Re: Error Consuming HP SM7.10 Webservice from out of BMC Remedy.

[Rakshit Bhandary]

Hi Robert,

Did you check the connectivity between your AR server and the webservice box
which you are trying to connect to?

Regards,
Rakshit

On Thu, Feb 19, 2009 at 1:16 PM,
robert.2.k...@continental-corporation.comwrote:


 Dear list,

 We are trying to consume the Incident Management WebService from HP Service
 Manager 7.10 from within BMC Remedy.



 We are getting the below error message, when trying to load the wsdl in
 Remedy. Also attached the wsdl (I can load it fine in the browser though).
 Do you have any idea? I'm clueless. Maybe that WS is too complex for
 Remedy?

 Thanks in advance! Robert

 Remedy Server: 7.1.0 patch2
 Midtier Version: 7.0.01 patch6
 HP Service Manager 7.10
 WSDL we use: http://RBGS36PA:13080/SM/7/IncidentManagement.wsdl

 ===
 ERROR: WSDLException (at /definitions/types/xs:schema/xs:schema):
 faultCode=OTHER_ERROR: An error occurred trying to resolve schema referenced
 at 'http://www.w3.org/2005/05/xmlmime', relative to '
 http://RBGS36PA.cw01.contiwan.com:13080/SM/7/Common.xsd'http://RBGS36PA.cw01.contiwan.com:13080/SM/7/Common.xsd%27.:
 Connection timed out: connect

 Additional Details:
 Connection timed out: connect
 com.bmc.arsys.ws.util.ARWSException: WSDLException (at
 /definitions/types/xs:schema/xs:schema): faultCode=OTHER_ERROR: An error
 occurred trying to resolve schema referenced at '
 http://www.w3.org/2005/05/xmlmime', relative to '
 http://RBGS36PA.cw01.contiwan.com:13080/SM/7/Common.xsd'http://RBGS36PA.cw01.contiwan.com:13080/SM/7/Common.xsd%27.:
 Connection timed out: connect
 at com.bmc.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:114)
 at
 com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:406)
 at
 com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:213

 ===



 Mit freundlichen Grüßen/Best regards
 Robert Kern

 Corporate Infrastructure IT Operations - Service Integration - Service Desk
 IT CI OP SI SD
 Continental Automotive GmbH
 Sodener Strasse 9, 65824 Schwalbach, Germany

 Telefon/Phone: +49 6196872546
 Telefax: +49 619 687792546
 E-Mail: robert.2.k...@continental-corporation.com
 www.continental-corporation.com
 __
 Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
 Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier,
 Harald Stuhlmann
 Sitz der Gesellschaft/Registered office: Hannover
 Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr.
 DE814950663
 ___
 Proprietary and confidential. Distribution only by express authority of
 Continental AG or its
 subsidiaries.

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AW: Error Consuming HP SM7.10 Webservice from out of BMC Remedy.

[Conny Martin]

Robert,
 
the admintool is trying to load the file http://www.w3.org/2005/05/xmlmime. 
Your machine running the admintool must have access to the internet either 
direct or via http-proxy. In case of http-proxy you have to set up your 
admintool to use the proxy(see attached screenshot).
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von 
robert.2.k...@continental-corporation.com
Gesendet: Donnerstag, 19. Februar 2009 08:46
An: arslist@ARSLIST.ORG
Betreff: Error Consuming HP SM7.10 Webservice from out of BMC Remedy.



Dear list, 

We are trying to consume the Incident Management WebService from HP Service 
Manager 7.10 from within BMC Remedy. 



We are getting the below error message, when trying to load the wsdl in Remedy. 
Also attached the wsdl (I can load it fine in the browser though). 
Do you have any idea? I'm clueless. Maybe that WS is too complex for Remedy? 

Thanks in advance! Robert 

Remedy Server: 7.1.0 patch2 
Midtier Version: 7.0.01 patch6 
HP Service Manager 7.10 
WSDL we use: http://RBGS36PA:13080/SM/7/IncidentManagement.wsdl 

=== 
ERROR: WSDLException (at /definitions/types/xs:schema/xs:schema): 
faultCode=OTHER_ERROR: An error occurred trying to resolve schema referenced at 
'http://www.w3.org/2005/05/xmlmime', relative to 
'http://RBGS36PA.cw01.contiwan.com:13080/SM/7/Common.xsd'.: Connection timed 
out: connect 

Additional Details: 
Connection timed out: connect 
com.bmc.arsys.ws.util.ARWSException: WSDLException (at 
/definitions/types/xs:schema/xs:schema): faultCode=OTHER_ERROR: An error 
occurred trying to resolve schema referenced at 
'http://www.w3.org/2005/05/xmlmime', relative to 
'http://RBGS36PA.cw01.contiwan.com:13080/SM/7/Common.xsd'.: Connection timed 
out: connect 
at com.bmc.arsys.ws.wsdl.WsdlParser.init(WsdlParser.java:114) 
at 
com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:406) 
at 
com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:213
 
=== 



Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: robert.2.k...@continental-corporation.com
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, Harald 
Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. 
DE814950663
___
Proprietary and confidential. Distribution only by express authority of 
Continental AG or its
subsidiaries.

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attachment: scr.jpg

FW: Critical: DSO queue on network congestion

[Sucharita SINGHAL]

 Hello List,

I seek your immediate support on an issue we are facing in our infrastructure. 
The DSO queue starts populating because of network congestion.
Now we need to put the server DSO communication on priority, please advice 
which port we should say should be on priority on network communications.

Thanks to reply asap.

In case of non clarity, please call me on given no.

Thanks
Regards
Manish
+91 9810798076

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Replying to posts from the website doesn't seem to work

[Trond Valen]

Hi

What does it take to reply on a post on listserv.rbugs.com? I'm trying to
use the Reply button that shows when I'm reading the post. It seems to work
fine, but my post never reaches the list. I'm using IE 7, Win XP. When I
reply from gmail, it works fine. Is that the way I have to do it?

Trond

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Re: Critical: DSO queue on network congestion

[Danny Kellett]

Whatever TCP port your destination AR Servers are running on. If you are 
running portmapper only then this could change on every restart.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sucharita SINGHAL
Sent: 19 February 2009 10:10
To: arslist@ARSLIST.ORG
Subject: FW: Critical: DSO queue on network congestion

 Hello List,

I seek your immediate support on an issue we are facing in our infrastructure. 
The DSO queue starts populating because of network congestion.
Now we need to put the server DSO communication on priority, please advice 
which port we should say should be on priority on network communications.

Thanks to reply asap.

In case of non clarity, please call me on given no.

Thanks
Regards
Manish
+91 9810798076

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The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 

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What's wrong with this configuration

[Marek B.]

