Re: Remedy user tool is crashing

[Barber, David]

Hi Sachin,

What sort of error is being received on that PC?  There is a variety of errors 
that can be raised, and the most regular (that I've experienced) is a Visual 
C++ error - the only resolution I've found so far is to try to re-install the 
Remedy client.

There's also a chance that the user in question is on a prior release of the 
client - running a 5.1.2 client against 6.3 can give unpredictable results 

Regards

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of nsachin
Sent: 24 February 2009 05:55
To: arslist@ARSLIST.ORG
Subject: Remedy user tool is crashing


Hi All,

I am running a OOTB report from my machine.The report is running fine
without causing any problems.But the same report is run by another user from
his machine.When that user runs this report, his Remedy user tool crashes.

What may the cause of this problem?

I am using BMC Remedy Version 6.3.

Regards,
Sachin
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Cannot see some fields from Active Directory

[vinitPatil]

Hello All,

I've integrated Remedy with AD. But it seems that Vendor form is not showing
all the fields from AD. 
As I can see we have a field called Site/Location in Active Directory but
Vendor form doesn't show this field.
Does anyone know the workaround for this?

Thanks & Regards,
Vinit

-
Thanks & Regards,
Vinit
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Re: Cannot see some fields from Active Directory

[Joe DeSouza]

Vinit,

Right click on the Vendor form when opened from the Admin tool, and the topmost 
option 'Fields from... ' will display the list of fields when selected.

Some of the fields you see here will be in abbreiviations such as uid for User 
ID OR o for Organization, etc.. So you will need to know what you are looking 
for.

Hope this helps..

Cheers

Joe




From: vinitPatil 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 7:50:32 AM
Subject: Cannot see some fields from Active Directory

Hello All,

I've integrated Remedy with AD. But it seems that Vendor form is not showing
all the fields from AD. 
As I can see we have a field called Site/Location in Active Directory but
Vendor form doesn't show this field.
Does anyone know the workaround for this?

Thanks & Regards,
Vinit

-
Thanks & Regards,
Vinit




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Re: Remedy Developer, Colorado Springs

[Meyer, Jennifer L]

So what do you think the odds are they'll find someone with more than 3 years 
of Remedy 7 experience?


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs

**
Hello All,
I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.

Please see below job description and contact information.

Thanks,

Jase
-- Forwarded message --
From: Sears, Emily mailto:ese...@teksystems.com>>
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com


Hi Jase-



Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!



REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD SECRET SECURITY 
CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.



Other responsibilities include:

*Collecting metrics



*Creating custom reports



*Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.



*Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development activities

*Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds

*Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government



Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.



Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employee 
referral bonus program, opportunity to participate in 401(k) plan.







 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300

Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email.







This electronic mail (including any attachments) may contain information that 
is privileged, confidential, and/or otherwise protected from disclosure to 
anyone other than its intended recipient(s). Any dissemination or use of this 
electronic email or its contents (including any attachments) by persons other 
than the intended recipient(s) is strictly prohibited. If you have received 
this message in error, please notify us immediately by reply email so that we 
may correct our internal records. Please then delete the original message 
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Re: Remedy Developer, Colorado Springs

[Rakshit Bhandary]

Pretty High.. :)

Its a good observation.

On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L <
jennifer.me...@its.nc.gov> wrote:

> **
>
> So what do you think the odds are they’ll find someone with more than 3
> years of Remedy 7 experience?
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jase Brandon
> *Sent:* Monday, February 23, 2009 6:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Fwd: Remedy Developer, Colorado Springs
>
>
>
> **
>
> Hello All,
>
> I am posting this in hopes that someone on the list lives near/wants to
> relocate to Colorado Springs, CO area.
>
>
>
> Please see below job description and contact information.
>
>
>
> Thanks,
>
>
>
> Jase
>
> -- Forwarded message --
> From: *Sears, Emily* 
> Date: Mon, Feb 23, 2009 at 5:53 PM
> Subject: Remedy Developer, Colorado Springs
> To: jasebran...@gmail.com
>
>  Hi Jase—
>
>
>
> Here is the job description.  Please have people contact me direct for more
> information!  Thanks so much for your help !!
>
>
>
> *REMEDY DEVELOPER--Colorado Springs, CO*
>
> ·*Must currently have or be able to obtain a US DOD SECRET
> SECURITY CLEARANCE*
>
> ·*6 month Contract to Hire*
>
> ·*Minimum 3 yrs. experience developing Remedy 7*
>
> Our client is in need of a Remedy Developer to maintain, modify and develop
> custom software applications. This system is used to process Trouble Tickets
> for Tier 1, 2 & 3 network/computer support of all customers, located
> worldwide.
>
>
>
> *Other responsibilities include:*
>
> ·Collecting metrics
>
>
>
> ·Creating custom reports
>
>
>
> ·Creating and maintaining the Remedy system as-built
> drawings/diagrams and instruction manuals.
>
>
>
> ·Maintain/administer the Enterprise Remedy system which includes:
> Remedy distributed architecture, Remedy Web Enterprise, Remedy core
> application and Remedy database administration
>
> ·Perform Remedy form/schema development
>
> ·Provide support for web-related database development activities
>
> ·Collect and maintain metrics documenting Service Delivery Summary
> performance thresholds
>
> ·Collect and maintain metrics beyond those related to the Service
> Delivery Summary thresholds as related to performance of the Front Range
> Consolidated Network; provide these metrics to the government
>
>
>
> *Environment:*
> Work with other users of Remedy to enhance effectiveness and collaborative
> capabilities of Remedy and resolve problems associated with the Enterprise
> Remedy application.
>
>
>
> *Compensation:*
> This opportunity offers a competitive salary with a generous benefits
> package including medical & dental insurance, 10 paid federal holidays; paid
> vacation, personal, and sick leave ("discretionary leave" or paid time off);
> life insurance, long term disability insurance, tuition reimbursement;
> employee referral bonus program, opportunity to participate in *401(k)*plan.
>
>
>
>
>  --
>
>  *Emily Sears* Technical Recruiter
> 102 S. Tejon St. Ste 300
>
> Colorado Springs, CO 80903
> 719.866.6915
> F 719.866.6928  M 919.260.2489*
> WWW.TEKSYSTEMS.COM *
> Please consider the environment before printing this email.
>  --
>
>
>  --
>
>
> This electronic mail (including any attachments) may contain information
> that is privileged, confidential, and/or otherwise protected from disclosure
> to anyone other than its intended recipient(s). Any dissemination or use of
> this electronic email or its contents (including any attachments) by persons
> other than the intended recipient(s) is strictly prohibited. If you have
> received this message in error, please notify us immediately by reply email
> so that we may correct our internal records. Please then delete the original
> message (including any attachments) in its entirety. Thank you.
>
>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
>

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Re: Remedy Developer, Colorado Springs

[Jase Brandon]

Yeah, I saw that too - but didn't want to change her requisition without
permission - :-)
good eye Jennifer..

On Tue, Feb 24, 2009 at 8:56 AM, Rakshit Bhandary wrote:

> ** Pretty High.. :)
>
> Its a good observation.
>
>   On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L <
> jennifer.me...@its.nc.gov> wrote:
>
>> **
>>
>> So what do you think the odds are they’ll find someone with more than 3
>> years of Remedy 7 experience?
>>
>>
>>
>> Jennifer Meyer
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Jase Brandon
>> *Sent:* Monday, February 23, 2009 6:16 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Fwd: Remedy Developer, Colorado Springs
>>
>>
>>
>> **
>>
>> Hello All,
>>
>> I am posting this in hopes that someone on the list lives near/wants to
>> relocate to Colorado Springs, CO area.
>>
>>
>>
>> Please see below job description and contact information.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Jase
>>
>> -- Forwarded message --
>> From: *Sears, Emily* 
>> Date: Mon, Feb 23, 2009 at 5:53 PM
>> Subject: Remedy Developer, Colorado Springs
>> To: jasebran...@gmail.com
>>
>>  Hi Jase—
>>
>>
>>
>> Here is the job description.  Please have people contact me direct for
>> more information!  Thanks so much for your help !!
>>
>>
>>
>> *REMEDY DEVELOPER--Colorado Springs, CO*
>>
>> ·*Must currently have or be able to obtain a US DOD SECRET
>> SECURITY CLEARANCE*
>>
>> ·*6 month Contract to Hire*
>>
>> ·*Minimum 3 yrs. experience developing Remedy 7*
>>
>> Our client is in need of a Remedy Developer to maintain, modify and
>> develop custom software applications. This system is used to process Trouble
>> Tickets for Tier 1, 2 & 3 network/computer support of all customers, located
>> worldwide.
>>
>>
>>
>> *Other responsibilities include:*
>>
>> ·Collecting metrics
>>
>>
>>
>> ·Creating custom reports
>>
>>
>>
>> ·Creating and maintaining the Remedy system as-built
>> drawings/diagrams and instruction manuals.
>>
>>
>>
>> ·Maintain/administer the Enterprise Remedy system which includes:
>> Remedy distributed architecture, Remedy Web Enterprise, Remedy core
>> application and Remedy database administration
>>
>> ·Perform Remedy form/schema development
>>
>> ·Provide support for web-related database development activities
>>
>> ·Collect and maintain metrics documenting Service Delivery
>> Summary performance thresholds
>>
>> ·Collect and maintain metrics beyond those related to the Service
>> Delivery Summary thresholds as related to performance of the Front Range
>> Consolidated Network; provide these metrics to the government
>>
>>
>>
>> *Environment:*
>> Work with other users of Remedy to enhance effectiveness and collaborative
>> capabilities of Remedy and resolve problems associated with the Enterprise
>> Remedy application.
>>
>>
>>
>> *Compensation:*
>> This opportunity offers a competitive salary with a generous benefits
>> package including medical & dental insurance, 10 paid federal holidays; paid
>> vacation, personal, and sick leave ("discretionary leave" or paid time off);
>> life insurance, long term disability insurance, tuition reimbursement;
>> employee referral bonus program, opportunity to participate in *401(k)*plan.
>>
>>
>>
>>
>>  --
>>
>>  *Emily Sears* Technical Recruiter
>> 102 S. Tejon St. Ste 300
>>
>> Colorado Springs, CO 80903
>> 719.866.6915
>> F 719.866.6928  M 919.260.2489*
>> WWW.TEKSYSTEMS.COM *
>> Please consider the environment before printing this email.
>>  --
>>
>>
>>  --
>>
>>
>> This electronic mail (including any attachments) may contain information
>> that is privileged, confidential, and/or otherwise protected from disclosure
>> to anyone other than its intended recipient(s). Any dissemination or use of
>> this electronic email or its contents (including any attachments) by persons
>> other than the intended recipient(s) is strictly prohibited. If you have
>> received this message in error, please notify us immediately by reply email
>> so that we may correct our internal records. Please then delete the original
>> message (including any attachments) in its entirety. Thank you.
>>
>>
>> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>>
>>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>> html___
>>
>
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>

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Re: Remedy Developer, Colorado Springs

[Jason]

At least they're not asking for 3 years of 7.5 experience yet. Although we're 
probably not more than a couple months away from seeing that requirement. Maybe 
they're just optimistically hoping to get one of the engineers that worked on 
building v7.





From: Rakshit Bhandary 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:56:32 PM
Subject: Re: Remedy Developer, Colorado Springs

** 
Pretty High.. :)

Its a good observation. 


On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L  
wrote:

** 
So what do you think the odds are they’ll find someone with more than 3 years 
of Remedy 7 experience?
 
Jennifer Meyer



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs
 
** 
Hello All,
I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.
 
Please see below job description and contact information.
 
Thanks,
 
Jase
-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com


Hi Jase—
 
Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!
 
REMEDY DEVELOPER--Colorado Springs, CO
·    Must currently have or be able to obtain a USDOD SECRET SECURITY 
CLEARANCE
·    6 month Contract to Hire
·    Minimum 3 yrs. experience developing Remedy 7
Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.
 
Other responsibilities include:
·    Collecting metrics
 
·    Creating custom reports
 
·    Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.
 
·    Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration
·    Perform Remedy form/schema development
·    Provide support for web-related database development activities
·    Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds
·    Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government
 
Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.
 
Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employee 
referral bonus program, opportunity to participate in 401(k) plan.
 
 



 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300
Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email. 



 




This electronic mail (including any attachments) may contain information that 
is privileged, confidential, and/or otherwise protected from disclosure to 
anyone other than its intended recipient(s). Any dissemination or use of this 
electronic email or its contents (including any attachments) by persons other 
than the intended recipient(s) is strictly prohibited. If you have received 
this message in error, please notify us immediately by reply email so that we 
may correct our internal records. Please then delete the original message 
(including any attachments) in its entirety. Thank you. 

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Re: Remedy Developer, Colorado Springs

[LJ Longwing]

Come on guyswe all know that they are asking for experience with 7.x &
at least 3 years experience with Remedy...why do we go through this every
time someone posts asking for 5 years experience with the latest version? :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Tuesday, February 24, 2009 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs


** 
At least they're not asking for 3 years of 7.5 experience yet. Although
we're probably not more than a couple months away from seeing that
requirement. Maybe they're just optimistically hoping to get one of the
engineers that worked on building v7.


  _  

From: Rakshit Bhandary 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:56:32 PM
Subject: Re: Remedy Developer, Colorado Springs

** 
Pretty High.. :)
 
Its a good observation. 


On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L
 wrote:


** 

So what do you think the odds are they'll find someone with more than 3
years of Remedy 7 experience?

 

Jennifer Meyer


  _  


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs

 

** 

Hello All,

I am posting this in hopes that someone on the list lives near/wants to
relocate to Colorado Springs, CO area.

 

Please see below job description and contact information.

 

Thanks,

 

Jase

-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com



Hi Jase-

 

Here is the job description.  Please have people contact me direct for more
information!  Thanks so much for your help !!

 

REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD SECRET SECURITY
CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop
custom software applications. This system is used to process Trouble Tickets
for Tier 1, 2 & 3 network/computer support of all customers, located
worldwide.

 

Other responsibilities include:

*Collecting metrics

 

*Creating custom reports

 

*Creating and maintaining the Remedy system as-built
drawings/diagrams and instruction manuals.

 

*Maintain/administer the Enterprise Remedy system which includes:
Remedy distributed architecture, Remedy Web Enterprise, Remedy core
application and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development activities

*Collect and maintain metrics documenting Service Delivery Summary
performance thresholds

*Collect and maintain metrics beyond those related to the Service
Delivery Summary thresholds as related to performance of the Front Range
Consolidated Network; provide these metrics to the government

 

Environment:
Work with other users of Remedy to enhance effectiveness and collaborative
capabilities of Remedy and resolve problems associated with the Enterprise
Remedy application.

 

Compensation:
This opportunity offers a competitive salary with a generous benefits
package including medical & dental insurance, 10 paid federal holidays; paid
vacation, personal, and sick leave ("discretionary leave" or paid time off);
life insurance, long term disability insurance, tuition reimbursement;
employee referral bonus program, opportunity to participate in 401(k) plan.

 

 


  _  


 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300

Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
  WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email. 


  _  


 


  _  



This electronic mail (including any attachments) may contain information
that is privileged, confidential, and/or otherwise protected from disclosure
to anyone other than its intended recipient(s). Any dissemination or use of
this electronic email or its contents (including any attachments) by persons
other than the intended recipient(s) is strictly prohibited. If you have
received this message in error, please notify us immediately by reply email
so that we may correct our internal records. Please then delete the original
message (including any attachments) in its entirety. Thank you. 


