Re: Determine license type?
Hi,
If you write an API-program it makes no sence to call the Plugin through
GLEWF. You should use ARGetListUser instead.
Note that users are allways assigned a Floating-Read when they login. They
will get the Floating-Write (if one is available) when they perform their
first data-operation against the server.
By data-operation i mean something like this:
- Making a search in a form
- Doing a table-refresh
- Running a Set-Fields Active-Link to the server.
- Create/modify a record
Just opening the object list, and/or a form, does not upgrade the license
from Floating-Read to Floating-Write.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
If GLEWF is the only function they have put in the plugin, could you write
a
small api prog to call that vendor form with GLEWF? Make the
fieldvaluelist
the same as the table field? Just a thought...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Givens, Gregory CONT
Sent: 05 February 2009 14:23
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?
Misi is correct
You must use a table field
The query should be something like
( 'licuserinfocurrentregdtype' = 0) AND ( 'licuserinfolicensecategory'
= 0) AND ( 'licuserinfousername' LIKE $USER$ )
A 'licuserinfowritelicense' column will return a value of Read
(Floating) for a floating user without a write token.
Hope this helps
Greg Givens (Contractor)
Persnet Network Control Center (NCC)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, February 05, 2009 3:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?
Hi,
The problem with the plugin behind this vendor form is that only
ARGetListEntryWithFields has been implemented. And not completely
implemented at that...
To get at the license type anyway, you must use a table-field.
Only a few qualifications are allowed, but doing a 'User Name' = $USER$
should work. You must then refresh the table (in an ACTL or a FLTR).
A light-weight-way of storing the value is in a Global Field.
Maybe an ACTL that triggers on Window Open:
Run If: ('License Type Global' = $NULL$)
Refresh Table: License Review Tbl
Set-Fields: License Type Global = $Licence Review Tbl License Type$
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.
You might be able to do it by querying the Write License field on
the
AR System Administration: License Review form
Floating users without a token show up as Floating(Read)
Greg Givens (Contractor)
Persnet Network Control Center (NCC)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Melissa Reed
Sent: Wednesday, February 04, 2009 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Determine license type?
Is there a way to determine the AR license type (basically read or
not) to be used as the run if of an active link? I want to set up an
active link that will only run for a user that has a write license.
ARS 7.1
ITSM 7.02
Thanks!
Melissa
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AW: Problem Installing 7.5 Developer Studio
Mark, I've seen this while i tried to install 7.5 arserver on a linux box. The problem was related to NFS. The installer wasn't able to determine the correct size of a NFS-Mount. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Mark Keller Gesendet: Donnerstag, 5. Februar 2009 22:31 An: arslist@ARSLIST.ORG Betreff: Problem Installing 7.5 Developer Studio ** Hello. I'm trying to install the 7.5 developer studio. During the installation, the installer thinks that my drive has 0 free space. I have verified that I have admin rights to the machine and that there is indeed space available (about 30 gigs)... Has anyone seen this before? Any suggestions? Thanks! Mark __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem Installing 7.5 Developer Studio
Hi Mark I Had the same problem when trying to install it on Windows 7 and i had 160GB Space But it worked on Vista Maybe it doesn't recognise the OS ? What OS are you using ? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 06 February 2009 01:39 PM To: arslist@ARSLIST.ORG Subject: AW: Problem Installing 7.5 Developer Studio ** Mark, I've seen this while i tried to install 7.5 arserver on a linux box. The problem was related to NFS. The installer wasn't able to determine the correct size of a NFS-Mount. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Mark Keller Gesendet: Donnerstag, 5. Februar 2009 22:31 An: arslist@ARSLIST.ORG Betreff: Problem Installing 7.5 Developer Studio ** Hello. I'm trying to install the 7.5 developer studio. During the installation, the installer thinks that my drive has 0 free space. I have verified that I have admin rights to the machine and that there is indeed space available (about 30 gigs)... Has anyone seen this before? Any suggestions? Thanks! Mark __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail and its contents are subject to the Business Connexion (Pty) Ltd e-mail legal notice available at: http://www.bcx.co.za/disclaimer.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
Je serai absent(e) à partir du 2009-02-06 de retour le 2009-02-09. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par cette communication ou une des personnes autorisées à la recevoir, veuillez en aviser l'expéditeur par courriel et détruire toutes les copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is addressed. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Determine license type?
Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3829 (20090205) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3832 (20090206) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem Installing 7.5 Developer Studio
I tried installing the 7.1 Admin and Client tools on Windows 7 and both gave the error that it couldn't determine the OS and quit. I'm glad to see that I don't need to try the 7.5 tools yet. Ron Gehring From: Dean van Deventer - Business Connexion [mailto:dean.vandeven...@bcx.co.za] Sent: Friday, February 06, 2009 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Installing 7.5 Developer Studio ** Hi Mark I Had the same problem when trying to install it on Windows 7 and i had 160GB Space But it worked on Vista Maybe it doesn't recognise the OS ? What OS are you using ? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 06 February 2009 01:39 PM To: arslist@ARSLIST.ORG Subject: AW: Problem Installing 7.5 Developer Studio ** Mark, I've seen this while i tried to install 7.5 arserver on a linux box. The problem was related to NFS. The installer wasn't able to determine the correct size of a NFS-Mount. Kind Regards Conny _ Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Mark Keller Gesendet: Donnerstag, 5. Februar 2009 22:31 An: arslist@ARSLIST.ORG Betreff: Problem Installing 7.5 Developer Studio ** Hello. I'm trying to install the 7.5 developer studio. During the installation, the installer thinks that my drive has 0 free space. I have verified that I have admin rights to the machine and that there is indeed space available (about 30 gigs)... Has anyone seen this before? Any suggestions? Thanks! Mark __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail and its contents are subject to the Business Connexion (Pty) Ltd. E-mail legal notice http://www.bcx.co.za/disclaimer.htm __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
arsvcdsp process
Everything I have read about this process (Application Dispatcher - arsvcdsp) points to it being used with the Approval server and the Application Pending form. But by default, upon installing ARS, this process gets started. Is this (arsvcdsp) the Application Dispatcher referenced in these documents? And, if so, does this mean that this process is not required at all? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: arsvcdsp process
Its used for more than that. Its usage includes taking long actions away from the main filtering or escalations etc. The process polls Application Pending form for commands. E.g. signal Reconciliation Engine there is a job waiting. From the old days it was called the rap service. Which kind of acted as a user who under certain commands, trigger threads to things that maybe you didn't want the end user to wait around for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: 06 February 2009 14:21 To: arslist@ARSLIST.ORG Subject: arsvcdsp process Everything I have read about this process (Application Dispatcher - arsvcdsp) points to it being used with the Approval server and the Application Pending form. But by default, upon installing ARS, this process gets started. Is this (arsvcdsp) the Application Dispatcher referenced in these documents? And, if so, does this mean that this process is not required at all? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3832 (20090206) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Manjari, I am running a macro via an escalation but my command syntax is a little different from yours. First off, I don't use the -h (home directory), instead I'm using the -d (macro directory). Also, I have the directory enclosed in double quotes. And, the path I'm using definitely doesn't have any security on it. All Users shouldn't, but you never know. I'm using C:\Program Files\AR System\Macros (on the server, of course). Another difference is that I'm using the -e to provide the name of the macro as opposed to the -i, not sure how they differ. Manual doesn't explain, so it's probably nothing. Good luck and hope something here might help. Curt Curt A. Schryver Action Request System Administrator Tyco Electronics 100 AMP Drive MS 161-043 Harrisburg, PA 17105 717-810-2109 tel 717-810-2124 fax cschry...@tycoelectronics.com From: Shrestha, Manjari R. manjari.r.shres...@saic.com Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 4:40 PM ** Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem Installing 7.5 Developer Studio
The install is on Windows Server 2003. We figured out that even though everyone was convinced that I'm an administrator on the box, I actually wasn't. When the local administrator on the server tried the install, it worked just fine. Thanks! Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dean van Deventer - Business Connexion Sent: Friday, February 06, 2009 3:42 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Installing 7.5 Developer Studio ** Hi Mark I Had the same problem when trying to install it on Windows 7 and i had 160GB Space But it worked on Vista Maybe it doesn't recognise the OS ? What OS are you using ? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 06 February 2009 01:39 PM To: arslist@ARSLIST.ORG Subject: AW: Problem Installing 7.5 Developer Studio ** Mark, I've seen this while i tried to install 7.5 arserver on a linux box. The problem was related to NFS. The installer wasn't able to determine the correct size of a NFS-Mount. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Mark Keller Gesendet: Donnerstag, 5. Februar 2009 22:31 An: arslist@ARSLIST.ORG Betreff: Problem Installing 7.5 Developer Studio ** Hello. I'm trying to install the 7.5 developer studio. During the installation, the installer thinks that my drive has 0 free space. I have verified that I have admin rights to the machine and that there is indeed space available (about 30 gigs)... Has anyone seen this before? Any suggestions? Thanks! Mark __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail and its contents are subject to the Business Connexion (Pty) Ltd. E-mail legal notice http://www.bcx.co.za/disclaimer.htm __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Thank you all for replying. From the escalation log I see that the escalation is running but it is not creating the output files, I am thinking that this might be something to do with permissions, as the user that will be writing the file looks like AR_ESCALATER, and that user will not have in our Network. I am thinking I will need to create the Output file within a folder where Remedy will have permission to write. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Gehring Sent: Thursday, February 05, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Here's something to try, put cmd /c before the statement like so: cmd /c C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Ron Gehring -Original Message- From: Mark Lev [mailto:mark@rightstarsystems.com] Sent: Thursday, February 05, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