Hi,
Our environment consists of 2 ARServers with loadbalancer and 2 MidTiers
with a separate loadbalancer.
AR Server Setting for MT1 are: one entry for ARS1 and one for
ARS_LoadBalancer, MT2 the same respectively.
The settings for Preference Server, Data VisualizationModule Server,
HomePage Server, Authentication Server are set to ARS1

The problem is if we go to the home page via MT_Loadbalancer all the
application links are doubled.
One link is for ARS1 and the second for ARS_LoadBalancer.
If I remove the ARS_LoadBalancer entry from MT1 the page displays fine, but
instead of this we got problem with displaying flashboards when
entering via loadbalancer.


Static mappings of IP addresses for host names are as follows:
host file for ARS1:
IP_of_MT1  MT1
IP_of_ARS1   ARS_LoadBalancer

host file for MT1:
IP_of_ARS1 ARS_LoadBalancer

Please help me figure out what the correct configuration should be to get
rid of the annoying  behaviour.

regards,
Marek

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Re: AW: Error Consuming HP SM7.10 Webservice from out of BMC Remedy. (solved)

[Robert . 2 . Kern]

Thank you Conny and Rakshit. Makes sense and works sweat now.

Issue here was/is that we have a procy pac which is like 10 pages long,
and the proxy I used before seemed to actually have not been the right one
(although it worked, when directly entering this one at the browser 
config).

With that hint I now looked into the procx pac again and spotted another
proxy and this one works.

Thanks again!
Robert



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Re: Workflow objects not displaying in window - SOLVED

[Dwayne Martin]

Thanks, Conny and Fred,

I've never used the Window-Cascade feature and forgot it was there.  That 
solves the problem very nicely, at least in the short run.

I am looking at the ar.ini file but don't see anything called 
Admin-WinPositions.  Maybe that's what is causing the problem.

The problem comes and goes but at least I know what to do when it happens.

Thanks again,
Dwayne


-
Date: Wed 18 Feb 13:39:31 EST 2009
From: Conny Martin conny.mar...@t-systems.com

Dwayne,

this is a common problem. Select Window-Cascade and all open objects will 
be arranged in the visible area of your Administrator-Window.

HTH

Kind Regards Conny  

-
Date: Wed, 18 Feb 2009 10:40:50 -0600
From: Grooms, Frederick W frederick.w.gro...@xo.com  

Your window list in your preferences is telling Windows to display that window 
in an XY position off of your monitor.  This is the same problem that some 
people have had with the Object List in the user tool.

There are 2 solutions.   
 1.  Edit your ar.ini (the section is called [Admin-WinPositions] ) to fix the 
 position.   
 2.  Edit your ar.ini and remove that section completely.  The Admin tool will 
 re-create it.

If you use a preference server change the Edit your ar.ini above to be Edit 
your AR System Administrator Preference record

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Wednesday, February 18, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Workflow objects not displaying in window

Dear List,

I’ve been using the 7.1 p3 version of the client Admin tool for probably a 
year, but something strange has suddenly started happening.  I try to display 
an Active Link or Filter, and it won’t appear in the window.  The Window 
menu lists it, but when I select it nothing happens.  It appears to be 
displaying outside the window boundary.

If I maximize (resize to fit window) any object that IS displaying, then all 
objects are maximized, including the ones that were off-screen, and I can work 
with them.  But I can only see one at a time, which is unhandy.

Two factors that may be related:
1. I have a dual monitor, but I’ve had it for years.
2. I am logged into my PC as “User” rather than “Administrator.”  That just 
happened  two weeks ago so it could have something to do with the problem.

Any suggestions?
(I know we need to upgrade to 7.5, but that doesn’t fit into our schedule just 
now.)

Dwayne Martin
James Madison University

(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)

Re: Books for Remedy version 6 ,7 and CMDB

[Benedetto Cantatore]

2.Crystal Reports 2008: The Complete Reference (Complete Reference
Series) by George Peck
Excellent book, covers beginners to advance topics.  I'd almost say
with regards to Crystal, the only book you'll need.  Also tek-tips.com
has an excellent crystal forum, between the two, you'll have a good
understanding of Crystal.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


 rajatsha...@eaton.com 02/18/09 11:30 PM 

** ** I think we are going out of context here
I wanted to know if we have books in the market so that I can buy and
enhance my knowledge
I found couple of books in the Amazon website
 
1.Crystal Reports: A Beginner's Guide by David McAmis
2.Crystal Reports 2008: The Complete Reference (Complete Reference
Series) by George Peck
3.Step-by-Step Guide to Building a CMDB by BMC Software
4.Viewpoint: Focus on CMDB by BMC Software
 
Any comments on these books ..?

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, February 19, 2009 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB



** Its actually slicker than that. Its basically print on demand. Keeps
inventory and costs lower. 

Rick 
Sent from my Verizon Wireless BlackBerry
From: William Rentfrow 
Date: Wed, 18 Feb 2009 20:20:39 -0600
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB

Actuallyanyone can publish a book and get it on Amazon.  All you
need to do is write the book and then get an ISBN # and the
corresponding UPC graphic ($125? - been a long time since I looked). 
When your book is printed it must have that number/graphic on it.  Then
you just fill out the appropriate paperwork and asking price, and send
two copies to Amazon.  They'll list it with your description and price. 
They get a cut of the sale - 55% I believe.
 
That may seem like a lot but it's substantially better than what large
publishers give authors for each book sold.
 
If they sell out they will then re-order from you.  I don't know the
full details but it seems the way to go if you're inclined toward
self-publishing and do not want to do the fulfillment part of it.
 
William RentfrowPrincipal Consultant, StrataCom
inc.wrentf...@stratacominc.com715-410-8056 C715-592-5185 O
 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield
Sent: Wednesday, February 18, 2009 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB



** DIV {MARGIN: 0px}I cannot fault your logic, John.  The actual
market for any book dealing with Action Request System must be
exceedingly small.  And yet I see books on the market with audiences the
must be equally tiny.  For example, how many people in the world
actually develop and administer PeopleSoft applications?  Probably a
fair number.  Now, of that fair number how many are interested in SQR?
 (So interested that they'd buy a book.)  A handful?  Maybe 20?  OK, 50,
tops!  But look at this:

 
http://www.amazon.com/SQR-PeopleSoft-Other-Applications-Second/dp/1932394001

Now, I happen to know a little SQR because I worked at Brio for awhile.
 It's a very esoteric query language.  Oh, it's interesting, to be sure,
but why is there a whole book on it?  (OK, it's a pretty old book, but
even in 2003 the market must have been a sliver of a sliver.)

I know the technical book publishers are not interested in Remedy.  And
I know they have good reasons for not persuing the ARS market.  But
I'd bet you any amount of money if Oracle or PeopleSoft bought AR System
from BMC, there'd be at least 5 titles on ARS within six months.  And at
least four of them would stink.

