Re: Remote work avaialble

[Basavaraj Basavaraj]

Leah
 
I would definitely be interested

--- On Fri, 1/16/09, Leah George  wrote:

From: Leah George 
Subject: Remote work avaialble
To: arslist@ARSLIST.ORG
Date: Friday, January 16, 2009, 1:42 AM

Hi all,

Is anyone interested in remote work for my client in Columbus, OH . $45 on
Con W2. I need to get my submission in the next couple hours.

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Re: Remote work avaialble

[Kumar, Rajiv (Java)]

I am also interested. Could you please provide what kind of work need to
perform?

Rajiv Kumar 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leah George
Sent: Friday, January 16, 2009 1:43 AM
To: arslist@ARSLIST.ORG
Subject: Remote work avaialble

Hi all,

Is anyone interested in remote work for my client in Columbus, OH . $45
on
Con W2. I need to get my submission in the next couple hours.


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OT: Remedy @ US Army in Stuttgart Germany?

[Robert . 2 . Kern]

Hi Folks ... !

Thats a bit off topic ... however, Im living in Germany and have been to 
the army compound 
in Stuttgart Germany for new year celebration (husband of my wife's sister 
is stationed there).

Somehow we talked about work too, and the folks at the army there actually 
use Remedy (and
seem to lve it :-). Am just wondering now if the army has their own 
Remedy team, or if
they work with contractors? Anyone knows if they also do Remedy related 
work in Germany, 
or its all being done from the states?

Thanks ... just curious.
Robert



Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service 
Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: robert.2.k...@continental-corporation.com
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, 
Harald Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. 
DE814950663
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Re: Remote work avaialble

[Kaïs Albassir]

We are also interested.  More details about the assignment would be welcome.

Kaïs
kais.albas...@arsmarts.com

Want to better manage and understand your ARS applications?
Check our website at www.arsmarts.com for the new ARS companion product.


Leah George wrote:

Hi all,

Is anyone interested in remote work for my client in Columbus, OH . $45 on
Con W2. I need to get my submission in the next couple hours.

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Re: Possibly spam: OT: Remedy @ US Army in Stuttgart Germany?

[Meyer, Jennifer L]

I can't speak for their specific base, but what's most likely going on is their 
parent command has its own Remedy admin team in-house.  That's the way the 
commands I've worked under have run things.  Depending on how integrated the 
Army Remedy effort is, it could be located anywhere in the states.

To give you an example, Navy Medicine has a Remedy system which controls all 
Navy Medicine help desks world-wide.  That has absolutely nothing to do with 
Naval Intelligence, Naval Operations, etc.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of 
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 4:20 AM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: OT: Remedy @ US Army in Stuttgart Germany?

**
Hi Folks ... !

Thats a bit off topic ... however, Im living in Germany and have been to the 
army compound
in Stuttgart Germany for new year celebration (husband of my wife's sister is 
stationed there).

Somehow we talked about work too, and the folks at the army there actually use 
Remedy (and
seem to lve it :-). Am just wondering now if the army has their own Remedy 
team, or if
they work with contractors? Anyone knows if they also do Remedy related work in 
Germany,
or its all being done from the states?

Thanks ... just curious.
Robert



Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: robert.2.k...@continental-corporation.com
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, Harald 
Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. 
DE814950663
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ARDBC File System Plugin for AR System updated for AR 7.1

[Blade]

Hello,

we are using the plugin "ARDDBC File System" and upgraded from ARS 6.3
to ARS 7.1 .

I do not find any compiled version of the plugin for Windows.

Does anybody use the plugin on the windows platform and already
recompiled it?

Here the link to the BMCDN:

http://developer.bmc.com/communities/docs/DOC-2091

Hope perhaps somebody can send us the plugin recompiled.

Thank you !

Cheers,
Vladimiro

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Accounting for Virtual Servers in the CMDB

[SCOTT PHILBEN]

Is anyone using the CMDB (2.1 patch 004) and Asset application (7.0.3 patch 
008) to account for virtual servers? Does anyone have a white paper with some 
best practices that I could steal? There seems to be classes that are related 
to Virtual servers (System-->Virtual System for example) but how are they best 
used? Standalone? Related to a Computer System? 

If anyone is doing it or has information, please pass it along.

Thanks.

Scott Philben
CSC Remedy Developer

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Re: ARDBC File System Plugin for AR System updated for AR 7.1

[Carey Matthew Black]

Vladimiro,

I have not reviewed that plugin specifically, but...

In v7.1 there is a new Java based plugin server. So if you can write
some Java you likely could implement your own version of this tool
from scratch.

I actually had this exact problem (was implemented in v6.3 but not in
v7.1) with another plug-in too.
( http://developer.bmc.com/communities/docs/DOC-992 ) However, I was
able to re-implement the functionality in less than a weekend with my
Java skills.

Maybe that idea would work for you too?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Jan 16, 2009 at 8:31 AM, Blade  wrote:
> Hello,
>
> we are using the plugin "ARDDBC File System" and upgraded from ARS 6.3
> to ARS 7.1 .
>
> I do not find any compiled version of the plugin for Windows.
>
> Does anybody use the plugin on the windows platform and already
> recompiled it?
>
> Here the link to the BMCDN:
>
> http://developer.bmc.com/communities/docs/DOC-2091
>
> Hope perhaps somebody can send us the plugin recompiled.
>
> Thank you !
>
> Cheers,
> Vladimiro

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ARS 7.5?

[Oliva Millonig, Patricia]

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business 
communication, and may contain information that is confidential, proprietary 
and/or privileged.  This e-mail is intended only for the individual(s) to whom 
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Re: ARS 7.5?

[LJ Longwing]

I have heard the same. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being released
today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business
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and/or privileged.  This e-mail is intended only for the individual(s) to
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Re: ARS 7.5?

[Kaïs Albassir]

Where did you get the news from?
I see nothing on BMCDN.

LJ Longwing wrote:
I have heard the same. 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being released
today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business
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and/or privileged.  This e-mail is intended only for the individual(s) to
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Re: ARS 7.5?

[Begosh, Kevin]

I was just on their website and it is not out there yet.

Kevin Begosh, RSP 
Tech Ops 
Enterprise Business Services 
301-791-3540 Phone 
410-422-3623 Cell 
kevin.beg...@lmco.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business
communication, and may contain information that is confidential,
proprietary and/or privileged.  This e-mail is intended only for the
individual(s) to whom it is addressed, and may not be saved, copied,
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Re: ARS 7.5?

[Scott Parrish]

During the final call for the open beta it was announced that ARS 7.5 would be 
released today. More than likely it will be tonight as I am sure that BMC 
doesn't want/need everyone downloading at the same time during business hours. 
We were told during the call that there would be an announcement on the BMC 
website (main site or support web, I'm not sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business 
communication, and may contain information that is confidential, proprietary 
and/or privileged.  This e-mail is intended only for the individual(s) to whom 
it is addressed, and may not be saved, copied, printed, disclosed or used by 
anyone else.  If you are not the(an) intended recipient, please immediately 
delete this e-mail from your computer system and notify the sender.  Thank you.

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Re: ARS 7.5?

[Robert . 2 . Kern]

Im most curious about the new Admin client, Eclipse based !




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)" 

16.01.2009 17:45
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.5?






During the final call for the open beta it was announced that ARS 7.5 
would be released today. More than likely it will be tonight as I am sure 
that BMC doesn't want/need everyone downloading at the same time during 
business hours. We were told during the call that there would be an 
announcement on the BMC website (main site or support web, I'm not sure) 
when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business 
communication, and may contain information that is confidential, 
proprietary and/or privileged.  This e-mail is intended only for the 
individual(s) to whom it is addressed, and may not be saved, copied, 
printed, disclosed or used by anyone else.  If you are not the(an) 
intended recipient, please immediately delete this e-mail from your 
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Re: ARS 7.5?

[William Rentfrow]

A little bird told me earlier this week it should be out "soon" but I
was led to believe that might be measured in weeks.
 
It definitely is not on the EPD or the FTP site at this point in time.
 

William Rentfrow

Principal Consultant, StrataCom Inc.

wrentf...@stratacominc.com

701-306-6157 C

715-592-5185 O




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Im most curious about the new Admin client, Eclipse based ! 




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: ARS 7.5?






During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia





This e-mail, including any attachments, is a confidential business
communication, and may contain information that is confidential,
proprietary and/or privileged.  This e-mail is intended only for the
individual(s) to whom it is addressed, and may not be saved, copied,
printed, disclosed or used by anyone else.  If you are not the(an)
intended recipient, please immediately delete this e-mail from your
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Re: ARS 7.5?

[Joe D'Souza]

I wonder how different it is from the very initial release they gave away a
year ago called the Dev Studio. I liked the fact that it was much faster as
it didn't do a million searches when opening any workflow objects and did a
search only when needed. I thought that was cool and was great performance
wise..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
  Sent: Friday, January 16, 2009 12:04 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARS 7.5?


  **
  Im most curious about the new Admin client, Eclipse based !



Scott Parrish 
Sent by: "Action Request System discussion list(ARSList)"

16.01.2009 17:45 Please respond to
  arslist@ARSLIST.ORG


   To arslist@ARSLIST.ORG
  cc
  Subject Re: ARS 7.5?







  During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am sure
that BMC doesn't want/need everyone downloading at the same time during
business hours. We were told during the call that there would be an
announcement on the BMC website (main site or support web, I'm not sure)
when the download is available.

  ITSM 7.5 should also be available today.

  Scott Parrish
  IT Prophets
  (770) 653-5203
  www.itprophets.com

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
  Sent: Friday, January 16, 2009 11:35 AM
  To: arslist@ARSLIST.ORG
  Subject: ARS 7.5?

  A support engineer from BMC just told me that Remedy 7.5 is being
  released today...is that true?

  -Tricia
No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.552 / Virus Database: 270.10.8/1897 - Release Date: 1/16/2009
6:52 AM

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Re: ARS 7.5?

[Frank, Gordon M. (CMS/CTR)]

ARS 7.5 has just been released!!

