From: Action Request System discussion
   list(ARSList)   
  [  Sent: 
  Thursday, August 28, 2008 10:33 AMTo:
   arslist@ARSLIST.ORG

  Subject: Re: Remedy Migrator in 7.x  
  
   
 **
 Supposedly with ITSM 7.x.
   
 -Original Message-
 From: strauss [EMAIL PROTECTED]
 To: arslist@ARSLIST.ORG
 Sent: Thu, 28 Aug 2008 11:09 am
 Subject: Re: Remedy Migrator in 7.x  
  **  Migrator=2 

  07.1 works just fine on ARS 7.1. I use it all
   the time.
   
Is this a 7.5 rumor???
 
  
   
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager 
 University of North 
Texas 
  Computing  IT Center
   
   
 From: Action Request System discussion
   list(ARSList) [ ] On 
Behalf 
  Of   Kathy MorrisSent: Thursday,
   August 28, 2008 10:04 AM

  To: arslist@ARSLIST.ORG Subject:
   Remedy Migrator in 7.x  
  
 

Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)

2008-08-28 Thread Easter, David
I can try to help a little, although I'm somewhat bound by confidentiality, so 
I apologize that I can't go into detail beyond what I'll say here.

When the Single Sign-On (SSO) and Other Client-Side Login Intercept 
Technologies interface was created, it was BMC's expectation that customers or 
partners would take this interface and create point-to-point integrations with 
solutions in the marketplace.  At this time, there are no short term plans for 
BMC to productize such integrations.  If this remains a gap in the 
marketplace, that decision may be revisited - but I would encourage the 
development community to share work done in this area among other community 
members or for an enterprising partner or solution provider to create a 
marketable solution for such point-to-point integrations to popular SSO 
environments.  

Also, There is a Department of Defense Instruction NUMBER 8520.2 
(http://www.dtic.mil/whs/directives/corres/html/852002.htm).  This Instruction 
applies to:

2.4. All DoD unclassified and classified information systems including 
networks (e.g., Non-secure Internet Protocol Router Network , Secret Internet 
Protocol Router
Network, web servers, and e-mail systems.

E3.4.1.3. Other Information Systems. 
For information systems requiring authentication other than network login or 
web servers, the system owner shall perform a business case analysis to 
determine if PK-Enabling is warranted. The business case analysis shall be 
submitted to the DoD Component CIO for review and approval. If warranted, the 
information system shall be PK-Enabled.

This has influenced several U.S. military bases to pursue integrating the CAC 
with their Remedy systems.  Because this request affects multiple branches of 
the U.S. Armed Services, one would expect that work done at one base could be 
shared with other bases - although I certainly understand that there may be 
bureaucratic or other barriers to such sharing.  However, if there are any 
shared DoD resources, you may wish to reach out internally to other bases that 
have Remedy based solutions.  My understanding is that the military has, for 
the most part, chosen a single vendor for CAC - so work done once should be 
applicable in most other environments.  Of the branches that I'm aware of, I 
believe the Air Force is currently the farthest along with the Army also making 
requests for the CAC integration.  

In addition, if this cannot be solved at a community or partner level, I 
believe there is some work being done by BMC Professional Services to assist in 
the use of CAC and SSO with the predominant SSO vendor solution chosen by the 
Air Force.  Customers may wish to individually contact BMC Professional 
Services for assistance in creating such integrations.

Hope this helps...

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Abdullah Baytops
Sent: Wednesday, August 27, 2008 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)

I would be interested as well for our Army organization just gave us this 
requirement as well this week.  I was hoping someone else has done it as well.

V/R
Abdul Baytops
Director of Business Operations
Digital Foundation Corporation
Web:  www.thedigitalcorp.com
Toll Free: 888-754-0341
Phone:  240-346-4628  (Direct Mobile)
Fax:  301-710-5368
Email: [EMAIL PROTECTED]
(Service Disabled Veteran Owned Small Business )

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Wednesday, August 27, 2008 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)

That is a good question, I know some military customers that I have worked with 
that wanted this too.  From what I know I have never seen it.  I know I asked 
BMC about it a couple of years ago and they did not have anything for it.  I 
would be interested in this information as well.


Kevin Begosh, RSP
External Initiatives
System Design  Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Wednesday, August 27, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

Hi List,

Currently ARS 6.3, SQL 2000.  Planning to upgrade to ARS 7.1  SQL 2005.
ITSM v7 down 

Re: Remedy Migrator in 7.x

2008-08-28 Thread Sabyson Fernandes
Audrey,

I would go with the latest patch of migrator. I know I used patch 002 to 
resolve the issue with the permissions.