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Re: Remedy Developer, Colorado Springs

[Pierson, Shawn]

The problem is that when applying to these jobs, you are screened by an HR 
person that doesn't know the technology, but reads it and expects you to have 
three years or more of ARS 7 experience, not general Remedy experience.  In 
those cases, the HR person will sometimes not believe you are telling the 
truth, and so the position goes unfilled for months while the hiring manager 
gets frustrated that no Remedy people seem to be out there, or that they aren't 
offering enough money.

On the flip side, I've worked places where when I wanted to hire someone, I was 
given resumes of administrative assistants who only have MS Office experience 
and nothing to do with Remedy, or I'm given lots of resumes of people who have 
worked in call centers that used Remedy.  I personally prefer this over the 
first scenario, but it does get a little annoying to sort through the resumes 
to find the few good ones.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, February 24, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

**
Come on guyswe all know that they are asking for experience with 7.x & at 
least 3 years experience with Remedy...why do we go through this every time 
someone posts asking for 5 years experience with the latest version? :)


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Tuesday, February 24, 2009 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs
**
At least they're not asking for 3 years of 7.5 experience yet. Although we're 
probably not more than a couple months away from seeing that requirement. Maybe 
they're just optimistically hoping to get one of the engineers that worked on 
building v7.


From: Rakshit Bhandary 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:56:32 PM
Subject: Re: Remedy Developer, Colorado Springs

**
Pretty High.. :)

Its a good observation.
On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L 
mailto:jennifer.me...@its.nc.gov>> wrote:
**

So what do you think the odds are they'll find someone with more than 3 years 
of Remedy 7 experience?



Jennifer Meyer



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs



**

Hello All,

I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.



Please see below job description and contact information.



Thanks,



Jase

-- Forwarded message --
From: Sears, Emily mailto:ese...@teksystems.com>>
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com

Hi Jase-



Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!



REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD SECRET SECURITY 
CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.



Other responsibilities include:

*Collecting metrics



*Creating custom reports



*Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.



*Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development activities

*Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds

*Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government



Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.



Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employ

Re: OT: Need for a talented Remedy Engineer for assigment in IRAQ

[Jason]

It's not tax free, but you can qualify for the foreign tax credit. If you spend 
less than 30 days in the US for 1 year. Then you can get an $87,600 tax 
deduction.


Jason
Victory Base, Iraq





From: Rick Parry 
To: arslist@ARSLIST.ORG
Sent: Saturday, February 21, 2009 1:03:33 AM
Subject: Re: OT: Need for a talented Remedy Engineer for assigment in IRAQ

** 
Would this be tax free like our service men and women?

-Rick

>>> Jeff Glaser  2/20/2009 9:52 AM >>>
** 
Well, I'm back after a year or more, again looking for a very talented Remedy 
Engineer for an assigment in IRAQ (CAMP VICTORY).  The postion pays 
approximately $205,000 per annum (base rate plus hardship and hazard pay, 
etc.)  Room and board are provided.

I also look forward to the interesting dialogue this job announcement will 
create. I must add that the position is restricted to US Citizen with active 
DoD Security Clearance.  

The job description is as follows:

Enterprise Remedy Engineer .  
* Designs, plans, implements, and evaluates the implementation of AR 
System 6.3 in conjunction with Network Operating Systems procedures. 
* Performs Schema upgrades and deployments.  
* Provides tactical and strategic input on overall Remedy System 
planning and related projects.  
* Prepares and conducts briefings, Instructional training, site 
evaluations, Architectures development for Staff Officers and all Signal units 
in support of OIF.  
* Responsible for budgeting and License management of the AR System.  
* Requires current Microsoft Certified Systems Engineer (MCSE) with 
emphasis in Server 2003 and SQL experience.  
* Prefer a bachelorʼs degree in area of specialty and 6 years of 
experience in the field of AR Systems 6.3 Level 2 Admin Training.  
* Must have a SECRET security clearance.
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I. 
Duties include: 
* Schema upgrades and deployment 
* Architecture build and implementation of the Remedy Environment 
* Migration of Remedy Schemas/ ITSM Schema throughout Iraq 
* Managing Remedy support staff/ Remedy Admins 
* Weekly briefs to the CG or Action Officer 
* Brief Iraq Signal commands 
* Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) 
* Maintenance/backup and upgrades 
* Remedy support to all levels of IA 
* Help Desk schema support from COBʼS to FOBʼs 
* Budget and license management 
* Development for new features 
* Enterprise level support
Requirements: 
* TMS/RMS Experience 
* AR System 6.3 Level 2 Admin training 
* Systems background (Windows server 2003/ SQL) 
* Enterprise support experience 
* Technical writing/manual documentation 
* Software Training and Implementation experience 
* Knowledge of Military business process
  
Looking forward to your responses. 
Sincerely, 
  
Jeffrey Glaser 
VP IT Resource Recruiting 
INVIZCORP Inc. 
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Re: Remedy Developer, Colorado Springs

[Howard Richter]

Lets see. It was released in 8/2006 and the beta started around March 2006,
so I would say non.

Unless they were a former BMC employee.

Howard

On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L <
jennifer.me...@its.nc.gov> wrote:

> **
>
> So what do you think the odds are they’ll find someone with more than 3
> years of Remedy 7 experience?
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jase Brandon
> *Sent:* Monday, February 23, 2009 6:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Fwd: Remedy Developer, Colorado Springs
>
>
>
> **
>
> Hello All,
>
> I am posting this in hopes that someone on the list lives near/wants to
> relocate to Colorado Springs, CO area.
>
>
>
> Please see below job description and contact information.
>
>
>
> Thanks,
>
>
>
> Jase
>
> -- Forwarded message --
> From: *Sears, Emily* 
> Date: Mon, Feb 23, 2009 at 5:53 PM
> Subject: Remedy Developer, Colorado Springs
> To: jasebran...@gmail.com
>
>  Hi Jase—
>
>
>
> Here is the job description.  Please have people contact me direct for more
> information!  Thanks so much for your help !!
>
>
>
> *REMEDY DEVELOPER--Colorado Springs, CO*
>
> ·*Must currently have or be able to obtain a US DOD SECRET
> SECURITY CLEARANCE*
>
> ·*6 month Contract to Hire*
>
> ·*Minimum 3 yrs. experience developing Remedy 7*
>
> Our client is in need of a Remedy Developer to maintain, modify and develop
> custom software applications. This system is used to process Trouble Tickets
> for Tier 1, 2 & 3 network/computer support of all customers, located
> worldwide.
>
>
>
> *Other responsibilities include:*
>
> ·Collecting metrics
>
>
>
> ·Creating custom reports
>
>
>
> ·Creating and maintaining the Remedy system as-built
> drawings/diagrams and instruction manuals.
>
>
>
> ·Maintain/administer the Enterprise Remedy system which includes:
> Remedy distributed architecture, Remedy Web Enterprise, Remedy core
> application and Remedy database administration
>
> ·Perform Remedy form/schema development
>
> ·Provide support for web-related database development activities
>
> ·Collect and maintain metrics documenting Service Delivery Summary
> performance thresholds
>
> ·Collect and maintain metrics beyond those related to the Service
> Delivery Summary thresholds as related to performance of the Front Range
> Consolidated Network; provide these metrics to the government
>
>
>
> *Environment:*
> Work with other users of Remedy to enhance effectiveness and collaborative
> capabilities of Remedy and resolve problems associated with the Enterprise
> Remedy application.
>
>
>
> *Compensation:*
> This opportunity offers a competitive salary with a generous benefits
> package including medical & dental insurance, 10 paid federal holidays; paid
> vacation, personal, and sick leave ("discretionary leave" or paid time off);
> life insurance, long term disability insurance, tuition reimbursement;
> employee referral bonus program, opportunity to participate in *401(k)*plan.
>
>
>
>
>  --
>
>  *Emily Sears* Technical Recruiter
> 102 S. Tejon St. Ste 300
>
> Colorado Springs, CO 80903
> 719.866.6915
> F 719.866.6928  M 919.260.2489*
> WWW.TEKSYSTEMS.COM *
> Please consider the environment before printing this email.
>  --
>
>
>  --
>
>
> This electronic mail (including any attachments) may contain information
> that is privileged, confidential, and/or otherwise protected from disclosure
> to anyone other than its intended recipient(s). Any dissemination or use of
> this electronic email or its contents (including any attachments) by persons
> other than the intended recipient(s) is strictly prohibited. If you have
> received this message in error, please notify us immediately by reply email
> so that we may correct our internal records. Please then delete the original
> message (including any attachments) in its entirety. Thank you.
>
>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Cant Submit New Record Through View Form

[J Kovalcik]

Listers, 



  I am trying to submit a new record through a view form on an 6.3 
server MSSQL 2000 and it is not getting the next request id.  It's trying to 
submit it with the starting id of 1 and it's already there.  No workflow 
involved - just a simple save from the view form.   When I duplicate it on my 
ARS 7.0 server MSSQL 2005, it works perfect.  Any Ideas ?   




Thanks in advance !  


John

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Re: Remedy Developer, Colorado Springs

[Meyer, Jennifer L]

Because I'm a smartass, LJ.  It's an innate quality that endears me to all who 
know me.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, February 24, 2009 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

Come on guyswe all know that they are asking for experience with 7.x & at 
least 3 years experience with Remedy...why do we go through this every time 
someone posts asking for 5 years experience with the latest version? :)


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Tuesday, February 24, 2009 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs
**
At least they're not asking for 3 years of 7.5 experience yet. Although we're 
probably not more than a couple months away from seeing that requirement. Maybe 
they're just optimistically hoping to get one of the engineers that worked on 
building v7.


From: Rakshit Bhandary 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:56:32 PM
Subject: Re: Remedy Developer, Colorado Springs

**
Pretty High.. :)

Its a good observation.
On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L 
mailto:jennifer.me...@its.nc.gov>> wrote:
**

So what do you think the odds are they'll find someone with more than 3 years 
of Remedy 7 experience?



Jennifer Meyer



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs



**

Hello All,

I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.



Please see below job description and contact information.



Thanks,



Jase

-- Forwarded message --
From: Sears, Emily mailto:ese...@teksystems.com>>
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com

Hi Jase-



Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!



REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD SECRET SECURITY 
CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.



Other responsibilities include:

*Collecting metrics



*Creating custom reports



*Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.



*Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development activities

*Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds

*Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government



Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.



Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employee 
referral bonus program, opportunity to participate in 401(k) plan.







 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300

Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email.







This electronic mail (including any attachments) may contain information that 
is privileged, confidential, and/or otherwise protected from disclosure to 
anyone other than its intended recipient(s). Any dissemination or use of this 
electronic email or its contents (including any attachments) by persons other 
than the intended recipient(s) is strictly prohibited. If you h

AW: Cant Submit New Record Through View Form

[Conny Martin]

John,
 
ARS 7.x tries to increase the nextid until it finds one that works. ARS
6.3 throws an error. You must update arschema to generate a nextid
that's not used in your view form
 
update arschema set nextid =  where name =''
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von J Kovalcik
Gesendet: Dienstag, 24. Februar 2009 16:06
An: arslist@ARSLIST.ORG
Betreff: Cant Submit New Record Through View Form


** 

Listers,

 

  I am trying to submit a new record through a view form on an 6.3
server MSSQL 2000 and it is not getting the next request id.  It's
trying to submit it with the starting id of 1 and it's already there.
No workflow involved - just a simple save from the view form.   When I
duplicate it on my ARS 7.0 server MSSQL 2005, it works perfect.  Any
Ideas ?  

 


Thanks in advance ! 


John 

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Florida Position

[Scott Illari]

I thought I would throw one in the mix in case someone is looking for warm
beaches instead of cold mountains.  No I didn't come up with the rate so
don't blast me for it.  

 

Good Luck.

 

Scott Illari

 


***

 

TITLE: REMEDY ARCHITECT

LOCATION: WEST PALM BEACH, FLORIDA

Rate: $45/HR

DURATION: 7 MONTHS+

START DATE: IMMEDIATE

 

 

Objectives
The Objective is to acquire a Data Architect (Lead) to provide architecture,
configuration, development and implementation of the Customer Service
Management (CRM) applications in Remedy.

 

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:   
* Work closely with the business units to ensure that the implementation is
completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project Manager
in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day to
day activities as per the approved PMP and Project schedule

 

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes Service
Desk, Change Management  and  Service Level Management
*  Help Desk /Service Desk Expertise 
* ITIL Certification

 

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

 

 D. Work Breakdown Structure
 Contractor will be responsible to the Remedy IT Project Manager for day to
day activities as per the approved PMPs and Project Schedule.

 

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

 

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

 

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

 

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer

 


E. Summary Schedule of Tasks and Deliverables
 Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
 PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
 PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications
 PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer
 PM sign off on the documentation and knowledge transfer

 
 Total Not-to-Exceed Amount

 

Thanks

Arun

732-419-2459

aru...@hi-caliber-it.com


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Re: Cannot see some fields from Active Directory

[PCR Remedy]

Also if you know the exact name of the field in the AD you want to show you
can create it with that name.

Peter.

On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza  wrote:

> **
> Vinit,
>
> Right click on the Vendor form when opened from the Admin tool, and the
> topmost option 'Fields from... ' will display the list of fields when
> selected.
>
> Some of the fields you see here will be in abbreiviations such as uid for
> User ID OR o for Organization, etc.. So you will need to know what you are
> looking for.
>
> Hope this helps..
>
> Cheers
>
> Joe
>
>  --
> *From:* vinitPatil 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, February 24, 2009 7:50:32 AM
> *Subject:* Cannot see some fields from Active Directory
>
> Hello All,
>
> I've integrated Remedy with AD. But it seems that Vendor form is not
> showing
> all the fields from AD.
> As I can see we have a field called Site/Location in Active Directory but
> Vendor form doesn't show this field.
> Does anyone know the workaround for this?
>
> Thanks & Regards,
> Vinit
>
> -
> Thanks & Regards,
> Vinit
>
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Remedy ODBC Drivers and 7.1

[ccrashh]

Has anyone else seen this issue?  When trying to run an embedded
Crystal Report, we got the error:

"An error occurred while generating the Crystal Report: 0x80047e48 -
Logon Failed (ARERR 1904)"

What we discovered is that the AR System ODBC driver existed as a Data
Source but did not have a server name (that is, if you go to Windows
Start/Administrative Tools/Data Sources (ODBC), there should be a line
for the AR System ODBC driver...if not, you can add it).  Now, if
there is no AR System ODBC driver listed as a User Data Source, you
can still run the report via a 6.3 User Tool.  The User Data Source is
created and set properly (i.e. with a server name).  However, if you
run the report from a 7.1 User tool, it does NOT create the data
source.

As well, on SOME machines, even if the data source is there but there
is no Server Name, you get the error above - on other machines, as
long as the Data Source exists, the report runs even if there is no
Server Name.  We can't figure out why, and what is happening.

BMC says that this is "as designed" - that is, each Client Workstation
has to manually set the AR System ODBC driver.  Sigh.