 

It is in the Supportweb Downloads, and the name of the download is

 

"BMC Remedy AR System Server"

 

Gordon M. Frank

Lockheed Martin



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

 

I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Im most curious about the new Admin client, Eclipse based ! 




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: ARS 7.5?

 

 

 




During the final call for the open beta it was announced that
ARS 7.5 would be released today. More than likely it will be tonight as
I am sure that BMC doesn't want/need everyone downloading at the same
time during business hours. We were told during the call that there
would be an announcement on the BMC website (main site or support web,
I'm not sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is
being
released today...is that true?

-Tricia

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ARS 7.5 classes

[Drew Shuller]

Has anyone seen anything about when the 7.5 classes will be available? Can
you help with that David?

Drew
Tulsa OK

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Help with AREmail engine error .... unable to process outgoing messages

[Garrison, Sean (Norcross)]

We are getting this error with our aremail engine and it no longer seems to be 
processing outgoing e-mail ...

Checking connection to server: prod-arsystem ...
loaded libraryApplication has started Version:  7.0.01 Patch 006 200712062121
Using JRE: 1.4.2

Successfully connected.

MessageType: 0
MessageNum: 4900
MessageText: Invalid Value.
AppendedText: m_bLoggedIn

MessageType: 0
MessageNum: 4900
MessageText: Invalid Value.
AppendedText: m_bLoggedIn
at 
com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:364)
at 
com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120)
at java.util.logging.Logger.log(Logger.java:465)
at 
com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:78)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:570)
Jan 16, 2009 1:47:42 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Requested number of multiple entries exceeds maximum allowed


Any ideas on what it means or what I would need to do to fix it?

Thanks,

Sean




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Re: Accounting for Virtual Servers in the CMDB

[Charles Baldi]

If you install the help files for CMDB, they include detailed information on
the data model, including the purpose of each class and attribute.  This is
very helpful when trying to map CI types to existing classes.

Regards,
Chuck Baldi

On Fri, Jan 16, 2009 at 11:02 AM, SCOTT PHILBEN  wrote:

> Is anyone using the CMDB (2.1 patch 004) and Asset application (7.0.3 patch
> 008) to account for virtual servers? Does anyone have a white paper with
> some best practices that I could steal? There seems to be classes that are
> related to Virtual servers (System-->Virtual System for example) but how are
> they best used? Standalone? Related to a Computer System?
>
> If anyone is doing it or has information, please pass it along.
>
> Thanks.
>
> Scott Philben
> CSC Remedy Developer
>
>
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Re: ARS 7.5 classes

[Easter, David]

AR System 7.5.00 classes are being developed and will be introduced as
they become available.  My understanding is that the initial class would
be a "What's New" and available beginning some time in February.  Admin
certifications and Developer oriented courses would come later in the
year.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Friday, January 16, 2009 10:50 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 classes


** 
Has anyone seen anything about when the 7.5 classes will be available?
Can you help with that David?
 
Drew 
Tulsa OK
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Re: ARS 7.5 classes

[LJ Longwing]

Would that 'what's new' class update 7.x RAC/RSP to 7.5?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 classes


** 
AR System 7.5.00 classes are being developed and will be introduced as they
become available.  My understanding is that the initial class would be a
"What's New" and available beginning some time in February.  Admin
certifications and Developer oriented courses would come later in the year.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Friday, January 16, 2009 10:50 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 classes


** 
Has anyone seen anything about when the 7.5 classes will be available? Can
you help with that David?
 
Drew 
Tulsa OK
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Re: ARS 7.5?

[Tony Worthington]

And if you go into the ITSM applications you will find 7.5 there as well. 
:-)

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009 
16-Jan-2009 


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  tony.worthing...@kohls.com
  www.Kohls.com




From:
"Frank, Gordon M. (CMS/CTR)" 
To:
arslist@ARSLIST.ORG
Date:
01/16/2009 12:38 PM
Subject:
Re: ARS 7.5?
Sent by:
"Action Request System discussion list(ARSList)" 



** 
ARS 7.5 has just been released!!
 
It is in the Supportweb Downloads, and the name of the download is
 
?BMC Remedy AR System Server?
 
Gordon M. Frank
Lockheed Martin

From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
 
I wonder how different it is from the very initial release they gave away 
a year ago called the Dev Studio. I liked the fact that it was much faster 
as it didn't do a million searches when opening any workflow objects and 
did a search only when needed. I thought that was cool and was great 
performance wise..
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org]on Behalf Of 
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
** 
Im most curious about the new Admin client, Eclipse based ! 



Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)" 
 
16.01.2009 17:45 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc
 
Subject
Re: ARS 7.5?
 


 
 




During the final call for the open beta it was announced that ARS 7.5 
would be released today. More than likely it will be tonight as I am sure 
that BMC doesn't want/need everyone downloading at the same time during 
business hours. We were told during the call that there would be an 
announcement on the BMC website (main site or support web, I'm not sure) 
when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ 
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**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.
<>

Re: ARS 7.5?

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there as
well.  :-) 

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009 


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com  
 www.Kohls.com  




From:   "Frank, Gordon M. (CMS/CTR)"  
To: arslist@ARSLIST.ORG 
Date:   01/16/2009 12:38 PM 
Subject:Re: ARS 7.5? 
Sent by:"Action Request System discussion list(ARSList)"







** 
ARS 7.5 has just been released!! 
  
It is in the Supportweb Downloads, and the name of the download is 
  
"BMC Remedy AR System Server" 
  
Gordon M. Frank 
Lockheed Martin 




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5? 
  
I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise.. 
  
Joe 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5? 
** 
Im most curious about the new Admin client, Eclipse based ! 



Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 



Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc
  
Subject
Re: ARS 7.5?

  



 





During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___ 



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received. Kohl's reserves the right to monitor messages by authorized
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without any further consent.

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Re: ARS 7.5?

[David.M Clark]

Me too.

David M Clark
Remedy Programmer/Analyst


>>> "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" 
>>>  1/16/2009 1:40 PM >>>
Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG 
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there as
well.  :-) 

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009 


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com  
 www.Kohls.com  




From:   "Frank, Gordon M. (CMS/CTR)"  
To: arslist@ARSLIST.ORG 
Date:   01/16/2009 12:38 PM 
Subject:Re: ARS 7.5? 
Sent by:"Action Request System discussion list(ARSList)"







** 
ARS 7.5 has just been released!! 
  
It is in the Supportweb Downloads, and the name of the download is 
  
"BMC Remedy AR System Server" 
  
Gordon M. Frank 
Lockheed Martin 




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG 
Subject: Re: ARS 7.5? 
  
I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise.. 
  
Joe 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of
robert.2.k...@continental-corporation.com 
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG 
Subject: Re: ARS 7.5? 
** 
Im most curious about the new Admin client, Eclipse based ! 



Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 



Please respond to
arslist@ARSLIST.ORG 



To
arslist@ARSLIST.ORG 
cc
  
Subject
Re: ARS 7.5?

  



 





During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG 
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___ 



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received. Kohl's reserves the right to monitor messages by authorized
Kohl's Associates at any time
without any further consent.

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ARS 7.1.00 Patch 006

[strauss]

I know everyone is excited about 7.5, but you'll forgive me if I don't run 
right out and upgrade my production system to 7.5 just yet.

I am, however, seriously considering taking it from  7.1.00 Patch 002 to Patch 
006.  I have only had Patch 006 running for a week on development, with no 
errors noted (in spite of subsequently adding Asset Management and re-running 
ITSM 7 Patch 7 to catch it up, then running ITSM 7 Patch 009).  I have a lot 
more work documenting post-patch fixes that will be need for the application, 
but I am wondering what problems (if any) other sites might have had with the 
ARS 7.1 Patch 6 components???

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

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Re: ARS 7.5?

[LJ Longwing]

you knew it would happen:| 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, January 16, 2009 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there as well.
:-) 

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009 


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com  




From:   "Frank, Gordon M. (CMS/CTR)"  
To: arslist@ARSLIST.ORG 
Date:   01/16/2009 12:38 PM 
Subject:Re: ARS 7.5? 
Sent by:"Action Request System discussion list(ARSList)"







** 
ARS 7.5 has just been released!! 
  
It is in the Supportweb Downloads, and the name of the download is 
  
"BMC Remedy AR System Server" 
  
Gordon M. Frank 
Lockheed Martin 




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5? 
  
I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise.. 
  
Joe 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5? 
** 
Im most curious about the new Admin client, Eclipse based ! 



Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 



Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc
  
Subject
Re: ARS 7.5?

  



 





During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___ 



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received. Kohl's reserves the right to monitor messages by authorized
Kohl's Associates at any time
without any further consent.


___
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Re: ARS 7.5?

[Easter, David]

Yes, AR System 7.5.00 just reached what we call "Web GA".  The physical
GA (i.e. where printed manuals and DVD packaging will be available) will
occur later this month - hopefully no later than the 30th.
 
Because of internal processes, different deliverables of the release
come out at different times of the day (or days).  So the EPD is up, but
the documentation section in Support Central has not yet been activated.
There is a link from EPD to the individual documentation, however.  The
compatibility page update is also lagging a little.  Everything should
be available through normal channels by end of day Monday if things
continue to go well.
 
Also note that the official marketing launch of AR System will coincide
with a larger launch of other BMC products scheduled for later this
Spring.  Thus the marketing pages on www.bmc.com will most likely remain
updated for several weeks.
 
The easiest way for folks to review quickly what is new in the release
is to look at Appendix A in the "BMC Remedy Action Request System
7.5.00: Release Notes with Known Issues" document, which can be found
through this direct link:
 
16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues  PDF
   
 
Enjoy.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, January 16, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 

ARS 7.5 has just been released!!

 

It is in the Supportweb Downloads, and the name of the download is

 

"BMC Remedy AR System Server"

 

Gordon M. Frank

Lockheed Martin



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

 

I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Im most curious about the new Admin client, Eclipse based ! 




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: ARS 7.5?