AR_ESCALATOR is the user within Remedy, but the filesystem permissions you need are the ones that Remedy is running as on your box, so if your Remedy is running as 'Local System', you can change it to an actual user and have that user have permissions to a network location. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Friday, February 06, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Thank you all for replying. From the escalation log I see that the escalation is running but it is not creating the output files, I am thinking that this might be something to do with permissions, as the user that will be writing the file looks like AR_ESCALATER, and that user will not have in our Network. I am thinking I will need to create the Output file within a folder where Remedy will have permission to write. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Gehring Sent: Thursday, February 05, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Here's something to try, put cmd /c before the statement like so: cmd /c C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Ron Gehring -Original Message- From: Mark Lev [mailto:mark@rightstarsystems.com] Sent: Thursday, February 05, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
OLE Automation Help
Hello, I am trying to figure out the OLE Automation in Remedy 7.1/Windows. I looked thru the API documentation, and it was a good start in understanding how Remedy uses OLE, but it doesn't help much in actually building. The sample app didn't work, I think because I didn't have the OLE Local Server that it referenced. My question is, can anyone provide documentation, examples, etc that will help me learn this? I certainly can learn from example, and I would like to understand how this works so I can try to build on my own. I understand that much depends on the local servers being installed. I cannot find information on how to obtain these, and configure them so I can use them. For example, I do not have Microsoft Word Document in my local servers. How do I get this, and how do I enable it? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem Installing 7.5 Developer Studio
We saw both of these behaviors when trying to install on a Windows 7 VM. Even if we adjusted the path it would still see zero free space. Since it is an unsupported configuration we didn't worry too much about it and moved on. We didn't have any issues installing on Windows 2003. Jason On 2/5/09, Louise Van Hine lvanh...@yahoo.com wrote: I just installed this myself today. Look carefully when you do the install - because it will attempt to put a workspace in your logged-in user area on Drive C. It may not be attempting to install where you think it is. Make sure to direct the install to the drive area that has the space. --- On Thu, 2/5/09, Mark Keller mark.kel...@surlatable.com wrote: From: Mark Keller mark.kel...@surlatable.com Subject: Problem Installing 7.5 Developer Studio To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 4:30 PM ** Hello. I'm trying to install the 7.5 developer studio. During the installation, the installer thinks that my drive has 0 free space. I have verified that I have admin rights to the machine and that there is indeed space available (about 30 gigs)... Has anyone seen this before? Any suggestions? Thanks! Mark__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
transaction for parent/child changes
We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say yes, lose changes. A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: transaction for parent/child changes
Perhaps a staging form that holds the child modifications, and a routine to push them to actual when primary form is confirmed. Mark From: Action Request System discussion list(ARSList) on behalf of Brien Dieterle Sent: Fri 2/6/2009 10:34 AM To: arslist@ARSLIST.ORG Subject: transaction for parent/child changes ** We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say yes, lose changes. A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: transaction for parent/child changes
Brien, I would suggest that instead of pushing directly from your dialog, you put the same display only fields on the primary request form. Those fields would be set on Commit Changes/Close Window of the dialog. When the primary request is saved, you then have a filter do a push fields to your child form to modify all matching requests. Hope this helps. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Friday, February 06, 2009 10:34 AM To: arslist@ARSLIST.ORG Subject: transaction for parent/child changes ** We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say yes, lose changes. A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Setting up Remedy Redundancy Server
Just remember to have a script to change server references within the database before you switch the DNS otherwise your disaster recovery server will not function correctly. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: 06 February 2009 06:59 To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server My2Cents: 1. Production Failover: We have Server A and Server B with Veritas Cluster (VCS). VCS maintains a shared drive like setting that arserver installation files and oracle dababase will reside on share drive with Server A active. Due to any hard ware problem if Server A fails, VCS points Server B to the share drive. So its basically one arserver installation shared between two CPUs(Computers). The failover is automatic,transparent and immediate. In case if you have your database remotely then you need to set up similar thing for database also. 2. Disaster Recovery: We have another separate remedy installation with its own database in a different location(Geographically Dispersed). This is a passive hot backup server. We start it only if fail over fails. Its not immediate. It takes around 15-30 min to get the users back to system. We point productionDNS/IP address point to the DR box during DR mode. So its transparent to the end users. We are using oracle data gurad to synchronize data between production db and DR db. For (1) since its basically one arserver installation you don't need to buy any separate license. For (2) I think you need to have a hot backup license I am not sure if its another term. I heard that its free since only one server will be up at a time , but I might be wrong. 3. ServerGroup. You need to have a load balancer configured for ServerGroup to have an automatic failover of user connections. Without the load balancer only certain process like Escalation, Email Eninge, Flashboards, DSO etc.. will be failed over among the servers in the servergroup. Not the user connections. Each server in the server group will have its own remedy installation, so you need to buy a arserver license for each server where as the fixed and floating licenses are stored in database and can be shared across the group. 4. For web users, we have several midtiers under a load balancer. So if one midtier fails only the users connected to that will see broken connection and all other users will use remedy as normal. Load balancer will take care of directing any new user connections to other midtiers. I am sure there might be some more better processes. Mostly what you choose depends on the budget,time and criticality of your application to your business. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3832 (20090206) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Setting up Remedy Redundancy Server