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Recon: Workflow Execution Qualification Question

[Ben Chernys]

ARS 7.0.1 p5
ITSM 7.0.3 p7
Oracle 10g2
Sun Sparc w/ Solaris 10
 
I have a Recon job which has a single compare activity with a Qualification
(based on BaseElement).  The compare activity has a Workflow execution group
which has one workflow execution element for each class.
 
When I run this recon job I get the following error:
 
ARERR 101039  Attribute of AR field id <260730102> not found in class
 of namespace 
 
Indeed this is a ComputerSystem attribute and is not found in BaseElement.
The qualification for the workflow element specifies this attribute and the
BMC_ComputerSystem class.
 
Interesting also is the utility of log messages like these:
 
[2009/02/24 15:59:34.6185] [DETAILS] [TID: 22]  :   After
replacing current field with value on  

The log leading up to the error (the first CI to participate)
 
[2009/02/24 15:59:34.6135] [DETAILS] [TID: 22]  :   Start
checkCompareAction() for 
[2009/02/24 15:59:34.6137] [DETAILS] [TID: 22]  :
CheckCompareAction() for compare action:  
[2009/02/24 15:59:34.6152] [DETAILS] [TID: 22]  :   After decode
AR qualifier struct
<1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1
\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1
\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\1\4\1\1\3
01186800\99\301186800\4\1\1\300340400\99\300340400\4\1\1\536872411\99\536872
411\4\1\1\21000\99\21000\4\1\1\530014400\99\530014400\4\1\1\30101690
0\99\301016900\4\1\1\26016\99\26016\4\1\1\301016100\99\301016100\4\1
\1\20003\99\20003\4\1\1\26106\99\26106\4\1\1\301017000\99\30
1017000\4\1\1\400079600\99\400079600\4\1\1\260730102\99\260730102\4\1\1\1000
01\99\11\4\1\1\530014300\99\530014300\4\1\1\260800052\99\2608000
52\4\1\1\20029\99\20029\4\1\6\301164700\0\56\301164700\0\4\1\1\26010
0007\99\26017\4\1\1\260130111\99\260130111\4\1\1\260130112\99\260130112\
4\1\1\20023\99\20023\4\1\1\49200\99\49200\4\1\1\20006\99
\20006\4\1\1\300826900\99\300826900\4\1\1\24007\99\24007\4\1\1\3
01182000\99\301182000\4\1\1\301019700\99\301019700\4\1\1\260140117\99\260140
117\4\1\1\301019800\99\301019800\4\1\1\20025\99\20025\4\1\1\2002
6\99\20026\4\1\1\301019900\99\301019900\4\1\1\26082\99\26082\4\1
\1\20021\99\20021\4\1\1\26004\99\26004\4\1\1\20035\99\20
035\4\1\1\23000\99\23000\4\1\1\301016000\99\301016000\4\1\1\1000
000163\99\100163\4\1\1\20034\99\20034\4\1\1\20033\99\200
33\4\1\1\26104\99\26104\4\1\1\260130108\99\260130108\4\1\1\260130118
\99\260130118\4\1\1\301071700\99\301071700\4\1\1\301004200\99\301004200\4\1\
1\26019\99\26019\4\1\1\20005\99\20005\4\1\1\100010\99\10
0010\4\1\1\260130115\99\260130115\4\1\1\260130120\99\260130120\4\1\1\260
130100\99\260130100\4\1\1\260130109\99\260130109\4\1\1\60010\99\6001
0\4\1\1\240001004\99\240001004\4\1\1\240001003\99\240001003\4\1\1\400129100\
99\400129100\4\1\6\270002051\0\56\270002051\0\4\1\1\20032\99\20032\4
\1\1\20028\99\20028\4\1\1\240001002\99\240001002\4\1\1\20020\99\
20020\4\1\1\24008\99\24008\4\1\1\26041\99\26041\4\1\1\53
0034500\99\530034500\4\1\1\536872403\99\536872403\4\1\1\20013\99\200
13\4\1\1\26042\99\26042\4\1\1\301016200\99\301016200\4\1\1\26350
\99\26350\4\1\1\301172600\99\301172600\4\1\1\260130107\99\260130107\4\1\
1\260100010\99\260100010\4\1\1\301518000\99\301518000\4\1\1\23003\99\200
003003\4\1\1\20012\99\20012\4\1\1\260130121\99\260130121\4\1\1\26300
0017\99\26317\4\1\1\301017100\99\301017100\4\1\1\301017200\99\301017200\
4\1\1\301017300\99\301017300\4\1\1\260130113\99\260130113\4\1\1\26005\99
\26005\4\1\1\20001\99\20001\4\1\1\26001\99\26001\4\1\1\2
0007\99\20007\4\1\1\301032300\99\301032300\4\1\1\100150\99\1
00150\4\1\1\240001008\99\240001008\4\1\1\26012\99\26012\4\1\1\301016
700\99\301016700\4\1\1\26014\99\26014\4\1\1\301517900\99\301517900\4
\1\6\270002009\0\56\270002009\0\4\1\1\260130110\99\260130110\4\1\1\301019500
\99\301019500\4\1\1\530010700\99\530010700\4\1\1\20022\99\20022\4\1\
6\270002000\0\56\270002000\0\4\1\1\20004\99\20004\4\1\6\270002010\0\
56\270002010\0\4\1\1\100162\99\100162\4\1\1\260830101\99\260830101\4
\1\1\260130105\99\260130105\4\1\1\260130103\99\260130103\4\1\1\260130104\99\
260130104\4\1\1\240001005\99\240001005\4\1\1\301019400\99\301019400\4\1\1\53
0010600\99\530010600\4\1\1\301019600\99\301019600\>

[2009/02/24 15:59:34.6172] [DETAILS] [TID: 22]  :   After
getting list of current attribute list. 
[2009/02/24 15:59:34.6174] [DETAILS] [TID: 22]  :   After
replacing current field with value on  
[2009/02/24 15:59:34.6175] [DETAILS] [TID: 22]  :   After
replacing current field with value on  
[2009/02/24 15:59:34.

Re: Remedy Developer, Colorado Springs

[LJ Longwing]

It's the same problem across all industries.  I have over 10 years
experience with Remedy, does that make me more qualified than someone with
5?  Or 3?...it depends on what sort of work I have done in my 10 years, and
they in theirs as well as what sort of work they are requiring to be done at
the position.  This is the same type of problem that EVERY industry
experiences...just kuz you've worked on cars for 35 years doesn't mean you
are qualified to work on a hybrid...I dunno.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 24, 2009 7:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs


** 

The problem is that when applying to these jobs, you are screened by an HR
person that doesn't know the technology, but reads it and expects you to
have three years or more of ARS 7 experience, not general Remedy experience.
In those cases, the HR person will sometimes not believe you are telling the
truth, and so the position goes unfilled for months while the hiring manager
gets frustrated that no Remedy people seem to be out there, or that they
aren't offering enough money.

 

On the flip side, I've worked places where when I wanted to hire someone, I
was given resumes of administrative assistants who only have MS Office
experience and nothing to do with Remedy, or I'm given lots of resumes of
people who have worked in call centers that used Remedy.  I personally
prefer this over the first scenario, but it does get a little annoying to
sort through the resumes to find the few good ones.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, February 24, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

 

** 

Come on guyswe all know that they are asking for experience with 7.x &
at least 3 years experience with Remedy...why do we go through this every
time someone posts asking for 5 years experience with the latest version? :)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Tuesday, February 24, 2009 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

** 

At least they're not asking for 3 years of 7.5 experience yet. Although
we're probably not more than a couple months away from seeing that
requirement. Maybe they're just optimistically hoping to get one of the
engineers that worked on building v7.

 

  _  

From: Rakshit Bhandary 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:56:32 PM
Subject: Re: Remedy Developer, Colorado Springs

** 

Pretty High.. :)

 

Its a good observation. 

On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L
 wrote:

** 

So what do you think the odds are they'll find someone with more than 3
years of Remedy 7 experience?

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs

 

** 

Hello All,

I am posting this in hopes that someone on the list lives near/wants to
relocate to Colorado Springs, CO area.

 

Please see below job description and contact information.

 

Thanks,

 

Jase

-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com

Hi Jase-

 

Here is the job description.  Please have people contact me direct for more
information!  Thanks so much for your help !!

 

REMEDY DEVELOPER--Colorado Springs, CO

.Must currently have or be able to obtain a US DOD SECRET SECURITY
CLEARANCE

.6 month Contract to Hire

.Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop
custom software applications. This system is used to process Trouble Tickets
for Tier 1, 2 & 3 network/computer support of all customers, located
worldwide.

 

Other responsibilities include:

.Collecting metrics

 

.Creating custom reports

 

.Creating and maintaining the Remedy system as-built
drawings/diagrams and instruction manuals.

 

.Maintain/administer the Enterprise Remedy system which includes:
Remedy distributed architecture, Remedy Web Enterprise, Remedy core
application and Remedy database administration

.Perform Remedy form/schema development

.Provide support for web-related database development activities

.Collect and maintain metrics documenting Service Delivery Summary
performance thresholds

.Collect and maintain metrics beyond those related to the Service
Delivery Summary thresholds as related to performance of the Front Range
Consolidated Network; provide these metrics to the gover

Re: Remedy Developer, Colorado Springs

[LJ Longwing]

Sorry I don't know you then Jenniferother than the posts here of course
:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Tuesday, February 24, 2009 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs


** 

Because I'm a smartass, LJ.  It's an innate quality that endears me to all
who know me.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, February 24, 2009 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

 

Come on guyswe all know that they are asking for experience with 7.x &
at least 3 years experience with Remedy...why do we go through this every
time someone posts asking for 5 years experience with the latest version? :)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Tuesday, February 24, 2009 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

** 

At least they're not asking for 3 years of 7.5 experience yet. Although
we're probably not more than a couple months away from seeing that
requirement. Maybe they're just optimistically hoping to get one of the
engineers that worked on building v7.

 

  _  

From: Rakshit Bhandary 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:56:32 PM
Subject: Re: Remedy Developer, Colorado Springs

** 

Pretty High.. :)

 

Its a good observation. 

On Tue, Feb 24, 2009 at 7:17 PM, Meyer, Jennifer L
 wrote:

** 

So what do you think the odds are they'll find someone with more than 3
years of Remedy 7 experience?

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs

 

** 

Hello All,

I am posting this in hopes that someone on the list lives near/wants to
relocate to Colorado Springs, CO area.

 

Please see below job description and contact information.

 

Thanks,

 

Jase

-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com

Hi Jase-

 

Here is the job description.  Please have people contact me direct for more
information!  Thanks so much for your help !!

 

REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD SECRET SECURITY
CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop
custom software applications. This system is used to process Trouble Tickets
for Tier 1, 2 & 3 network/computer support of all customers, located
worldwide.

 

Other responsibilities include:

*Collecting metrics

 

*Creating custom reports

 

*Creating and maintaining the Remedy system as-built
drawings/diagrams and instruction manuals.

 

*Maintain/administer the Enterprise Remedy system which includes:
Remedy distributed architecture, Remedy Web Enterprise, Remedy core
application and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development activities

*Collect and maintain metrics documenting Service Delivery Summary
performance thresholds

*Collect and maintain metrics beyond those related to the Service
Delivery Summary thresholds as related to performance of the Front Range
Consolidated Network; provide these metrics to the government

 

Environment:
Work with other users of Remedy to enhance effectiveness and collaborative
capabilities of Remedy and resolve problems associated with the Enterprise
Remedy application.

 

Compensation:
This opportunity offers a competitive salary with a generous benefits
package including medical & dental insurance, 10 paid federal holidays; paid
vacation, personal, and sick leave ("discretionary leave" or paid time off);
life insurance, long term disability insurance, tuition reimbursement;
employee referral bonus program, opportunity to participate in 401(k) plan.

 

 

  _  

 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300

Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
  WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email. 

  _  

 

  _  


This electronic mail (including any attachments) may contain information
that is privileged, confidential, and/or otherwise protected from disclosure
to anyone other than its intended recipient(s). Any dissemination or use of
this electronic email or its contents (including any attachments) by persons
other than the intended recipient(s) is s

MidTier 7.1 Patch 5, JBoss and IIS

[Marty.Thorin]

Good morning Ladies and Gentlemen:
We have installed our Remedy 7.1.0 Patch 5 MidTier on a 2003
Windows server.  We did the default install except for a path change:
from c:\program files\ to e:\programs\.  (The rest of the path is the
same.)

The MidTier works great as long as we use JBoss directly at port 8080.
When we drop the 8080 it switches to IIS.  It shows the configuration or
normal login screen then fails on login.  I am sure the problem is in
the IIS-JBoss connector.  We have instructions for Tomcat and IIS and
these worked for ARS 6.3 patch 20.  Does anyone have instructions on how
to set up JBoss and IIS? 

Thank you,
Thorin

Other, probably irrelevant, information.  Everything is ARS 7.1.0 Patch
5.  The server is running on a different Intel box with Redhat.
rmdy-papr02.comp.wepco.com{xxremedy}22: uname -a
Linux rmdy-papr02.comp.wepco.com 2.6.9-78.0.8.ELsmp #1 SMP Wed Nov 5
07:14:58 EST 2008 x86_64 x86_64 x86_64 GNU/Linux

The database is Oracle 10g on a third box.

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Re: Remedy Developer, Colorado Springs

[Joe DeSouza]

In a very strict sense, it depends.. What if there was an independent 
consultant working on 4 different projects over those years all involving 
version 7 :-) That would technically give him experience varied enough to count 
as 2 x 4 = 8 years of experience on paper.. although chronologically that would 
seem impossible..

Joe





From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:11:01 AM
Subject: Re: Remedy Developer, Colorado Springs

** 
Lets see. It was released in 8/2006 and the beta started around March 2006, so 
I would say non.

Unless they were a former BMC employee. 

Howard


On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L  
wrote:

** 
So what do you think the odds are they’ll find someone with more than 3 years 
of Remedy 7 experience?
 
Jennifer Meyer



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs
 
** 
Hello All,
I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.
 
Please see below job description and contact information.
 
Thanks,
 
Jase
-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com


Hi Jase—
 
Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!
 
REMEDY DEVELOPER--Colorado Springs, CO
·    Must currently have or be able to obtain a USDOD SECRET SECURITY 
CLEARANCE
·    6 month Contract to Hire
·    Minimum 3 yrs. experience developing Remedy 7
Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.
 
Other responsibilities include:
·    Collecting metrics
 
·    Creating custom reports
 
·    Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.
 
·    Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration
·    Perform Remedy form/schema development
·    Provide support for web-related database development activities
·    Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds
·    Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government
 
Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.
 
Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employee 
referral bonus program, opportunity to participate in 401(k) plan.
 
 



 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300
Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email. 



 




This electronic mail (including any attachments) may contain information that 
is privileged, confidential, and/or otherwise protected from disclosure to 
anyone other than its intended recipient(s). Any dissemination or use of this 
electronic email or its contents (including any attachments) by persons other 
than the intended recipient(s) is strictly prohibited. If you have received 
this message in error, please notify us immediately by reply email so that we 
may correct our internal records. Please then delete the original message 
(including any attachments) in its entirety. Thank you. 