 

 

 




During the final call for the open beta it was announced that
ARS 7.5 would be released today. More than likely it will be tonight as
I am sure that BMC doesn't want/need everyone downloading at the same
time during business hours. We were told during the call that there
would be an announcement on the BMC website (main site or support web,
I'm not sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is
being
released today...is that true?

-Tricia

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___

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Re: ARS 7.5?

[patrick zandi]

Gary,
you might be unsupported on both ends..
ars 6.3 is now unsupported,
ars 7.5 is based on open source -- and thus the Gov will not allow you to
use it as well.
 (this might end up getting changed -- but for now)



On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
gary.opela@tinker.af.mil> wrote:

> Great, now I'm unsupported :(
>
> Gary
> ARS 6.3
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
> Sent: Friday, January 16, 2009 1:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5?
>
> And if you go into the ITSM applications you will find 7.5 there as
> well.  :-)
>
> 7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
> 16-Jan-2009
>
>
>  Tony Worthington
>  Sr. Technical Analyst
>  Kohl's Department Stores
>  N56 W17000 Ridgewood Drive
>  Menomonee Falls, WI 53051
>  262.703.5911 (phone)
>  tony.worthing...@kohls.com 
>  www.Kohls.com  
>
>
>
>
> From:   "Frank, Gordon M. (CMS/CTR)" 
> To: arslist@ARSLIST.ORG
> Date:   01/16/2009 12:38 PM
> Subject:Re: ARS 7.5?
> Sent by:"Action Request System discussion list(ARSList)"
> 
>
> 
>
>
>
>
> **
> ARS 7.5 has just been released!!
>
> It is in the Supportweb Downloads, and the name of the download is
>
> "BMC Remedy AR System Server"
>
> Gordon M. Frank
> Lockheed Martin
>
> 
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG  ] On Behalf Of
> Joe D'Souza
> Sent: Friday, January 16, 2009 12:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5?
>
> I wonder how different it is from the very initial release they gave
> away a year ago called the Dev Studio. I liked the fact that it was much
> faster as it didn't do a million searches when opening any workflow
> objects and did a search only when needed. I thought that was cool and
> was great performance wise..
>
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG  ]On Behalf Of
> robert.2.k...@continental-corporation.com
> Sent: Friday, January 16, 2009 12:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5?
> **
> Im most curious about the new Admin client, Eclipse based !
>
>
>
> Scott Parrish 
> Sent by: "Action Request System discussion list(ARSList)"
> 
>
> 16.01.2009 17:45
>
>
>
> Please respond to
> arslist@ARSLIST.ORG
>
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: ARS 7.5?
>
>
>
>
>
>
>
>
>
>
>
> During the final call for the open beta it was announced that ARS 7.5
> would be released today. More than likely it will be tonight as I am
> sure that BMC doesn't want/need everyone downloading at the same time
> during business hours. We were told during the call that there would be
> an announcement on the BMC website (main site or support web, I'm not
> sure) when the download is available.
>
> ITSM 7.5 should also be available today.
>
> Scott Parrish
> IT Prophets
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG  ] On Behalf Of
> Oliva Millonig, Patricia
> Sent: Friday, January 16, 2009 11:35 AM
> To: arslist@ARSLIST.ORG
> Subject: ARS 7.5?
>
> A support engineer from BMC just told me that Remedy 7.5 is being
> released today...is that true?
>
> -Tricia
>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
> Are" html___
>
> 
>
> CONFIDENTIALITY NOTICE:
> This is a transmission from Kohl's Department Stores, Inc.
> and may contain information which is confidential and proprietary.
> If you are not the addressee, any disclosure, copying or distribution or
> use of the contents of this message is expressly prohibited.
> If you have received this transmission in error, please destroy it and
> notify us immediately at 262-703-7000.
>
> CAUTION:
> Internet and e-mail communications are Kohl's property and Kohl's
> reserves the right to retrieve and read any message created, sent and
> received. Kohl's reserves the right to monitor messages by authorized
> Kohl's Associates at any time
> without any further consent.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>



-- 
Patrick Zandi

___
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Re: ARS 7.5?

[LJ Longwing]

I don't recall exactly...but would this be the first time in Remedy history
where all of the supported versions had the same major revision number?

7.01
7.1
7.5 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David.M Clark
Sent: Friday, January 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

Me too.

David M Clark
Remedy Programmer/Analyst


>>> "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH"
 1/16/2009 1:40 PM >>>
Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there as well.
:-) 

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009 


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com  




From:   "Frank, Gordon M. (CMS/CTR)"  
To: arslist@ARSLIST.ORG 
Date:   01/16/2009 12:38 PM 
Subject:Re: ARS 7.5? 
Sent by:"Action Request System discussion list(ARSList)"







** 
ARS 7.5 has just been released!! 
  
It is in the Supportweb Downloads, and the name of the download is 
  
"BMC Remedy AR System Server" 
  
Gordon M. Frank 
Lockheed Martin 




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG 
Subject: Re: ARS 7.5? 
  
I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise.. 
  
Joe 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of
robert.2.k...@continental-corporation.com 
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG 
Subject: Re: ARS 7.5? 
** 
Im most curious about the new Admin client, Eclipse based ! 



Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 



Please respond to
arslist@ARSLIST.ORG 



To
arslist@ARSLIST.ORG 
cc
  
Subject
Re: ARS 7.5?

  



 





During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG 
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___ 



CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's
reserves the right to retrieve and read any message created, sent and
received. Kohl's reserves the right to monitor messages by authorized
Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Ar

Re: ARS 7.5?

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I just won't tell them :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Gary, 
you might be unsupported on both ends.. 
ars 6.3 is now unsupported, 
ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.
 (this might end up getting changed -- but for now)


 
On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
 wrote:


Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there
as
well.  :-)

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009
16-Jan-2009
16-Jan-2009


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com   




From:   "Frank, Gordon M. (CMS/CTR)" 
To: arslist@ARSLIST.ORG
Date:   01/16/2009 12:38 PM
Subject:Re: ARS 7.5?
Sent by:"Action Request System discussion list(ARSList)"







**
ARS 7.5 has just been released!!

It is in the Supportweb Downloads, and the name of the download
is

"BMC Remedy AR System Server"

Gordon M. Frank
Lockheed Martin




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On
Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

I wonder how different it is from the very initial release they
gave
away a year ago called the Dev Studio. I liked the fact that it
was much
faster as it didn't do a million searches when opening any
workflow
objects and did a search only when needed. I thought that was
cool and
was great performance wise..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On
Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
**
Im most curious about the new Admin client, Eclipse based !



Scott Parrish 
Sent by: "Action Request System discussion list(ARSList)"


16.01.2009 17:45



Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.5?











During the final call for the open beta it was announced that
ARS 7.5
would be released today. More than likely it will be tonight as
I am
sure that BMC doesn't want/need everyone downloading at the same
time
during business hours. We were told during the call that there
would be
an announcement on the BMC website (main site or support web,
I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On
Behalf Of
Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is
being
released today...is that true?

-Tricia

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the
Answers
Are" html___

Active link not refreshing

[Ramey, Anne]

I'm running ITSM 7.0 patch 7 with the task module/patch for incident (9002) 
installed.  I am trying to make a fix to the active link 
INT:HPDTMS:INC:CreateNewTaskOpenTAS because it is not setting the assignee 
groups (which is a problem for me because we are multi-tenant).  The problem is 
this, once I run this active link once, it seems cached forever in my user 
tool.  I have cleared by arcache, re-logged into the user tool, rebooted by 
desktop and restarted the server in between changes to this active link with no 
effect what-so-ever.  It is always running the active link exactly as it did 
the first time I ran it.  For example, right now the active link is disabled 
entirely according to Administrator, yet -even though I restarted by user tool- 
my user tool is still running the active link.

Has anyone run into anything like this before?  Any ideas?

Anne Ramey

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

Open Source in AR System (was: RE: ARS 7.5?)

[Easter, David]

> ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.
 
That's a confusing statement, since previous versions of AR System have
included open source technology as well, yet the Gov (and I assume you
mean US Government) continues to use it.  AR System 7.5.00 has a similar
amount of open source as previous releases.  However, even that being
the case, it is not "based on open source".  
 
Open source technologies used are documented in the "Third Party
Supplementary Materials Files - 97065 [Not Required to Install this BMC
Product]
 " download available from the EPD if one wishes to
review it.  I have not yet heard of a situation where a government
institution could not use AR System due to its use of some off-the-shelf
and open source technologies.  Typically, once the afore mentioned
document is reviewed, there are no further impediments.  Perhaps there
have been individual interpretations that specific sites have made on
such, but the general statement you make is not true to the best of my
knowledge.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Gary, 
you might be unsupported on both ends.. 
ars 6.3 is now unsupported, 
ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.
 (this might end up getting changed -- but for now)


 
On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
 wrote:


Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there
as
well.  :-)

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009
16-Jan-2009
16-Jan-2009


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com   




From:   "Frank, Gordon M. (CMS/CTR)" 
To: arslist@ARSLIST.ORG
Date:   01/16/2009 12:38 PM
Subject:Re: ARS 7.5?
Sent by:"Action Request System discussion list(ARSList)"







**
ARS 7.5 has just been released!!

It is in the Supportweb Downloads, and the name of the download
is

"BMC Remedy AR System Server"

Gordon M. Frank
Lockheed Martin




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On
Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

I wonder how different it is from the very initial release they
gave
away a year ago called the Dev Studio. I liked the fact that it
was much
faster as it didn't do a million searches when opening any
workflow
objects and did a search only when needed. I thought that was
cool and
was great performance wise..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On
Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
**
Im most curious about the new Admin client, Eclipse based !



Scott Parrish 
Sent by: "Action Request System discussion list(ARSList)"


16.01.2009 17:45



Please respond to
arslist@ARSLIST.ORG

Re: Open Source in AR System (was: RE: ARS 7.5?)

[William Rentfrow]

I've worked on 6 different implementations of Remedy products within the
Federal government.  The only things that were ever banned were third
party connectors that had no specific warranty, testing, etc, behind
them.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Open Source in AR System (was: RE: ARS 7.5?)