John, they don't wanna, 'cause they don't wanna.

--Tim

From: John john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 18, 2009 1:13:13 PM
Subject: Re: [ARSLIST] Books for Remedy version 6 ,7 and CMDB

** 

Also -- I have thought of this too.


Consider how many would actually be purchased?


If BMC says they have 10,000 Sites -- how many customers is that? 


Lets assume 10,000.




Lets assume they all want to buy 1 copy.




That would be 10,000 sales.




How much would somebody pay for that book?


$100?




OK - $1,000,000 in.


However -- 
cost of publishing
cost of writing
cost of printing
cost of selling
opportunity cost to have gone fishing instead (this is quite high)






I claim not 10,000
I claim not 100%
I claim not $100.


roughly half of each.




Now we are talking $125,000 in. --- Not enough to do it.






-John









-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com



On Feb 18, 2009, at 1:06 PM, Pierson, Shawn wrote:
** Also, wouldn't BMC have to give permission to the authors of such a
book?  How would you handle copyright terms, screenshots, 

Remedy Upgrade

[Gary Roach]

We are on a 6.0.3  patch 020 server.  Client 6.00.1 patch 1364.   we want 
to upgrade to v 7.1.   Can anyone say how long (time) this would typically 
take ?

Thank you,

Gary Roach
gary.ro...@kennametal.com

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Re: Books for Remedy version 6 ,7 and CMDB

[Remedy Maniac]

**




I think I remember having heard about something like "ARSystem for
Dummies" some time ago ...
maybe if you google for it ...
but not sure ... maybe I confuse ...
serouche



Rajat Sharma wrote:
**
  
  
  I think we are going out of
context here
  I wanted to know if we have
books in the market so that I can buy and enhance my knowledge
  I found couple of books in the
Amazon website
  
  1.Crystal Reports: A Beginner's
Guide by David McAmis
2.Crystal Reports 2008: The Complete Reference (Complete Reference
Series) by George Peck
3.Step-by-Step Guide to Building a CMDB by BMC Software
4.Viewpoint: Focus on CMDB by BMC Software
  
  Any comments on these books ...?
  
  
  From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On
Behalf Of Rick Cook
  Sent: Thursday, February 19, 2009 7:59 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Books for Remedy version 6 ,7 and CMDB
  
  
**
  
Its actually slicker than that. Its basically print on demand. Keeps
inventory and costs lower. 
  
Rick
  Sent from my Verizon Wireless BlackBerry
  
  
  From:
William Rentfrow 
  Date: Wed, 18 Feb 2009 20:20:39 -0600
  To: arslist@ARSLIST.ORG
  Subject: Re: Books for Remedy version 6 ,7 and CMDB
  
  Actuallyanyone can publish a
book and get it on Amazon. All you need to do is write the book and
then get an ISBN # and the corresponding UPC graphic ($125? - been a
long time since I looked). When your book is printed it must have that
number/graphic on it. Then you just fill out the appropriate paperwork
and asking price, and send two copies to Amazon. They'll list it with
your description and price. They get a cut of the sale - 55% I believe.
  
  That may seem like a lot but
it's substantially better than what large publishers give authors for
each book sold.
  
  If they sell out they will then
re-order from you. I don't know the full details but it seems the way
to go if you're inclined toward self-publishing and do not want to do
the fulfillment part of it.
  
  
  William Rentfrow
  Principal Consultant,
StrataCom Inc.
  wrentf...@stratacominc.com
  715-410-8056 C
  715-592-5185O
  
  
  
  
  From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On
Behalf Of Tim Widowfield
  Sent: Wednesday, February 18, 2009 5:47 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Books for Remedy version 6 ,7 and CMDB
  
  
**
  
  
  I cannot fault your logic, John. The actual market for any
book dealing with Action Request System must be exceedingly small. And
yet I see books on the market with audiences the must be equally tiny.
For example, how many people in the world actually develop and
administer PeopleSoft applications? Probably a fair number. Now, of
that "fair number" how many are interested in SQR? (So interested that they'd buy a book.) A handful? Maybe 20? OK, 50, tops! But look
at this:
  

http://www.amazon.com/SQR-PeopleSoft-Other-Applications-Second/dp/1932394001
  
Now, I happen to know a little SQR because I worked at Brio for
awhile. It's a very esoteric query language. Oh, it's interesting, to
be sure, but why is there a whole book on it? (OK, it's a pretty old
book, but even in 2003 the market must have been a sliver of a sliver.)
  
I know the technical book publishers are not interested in Remedy. And
I know they have "good reasons" for not persuing the ARS market. But
I'd bet you any amount of money if Oracle or PeopleSoft bought AR
System from BMC, there'd be at least 5 titles on ARS within six
months. And at least four of them would stink.
  
John, they don't wanna, 'cause they don't wanna.
  
--Tim
  
  
  From:
John john.sundb...@kineticdata.com
  To: arslist@ARSLIST.ORG
  Sent: Wednesday,
February 18, 2009 1:13:13 PM
  Subject: Re: [ARSLIST]
Books for Remedy version 6 ,7 and CMDB
  
**
  
  
  Also -- I have thought of this too.
  
  
  Consider how many would actually be purchased?
  
  
  If BMC says they have 10,000 Sites -- how many customers is
that?
  
  
  Lets assume 10,000.
  
  
  
  
  Lets assume they all want to buy 1 copy.
  
  
  
  
  That would be 10,000 sales.
  
  
  
  
  How much would somebody pay for that book?
  
  
  $100?
  
  
  
  
  OK - $1,000,000 in.
  
  
  However --
  cost of publishing
  cost of writing
  cost of printing
  cost of selling
  opportunity cost to have gone fishing instead (this is quite
high)
  
  
  
  
  
  
  I claim not 10,000
  I claim not 100%
  I claim not $100.
  
  
  roughly half of each.
  
  
  
  
  Now we are talking $125,000 in. --- Not enough to do it.
  
  
  
  
  
  
  -John
  
  
  
  
  
  
  
  
  
  
  
  --
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
  john.sundb...@kineticdata.com
  
  
  
  
  On Feb 18, 2009, at 1:06 PM, Pierson, Shawn wrote:
  
  
  **
  
  Also,
wouldnt BMC have to give permission to the authors of such a book?
How would you handle copyright 

Re: Books for Remedy version 6 ,7 and CMDB

[Mohan Panchangmath]

Rajat to cut short your search, BMC Remedy product books are NOT available for 
sale in the market.
You can download all relevant Remedy pdfs from their support site provided you 
have the access to their site.