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Re: Remedy Developer, Colorado Springs

[Charles Baldi]

Joe,
Now it sounds like you are talking "dog years" :-)

Chuck

On Tue, Feb 24, 2009 at 12:39 PM, Joe DeSouza  wrote:

> **
> In a very strict sense, it depends.. What if there was an independent
> consultant working on 4 different projects over those years all involving
> version 7 :-) That would technically give him experience varied enough to
> count as 2 x 4 = 8 years of experience on paper.. although chronologically
> that would seem impossible..
>
> Joe
>
>  --
> *From:* Howard Richter 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, February 24, 2009 10:11:01 AM
> *Subject:* Re: Remedy Developer, Colorado Springs
>
> ** Lets see. It was released in 8/2006 and the beta started around March
> 2006, so I would say non.
>
> Unless they were a former BMC employee.
>
> Howard
>
> On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L <
> jennifer.me...@its.nc.gov> wrote:
>
>> **
>>
>> So what do you think the odds are they’ll find someone with more than 3
>> years of Remedy 7 experience?
>>
>>
>>
>> Jennifer Meyer
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Jase Brandon
>> *Sent:* Monday, February 23, 2009 6:16 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Fwd: Remedy Developer, Colorado Springs
>>
>>
>>
>> **
>>
>> Hello All,
>>
>> I am posting this in hopes that someone on the list lives near/wants to
>> relocate to Colorado Springs, CO area.
>>
>>
>>
>> Please see below job description and contact information.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Jase
>>
>> -- Forwarded message --
>> From: *Sears, Emily* 
>> Date: Mon, Feb 23, 2009 at 5:53 PM
>> Subject: Remedy Developer, Colorado Springs
>> To: jasebran...@gmail.com
>>
>>  Hi Jase—
>>
>>
>>
>> Here is the job description.  Please have people contact me direct for
>> more information!  Thanks so much for your help !!
>>
>>
>>
>> *REMEDY DEVELOPER--Colorado Springs, CO*
>>
>> ·*Must currently have or be able to obtain a US DOD SECRET
>> SECURITY CLEARANCE*
>>
>> ·*6 month Contract to Hire*
>>
>> ·*Minimum 3 yrs. experience developing Remedy 7*
>>
>> Our client is in need of a Remedy Developer to maintain, modify and
>> develop custom software applications. This system is used to process Trouble
>> Tickets for Tier 1, 2 & 3 network/computer support of all customers, located
>> worldwide.
>>
>>
>>
>> *Other responsibilities include:*
>>
>> ·Collecting metrics
>>
>>
>>
>> ·Creating custom reports
>>
>>
>>
>> ·Creating and maintaining the Remedy system as-built
>> drawings/diagrams and instruction manuals.
>>
>>
>>
>> ·Maintain/administer the Enterprise Remedy system which includes:
>> Remedy distributed architecture, Remedy Web Enterprise, Remedy core
>> application and Remedy database administration
>>
>> ·Perform Remedy form/schema development
>>
>> ·Provide support for web-related database development activities
>>
>> ·Collect and maintain metrics documenting Service Delivery
>> Summary performance thresholds
>>
>> ·Collect and maintain metrics beyond those related to the Service
>> Delivery Summary thresholds as related to performance of the Front Range
>> Consolidated Network; provide these metrics to the government
>>
>>
>>
>> *Environment:*
>> Work with other users of Remedy to enhance effectiveness and collaborative
>> capabilities of Remedy and resolve problems associated with the Enterprise
>> Remedy application.
>>
>>
>>
>> *Compensation:*
>> This opportunity offers a competitive salary with a generous benefits
>> package including medical & dental insurance, 10 paid federal holidays; paid
>> vacation, personal, and sick leave ("discretionary leave" or paid time off);
>> life insurance, long term disability insurance, tuition reimbursement;
>> employee referral bonus program, opportunity to participate in *401(k)*plan.
>>
>>
>>
>>
>>  --
>>
>>  *Emily Sears* Technical Recruiter
>> 102 S. Tejon St. Ste 300
>>
>> Colorado Springs, CO 80903
>> 719.866.6915
>> F 719.866.6928  M 919.260.2489*
>> WWW.TEKSYSTEMS.COM *
>> Please consider the environment before printing this email.
>>  --
>>
>>
>>  --
>>
>>
>> This electronic mail (including any attachments) may contain information
>> that is privileged, confidential, and/or otherwise protected from disclosure
>> to anyone other than its intended recipient(s). Any dissemination or use of
>> this electronic email or its contents (including any attachments) by persons
>> other than the intended recipient(s) is strictly prohibited. If you have
>> received this message in error, please notify us immediately by reply email
>> so that we may correct our internal records. Please then delete the original
>> message (including any attachments) in its entirety. Thank you.
>>
>
> __Plati

Re: Florida Position

[Joe DeSouza]

We won't blast you, but that rate is like way under market rate even if they 
paid 100% on all expenses like relocation or travel and per Diem or meals for a 
place like West Palm Beach.. That rate just doesn't seem real if they are 
genuinely looking for an experienced individual considering they need a 'lead' 
architect.

Joe





From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Thanks
Arun
732-419-2459
aru...@hi-caliber-it.com
I thought I would throw one in the mix in case someone is looking for warm 
beaches instead of cold mountains.  No I didn't come up with the rate so don't 
blast me for it.  

Good Luck.

Scott Illari

***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide architecture, 
configuration, development and implementation of the Customer Service 
Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not necessarily 
limited to:  
* Work closely with the business units to ensure that the implementation is 
completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical documentation 
related to the project to assist the Remedy IT Project Manager in other 
assigned task
* Contractor will be responsible to  the Remedy Project Manager for day to day 
activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes Service Desk, 
Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM) Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management 
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day to day 
activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM) 
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM) 
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM) Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM) 
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer




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Re: Florida Position

[Tanner, Doug]

I know, did you see the experience required. Come on Scott you made it
up J
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

We won't blast you, but that rate is like way under market rate even if
they paid 100% on all expenses like relocation or travel and per Diem or
meals for a place like West Palm Beach.. That rate just doesn't seem
real if they are genuinely looking for an experienced individual
considering they need a 'lead' architect.

 

Joe

 



From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

I thought I would throw one in the mix in case someone is looking for
warm beaches instead of cold mountains.  No I didn't come up with the
rate so don't blast me for it.  

Good Luck.

Scott Illari



***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide
architecture, configuration, development and implementation of the
Customer Service Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:  
* Work closely with the business units to ensure that the implementation
is completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project
Manager in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day
to day activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes
Service Desk, Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day
to day activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Thanks
Arun
732-419-2459

aru...@hi-caliber-it.com

 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___



DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitte

Re: Florida Position

[Rick Cook]

Remember that West Palm Beach is the place that could not figure out how to 
work a simple voting ballot.  Maybe there's a connection. Maybe not. 

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Tanner, Doug" 

Date: Tue, 24 Feb 2009 13:01:34 
To: 
Subject: Re: Florida Position


I know, did you see the experience required. Come on Scott you made it
up J
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

We won't blast you, but that rate is like way under market rate even if
they paid 100% on all expenses like relocation or travel and per Diem or
meals for a place like West Palm Beach.. That rate just doesn't seem
real if they are genuinely looking for an experienced individual
considering they need a 'lead' architect.

 

Joe

 



From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

I thought I would throw one in the mix in case someone is looking for
warm beaches instead of cold mountains.  No I didn't come up with the
rate so don't blast me for it.  

Good Luck.

Scott Illari



***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide
architecture, configuration, development and implementation of the
Customer Service Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:  
* Work closely with the business units to ensure that the implementation
is completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project
Manager in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day
to day activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes
Service Desk, Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day
to day activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Thanks
Arun
732-419-2459

aru...@hi-caliber-it.com

 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___



DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
A

Re: Florida Position

[Scott Illari]

Oh Doug, you know me better than that.  I am too lazy to do more than copy
and paste.  (that goes for code as well) J

 

Scott Illari

908-601-8948

 
http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Tuesday, February 24, 2009 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

I know, did you see the experience required. Come on Scott you made it up J
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

We won't blast you, but that rate is like way under market rate even if they
paid 100% on all expenses like relocation or travel and per Diem or meals
for a place like West Palm Beach.. That rate just doesn't seem real if they
are genuinely looking for an experienced individual considering they need a
'lead' architect.

 

Joe

 

  _  

From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

I thought I would throw one in the mix in case someone is looking for warm
beaches instead of cold mountains.  No I didn't come up with the rate so
don't blast me for it.  

Good Luck.

Scott Illari


***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide architecture,
configuration, development and implementation of the Customer Service
Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:  
* Work closely with the business units to ensure that the implementation is
completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project Manager
in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day to
day activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes Service
Desk, Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day to
day activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Thanks
Arun
732-419-2459

aru...@hi-caliber-it.com

 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___


DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended
recipient of this e-mail and have received it in error, please immediately
notify the sender by return email and then delete it from your mailbox. This
mess

Re: Florida Position

[Leah George]

Scott,

 

Its not your fault, the fact is that companies are probably taking advantage
of the market but the reason they continue to demand what they want at "this
kind of" rate  is because there are people they can find at that rate..

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, February 24, 2009 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

Remember that West Palm Beach is the place that could not figure out how to
work a simple voting ballot. Maybe there's a connection. Maybe not. 

Rick

Sent from my Verizon Wireless BlackBerry

  _  

From: "Tanner, Doug" 
Date: Tue, 24 Feb 2009 13:01:34 -0500
To: 
Subject: Re: Florida Position

I know, did you see the experience required. Come on Scott you made it up
:-)
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

We won't blast you, but that rate is like way under market rate even if they
paid 100% on all expenses like relocation or travel and per Diem or meals
for a place like West Palm Beach.. That rate just doesn't seem real if they
are genuinely looking for an experienced individual considering they need a
'lead' architect.

 

Joe

 

  _  

From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

I thought I would throw one in the mix in case someone is looking for warm
beaches instead of cold mountains.  No I didn't come up with the rate so
don't blast me for it.  

Good Luck.

Scott Illari


***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide architecture,
configuration, development and implementation of the Customer Service
Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:  
* Work closely with the business units to ensure that the implementation is
completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project Manager
in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day to
day activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes Service
Desk, Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day to
day activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Thanks
Arun
732-419-2459

aru...@hi-caliber-it.com

 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" h

Re: Florida Position

[Leah George]

Scott,

 

Please send me your personal email id. I know one person in OH, who is
looking out for projects. I am not too sure if he would be okay with the
location but you can try to reach out to him

 

Leah

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Tuesday, February 24, 2009 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

Oh Doug, you know me better than that.  I am too lazy to do more than copy
and paste.  (that goes for code as well) :-)

 

Scott Illari

908-601-8948

 
http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Tuesday, February 24, 2009 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

I know, did you see the experience required. Come on Scott you made it up
:-)
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

We won't blast you, but that rate is like way under market rate even if they
paid 100% on all expenses like relocation or travel and per Diem or meals
for a place like West Palm Beach.. That rate just doesn't seem real if they
are genuinely looking for an experienced individual considering they need a
'lead' architect.

 

Joe

 

  _  

From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

I thought I would throw one in the mix in case someone is looking for warm
beaches instead of cold mountains.  No I didn't come up with the rate so
don't blast me for it.  

Good Luck.

Scott Illari


***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide architecture,
configuration, development and implementation of the Customer Service
Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:  
* Work closely with the business units to ensure that the implementation is
completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project Manager
in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day to
day activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes Service
Desk, Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day to
day activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Re: Florida Position

[Tanner, Doug]

Right you are Scott , just checking to make sure you are out there J
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Tuesday, February 24, 2009 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

Oh Doug, you know me better than that.  I am too lazy to do more than
copy and paste.  (that goes for code as well) J

 

Scott Illari

908-601-8948

http://www.linkedin.com/in/scottillari
 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Tuesday, February 24, 2009 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

I know, did you see the experience required. Come on Scott you made it
up J
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Florida Position

 

** 

We won't blast you, but that rate is like way under market rate even if
they paid 100% on all expenses like relocation or travel and per Diem or
meals for a place like West Palm Beach.. That rate just doesn't seem
real if they are genuinely looking for an experienced individual
considering they need a 'lead' architect.

 

Joe

 



From: Scott Illari 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:35:37 AM
Subject: Florida Position

I thought I would throw one in the mix in case someone is looking for
warm beaches instead of cold mountains.  No I didn't come up with the
rate so don't blast me for it.  

Good Luck.

Scott Illari



***

TITLE: REMEDY ARCHITECT
LOCATION: WEST PALM BEACH, FLORIDA
Rate: $45/HR
DURATION: 7 MONTHS+
START DATE: IMMEDIATE

Objectives
The Objective is to acquire a Data Architect (Lead) to provide
architecture, configuration, development and implementation of the
Customer Service Management (CRM) applications in Remedy.

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:  
* Work closely with the business units to ensure that the implementation
is completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project
Manager in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day
to day activities as per the approved PMP and Project schedule

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes
Service Desk, Change Management  and  Service Level Management
* Help Desk /Service Desk Expertise 
* ITIL Certification

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

D. Work Breakdown Structure
Contractor will be responsible to the Remedy IT Project Manager for day
to day activities as per the approved PMPs and Project Schedule.

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer


E. Summary Schedule of Tasks and Deliverables
Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications 
PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer

PM sign off on the documentation and knowledge transfer

Total Not-to-Exceed Amount

Thanks
Arun
732-419-2459

aru...@hi-caliber-it.com

 

__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

ARS 7.1 server group issue

[Anthony K R]

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:
ARS 7.1 patch 5 with ITSM 7.0 suite
Windows 2003
Oracle 10g

Thanks,
Anthony


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Re: Remedy ODBC Drivers and 7.1

[Marty.Thorin]

The first question to ask is "What is in your password?"  I do not care
about A through Z, nor 1 through 9: the other characters.  Remedy is not
picky but Crystal tries to parse passwords.

Thorin

-Original Message-
From: ccrashh [mailto:ccra...@gmail.com] 
Sent: Tuesday, February 24, 2009 10:37 AM
Subject: Remedy ODBC Drivers and 7.1

Has anyone else seen this issue?  When trying to run an embedded Crystal
Report, we got the error:

"An error occurred while generating the Crystal Report: 0x80047e48 -
Logon Failed (ARERR 1904)"

What we discovered is that the AR System ODBC driver existed as a Data
Source but did not have a server name (that is, if you go to Windows
Start/Administrative Tools/Data Sources (ODBC), there should be a line
for the AR System ODBC driver...if not, you can add it).  Now, if there
is no AR System ODBC driver listed as a User Data Source, you can still
run the report via a 6.3 User Tool.  The User Data Source is created and
set properly (i.e. with a server name).  However, if you run the report
from a 7.1 User tool, it does NOT create the data source.

As well, on SOME machines, even if the data source is there but there is
no Server Name, you get the error above - on other machines, as long as
the Data Source exists, the report runs even if there is no Server Name.
We can't figure out why, and what is happening.

BMC says that this is "as designed" - that is, each Client Workstation
has to manually set the AR System ODBC driver.  Sigh.


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Re: ARS 7.1 server group issue

[Lyle Taylor]

While AR is supposed to support it, in my experience it is best to shut down 
everything but the primary server, make your changes, and then bring everything 
back up again.  Things just go more smoothly that way.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

**

Hi,

In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony
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Re: ARS 7.1 server group issue

[Tony Worthington]

I can see it happening if the secondary servers cannot allocate memory for 
the re-cache.  Is your primary server in development cache mode and the 
secondary servers aren't?