** 
> ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.
 
That's a confusing statement, since previous versions of AR System have
included open source technology as well, yet the Gov (and I assume you
mean US Government) continues to use it.  AR System 7.5.00 has a similar
amount of open source as previous releases.  However, even that being
the case, it is not "based on open source".  
 
Open source technologies used are documented in the "Third Party
Supplementary Materials Files - 97065 [Not Required to Install this BMC
Product]
 " download available from the EPD if one wishes to
review it.  I have not yet heard of a situation where a government
institution could not use AR System due to its use of some off-the-shelf
and open source technologies.  Typically, once the afore mentioned
document is reviewed, there are no further impediments.  Perhaps there
have been individual interpretations that specific sites have made on
such, but the general statement you make is not true to the best of my
knowledge.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Gary, 
you might be unsupported on both ends.. 
ars 6.3 is now unsupported, 
ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.
 (this might end up getting changed -- but for now)


 
On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
 wrote:


Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there
as
well.  :-)

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009
16-Jan-2009
16-Jan-2009


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com   




From:   "Frank, Gordon M. (CMS/CTR)" 
To: arslist@ARSLIST.ORG
Date:   01/16/2009 12:38 PM
Subject:Re: ARS 7.5?
Sent by:"Action Request System discussion list(ARSList)"







**
ARS 7.5 has just been released!!

It is in the Supportweb Downloads, and the name of the download
is

"BMC Remedy AR System Server"

Gordon M. Frank
Lockheed Martin




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On
Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

I wonder how different it is from the very initial release they
gave
away a year ago called the Dev Studio. I liked the fact that it
was much
faster as it didn't do a million searches when opening any
workflow
objects and did a search only when needed. I thought that was
cool and
was great performance wise..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On
Behalf Of
rob

Re: ARS 7.5?

[William Rentfrow]

David -
 
Has BMC released an end-of-life/end of support statement for 6.3?  Is
this official?
 
(this has absolutely nothing to do with the fact that I got up at 5:30
AM last Sunday to upgrade a server to 6.3 :)



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Yes, AR System 7.5.00 just reached what we call "Web GA".  The physical
GA (i.e. where printed manuals and DVD packaging will be available) will
occur later this month - hopefully no later than the 30th.
 
Because of internal processes, different deliverables of the release
come out at different times of the day (or days).  So the EPD is up, but
the documentation section in Support Central has not yet been activated.
There is a link from EPD to the individual documentation, however.  The
compatibility page update is also lagging a little.  Everything should
be available through normal channels by end of day Monday if things
continue to go well.
 
Also note that the official marketing launch of AR System will coincide
with a larger launch of other BMC products scheduled for later this
Spring.  Thus the marketing pages on www.bmc.com will most likely remain
updated for several weeks.
 
The easiest way for folks to review quickly what is new in the release
is to look at Appendix A in the "BMC Remedy Action Request System
7.5.00: Release Notes with Known Issues" document, which can be found
through this direct link:
 
16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues  PDF
   
 
Enjoy.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, January 16, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 

ARS 7.5 has just been released!!

 

It is in the Supportweb Downloads, and the name of the download is

 

"BMC Remedy AR System Server"

 

Gordon M. Frank

Lockheed Martin



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

 

I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Im most curious about the new Admin client, Eclipse based ! 




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: ARS 7.5?

 

 

 




During the final call for the open beta it was announced that
ARS 7.5 would be released today. More than likely it will be tonight as
I am sure that BMC doesn't want/need everyone downloading at the same
time during business hours. We were told during the call that there
would be an announcement on the BMC website (main site or support web,
I'm not sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is
being
released today...is that true?

-Tricia

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the
Answers Are" html___ 

Re: ARS 7.5?

[LJ Longwing]

I'm sure David will respond as well...but it's a well known statement that
support is Current - 2...with 7.5 being in GA at this point -2 would be
7.01...so I believe that you are at this point no longer on a supported
version.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Friday, January 16, 2009 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
David -
 
Has BMC released an end-of-life/end of support statement for 6.3?  Is this
official?
 
(this has absolutely nothing to do with the fact that I got up at 5:30 AM
last Sunday to upgrade a server to 6.3 :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Yes, AR System 7.5.00 just reached what we call "Web GA".  The physical GA
(i.e. where printed manuals and DVD packaging will be available) will occur
later this month - hopefully no later than the 30th.
 
Because of internal processes, different deliverables of the release come
out at different times of the day (or days).  So the EPD is up, but the
documentation section in Support Central has not yet been activated.  There
is a link from EPD to the individual documentation, however.  The
compatibility page update is also lagging a little.  Everything should be
available through normal channels by end of day Monday if things continue to
go well.
 
Also note that the official marketing launch of AR System will coincide with
a larger launch of other BMC products scheduled for later this Spring.  Thus
the marketing pages on www.bmc.com will most likely remain updated for
several weeks.
 
The easiest way for folks to review quickly what is new in the release is to
look at Appendix A in the "BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues" document, which can be found through this direct
link:
 
16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues  PDF
   
 
Enjoy.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, January 16, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 

ARS 7.5 has just been released!!

 

It is in the Supportweb Downloads, and the name of the download is

 

"BMC Remedy AR System Server"

 

Gordon M. Frank

Lockheed Martin

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

 

I wonder how different it is from the very initial release they gave away a
year ago called the Dev Studio. I liked the fact that it was much faster as
it didn't do a million searches when opening any workflow objects and did a
search only when needed. I thought that was cool and was great performance
wise..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Im most curious about the new Admin client, Eclipse based ! 





Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

Re: ARS 7.5?

 


 

 




During the final call for the open beta it was announced that ARS 7.5 would
be released today. More than likely it will be tonight as I am sure that BMC
doesn't want/need everyone downloading at the same time during business
hours. We were told during the call that there would be an announcement on
the BMC website (main site or support web, I'm not sure) when the download
is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
__Platinum Sponsor: RMI Solutions ARSlist: "Where the 

Re: ARS 7.5?

[Joe D'Souza]

Perfect timing! If it makes you feel any better I know some running version
5.
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of William Rentfrow
  Sent: Friday, January 16, 2009 3:07 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARS 7.5?


  **
  David -

  Has BMC released an end-of-life/end of support statement for 6.3?  Is this
official?

  (this has absolutely nothing to do with the fact that I got up at 5:30 AM
last Sunday to upgrade a server to 6.3 :)




--
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
  Sent: Friday, January 16, 2009 1:47 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARS 7.5?


  **
  Yes, AR System 7.5.00 just reached what we call "Web GA".  The physical GA
(i.e. where printed manuals and DVD packaging will be available) will occur
later this month - hopefully no later than the 30th.

  Because of internal processes, different deliverables of the release come
out at different times of the day (or days).  So the EPD is up, but the
documentation section in Support Central has not yet been activated.  There
is a link from EPD to the individual documentation, however.  The
compatibility page update is also lagging a little.  Everything should be
available through normal channels by end of day Monday if things continue to
go well.

  Also note that the official marketing launch of AR System will coincide
with a larger launch of other BMC products scheduled for later this Spring.
Thus the marketing pages on www.bmc.com will most likely remain updated for
several weeks.

  The easiest way for folks to review quickly what is new in the release is
to look at Appendix A in the "BMC Remedy Action Request System 7.5.00:
Release Notes with Known Issues" document, which can be found through this
direct link:

16-Jan-2009  BMC Remedy Action Request System 7.5.00: Release Notes
with Known Issues PDF


  Enjoy.

  -David J. Easter
  Sr. Product Manager, Solution Strategy and Development
  BMC Software, Inc.

  The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.



--
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
  Sent: Friday, January 16, 2009 10:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARS 7.5?


  **
  ARS 7.5 has just been released!!



  It is in the Supportweb Downloads, and the name of the download is



  “BMC Remedy AR System Server”



  Gordon M. Frank

  Lockheed Martin



--

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Friday, January 16, 2009 12:29 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARS 7.5?



  I wonder how different it is from the very initial release they gave away
a year ago called the Dev Studio. I liked the fact that it was much faster
as it didn't do a million searches when opening any workflow objects and did
a search only when needed. I thought that was cool and was great performance
wise..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

**
Im most curious about the new Admin client, Eclipse based !




  Scott Parrish 
  Sent by: "Action Request System discussion list(ARSList)"


  16.01.2009 17:45

Please respond to
arslist@ARSLIST.ORG


 To
   arslist@ARSLIST.ORG

cc


Subject
   Re: ARS 7.5?













During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am sure
that BMC doesn't want/need everyone downloading at the same time during
business hours. We were told during the call that there would be an
announcement on the BMC website (main site or support web, I'm not sure)
when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
  

Re: ARS 7.5?

[Easter, David]

6.3 support falls under the standard support policy posted here:
 
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html
 
With the release of AR System 7.5.00, AR System 6.3.00 is now a C-3
release.
 
AR System 7.5.00: Current (C)
AR System 7.1.00: C-1
AR System 7.0.01: C-2
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Friday, January 16, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
David -
 
Has BMC released an end-of-life/end of support statement for 6.3?  Is
this official?
 
(this has absolutely nothing to do with the fact that I got up at 5:30
AM last Sunday to upgrade a server to 6.3 :)



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Yes, AR System 7.5.00 just reached what we call "Web GA".  The physical
GA (i.e. where printed manuals and DVD packaging will be available) will
occur later this month - hopefully no later than the 30th.
 
Because of internal processes, different deliverables of the release
come out at different times of the day (or days).  So the EPD is up, but
the documentation section in Support Central has not yet been activated.
There is a link from EPD to the individual documentation, however.  The
compatibility page update is also lagging a little.  Everything should
be available through normal channels by end of day Monday if things
continue to go well.
 
Also note that the official marketing launch of AR System will coincide
with a larger launch of other BMC products scheduled for later this
Spring.  Thus the marketing pages on www.bmc.com will most likely remain
updated for several weeks.
 