Saby


--- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote:

 From: Audrey H Franklin [EMAIL PROTECTED]
 Subject: Re: Remedy Migrator in 7.x
 To: arslist@ARSLIST.ORG
 Date: Thursday, August 28, 2008, 9:39 PM
 Sabyson,
  
 I plan to use Migrator 7.01 Patch 01.
 
 Is that OK?
 
 Regards
 Audrey
 
 - Original Message -
 From: Sabyson Fernandes [EMAIL PROTECTED]
 Date: Thursday, August 28, 2008 4:20 pm
 Subject: Re: Remedy Migrator in 7.x
 To: arslist@ARSLIST.ORG
 
 
  Also make sure you use Migrator 7.0 patch 2 or later.
 The vanilla 
  version used to fail to migrate permissions if you
 disabled 
  unqualified queries.
   
   
   --- On Thu, 8/28/08, Audrey H Franklin
 [EMAIL PROTECTED] wrote:
   
From: Audrey H Franklin
 [EMAIL PROTECTED]
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG
Date: Thursday, August 28, 2008, 7:01 PM
Thank you, I will try that.

Audrey

- Original Message -
From: LJ Longwing [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 1:49 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Ensure that each server in the group knows
 itself by
all possible 
 names that
  it can be referenced as.  You can do this
 with a
combination of Server-Name
  and IP-Name cfg parameters.  Any time you
 reference a
server, it checks
  these parameters to see if 'abc'
 is
'me' or not...if it's not
 'me' 
 then the
  server hard codes the value into the
 workflow...if it
recognizes it 
 as 'me'
  then it uses an internal reference to
 'current
server' of @. 
  
  -Original Message-
  From: Action Request System discussion
 list(ARSList)
  [mailto:[EMAIL PROTECTED] On Behalf Of
 Audrey H
Franklin
  Sent: Thursday, August 28, 2008 11:19 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
  Hi LJ,
  
  Thanks for your response.
  
  When this approach was taken, migrator
 hard coded the
server-name and 
 not
  the server group name into the objects.
  
  Is there a work around for this?
  
  Thanks,
  Audrey
  
  - Original Message -
  From: LJ Longwing
 [EMAIL PROTECTED]
  Date: Thursday, August 28, 2008 12:33 pm
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  
  
   Server Groups have a single server
 defined as
the 'admin' 
 server...as 
   long  as you connect to that server
 to migrate
then you shouldn't 
 have 
   any issue  because the other servers
 should get
the re-cache from 
 the 
   admin server

-Original Message-
From: Action Request System
 discussion
list(ARSList)  
   [mailto:[EMAIL PROTECTED] On
 Behalf Of Audrey
H Franklin
Sent: Thursday, August 28, 2008
 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

Good Afternoon,

Is anyone successfully using
 Migrator 7.x in a
Load Balanced 
 Server 
   group  environment? And if so, were
 there any
special configuration 
 tasks
  required.


What are the lessons learned in the
 process?

Your feedback is greatly
 appreciated.

Audrey Franklin
ITS-Ecoms
New York University
[EMAIL PROTECTED]



- Original Message -
From: strauss
 [EMAIL PROTECTED]
Date: Thursday, August 28, 2008
 11:51 am
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 No problem with ITSM 7, either.
  Migrator
is how I move all of 
 my  
customizations back and forth
 when applying
patches to the ITSM  
  
   applications, as well as how we
 deploy new
customizations.  I have
   
 seen excellent performance and
 no apparent
problems with 
 Migrator  
7.1.00.002 and 003.
  
   

  Christopher Strauss, Ph.D.
  Call Tracking Administration
 Manager 
  University of North 
 Texas 
   Computing  IT Center


  From: Action Request System
 discussion
list(ARSList)   
   [  Sent: 
   Thursday, August 28, 2008 10:33 AM 
   To:
arslist@ARSLIST.ORG
 
   Subject: Re: Remedy Migrator in 7.x 
 
   

  **
  Supposedly with ITSM 7.x.

  -Original Message-
  From: strauss
 [EMAIL PROTECTED]
  To: arslist@ARSLIST.ORG
  Sent: Thu, 28 Aug 2008 11:09
 am
  Subject: Re: Remedy Migrator
 in 7.x  
   **  Migrator=2 
   

Re: Remedy Migrator in 7.x

2008-08-28 Thread Audrey H Franklin
Saby,

Thanks, I will do that.