You would think if one malloc'd then they all would -- unless the memory 
or ARS configuration differs...


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  tony.worthing...@kohls.com
  www.Kohls.com




From:
Anthony K R 
To:
arslist@ARSLIST.ORG
Date:
02/24/2009 12:36 PM
Subject:
ARS 7.1 server group issue
Sent by:
"Action Request System discussion list(ARSList)" 



** 
Hi,
In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?
Env:
ARS 7.1 patch 5 with ITSM 7.0 suite
Windows 2003
Oracle 10g
Thanks,
Anthony
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Re: ARS 7.1 server group issue

[Leonard Neely - FOJ]

Since a  modification to the primary server triggers a server recache to the
other servers in the group, I would look at the resources on the other
servers.  Here are a few questions that I have:

. How many servers are in the group?

. What is the memory configuration on these servers?

. What is the disk space configuration on these servers?

. What cache mode are  the servers in?

. Do all of them crash with the malloc error?  Or, just specific
ones?

. Is this a new Server Group configuration? Or, did it work before,
but now does not?

 

Turning on the server group logs may offer some clues as well.

Leonard Neely

Column technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 10:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary server
other servers either throw malloc error ( so the updates not reflected) or
crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: Remedy Developer, Colorado Springs

[Meyer, Jennifer L]

As a woman, I have enough project management experience running a household, 
managing a budget, designing landscaping, organizing non-profit ventures, and 
performing building construction and maintenance I could conceivably count that 
as valuable experience toward the company's bottom line.  I'll let you know how 
that goes when my next salary review comes up.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

In a very strict sense, it depends.. What if there was an independent 
consultant working on 4 different projects over those years all involving 
version 7 :-) That would technically give him experience varied enough to count 
as 2 x 4 = 8 years of experience on paper.. although chronologically that would 
seem impossible..

Joe


From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:11:01 AM
Subject: Re: Remedy Developer, Colorado Springs

**
Lets see. It was released in 8/2006 and the beta started around March 2006, so 
I would say non.

Unless they were a former BMC employee.

Howard
On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L 
mailto:jennifer.me...@its.nc.gov>> wrote:
**

So what do you think the odds are they'll find someone with more than 3 years 
of Remedy 7 experience?



Jennifer Meyer



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase 
Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs



**

Hello All,

I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.



Please see below job description and contact information.



Thanks,



Jase

-- Forwarded message --
From: Sears, Emily mailto:ese...@teksystems.com>>
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com

Hi Jase-



Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!



REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD SECRET SECURITY 
CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.



Other responsibilities include:

*Collecting metrics



*Creating custom reports



*Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.



*Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development activities

*Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds

*Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government



Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.



Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employee 
referral bonus program, opportunity to participate in 401(k) plan.







 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300

Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email.







This electronic mail (including any attachments) may contain information that 
is privileged, confidential, and/or otherwise protected from disclosure to 
anyone other than its intended recipient(s). Any dissemination or use of this 
electronic email or its contents (including any attachments) by persons other 
than the intended recipient(s) is strictly prohibited. If you have

7.5 on Linux 64-bit?

[Lyle Taylor]

Hi all,

So, we're getting ready to install AR 7.5 on Linux based on the understanding I 
had gotten from other posts on the list stating that it was 64-bit.  I'm 
starting to question that understanding based on what I'm readying in the 
installation guide.  First, the installation guide indicates that only the UNIX 
servers are 64-bit (and they don't group Linux with UNIX - it's considered 
separately).  Then on page 50 under "Installing AR System 64-bit servers", it 
says the following:

On Linux and Windows, AR System is compiled on 32-bit platforms with
compatible 32-bit database connectivity libraries. Consult your operating system
and database vendors for information about compatibility support for 32-bit
clients on 64-bit operating systems and how those 32-bit clients communicate to 
a
local or remote 64-bit database.

I saw the Linux: Expected 64-bit roadmap and interoperability with AR System 
PDF document that David Easter sent a link to, but that was from July 08, so I 
don't know if it still reflects reality.

Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit 
binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit Linux 
servers for some reason?

Thanks,
Lyle Taylor


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Server Name references - export/import ARSystem DB - ITSM 7

[Mary Ann]

We have been struggling with the list of server name references that
need to be changed when exporting/importing an ARSystem DB from one
server to another server. 

Last week we found that one of the imbedded server references has been
causing Apache on our Mid-Tier server to crash because we had a server
reference for the CI Viewer to the original server.  

Our versions installed:
ARS 7.0.01/Patch 7
CMDB 2.0.1/Patch 3
ITSM IM/PM/AM/Change 7.0.02/Patch 5
SLM 7.0.03/No Patch
RKM 7.2/Patch 1
SQL Server 2005/SP2

I looked at past postings on this list and have been using that list to
update server references up to now.  Based on our crashes I looked for
and found a SQL Server procedure on the internet to search for text (old
server references) in columns in tables.  

These are the server references that we will NOW update when we move the

ARSystem database from one server to another server:

FORM DATA:
- KMS:Adminstration_Integration - Server Name
- SHARE:Application_Properties - help file paths
- SYS:Attachments - survey path
- Report - Server field
- CAI:Application Registry - Server field
- BMC.CORE:CONFIG:BMC_FederatedInterface - ARServerName field [this was 
the one causing the MidTier apache crash]
- AR System Searches - Server field
- CAI:EventParams - FromServer field
- CAI:Events - SourceServer, TargetServer fields
- SLM:ConfigDataSource - SLMConfDSServerName field - hidden in GUI [have

not changed this yet due to possibly having to rebuild all service
targets 
connected to this data source, waiting for a response from BMC Support]
- SRM:AppInstanceBridge - AppInstanceServer field

WORKFLOW:
- Active Link: CHG:CCMCalendar:PrintActionWUT - Action 1 path

I asked BMC Support to confirm this list and they said "we currently do 
not have a doc that contains this information, as migrating the database

is not a supported process. R&D is developing a document that will
define 
how this should be done and once this document is published, we will
begin 
supporting a DB migration like the one you describe. Unfortunately,
there 
is currently no ETA on this document." The good news is that they are 
working on this document and hopefully we will see one soon, so I will 
feel more comfortable that we have caught everything.

I hope this list helps others who have been struggling with this.

Thanks.

Mary Ann

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AW: 7.5 on Linux 64-bit?

[Conny Martin]

Lyle,
 
I can confirm that arserverd is a 64Bit executeable on linux
 
arad...@affhc116:/apps/ars/ars750p0/bin> file arserverd
arserverd: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for
GNU/Linux 2.4.0, dynamically linked (uses shared libs), not stripped
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Lyle Taylor
Gesendet: Dienstag, 24. Februar 2009 20:43
An: arslist@ARSLIST.ORG
Betreff: 7.5 on Linux 64-bit?


** 

Hi all,

 

So, we're getting ready to install AR 7.5 on Linux based on the
understanding I had gotten from other posts on the list stating that it
was 64-bit.  I'm starting to question that understanding based on what
I'm readying in the installation guide.  First, the installation guide
indicates that only the UNIX servers are 64-bit (and they don't group
Linux with UNIX - it's considered separately).  Then on page 50 under
"Installing AR System 64-bit servers", it says the following:

 

On Linux and Windows, AR System is compiled on 32-bit platforms with

compatible 32-bit database connectivity libraries. Consult your
operating system

and database vendors for information about compatibility support for
32-bit

clients on 64-bit operating systems and how those 32-bit clients
communicate to a

local or remote 64-bit database.

 

I saw the Linux: Expected 64-bit roadmap and interoperability with AR
System PDF document that David Easter sent a link to, but that was from
July 08, so I don't know if it still reflects reality.

 

Can anyone confirm that the Linux AR Server (arserverd) actually is a
64-bit binary, or is it a 32-bit binary but BMC is only supporting it on
64-bit Linux servers for some reason?

 

Thanks,

Lyle Taylor



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Any unauthorized review, use, disclosure or distribution is prohibited.
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Re: 7.5 on Linux 64-bit?

[Lyle Taylor]

Excellent.  Thank you, Conny!

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Tuesday, February 24, 2009 12:47 PM
To: arslist@ARSLIST.ORG
Subject: AW: 7.5 on Linux 64-bit?

**
Lyle,

I can confirm that arserverd is a 64Bit executeable on linux

arad...@affhc116:/apps/ars/ars750p0/bin>
 file arserverd
arserverd: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for 
GNU/Linux 2.4.0, dynamically linked (uses shared libs), not stripped

Kind Regards Conny


Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Lyle Taylor
Gesendet: Dienstag, 24. Februar 2009 20:43
An: arslist@ARSLIST.ORG
Betreff: 7.5 on Linux 64-bit?
**
Hi all,

So, we're getting ready to install AR 7.5 on Linux based on the understanding I 
had gotten from other posts on the list stating that it was 64-bit.  I'm 
starting to question that understanding based on what I'm readying in the 
installation guide.  First, the installation guide indicates that only the UNIX 
servers are 64-bit (and they don't group Linux with UNIX - it's considered 
separately).  Then on page 50 under "Installing AR System 64-bit servers", it 
says the following:

On Linux and Windows, AR System is compiled on 32-bit platforms with
compatible 32-bit database connectivity libraries. Consult your operating system
and database vendors for information about compatibility support for 32-bit
clients on 64-bit operating systems and how those 32-bit clients communicate to 
a
local or remote 64-bit database.

I saw the Linux: Expected 64-bit roadmap and interoperability with AR System 
PDF document that David Easter sent a link to, but that was from July 08, so I 
don't know if it still reflects reality.

Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit 
binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit Linux 
servers for some reason?

Thanks,
Lyle Taylor


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.
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Re: 7.5 on Linux 64-bit?

[Easter, David]

> Can anyone confirm that the Linux AR Server (arserverd) actually is a
64-bit binary, or is it a 32-bit binary but BMC is only supporting it on
64-bit Linux servers for some reason?
 
It is a 64-bit binary.  The documentation on that page is in error.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: 7.5 on Linux 64-bit?


** 

Hi all,

 

So, we're getting ready to install AR 7.5 on Linux based on the
understanding I had gotten from other posts on the list stating that it
was 64-bit.  I'm starting to question that understanding based on what
I'm readying in the installation guide.  First, the installation guide
indicates that only the UNIX servers are 64-bit (and they don't group
Linux with UNIX - it's considered separately).  Then on page 50 under
"Installing AR System 64-bit servers", it says the following:

 

On Linux and Windows, AR System is compiled on 32-bit platforms with

compatible 32-bit database connectivity libraries. Consult your
operating system

and database vendors for information about compatibility support for
32-bit

clients on 64-bit operating systems and how those 32-bit clients
communicate to a

local or remote 64-bit database.

 

I saw the Linux: Expected 64-bit roadmap and interoperability with AR
System PDF document that David Easter sent a link to, but that was from
July 08, so I don't know if it still reflects reality.

 

Can anyone confirm that the Linux AR Server (arserverd) actually is a
64-bit binary, or is it a 32-bit binary but BMC is only supporting it on
64-bit Linux servers for some reason?

 

Thanks,

Lyle Taylor



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.

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Re: 7.5 on Linux 64-bit?

[Lyle Taylor]

Thanks, David.

Here's another question.  The Compatibility Matrix says this about Full Text 
Search:

Known Issues for Full Text Search Supported Configurations
1. Full Text Search requires a 32-bit database client to be present to operate 
fully. Please see the BMC
Remedy AR System 7.5.00 Release Notes known issue section for more information.

I tried looking at the release notes for more information but can't find a 
known issues section or anything that speaks about FTS.  Is this also a 
documentation bug, or do we indeed need both a 32-bit and a 64-bit Oracle 
client on the server in order to run FTS with the 64-bit AR Server?  If we do 
need that, are there any special considerations that need to be taken into 
account in order for the 32-bit and 64-bit Oracle clients to play nicely 
together?  For example, does anything special need to happen with the 
ORACLE_HOME, PATH or LD_LIBRARY_PATH environment variables in order for both 
processes to operate correctly?

Thanks again,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 24, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?

**
> Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit 
> binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit 
> Linux servers for some reason?

It is a 64-bit binary.  The documentation on that page is in error.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: 7.5 on Linux 64-bit?
**
Hi all,

So, we're getting ready to install AR 7.5 on Linux based on the understanding I 
had gotten from other posts on the list stating that it was 64-bit.  I'm 
starting to question that understanding based on what I'm readying in the 
installation guide.  First, the installation guide indicates that only the UNIX 
servers are 64-bit (and they don't group Linux with UNIX - it's considered 
separately).  Then on page 50 under "Installing AR System 64-bit servers", it 
says the following:

On Linux and Windows, AR System is compiled on 32-bit platforms with
compatible 32-bit database connectivity libraries. Consult your operating system
and database vendors for information about compatibility support for 32-bit
clients on 64-bit operating systems and how those 32-bit clients communicate to 
a
local or remote 64-bit database.

I saw the Linux: Expected 64-bit roadmap and interoperability with AR System 
PDF document that David Easter sent a link to, but that was from July 08, so I 
don't know if it still reflects reality.

Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit 
binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit Linux 
servers for some reason?

Thanks,
Lyle Taylor


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.
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Re: ARS 7.1 server group issue

[Joe DeSouza]

Nope.. never had that issue on this version nor the previous..

Joe





From: Anthony K R 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 1:36:31 PM
Subject: ARS 7.1 server group issue

** 
Hi,
In Remedy server groupenvironment, when the defchangeson primaryserverother 
serverseitherthrow malloc error ( so the updates not reflected) or 
crash.Anyoneseen this?
Env:
ARS 7.1 patch 5 with ITSM7.0 suite
Windows 2003
Oracle 10g
Thanks,
Anthony



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Re: MidTier 7.1 Patch 5, JBoss and IIS

[Joe DeSouza]

Might help if you tell us what you mean by 'It shows the configuration or 
normal login screen then fails on login'. What is the error or errors you get.

Joe




From: Marty.Thorin 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 12:15:18 PM
Subject: MidTier 7.1 Patch 5, JBoss and IIS

** 
Good morning Ladies and Gentlemen: 
    We have installed our Remedy 7.1.0 Patch 5 MidTier on a 2003 Windows 
server.  We did the default install except for a path change: from c:\program 
files\ to e:\programs\.  (The rest of the path is the same.)
The MidTier works great as long as we use JBoss directly at port 8080.  When we 
drop the 8080 it switches to IIS.  It shows the configuration or normal login 
screen then fails on login.  I am sure the problem is in the IIS-JBoss 
connector.  We have instructions for Tomcat and IIS and these worked for ARS 
6.3 patch 20.  Does anyone have instructions on how to set up JBoss and IIS? 
Thank you, 
Thorin 
Other, probably irrelevant, information.  Everything is ARS 7.1.0 Patch 5.  The 
server is running on a different Intel box with Redhat.
rmdy-papr02.comp.wepco.com{xxremedy}22: uname -a 
Linux rmdy-papr02.comp.wepco.com 2.6.9-78.0.8.ELsmp #1 SMP Wed Nov 5 07:14:58 
EST 2008 x86_64 x86_64 x86_64 GNU/Linux 
The database is Oracle 10g on a third box.




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Re: ARS 7.1 server group issue

[Chowdhury, Tauf]

Anthony,

Have you named only 1 server as the server that you allow Admin
Operations on? Have you disabled it on the other servers? Also, I would
confirm on the rankings form that you have it setup properly.