The easiest way for folks to review quickly what is new in the release
is to look at Appendix A in the "BMC Remedy Action Request System
7.5.00: Release Notes with Known Issues" document, which can be found
through this direct link:
 
16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues  PDF
   
 
Enjoy.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, January 16, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 

ARS 7.5 has just been released!!

 

It is in the Supportweb Downloads, and the name of the download is

 

"BMC Remedy AR System Server"

 

Gordon M. Frank

Lockheed Martin



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

 

I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Im most curious about the new Admin client, Eclipse based ! 




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: ARS 7.5?

 

 

 




During the final call for the open beta it was announced that
ARS 7.5 would be released today. More than likely it will be tonight as
I am sure that BMC doesn't want/need everyone downloading at the same
time during business hours. We were told during the call that there
would be an 

Re: Open Source in AR System (was: RE: ARS 7.5?)

[patrick zandi]

Great response,
will read up on this. However the issue is not the opensource software
included inside the released application (via cots).
The issue from what I understand is the Eclipse, it is not allowed because
it is opensource software. So it Remedy Packaged it into their software and
certified that this version of Eclipse in our COTS application is ok, safe..
Then it is ok.
But I will look into this a little more.. thanks...

On Fri, Jan 16, 2009 at 2:56 PM, Easter, David  wrote:

> ** > ars 7.5 is based on open source -- and thus the Gov will not allow
> you to use it as well.
>
> That's a confusing statement, since previous versions of AR System have
> included open source technology as well, yet the Gov (and I assume you mean
> US Government) continues to use it.  AR System 7.5.00 has a similar amount
> of open source as previous releases.  However, even that being the case, it
> is not "based on open source".
>
> Open source technologies used are documented in the "Third Party
> Supplementary Materials Files - 97065 [Not Required to Install this BMC
> Product]"
> download available from the EPD if one wishes to review it.  I have not yet
> heard of a situation where a government institution could not use AR System
> due to its use of some off-the-shelf and open source technologies.
> Typically, once the afore mentioned document is reviewed, there are no
> further impediments.  Perhaps there have been individual interpretations
> that specific sites have made on such, but the general statement you make is
> not true to the best of my knowledge.
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Friday, January 16, 2009 11:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS 7.5?
>
> ** Gary,
> you might be unsupported on both ends..
> ars 6.3 is now unsupported,
> ars 7.5 is based on open source -- and thus the Gov will not allow you to
> use it as well.
>  (this might end up getting changed -- but for now)
>
>
>
> On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
> gary.opela@tinker.af.mil> wrote:
>
>> Great, now I'm unsupported :(
>>
>> Gary
>> ARS 6.3
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
>> Sent: Friday, January 16, 2009 1:33 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARS 7.5?
>>
>> And if you go into the ITSM applications you will find 7.5 there as
>> well.  :-)
>>
>> 7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
>> 16-Jan-2009
>>
>>
>>  Tony Worthington
>>  Sr. Technical Analyst
>>  Kohl's Department Stores
>>  N56 W17000 Ridgewood Drive
>>  Menomonee Falls, WI 53051
>>  262.703.5911 (phone)
>>  tony.worthing...@kohls.com 
>>  www.Kohls.com  
>>
>>
>>
>>
>> From:   "Frank, Gordon M. (CMS/CTR)" 
>> To: arslist@ARSLIST.ORG
>> Date:   01/16/2009 12:38 PM
>> Subject:Re: ARS 7.5?
>> Sent by:"Action Request System discussion list(ARSList)"
>> 
>>
>> 
>>
>>
>>
>>
>> **
>> ARS 7.5 has just been released!!
>>
>> It is in the Supportweb Downloads, and the name of the download is
>>
>> "BMC Remedy AR System Server"
>>
>> Gordon M. Frank
>> Lockheed Martin
>>
>> 
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG  ] On Behalf Of
>> Joe D'Souza
>> Sent: Friday, January 16, 2009 12:29 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARS 7.5?
>>
>> I wonder how different it is from the very initial release they gave
>> away a year ago called the Dev Studio. I liked the fact that it was much
>> faster as it didn't do a million searches when opening any workflow
>> objects and did a search only when needed. I thought that was cool and
>> was great performance wise..
>>
>> Joe
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG  ]On Behalf Of
>> robert.2.k...@continental-corporation.com
>> Sent: Friday, January 16, 2009 12:04 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARS 7.5?
>> **
>> Im most curious about the new Admin client, Eclipse based !
>>
>>
>>
>> Scott Parrish 
>> Sent by: "Action Request System discussi

Re: ARS 7.5?

[LJ Longwing]

I think I still have a 4.5 sitting around somewhere that hasn't been retired
yet :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Perfect timing! If it makes you feel any better I know some running version
5.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of William Rentfrow
Sent: Friday, January 16, 2009 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
David -
 
Has BMC released an end-of-life/end of support statement for 6.3?  Is this
official?
 
(this has absolutely nothing to do with the fact that I got up at 5:30 AM
last Sunday to upgrade a server to 6.3 :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Yes, AR System 7.5.00 just reached what we call "Web GA".  The physical GA
(i.e. where printed manuals and DVD packaging will be available) will occur
later this month - hopefully no later than the 30th.
 
Because of internal processes, different deliverables of the release come
out at different times of the day (or days).  So the EPD is up, but the
documentation section in Support Central has not yet been activated.  There
is a link from EPD to the individual documentation, however.  The
compatibility page update is also lagging a little.  Everything should be
available through normal channels by end of day Monday if things continue to
go well.
 
Also note that the official marketing launch of AR System will coincide with
a larger launch of other BMC products scheduled for later this Spring.  Thus
the marketing pages on www.bmc.com will most likely remain updated for
several weeks.
 
The easiest way for folks to review quickly what is new in the release is to
look at Appendix A in the "BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues" document, which can be found through this direct
link:
 

16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release
Notes with Known Issues  PDF
   

 
Enjoy.


 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, January 16, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 

ARS 7.5 has just been released!!

 

It is in the Supportweb Downloads, and the name of the download is

 

"BMC Remedy AR System Server"

 

Gordon M. Frank

Lockheed Martin


  _  


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

 

I wonder how different it is from the very initial release they gave away a
year ago called the Dev Studio. I liked the fact that it was much faster as
it didn't do a million searches when opening any workflow objects and did a
search only when needed. I thought that was cool and was great performance
wise..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 
Im most curious about the new Admin client, Eclipse based ! 





Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)"
 

16.01.2009 17:45 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

Re: ARS 7.5?

 


 

 




During the final call for the open beta it was announced that ARS 7.5 would
be released today. More than likely it will be tonight as I am sure that BMC
doesn't want/need everyone downloading at the same time during business
hours. We were told during the call that there would be an announcement on
the BMC website (main site or support web, I'm not sure) when the download
is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
rele

Re: Open Source in AR System (was: RE: ARS 7.5?)

[Grooms, Frederick W]

Patrick,

Were you thinking of the Eclipse based Admin client?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Open Source in AR System (was: RE: ARS 7.5?)

 

> ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.

 

That's a confusing statement, since previous versions of AR System have
included open source technology as well, yet the Gov (and I assume you
mean US Government) continues to use it.  AR System 7.5.00 has a similar
amount of open source as previous releases.  However, even that being
the case, it is not "based on open source".  

 

Open source technologies used are documented in the "Third Party
Supplementary Materials Files - 97065 [Not Required to Install this BMC
Product]
 " download available from the EPD if one wishes to
review it.  I have not yet heard of a situation where a government
institution could not use AR System due to its use of some off-the-shelf
and open source technologies.  Typically, once the afore mentioned
document is reviewed, there are no further impediments.  Perhaps there
have been individual interpretations that specific sites have made on
such, but the general statement you make is not true to the best of my
knowledge.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

** 

Gary, 

you might be unsupported on both ends.. 

ars 6.3 is now unsupported, 

ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.

 (this might end up getting changed -- but for now)


Patrick Zandi

 

On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
 wrote:

Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there as
well.  :-)

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com   




From:   "Frank, Gordon M. (CMS/CTR)" 
To: arslist@ARSLIST.ORG
Date:   01/16/2009 12:38 PM
Subject:Re: ARS 7.5?
Sent by:"Action Request System discussion list(ARSList)"







**
ARS 7.5 has just been released!!

It is in the Supportweb Downloads, and the name of the download is

"BMC Remedy AR System Server"

Gordon M. Frank
Lockheed Martin




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
**
Im most curious about the new Admin client, Eclipse based !



Scott Parrish 
Sent by: "Action Request System discussion list(ARSList)"


16.01.2009 17:45



Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.5?


During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the downlo

Re: Open Source in AR System (was: RE: ARS 7.5?)

[Easter, David]

While the Developer Studio is based on Eclipse, it is presented and
distributed as a BMC application and thus fully supported by BMC.  The
customer does not have access to the open source for Developer Studio
itself.  In addition, the customer does not install Eclipse and then a
BMC provided plug-in - it all comes together as one released
application.  So I would expect that it falls under your "packaged
software" description.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Source in AR System (was: RE: ARS 7.5?)


** 
Great response,
will read up on this. However the issue is not the opensource software
included inside the released application (via cots).
The issue from what I understand is the Eclipse, it is not allowed
because it is opensource software. So it Remedy Packaged it into their
software and certified that this version of Eclipse in our COTS
application is ok, safe.. Then it is ok.
But I will look into this a little more.. thanks... 


On Fri, Jan 16, 2009 at 2:56 PM, Easter, David 
wrote:


** 
> ars 7.5 is based on open source -- and thus the Gov will not
allow you to use it as well.
 
That's a confusing statement, since previous versions of AR
System have included open source technology as well, yet the Gov (and I
assume you mean US Government) continues to use it.  AR System 7.5.00
has a similar amount of open source as previous releases.  However, even
that being the case, it is not "based on open source".  
 