Thanks,
Mohan






--- On Wed, 2/18/09, Rajat Sharma rajatsha...@eaton.com wrote:

 From: Rajat Sharma rajatsha...@eaton.com
 Subject: Re: Books for Remedy version 6 ,7 and CMDB
 To: arslist@ARSLIST.ORG
 Date: Wednesday, February 18, 2009, 11:30 PM
 I think we are going out of context here
 I wanted to know if we have books in the market so that I
 can buy and
 enhance my knowledge
 I found couple of books in the Amazon website
  
 1.Crystal Reports: A Beginner's Guide by David McAmis
 2.Crystal Reports 2008: The Complete Reference (Complete
 Reference
 Series) by George Peck
 3.Step-by-Step Guide to Building a CMDB by BMC Software
 4.Viewpoint: Focus on CMDB by BMC Software
  
 Any comments on these books ...?
 
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
 Sent: Thursday, February 19, 2009 7:59 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Books for Remedy version 6 ,7 and CMDB
 
 
 ** 
 Its actually slicker than that. Its basically print on
 demand. Keeps
 inventory and costs lower. 
 
 Rick 
 
 Sent from my Verizon Wireless BlackBerry
 
 
 
 From: William Rentfrow 
 Date: Wed, 18 Feb 2009 20:20:39 -0600
 To: arslist@ARSLIST.ORG
 Subject: Re: Books for Remedy version 6 ,7 and CMDB
 
 
 Actuallyanyone can publish a book and get it on Amazon.
  All you
 need to do is write the book and then get an ISBN # and the
 corresponding UPC graphic ($125? - been a long time since I
 looked).
 When your book is printed it must have that number/graphic
 on it.  Then
 you just fill out the appropriate paperwork and asking
 price, and send
 two copies to Amazon.  They'll list it with your
 description and price.
 They get a cut of the sale - 55% I believe.
  
 That may seem like a lot but it's substantially better
 than what large
 publishers give authors for each book sold.
  
 If they sell out they will then re-order from you.  I
 don't know the
 full details but it seems the way to go if you're
 inclined toward
 self-publishing and do not want to do the fulfillment part
 of it.
  
 
 William Rentfrow
 
 Principal Consultant, StrataCom Inc.
 
 wrentf...@stratacominc.com
 
 715-410-8056 C
 
 715-592-5185 O
 
  
 
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield
 Sent: Wednesday, February 18, 2009 5:47 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Books for Remedy version 6 ,7 and CMDB
 
 
 ** 
 I cannot fault your logic, John.  The actual market for any
 book dealing
 with Action Request System must be exceedingly small.  And
 yet I see
 books on the market with audiences the must be equally
 tiny.  For
 example, how many people in the world actually develop and
 administer
 PeopleSoft applications?  Probably a fair number.  Now, of
 that fair
 number how many are interested in SQR?  (So
 interested that they'd buy
 a book.)  A handful?  Maybe 20?  OK, 50, tops!  But look at
 this:
 
  
 http://www.amazon.com/SQR-PeopleSoft-Other-Applications-Second/dp/193239
 4001
 
 Now, I happen to know a little SQR because I worked at Brio
 for awhile.
 It's a very esoteric query language.  Oh, it's
 interesting, to be sure,
 but why is there a whole book on it?  (OK, it's a
 pretty old book, but
 even in 2003 the market must have been a sliver of a
 sliver.)
 
 I know the technical book publishers are not interested in
 Remedy.  And
 I know they have good reasons for not persuing
 the ARS market.  But
 I'd bet you any amount of money if Oracle or PeopleSoft
 bought AR System
 from BMC, there'd be at least 5 titles on ARS within
 six months.  And at
 least four of them would stink.
 
 John, they don't wanna, 'cause they don't
 wanna.
 
 --Tim
 
 
 
 
 From: John john.sundb...@kineticdata.com
 To: arslist@ARSLIST.ORG
 Sent: Wednesday, February 18, 2009 1:13:13 PM
 Subject: Re: [ARSLIST] Books for Remedy version 6 ,7 and
 CMDB
 
 ** 
 
 Also -- I have thought of this too.
 
 Consider how many would actually be purchased?
 
 If BMC says they have 10,000 Sites -- how many customers is
 that? 
 
 Lets assume 10,000.
 
 
 Lets assume they all want to buy 1 copy.
 
 
 That would be 10,000 sales.
 
 
 How much would somebody pay for that book?
 
 $100?
 
 
 OK - $1,000,000 in.
 
 However -- 
 cost of publishing
 cost of writing
 cost of printing
 cost of selling
 opportunity cost to have gone fishing instead (this is
 quite high)
 
 
 
 I claim not 10,000
 I claim not 100%
 I claim not $100.
 
 roughly half of each.
 
 
 Now we are talking $125,000 in. --- Not enough to do it.
 
 
 
 -John
 
 
 
 
 
 -- 
 John David Sundberg
 235 East 6th Street, Suite 400B
 St. Paul, MN 55101

Re: Workflow objects not displaying in window

[Mark Lev]

A trick I've used when this happens, not just in Remedy, but other apps can 
loose windows, is to select the window or app (via Alt-Tab or Window menu 
option), and although you cannot see the window, do the following:
 
press Alt-Space, then M
 
Use the arrow keys up, down, left or right until you see the window scroll back 
into view.

Mark



From: Action Request System discussion list(ARSList) on behalf of Conny Martin
Sent: Wed 2/18/2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: AW: Workflow objects not displaying in window



Dwayne,

this is a common problem. Select Window-Cascade and all open objects will 
be arranged in the visible area of your Administrator-Window.

HTH

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Dwayne Martin
Gesendet: Mittwoch, 18. Februar 2009 17:26
An: arslist@ARSLIST.ORG
Betreff: Workflow objects not displaying in window

Dear List,

I've been using the 7.1 p3 version of the client Admin tool for probably a 
year, but something strange has suddenly started happening.  I try to display 
an Active Link or Filter, and it won't appear in the window.  The Window menu 
lists it, but when I select it nothing happens.  It appears to be displaying 
outside the window boundary.

If I maximize (resize to fit window) any object that IS displaying, then all 
objects are maximized, including the ones that were off-screen, and I can work 
with them.  But I can only see one at a time, which is unhandy.

Two factors that may be related:
1. I have a dual monitor, but I've had it for years.
2. I am logged into my PC as User rather than Administrator.  That just 
happened  two weeks ago so it could have something to do with the problem.

Any suggestions?
(I know we need to upgrade to 7.5, but that doesn't fit into our schedule just 
now.)