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: Remedy Developer, Colorado Springs

[Joe DeSouza]

Pretty much! Anyone working on 4 gigs at a time either got to be 'working like 
a dog'! I can't really imagine myself doing something like that.. Actually I 
can - but then I can't imagine myself to be having too much fun outside of work 
and that doesn't quite work for me!

Joe




From: Charles Baldi 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 12:50:55 PM
Subject: Re: Remedy Developer, Colorado Springs

** 
Joe,
Now it sounds like you are talking "dog years" :-)

Chuck


On Tue, Feb 24, 2009 at 12:39 PM, Joe DeSouza  wrote:

** 
In a very strict sense, it depends.. What if there was an independent 
consultant working on 4 different projects over those years all involving 
version 7 :-) That would technically give him experience varied enough to count 
as 2 x 4 = 8 years of experience on paper.. although chronologically that would 
seem impossible..

Joe





From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:11:01 AM
Subject: Re: Remedy Developer, Colorado Springs

** 
Lets see. It was released in 8/2006 and the beta started around March 2006, so 
I would say non.

Unless they were a former BMC employee. 

Howard


On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L  
wrote:

** 
So what do you think the odds are they’ll find someone with more than 3 years 
of Remedy 7 experience?
 
Jennifer Meyer



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs
 
** 
Hello All,
I am posting this in hopes that someone on the list lives near/wants to 
relocate to Colorado Springs, CO area.
 
Please see below job description and contact information.
 
Thanks,
 
Jase
-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com


Hi Jase—
 
Here is the job description.  Please have people contact me direct for more 
information!  Thanks so much for your help !!
 
REMEDY DEVELOPER--Colorado Springs, CO
·    Must currently have or be able to obtain a USDOD SECRET SECURITY 
CLEARANCE
·    6 month Contract to Hire
·    Minimum 3 yrs. experience developing Remedy 7
Our client is in need of a Remedy Developer to maintain, modify and develop 
custom software applications. This system is used to process Trouble Tickets 
for Tier 1, 2 & 3 network/computer support of all customers, located worldwide.
 
Other responsibilities include:
·    Collecting metrics
 
·    Creating custom reports
 
·    Creating and maintaining the Remedy system as-built drawings/diagrams 
and instruction manuals.
 
·    Maintain/administer the Enterprise Remedy system which includes: 
Remedy distributed architecture, Remedy Web Enterprise, Remedy core application 
and Remedy database administration
·    Perform Remedy form/schema development
·    Provide support for web-related database development activities
·    Collect and maintain metrics documenting Service Delivery Summary 
performance thresholds
·    Collect and maintain metrics beyond those related to the Service 
Delivery Summary thresholds as related to performance of the Front Range 
Consolidated Network; provide these metrics to the government
 
Environment:
Work with other users of Remedy to enhance effectiveness and collaborative 
capabilities of Remedy and resolve problems associated with the Enterprise 
Remedy application.
 
Compensation:
This opportunity offers a competitive salary with a generous benefits package 
including medical & dental insurance, 10 paid federal holidays; paid vacation, 
personal, and sick leave ("discretionary leave" or paid time off); life 
insurance, long term disability insurance, tuition reimbursement; employee 
referral bonus program, opportunity to participate in 401(k) plan.
 
 



 Emily Sears Technical Recruiter
102 S. Tejon St. Ste 300
Colorado Springs, CO 80903
719.866.6915
F 719.866.6928  M 919.260.2489
WWW.TEKSYSTEMS.COM
Please consider the environment before printing this email. 



 




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may correct our internal records. Please then delete the original message 
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Job: Remedy Consultant - Dayton, OH - Kforce

[Kitchen, Joshua T]

List,

 

Couple things have changed and wanted to update everyone.  I have had
several responses so let me answer the most common ones.  

1.  
Cannot Telecommute
2.  
Clearance not required just a plus.  Must pass a thorough
background check.
3.  
Cannot work on a C2C has to be W2

 

Location:  WPAFB - Dayton, OH

Duration:  Long Term Contract

Authorization Status:  US Citizen

Start:  Two weeks notice is fine but client prefers as soon as possible

 

DESCRIPTION:  

Remedy IT Service Management (ITSM) Suite 7.x, specifically the
Service Desk solution, including Incident & Problem Management,
Configuration Management Data Base (CMDB), Change Management and Service
Level Management within a large enterprise. Preferred candidate would
have an AF or DoD background, and fully understand service and problem
management within the IT environment and have experience
designing/translating requirements into ITSM business processes in
conjunction with the BMC tool.  Should have working knowledge of ITIL
and Service Support/Delivery philosophy.



REQUIRED EXPERIENCE:   

BS Degree or equivalent experience

 

Work flow/process design experience

 
Respectfully,

Joshua Kitchen
Recruiter
Kforce Professional Staffing
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

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Re: ARS 7.1 server group issue

[Joe DeSouza]

That sort of beats the whole purpose of the whole concept of having server 
groups though. When working like it should, the secondary servers 'do not 
know' about the def changes that have occured due to changes made from the 
primary server, until the new cache on the primary server has been recreated, 
and the primary server then signals the secondary servers that there has been a 
change...

When properly setup it does work as designed.

Anthony, are all your servers in the server group of the same configuration, 
and running the same applications? What is the physical memory on the servers?

Joe




From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 2:20:43 PM
Subject: Re: ARS 7.1 server group issue

** 
While AR is supposed to support it, in my experience it is best to shut down 
everything but the primary server, make your changes, and then bring everything 
back up again.  Things just go more smoothly that way.
 
Lyle
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue
 
** 
Hi,
In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?
Env:
ARS 7.1 patch 5 with ITSM 7.0 suite
Windows 2003
Oracle 10g
Thanks,
Anthony




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Re: Remedy Developer, Colorado Springs

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

When did 7 go into beta?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs

** 
Pretty much! Anyone working on 4 gigs at a time either got to be 'working like 
a dog'! I can't really imagine myself doing something like that.. Actually I 
can - but then I can't imagine myself to be having too much fun outside of work 
and that doesn't quite work for me!
 
Joe



From: Charles Baldi 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 12:50:55 PM
Subject: Re: Remedy Developer, Colorado Springs

** 
Joe,
Now it sounds like you are talking "dog years" :-)
 
Chuck


On Tue, Feb 24, 2009 at 12:39 PM, Joe DeSouza  wrote:


** 
In a very strict sense, it depends.. What if there was an independent 
consultant working on 4 different projects over those years all involving 
version 7 :-) That would technically give him experience varied enough to count 
as 2 x 4 = 8 years of experience on paper.. although chronologically that would 
seem impossible..
 
Joe





From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 10:11:01 AM
Subject: Re: Remedy Developer, Colorado Springs

** 
Lets see. It was released in 8/2006 and the beta started around March 
2006, so I would say non.
 
Unless they were a former BMC employee. 
 
Howard


On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L 
 wrote:


** 

So what do you think the odds are they’ll find someone with 
more than 3 years of Remedy 7 experience?

 

Jennifer Meyer





From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Monday, February 23, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Fwd: Remedy Developer, Colorado Springs

 

** 

Hello All,

I am posting this in hopes that someone on the list lives 
near/wants to relocate to Colorado Springs, CO area.

 

Please see below job description and contact information.

 

Thanks,

 

Jase

-- Forwarded message --
From: Sears, Emily 
Date: Mon, Feb 23, 2009 at 5:53 PM
Subject: Remedy Developer, Colorado Springs
To: jasebran...@gmail.com



Hi Jase—

 

Here is the job description.  Please have people contact me 
direct for more information!  Thanks so much for your help !!

 

REMEDY DEVELOPER--Colorado Springs, CO

*Must currently have or be able to obtain a US DOD 
SECRET SECURITY CLEARANCE

*6 month Contract to Hire

*Minimum 3 yrs. experience developing Remedy 7

Our client is in need of a Remedy Developer to maintain, modify 
and develop custom software applications. This system is used to process 
Trouble Tickets for Tier 1, 2 & 3 network/computer support of all customers, 
located worldwide.

 

Other responsibilities include:

*Collecting metrics

 

*Creating custom reports

 

*Creating and maintaining the Remedy system as-built 
drawings/diagrams and instruction manuals.

 

*Maintain/administer the Enterprise Remedy system which 
includes: Remedy distributed architecture, Remedy Web Enterprise, Remedy core 
application and Remedy database administration

*Perform Remedy form/schema development

*Provide support for web-related database development 
activities

*Collect and maintain metrics documenting Service 
Delivery Summary performance thresholds

*Collect and maintain metrics beyond those related to 
the Service Delivery Summary thresholds as related to performance of the Front 
Range Consolidated Network; provide these metrics to the government

 

Environment:
Work with other users of Remedy to enhance effectiveness and 
collaborative capabilities of Remedy and resolve problems associated with the 
Enterprise Remedy application.

 

 

Re: Server Name references - export/import ARSystem DB - ITSM 7

[Joe DeSouza]

Why dont you use the old server name as an alias on migration? Won't that take 
care of most of such problems?? Except for application paths etc thats 
in configuration data such as the share application properties form which you 
would need to fix manually..

Joe




From: Mary Ann 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 2:42:32 PM
Subject: Server Name references - export/import ARSystem DB - ITSM 7

We have been struggling with the list of server name references that need to be 
changed when exporting/importing an ARSystem DB from one server to another 
server. 

Last week we found that one of the imbedded server references has been causing 
Apache on our Mid-Tier server to crash because we had a server reference for 
the CI Viewer to the original server.  

Our versions installed:
ARS 7.0.01/Patch 7
CMDB 2.0.1/Patch 3
ITSM IM/PM/AM/Change 7.0.02/Patch 5
SLM 7.0.03/No Patch
RKM 7.2/Patch 1
SQL Server 2005/SP2

I looked at past postings on this list and have been using that list to update 
server references up to now.  Based on our crashes I looked for and found a SQL 
Server procedure on the internet to search for text (old server references) in 
columns in tables.  

These are the server references that we will NOW update when we move the

ARSystem database from one server to another server:

FORM DATA:
- KMS:Adminstration_Integration - Server Name
- SHARE:Application_Properties - help file paths
- SYS:Attachments - survey path
- Report - Server field
- CAI:Application Registry - Server field
- BMC.CORE:CONFIG:BMC_FederatedInterface - ARServerName field [this was the one 
causing the MidTier apache crash]
- AR System Searches - Server field
- CAI:EventParams - FromServer field
- CAI:Events - SourceServer, TargetServer fields
- SLM:ConfigDataSource - SLMConfDSServerName field - hidden in GUI [have not 
changed this yet due to possibly having to rebuild all service 
targets connected to this data source, waiting for a response from BMC Support]
- SRM:AppInstanceBridge - AppInstanceServer field

WORKFLOW:
- Active Link: CHG:CCMCalendar:PrintActionWUT - Action 1 path

I asked BMC Support to confirm this list and they said "we currently do not 
have a doc that contains this information, as migrating the database is not a 
supported process. R&D is developing a document that will define  how this 
should be done and once this document is published, we will begin supporting a 
DB migration like the one you describe. Unfortunately, there is currently no 
ETA on this document." The good news is that they are working on this document 
and hopefully we will see one soon, so I will feel more comfortable that we 
have caught everything.

I hope this list helps others who have been struggling with this.

Thanks.

Mary Ann




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Re: ARS 7.1 server group issue

[Lyle Taylor]

I see server groups as being more useful for load balancing and redundancy.  
While you can indeed have users on the other systems while you perform the 
updates, the other servers become nearly unusable as the cache updates, 
especially for anything other than very minor changes.  I've simply had less 
issues if I simply bring down the other servers during the changes and then 
bring them back up again after.  In my experience, that actually provides a 
better user experience, because knowing that it's down for a short time is 
easier to deal with than extremely slow performance during a cache update.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

**
That sort of beats the whole purpose of the whole concept of having server 
groups though. When working like it should, the secondary servers 'do not know' 
about the def changes that have occured due to changes made from the primary 
server, until the new cache on the primary server has been recreated, and the 
primary server then signals the secondary servers that there has been a 
change...

When properly setup it does work as designed.

Anthony, are all your servers in the server group of the same configuration, 
and running the same applications? What is the physical memory on the servers?

Joe


From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 2:20:43 PM
Subject: Re: ARS 7.1 server group issue

**
While AR is supposed to support it, in my experience it is best to shut down 
everything but the primary server, make your changes, and then bring everything 
back up again.  Things just go more smoothly that way.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

**

Hi,

In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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review, use, disclosure or distribution is prohibited. If you are not the 
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Re: 7.5 on Linux 64-bit?

[Easter, David]

That documentation is correct.  FTS requires a 32-bit client.  This is a
known limitation of the search engine used for FTS.
 
Page 76 of the Release Notes (English) with Known Issues has more
detail.
 
16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release
Notes (English) with Known Issues PDF
  
 
You might have been looking just at the release notes without the Known
Issues.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?


** 

Thanks, David.

 

Here's another question.  The Compatibility Matrix says this about Full
Text Search:

 

Known Issues for Full Text Search Supported Configurations

1. Full Text Search requires a 32-bit database client to be present to
operate fully. Please see the BMC

Remedy AR System 7.5.00 Release Notes known issue section for more
information.

 

I tried looking at the release notes for more information but can't find
a known issues section or anything that speaks about FTS.  Is this also
a documentation bug, or do we indeed need both a 32-bit and a 64-bit
Oracle client on the server in order to run FTS with the 64-bit AR
Server?  If we do need that, are there any special considerations that
need to be taken into account in order for the 32-bit and 64-bit Oracle
clients to play nicely together?  For example, does anything special
need to happen with the ORACLE_HOME, PATH or LD_LIBRARY_PATH environment
variables in order for both processes to operate correctly?

 

Thanks again,

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 24, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?

 

** 

> Can anyone confirm that the Linux AR Server (arserverd) actually is a
64-bit binary, or is it a 32-bit binary but BMC is only supporting it on
64-bit Linux servers for some reason?

 

It is a 64-bit binary.  The documentation on that page is in error.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: 7.5 on Linux 64-bit?

** 

Hi all,

 

So, we're getting ready to install AR 7.5 on Linux based on the
understanding I had gotten from other posts on the list stating that it
was 64-bit.  I'm starting to question that understanding based on what
I'm readying in the installation guide.  First, the installation guide
indicates that only the UNIX servers are 64-bit (and they don't group
Linux with UNIX - it's considered separately).  Then on page 50 under
"Installing AR System 64-bit servers", it says the following:

 

On Linux and Windows, AR System is compiled on 32-bit platforms with

compatible 32-bit database connectivity libraries. Consult your
operating system

and database vendors for information about compatibility support for
32-bit

clients on 64-bit operating systems and how those 32-bit clients
communicate to a

local or remote 64-bit database.

 

I saw the Linux: Expected 64-bit roadmap and interoperability with AR
System PDF document that David Easter sent a link to, but that was from
July 08, so I don't know if it still reflects reality.

 

Can anyone confirm that the Linux AR Server (arserverd) actually is a
64-bit binary, or is it a 32-bit binary but BMC is only supporting it on
64-bit Linux servers for some reason?

 

Thanks,

Lyle Taylor



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
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Re: 7.5 on Linux 64-bit?

