Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry
Hello Kevin, Does NTE:SYS-NT Process Control have any old entries? I am tempted to remove them, they could have been left because of some filter failing to delete them! Thanks for your feedback. frex --- En date de : Lun 8.6.09, Begosh, Kevin kevin.beg...@lmco.com a écrit : De: Begosh, Kevin kevin.beg...@lmco.com Objet: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry À: arslist@ARSLIST.ORG Date: Lundi 8 Juin 2009, 16h14 ** I am currently getting these same errors frequently. I have opened a ticket with BMC and they really did not find anything. I am still researching the problem, I will let you know if I find anything. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Monday, June 08, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Dear all, ARS. 7.1 patch 4 / OS. NT2003 SRV Edition / DB. MS SQL SRV 2005 It states in the performance and optimisation manual, only one node in a server group should be used as the server for admin changes (i.e forms, workflow etc..) but both should be accessed when making other changes (i.e adding threads to a particular queue). I added two threads to the list queue through the admin tool to node1 and node2 in a server group. I did a restart and got the following errors on both. 390603 : Entry does not exist in database. (ARERR 302) 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 I enabled the SQL/Filter/API logs and noticed few errors relating to escalation SYS:NPC:IM1-TriggerGroupNTG (attached to form NTE:SYS-NT Process Control) which runs every 1 minute. The escalation updates field z1D Action with the value START GROUP NOTIFICATION. It fails with the first error: 390603 : Entry does not exist in database. (ARERR 302) This action in turn causes a filter NTE:NPC:CreateGroupNTG_050_PNTG to do an insert to form NTE:SYS-Group NT Control which fails with the second error: 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 When removing the two threads I have added and doing a restart I get no errors. I also noticed that form NTE:SYS-NT Process Control still has some old entries with submit dates as far back as 2007, some 22 of them in total. Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry
Forgot to enable the server group logging :-( so will have to do this when I plan another test. Does this log show any errors in your case? --- En date de : Mar 9.6.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 8h21 Hello Kevin, Does NTE:SYS-NT Process Control have any old entries? I am tempted to remove them, they could have been left because of some filter failing to delete them! Thanks for your feedback. frex --- En date de : Lun 8.6.09, Begosh, Kevin kevin.beg...@lmco.com a écrit : De: Begosh, Kevin kevin.beg...@lmco.com Objet: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry À: arslist@ARSLIST.ORG Date: Lundi 8 Juin 2009, 16h14 ** I am currently getting these same errors frequently. I have opened a ticket with BMC and they really did not find anything. I am still researching the problem, I will let you know if I find anything. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Monday, June 08, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Dear all, ARS. 7.1 patch 4 / OS. NT2003 SRV Edition / DB. MS SQL SRV 2005 It states in the performance and optimisation manual, only one node in a server group should be used as the server for admin changes (i.e forms, workflow etc..) but both should be accessed when making other changes (i.e adding threads to a particular queue). I added two threads to the list queue through the admin tool to node1 and node2 in a server group. I did a restart and got the following errors on both. 390603 : Entry does not exist in database. (ARERR 302) 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 I enabled the SQL/Filter/API logs and noticed few errors relating to escalation SYS:NPC:IM1-TriggerGroupNTG (attached to form NTE:SYS-NT Process Control) which runs every 1 minute. The escalation updates field z1D Action with the value START GROUP NOTIFICATION. It fails with the first error: 390603 : Entry does not exist in database. (ARERR 302) This action in turn causes a filter NTE:NPC:CreateGroupNTG_050_PNTG to do an insert to form NTE:SYS-Group NT Control which fails with the second error: 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 When removing the two threads I have added and doing a restart I get no errors. I also noticed that form NTE:SYS-NT Process Control still has some old entries with submit dates as far back as 2007, some 22 of them in total. Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AUTO: Hornsby, Tambre L is out of the office. (returning 06/10/2009)
I am out of the office until 06/10/2009. I will be out of the Office starting 06/08/2009 at 4:00 pm and will return 06/10/2009 AT 7:00 am. If you need immediate attention please call the VCU Help Desk at 804-828-2227. I will respond to your message when I return. Note: This is an automated response to your message arslist Digest - 7 Jun 2009 to 8 Jun 2009 (#2009-217) sent on 6/9/09 0:00:04. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Long Time Saving Active Link
ARS 7.1 p5 SQL Server 2005 Windows 2003 Has anyone else noticed an issue with 7.1 where it takes a long time to create and modify active links. I thought it was an issue with my last environment but it appears to be the same way at my current shop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Long Time Saving Active Link
Hi Frank I think this is a known issue - and I'll bet you have the Details view switched on in the Admin tool Switch off details view and try to save an active link/filter/form etc. Regards Dave Morgan David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 11:46 To: arslist@ARSLIST.ORG Subject: Long Time Saving Active Link --001636c5ad4dd05241046be810c3 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit ARS 7.1 p5 SQL Server 2005 Windows 2003 Has anyone else noticed an issue with 7.1 where it takes a long time to create and modify active links. I thought it was an issue with my last environment but it appears to be the same way at my current shop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --001636c5ad4dd05241046be810c3 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivARS 7.1 p5/div divSQL Server 2005/div divWindows 2003/div div=A0/div divHas anyone else noticed an issue with 7.1 where it takes a long time t= o create and=A0modify active links. I thought it was an issue with my last = environment but it appears to be the same way at my current shop. /div /div _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ --001636c5ad4dd05241046be810c3-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RESOVLED Re: Long Time Saving Active Link