Audrey

- Original Message -
From: Sabyson Fernandes [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 4:46 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Audrey,
  
  I would go with the latest patch of migrator. I know I used patch 002 
 to resolve the issue with the permissions.
  
  Saby
  
  
  --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote:
  
   From: Audrey H Franklin [EMAIL PROTECTED]
   Subject: Re: Remedy Migrator in 7.x
   To: arslist@ARSLIST.ORG
   Date: Thursday, August 28, 2008, 9:39 PM
   Sabyson,

   I plan to use Migrator 7.01 Patch 01.
   
   Is that OK?
   
   Regards
   Audrey
   
   - Original Message -
   From: Sabyson Fernandes [EMAIL PROTECTED]
   Date: Thursday, August 28, 2008 4:20 pm
   Subject: Re: Remedy Migrator in 7.x
   To: arslist@ARSLIST.ORG
   
   
Also make sure you use Migrator 7.0 patch 2 or later.
   The vanilla 
version used to fail to migrate permissions if you
   disabled 
unqualified queries.
 
 
 --- On Thu, 8/28/08, Audrey H Franklin
   [EMAIL PROTECTED] wrote:
 
  From: Audrey H Franklin
   [EMAIL PROTECTED]
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  Date: Thursday, August 28, 2008, 7:01 PM
  Thank you, I will try that.
  
  Audrey
  
  - Original Message -
  From: LJ Longwing [EMAIL PROTECTED]
  Date: Thursday, August 28, 2008 1:49 pm
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  
  
   Ensure that each server in the group knows
   itself by
  all possible 
   names that
it can be referenced as.  You can do this
   with a
  combination of Server-Name
and IP-Name cfg parameters.  Any time you
   reference a
  server, it checks
these parameters to see if 'abc'
   is
  'me' or not...if it's not
   'me' 
   then the
server hard codes the value into the
   workflow...if it
  recognizes it 
   as 'me'
then it uses an internal reference to
   'current
  server' of @. 

-Original Message-
From: Action Request System discussion
   list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
   Audrey H
  Franklin
Sent: Thursday, August 28, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

Hi LJ,

Thanks for your response.

When this approach was taken, migrator
   hard coded the
  server-name and 
   not
the server group name into the objects.

Is there a work around for this?

Thanks,
Audrey

- Original Message -
From: LJ Longwing
   [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 12:33 pm
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG


 Server Groups have a single server
   defined as
  the 'admin' 
   server...as 
 long  as you connect to that server
   to migrate
  then you shouldn't 
   have 
 any issue  because the other servers
   should get
  the re-cache from 
   the 
 admin server
  
  -Original Message-
  From: Action Request System
   discussion
  list(ARSList)  
 [mailto:[EMAIL PROTECTED] On
   Behalf Of Audrey
  H Franklin
  Sent: Thursday, August 28, 2008
   10:14 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Migrator in 7.x
  
  Good Afternoon,
  
  Is anyone successfully using
   Migrator 7.x in a
  Load Balanced 
   Server 
 group  environment? And if so, were
   there any
  special configuration 
   tasks
required.
  
  
  What are the lessons learned in the
   process?
  
  Your feedback is greatly
   appreciated.
  
  Audrey Franklin
  ITS-Ecoms
  New York University
  [EMAIL PROTECTED]
  
  
  
  - Original Message -
  From: strauss
   [EMAIL PROTECTED]
  Date: Thursday, August 28, 2008
   11:51 am
  Subject: Re: Remedy Migrator in 7.x
  To: arslist@ARSLIST.ORG
  
  
   No problem with ITSM 7, either.
Migrator
  is how I move all of 
   my  
  customizations back and forth
   when applying
  patches to the ITSM  

 applications, as well as how we
   deploy new
  customizations.  I have
 
   seen excellent performance and
   no apparent
  problems with 
   Migrator  
  7.1.00.002 and 003.

 
  
Christopher Strauss, Ph.D.
Call Tracking Administration
   Manager 
University 

Re: Changing username and name in ARS - Need advice

2008-08-28 Thread supreet gill
Hi,
Have a look at the latest Data Management tool. I think it is patch 9005. The 
Data Wizard has a feature that will update all the necessary forms for updating 
certain field values. Login ID and Person Nmae are a couple that come to mind.
Regards
Supreet Gill



--- On Thu, 8/28/08, Lammey, Peter A. [EMAIL PROTECTED] wrote:

 From: Lammey, Peter A. [EMAIL PROTECTED]
 Subject: Re: Changing username and name in ARS - Need advice
 To: arslist@ARSLIST.ORG
 Date: Thursday, August 28, 2008, 1:12 PM
 You are not the first one to find out this glaring issue. 
 Our Login IDs are based on our Corporate network IDs which
 are based on the names of people as well so when names
 change so do our login IDs.  This of course creates issues
 if you SAP (or other HR system) integration uses the Login
 ID or Corporate Network ID as the key for the feed then this
 will break on a name change so you have to use some other
 unique identifier for your integration.
 