Dwayne Martin
James Madison University

(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)

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Re: What's wrong with this configuration

[Grooms, Frederick W]

Make sure that each ARS Server knows itself by both the local server name and 
the load balancer nane

In the ar.conf (ar.cfg for Windows) add the other names as additional IP-Name 
entries.   
Server-Name: ARS1   
IP-Name: ARS1.blabla.net   
IP-Name: ARS_LoadBalancer   
IP-Name: ARS_LoadBalancer.blabla.net   

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marek B.
Sent: Thursday, February 19, 2009 5:47 AM
To: arslist@ARSLIST.ORG
Subject: What's wrong with this configuration

Hi,

Our environment consists of 2 ARServers with loadbalancer and 2 MidTiers with a 
separate loadbalancer.
AR Server Setting for MT1 are: one entry for ARS1 and one for ARS_LoadBalancer, 
MT2 the same respectively.
The settings for Preference Server, Data VisualizationModule Server, HomePage 
Server, Authentication Server are set to ARS1

The problem is if we go to the home page via MT_Loadbalancer all the 
application links are doubled.
One link is for ARS1 and the second for ARS_LoadBalancer.
If I remove the ARS_LoadBalancer entry from MT1 the page displays fine, but 
instead of this we got problem with displaying flashboards when 
entering via loadbalancer.


Static mappings of IP addresses for host names are as follows:
host file for ARS1:
IP_of_MT1                 MT1
IP_of_ARS1                ARS_LoadBalancer 

host file for MT1:
IP_of_ARS1                ARS_LoadBalancer 

Please help me figure out what the correct configuration should be to get rid 
of the annoying  behaviour.

regards,
Marek

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Re: Remedy Upgrade

[Grooms, Frederick W]

It would help if you would state what OS and DB (Also if you are using any 
Remedy applications like ITSM).

We recently did this.   
 First we pushed out the 7.1.0 patch 004 client to the users   
 We were already on Oracle 10g so no change there   
 We were on Solaris 8 so we had to upgrade to Solaris 9 or 10 (We did 10)   
 We do not use any of the canned applications (pure custom shop)   
 The Upgrade took about 90 minutes (since it has to go thru each form and 
update the size of each Created_By and Last_modified_By field)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gary Roach
Sent: Thursday, February 19, 2009 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade

We are on a 6.0.3  patch 020 server.  Client 6.00.1 patch 1364.   we want to 
upgrade to v 7.1.   Can anyone say how long (time) this would typically take ? 

Thank you,

Gary Roach
gary.ro...@kennametal.com

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Wildcard question

[Mark Milke]

Hi Listers,

I'm still on ARS 6.3.

I need to make an AL that checks if a value of a char fields is made
of max. 8 digits.

I did this:

'fieldname' LIKE  [0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9]

but this works only if I enter exact 8 digits...

Then I need to check if the value in the char field begins with E or
I, the second character is alphanumeric and the third character is a
.
The lenght of the value doesn't matter in this case.

I'm trying:

('fieldname' LIKE  E[A-Z].%)  OR ('fieldname' LIKE  I[A-Z].%)

but it fails.


What am I missing here?

Thanks,
Mark

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Re: Remedy Upgrade

[Gary Roach]

We are on Oracle 10g running on HP UX.   We need to upgrade before moving 
to IBM AIX. 

Thank you,

Gary Roach
gary.ro...@kennametal.com





Grooms, Frederick W frederick.w.gro...@xo.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
02/19/2009 10:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Remedy Upgrade






It would help if you would state what OS and DB (Also if you are using any 
Remedy applications like ITSM).

We recently did this. 
 First we pushed out the 7.1.0 patch 004 client to the users 
 We were already on Oracle 10g so no change there 
 We were on Solaris 8 so we had to upgrade to Solaris 9 or 10 (We did 10)  

 We do not use any of the canned applications (pure custom shop) 
 The Upgrade took about 90 minutes (since it has to go thru each form and 
update the size of each Created_By and Last_modified_By field) 

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gary Roach
Sent: Thursday, February 19, 2009 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Upgrade

We are on a 6.0.3  patch 020 server.  Client 6.00.1 patch 1364.   we want 
to upgrade to v 7.1.   Can anyone say how long (time) this would typically 
take ? 

Thank you,

Gary Roach
gary.ro...@kennametal.com

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Re: Wildcard question

[Brian Bishop]

Hi Mark,

If you want to make sure that it is a maximum of 8 digits do the following.

Do a a/l set fields into an display only integer field of LENGTHC($field
name$)

Follow it up with a second a/l that has a qualification of integer field is
8 and throws an error message
This will allow anything from 0 to 8 characters.

If I want to ensure a character field is numeric only I do the following.

a/l or filter set fields into a display only char field
REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPL
ACE($ISSINumber$,  0,  ),  1,  ),  2,  ),  3,  ),  4,
),  5,  ),  6,  ),  7,  ),  8,  ),  9,  )

follow this up with either a second action checking length and if it is
greater than 0 there must be other characters beside numeric, or check if it
is NULL. The replace will take away all numeric values and if anything is
left it can't be purely numeric.

For your second problem check if it is E% or I% if it isn't throw an error
message. If it is then check if the field is __.% That is two underscores a
full stop and then % for anything. All these checks will need to be a NOT
'fieldname' LIKE

Brian Bishop
Goldstag Consultants Ltd
tel: 07973 746832

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: 19 February 2009 16:05
To: arslist@ARSLIST.ORG
Subject: Wildcard question

Hi Listers,

I'm still on ARS 6.3.

I need to make an AL that checks if a value of a char fields is made
of max. 8 digits.

I did this:

'fieldname' LIKE  [0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9]

but this works only if I enter exact 8 digits...

Then I need to check if the value in the char field begins with E or
I, the second character is alphanumeric and the third character is a
.
The lenght of the value doesn't matter in this case.

I'm trying:

('fieldname' LIKE  E[A-Z].%)  OR ('fieldname' LIKE  I[A-Z].%)

but it fails.


What am I missing here?

Thanks,
Mark


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Checked by AVG - www.avg.com 
Version: 8.0.237 / Virus Database: 270.10.25/1958 - Release Date: 02/18/09
20:55:00

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SOLVED: Attachments and Webservices

[ccrashh]

Solved it myself:

Using VB.NET, attach a webservice (in the sample below I called the
attached webservice wsTestAttach) to the project (use the Web
Reference structure):

Imports System.IO

 Private Sub btnCreateAttach_Click(ByVal sender As System.Object,
ByVal e As System.EventArgs) Handles btnCreateAttach.Click

Dim myService As wsTestAttach.TestAttachmentService = New
wsTestAttach.TestAttachmentService
Dim myName As wsTestAttach.AuthenticationInfo = New
wsTestAttach.AuthenticationInfo

Dim sName As String
Dim od As New OpenFileDialog
Dim input As FileStream

If od.ShowDialog() = DialogResult.OK Then
input = File.OpenRead(od.FileName)
End If

Dim fi As FileInfo = New FileInfo(od.FileName)
Dim ltemp As Long = fi.Length
Dim ilung As Integer = Convert.ToInt32(ltemp)

Dim doc(ilung) As Byte
input.Read(doc, 0, ilung)
input.Close()

sName = od.FileName.Substring(od.FileName.LastIndexOf(\) +
1)

myService.OpCreate(sName, doc, ilung, assign to text, short
desc, wsTestAttach.StatusType.Assigned, someuser)

End Sub

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Moving 6X forms to a 7X Server

[Jase Brandon]

Hello All,
This should be an easy question for the list:

I seem to remember something about the inability to move a 6X form to a 7X
server, but can't remember exactly what the issue was.