I do have details turned on looking at active links without it is sort of useless :) But that did fix the problem. Without details active links save much faster. Thankx! On Tue, Jun 9, 2009 at 2:05 PM, David Morgan dave.mor...@tiberone.comwrote: Hi Frank I think this is a known issue - and I'll bet you have the Details view switched on in the Admin tool Switch off details view and try to save an active link/filter/form etc. Regards Dave Morgan David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 11:46 To: arslist@ARSLIST.ORG Subject: Long Time Saving Active Link --001636c5ad4dd05241046be810c3 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit ARS 7.1 p5 SQL Server 2005 Windows 2003 Has anyone else noticed an issue with 7.1 where it takes a long time to create and modify active links. I thought it was an issue with my last environment but it appears to be the same way at my current shop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are --001636c5ad4dd05241046be810c3 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivARS 7.1 p5/div divSQL Server 2005/div divWindows 2003/div div=A0/div divHas anyone else noticed an issue with 7.1 where it takes a long time t= o create and=A0modify active links. I thought it was an issue with my last = environment but it appears to be the same way at my current shop. /div /div _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ --001636c5ad4dd05241046be810c3-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RESOVLED Re: Long Time Saving Active Link
No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) Cheers Dave Morgan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 12:12 To: arslist@ARSLIST.ORG Subject: RESOVLED Re: Long Time Saving Active Link --0016e6d999da2bc1e0046be86f9b Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit I do have details turned on looking at active links without it is sort of useless :) But that did fix the problem. Without details active links save much faster. Thankx! On Tue, Jun 9, 2009 at 2:05 PM, David Morgan dave.mor...@tiberone.comwrote: Hi Frank I think this is a known issue - and I'll bet you have the Details view switched on in the Admin tool Switch off details view and try to save an active link/filter/form etc. Regards Dave Morgan David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 11:46 To: arslist@ARSLIST.ORG Subject: Long Time Saving Active Link --001636c5ad4dd05241046be810c3 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit ARS 7.1 p5 SQL Server 2005 Windows 2003 Has anyone else noticed an issue with 7.1 where it takes a long time to create and modify active links. I thought it was an issue with my last environment but it appears to be the same way at my current shop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSl ist: Where the Answers Are --001636c5ad4dd05241046be810c3 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivARS 7.1 p5/div divSQL Server 2005/div divWindows 2003/div div=A0/div divHas anyone else noticed an issue with 7.1 where it takes a long time t= o create and=A0modify active links. I thought it was an issue with my last = environment but it appears to be the same way at my current shop. /div /div _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ --001636c5ad4dd05241046be810c3-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSl ist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --0016e6d999da2bc1e0046be86f9b Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivI do have details turned on looking at active li= nks without it is sort of useless=A0 :)/div div=A0/div divBut that did fix the problem. Without details active links save much f= aster./div div=A0/div divThankx!brbr/div div class=3Dgmail_quoteOn Tue, Jun 9, 2009 at 2:05 PM, David Morgan sp= an dir=3Dltrlt;a href=3Dmailto:dave.mor...@tiberone.com;dave.mor...@= tiberone.com/agt;/span wrote:br blockquote class=3Dgmail_quote style=3DPADDING-LEFT: 1ex; MARGIN: 0px 0= px 0px 0.8ex; BORDER-LEFT: #ccc 1px solidHi FrankbrbrI think this is = a known issue - and I#39;ll bet you have the Details view switched on in t= he Admin toolbr brSwitch off details view and try to save an active link/filter/form etc.= brbrRegardsbrDave MorganbrbrDavid MorganbrSenior Technical Cons= ultantbr=A0brTiberone Technologies LimitedbrGolden Cross Housebr8 D= uncannon Streetbr London WC2N 4JFbrPh: +44 (0) 207 484 5069brFax: +44 (0) 870 8310 381br= Mob: +44 (0) 7876 450102bra href=3Dhttp://www.tiberone.com/; target=3D= _blankwww.tiberone.com/abr div div/div div class=3Dh5brbrbr-Original Message-brFrom: Action Re= quest System discussion list(ARSList) [mailto:a href=3Dmailto:arsl...@ars= LIST.ORGarslist@ARSLIST.ORG/a] On Behalf Of Frank CarusobrSent: 09 Ju= ne 2009 11:46br To: a href=3Dmailto:arslist@ARSLIST.ORG;arslist@ARSLIST.ORG/abrSubje= ct: Long Time Saving Active Linkbrbr--001636c5ad4dd05241046be810c3brC= ontent-Type: text/plain; charset=3DISO-8859-1brContent-Transfer-Encoding:= 7bitbr brARS 7.1 p5brSQL Server 2005brWindows 2003brbrHas anyone else no= ticed an issue with 7.1 where it takes
AW: RESOVLED Re: Long Time Saving Active Link
It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORG Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) Cheers Dave Morgan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 12:12 To: arslist@ARSLIST.ORG Subject: RESOVLED Re: Long Time Saving Active Link --0016e6d999da2bc1e0046be86f9b Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit I do have details turned on looking at active links without it is sort of useless :) But that did fix the problem. Without details active links save much faster. Thankx! On Tue, Jun 9, 2009 at 2:05 PM, David Morgan dave.mor...