 You need to account for not just CTM:People and User but
 also a number of other CTM Support forms and any of the key
 ITSM forms such as HPD:Help Desk, CHG:Infrastructure Change,
 TMS:Task, and PBM:Problem Investigation.
 
 Not to mention that that person or people that have their
 named changed might have CIs associated to them so you need
 to update their name in AST:AssetPeople.
 
 Many times people asked why Remedy never has this process
 setup but I am guessing they never really thought of this as
 a design flaw.
 We do have other systems here that do not account for name
 changes very well so I am not too shocked.
 
 
 Thanks
 Peter Lammey
 ESPN MIT Technical Services  Applications Management
 860-766-4761
 
 
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat
 Sent: Thursday, August 28, 2008 12:46 PM
 To: arslist@ARSLIST.ORG
 Subject: Changing username and name in ARS - Need advice
 
 **
 
 We are running ARS 7.1, with the ITSM suite version 7.0.01.
  We have implementing an identity management solution and as
 part of that we need to handle changing usernames and their
 full names through automation.  Currently we have a process
 that imports the user data from SAP and inserts, updates,
 deletes the corresponding user in Remedy.  We utilize LDAP
 for authentication so password management is not an issue. 
 On an initial query I found ~26 forms that look to be of
 interest that may need to be updated.  I excluded log files
 due to the fact that it is history and wanted to avoid
 changing history.  Asking BMC support why their application
 does not do this out of the box, I basically got the blank
 stare and It functions as designed.  How do you
 handle username and name changes for users without breaking
 the relationships created in the ITSM suite?  I find it hard
 to believe I am the first to come across this.
 
 Thank you for any advice you can spare,
 
 Jim Coryat
 
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Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)

2008-08-28 Thread Worley, Mark A CTR USAF AFWA 2 SOS/SYOE
Look at the CAC Developer Kit from DMDC 
(http://www.dmdc.osd.mil/smartcard/owa/ShowPage?p=DevloperSupport)? We used the 
CDK to allow our users to login to Remedy with their CAC.


Here's a rough rundown on how we implemented login using the CAC/PKI:
 
User Tool:
We wrote a program that uses the CDK and the Remedy OLE functionality. The 
program requests/reads the CAC and looks up the user in the database by using 
the EDIPI from the CAC and returns a user name and a couple data fields to 
recreate the password. The password for the user is generated in the program 
from data stored in Remedy and from the EDIPI. The Remedy OLE controls are then 
used to login the user to a default form. This is currently in use. A minor 
drawback that we are experiencing, is that the OLE functionality only seems to 
be able to open one instance of the user tool.
 
Web:
Our server is behind a proxy. The proxy validates the user certificate 
using the OCSP responders and the CRL. It then passes the original destination 
URL with certificate information in the header to our web server. A jsp script 
logs the user into a View form in Remedy using a generic account. The 
certificate information is passed into this form. Remedy workflow uses the cert 
information to find the user name and password in a fashion similar to that 
used for the user tool. The information is then used to redirect the user to 
their originally requested page with the discovered user name and password.
 
There is a program resident on the Remedy application server that generates 
the password and saves it to the user form. An escalation is used to reset 
passwords for flagged records.
 
Windows 2003 SP1 Servers
ARS 5.1.2 patch 1275 (working on upgrading to 7.1.0 patch 3)
User Tool 6.3.0 Patch 3 (working on upgrading to 7.1.0 patch 3)
Mid Tier 6.3.0 patch 17 (working on upgrading to 7.1.0 patch 3)
MS SQL 2005 SP1 

HTH

Mark

//SIGNED// 
MARK A. WORLEY, Contractor, 2 SOS/SYOE 
Remedy ARS Support, SAIC 
Commercial: (402) 294-8226 
DSN:  271-8226 
mailto:[EMAIL PROTECTED] 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Easter, David
Sent: Thursday, August 28, 2008 15:42
To: arslist@ARSLIST.ORG
Subject: Re: Integrate Remedy User Tool with CAC card (UNCLASSIFIED)

I can try to help a little, although I'm somewhat bound by confidentiality, so 
I apologize that I can't go into detail beyond what I'll say here.