Redundancy is immediate, disaster recovery is large-scale. For example, if a hard drive fails on your Remedy server, redundancy (failover) kicks in and ensures service is not interrupted. On the other hand, if a hurricane comes through and destroys your entire data center, that's when you execute your disaster recovery plan. Disaster recovery entails things like having servers in different geographic locations, offsite storage of backup media, long-term storage of backup media, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, February 05, 2009 10:56 PM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server Dear All, Thnaks you All. Now i m confused with Redudndacy and Disaster Recovery . Can any one explain me this please . If redundacy and disaster recovery both r different concepts then should i go for both the things . If yes can anyone please tell me wat are things i need to do to achive this . Thanks in Advance. Regards, Salma Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote: Just be aware that if you point both servers to a single database, you have not implemented a true hot failover system unless you create a failover machine for the database. So in that model you would not a primary Remedy box and a backup Remedy box and a primary database box and a backup database box. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 1:39 AM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server ** Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p22791 99.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Incident Owner - ITSM 7.0.3 p8
I've got a question about Incident Owner assignment in ITSM 7.0.3. I've done some testing and read through the documentation and postings about this on ARSList but I have reached two conclusions that I wanted to get some feedback on from the list membership. First, the Incident Owner assignment does work exactly as stated on pages 125-126 of the Incident Management 7.0 User Guide but only if there isn't a Incident Owner entry for the company in the CFG:Assignment form. This tells me that CFG:Assignment overrides the OTB Incident Management Incident Owner assignment. Has anyone else found this to be true or disagree with this? Second, if there are multiple Incident Owner entries for a given company in CFG:Assignment they are not selected by the most specific rule but rather by a long order by statement that looks like this: ORDER BY 2 DESC,3 ASC,4 DESC,5 ASC,6 ASC,7 DESC,8 ASC,9 ASC,10 ASC,11 ASC,12 ASC,13 ASC,14 ASC,15 ASC,16 ASC,17 ASC, 1 ASC Where 2 is Event 3 is Sort Order 4 is Contact Company 5 is Organization 6 is Department 7 is Location Company 8 is Region 9 is Site Group 10 is Site+ 11 is Operational Tier 1 12 is Operational Tier 2 13 is Operational Tier 3 14 is Product Tier 1 15 is Product Tier 2 16 is Product Tier 3 17 is Product Name 1 is Request ID (Record Number) This, plus the fact that the filter matches most of these fields to a value or to NULL leads the to the net effect that the record with the lowest sort order will always be chosen regardless of the fields other than Contact Company and Location Company. Has anyone else found this to be true or disagree with this? If I wanted to set up a set of Incident Owner assignments that would fire on different product and operational categorizations, what would be the best way to do it? --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy license usage monitoring utility
This tool does not seem to support ITSM licenses. I think http://rrr.se supports ITSM 7 license monitoring as well. James On Feb 5, 2:12 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Perfect! This is exactly what we need. Thank you for a very quick reply, Steve. -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Thursday, February 05, 2009 11:08 AM To: arsl...@arslist.org Subject: Re: Remedy license usage monitoring utility Well, I don't know about a free one, but you can check outwww.wave-form.com. We use their product here and it does everything we need it to do. Plus, it's a Remedy module you install. Very nice, very compact. There's a trial version you can download. Steve On Feb 5, 1:59 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Hi all, Is there a free utility/tool out there to monitor measure licenses usage (both Fixed Floating) that can be used to review the peak time usage derive some conclusions from there as to how many and what type of licenses to buy? Thanks in advance, Rootuja _ Rootuja Ghatge Senior Application Developer CenterBeam, Inc. 30 Rio Robles San Jose, CA 95134 Direct (408) 750-0718 Fax (408) 750-0559http://www.centerbeam.comhttp://www.centerbeam.com/ This email may contain confidential and privileged material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy license usage monitoring utility
Also note that in AR System 7.5.00, license usage for all types of licenses (User, Application, fixed, floating, ITSM, AR System, etc.) can be stored in a form within AR System for either manual review or use by an application. From the What's New in BMC Remedy Action Request System 7.5.00 document: 16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDF http://www.bmc.com/supportu/documents/84/15/98415/98415.pdf Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: ! AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. ! AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: ! License usage for a single user, including each time that the user acquired or released a particular license type ! Number of licenses used by all users for a specified application, license type, or license pool See Displaying license usage in Chapter 2 of the Configuration Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of jham36 Sent: Fri 2/6/2009 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy license usage monitoring utility This tool does not seem to support ITSM licenses. I think http://rrr.se http://rrr.se/ supports ITSM 7 license monitoring as well. James On Feb 5, 2:12 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Perfect! This is exactly what we need. Thank you for a very quick reply, Steve. -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Thursday, February 05, 2009 11:08 AM To: arsl...@arslist.org Subject: Re: Remedy license usage monitoring utility Well, I don't know about a free one, but you can check outwww.wave-form.com. We use their product here and it does everything we need it to do. Plus, it's a Remedy module you install. Very nice, very compact. There's a trial version you can download. Steve On Feb 5, 1:59 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Hi all, Is there a free utility/tool out there to monitor measure licenses usage (both Fixed Floating) that can be used to review the peak time usage derive some conclusions from there as to how many and what type of licenses to buy? Thanks in advance, Rootuja _ Rootuja Ghatge Senior Application Developer CenterBeam, Inc. 30 Rio Robles San Jose, CA 95134 Direct (408) 750-0718 Fax (408) 750-0559http://www.centerbeam.com http://www.centerbeam.com/ http://www.centerbeam.com/ This email may contain confidential and privileged material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions
Re: Double-servers in mid-tier application-list