@tiberone.comwrote: Hi Frank I think this is a known issue - and I'll bet you have the Details view switched on in the Admin tool Switch off details view and try to save an active link/filter/form etc. Regards Dave Morgan David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 11:46 To: arslist@ARSLIST.ORG Subject: Long Time Saving Active Link --001636c5ad4dd05241046be810c3 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit ARS 7.1 p5 SQL Server 2005 Windows 2003 Has anyone else noticed an issue with 7.1 where it takes a long time to create and modify active links. I thought it was an issue with my last environment but it appears to be the same way at my current shop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSl ist: Where the Answers Are --001636c5ad4dd05241046be810c3 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivARS 7.1 p5/div divSQL Server 2005/div divWindows 2003/div div=A0/div divHas anyone else noticed an issue with 7.1 where it takes a long time t= o create and=A0modify active links. I thought it was an issue with my last = environment but it appears to be the same way at my current shop. /div /div _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ --001636c5ad4dd05241046be810c3-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSl ist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --0016e6d999da2bc1e0046be86f9b Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivI do have details turned on looking at active li= nks without it is sort of useless=A0 :)/div div=A0/div divBut that did fix the problem. Without details active links save much f= aster./div div=A0/div divThankx!brbr/div div class=3Dgmail_quoteOn Tue, Jun 9, 2009 at 2:05 PM, David Morgan sp= an dir=3Dltrlt;a href=3Dmailto:dave.mor...@tiberone.com;dave.mor...@= tiberone.com/agt;/span wrote:br blockquote class=3Dgmail_quote style=3DPADDING-LEFT: 1ex; MARGIN: 0px 0= px 0px 0.8ex; BORDER-LEFT: #ccc 1px solidHi FrankbrbrI think this is = a known issue - and I#39;ll bet you have the Details view switched on in t= he Admin toolbr brSwitch off details view and try to save an active link/filter/form etc.= brbrRegardsbrDave MorganbrbrDavid MorganbrSenior Technical Cons= ultantbr=A0brTiberone Technologies LimitedbrGolden Cross Housebr8 D= uncannon Streetbr London WC2N 4JFbrPh: +44 (0) 207 484 5069brFax: +44 (0) 870 8310 381br= Mob: +44 (0) 7876 450102bra href=3Dhttp://www.tiberone.com/; target=3D= _blankwww.tiberone.com/abr div div/div div class=3Dh5brbrbr-Original Message-brFrom: Action Re= quest System discussion list(ARSList) [mailto:a href=3Dmailto:arsl...@ars= LIST.ORGarslist@ARSLIST.ORG/a] On Behalf Of
Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry
I deleted all of them once and it still happens. It is an ongoing thing. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, June 09, 2009 12:21 AM To: arslist@ARSLIST.ORG Subject: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Hello Kevin, Does NTE:SYS-NT Process Control have any old entries? I am tempted to remove them, they could have been left because of some filter failing to delete them! Thanks for your feedback. frex --- En date de : Lun 8.6.09, Begosh, Kevin kevin.beg...@lmco.com a écrit : De: Begosh, Kevin kevin.beg...@lmco.com Objet: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry À: arslist@ARSLIST.ORG Date: Lundi 8 Juin 2009, 16h14 ** I am currently getting these same errors frequently. I have opened a ticket with BMC and they really did not find anything. I am still researching the problem, I will let you know if I find anything. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Monday, June 08, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Dear all, ARS. 7.1 patch 4 / OS. NT2003 SRV Edition / DB. MS SQL SRV 2005 It states in the performance and optimisation manual, only one node in a server group should be used as the server for admin changes (i.e forms, workflow etc..) but both should be accessed when making other changes (i.e adding threads to a particular queue). I added two threads to the list queue through the admin tool to node1 and node2 in a server group. I did a restart and got the following errors on both. 390603 : Entry does not exist in database. (ARERR 302) 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 I enabled the SQL/Filter/API logs and noticed few errors relating to escalation SYS:NPC:IM1-TriggerGroupNTG (attached to form NTE:SYS-NT Process Control) which runs every 1 minute. The escalation updates field z1D Action with the value START GROUP NOTIFICATION. It fails with the first error: 390603 : Entry does not exist in database. (ARERR 302) This action in turn causes a filter NTE:NPC:CreateGroupNTG_050_PNTG to do an insert to form NTE:SYS-Group NT Control which fails with the second error: 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 When removing the two threads I have added and doing a restart I get no errors. I also noticed that form NTE:SYS-NT Process Control still has some old entries with submit dates as far back as 2007, some 22 of them in total. Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry
Hi, Turn on API/FLTR/SQL/ESCL logging into the same file. The log should tell you exactly what happens and which SQL/FLTR is responsible. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. I deleted all of them once and it still happens. It is an ongoing thing. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, June 09, 2009 12:21 AM To: arslist@ARSLIST.ORG Subject: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Hello Kevin, Does NTE:SYS-NT Process Control have any old entries? I am tempted to remove them, they could have been left because of some filter failing to delete them! Thanks for your feedback. frex --- En date de : Lun 8.6.09, Begosh, Kevin kevin.beg...@lmco.com a écrit : De: Begosh, Kevin kevin.beg...@lmco.com Objet: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry À: arslist@ARSLIST.ORG Date: Lundi 8 Juin 2009, 16h14 ** I am currently getting these same errors frequently. I have opened a ticket with BMC and they really did not find anything. I am still researching the problem, I will let you know if I find anything. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Monday, June 08, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Dear all, ARS. 7.1 patch 4 / OS. NT2003 SRV Edition / DB. MS SQL SRV 2005 It states in the performance and optimisation manual, only one node in a server group should be used as the server for admin changes (i.e forms, workflow etc..) but both should be accessed when making other changes (i.e adding threads to a particular queue). I added two threads to the list queue through the admin tool to node1 and node2 in a server group. I did a restart and got the following errors on both. 390603 : Entry does not exist in database. (ARERR 302) 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 I enabled the SQL/Filter/API logs and noticed few errors relating to escalation SYS:NPC:IM1-TriggerGroupNTG (attached to form NTE:SYS-NT Process Control) which runs every 1 minute. The escalation updates field z1D Action with the value START GROUP NOTIFICATION. It fails with the first error: 390603 : Entry does not exist in database. (ARERR 302) This action in turn causes a filter NTE:NPC:CreateGroupNTG_050_PNTG to do an insert to form NTE:SYS-Group NT Control which fails with the second error: 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 When removing the two threads I have added and doing a restart I get no errors. I also noticed that form NTE:SYS-NT Process Control still has some old entries with submit dates as far back as 2007, some 22 of them in total. Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Critical:Urgent Malloc failed on server : PrepareEntryContext