Open source technologies used are documented in the "Third Party
Supplementary Materials Files - 97065 [Not Required to Install this BMC
Product]
 " download available from the EPD if one wishes to
review it.  I have not yet heard of a situation where a government
institution could not use AR System due to its use of some off-the-shelf
and open source technologies.  Typically, once the afore mentioned
document is reviewed, there are no further impediments.  Perhaps there
have been individual interpretations that specific sites have made on
such, but the general statement you make is not true to the best of my
knowledge.


 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?


** 
Gary, 
you might be unsupported on both ends.. 
ars 6.3 is now unsupported, 
ars 7.5 is based on open source -- and thus the Gov will not
allow you to use it as well.
 (this might end up getting changed -- but for now)


 
On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH  wrote:


Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony
Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find
7.5 there as
well.  :-)

7.5.00 BMC Remedy Asset Management Application
16-Jan-2009 16-Jan-2009
16-Jan-2009


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com

   

Re: Open Source in AR System (was: RE: ARS 7.5?)

[patrick zandi]

Page 15
BMC Remedy Developer Studio..
Java based eclipse platform..

Yepper.. that is the trouble maker.. I would love it hear that is ok.. in
the env..
Have not seen it ever on an approved software list..

On Fri, Jan 16, 2009 at 3:26 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> Patrick,
>
> Were you thinking of the Eclipse based Admin client?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Easter, David
> *Sent:* Friday, January 16, 2009 1:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Open Source in AR System (was: RE: ARS 7.5?)
>
>
>
> > ars 7.5 is based on open source -- and thus the Gov will not allow you
> to use it as well.
>
>
>
> That's a confusing statement, since previous versions of AR System have
> included open source technology as well, yet the Gov (and I assume you mean
> US Government) continues to use it.  AR System 7.5.00 has a similar amount
> of open source as previous releases.  However, even that being the case, it
> is not "based on open source".
>
>
>
> Open source technologies used are documented in the "Third Party
> Supplementary Materials Files - 97065 [Not Required to Install this BMC
> Product]"
> download available from the EPD if one wishes to review it.  I have not yet
> heard of a situation where a government institution could not use AR System
> due to its use of some off-the-shelf and open source technologies.
> Typically, once the afore mentioned document is reviewed, there are no
> further impediments.  Perhaps there have been individual interpretations
> that specific sites have made on such, but the general statement you make is
> not true to the best of my knowledge.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Friday, January 16, 2009 11:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS 7.5?
>
> **
>
> Gary,
>
> you might be unsupported on both ends..
>
> ars 6.3 is now unsupported,
>
> ars 7.5 is based on open source -- and thus the Gov will not allow you to
> use it as well.
>
>  (this might end up getting changed -- but for now)
>
>
> Patrick Zandi
>
>
>
> On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
> gary.opela@tinker.af.mil> wrote:
>
> Great, now I'm unsupported :(
>
> Gary
> ARS 6.3
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
> Sent: Friday, January 16, 2009 1:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5?
>
> And if you go into the ITSM applications you will find 7.5 there as
> well.  :-)
>
> 7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
> 16-Jan-2009
>
>
>  Tony Worthington
>  Sr. Technical Analyst
>  Kohl's Department Stores
>  N56 W17000 Ridgewood Drive
>  Menomonee Falls, WI 53051
>  262.703.5911 (phone)
>  tony.worthing...@kohls.com 
>  www.Kohls.com  
>
>
>
>
> From:   "Frank, Gordon M. (CMS/CTR)" 
> To: arslist@ARSLIST.ORG
> Date:   01/16/2009 12:38 PM
> Subject:Re: ARS 7.5?
> Sent by:"Action Request System discussion list(ARSList)"
> 
>
> 
>
>
>
>
> **
> ARS 7.5 has just been released!!
>
> It is in the Supportweb Downloads, and the name of the download is
>
> "BMC Remedy AR System Server"
>
> Gordon M. Frank
> Lockheed Martin
>
> 
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG  ] On Behalf Of
> Joe D'Souza
> Sent: Friday, January 16, 2009 12:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5?
>
> I wonder how different it is from the very initial release they gave
> away a year ago called the Dev Studio. I liked the fact that it was much
> faster as it didn't do a million searches when opening any workflow
> objects and did a search only when needed. I thought that was cool and
> was great performance wise..
>
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG  ]On Behalf Of
> robert.2.k...@continental-corporation.com
> Sent: Friday, January 16, 2009 12:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5?
> **
> Im most curious a

Re: Open Source in AR System (was: RE: ARS 7.5?)

[patrick zandi]

of the  BMC Remedy Action System 7.5 -- install manual   95379.pdf

On Fri, Jan 16, 2009 at 3:42 PM, patrick zandi  wrote:

> Page 15
> BMC Remedy Developer Studio..
> Java based eclipse platform..
>
> Yepper.. that is the trouble maker.. I would love it hear that is ok.. in
> the env..
> Have not seen it ever on an approved software list..
>
>   On Fri, Jan 16, 2009 at 3:26 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
>> **
>>
>> Patrick,
>>
>> Were you thinking of the Eclipse based Admin client?
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Easter, David
>> *Sent:* Friday, January 16, 2009 1:56 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Open Source in AR System (was: RE: ARS 7.5?)
>>
>>
>>
>> > ars 7.5 is based on open source -- and thus the Gov will not allow you
>> to use it as well.
>>
>>
>>
>> That's a confusing statement, since previous versions of AR System have
>> included open source technology as well, yet the Gov (and I assume you mean
>> US Government) continues to use it.  AR System 7.5.00 has a similar amount
>> of open source as previous releases.  However, even that being the case, it
>> is not "based on open source".
>>
>>
>>
>> Open source technologies used are documented in the "Third Party
>> Supplementary Materials Files - 97065 [Not Required to Install this BMC
>> Product]"
>> download available from the EPD if one wishes to review it.  I have not yet
>> heard of a situation where a government institution could not use AR System
>> due to its use of some off-the-shelf and open source technologies.
>> Typically, once the afore mentioned document is reviewed, there are no
>> further impediments.  Perhaps there have been individual interpretations
>> that specific sites have made on such, but the general statement you make is
>> not true to the best of my knowledge.
>>
>>
>>
>> -David J. Easter
>>
>> Sr. Product Manager, Solution Strategy and Development
>>
>> BMC Software, Inc.
>>
>>
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>>
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *patrick zandi
>> *Sent:* Friday, January 16, 2009 11:48 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.5?
>>
>> **
>>
>> Gary,
>>
>> you might be unsupported on both ends..
>>
>> ars 6.3 is now unsupported,
>>
>> ars 7.5 is based on open source -- and thus the Gov will not allow you to
>> use it as well.
>>
>>  (this might end up getting changed -- but for now)
>>
>>
>> Patrick Zandi
>>
>>
>>
>> On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
>> gary.opela@tinker.af.mil> wrote:
>>
>> Great, now I'm unsupported :(
>>
>> Gary
>> ARS 6.3
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
>> Sent: Friday, January 16, 2009 1:33 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARS 7.5?
>>
>> And if you go into the ITSM applications you will find 7.5 there as
>> well.  :-)
>>
>> 7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
>> 16-Jan-2009
>>
>>
>>  Tony Worthington
>>  Sr. Technical Analyst
>>  Kohl's Department Stores
>>  N56 W17000 Ridgewood Drive
>>  Menomonee Falls, WI 53051
>>  262.703.5911 (phone)
>>  tony.worthing...@kohls.com 
>>  www.Kohls.com  
>>
>>
>>
>>
>> From:   "Frank, Gordon M. (CMS/CTR)" 
>> To: arslist@ARSLIST.ORG
>> Date:   01/16/2009 12:38 PM
>> Subject:Re: ARS 7.5?
>> Sent by:"Action Request System discussion list(ARSList)"
>> 
>>
>> 
>>
>>
>>
>>
>> **
>> ARS 7.5 has just been released!!
>>
>> It is in the Supportweb Downloads, and the name of the download is
>>
>> "BMC Remedy AR System Server"
>>
>> Gordon M. Frank
>> Lockheed Martin
>>
>> 
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG  ] On Behalf Of
>> Joe D'Souza
>> Sent: Friday, January 16, 2009 12:29 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARS 7.5?
>>
>> I wonder how different it is from the very initial release they gave
>> away a year ago called the Dev Studio. I liked the fact that it was much
>> faster as it didn't do a million searches when opening any workflow
>> objects and did a search only when needed. I thought that was cool and
>> was great performance wise..
>>
>> Joe
>> -Original

Re: Open Source in AR System (was: RE: ARS 7.5?)

[patrick zandi]

That sounds wonderful.. much better approach..
Sounds very hopeful to me now... Thanks... Alot 

On Fri, Jan 16, 2009 at 3:38 PM, Easter, David  wrote:

> ** While the Developer Studio is based on Eclipse, it is presented and
> distributed as a BMC application and thus fully supported by BMC.  The
> customer does not have access to the open source for Developer Studio
> itself.  In addition, the customer does *not* install Eclipse and then a
> BMC provided plug-in - it all comes together as one released application.
> So I would expect that it falls under your "packaged software" description.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Friday, January 16, 2009 12:23 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open Source in AR System (was: RE: ARS 7.5?)
>
> **
>  Great response,
> will read up on this. However the issue is not the opensource software
> included inside the released application (via cots).
> The issue from what I understand is the Eclipse, it is not allowed because
> it is opensource software. So it Remedy Packaged it into their software and
> certified that this version of Eclipse in our COTS application is ok, safe..
> Then it is ok.
> But I will look into this a little more.. thanks...
>
> On Fri, Jan 16, 2009 at 2:56 PM, Easter, David wrote:
>
>> ** > ars 7.5 is based on open source -- and thus the Gov will not allow
>> you to use it as well.
>>
>> That's a confusing statement, since previous versions of AR System have
>> included open source technology as well, yet the Gov (and I assume you mean
>> US Government) continues to use it.  AR System 7.5.00 has a similar amount
>> of open source as previous releases.  However, even that being the case, it
>> is not "based on open source".
>>
>> Open source technologies used are documented in the "Third Party
>> Supplementary Materials Files - 97065 [Not Required to Install this BMC
>> Product]"
>> download available from the EPD if one wishes to review it.  I have not yet
>> heard of a situation where a government institution could not use AR System
>> due to its use of some off-the-shelf and open source technologies.
>> Typically, once the afore mentioned document is reviewed, there are no
>> further impediments.  Perhaps there have been individual interpretations
>> that specific sites have made on such, but the general statement you make is
>> not true to the best of my knowledge.
>>
>> -David J. Easter
>> Sr. Product Manager, Solution Strategy and Development
>> BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *patrick zandi
>> *Sent:* Friday, January 16, 2009 11:48 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.5?
>>
>> ** Gary,
>> you might be unsupported on both ends..
>> ars 6.3 is now unsupported,
>> ars 7.5 is based on open source -- and thus the Gov will not allow you to
>> use it as well.
>>  (this might end up getting changed -- but for now)
>>
>>
>>
>> On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
>>  wrote:
>>
>>> Great, now I'm unsupported :(
>>>
>>> Gary
>>> ARS 6.3
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
>>> Sent: Friday, January 16, 2009 1:33 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: ARS 7.5?
>>>
>>> And if you go into the ITSM applications you will find 7.5 there as
>>> well.  :-)
>>>
>>> 7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
>>> 16-Jan-2009
>>>
>>>
>>>  Tony Worthington
>>>  Sr. Technical Analyst
>>>  Kohl's Department Stores
>>>  N56 W17000 Ridgewood Drive
>>>  Menomonee Falls, WI 53051
>>>  262.703.5911 (phone)
>>>  tony.worthing...@kohls.com 
>>>  www.Kohls.com  
>>>
>>>
>>>
>>>
>>> From:   "Frank, Gordon M. (CMS/CTR)" 
>>> To: arslist@ARSLIST.ORG
>>> Date:   01/16/2009 12:38 PM
>>> Subject:Re: 

Re: ARS 7.5?

[Carey Matthew Black]

And look.. I also see under the "BMC Remedy Service Desk Application"
product

... drum roll.

 BMC Remedy Service Desk Application 7.5.00


So it looks like they released the the new AR Server and the new ITSM
7.5 at the same time. :)

Now we are really behind... :)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Jan 16, 2009 at 1:39 PM, Frank, Gordon M. (CMS/CTR)
 wrote:
> **
>
> ARS 7.5 has just been released!!
>
>
>
> It is in the Supportweb Downloads, and the name of the download is
>
>
>
> "BMC Remedy AR System Server"
>
>
>
> Gordon M. Frank
> Lockheed Martin

___
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Re: Open Source in AR System (was: RE: ARS 7.5?)

[patrick zandi]

David,
QQ: according to the docs, I can have an admintool on unix now because it is
now Heterogeneous
Page 16 - install doc -- Minimum requirements..  Very Very Nice...
what a great new year's present..

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Re: Open Source in AR System (was: RE: ARS 7.5?)

[Easter, David]

The Developer Studio is not supported on non-Windows platforms in AR
System 7.5.00.  While it has the potential in the future to be run on
non-Windows environments, such usage would not be supported in AR System
7.5.00.
 
This is documented on page 15.  You may have skimmed by that sentence:
 
BMC Remedy Developer Studio can be installed on Windows only.

 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Source in AR System (was: RE: ARS 7.5?)


** 
David, 
QQ: according to the docs, I can have an admintool on unix now because
it is now Heterogeneous
Page 16 - install doc -- Minimum requirements..  Very Very Nice... 

what a great new year's present..
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Re: Open Source in AR System (was: RE: ARS 7.5?)

[patrick zandi]

Thanks..  I missed those two big letters  unix "A R"  system server.

On Fri, Jan 16, 2009 at 4:02 PM, Easter, David  wrote:

> ** The Developer Studio is not supported on non-Windows platforms in AR
> System 7.5.00.  While it has the potential in the future to be run on
> non-Windows environments, such usage would not be supported in AR System
> 7.5.00.
>
> This is documented on page 15.  You may have skimmed by that sentence:
>
>
> BMC Remedy Developer Studio can be installed on Windows only.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Friday, January 16, 2009 12:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open Source in AR System (was: RE: ARS 7.5?)
>
> **
>  David,
> QQ: according to the docs, I can have an admintool on unix now because it
> is now Heterogeneous
> Page 16 - install doc -- Minimum requirements..  Very Very Nice...
> what a great new year's present..
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
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> html___
>



-- 
Patrick Zandi

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Re: ARS 7.5?

[Brock, Anne]

My understanding is that the release today of ITSM 7.5 is an English-only 
release; you may want to wait for the full internationalized version, ITSM 
7.5.1, which  will be released later. You can contact your sales rep for more 
details.
 
* Note this is not an official BMC statement and not meant to reflect any 
official opinion of BMC



From: Action Request System discussion list(ARSList) on behalf of Carey Matthew 
Black
Sent: Fri 1/16/2009 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?



And look.. I also see under the "BMC Remedy Service Desk Application"
product

... drum roll.

 BMC Remedy Service Desk Application 7.5.00


So it looks like they released the the new AR Server and the new ITSM
7.5 at the same time. :)

Now we are really behind... :)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Jan 16, 2009 at 1:39 PM, Frank, Gordon M. (CMS/CTR)
 wrote:
> **
>
> ARS 7.5 has just been released!!
>
>
>
> It is in the Supportweb Downloads, and the name of the download is
>
>
>
> "BMC Remedy AR System Server"
>
>
>
> Gordon M. Frank
> Lockheed Martin

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7.5 beta tester thoughts

[Jason Miller]

Hi All,

Now that 7.5 is in GA do NDAs expire and can beta testers talk about what
their experiences have been with 7.5?  The big question, how do you like
it?  I just read what's new and it looks like there are some exciting new
features besides the new IDE.  And what about the IDE?  What are your
thought?  We are working on setting up a VM to take a look for ourselves but
I would love some feed back from those who have been using it.

Oh yeah, and ITSM 7.5 too.  In my current shop I don't see us going past
ITSM 6 but what are your thoughts on the new ITSM?

Jason

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Re: Active link not refreshing

[Lyle Taylor]

Have you tried wiping out (physically deleting) the local cache for the user 
tool?  If you're using the standard configuration, it would be under 
C:\Documents and Settings\All Users\Application Data\AR System\home.  Simply 
delete all the subfolders in the home folder and then restart your User client.

Lyle Taylor

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, January 16, 2009 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Active link not refreshing

**
I'm running ITSM 7.0 patch 7 with the task module/patch for incident (9002) 
installed.  I am trying to make a fix to the active link 
INT:HPDTMS:INC:CreateNewTaskOpenTAS because it is not setting the assignee 
groups (which is a problem for me because we are multi-tenant).  The problem is 
this, once I run this active link once, it seems cached forever in my user 
tool.  I have cleared by arcache, re-logged into the user tool, rebooted by 
desktop and restarted the server in between changes to this active link with no 
effect what-so-ever.  It is always running the active link exactly as it did 
the first time I ran it.  For example, right now the active link is disabled 
entirely according to Administrator, yet -even though I restarted by user tool- 
my user tool is still running the active link.

Has anyone run into anything like this before?  Any ideas?

Anne Ramey
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: ARS 7.5?

[John]

7 uses Java -- Java is open source -- you are screwed.

The logic of (if opensource - do not use it) -- does not make logical  
sense.


For example.

I write software X -- I sell it to you - closed source.


Next week - I decide to open it --- it is now opensource -- do you  
have to throw it away?



What I can see being a problem for the "gov" -- is the whole admin  
certification process.


Which -- since the admin tool is "open" so to speak -- it would be  
trivial to inject problematic code into the .gov world.



That - may be the significant problem.




-John




--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com

On Jan 16, 2009, at 1:48 PM, patrick zandi wrote:

**
Gary,
you might be unsupported on both ends..
ars 6.3 is now unsupported,
ars 7.5 is based on open source -- and thus the Gov will not allow you  
to use it as well.

 (this might end up getting changed -- but for now)



On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/ 
SCBAH  wrote:

Great, now I'm unsupported :(

Gary
ARS 6.3

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

And if you go into the ITSM applications you will find 7.5 there as
well.  :-)

7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com 
 www.Kohls.com 




From:   "Frank, Gordon M. (CMS/CTR)" 
To: arslist@ARSLIST.ORG
Date:   01/16/2009 12:38 PM
Subject:Re: ARS 7.5?
Sent by:"Action Request System discussion list(ARSList)"







**
ARS 7.5 has just been released!!

It is in the Supportweb Downloads, and the name of the download is

"BMC Remedy AR System Server"

Gordon M. Frank
Lockheed Martin




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Joe D'Souza
Sent: Friday, January 16, 2009 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?

I wonder how different it is from the very initial release they gave
away a year ago called the Dev Studio. I liked the fact that it was much
faster as it didn't do a million searches when opening any workflow
objects and did a search only when needed. I thought that was cool and
was great performance wise..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Friday, January 16, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
**
Im most curious about the new Admin client, Eclipse based !



Scott Parrish 
Sent by: "Action Request System discussion list(ARSList)"


16.01.2009 17:45



Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.5?











During the final call for the open beta it was announced that ARS 7.5
would be released today. More than likely it will be tonight as I am
sure that BMC doesn't want/need everyone downloading at the same time
during business hours. We were told during the call that there would be
an announcement on the BMC website (main site or support web, I'm not
sure) when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia

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CAUTION:
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without 

Re: 7.5 beta tester thoughts

[John]

Has anybody played with the "pure Java" API?


Have you tried to connect/interact with previous server versions 7.1,  
7.0, 6.3, 6.0 



A pure Java -- for all the server versions -- would be oh so nice.




-John


--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com

On Jan 16, 2009, at 4:15 PM, Jason Miller wrote:

** Hi All,

Now that 7.5 is in GA do NDAs expire and can beta testers talk about  
what their experiences have been with 7.5?  The big question, how do  
you like it?  I just read what's new and it looks like there are some  
exciting new features besides the new IDE.  And what about the IDE?   
What are your thought?  We are working on setting up a VM to take a  
look for ourselves but I would love some feed back from those who have  
been using it.