[Lyle Taylor]

Got it.  Thanks again, David!

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 24, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?

**
That documentation is correct.  FTS requires a 32-bit client.  This is a known 
limitation of the search engine used for FTS.

Page 76 of the Release Notes (English) with Known Issues has more detail.

16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release Notes (English) 
with Known Issues 
PDF

You might have been looking just at the release notes without the Known Issues.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?
**
Thanks, David.

Here's another question.  The Compatibility Matrix says this about Full Text 
Search:

Known Issues for Full Text Search Supported Configurations
1. Full Text Search requires a 32-bit database client to be present to operate 
fully. Please see the BMC
Remedy AR System 7.5.00 Release Notes known issue section for more information.

I tried looking at the release notes for more information but can't find a 
known issues section or anything that speaks about FTS.  Is this also a 
documentation bug, or do we indeed need both a 32-bit and a 64-bit Oracle 
client on the server in order to run FTS with the 64-bit AR Server?  If we do 
need that, are there any special considerations that need to be taken into 
account in order for the 32-bit and 64-bit Oracle clients to play nicely 
together?  For example, does anything special need to happen with the 
ORACLE_HOME, PATH or LD_LIBRARY_PATH environment variables in order for both 
processes to operate correctly?

Thanks again,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 24, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?

**
> Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit 
> binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit 
> Linux servers for some reason?

It is a 64-bit binary.  The documentation on that page is in error.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: 7.5 on Linux 64-bit?
**
Hi all,

So, we're getting ready to install AR 7.5 on Linux based on the understanding I 
had gotten from other posts on the list stating that it was 64-bit.  I'm 
starting to question that understanding based on what I'm readying in the 
installation guide.  First, the installation guide indicates that only the UNIX 
servers are 64-bit (and they don't group Linux with UNIX - it's considered 
separately).  Then on page 50 under "Installing AR System 64-bit servers", it 
says the following:

On Linux and Windows, AR System is compiled on 32-bit platforms with
compatible 32-bit database connectivity libraries. Consult your operating system
and database vendors for information about compatibility support for 32-bit
clients on 64-bit operating systems and how those 32-bit clients communicate to 
a
local or remote 64-bit database.

I saw the Linux: Expected 64-bit roadmap and interoperability with AR System 
PDF document that David Easter sent a link to, but that was from July 08, so I 
don't know if it still reflects reality.

Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit 
binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit Linux 
servers for some reason?

Thanks,
Lyle Taylor


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy 

Re: ARS 7.1 server group issue

[Joe DeSouza]

Your AR Servers are probably on windows and connect to Oracle setup as 
a Remote database?

Joe




From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:27:56 PM
Subject: Re: ARS 7.1 server group issue

** 
I see server groups as being more useful for load balancing and redundancy.  
While you can indeed have users on the other systems while you perform the 
updates, the other servers become nearly unusable as the cache updates, 
especially for anything other than very minor changes.  I’ve simply had less 
issues if I simply bring down the other servers during the changes and then 
bring them back up again after.  In my experience, that actually provides a 
better user experience, because knowing that it’s down for a short time is 
easier to deal with than extremely slow performance during a cache update.
 
Lyle
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue
 
** 
That sort of beats the whole purpose of the whole concept of having server 
groups though. When working like it should, the secondary servers 'do not 
know' about the def changes that have occured due to changes made from the 
primary server, until the new cache on the primary server has been recreated, 
and the primary server then signals the secondary servers that there has been a 
change...
 
When properly setup it does work as designed.
 
Anthony, are all your servers in the server group of the same configuration, 
and running the same applications? What is the physical memory on the servers?
 
Joe
 



From:Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 2:20:43 PM
Subject: Re: ARS 7.1 server group issue

** 
While AR is supposed to support it, in my experience it is best to shut down 
everything but the primary server, make your changes, and then bring everything 
back up again.  Things just go more smoothly that way.
 
Lyle
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue
 
** 
Hi,
In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?
Env:
ARS 7.1 patch 5 with ITSM 7.0 suite
Windows 2003
Oracle 10g
Thanks,
Anthony
 
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the original message.




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Perl to consume WSDL

[LJ Longwing]

I'm looking to have a simple perl script consume a wsdl published by my
Remedy server and having trouble finding examples on the internet.  Any and
all assistance is appreciated.

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ITSM 7 & AIE Question

[Pargeter, Christie :CO IS]

  
Hi All - we are in the beginning phases of rolling out ITSM 7 here but I
have one kind of important question.  We are going to be getting a data
feed from our payroll system of all employees but the location names
that the payroll system uses is different than we want to show in
Remedy.  What I am wondering is that if we are using AIE to bring the
data into Remedy can we make a location alias of the payroll name and it
will grab the correct location information.  Or am I going to have build
my own translation table to clean up the names.
 
E.G. Payroll: Building A and Location Table: Location C's Building A
 
Thanks
 
ITSM 7.0.3 p8 (9005 & 9002)
ARS 7.1 p4
 
 



Christie Pargeter 
Legacy Health System  
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  System Office 
tel: 503-415-5149   
 

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Re: ARS 7.1 server group issue

[Lyle Taylor]

Correct……

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

**
Your AR Servers are probably on windows and connect to Oracle setup as a Remote 
database?

Joe


From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:27:56 PM
Subject: Re: ARS 7.1 server group issue

**
I see server groups as being more useful for load balancing and redundancy.  
While you can indeed have users on the other systems while you perform the 
updates, the other servers become nearly unusable as the cache updates, 
especially for anything other than very minor changes.  I’ve simply had less 
issues if I simply bring down the other servers during the changes and then 
bring them back up again after.  In my experience, that actually provides a 
better user experience, because knowing that it’s down for a short time is 
easier to deal with than extremely slow performance during a cache update.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

**
That sort of beats the whole purpose of the whole concept of having server 
groups though. When working like it should, the secondary servers 'do not know' 
about the def changes that have occured due to changes made from the primary 
server, until the new cache on the primary server has been recreated, and the 
primary server then signals the secondary servers that there has been a 
change...

When properly setup it does work as designed.

Anthony, are all your servers in the server group of the same configuration, 
and running the same applications? What is the physical memory on the servers?

Joe


From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 2:20:43 PM
Subject: Re: ARS 7.1 server group issue

**
While AR is supposed to support it, in my experience it is best to shut down 
everything but the primary server, make your changes, and then bring everything 
back up again.  Things just go more smoothly that way.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

**

Hi,

In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: ITSM 7 & AIE Question

[Drew Shuller]

Christie, I like to keep things simple for AIE. Can you create a database
view in your payroll system that holds the correct data?

Drew

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Re: Perl to consume WSDL

[Carey Matthew Black]

Have you looked at this yet?

http://developer.bmc.com/communities/docs/DOC-1053

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Feb 24, 2009 at 5:29 PM, LJ Longwing  wrote:
> **
> I'm looking to have a simple perl script consume a wsdl published by my
> Remedy server and having trouble finding examples on the internet.  Any and
> all assistance is appreciated.
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

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Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form

[Howard Richter]

All,

I thought I would ask once more before I give up and try a different
direction.

I need to add two fields on the RQC:ServiceRequestWizard and have the data
show up on a change or a Incident.
Below I how I think it works and have the data going (seen in the logs) to
the CAI:EventParams, however, when the CAI pickes up the data it never goes
to the HPD:INterfaceIncidnet_Create from.

BMC support, as it should can't help me since it a major change tot he
system.

So any ideas would be great.

Howard




1.  Add fields to “RQC:ServiceRequestWizard”

a.   Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push
data from new fields to “SRM:Request”

2.  Add fields to “SRM:Request”

a.   Modified filter “SRM:AOI:GetSRFieldValues” to push data from new
fields to “SRM:AppinstanceBridge”

3.  Add fields to “SRM:AppinstanceBridge”

4.  Add record to “SRM:QuestionTemplate”

a.   Filter
“SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20”
uses the records in “SRM:QuestionTemplate” to push the data to
“CAI:EventParams”

5.  Add fields to “HPD:InterfaceIncident_Create”

6.  Add fields to “HPD:Help Desk”


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Perl to consume WSDL

[LJ Longwing]

I hadn't.  Thank you so much!! 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Tuesday, February 24, 2009 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Perl to consume WSDL

Have you looked at this yet?

http://developer.bmc.com/communities/docs/DOC-1053

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Feb 24, 2009 at 5:29 PM, LJ Longwing  wrote:
> **
> I'm looking to have a simple perl script consume a wsdl published by 
> my Remedy server and having trouble finding examples on the internet.  
> Any and all assistance is appreciated.
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" 
> html___


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Re: ITSM 7 & AIE Question

[Roger Justice]

You can also create a new staging form that you would populate that would have 
the workflow to provide valid data and then push to CTM:People.


-Original Message-
From: Drew Shuller 
To: arslist@ARSLIST.ORG
Sent: Tue, 24 Feb 2009 6:03 pm
Subject: Re: ITSM 7 & AIE Question


** 
Christie, I like to keep things simple for AIE. Can you create a database view 
in your payroll system that holds the correct data?

?

Drew
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Re: Repost of a question.

[Louise Van Hine]

 





Hi Howard,
 
It's been a couple of years since I attempted to add something to the Service 
Request to get pushed to the Incident, and never managed to get through the 
spaghetti of code that does the "create event" and creates the Incident..  I 
ended up adding a field to the SR and then pushing that field to the incident 
after incident creation, and bypassing the push-to-incident guides 
completely.  It is possible to implement this workaround because an incident 
number does get referenced in the SR during incident creation, and you can 
backtrack to the field you want to push using the entry ID. And as you say, BMC 
is not going to help you do it any more elegantly.
 




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Re: Repost of a question.

[Louise Van Hine]

Hi Howard,
 
It's been a couple of years since I attempted to add something to the Service 
Request to get pushed to the Incident, and never managed to get through the 
spaghetti of code that does the "create event" and creates the Incident..  I 
ended up adding a field to the SR and then pushing that field to the incident 
after incident creation, and bypassing the push-to-incident guides 
completely.  It is possible to implement this workaround because an incident 
number does get referenced in the SR during incident creation, and you can 
backtrack to the field you want to push using the entry ID. And as you say, BMC 
is not going to help you do it any more elegantly.


--- On Tue, 2/24/09, Howard Richter  wrote:

From: Howard Richter 
Subject: Repost of a question. What do I need to do to push data from a new 
field on the RQC:ServiceRequestWizard to the Incident or Change form
To: arslist@ARSLIST.ORG
Date: Tuesday, February 24, 2009, 6:26 PM


** 
All,
 
I thought I would ask once more before I give up and try a different direction.
 
I need to add two fields on the RQC:ServiceRequestWizard and have the data show 
up on a change or a Incident.
Below I how I think it works and have the data going (seen in the logs) to the 
CAI:EventParams, however, when the CAI pickes up the data it never goes to the 
HPD:INterfaceIncidnet_Create from.
 
BMC support, as it should can't help me since it a major change tot he system.
 
So any ideas would be great.
 
Howard
 
 
 

1.  Add fields to “RQC:ServiceRequestWizard”
a.   Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data 
from new fields to “SRM:Request”
2.  Add fields to “SRM:Request”
a.   Modified filter “SRM:AOI:GetSRFieldValues” to push data from new 
fields to “SRM:AppinstanceBridge”
3.  Add fields to “SRM:AppinstanceBridge”
4.  Add record to “SRM:QuestionTemplate”
a.   Filter 
“SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses 
the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams”
5.  Add fields to “HPD:InterfaceIncident_Create”
6.  Add fields to “HPD:Help Desk”

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: ITSM 7 & AIE Question

[Kelly Deaver]

**
Roger's recommendation is the standard recommendation. It is always a good practice to bring in to a staging table, do transformation of data, then push to the final forms.
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Re: ITSM 7 & AIE QuestionFrom: Roger Justice Date: Tue, February 24, 2009 5:47 pmTo: arslist@ARSLIST.ORG** You can also create a new staging form that you would populate that would have the workflow to provide valid data and then push to CTM:People.-Original Message-From: Drew Shuller To: arslist@ARSLIST.ORGSent: Tue, 24 Feb 2009 6:03 pmSubject: Re: ITSM 7 & AIE Question
** 
Christie, I like to keep things simple for AIE. Can you create a database view in your payroll system that holds the correct data?
 
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Re: ARS 7.1 server group issue

[Joe DeSouza]

Its a known issue where ARS on Windows connected to a Remote Oracle database, 
takes forever to recache and that it takes forever to restart if the services 
have been stopped and is restarted. This is because of the way that data is 
read in chunks of 100 rows. It is as designed and Remedy has nothing to do with 
the design as its more how the Oracle client communicates to remote oracle 
databases when the client is on Windows..

I didn't experience the kinds of problems you are talking about on UNIX ARS 
Servers connected to remote Oracle databases.

So I guessed your configurations by the symptoms you described. Unfortunately 
you got to live with it unless you decide to move to UNIX.

Joe





From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 6:02:40 PM
Subject: Re: ARS 7.1 server group issue


Correct……
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue
 
** 
Your AR Servers are probably on windows and connect to Oracle setup as 
a Remote database?
 
Joe
 



From:Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:27:56 PM
Subject: Re: ARS 7.1 server group issue

** 
I see server groups as being more useful for load balancing and redundancy.  
While you can indeed have users on the other systems while you perform the 
updates, the other servers become nearly unusable as the cache updates, 
especially for anything other than very minor changes.  I’ve simply had less 
issues if I simply bring down the other servers during the changes and then 
bring them back up again after.  In my experience, that actually provides a 
better user experience, because knowing that it’s down for a short time is 
easier to deal with than extremely slow performance during a cache update.
 
Lyle
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue
 
** 
That sort of beats the whole purpose of the whole concept of having server 
groups though. When working like it should, the secondary servers 'do not 
know' about the def changes that have occured due to changes made from the 
primary server, until the new cache on the primary server has been recreated, 
and the primary server then signals the secondary servers that there has been a 
change...
 
When properly setup it does work as designed.
 
Anthony, are all your servers in the server group of the same configuration, 
and running the same applications? What is the physical memory on the servers?
 
Joe
 



From:Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 2:20:43 PM
Subject: Re: ARS 7.1 server group issue

** 
While AR is supposed to support it, in my experience it is best to shut down 
everything but the primary server, make your changes, and then bring everything 
back up again.  Things just go more smoothly that way.
 
Lyle
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue
 
** 
Hi,
In Remedy server group environment, when the def changes on primary server 
other servers either throw malloc error ( so the updates not reflected) or 
crash. Anyone seen this?
Env:
ARS 7.1 patch 5 with ITSM 7.0 suite
Windows 2003
Oracle 10g
Thanks,
Anthony




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Re: Selection Field Manipulation?

[Charu Upadhyay]

 
Hi Mark,

Thought three will work for you.

Create four separate radio buttons that will help you in enabling and
hiding options as per user profile and create one hidden radio button
field that will have all four options. Then write an active link on
desired action like submit 0r modify that will push the user desired
value to your hidden box.

The above option is good to use if you are using a form as an user
interface and keeping values into a seprate table but in case you are
implementing the same on a regular form then you may try to push the
vale in a character field since it may further be required for reporting
purpose.

Also,
You can use the search menu where values can be changed dynamically
using active links.

CHARU.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Monday, February 23, 2009 9:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Field Manipulation?