Tue Jun 9 15:43:47 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) Tue Jun 9 15:44:44 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) Tue Jun 9 15:45:36 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) Tue Jun 9 15:46:32 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) Tue Jun 9 15:47:33 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) Tue Jun 9 15:48:28 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) Tue Jun 9 15:49:21 2009 Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re : AW: RESOVLED Re: Long Time Saving Active Link
Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : Mar 9.6.09, Conny Martin conny.mar...@t-systems.com a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORG Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) Cheers Dave Morgan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 12:12 To: arslist@ARSLIST.ORG Subject: RESOVLED Re: Long Time Saving Active Link --0016e6d999da2bc1e0046be86f9b Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit I do have details turned on looking at active links without it is sort of useless :) But that did fix the problem. Without details active links save much faster. Thankx! On Tue, Jun 9, 2009 at 2:05 PM, David Morgan dave.mor...@tiberone.comwrote: Hi Frank I think this is a known issue - and I'll bet you have the Details view switched on in the Admin tool Switch off details view and try to save an active link/filter/form etc. Regards Dave Morgan David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 09 June 2009 11:46 To: arslist@ARSLIST.ORG Subject: Long Time Saving Active Link --001636c5ad4dd05241046be810c3 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit ARS 7.1 p5 SQL Server 2005 Windows 2003 Has anyone else noticed an issue with 7.1 where it takes a long time to create and modify active links. I thought it was an issue with my last environment but it appears to be the same way at my current shop. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSl ist: Where the Answers Are --001636c5ad4dd05241046be810c3 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivARS 7.1 p5/div divSQL Server 2005/div divWindows 2003/div div=A0/div divHas anyone else noticed an issue with 7.1 where it takes a long time t= o create and=A0modify active links. I thought it was an issue with my last = environment but it appears to be the same way at my current shop. /div /div _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ --001636c5ad4dd05241046be810c3-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSl ist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --0016e6d999da2bc1e0046be86f9b Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** div dir=3DltrdivI do have details turned on looking at active li= nks without it is sort of useless=A0 :)/div div=A0/div divBut that did fix the problem. Without details active links save much f= aster./div div=A0/div divThankx!brbr/div div class=3Dgmail_quoteOn Tue, Jun 9, 2009 at 2:05 PM, David Morgan sp= an dir=3Dltrlt;a href=3Dmailto:dave.mor...@tiberone.com;dave.mor...@= tiberone.com/agt;/span wrote:br blockquote class=3Dgmail_quote style=3DPADDING-LEFT: 1ex; MARGIN: 0px 0= px 0px 0.8ex; BORDER-LEFT: #ccc 1px solidHi FrankbrbrI think this is = a known issue - and I'll bet you have the Details view switched on in t= he Admin toolbr brSwitch off details view and try to save an active link/filter/form etc.= brbrRegardsbrDave MorganbrbrDavid
Re: IE8 on Remedy 7.1 Patch 6
Hi LJ.. We are seeing that similar issue as well. I have not heard a major user groundswell yet...but...I noticed that behavior in my IE8 'checkout' before recommending (or against) its usage on campus. Don W. McClure, P.E. Applications Manager, Call Tracking Administration University of North Texas dwmac (at) unt (dot) edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 08, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: IE8 on Remedy 7.1 Patch 6 ** We LONG ago moved most of our window open options to 'New' from 'Current' because of the difference in how previous versions of IE handled remedy's 'Close Window' functionality. This keeps us from having blank search form laying around when we issue close window actions. Anywayrecently had a user upgrade to IE8 and said he has been getting intermittent situations where the window used to close reliably in IE7, but now about half the time doesn't close and he has to close it manually. I'm curious if anyone else has heard similar reports. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: IE8 on Remedy 7.1 Patch 6
Are you on the same release/patch as me? Anyone else experiencing in 7.5? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of McClure, Don Sent: Tuesday, June 09, 2009 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: IE8 on Remedy 7.1 Patch 6 ** Hi LJ.. We are seeing that similar issue as well. I have not heard a major user groundswell yet.but.I noticed that behavior in my IE8 'checkout' before recommending (or against) its usage on campus. Don W. McClure, P.E. Applications Manager, Call Tracking Administration University of North Texas dwmac (at) unt (dot) edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 08, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: IE8 on Remedy 7.1 Patch 6 ** We LONG ago moved most of our window open options to 'New' from 'Current' because of the difference in how previous versions of IE handled remedy's 'Close Window' functionality. This keeps us from having blank search form laying around when we issue close window actions. Anywayrecently had a user upgrade to IE8 and said he has been getting intermittent situations where the window used to close reliably in IE7, but now about half the time doesn't close and he has to close it manually. I'm curious if anyone else has heard similar reports. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 10:31:22 AM Subject: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : Mar 9.6.09, Conny Martin conny.mar...@t-systems.com a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORG Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Developer Plus future