Does anyone remember if there is any problem with moving a 6X form over to
7X server?

Thanks,

Jase Brandon

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seeking specification recommendation for a 7.5 sandbox

[Rootuja Ghatge]

Hello fellow listers,

We are planning to have a development server to be set up as AR 
System 7.5 (all Windows) sandbox.
What kind of hardware would you suggest in terms of number of processors, 
memory, disk space, etc?
Is local DB (SQL Server) okay or a remote DB preferred?
We have remote database in production environment where we're are running 7.1 
patch 5 on a Windows server.
Any thoughts/insight is welcome.

With sincere thanks,
Rootuja
_
Rootuja Ghatge
Senior Application Developer

CenterBeam, Inc.
30 Rio Robles
San Jose, CA 95134
Direct  (408) 750-0718
Fax (408) 750-0559
http://www.centerbeam.comhttp://www.centerbeam.com/


This email may contain confidential and privileged material for the sole use of 
the intended recipient. Any review or distribution by others is strictly 
prohibited. If you are not the intended recipient please contact the sender and 
delete all copies.


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Re: Moving 6X forms to a 7X Server

[David Sanders]

Hi Jase

 

There should be no problems doing that.  The problem is if you try to move
defs the other way round - you cannot move from a 7 server to a 6 server.

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  mailto:david.sand...@westoverconsulting.co.uk
david.sand...@westoverconsulting.co.uk

 

web  http://www.westoverconsulting.co.uk/
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Thursday, February 19, 2009 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Moving 6X forms to a 7X Server

 

** 

Hello All,

This should be an easy question for the list:

 

I seem to remember something about the inability to move a 6X form to a 7X
server, but can't remember exactly what the issue was.

 

 

Does anyone remember if there is any problem with moving a 6X form over to
7X server?

 

Thanks,

 

Jase Brandon

 

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Re: seeking specification recommendation for a 7.5 sandbox

[jham36]

I am planning a similar thing here.  I think it might be best to run
the DB remotely.  That way it is not taking up resources from your
Remedy server.  As long as it is located at the same physical site as
your Remedy server, you should be fine.
We are going to be using a VM environment with 2 x 3 GHz processors
and 8 GB RAM and about 50 GB disk.
We could use more memory, but we are not really going to be testing
performance here.  We want to emulate our current dev environment and
see what happens/breaks if we upgrade to ARS 7.5 and 7.5 Attrium Core
while keeping our 7.03 ITSM apps.  Our environment should be ready to
start the Remedy install on Monday.

James

On Feb 19, 1:47 pm, Rootuja Ghatge rgha...@centerbeam.com wrote:
 Hello fellow listers,

             We are planning to have a development server to be set up as AR 
 System 7.5 (all Windows) sandbox.
 What kind of hardware would you suggest in terms of number of processors, 
 memory, disk space, etc?
 Is local DB (SQL Server) okay or a remote DB preferred?
 We have remote database in production environment where we're are running 7.1 
 patch 5 on a Windows server.
 Any thoughts/insight is welcome.

 With sincere thanks,
 Rootuja
 _
 Rootuja Ghatge
 Senior Application Developer

 CenterBeam, Inc.
 30 Rio Robles
 San Jose, CA 95134
 Direct  (408) 750-0718
 Fax     (408) 750-0559http://www.centerbeam.comhttp://www.centerbeam.com/
 

 This email may contain confidential and privileged material for the sole use 
 of the intended recipient. Any review or distribution by others is strictly 
 prohibited. If you are not the intended recipient please contact the sender 
 and delete all copies.

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Re: Moving 6X forms to a 7X Server

[Jase Brandon]

thanks david - I had it backwards.. :-)

Jase

On Thu, Feb 19, 2009 at 2:02 PM, David Sanders 
david.sand...@westoverconsulting.co.uk wrote:

 **

 Hi Jase



 There should be no problems doing that.  The problem is if you try to move
 defs the other way round – you cannot move from a 7 server to a 6 server.



 HTH



 David Sanders

 Remedy Solution Architect

 *Enterprise** Service Suite @ Work*

 ==



 tel +44 1494 468980

 mobile +44 7710 377761

 email david.sand...@westoverconsulting.co.uk



 web http://www.westoverconsulting.co.uk


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Jase Brandon
 *Sent:* Thursday, February 19, 2009 6:27 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Moving 6X forms to a 7X Server



 **

 Hello All,

 This should be an easy question for the list:



 I seem to remember something about the inability to move a 6X form to a 7X
 server, but can't remember exactly what the issue was.





 Does anyone remember if there is any problem with moving a 6X form over to
 7X server?



 Thanks,



 Jase Brandon



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Re: seeking specification recommendation for a 7.5 sandbox

[Rootuja Ghatge]

Great, thanks James. What would the specs for the DB server box?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, February 19, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: seeking specification recommendation for a 7.5 sandbox

I am planning a similar thing here.  I think it might be best to run
the DB remotely.  That way it is not taking up resources from your
Remedy server.  As long as it is located at the same physical site as
your Remedy server, you should be fine.
We are going to be using a VM environment with 2 x 3 GHz processors
and 8 GB RAM and about 50 GB disk.
We could use more memory, but we are not really going to be testing
performance here.  We want to emulate our current dev environment and
see what happens/breaks if we upgrade to ARS 7.5 and 7.5 Attrium Core
while keeping our 7.03 ITSM apps.  Our environment should be ready to
start the Remedy install on Monday.

James

On Feb 19, 1:47 pm, Rootuja Ghatge rgha...@centerbeam.com wrote:
 Hello fellow listers,

 We are planning to have a development server to be set up as AR 
 System 7.5 (all Windows) sandbox.
 What kind of hardware would you suggest in terms of number of processors, 
 memory, disk space, etc?
 Is local DB (SQL Server) okay or a remote DB preferred?
 We have remote database in production environment where we're are running 7.1 
 patch 5 on a Windows server.
 Any thoughts/insight is welcome.

 With sincere thanks,
 Rootuja
 _
 Rootuja Ghatge
 Senior Application Developer

 CenterBeam, Inc.
 30 Rio Robles
 San Jose, CA 95134
 Direct  (408) 750-0718
 Fax (408) 750-0559http://www.centerbeam.comhttp://www.centerbeam.com/
 

 This email may contain confidential and privileged material for the sole use 
 of the intended recipient. Any review or distribution by others is strictly 
 prohibited. If you are not the intended recipient please contact the sender 
 and delete all copies.