Your right. I thought you meant the mid-tier server. Sorry. What would help is the use of field id 1576 on your home page. This is a reserved field which can control what is displayed in the application list field. Depending on the value in this field only a subset of servers and entry points can be displayed on the home page. See the Form and Applications Guide for 7.1 Viewing a subset of entry points on page 269. I have used this before and it works beautifully. Saby --- On Thu, 2/5/09, Misi Mladoniczky m...@rrr.se wrote: From: Misi Mladoniczky m...@rrr.se Subject: Re: Double-servers in mid-tier application-list To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 11:50 PM Hi, I thought that the web path only points to the mid-tier-server. You can not specify the AR Server there... Best Regards - Misi, RRR AB, http://rrr.se Misi, Could you not simply use the Email Notifications Web Path on the advanced tab of the server information. This would define the base url that is used when email notifications are generated. HTH, Saby --- On Thu, 2/5/09, Misi Mladoniczky m...@rrr.se wrote: From: Misi Mladoniczky m...@rrr.se Subject: Double-servers in mid-tier application-list To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 2:07 PM Hi, My client has a Mid-Tier configured with THREE server aliases for their ONE arserver: xxx123 xxx123.blabla.se arsprod When a user logs in, he sees two sets of application lists for server xxx123 and arsprod. For some fortunate reason, the xxx123.balbla.se name is omitted. The Server Name Alias is set to xxx123. How do you handle this? I have not set up this system, but I would have set the server-name-alias to arsprod, and only registered one arserver in Mid-Tier-Config. The reason we need xxx123.blabla.se in the config is that Email-Notification-Shortcuts to Mid-Tier is automatically set to the fully qualified name xxx123.blabla.se. I have not found a way to configure this though... Personally, I would have tried to use one alias in all instances. Preferrably the arsprod-alias. I would appreciate any feedback. Best Regards - Misi, RRR AB, http://rrr.se/sv/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Incident Owner - ITSM 7.0.3 p8
To your first question, your observation is correct. The order of Owner assignment appears to be: 1. If user has entered a value for Owner, use it 2. If there is an Owner rule in CFG:Assignment, use it 3. Use default Owner rules based on submitter, assigned group, etc. To your second point, I have not had trouble getting rules to work based on Operational or Product categories, with one exception. If you have multiple rules that have the same Tier 1 value and one has NULL for Tier 2 while the other is non-NULL, there seems to be ambiguity as to which one is located. I would have expected the most-specific value to fire but we did not see that. We fixed it by ensuring that all rules used the same tiers populated. You may be able to address this with sort order. We did not observe that sort order overrode all the other values. If true, I would think it is a bug. Regards, Chuck Baldi On Fri, Feb 6, 2009 at 11:25 AM, J.T. Shyman jshy...@columnit.com wrote: ** I've got a question about Incident Owner assignment in ITSM 7.0.3. I've done some testing and read through the documentation and postings about this on ARSList but I have reached two conclusions that I wanted to get some feedback on from the list membership. First, the Incident Owner assignment does work exactly as stated on pages 125-126 of the Incident Management 7.0 User Guide but only if there isn't a Incident Owner entry for the company in the CFG:Assignment form. This tells me that CFG:Assignment overrides the OTB Incident Management Incident Owner assignment. Has anyone else found this to be true or disagree with this? Second, if there are multiple Incident Owner entries for a given company in CFG:Assignment they are *not* selected by the most specific rule but rather by a long order by statement that looks like this: *ORDER BY *2 DESC,3 ASC,4 DESC,5 ASC,6 ASC,7 DESC,8 ASC,9 ASC,10 ASC,11ASC, 12 ASC,13 ASC,14 ASC,15 ASC,16 ASC,17 ASC, 1 ASC Where 2 is Event 3 is Sort Order 4 is Contact Company 5 is Organization 6 is Department 7 is Location Company 8 is Region 9 is Site Group 10 is Site+ 11 is Operational Tier 1 12 is Operational Tier 2 13 is Operational Tier 3 14 is Product Tier 1 15 is Product Tier 2 16 is Product Tier 3 17 is Product Name 1 is Request ID (Record Number) This, plus the fact that the filter matches most of these fields to a value *or* to NULL leads the to the net effect that the record with the lowest sort order will always be chosen regardless of the fields other than Contact Company and Location Company. Has anyone else found this to be true or disagree with this? If I wanted to set up a set of Incident Owner assignments that would fire on different product and operational categorizations, what would be the best way to do it? --- J.T. Shyman __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: OLE Automation Help
Here you can find more examples. http://www.buoyantsolutions.net/Download_OLE.html I guess you need to have Microsft Word or other componenets installed in the end user computers to have OLE run. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Deve3loper Studio 7.5???
Hi fellows How do you see the new remedy developer studio 7.5?, why to many clicks to make a system? before it was so very fast; rihgt now is nasty... Thanks in advance Greetings from Mexico ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
It's possible to be too big, but 1GB is not too large unless you don't have enough actual memory on your server. if you have 2GB on the server, 1GB is about as large as you want to take it. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, February 05, 2009 7:31 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. _ View this message in context: Tomcat Settings for ARS 7.1 http://n2.nabble.com/Tomcat-Settings-for-ARS-7.1-tp2277436p2277436.html Sent from the ARS (Action Request System) mailing list archive http://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.html at Nabble.com. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Long shot, but I'll ask anyway
This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: transaction for parent/child changes
Thanks for the suggestions! So I might have 3 forms. Primary, Child, and Child-temp... So for editing an existing request w/ existing children I might have an onload activeLink Guide that pushes all the existing Child requests into the Child-Temp form, and the Table List field on the primary form would actually be attached to the child-temp form, not the actual child form. Brilliant! Thanks for the suggestion both of you. I was thinking I would duplicate fields on the child-form for holding present and previous values, but this is much cleaner! Still... wouldn't it be nice to be able to say start trans or something? :-) Thanks again Brien On Fri, Feb 6, 2009 at 8:53 AM, Mark Lev mark@rightstarsystems.comwrote: Perhaps a staging form that holds the child modifications, and a routine to push them to actual when primary form is confirmed. Mark From: Action Request System discussion list(ARSList) on behalf of Brien Dieterle Sent: Fri 2/6/2009 10:34 AM To: arslist@ARSLIST.ORG Subject: transaction for parent/child changes ** We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say yes, lose changes. A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: transaction for parent/child changes