Functionality found in RDP and MasterARSuite is being folded into Dev Studio in AR System 7.5.00 and beyond. RDP as a product will not be taken forward beyond its current version. Dev Studio in AR System 7.5.00 provides functionality around Analysis, Search and Relationships. Future releases will expand on this functionality and bring back in Documentation and Visualization. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, June 09, 2009 9:00 AM To: arslist@ARSLIST.ORG Subject: Remedy Developer Plus future ** Has anyone heard about any BMC product that will replace Remedy Developer Plus for 7.5 or beyond? We acquired this product as a result of BMC buying IT Masters and discarding the excellent MasterARSuite application, whereupon BMC transferred our license to RDP. We barely used it since it was a poster child for a bloated, crash-prone java app, and it had only a shadow of the capability that MasterARSuite had contained. It is no surprise to me that the MasterARSuite is now being reincarnated as AR Smarts. My interest in whether or not RDP will have a follow-on product for license holders stems from the price for renewing support on something that I have not used at all in almost two years, which barely supported ARS 7.1 (especially with ITSM 7 installed) and does not support 7.5. There is no point in doing so unless a _useful_ follow-on product is in the pipeline. After the latest fiasco where BMC replaced Topology Discovery and Foundation Discovery with Atrium Discovery and Dependency Mapping but decided to consider it a different product and charge people to transfer their licenses to it, my trust level towards BMC is at a 12 year low. They even sold us TD/FD 1.6 three weeks AFTER ADDM 7.5 had been released, with no indication that we were buying an obsolete product (and one that does not support 7.5 - you need ADDM for that) and that would not have a direct upgrade path to the replacement product (which ADDM is; just read the Release Notes). I asked our Maintenance Renewal Rep about RDP when we got the quote for renewal, but so far do not have any answer so I am holding up the entire process (plus there was maintenance for TD/FD 1.6 to question since that does not give us access to the follow-on ADDM product). Our sales rep is trying to clean up the TD/FD/ADDM mess, although it will cost us more money, but I think he was blind-sided on this the same as we were. If any of you know anything about RDP, I'd like to hear about it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Developer Plus future
That is _exactly_ the information I was looking for. Thanks for the clarification. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, June 09, 2009 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus future ** Functionality found in RDP and MasterARSuite is being folded into Dev Studio in AR System 7.5.00 and beyond. RDP as a product will not be taken forward beyond its current version. Dev Studio in AR System 7.5.00 provides functionality around Analysis, Search and Relationships. Future releases will expand on this functionality and bring back in Documentation and Visualization. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, June 09, 2009 9:00 AM To: arslist@ARSLIST.ORG Subject: Remedy Developer Plus future ** Has anyone heard about any BMC product that will replace Remedy Developer Plus for 7.5 or beyond? We acquired this product as a result of BMC buying IT Masters and discarding the excellent MasterARSuite application, whereupon BMC transferred our license to RDP. We barely used it since it was a poster child for a bloated, crash-prone java app, and it had only a shadow of the capability that MasterARSuite had contained. It is no surprise to me that the MasterARSuite is now being reincarnated as AR Smarts. My interest in whether or not RDP will have a follow-on product for license holders stems from the price for renewing support on something that I have not used at all in almost two years, which barely supported ARS 7.1 (especially with ITSM 7 installed) and does not support 7.5. There is no point in doing so unless a _useful_ follow-on product is in the pipeline. After the latest fiasco where BMC replaced Topology Discovery and Foundation Discovery with Atrium Discovery and Dependency Mapping but decided to consider it a different product and charge people to transfer their licenses to it, my trust level towards BMC is at a 12 year low. They even sold us TD/FD 1.6 three weeks AFTER ADDM 7.5 had been released, with no indication that we were buying an obsolete product (and one that does not support 7.5 - you need ADDM for that) and that would not have a direct upgrade path to the replacement product (which ADDM is; just read the Release Notes). I asked our Maintenance Renewal Rep about RDP when we got the quote for renewal, but so far do not have any answer so I am holding up the entire process (plus there was maintenance for TD/FD 1.6 to question since that does not give us access to the follow-on ADDM product). Our sales rep is trying to clean up the TD/FD/ADDM mess, although it will cost us more money, but I think he was blind-sided on this the same as we were. If any of you know anything about RDP, I'd like to hear about it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Developer Plus future