Oh yeah, and ITSM 7.5 too.  In my current shop I don't see us going  
past ITSM 6 but what are your thoughts on the new ITSM?


Jason
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Re: ARS 7.5?

[Will Du Chene]

John, that was good.. I laughed out loud here.

But you're right on track: government is dang skittish when it comes to open
source products. There seems to be this mindset that, so long as they buy
their products from a 'company' per se, that the world will turn, classical
music will play and daisies will sprout from the backsides of their users.

After all of these years, the only thing that I can track that mindset to is
that they want a security blanket. They want their warm fuzzies and their
favorite, nibbled-on-the-corner and been-through-the-washer-a-bazillion-times
blanket. They want to be able to have someone to call at 4am and cry to when
their application dies. The same is true of hiring time. They want to be able
to hire someone who already has managed a particular application, or suite of
applications.

We've all heard the 'total cost of ownership' and 'supportability' lectures,
right? This is the way that the industry wants it. Independent thought, and
God forbid, action, is almost heresy. 

Is this the right approach? Well, I suppose it depends on your perspective.

To that end, any software application, be it vastly superior in terms of
design, will always face an up hill battle. 

Just look at NetBSD, it's a perfect example. The OS is THE most ported
platform on the planet, is rock solid, and has a lineage that stems from long
before Winchunks was a glimmer in Gate's eye, yet - for all practical
purposes - remains unknown, except to those of us that have worked with it.
The same is true of FreeBSD, or OpenBSD.

How about OTRS (http://otrs.org) for a simple help desk? What about RT
(http://bestpractical.com/rt)? Both are stable, highly configurable (written
in Perl) applications yet unknown.

What about Zarafa (http://www.zarafa.com)? It's a drop in Exchange
replacement that has been around for a bit, albeit not as long as some
others. The product sits on top of a MySQL database, and can have something
like postfix or sendmail for an mta in front of it so all of the milters or
spam filtering can remain. The best part - it costs less than HALF of what
Exchange does to operate - and it's FREE in a community edition. It's even
got it's own webmail interface that looks like an Outlook client. Yet, in
spite of it all, the user community remains small.

Alternatives has never really been very useful in the software industry, when
point and click, buy-off-the-shelf will do. Call me jaded, if you wish, but
when I am talking to someone that is considering adding some sort of help
desk, mail server, or whatnot, my first recommendation is almost NEVER
anything that is licensed, packaged, or shrink-wrapped, unless there is some
sort of ill-conceived standard which mandates it, and even then, I usually
ask about exceptions.

To that end, I had an interesting conversation last week with a CIO who
wanted to know more about help desk software that he could use to streamline
his request process and clean-up his department. By the time it was all over
and done, he was staring at RT with an evil grin, considering a number of
customizations, and almost overjoyed at the fact that he could put it on top
of a free database to save on licensing.

Just because something is free does not mean that it is inferior. The
fundamental question surrounding sofrtware should be whether or not it will
do the job. The number of options that it has don't mean jack if you can't
make something work.

 

 

Fri Jan 16 2009 05:08:29 PM CST from John  to
arslist@ARSLIST.ORG 

Subject: Re: ARS 7.5?

7 uses Java -- Java is open source -- you are screwed.

The logic of (if opensource - do not use it) -- does not make logical sense.

For

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Development Kits?

[Will Du Chene]

Speaking of development, and open source and the like in the previous
threads - whatever happen to the idea of a developer-only kit? 

The idea has been around for years, and several people have asked, but I
don't recall ever seeing a formal answer.  If there was, please point me to
the post. 

I'm not talking about the 'see your sales rep' thing (nor am I talking about
being the recipient of a snowjob) either.

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Re: Development Kits?

[Easter, David]

Still working on something.  Stay tuned.
 
Can't get into details at this time, so don't even ask... but it's still
a need we're aware of and trying to find a solution that works for the
community and BMC.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Will Du Chene
Sent: Friday, January 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Development Kits?


** 

Speaking of development, and open source and the like in the previous
threads - whatever happen to the idea of a developer-only kit? 

The idea has been around for years, and several people have asked, but I
don't recall ever seeing a formal answer.  If there was, please point me
to the post. 

I'm not talking about the 'see your sales rep' thing (nor am I talking
about being the recipient of a snowjob) either. 

 

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Re: Development Kits?

[Will Du Chene]

Outstanding.

Fri Jan 16 2009 07:09:25 PM CST from Easter, David  to
arslist@ARSLIST.ORG [Reply] [ReplyQuoted] [ReplyAll] [Forward]
[Headers][Print]
Subject: Re: Development Kits?
Still working on something.  Stay tuned.
 
Can't get into details at this time, so don't even ask... but it's still a
need we're aware of and trying to find a solution that works for the
community and BMC.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 

--
--
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Will Du Chene
Sent: Friday, January 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Development Kits?


** 
Speaking of development, and open source and the like in the previous threads
- whatever happen to the idea of a developer-only kit? 

The idea has been around for years, and several people have asked, but I
don't recall ever seeing a formal answer.  If there was, please point me to
the post. 

I'm not talking about the 'see your sales rep' thing (nor am I talking about
being the recipient of a snowjob) either. 

 

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Re: ARS 7.1 Licenses and Database Log Shipping

[John]

Back when I was managing a Remedy system - we had this issue and lots  
of others.

(all were solvable)

The best thing we did was "switch systems monthly" -- meaning every  
month we would switch the "prod box" -- from boxa to boxb.


Eventually we had it down quite well. It uncovered lots of things that  
we would have never figured out - unless it was real.



The #1 hardest thing to solve was this:

(Updating DNS records -- and the built in caches that all the clients  
had).


Meaning -- we would migrate from boxa to boxb -- which was something  
like

192.168.1.50 -- to 192.168.2.20

All the clients knew the machine as boxz -- and the DNS would alias  
that to boxa -- and then clients would have boxz IP address as  
192.168.1.50.


When we would switch from boxa to boxb -- we could update the DNS  
quickly -- but the clients all held the old address for (an hour )  
-- I don't remember (12 years ago now).



At the time -- you did not have the option of saying this IP address  
was not cacheable (or had a small cache) -- so we had to create a new  
DNS domain and register boxa,boxb,boxz all in the new domain. Then  
that domain would have something like a 15 second cache window.


(blah blah blah)


Anyways -- that is the type of thing you have a hard time predicting.  
(And many other issues too)



If I was actually adminning (made that word up) -- I would feel much  
more comfortable if I switched every once in awhile.





-John

--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com

On Jan 14, 2009, at 3:17 PM, Pierson, Shawn wrote:

**
The questions about upgrading to ARS 7.1 lately have gotten me  
thinking about something.


For our disaster recovery solution, we have a failover server sitting  
in another city, with a different server name, etc.  We use log  
shipping in SQL Server 2005 to keep the two databases synchronized.   
In the event of an emergency, we have the DBAs mark the normal  
production database as read only, and we open up the disaster recover  
database, and we proceed from there.


Since ARS 7.1 stores the license keys in the database, how would I  
prevent this from being overwritten?  How would I keep my DR copies of  
the licenses on the server if the database is overwritten constantly?   
Or is this not an issue in 7.1 since it sounds like you can  
temporarily create licenses on the fly anyway?


Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226



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Re: ARS 7.1 Licenses and Database Log Shipping

[Axton]

I've had success with vcs on solaris working around these types of issues.

Axton Grams

On Fri, Jan 16, 2009 at 9:57 PM, John  wrote:

> **
> Back when I was managing a Remedy system - we had this issue and lots of
> others.
> (all were solvable)
>
> The best thing we did was "switch systems monthly" -- meaning every month
> we would switch the "prod box" -- from boxa to boxb.
>
> Eventually we had it down quite well. It uncovered lots of things that we
> would have never figured out - unless it was real.
>
>
> The #1 hardest thing to solve was this:
>
> (Updating DNS records -- and the built in caches that all the clients had).
>
> Meaning -- we would migrate from boxa to boxb -- which was something like
> 192.168.1.50 -- to 192.168.2.20
>
> All the clients knew the machine as boxz -- and the DNS would alias that to
> boxa -- and then clients would have boxz IP address as 192.168.1.50.
>
> When we would switch from boxa to boxb -- we could update the DNS quickly
> -- but the clients all held the old address for (an hour ) -- I don't
> remember (12 years ago now).
>
>
> At the time -- you did not have the option of saying this IP address was
> not cacheable (or had a small cache) -- so we had to create a new DNS domain
> and register boxa,boxb,boxz all in the new domain. Then that domain would
> have something like a 15 second cache window.
>
> (blah blah blah)
>
>
> Anyways -- that is the type of thing you have a hard time predicting. (And
> many other issues too)
>
>
> If I was actually adminning (made that word up) -- I would feel much more
> comfortable if I switched every once in awhile.
>
>
>
>
> -John
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> john.sundb...@kineticdata.com
>
> On Jan 14, 2009, at 3:17 PM, Pierson, Shawn wrote:
>
> **The questions about upgrading to ARS 7.1 lately have gotten me thinking
> about something.
>
> For our disaster recovery solution, we have a failover server sitting in
> another city, with a different server name, etc.  We use log shipping in SQL
> Server 2005 to keep the two databases synchronized.  In the event of an
> emergency, we have the DBAs mark the normal production database as read
> only, and we open up the disaster recover database, and we proceed from
> there.
>
> Since ARS 7.1 stores the license keys in the database, how would I prevent
> this from being overwritten?  How would I keep my DR copies of the licenses
> on the server if the database is overwritten constantly?  Or is this not an
> issue in 7.1 since it sounds like you can temporarily create licenses on the
> fly anyway?
>
> Thanks,
>
> *Shawn Pierson*
> Remedy Developer | Southern Union
> 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
>
>
>
> Private and confidential as detailed 
> here.
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