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Adding a new field to the RQC:ServiceRequestWizard and having it show up in the Incidnet or Change forms.

[Howard Richter]

Dear ARSLIST,



I come to you with a problem, I need to add a couple of fields to
the RQC:ServiceRequestWizard and have that data show up in an Incident or
Change request.



I think I have hit every filter or link to move the data to the staging
forms, but still no luck.



Also I have worked with the Overview console and CAI, but this has me going
nuts (which is not a far drive).



Any ideas or pointers would be great.

(and Matt I know I gave you a great opening line about me being somewhat
crazy)


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: seeking specification recommendation for a 7.5 sandbox

[jham36]

I can't comment on the DB server, sorry.  I just asked my DBA to use
the same configuration as our Dev environment.  I am not sure what the
actual specs are, but I am sure that they are overkill for my needs.
He added it to our Oracle RAC environment.  It is an Oracle 10GR2
database.

James

On Feb 19, 2:23 pm, Rootuja Ghatge rgha...@centerbeam.com wrote:
 Great, thanks James. What would the specs for the DB server box?



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of jham36
 Sent: Thursday, February 19, 2009 11:15 AM
 To: arsl...@arslist.org
 Subject: Re: seeking specification recommendation for a 7.5 sandbox

 I am planning a similar thing here.  I think it might be best to run
 the DB remotely.  That way it is not taking up resources from your
 Remedy server.  As long as it is located at the same physical site as
 your Remedy server, you should be fine.
 We are going to be using a VM environment with 2 x 3 GHz processors
 and 8 GB RAM and about 50 GB disk.
 We could use more memory, but we are not really going to be testing
 performance here.  We want to emulate our current dev environment and
 see what happens/breaks if we upgrade to ARS 7.5 and 7.5 Attrium Core
 while keeping our 7.03 ITSM apps.  Our environment should be ready to
 start the Remedy install on Monday.

 James

 On Feb 19, 1:47 pm, Rootuja Ghatge rgha...@centerbeam.com wrote:
  Hello fellow listers,

              We are planning to have a development server to be set up as AR 
  System 7.5 (all Windows) sandbox.
  What kind of hardware would you suggest in terms of number of processors, 
  memory, disk space, etc?
  Is local DB (SQL Server) okay or a remote DB preferred?
  We have remote database in production environment where we're are running 
  7.1 patch 5 on a Windows server.
  Any thoughts/insight is welcome.

  With sincere thanks,
  Rootuja
  _
  Rootuja Ghatge
  Senior Application Developer

  CenterBeam, Inc.
  30 Rio Robles
  San Jose, CA 95134
  Direct  (408) 750-0718
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Re: Wildcard question

[Rocky Rockwell]

**




Mark, the only thing I would add to Brian's email is first make UPPER
function to make sure the alpha values are in upper case and then to
check for the upper case "E" or "I" add it to his replace. Or do do
your wildcard with "[EI]".

Hope this helps















Rocky
Rocky Rockwell 
mgrockw...@verizon.net

Ph#1: 325-884-1234 
Ph#2: 325-884-1263 
Mobile:
325-450-1297
http://www.linkedin.com/in/mgrockwell






Brian Bishop wrote:

  Hi Mark,

If you want to make sure that it is a maximum of 8 digits do the following.

Do a a/l set fields into an display only integer field of LENGTHC($field
name$)

Follow it up with a second a/l that has a qualification of integer field is
  
  
8 and throws an error message

  
  This will allow anything from 0 to 8 characters.

If I want to ensure a character field is numeric only I do the following.

a/l or filter set fields into a display only char field
REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPL
ACE($ISSINumber$,  "0",  ""),  "1",  ""),  "2",  ""),  "3",  ""),  "4",
""),  "5",  ""),  "6",  ""),  "7",  ""),  "8",  ""),  "9",  "")

follow this up with either a second action checking length and if it is
greater than 0 there must be other characters beside numeric, or check if it
is NULL. The replace will take away all numeric values and if anything is
left it can't be purely numeric.

For your second problem check if it is E% or I% if it isn't throw an error
message. If it is then check if the field is __.% That is two underscores a
full stop and then % for anything. All these checks will need to be a NOT
'fieldname' LIKE

Brian Bishop
Goldstag Consultants Ltd
tel: 07973 746832

-Original Message-
From: Action Request System discussion list(ARSList)
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Re: Wildcard question

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Try using: Field LIKE %%

I think that is what it is, anyways. I've seen it done, but it's been a
long time and a few different jobs ago.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
Sent: Thursday, February 19, 2009 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wildcard question

** 
Mark, the only thing I would add to Brian's email is first make UPPER
function to make sure the alpha values are in upper case and then to
check for the upper case E or I add it to his replace. Or do do your
wildcard with [EI].

Hope this helps


Rocky

Rocky Rockwell 
mgrockw...@verizon.net 
Ph#1: 325-884-1234 
Ph#2: 325-884-1263 
Mobile: 325-450-1297

http://www.linkedin.com/in/mgrockwell 





Brian Bishop wrote: 

Hi Mark,

If you want to make sure that it is a maximum of 8 digits do the
following.

Do a a/l set fields into an display only integer field of
LENGTHC($field
name$)

Follow it up with a second a/l that has a qualification of
integer field is
  

8 and throws an error message


This will allow anything from 0 to 8 characters.

If I want to ensure a character field is numeric only I do the
following.

a/l or filter set fields into a display only char field

REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(
REPL
ACE($ISSINumber$,  0,  ),  1,  ),  2,  ),  3,
),  4,
),  5,  ),  6,  ),  7,  ),  8,  ),  9,  )

follow this up with either a second action checking length and
if it is
greater than 0 there must be other characters beside numeric, or
check if it
is NULL. The replace will take away all numeric values and if
anything is
left it can't be purely numeric.

For your second problem check if it is E% or I% if it isn't
throw an error
message. If it is then check if the field is __.% That is two
underscores a
full stop and then % for anything. All these checks will need to
be a NOT
'fieldname' LIKE

Brian Bishop
Goldstag Consultants Ltd
tel: 07973 746832

-Original Message-
From: Action Request System discussion list(ARSList)
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Re: Remedy Jobs-where to find????

[Kathy Morris]

what does CV mean?
 
 
In a message dated 2/3/2009 4:02:32 A.M. Eastern Standard Time,  
jgdum...@gmail.com writes:

Put your  CV online where recruiters can pick it up. It worked like a
charm for  myself.