Talk to us about ADDM Dave, I would like to know more about this? What is the case? On Tue, Jun 9, 2009 at 12:29 PM, Easter, David david_eas...@bmc.com wrote: ** Functionality found in RDP and MasterARSuite is being folded into Dev Studio in AR System 7.5.00 and beyond. RDP as a product will not be taken forward beyond its current version. Dev Studio in AR System 7.5.00 provides functionality around Analysis, Search and Relationships. Future releases will expand on this functionality and bring back in Documentation and Visualization. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *strauss *Sent:* Tuesday, June 09, 2009 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Remedy Developer Plus future ** Has anyone heard about any BMC product that will replace Remedy Developer Plus for 7.5 or beyond? We “acquired” this product as a result of BMC buying IT Masters and discarding the excellent MasterARSuite application, whereupon BMC transferred our license to RDP. We barely used it since it was a poster child for a bloated, crash-prone java app, and it had only a shadow of the capability that MasterARSuite had contained. It is no surprise to me that the MasterARSuite is now being reincarnated as AR Smarts. My interest in whether or not RDP will have a follow-on product for license holders stems from the price for renewing support on something that I have not used at all in almost two years, which barely supported ARS 7.1 (especially with ITSM 7 installed) and does not support 7.5. There is no point in doing so unless a _*useful*_ follow-on product is in the pipeline. *After the latest fiasco where BMC replaced Topology Discovery and Foundation Discovery with Atrium Discovery and Dependency Mapping but decided to consider it a “different” product and charge people to transfer their licenses to it, my trust level towards BMC is at a 12 year low. They even sold us TD/FD 1.6 three weeks AFTER ADDM 7.5 had been released, with no indication that we were buying an obsolete product (and one that does not support 7.5 – you need ADDM for that) and that would not have a direct upgrade path to the replacement product (which ADDM is; just read the Release Notes).* *I asked our Maintenance Renewal Rep about RDP when we got the quote for renewal, but so far do not have any answer so I am holding up the entire process (plus there was maintenance for TD/FD 1.6 to question since that does not give us access to the follow-on ADDM product). Our sales rep is trying to clean up the TD/FD/ADDM mess, although it will cost us more money, but I think he was blind-sided on this the same as we were. If any of you know anything about RDP, I’d like to hear about it.* Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center *http://itsm.unt.edu/* _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Does CMDB 7.5.00 support Tomcat 5.5 ?
David, the BMC Atrium Core 7.5.00 Compatibility Matrix states that the minimum version of Tomcat is 5.5.25, but you stated that you need Tomcat 6. Is the Atrium compatibility matrix incorrect then? here is the link to the document I am viewing: http://media.cms.bmc.com/documents/BMC_Atrium_Core_7_5_00_Compatibility_Matrix_v1.pdf Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/08/09 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Question If you install Tomcat 6 before installing AR System, then you can choose not to install anything as part of the AR System installation. That way, you'll only have Tomcat 6 on the system from the beginning. Both Atrium Core (CMDB) and AR System 7.5.00 support Tomcat 6. It was done this way because AR System 7.5.00 still supports Tomcat 5.5 - so the earliest supported version of Tomcat was included as the JSP engine for IIS users. Atrium Core 7.5.00 has a minimum version of Tomcat 6 and does not support Tomcat 5.5. Note that AR System does not require Tomcat specifically as a JSP engine. You may choose to use another supported JSP engine (e.g. ServletExec) if you wish. Or, if using a web or application server other than IIS, you may use the JSP engine that comes with the web/app server (e.g. JBoss, WebLogic, WebSphere, etc.) as long as they're listed in the Compatibility Matrix. Tomcat was included purely as a convenience to IIS users - who otherwise would have to go find a JSP engine - and is not intended to convey a preference or requirement for AR System. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Does CMDB 7.5.00 support Tomcat 5.5 ?
Dave, your words seem to be contrary to both my own (limited) experience and what I heard from Support. What I heard and what I saw work was what I stated before. Rick -Original Message- From: Guillaume Rheault guilla...@dcshq.com Date: Tue, 9 Jun 2009 11:44:31 To: arslist@ARSLIST.ORG Subject: Does CMDB 7.5.00 support Tomcat 5.5 ? David, the BMC Atrium Core 7.5.00 Compatibility Matrix states that the minimum version of Tomcat is 5.5.25, but you stated that you need Tomcat 6. Is the Atrium compatibility matrix incorrect then? here is the link to the document I am viewing: http://media.cms.bmc.com/documents/BMC_Atrium_Core_7_5_00_Compatibility_Matrix_v1.pdf Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/08/09 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Question If you install Tomcat 6 before installing AR System, then you can choose not to install anything as part of the AR System installation. That way, you'll only have Tomcat 6 on the system from the beginning. Both Atrium Core (CMDB) and AR System 7.5.00 support Tomcat 6. It was done this way because AR System 7.5.00 still supports Tomcat 5.5 - so the earliest supported version of Tomcat was included as the JSP engine for IIS users. Atrium Core 7.5.00 has a minimum version of Tomcat 6 and does not support Tomcat 5.5. Note that AR System does not require Tomcat specifically as a JSP engine. You may choose to use another supported JSP engine (e.g. ServletExec) if you wish. Or, if using a web or application server other than IIS, you may use the JSP engine that comes with the web/app server (e.g. JBoss, WebLogic, WebSphere, etc.) as long as they're listed in the Compatibility Matrix. Tomcat was included purely as a convenience to IIS users - who otherwise would have to go find a JSP engine - and is not intended to convey a preference or requirement for AR System. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Change Requests created from CI Maintenance Schedules
Hi Jase, I think you mean ITSM 8 right? Patch 8 of ITSM 7.0.3 has been available for a while now. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jase Brandon Sent: Mon 06/08/09 4:07 PM To: arslist@ARSLIST.ORG Subject: Automated Change Requests created from CI Maintenance Schedules Hello List, I am curious if I am the only person trying to use this functionality. :-) I need to add maintenance schedules to CI's, and have them automatically create change requests (via change templates) based on the schedule type/frequency. BMC said this functionality is not currently available - ITSM Patch 8 due in Feb 2010 will incorporate this features. Has anyone gotten Change Requests automatically genereated via Maintenance Schedules attached to CI's? Thanks, Remedy 7.1 Patch 002 Windows Jase Brandon Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Developer Plus future