Sounds like a plan, glad it helped. Just a thought. Are there many child records? If so, the prep/load time may suffer if you copy all children recs. You could use the child form as the source for the table, and only save modified children in temp form. Then update when parent finishes. Drawback is that changes will not be visible to the user until the children are updated. Another consideration is record locking. What's the likelihood of 2 people editing the same parent at the same time? You may need to build workflow to prevent this. (i.e.: Check if active parent relationship exists in temp, if so, don't allow edit, if not allow.) I'd be curious to see others ideas on how to address the locking issue. Are there better ways? Does Remedy provide a check? I'm sure this isn't unique situation. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Brien Dieterle Sent: Fri 2/6/2009 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: transaction for parent/child changes ** Thanks for the suggestions! So I might have 3 forms. Primary, Child, and Child-temp... So for editing an existing request w/ existing children I might have an onload activeLink Guide that pushes all the existing Child requests into the Child-Temp form, and the Table List field on the primary form would actually be attached to the child-temp form, not the actual child form. Brilliant! Thanks for the suggestion both of you. I was thinking I would duplicate fields on the child-form for holding present and previous values, but this is much cleaner! Still... wouldn't it be nice to be able to say start trans or something? :-) Thanks again Brien On Fri, Feb 6, 2009 at 8:53 AM, Mark Lev mark@rightstarsystems.com wrote: Perhaps a staging form that holds the child modifications, and a routine to push them to actual when primary form is confirmed. Mark From: Action Request System discussion list(ARSList) on behalf of Brien Dieterle Sent: Fri 2/6/2009 10:34 AM To: arslist@ARSLIST.ORG Subject: transaction for parent/child changes ** We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say yes, lose changes. A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLA 5.5
Does anybody have the PDF's for the ITSM 5.5 suite? Specifically the SLA (i'll take them all if you have them)? I'd really appreciate it. RANT It's pretty weak that BMC doesn't keep the documentation available to PAYING CUSTOMERS! I don't care if it's out of support, it takes NO space to keep them on file *SIGH* /RANT Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Fw: transaction for parent/child changes
Depending on the nature of the data, you could perhaps use the table field as your temporary storage (I.e. Set field local action to place your various values into the currently selected row in the table) and do a table walk to send the table values back to the actual child entry's records when you hit save on the parent. Michael. --Original Message-- From: Brien Dieterle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Sent: Feb 6, 2009 3:34 PM Subject: transaction for parent/child changes ** We've designed a form that has child requests displayed in a table list field. You can interact with these child requests through this form and update them via display only fields and push-fields activelink buttons etc. So the problem is you can update some things on the main form, and update some children requests, close the main request and say yes, lose changes. A user might expect that the changes to the children would be reverted back to what they were. Is there any way to encapsulate the whole process of editing the primary requests and N children requests into a single transaction that gets committed only upon saving of the primary request? Thanks! Brien Dieterle __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: 7.x Midtier: Report to File Doesn't Work
Interesting. You imported just the form, not the workflow on the form, right? What version/patch is your ARS? I can't find the directory you are talking about. If your version is 7.1 can you please send me the def file...directly to me? What patch level do you have? If anyone has ARS 7.1 p005, I would appreciate a def of this form ReportSelection. Please send directly to my address. Thanks. --- On Thu, 2/5/09, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: From: Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com Subject: Re: 7.x Midtier: Report to File Doesn't Work To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 5:23 PM I had the same exact issue and BMC support recommended that we re-import the report form def that is located in the install directory and that did the trick. Rafael Rodriguez Manager Midtier/Remedy Enterprise Broadridge Financial Solutions Inc 201.714.3718 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Thursday, February 05, 2009 4:30 PM To: arslist@ARSLIST.ORG Subject: 7.x Midtier: Report to File Doesn't Work ** Hi all, I can't seem to send a report to a file when using browser client. Report to screen works fine. This is what I do-- Using IE 7, search for some records, highlight the results, click on Report button. ReportSelection form opens. I select a AR System type of report, set destination to file, report format to csv On clicking Run Report, I do get a prompt to specify file name. No way to select a path for the file. On clicking ok, the prompt disappears. The file is nowhere in my file system. No error. If destination is file, not matter what the report format, I get the same behavior. Report to screen is working. What's going on? ARS 7.1 p5, Midtier 7.1 p5. Apache, Weblogic. IE 7. I see that there is a knowledgebase article (20007821) about how upgrade from older version to ARS 7.x fails to update records on ReportType form. My records there seem ok, and its not an upgraded system. If report to file from a browser is working for you, can somebody sendme records from their ReportType form? TIA. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLM Due Date
Hi, I want to display SLA Due date of Incident in overview console. Has anyone done this before? We use AR System 7.0.1 Thanks Regards Jojy Jose The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. The views expressed may not be official policy, but the personal views of the originator. If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software. All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content. The registered office address of Home Retail Group plc (registered in London, number 5863533) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW. Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SLM Due Date