Cheers
Kobus

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(http://pr.atwola.com/promoclk/100126575x1218822736x1201267884/aol?redir=http:%2F%2Fwww.freecreditreport.com%2Fpm%2Fdefault.aspx%3Fsc%3D668072%26hmpgID
%3D62%26bcd%3DfebemailfooterNO62)

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Re: Remedy Jobs-where to find????

[LJ Longwing]

I forget what CV stands for, but they are talking about your Resume.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Thursday, February 19, 2009 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Jobs-where to find


** 
what does CV mean?
 
In a message dated 2/3/2009 4:02:32 A.M. Eastern Standard Time,
jgdum...@gmail.com writes:

Put your CV online where recruiters can pick it up. It worked like a
charm for myself.

Cheers
Kobus


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  _  

A Good Credit Score is 700 or Above. See
http://pr.atwola.com/promoclk/100126575x1218822736x1201267884/aol?redir=htt
p:%2F%2Fwww.freecreditreport.com%2Fpm%2Fdefault.aspx%3Fsc%3D668072%26hmpgID%
3D62%26bcd%3DfebemailfooterNO62 yours in just 2 easy steps! 
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Re: Remedy Jobs-where to find????

[Guillaume Rheault]

curriculum vitae = resume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kathy Morris
Sent: Thu 02/19/09 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Jobs-where to find
 
what does CV mean?
 
 
In a message dated 2/3/2009 4:02:32 A.M. Eastern Standard Time,  
jgdum...@gmail.com writes:

Put your  CV online where recruiters can pick it up. It worked like a
charm for  myself.

Cheers
Kobus

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steps! 
(http://pr.atwola.com/promoclk/100126575x1218822736x1201267884/aol?redir=http:%2F%2Fwww.freecreditreport.com%2Fpm%2Fdefault.aspx%3Fsc%3D668072%26hmpgID
%3D62%26bcd%3DfebemailfooterNO62)

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Re: Remedy Jobs-where to find????

[Nall, Roger]

Curriculum Vitae

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, February 19, 2009 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Jobs-where to find

 

I forget what CV stands for, but they are talking about your Resume.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Thursday, February 19, 2009 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Jobs-where to find

** 

what does CV mean?

 

In a message dated 2/3/2009 4:02:32 A.M. Eastern Standard Time,
jgdum...@gmail.com writes:

Put your CV online where recruiters can pick it up. It worked
like a
charm for myself.

Cheers
Kobus



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A Good Credit Score is 700 or Above. See yours in just 2 easy steps!
http://pr.atwola.com/promoclk/100126575x1218822736x1201267884/aol?redir
=http:%2F%2Fwww.freecreditreport.com%2Fpm%2Fdefault.aspx%3Fsc%3D668072%2
6hmpgID%3D62%26bcd%3DfebemailfooterNO62  

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Question: Service Request Management Approvals

[Eli Schilling]

So I have been asked to create an approval process for SRM that includes
both a management chain and a rules/mappings-based approval.  For
example, the management chain process fires and goes for two levels.  If
those approvals are obtained I then need to check the
SRS:RequestApproversLookup for any individual or group approval
rules/mappings.
 
Originally I figured I could change the approval process config and have
each process run at a different status.  Turns out the SRM workflow is
hard-coded to begin at Waiting Approval instead of what is actually
configured in the App Proc Cfg form.  So I'd really like to make
workflow modification a last resort here.
 
On the other hand, I can't exactly combine the two processes since one
is parent-child and the other is level-based.  Or can I?
 
Any suggestions rendered would be greatly appreciated!
 
Thanks in advance!
Eli
 
 
 
The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. Thank you.
 

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Re: Adding a new field to the RQC:ServiceRequestWizard and having it show up in the Incidnet or Change forms.

[Eli Schilling]

Howard,
 
If I recall correctly the RQC:ServiceRequestWizard pushes fields to
SRM:Request on create which in turn pushes fields to
HPD:IncidentInterface_Create (or CHG:ChangeInterface_Create) which then
generates the Incident (or Change).  Are you seeing the fields get to
SRM:Request and/or the Interface_Create forms?  Or does the data escape
right off the bat?
 
Cheers!
Eli
 
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Thursday, February 19, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Adding a new field to the RQC:ServiceRequestWizard and having
it show up in the Incidnet or Change forms.


** 

Dear ARSLIST,

 

I come to you with a problem, I need to add a couple of fields to the
RQC:ServiceRequestWizard and have that data show up in an Incident or
Change request.

 

I think I have hit every filter or link to move the data to the staging
forms, but still no luck.

 

Also I have worked with the Overview console and CAI, but this has me
going nuts (which is not a far drive).

 

Any ideas or pointers would be great.

(and Matt I know I gave you a great opening line about me being somewhat
crazy)



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Adding a new field to the RQC:ServiceRequestWizard and having it show up in the Incidnet or Change forms.

[Howard Richter]

Eli,

Its not getting to the SRM:Request and I changed what I thought was the
links (or filters, I just got off my flight home) to push the data from one
to the other.

This is very strange.

hbr

On Thu, Feb 19, 2009 at 5:27 PM, Eli Schilling
eli.schill...@thecreek.comwrote:

 ** Howard,

 If I recall correctly the RQC:ServiceRequestWizard pushes fields to
 SRM:Request on create which in turn pushes fields to
 HPD:IncidentInterface_Create (or CHG:ChangeInterface_Create) which then
 generates the Incident (or Change).  Are you seeing the fields get to
 SRM:Request and/or the Interface_Create forms?  Or does the data escape
 right off the bat?

 Cheers!
 Eli




  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Howard Richter
 *Sent:* Thursday, February 19, 2009 11:27 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Adding a new field to the RQC:ServiceRequestWizard and having
 it show up in the Incidnet or Change forms.

 **

 Dear ARSLIST,



 I come to you with a problem, I need to add a couple of fields to
 the RQC:ServiceRequestWizard and have that data show up in an Incident or
 Change request.



 I think I have hit every filter or link to move the data to the staging
 forms, but still no luck.



 Also I have worked with the Overview console and CAI, but this has me going
 nuts (which is not a far drive).



 Any ideas or pointers would be great.

 (and Matt I know I gave you a great opening line about me being somewhat
 crazy)


 --
 Howard Richter
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 ITIL Foundation Certified
 E-Mail = hbr4...@gmail.com
 LinkedIn Profile = http://www.linkedin.com/in/hbr4270
 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Chicago SUPER mid-west RUG

[Susan Palmer]

Dates have not been set yet.  Actually just got back from vacation in
Hawaii.  I'm waiting to hear from a sponsor.  Will likely be May-June
timeframe.

Susan

On Wed, Feb 11, 2009 at 3:07 PM, michael campbell soup...@hotmail.comwrote:

 ** Susan, you got any updates on this?  I think you were looking at
 something in March, maybe a two day event. Anything to share with the
 group?  mike
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