Sorry - ADDM is outside my area of expertise so I really can't comment. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, June 09, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus future ** Talk to us about ADDM Dave, I would like to know more about this? What is the case? On Tue, Jun 9, 2009 at 12:29 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Functionality found in RDP and MasterARSuite is being folded into Dev Studio in AR System 7.5.00 and beyond. RDP as a product will not be taken forward beyond its current version. Dev Studio in AR System 7.5.00 provides functionality around Analysis, Search and Relationships. Future releases will expand on this functionality and bring back in Documentation and Visualization. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, June 09, 2009 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy Developer Plus future ** Has anyone heard about any BMC product that will replace Remedy Developer Plus for 7.5 or beyond? We acquired this product as a result of BMC buying IT Masters and discarding the excellent MasterARSuite application, whereupon BMC transferred our license to RDP. We barely used it since it was a poster child for a bloated, crash-prone java app, and it had only a shadow of the capability that MasterARSuite had contained. It is no surprise to me that the MasterARSuite is now being reincarnated as AR Smarts. My interest in whether or not RDP will have a follow-on product for license holders stems from the price for renewing support on something that I have not used at all in almost two years, which barely supported ARS 7.1 (especially with ITSM 7 installed) and does not support 7.5. There is no point in doing so unless a _useful_ follow-on product is in the pipeline. After the latest fiasco where BMC replaced Topology Discovery and Foundation Discovery with Atrium Discovery and Dependency Mapping but decided to consider it a different product and charge people to transfer their licenses to it, my trust level towards BMC is at a 12 year low. They even sold us TD/FD 1.6 three weeks AFTER ADDM 7.5 had been released, with no indication that we were buying an obsolete product (and one that does not support 7.5 - you need ADDM for that) and that would not have a direct upgrade path to the replacement product (which ADDM is; just read the Release Notes). I asked our Maintenance Renewal Rep about RDP when we got the quote for renewal, but so far do not have any answer so I am holding up the entire process (plus there was maintenance for TD/FD 1.6 to question since that does not give us access to the follow-on ADDM product). Our sales rep is trying to clean up the TD/FD/ADDM mess, although it will cost us more money, but I think he was blind-sided on this the same as we were. If any of you know anything about RDP, I'd like to hear about it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Archiving and reporting/searching?
We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
User tool and Service Request Management 2.1 expand box issue
I can't find any info on this on developer network, bmc knowledge base or here. Has anyone encountered the issue in 7.1 patch 6 (or any patches) where the expand box doesn't work for some fields in Request Entry service reqeusts? It works in the web client but not the user tool. For example, Question #7 would be a multiline answer but clicking on the expand box won't bring up the text box. But in the web client it does. It happens on Question #3, #7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SOAP Authentication
Can Remedy 6.3 handle SOAP Authentication up above the Header authentication? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User tool and Service Request Management 2.1 expand box issue
Have you tried this from the User tool on a different machine? Could be a local machine cache issue. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Tuesday, June 09, 2009 3:34 PM To: arslist@ARSLIST.ORG Subject: User tool and Service Request Management 2.1 expand box issue I can't find any info on this on developer network, bmc knowledge base or here. Has anyone encountered the issue in 7.1 patch 6 (or any patches) where the expand box doesn't work for some fields in Request Entry service reqeusts? It works in the web client but not the user tool. For example, Question #7 would be a multiline answer but clicking on the expand box won't bring up the text box. But in the web client it does. It happens on Question #3, #7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.5 patch 1 user tool causes Windows 2008 64 bit computer to hang
Had anybody had any issues with the 7.5 User Tool hanging up a 2008 x64 computer? This happens on both our production server and my workstation. If we use WUT 7.1 it does not happen. It usually happens when trying to click on a field. The last time it happened the Windows Commit Charge went from 2.5 to 3.6 instantly once the machine hung. After about 5 minutes and remotely trying to taskkill aruser.exe from another computer aruser.exe dies and Commit Charge goes back to 2.4. I have had instances where the WUT will keep working if I do not remotely kill it and let it sit for some time. It will usually hang again fairly quick. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User tool and Service Request Management 2.1 expand box issue
Yes. Other users have tried also. Doesn't work anywhere from a user tool. I even tried User tool 7.5 and it doesn't work. On Jun 9, 3:51 pm, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: Have you tried this from the User tool on a different machine? Could be a local machine cache issue. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Tuesday, June 09, 2009 3:34 PM To: arsl...@arslist.org Subject: User tool and Service Request Management 2.1 expand box issue I can't find any info on this on developer network, bmc knowledge base or here. Has anyone encountered the issue in 7.1 patch 6 (or any patches) where the expand box doesn't work for some fields in Request Entry service reqeusts? It works in the web client but not the user tool. For example, Question #7 would be a multiline answer but clicking on the expand box won't bring up the text box. But in the web client it does. It happens on Question #3, #7 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/09/2009 03:39 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving and reporting/searching? How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