Add the next Taret date to the Overview console for the IM form. If you have not added a field to the Overview Console there is a knowledge base article KM-01007162 that provides the details you need. -Original Message- From: Jojy Jose jojy.j...@homeretailgroup.com To: arslist@ARSLIST.ORG Sent: Fri, 6 Feb 2009 1:34 pm Subject: SLM Due Date ** Hi, ? I want to display SLA Due date of Incident in overview console. Has anyone done this before? ? We use AR System 7.0.1 ? Thanks Regards Jojy Jose ? The information contained in this message or any of its attachments is confidential and may be privileged.? ? Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. ? The views expressed may not be official policy, but the personal views of the originator. ? If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software. ? All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content. ? The registered office address of Home Retail Group plc (registered in London, number 5863533) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.? ? Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group. ? __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
You could write some javascript that fires on load to create an IFRAME on the fly pointing to the sub-form. As it's in the same session, it shouldn't ask for re-authentication. -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com On Feb 6, 2009, at 12:40 PM, Mark Lev wrote: It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
What would be really nice is a Template Form Type; a form that you could setup a look and feel along with core fields that would replicate down to its related forms. So if you had a standard banner or certain fields like a standard navigation bar that should appear on multiple forms, you add those forms to the template. When the Template is updated the changes are reflected instantly through all the other forms. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Friday, February 06, 2009 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Long shot, but I'll ask anyway It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
Mark, Oh.. wait a second... you said without use of web hum DFV's require a Mid-Tier. :( Ref: Integrating-710.pdf pg114. Mid Tier-based graphing solutions. It provides an efficient way to add graphical elements (such as flashboards) to AR System forms. This field provides the following benefits: Sorry... I guess that idea is not an option for you. One advantage to the DVF's is that they have the users credentials available to them. So I would hope that you could find a way to pass that to the Mid-Tier to get the form (HTML/Javascript/CSS/etc..) and pass that back to the ARS client for the run time user. But it would require a Mid-Tier. Is that an option for you? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 1:40 PM, Mark Lev mark@rightstarsystems.com wrote: It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
If it didn't require the user reauthenticating, yes that would be an option, but I want to display fields, not just graphical. It would be nice if the data visualization control allowed a form view to be selected. That would solve my problem without me learning a new program language so I can display Remedy info in Remedy, in a format that I need to. BTW, the purpose of this is that the user has to load form, select, load form, etc to go around the workflow, data trail. OR, I have to build customized views for each combination. If I could load a form with in a DV control, or likewise, I can have them click, and load all within one form, streamlining customizations and user experience. I guess Frames within a web page is the best analogy I can make. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, Oh.. wait a second... you said without use of web hum DFV's require a Mid-Tier. :( Ref: Integrating-710.pdf pg114. Mid Tier-based graphing solutions. It provides an efficient way to add graphical elements (such as flashboards) to AR System forms. This field provides the following benefits: Sorry... I guess that idea is not an option for you. One advantage to the DVF's is that they have the users credentials available to them. So I would hope that you could find a way to pass that to the Mid-Tier to get the form (HTML/Javascript/CSS/etc..) and pass that back to the ARS client for the run time user. But it would require a Mid-Tier. Is that an option for you? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 1:40 PM, Mark Lev mark@rightstarsystems.com wrote: It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
CMDB 2.0
Hi, I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? Also where can I find my reconciliation log? Jane **Stay up to date on the latest news - from sports scores to stocks and so much more. (http://aol.com?ncid=emlcntaolcom0022) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Thanks a lot Joe. The server I am referring to has 8GB of RAM so we could probably go higher than 300 and 1024 Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Incident Owner - ITSM 7.0.3 p8
I'll confirm Chuck's observation for ITSM 7.0.3; we took our implementation one step further: We purposefully constructed all Ownership and Assignment rules to be mutually exclusive; that is, a particular combination of entries for items 2 through 17 as listed by J. T. may be matched by one-and only one!-rule for each of Assignment, and Ownership. Such full specification eliminates the need to rely on estimation of which matching rule will be utilized-because only one such rule will match, period. In particular-that means if one contact entity requests particular treatment for an operational or product combination, rules must be built for ALL OTHER possible operational and/or product combinations which utilize that same contact! Also, if one company requests particular treatment for one department, then other rules must be built for each other department within that same company. More permutations can be observed on location. Configurators need to be aware--this is an exercise in naïve set theory, which is potentially extensive and tedious-and can run afoul of de Morgan's laws on unions, intersections, and complements thereof very easily!! Our implementation includes 239 potential customer contact points, and 60-odd product specifications beyond DSL, at last count. Fortunately, most of our customer contact groups do not specify product or operational criteria, which simplifies the combinations considerably. This paradigm is very configurable-but with a lot of room for ambiguity and confusion. Don W. McClure, P.E. Applications Manager, Call Tracking Administration University of North Texas dwmac (at) unt (dot) edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Friday, February 06, 2009 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Owner - ITSM 7.0.3 p8 ** To your first question, your observation is correct. The order of Owner assignment appears to be: 1. If user has entered a value for Owner, use it 2. If there is an Owner rule in CFG:Assignment, use it 3. Use default Owner rules based on submitter, assigned group, etc. To your second point, I have not had trouble getting rules to work based on Operational or Product categories, with one exception. If you have multiple rules that have the same Tier 1 value and one has NULL for Tier 2 while the other is non-NULL, there seems to be ambiguity as to which one is located. I would have expected the most-specific value to fire but we did not see that. We fixed it by ensuring that all rules used the same tiers populated. You may be able to address this with sort order. We did not observe that sort order overrode all the other values. If true, I would think it is a bug. Regards, Chuck Baldi On Fri, Feb 6, 2009 at 11:25 AM, J.T. Shyman jshy...