Mark,

Based upon what you are describing, I think you might be able to get
away with using 4 individual Check Box fields.  You can show and hide
them based upon whatever criteria you desire and the look and feel is
similar to that of the Radio Button so you should have no trouble with
the customer.  You would just need to ensure they select only the
correct number of boxes by using workflow.

Hope this helps.



Scott Illari
908-601-8948
http://www.linkedin.com/in/scottillari

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Monday, February 23, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Selection Field Manipulation?

Hello All,
 
Customer wants a dynamic radio button list.  I am not sure this is
possible, but hope someone may know how to make it so.
 
Thought 1:
Manipulate a Selection Type Field (radio button) at runtime to show/hide
attribute values dynamically.
 
For example, I have a selection field with 4 values:  A, B, C, D
 
When the user logs on, I want to check their group memberships, or
permissions, and based on this, show/hide certain values within the
list.
 
Problem is, I don't know how to dynamically manipulate a selection type
field.
 
Thought 2:
 
Do with a drop down menu, but cannot figure out how to make it a radio
button type selection.
 
Thought 3:
Build single value radio buttons, loop through them with code to
hide/show accordingly, then build workflow to manage user selections.
 
This I can do, but seems like a ton of code, and cumbersome to maintain.
Probably not worth the effort, if I could convince the customer of that.
 
If anyone has any ideas, I would appreciate it.
 
Thanks,
Mark

 



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Re: Assign a different start page to a user...

[Charu Upadhyay]

 
Hi Richard,
 
You want to set a separate start page for a set of users. This is
something that I tried last year and found:
 

1.  For web you just need to go to AR User Preferences and on Home
Page tab set the Form Name as start page. For this you have to create
entries in case profile does not exist. Modify all option can be used.
2.  For User tool, you have to set the home page seperately on end
user machines. For that you may send them the guidelines to configure
the Home Page.

Hope this will help you!
 
CHARU
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, February 24, 2009 1:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Assign a different start page to a user...


** 
Richard,

If you force the use of centralized preferences, you can do that and
much more in the way of user customization. Since all of the data is
stored in forms, you can have workflow fire against it, too. 

Rick 

Sent from my Verizon Wireless BlackBerry



From: Richard Copits 
Date: Mon, 23 Feb 2009 14:32:57 -0500
To: 
Subject: Assign a different start page to a user...


I know I can go to tools/options and set up a new "start" page, but this
seems to work for any user who logs in. Is there a way

I can have a different/particular start page come up with a specific
user logs in? Is it in any of the manuals or ??? Thanks!



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Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

[Rohini Prasher]

You have to create enteries for these field in Question template form, and may 
be in SyS form field selection. Have to create fields in Service Request form.

Regards,
Rohini Prasher

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, February 25, 2009 4:57 AM
To: arslist@ARSLIST.ORG
Subject: Repost of a question. What do I need to do to push data from a new 
field on the RQC:ServiceRequestWizard to the Incident or Change form

**
All,

I thought I would ask once more before I give up and try a different direction.

I need to add two fields on the RQC:ServiceRequestWizard and have the data show 
up on a change or a Incident.
Below I how I think it works and have the data going (seen in the logs) to the 
CAI:EventParams, however, when the CAI pickes up the data it never goes to the 
HPD:INterfaceIncidnet_Create from.

BMC support, as it should can't help me since it a major change tot he system.

So any ideas would be great.

Howard



1.  Add fields to "RQC:ServiceRequestWizard"
a.   Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push data 
from new fields to "SRM:Request"
2.  Add fields to "SRM:Request"
a.   Modified filter "SRM:AOI:GetSRFieldValues" to push data from new 
fields to "SRM:AppinstanceBridge"
3.  Add fields to "SRM:AppinstanceBridge"
4.  Add record to "SRM:QuestionTemplate"
a.   Filter 
"SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20" uses 
the records in "SRM:QuestionTemplate" to push the data to "CAI:EventParams"
5.  Add fields to "HPD:InterfaceIncident_Create"
6.  Add fields to "HPD:Help Desk"


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: ARS 7.1 server group issue

[Anthony K R]

Lyle,

 

That's good idea. We are not sure what else would trigger the re-cache.
We have not tested what would happen when  Users/Groups are added.

 

Regards,

Anthony

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 25, 2009 12:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

While AR is supposed to support it, in my experience it is best to shut
down everything but the primary server, make your changes, and then
bring everything back up again.  Things just go more smoothly that way.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: ARS 7.1 server group issue

[Uday Joshi]

Recaching happens when groups are added in the group form.

Haven't checked with User entries.

Best Regards,

Uday Joshi



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Wednesday, February 25, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue


**

Lyle,



That's good idea. We are not sure what else would trigger the re-cache.
We have not tested what would happen when  Users/Groups are added.



Regards,

Anthony



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 25, 2009 12:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue



**

While AR is supposed to support it, in my experience it is best to shut
down everything but the primary server, make your changes, and then
bring everything back up again.  Things just go more smoothly that way.



Lyle



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue



**

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: ARS 7.1 server group issue

[Anthony K R]

Leonard,

 

Here is the answer for your questions;

* How many servers are in the group?

-Three

 

* What is the memory configuration on these servers?

-4GB, 1.5 GB free when arserver running.

 

* What is the disk space configuration on these servers?

-Enough disk space

 

* What cache mode are  the servers in?

-Primary has 'Development', all other production.

 

* Do all of them crash with the malloc error?  Or, just specific
ones?

-All

 

* Is this a new Server Group configuration? Or, did it work
before, but now does not?

-First in v7.1, v6.3 works fine. 

 

Server group log does not show anything for this issue, but handover
happens properly.

 

Regards,

Anthony

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Wednesday, February 25, 2009 1:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Since a  modification to the primary server triggers a server recache to
the other servers in the group, I would look at the resources on the
other servers.  Here are a few questions that I have:

* How many servers are in the group?

* What is the memory configuration on these servers?

* What is the disk space configuration on these servers?

* What cache mode are  the servers in?

* Do all of them crash with the malloc error?  Or, just specific
ones?

* Is this a new Server Group configuration? Or, did it work
before, but now does not?

 

Turning on the server group logs may offer some clues as well.

Leonard Neely

Column technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 10:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: Assign a different start page to a user...

[Rohini Prasher]

Hi Richard,

Setting Homepage in "AR System User Preference" also sets Homepage for user 
tool.
Regards,
Rohini Prasher

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Charu Upadhyay
Sent: Wednesday, February 25, 2009 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Assign a different start page to a user...


Hi Richard,

You want to set a separate start page for a set of users. This is something 
that I tried last year and found:


 1.  For web you just need to go to AR User Preferences and on Home Page tab 
set the Form Name as start page. For this you have to create entries in case 
profile does not exist. Modify all option can be used.
 2.  For User tool, you have to set the home page seperately on end user 
machines. For that you may send them the guidelines to configure the Home Page.
Hope this will help you!

CHARU



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, February 24, 2009 1:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Assign a different start page to a user...
** Richard,

If you force the use of centralized preferences, you can do that and much more 
in the way of user customization. Since all of the data is stored in forms, you 
can have workflow fire against it, too.

Rick

Sent from my Verizon Wireless BlackBerry


From: Richard Copits
Date: Mon, 23 Feb 2009 14:32:57 -0500
To: 
Subject: Assign a different start page to a user...
I know I can go to tools/options and set up a new "start" page, but this seems 
to work for any user who logs in. Is there a way
I can have a different/particular start page come up with a specific user logs 
in? Is it in any of the manuals or ??? Thanks!


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---

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Any views or opinions presented in 
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Any form of reproduction, dissemination, copying, disclosure, modification, 
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Re: ARS 7.1 server group issue

[Anthony K R]

Tauf,

 

Yes, the primary server is enabled for Admin operations and disabled on
all other. Ranking form is correct, and the log shows it's working.

 

Regards,

Anthony

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, February 25, 2009 1:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Anthony,

Have you named only 1 server as the server that you allow Admin
Operations on? Have you disabled it on the other servers? Also, I would
confirm on the rankings form that you have it setup properly.

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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Re: ARS 7.1 server group issue

[Anthony K R]

Uday,

 

Recache happens in both scenario, but not tested whether it would throw
malloc error.

 

Regards,

Anthony

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Uday Joshi
Sent: Wednesday, February 25, 2009 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Recaching happens when groups are added in the group form.

 

Haven't checked with User entries.

 

Best Regards,

 

Uday Joshi

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Wednesday, February 25, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

** 

Lyle,

 

That's good idea. We are not sure what else would trigger the re-cache.
We have not tested what would happen when  Users/Groups are added.

 

Regards,

Anthony

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 25, 2009 12:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

While AR is supposed to support it, in my experience it is best to shut
down everything but the primary server, make your changes, and then
bring everything back up again.  Things just go more smoothly that way.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
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destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient
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Re: ARS 7.1 server group issue

[Anthony K R]

Tony,

 

Perfect. Yes, setting is right.

 

Regards,

Anthony

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Wednesday, February 25, 2009 12:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

I can see it happening if the secondary servers cannot allocate memory
for the re-cache.  Is your primary server in development cache mode and
the secondary servers aren't? 

You would think if one malloc'd then they all would -- unless the memory
or ARS configuration differs...

 
 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 tony.worthing...@kohls.com  
 www.Kohls.com  




From: 

Anthony K R  

To: 

arslist@ARSLIST.ORG 

Date: 

02/24/2009 12:36 PM 

Subject: 

ARS 7.1 server group issue 

Sent by: 

"Action Request System discussion list(ARSList)" 

 






** 

Hi, 

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this? 

Env: 

ARS 7.1 patch 5 with ITSM 7.0 suite 

Windows 2003 

Oracle 10g 

Thanks, 

Anthony 

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If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

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<>

Re: Cannot see some fields from Active Directory

[vinitPatil]

Hello,

As per your instructions I searched Active Directory fields list and I found
that the field name is "physicalDeliveryOfficeName". 
With this exact name I've created new field but still it is not showing any
value although values are present in AD. Also when I try to search records
using this field it gives me following error:

"The LDAP operation has failed : Bad search filter (LDAPERR 87) (ARERR
3377)"

What's wrong here?

Thanks & Regards,
Vinit


PCR Remedy wrote:
> 
> Also if you know the exact name of the field in the AD you want to show
> you
> can create it with that name.
> 
> Peter.
> 
> On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza  wrote:
> 
>> **
>> Vinit,
>>
>> Right click on the Vendor form when opened from the Admin tool, and the
>> topmost option 'Fields from... ' will display the list of fields when
>> selected.
>>
>> Some of the fields you see here will be in abbreiviations such as uid for
>> User ID OR o for Organization, etc.. So you will need to know what you
>> are
>> looking for.
>>
>> Hope this helps..
>>
>> Cheers
>>
>> Joe
>>
>>  --
>> *From:* vinitPatil 
>> *To:* arslist@ARSLIST.ORG
>> *Sent:* Tuesday, February 24, 2009 7:50:32 AM
>> *Subject:* Cannot see some fields from Active Directory
>>
>> Hello All,
>>
>> I've integrated Remedy with AD. But it seems that Vendor form is not
>> showing
>> all the fields from AD.
>> As I can see we have a field called Site/Location in Active Directory but
>> Vendor form doesn't show this field.
>> Does anyone know the workaround for this?
>>
>> Thanks & Regards,
>> Vinit
>>
>> -
>> Thanks & Regards,
>> Vinit
>>
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> 


-
Thanks & Regards,
Vinit
-- 
View this message in context: 
http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp22180757p22196997.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: ARS 7.1 server group issue

[Anthony K R]

Joe,

 

The chunk setting should not cause malloc error. There is no timeout issue 
either.

 

Today I saw memory consumption report when the recache triggered on secondary 
servers. It is crossing 2GB before the malloc error, a memory limitation on OS 
or arserver process?

 

 

Regards,

Anthony

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, February 25, 2009 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Its a known issue where ARS on Windows connected to a Remote Oracle database, 
takes forever to recache and that it takes forever to restart if the services 
have been stopped and is restarted. This is because of the way that data is 
read in chunks of 100 rows. It is as designed and Remedy has nothing to do with 
the design as its more how the Oracle client communicates to remote oracle 
databases when the client is on Windows..

 

I didn't experience the kinds of problems you are talking about on UNIX ARS 
Servers connected to remote Oracle databases.

 

So I guessed your configurations by the symptoms you described. Unfortunately 
you got to live with it unless you decide to move to UNIX.

 

Joe

 



From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 6:02:40 PM
Subject: Re: ARS 7.1 server group issue

Correct……

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 server group issue

 

** 

Your AR Servers are probably on windows and connect to Oracle setup as a Remote 
database?

 

Joe

 



From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:27:56 PM
Subject: Re: ARS 7.1 server group issue

** 

I see server groups as being more useful for load balancing and redundancy.  
While you can indeed have users on the other systems while you perform the 
updates, the other servers become nearly unusable as the cache updates, 
especially for anything other than very minor changes.  I’ve simply had less 
issues if I simply bring down the other servers during the changes and then 
bring them back up again after.  In my experience, that actually provides a 
better user experience, because knowing that it’s down for a short time is 
easier to deal with than extremely slow performance during a cache update.

 

Lyle

 

From:

Re: Session Timeout Setting

[Aditya C]

Hi Andrew,

Did you tried the same by setting the time out session from user preference
form for a particular user? This will override the setting on config tool
for that user. Please try and check whether the results are same or
different.

Regards,
Aditya

On Tue, Feb 24, 2009 at 4:44 AM, Andrew Fremont wrote:

> ** No, we do not have the Loadbalancer.
>
>
> Thanks,
> Andrew.
>
>
> On Mon, Feb 23, 2009 at 2:48 PM, Frank Caruso wrote:
>
>> ** Is the MidTier behind a LoadBalancer? If so, what is the timeout on the
>> switch?
>>
>>
>> On Mon, Feb 23, 2009 at 5:04 PM, Pierson, Shawn wrote:
>>
>>> **
>>>
>>> We have some set to 600 minutes for users that need to be in all day (the
>>> system default is still 30) on 7.0.1 and do not have that issue.  Our Mid
>>> Tier is still 7.0 as well, and we are on Tomcat, otherwise our systems are
>>> similar to yours.
>>>
>>>
>>>
>>> In any case, 180 minutes should not be too long.
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arsl...@arslist.org] *On Behalf Of *Andrew Fremont
>>> *Sent:* Monday, February 23, 2009 3:51 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Session Timeout Setting
>>>
>>>
>>>
>>> ** Hi,
>>>
>>> We're encountering some issues when users leave their browser sessions
>>> open a while ( meeting,  out for lunch..) then come back.
>>> The mid-tier is either not responding or take quite long to complete.
>>> They do not get the timeout or session error since the Session Timeout on
>>> the mid-tier is 180 minutes, and they did not exceed that threshold yet.
>>>
>>> Is180 minutes too long?
>>>
>>> Thanks
>>> Andrew
>>> --
>>> ARS 7.0.1 P005
>>> MS SQL 2005
>>> MT- 7.1 P006
>>> Microsoft IIS ServletExec/5.0p06
>>>
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>
>
> --
> ARS 7.0.1 P005
> MS SQL 2005
> MT- 7.1 P006
> Microsoft IIS ServletExec/5.0p06
>
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