I don't think it matters. You can choose any field. I have not tested it, but it should work and should be easy for you to test. I would choose RequestID as the join criteria and an inner join. On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arsl...@arslist.org 06/09/2009 03:39 PM Please respond to arsl...@arslist.org To arsl...@arslist.org cc Subject Re: Archiving and reporting/searching? How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissamelissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARS 7.5 Patch 1 on AIX 5.x on a remote Oracle 10g
I am having a strange problem on our development server. The installation completes successfully and starts the ARS Server and everything seems good. Until I stop the service and restart it. Then I get memory allocation errors. We are beginning to suspect a problem with the start-up script itself as we have already checked out other potential OS related configuration areas such as ulimits etc. Besides the installer if we try reinstalling with the upgrade option or share option has no problems starting the Server. So the start-up script used by the installer has no problems starting it. It is the script that gets coded in the bin directory that looks like it has a fault somewhere. Does anyone have ARS 7.5 patch 1 running successfully on AIX 5.x using Oracle 10g as the back-end remote database? More importantly, does your system restart with no problems after you issue a arsystem stop by a arsystem start??? If you have the same problem as I, and have a ticket open with BMC, please let me know. We might be able to compare facts/notes etc. If you have no problems restarting your AR Server 7.5 Patch 1 using the arsystem start-up script, I would like a copy of your arsystem start-up script to compare with mine. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARS 7.5 HTML Email Modify Template
Hello list, My current environment is: ARS 7.5 Patch 1 Email Engine 7.5 Patch 1 WIN 2003 Server SQL 2005 I have created an HTML Email Template with a Modify action. I've observed some odd behavior which I wanted to see if anyone else has experienced this and what they have done to work around it. My issue is that when the email is received via my Outlook 2003 client the html content of the email displays correctly, but the minute I click reply the html content disappears. So I cannot really modify any of the html fields (VERY ANNOYING). I have noticed that in my outlook client options I have Use MS Word 2003 to edit email messages selected. If I unselect this I am now able to see the html content but any hidden fields I had coded are also visible. Any suggestions would be appreciated. Thanks Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Areimage001.gif
Looking for best way to upgrade from 7.0.1 to 7.1.0
Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
If you have customized and forms or work flow from the OOB applications it is my understanding that you need to re-import your forms, work flow and data. I do not use OOB applications but I have seen enough postings. HTH, Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Tuesday, June 09, 2009 5:36 PM To: arslist@ARSLIST.ORG Subject: Looking for best way to upgrade from 7.0.1 to 7.1.0 Importance: High ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
Tim, The issue will be the plugins. There were some major changes between patch 2 and patch 3 (or 4). From the app side, the data should be ok, however, off the top of my head I can not think of anything. Good luck, Howard On Tue, Jun 9, 2009 at 6:35 PM, Tim Rondeau timothy.rond...@phaseforward.com wrote: ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
Actually, starting with patch 003 or 004 (I think the latter), BMC changed its strategy for updating patched forms in ITSM. The new patches replace the existing form with their patched version rather than just updating the existing form. This means that any additional fields that you have added will be deleted from the form, and any data in those fields will be lost. If you've added any custom fields, you will first need to export your data and customizations, then apply the patch, reapply your customizations and reimport the values for your custom fields. As a matter of course, all customized (e.g., disabled OOB workflow) must be verified after any patch activity to verify that it has not been changed by the patch. That is true of any patch, not just the ITSM patches (although, you can often narrow down what workflow to verify by the subsystem or application it belongs to and what's being patched). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Tuesday, June 09, 2009 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for best way to upgrade from 7.0.1 to 7.1.0 ** Tim, The issue will be the plugins. There were some major changes between patch 2 and patch 3 (or 4). From the app side, the data should be ok, however, off the top of my head I can not think of anything. Good luck, Howard On Tue, Jun 9, 2009 at 6:35 PM, Tim Rondeau timothy.rond...@phaseforward.commailto:timothy.rond...@phaseforward.com wrote: ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SOAP Authentication
Hey Ron, Can you elaborate more on your question? ru talking about HTTP Authentication? Thanks Chintan --- On Tue, 6/9/09, Suwanski, Ron rsuwan...@devry.com wrote: From: Suwanski, Ron rsuwan...@devry.com Subject: SOAP Authentication To: arslist@ARSLIST.ORG Date: Tuesday, June 9, 2009, 12:37 PM ** Can Remedy 6.3 handle SOAP Authentication up above the Header authentication? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
Hi Everybody! This issue happens to us in the same. But in our case, When we save a workflow object , Server is hanged So any user cannot connect to the server. Our AR server/Admin tool Version is 7.1 patch 007 and CMDB is 2.1 Patch 005 Is anyone having this case ? Is it happened after CMDB install? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, June 10, 2009 1:28 AM To: arslist@ARSLIST.ORG Subject: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe _ From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 10:31:22 AM Subject: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : Mar 9.6.09, Conny Martin conny.mar...@t-systems.com a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG http://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org ] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORG http://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