@columnit.commailto:jshy...@columnit.com wrote: ** I've got a question about Incident Owner assignment in ITSM 7.0.3. I've done some testing and read through the documentation and postings about this on ARSList but I have reached two conclusions that I wanted to get some feedback on from the list membership. First, the Incident Owner assignment does work exactly as stated on pages 125-126 of the Incident Management 7.0 User Guide but only if there isn't a Incident Owner entry for the company in the CFG:Assignment form. This tells me that CFG:Assignment overrides the OTB Incident Management Incident Owner assignment. Has anyone else found this to be true or disagree with this? Second, if there are multiple Incident Owner entries for a given company in CFG:Assignment they are not selected by the most specific rule but rather by a long order by statement that looks like this: ORDER BY 2 DESC,3 ASC,4 DESC,5 ASC,6 ASC,7 DESC,8 ASC,9 ASC,10 ASC,11 ASC,12 ASC,13 ASC,14 ASC,15 ASC,16 ASC,17 ASC, 1 ASC Where 2 is Event 3 is Sort Order 4 is Contact Company 5 is Organization 6 is Department 7 is Location Company 8 is Region 9 is Site Group 10 is Site+ 11 is Operational Tier 1 12 is Operational Tier 2 13 is Operational Tier 3 14 is Product Tier 1 15 is Product Tier 2 16 is Product Tier 3 17 is Product Name 1 is Request ID (Record Number) This, plus the fact that the filter matches most of these fields to a value or to NULL leads the to the net effect that the record with the lowest sort order will always be chosen regardless of the fields other than Contact Company and Location Company. Has anyone else found this to be true or disagree with this? If I wanted to set up a set of Incident Owner assignments that would fire on different product and operational categorizations, what would be the best way to do it? --- J.T. Shyman __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___
Re: Tomcat Settings for ARS 7.1
Yes, so long as you understand that just because your server is 8GB, it doesn't mean that its the 'total available free memory'. Your total available free memory when tomcat is not running is 8GB minus whatever is consumed by other processes or applications that run on that server. So that could make that total available free memory down to about 5 or 6 depending on what other processes and applications share the system memory with tomcat. Hope that helps.. Cheers Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 4:06:51 PM Subject: Re: Tomcat Settings for ARS 7.1 ** Thanks a lot Joe. The server I am referring to has 8GB of RAM so we could probably go higher than 300 and 1024 Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From:Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
Perhaps (or perhaps not) an would be option to use the JSR-168 capability of AR System which would give you the ability to display a form as a portlet. While not really a form within a form, it could enable you to create a portal that shows multiple forms at the same time... 14-Oct-2006 Displaying an AR System Form in a PortletPDF http://www.bmc.com/supportu/documents/56/86/65686/65686.pdf This one is definitely web based - which you said you didn't want... but just throwing out ideas in case it sparks some other solution for you. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Mark Lev Sent: Fri 2/6/2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway If it didn't require the user reauthenticating, yes that would be an option, but I want to display fields, not just graphical. It would be nice if the data visualization control allowed a form view to be selected. That would solve my problem without me learning a new program language so I can display Remedy info in Remedy, in a format that I need to. BTW, the purpose of this is that the user has to load form, select, load form, etc to go around the workflow, data trail. OR, I have to build customized views for each combination. If I could load a form with in a DV control, or likewise, I can have them click, and load all within one form, streamlining customizations and user experience. I guess Frames within a web page is the best analogy I can make. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, Oh.. wait a second... you said without use of web hum DFV's require a Mid-Tier. :( Ref: Integrating-710.pdf pg114. Mid Tier-based graphing solutions. It provides an efficient way to add graphical elements (such as flashboards) to AR System forms. This field provides the following benefits: Sorry... I guess that idea is not an option for you. One advantage to the DVF's is that they have the users credentials available to them. So I would hope that you could find a way to pass that to the Mid-Tier to get the form (HTML/Javascript/CSS/etc..) and pass that back to the ARS client for the run time user. But it would require a Mid-Tier. Is that an option for you? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 1:40 PM, Mark Lev mark@rightstarsystems.com wrote: It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark
Re: Tomcat Settings for ARS 7.1
Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Tomcat and IIS must be both using the same port causing a conflict? What is your port configuration? By default Tomcat should use 8080 and IIS should be using 80. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Louise Van Hine Sent: Friday, February 06, 2009 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe -- From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe -- From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. No virus found in this outgoing message. Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.18/1937 - Release Date: 2/6/2009 11:31 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Rocky Mountain BMC Remedy User Group (RMRUG): Wednesday, Feb 25th 8:00am - 12:00pm
Rocky Mountain BMC Remedy User Group (RMBRUG): The next Rocky Mountain BMC Remedy User Group meeting is scheduled for Wednesday, February 25th, from 8:00am - 12:00pm and will be held at the Hilton Garden Inn Highlands Ranch which is located at 1050 Plaza Dr., Highlands Ranch, CO 80126 ( http://www.hiltongardeninn.com/en/gi/hotels/index.jhtml?ctyhocn=DENSWGI http://www.hiltongardeninn.com/en/gi/hotels/index.jhtml?ctyhocn=DENSWGI). We have assembled a great group of speakers, so I look forward to your attendance. Here are the topics that will be discussed: . AR System ITSM v7.5 new release overview (presentation by Cindy McCririe) . Enhancing Remedy with Kinetic Data: Request, Survey and Calendar solutions built on Remedy; http://www.kineticdata.com www.kineticdata.com (presentation by John Sundberg) . Application Problem Resolution for Remedy - new product overview (presentation by Lee Van Sluyters) If you have not already sent your RSVP, please email me as soon as possible since attendance is limited and the seats are filling up quickly (RSVP no later than this Wednesday, February 11th). Thanks again for your participation in the RMRUG, and please feel free to contact me with any questions. Regards, Bill Bill Mell Director of Sales Rapid Technologies Office: 303-948-1014 x115 Mobile: 303-589-0511 bill.m...@raptek.com www.raptek.com http://www.raptek.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