When the Single Sign-On (SSO) and Other Client-Side Login Intercept 
Technologies interface was created, it was BMC's expectation that customers or 
partners would take this interface and create point-to-point integrations with 
solutions in the marketplace.  At this time, there are no short term plans for 
BMC to productize such integrations.  If this remains a gap in the 
marketplace, that decision may be revisited - but I would encourage the 
development community to share work done in this area among other community 
members or for an enterprising partner or solution provider to create a 
marketable solution for such point-to-point integrations to popular SSO 
environments.  

Also, There is a Department of Defense Instruction NUMBER 8520.2 
(http://www.dtic.mil/whs/directives/corres/html/852002.htm).  This Instruction 
applies to:

2.4. All DoD unclassified and classified information systems including 
networks (e.g., Non-secure Internet Protocol Router Network , Secret Internet 
Protocol Router
Network, web servers, and e-mail systems.

E3.4.1.3. Other Information Systems. 
For information systems requiring authentication other than network login or 
web servers, the system owner shall perform a business case analysis to 
determine if PK-Enabling is warranted. The business case analysis shall be 
submitted to the DoD Component CIO for review and approval. If warranted, the 
information system shall be PK-Enabled.

This has influenced several U.S. military bases to pursue integrating the CAC 
with their Remedy systems.  Because this request affects multiple branches of 
the U.S. Armed Services, one would expect that work done at one base could be 
shared with other bases - although I certainly understand that there may be 
bureaucratic or other barriers to such sharing.  However, if there are any 
shared DoD resources, you may wish to reach out internally to other bases that 
have Remedy based solutions.  My understanding is that the military has, for 
the most part, chosen a single vendor for CAC - so work done once should be 
applicable in most other environments.  Of the branches that I'm aware of, I 
believe the Air Force is currently the farthest along with the Army also making 
requests for the CAC integration.  

In addition, if this cannot be solved at a community or partner level, I 
believe there is some work being done by BMC Professional Services to assist in 
the use of CAC and SSO with the predominant SSO vendor solution chosen by the 
Air Force.  

Supportweb License File Upgrades

2008-08-28 Thread McManus Michael A SSgt HQ 754 ELSG/DOMH
Listers,
Has this feature ever worked for anyone? I've tried several 
times in the last two days and never gotten an upgraded license file back.

Thanks,

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH

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Re: Remedy Migrator in 7.x

2008-08-28 Thread Guillaume Rheault
It could be that one of the BMC rivals (i.e. CA, HP, IBM) are starting this 
kind of rumors... kinda like a  FUD (fear, uncertainty, doubt) strategy. I 
wouldn't be surprised a bit!

When a senseless rumor like that gets started, you always have to ask, who 
benefits??

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Easter, David
Sent: Thu 08/28/08 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x
 
Chris is correct.   I'm not sure who or what is stating that Remedy
Migrator is not supported in 7.x (ITSM or AR System), but it's
certainly not the case.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, August 28, 2008 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x



No problem with ITSM 7, either.  Migrator is how I move all of my
customizations back and forth when applying patches to the ITSM
applications, as well as how we deploy new customizations.  I have seen
excellent performance and no apparent problems with Migrator 7.1.00.002
and 003.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x

 

** 
Supposedly with ITSM 7.x.

-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 28 Aug 2008 11:09 am
Subject: Re: Remedy Migrator in 7.x

** 

Migrator=2 07.1 works just fine on ARS 7.1... I use it all the time.  Is
this a 7.5 rumor???

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of
Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Remedy Migrator in 7.x

 

** Am I hearing correctly - Remedy Migrator is not supported in 7.x???
What are we supposed to use then to migrate data/code?



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FYI: BMC UserWorld Miami is being rescheduled

2008-08-28 Thread Easter, David
FYI -
 
http://www.bmc.com/userworld/miami/
 
Breaking News:
BMC UserWorld Miami is being rescheduled



Unwavering Commitment to a Great Conference.
New Conference Dates  Location Coming Soon. 


BMC UserWorld is on the move. We have received notification from the
Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami,
that they will not be able to open for business in time for our event.

Our priority is providing customers and partners with a world-class
event in an outstanding venue, so we are rescheduling the conference.

If you have already registered for the Miami conference, we are sorry
for any inconvenience this may cause you and hope that you can join us
at the rescheduled event. Watch your email for additional information
and instructions pertaining to prepaid registration fees and pre-booked
travel and hotel arrangements.

We will update this site as soon as the new dates and location are
confirmed.

I do not have any further information on this topic, but I wanted to let
the community know of the rescheduling as soon as it was announced.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

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